Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My things where stolen out that unit, and te staff which is the manger act like she had no care in the world, so why was I paying insurance, Very disappointed , Ism going t get something done about this,it's really said , it had to be so e1 I knew and stole one of my storage keys cause 1 was missing its sad when you don't no who real or fake
TYCIE C.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ANNA B.
Rating:
3.0
Customer did not leave a comment.
Tracy W.
Rating:
5.0
The employees I dealt with were very professional courteous and helpful
RONALD E.
Rating:
5.0
Good customer service
Rodney S.
Rating:
1.0
Very rude and unprofessional that's all I will say
Corian W.
Rating:
5.0
No need the employees were on the ball, friendly & fast. The best experience I've had with U-Haul.
BRETT S.
Rating:
5.0
Customer did not leave a comment.
India O.
|
First Impressions
Rating:
3.0
The moving truck needs to be inspected in advance. We had to call roadside service and wait two hours before they came and they had to change the battery because it would not start when we were trying to drop off a load
BRIA S.
Rating:
5.0
The individual was very professional and friendly.
KENNETH E.
Rating:
4.0
what i meant was it's easy for anyone to go inside the building. cameras r there, yes but too easy, other storage places usually have a gated keycode.
Shandella S.
|
Overall Experience
Rating:
4.0
U should prorate your fees. I used 6 days out of 30 and had to pay full amount ☹️
sylvia b.
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
BRYNA W.
Rating:
3.0
The reason I gave a average rating is because the guy taking my payment was using his phone and I had to wait till he finished. I don't believe he was handling U-Haul business. Thank You
ROXANN M.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CHARLES C.
Rating:
4.0
Customer did not leave a comment.
Peachea W.
|
Overall Experience
Rating:
3.0
When we went to take the truck back the young man was said I don't want to work so my daughter said that it's your job then he took 15 minutes to walk outside and get miles then wrote last two numbers backwards making it 29.09 dollars too much and then had another young man to do his job of checking us out I guess so his name wouldn't be on the work I was just disappointed in him and the amount hasn't came off my account yet how long will it take to get my credit back on my account been a few days
BARBARA L.
Rating:
5.0
Customer did not leave a comment.
TRINA J.
Rating:
5.0
No comment
Deidra C.
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First Impressions
Rating:
4.0
Customer did not leave a comment.
KEVIN A.
Rating:
5.0
Customer did not leave a comment.
WILLIAM F.
Rating:
5.0
Customer did not leave a comment.
CHARLES R.
Rating:
5.0
Customer did not leave a comment.
Ryan C.
Rating:
5.0
Customer did not leave a comment.
MARK H.
Rating:
5.0
Great and convenient storage facility in the United states.
marian c.
|
Overall Experience
Rating:
5.0
Walk through inspection if vehicles
ANTHONY T.
Rating:
5.0
Customer did not leave a comment.
SHATOYA R.
Rating:
5.0
Customer did not leave a comment.
thomas P.
Rating:
4.0
Customer did not leave a comment.
Gregory D.
Rating:
5.0
Parking lot needs replaced, but good facility inside!
Alex B.
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First Impressions
Rating:
5.0
Customer did not leave a comment.
RICHARD B.
Rating:
5.0
Online checkup repeated on site. Would be better if only check in once online and then just flash DL to pickup. Attendant was very good.
brian B.
Rating:
5.0
Customer did not leave a comment.
WILLIAM H.
Rating:
5.0
Thanks yall
stanya h.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
JIMMY H.
Rating:
5.0
Customer did not leave a comment.
AUDREY S.
Rating:
4.0
Customer did not leave a comment.
KENYA S.
Rating:
5.0
Customer did not leave a comment.
PRECIOUS H.
Rating:
5.0
Customer did not leave a comment.
Vermon C.
Rating:
4.0
Customer did not leave a comment.
BRANDY B.
Rating:
5.0
Nice place very well organized.
DANIEL A.
Rating:
5.0
Customer did not leave a comment.
JONISE V.
Rating:
3.0
Customer did not leave a comment.
CARMEN D.
Rating:
5.0
I was very satisfied.
Louise H.
|
Overall Experience
Rating:
5.0
The manager went above and beyond for me and I greatly appreciate her for that
Dwight H.
|
Overall Experience
Rating:
3.0
Was directed to the 20' truck I rented ,observed the back 4 tires were actually bald. And I am not exaggerating. Refused to drive that truck. The attendant put me in a different truck, it had its own issues; driver's side mirror would not stay in position, wind kept blowing it inward. It was dirty inside and dirty in the cargo area. Also wanted to mention when the attendant and I were discussing gas level in the first truck I was told it had only 1/4 of a tank of gas. Did not like the fact that the first thing I had to do is put gas in it. Like I already didn't have enough concerns with my move. Other than the previous mentioned issues your phone personnel were helpful, polite and informative. Ty
BONI-LAURA R.
Rating:
5.0
Customer did not leave a comment.
David W.
|
Overall Experience
Rating:
5.0
Nothing.
KIM G.
Rating:
5.0
Customer did not leave a comment.
BRANDEE G.
Rating:
5.0
Customer did not leave a comment.
Lionel W.
Rating:
5.0
The interior of the truck should've been cleaned better. The wheel was sticky, the cup holders had coffee stains, the seat felt sticky as if 100s of people had sweated on it…
ADAM P.
Rating:
4.0
I could of used some reimbursement for our inconvenience I had to travel to get the UHAUL
LORA P.
Rating:
5.0
The general manager needs have more customers experience. She's not helpful or have customers relations experience.
LUCILLE S.
Rating:
5.0
Customer did not leave a comment.
Tonja F.
|
Overall Experience
Rating:
4.0
The truck was dirty and trash was left inside the front seat
CHINA C.
Rating:
5.0
Customer did not leave a comment.
STEPHEN W.
Rating:
5.0
Customer did not leave a comment.
NILES F.
Rating:
4.0
The person who checked the vehicle in said that my receipt would be emailed. I did not get an email and my account was charged an extra $12.74 even after I put gas in it above where I actually needed to. I called the location and was on hold for 15 minutes. I never got an answer.
MONICA M.
Rating:
1.0
Lady was rude and gave me hassel for an issue that wasn't my fault
ZACHARY W.
Rating:
3.0
Customer did not leave a comment.
KENDRA W.
Rating:
5.0
The lady was nice but the men were rude
stanya h.
|
First Impressions
Rating:
1.0
My pickup time was 8am and the truck wasn't available until about 10am. Supervisor was rude and unhelpful.
MAXWELL K.
Rating:
5.0
Nothing it was fast and took no time I am impress
ANDRE G.
Rating:
4.0
Customer did not leave a comment.
Marilyn W.
Rating:
5.0
Customer did not leave a comment.
GABRIEL H.
Rating:
5.0
Customer did not leave a comment.
anita g.
|
Overall Experience
Rating:
3.0
Vacuum cabs
MICHAEL M.
Rating:
3.0
Customer did not leave a comment.
Kenneth J.
Rating:
5.0
Customer did not leave a comment.
Barry P.
|
First Impressions
Rating:
5.0
The crank for the lift was not working well..
MATTHEW T.
Rating:
5.0
Customer did not leave a comment.
frank s.
|
Overall Experience
Rating:
1.0
The clerk was lacksidasicle, no greeting at all. I believe I as overcharged as I returned the vehicle a day earlier. The clerk gave me a receipt charging me an additional $25.00. He could have offered an explanation for the additonal charge but I had to ask him. I put gas in the truck but apparently read the gauge wrong. I did not have transportation to return home and could not get a taxi. I believe the staff could have been more helpful in assisting me to find transportation. The store was not busy at the time and I didn't see where they were doing anything.
Debra B.
Rating:
1.0
Have things ready wen u get there
MARCUS P.
Rating:
4.0
Customer did not leave a comment.
Kim M.
Rating:
5.0
I enjoy using U-Haul. I did notice a sound from the Break's.
I would recommend having the Break's checked ASAP. They making a strange sound when braking.
Mr. Percy White.
Percy W.
Rating:
4.0
Customer did not leave a comment.
dymia w.
|
Overall Experience
Rating:
5.0
Manager and staff were very helpful and made the process very easy amd enjoyable. Probably the best U-Haul franchise/location I've experienced.
BRANDON R.
Rating:
3.0
Customer did not leave a comment.
Juanita H.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cherri B.
Rating:
4.0
Customer did not leave a comment.
JESHURUN O.
Rating:
1.0
Customer did not leave a comment.
RUBEN F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
RICHARD B.
Rating:
5.0
Customer did not leave a comment.
LACEYSHA F.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy H.
Rating:
3.0
Customer did not leave a comment.
Sunjoi B.
Rating:
1.0
Better customer service the sales reps were both unprofessional to not only myself who had a prior reservation but other customers in line on they personal phone while other are waiting in line telling us it's nothing they can do about trucks not being available after proper reservation we're done
Domonique K.
Rating:
3.0
I had a reservation for a larger trailer at a different location. Less than 2 hours before I was supposed to pick up the trailer I received a phone call telling me the trailer was not available there and I would have to drive across town to get the trailer I wanted. I think Uhaul does not understand the concept of "reservation". When I asked the woman who called if I could drop the trailer at a the location I had a RESERVATION at so I did not have to drive across town twice she told me that would be considered one way and I would have to pay extra. When I asked for an explanation of why I should pay extra when it was Uhaul who screwed up my RESERVATION she hung up on me and canceled my reservation.
Reservation - an arrangement to have something (such as a hotel room) held for one's use also : a promise, guarantee, or record of such engagement
MARK E.
Rating:
2.0
Customer did not leave a comment.
DONALD C.
Rating:
3.0
It been numerous times no one will be at the desks and it's minimum 10 mins before anyone even comes to the desk. There's no signs stating that they will return. Anyone could have went in took what they wanted and no one would have even noticed because no one is at the desk
Shanel O.
|
Overall Experience
Rating:
5.0
The gentleman that helped took the time to explain the entire process and was very courteous
pamela H.
Rating:
4.0
Good, no problems!!
JACK L.
Rating:
5.0
I always rent from this location. Nice people always friendly. My only issue is that when I try to look them up on the Uhaul website, they are hard to find.
DANIEL L.
Rating:
4.0
Customer did not leave a comment.
JAMES Y.
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER J.
Rating:
5.0
Customer did not leave a comment.
Marnice S.
Rating:
4.0
Customer did not leave a comment.
Alain B.
Rating:
4.0
Customer did not leave a comment.
BRENDA M.
Rating:
4.0
There was roaches crawling all over the back of the truck. I've rented UHAUL over 6 years, never seen anything like it.
TONIA B.
Rating:
5.0
Staff was friendly, informed. Easy in and out!
Robert H.
Rating:
5.0
I checked the install work and it is super clean. Great work. I'm very glad I had the work done here.
kenneth G.
Rating:
1.0
The hours of operation said 9-5 on Sunday but no one showed up until 9:30.. and when I dropped off the truck no one came out like they said.. I dropped off the truck at 4:00 and was told they would text me the final.. I'm still waiting on the text.. absolutely the worst experience ever., the only bright spot was the lady who showed up tried her best she was trying to help me and another customer at the same time..
TRACY W.
Rating:
5.0
Customer did not leave a comment.
Jacqueline C.
|
Overall Experience
Rating:
1.0
The people working the desk were great. The 26ft truck I rented needed shocks, it was like riding a horse. It bounced so hard there were times I thought I was going to get sick and throw up.
BRENT G.
Rating:
5.0
Customer did not leave a comment.
CLAUDIA R.
Rating:
5.0
Customer did not leave a comment.
CARMILL B.
Rating:
4.0
with covid concerns, cleaning the vehicle thoroughly was something I expected. The vehicle I rented was dusty on the dash board and food and sticky stuff was on the cupholder dash area. Also it would have been nice if the extra materials I purchased (rope and blankets ) was placed inside the vehicle.
Janice B.
Rating:
1.0
Be speed of service and explanation. I just got overcharged :(
TAENISHA S.
Rating:
5.0
Denise is Excellent!!! Thank you,
RONNIE T.
Rating:
5.0
Customer did not leave a comment.
IRA T.
Rating:
5.0
Not much. The staff were efficient, friendly, and effective communicators. Great job, especially to the woman who helped process my equipment return!
JOSEPH W.
Rating:
5.0
Customer did not leave a comment.
Tenisha M.
Rating:
1.0
Customer did not leave a comment.
NYJAH C.
Rating:
5.0
The back of the truck had cigarette butts and candy all over it. The guy came out and apologized and said he would check into who checked it in last. and the cab smelled like smoke also. It didn't drive well and was hard to get into gear. However, this is the only time I've had an issue with one of your trucks. I've rented from U haul many times and never had a problem.
LISA P.
Rating:
5.0
Customer did not leave a comment.
BEVERLY L.
Rating:
5.0
Customer did not leave a comment.
Quatala J.
|
Overall Experience
Rating:
2.0
Take trash out of the truck bed.
Clean spilled drink residue from cup holders in cab.
Check the engine oil. After a 400 mile trip I had to ad 4 quarts oil to the engine.
Robert L.
Rating:
4.0
Customer did not leave a comment.
Matt L.
Rating:
4.0
Customer did not leave a comment.
Melissa H.
Rating:
4.0
Customer did not leave a comment.
TIFFANY G.
Rating:
2.0
Went inside and told the kid that we were there to get our vehicle off the trailer, and to drop off the trailer. He told us to pull it over by the other trailers and he would come out. We moved over there waited over 15 mins, decided to do it ourselves so we did.
When we came back the next day to drop off the truck the gentlemen (different person) was right out to take care of us
George T.
Rating:
5.0
Customer did not leave a comment.
CARRALYN O.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fatima G.
|
First Impressions
Rating:
3.0
Just very busy & long wait. Completed everything on line but were asked same questions that I already provided.
Gwen S.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Marsea B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KALENCIA K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Adrienne M.
|
First Impressions
Rating:
2.0
Your internet registration did not give actual information once we got to the storage site. The location we picked did not have that available, the clerk found my phone number but not reservation info and the price was $10 higher than internet. You need to fix your internet but the staff at the storage was very helpful and professional. They were excellent the internet receives the below average mark.
Annetta B.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
nicole s.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sylvia b.
|
First Impressions
Rating:
4.0
Thank you
EDWARD B.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERT H.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
RAYMOND W.
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
nicole s.
|
First Impressions
Rating:
5.0
I really appreciate the professionalism of all the staff. They made me feel welcomed and assisted me with each of my concerns. Friendly, polite, and Professional!!
I definitely will use your service again and recomend your company to allmy friends and family!
VERA G.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christina M.
|
First Impressions
Rating:
5.0
Professional and courteous staff.
Deborah M.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Toccara D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Vetta K.
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Matalyn G.
|
First Impressions
Rating:
1.0
for the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again
Please fix this this, thanks
Reba s.
|
First Impressions
Rating:
3.0
I paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.
Tashe D.
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
benjamin f.
|
First Impressions
Rating:
3.0
I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to
thomas c.
|
First Impressions
Rating:
5.0
Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.
