Candace L.
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Customer Reviews for U-Haul Moving & Storage of Lawrence
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Lawrence
Deborah M.
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First Impressions
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Professional and courteous staff.
Ebony C.
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First Impressions
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I had to moved my stuff by a time and I didn't get out of there till 12:20.. I got there at 10:30
Douglas R.
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Overall Experience
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Doors did not operate correctly and even though I was up to date on my payment there was a lock on my unit.
WHITNEY Y.
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First Impressions
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I love u-haul the staff is always friendly and very helpful
Shonta J.
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Overall Experience
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I have use two Uhaul location each experience has provided excellent cleanliness and outstanding customer service. Upon having two mishap each issue was handled and resolved quickly, fair and professional. I like would like to thank the General Manager Wayne Truax for his help with the process.
shanena p.
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Overall Experience
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I requested Help finding my unit the first day no 1 ever came. I also overheard a worker being a little rude to a elderly lady.
Reba s.
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First Impressions
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for the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanks
Tashe D.
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First Impressions
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I paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.
Joseph W.
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Overall Experience
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U-Haul absolutely sucks.
Gabrielle B.
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Overall Experience
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Thanks for all your support&&patience!
CHRIS A.
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Overall Experience
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Great group of people to work with. Owen and Molly (managers) and their team are always eager to help and go out of their way to make certain the storage experience is excellent.
HENRY R.
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Overall Experience
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I did not want to give it up but right now I don't have the money to keep it open Later if my financial change You will be seeing me Thanks u Henry Rogers 3175159790
jeanna p.
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Overall Experience
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It was a good experience. Prices not bad. Convenient location. They worked with me when I was late. They also settled on a fair price when I got far behind. I would use the site again for storage and
carmella ann d.
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Overall Experience
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No comments
lenet t.
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First Impressions
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I drove 120 miles to help my daughter, and the experience I had makes me want to NEVER use UHAUL again. call me so I can explain 5742981697 I have too much to say and not enough space in this box
Dewayne D.
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First Impressions
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The representative that assisted me with very friendly. Her coworker Lauren Hatfield is extremely rude and has horrible customer service. She talks about customers loudly in front of other customers.
Kendra S.
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Overall Experience
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I was very pleased with my storage! The employees were very nice! Supervisors were extremely helpful. Thank you Molly!!!
Kona S.
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Overall Experience
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I moved out 5 days after making my payment and waa still charged for the full month. I asked about it and was told that the company did not prorate.
Stacie P.
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Overall Experience
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Everything was good
Crystal H.
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First Impressions
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Molly’s Awesome UHaul Pendletonpike Indianapolis 46226 : ) !
Willis B.
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Overall Experience
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I liked this facility and would use it again.
Laquitte L.
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Overall Experience
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Thanks
dollie w.
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Overall Experience
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Excellent customer service. Owen and Molly. Thank you so much.
dollie w.
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Overall Experience
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Excellent customer service. Owen and Molly. Thank you so much
TAMMY M.
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Overall Experience
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Laurel was very nice and professional and patient thank you very much
Irene G.
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First Impressions
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The service was awesome
philip f.
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Overall Experience
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I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.
Pamela P.
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Overall Experience
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There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.
Tina T.
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Overall Experience
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Appreciated
KIM P.
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Overall Experience
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Will rent again
thomas c.
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First Impressions
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I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to
Sherry B.
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First Impressions
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I rented a room from there and I had excellent customer service
Charles S.
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Overall Experience
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The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.
Willis B.
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First Impressions
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U-haul agent found me a more economical arrangement for my storage needs.
Amanda L.
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First Impressions
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Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!
antoinette w.
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First Impressions
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Sent me to different locations without telling me the problem
Jordan C.
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Overall Experience
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The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.
Lacretia W.
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First Impressions
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No comment
Courtney A.
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First Impressions
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The rep had no personality and acted like he didnt like his job or want to be there like we were bothering him
Kelly B.
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First Impressions
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Owen was Great!
Christina H.
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Overall Experience
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Very helpful!!
BERTHA S.
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First Impressions
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Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.
Shartrese G.
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Overall Experience
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They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine
Yonna L.
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Overall Experience
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Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.
TONYA W.
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First Impressions
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Great Customer Service’!!
Jamila J.
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First Impressions
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I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht
Mebrahtom G.
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Overall Experience
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good staff
Vanessa s.
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Overall Experience
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Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.
Tom S.
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First Impressions
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Well maintaned
thomas c.
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Overall Experience
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thank you for your great customer service! If I need a storage again I will certainly use your services.
Christi U.
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Overall Experience
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Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.
Janelle R.
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Overall Experience
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Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.
pamela r.
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First Impressions
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while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance
Jim C.
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First Impressions
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It was all good.
RICHARD G.
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First Impressions
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Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield
Candis G.
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Overall Experience
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I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one
JABE LLOYD J.
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Overall Experience
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Thank you
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