Customer Reviews for U-Haul Moving & Storage of Lawrence

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lawrence

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DEONTE W.
Rating:

I was over charged $13

TYRA J.
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Just close this location because every transaction I've had has been unpleasant & deceptive. I will never use any U-Haul services ever again & will advise everyone I know to do the same because of their business practices.

alberto C.
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Customer did not leave a comment.

Mitchell M.
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Customer did not leave a comment.

CORDIA B.
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Customer did not leave a comment.

JONATHAN C.
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My rental truck was filthy which leads me to believe it wasn't sanitized to covid standard. I was also charged twice for what I don't know didn't get a final break down of my charges. When I returned u haul the lady said I would get a email never received one

NICOLETTE S.
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I went in waited 15 mins the boss was there and another worker nobody help then after 20 mins Miss Mary helped me and that was my highlight she is great helped with all my needs and got me right thsnk you Ms Mary .

Diana H.
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First of all, when I reserved the truck I chose a location nearby given the limited miles included in the cost. It wasn't until 1 day prior to my move I received a text message asking for confirmation, and it was then noted I would be picking up at a location not nearby. FIX your website and don't "click bait" people. If you don't have a truck available at my preferred location don't let people reserve that location. ALSO due to covid this was advertised as a contactless transaction. I was told to use the app for check in process. This was completely useless as not only could I not check in using the app, I had to have contact with employees inside the store. Don't say it's going to be contactless if it's not.

CATHERINE P.
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I reserved an appliance dolly.a There were none left in the city when I went to pick it up. However, at least they didn't loose the truck reservation. In August, I had made a reservation at another location through the website. In spite of having a confirmation number and everything, there was no reservation with them.

Michael B.
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Customer did not leave a comment.

BRANDON G.
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Nothing your staff there is EXCELLENT!!!!

Sheldon B.
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Customer did not leave a comment.

Joey H.
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Customer did not leave a comment.

KATHLEEN S.
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Customer did not leave a comment.

WHITNEY H.
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Didn't get furniture pads requested online. Otherwise good experience.

Christina M. | First Impressions |
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Customer did not leave a comment.

SUSAN L.
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The staff appeared to be high at the time of the pick up was not knowledgeable what she was doing kept giving out wrong trucks and it's in and the customers to the wrong vehicle

LISA B.
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Waited to get our truck and there were four people behind the counter. Then turned in truck and was told receipt would be emailed and got a call two days later that truck hadn't been turned in. Brought truck back with same fuel level but was charged for fuel.

Rodricas C.
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Customer did not leave a comment.

ARICA B.
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I accidentally left something in the back of the trailer I rented. Looking in the trailer is apparently not part of the check in process. So even though I returned close to closing time, so am doubtful the trailer went back out that day, and called the very next day, and Day following, I was told my items could not be located. So to me this means, at some point the trailer was opened and my items were just thrown away, which is poor customer service, or they were left for the next renter to find, which is poor customer service. My guess is that the location takes the position that they are not responsible for left items, and I understand that. I forgot my items. However, asking the renter to check and looking for themselves should be part of the check-in process for this very reason. For their own protection, what if I had damaged the inside of the trailer? That should have been a conversation at the time of my return and not just someone calling me saying I damaged it after the fact.

Don C.
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Customer did not leave a comment.

Sirenia P.
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Customer did not leave a comment.

DWAYNE M.
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Customer did not leave a comment.

NIKITA B.
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Customer did not leave a comment.

Juan A.
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Good, professional and complete customer service. Will definitely recommend and use their services once again.

Ira M.
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None

BRITTANY M.
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Hire good people that knows what there doing as far as checking in a truck, better communication skills , the correct refund I shouldn't have to call 5 days later to see why you guys are still trying to charge my card then Dont want to refund the correct amount.THIS IS THE WORST LOCATION EVER

LAKESHA S.
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The staff was very nice and helpful. The process was easy. Thank you all very much.

John N.
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The drop off was very efficient. The staff even walked the receipt out to my car as I was leaving.

Deborah M. | First Impressions |
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Professional and courteous staff.

ROBERT H.
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No one wore a mask. truck smelled like smoke for the whole trip. one set if tires were bald and the truck bounced all over the road. Wouls not recommended

DONYA C.
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Customer did not leave a comment.

joseph M.
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Customer did not leave a comment.

KAILA P.
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No charger people for the insurance if it wasn't wanted

JACQUELYN P.
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I can get over the fact the floor and seat was dirty but there was ashes in the door and the truck reeked of marijuana odor. I feel the truck should have been cleaned prior to me so the responsible party could be charged for cleaning.

WILLIAM B.
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I use u-Haul probably 3 to 4 times a year I always use the U-Haul on Kelton Pike location because it's in the area I have never been told about safe trip have always been informed about safe move , As a matter of fact I would never decline any insurance because I know that things happen is it in somewhere it is my responsibility to read the contract , good practicing businesses provide customer service and inform you of every product and why wouldn't they tell you about every insurance product You could have on a big commercial vehicle, It's more sales and more money in the stores pocket however no one ever mentioned to me about safe trip and our 29” UHAUL was stuck on a heel -The tires continue to spin the mud Tired from moving we called the store that we rented from and the manager told us to call AAA and knew that they didn't sound right so because I am a member I called AAA and of course they told me they had nothing to do with U-Haul and that they didn't deal with commercial vehicles and that U-Haul had their own roadside assistance number which the manager at U-Haul did not provide me with so the AAA agent Gave me the roadside assistance number for U-Haul I called we were held up for 3 1/2 hours and the total cost is $175 I will be calling corporate! I will say after I use the roadside assistance that the customer Service Tiffany agent was wonderful she continue to call back and check I do think she needs more practice on knowing what each insurance product offers because she couldn't tell me the difference between safe move and safe trip in the beginning but then she went and clarified it with her manager

Dawnelle H. | Overall Experience |
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Customer did not leave a comment.

KEESHIA S.
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Customer did not leave a comment.

STANLEY S.
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Customer did not leave a comment.

Ebony C.
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Customer did not leave a comment.

Ebony C. | First Impressions |
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I had to moved my stuff by a time and I didn't get out of there till 12:20.. I got there at 10:30

Nilijah B.
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Truck need new tires and a wash.

KATHLEEN S.
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Customer did not leave a comment.

Matthew S.
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Equipment needed an oil change, and beeped constantly. Also smelled like cigarettes

CHRISTOPHER G.
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I had an online reservation. It took over 15 minutes to get truck. A person that did not have a reservation walked in after me and left before me.

alvarez c. | First Impressions |
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Customer did not leave a comment.

PHILLIP A.
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Customer did not leave a comment.

AARON J.
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UHaul has really improved over the years. Thanks for a clean facility, truck and nice staff. My move was excellent from pickup to dropoff. Thanks.

Douglas R. | Overall Experience |
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Doors did not operate correctly and even though I was up to date on my payment there was a lock on my unit.

DEBORAH M.
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Customer did not leave a comment.

WHITNEY Y. | First Impressions |
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I love u-haul the staff is always friendly and very helpful

DANITA S.
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The worker who helped me was amazing . Mr Frank Alexander, great job well done. His professionalism was on point. I was greeted with smile, his focus was to getting job done. I loved the fact I was not there to long, overall He explained the contract & Uhaul equipment very well. U-Hail should have more worker like Frank. Good job!!

LAKEISHA B.
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Customer did not leave a comment.

lenet t. | Overall Experience |
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Customer did not leave a comment.

Morris P. | Overall Experience |
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Customer did not leave a comment.

SARAH C.
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Customer service was perfect both when I picked the equipment up and when I returned it.

DENNIS V.
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Customer did not leave a comment.

Toccara D. | First Impressions |
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Customer did not leave a comment.

YESENIA G.
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Great customer service!! Even recommended a great restaurant in the area. Very welcoming staff!

MYCHEALE G.
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Keep all the Friendly people that you currently have working

LAMAR B.
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Customer did not leave a comment.

JOSEPH W.
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make sure that you check over the truck before you drive off throughly.

SASHA M.
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Customer did not leave a comment.

Johnathon D.
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Customer did not leave a comment.

Ahmet S.
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Customer did not leave a comment.

MARVIN D.
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Customer did not leave a comment.

Dean M.
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They tried to help me with the leak but was upset I sat on the phone on hold for almost hour trying to get someone to help me with the leak that ruin something of my things just to be told to call another number.

K B.
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Friendly and helpful! Much better than I have experienced in the past but those were also good.

Shawnyea J. | Overall Experience |
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Customer did not leave a comment.

JANA D.
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People there were very frieindly and happy to help.

Debra V.
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Customer did not leave a comment.

BRYCE K.
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Customer did not leave a comment.

LESLIE A.
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Make sure the overnight book is functional. Arrive to return equipment and could not leave keys . This cause me to loose time the next day to double back to drop off keys. Employees were courteous which is saying a lot nowadays.

MELVIN M.
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A better truck

KELLY C.
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Long wait to pick up truck (over 30 min in line) waited quite a while to drop off.

J A.
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Customer did not leave a comment.

david F.
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Customer did not leave a comment.

Devon K C.
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Customer did not leave a comment.

ANGELA J.
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Great customer service and a great location for the business! I will definitely use again!

JOHN K.
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Customer did not leave a comment.

Mark V.
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Staff seemed unorganized and not interested in proper return procedures

JOSHUA M.
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Overcharged on mileage, incorrect starting mileage written on contract. Would not overturn even with photo evidence. Will not use again.

Aleksander V.
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Customer did not leave a comment.

DOUGLAS F.
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Check in at site was horrible. Poor computer skills by attendant. Then issued a truck out of the middle of a row. Had to move other trucks before I could leave. Drivers door was damaged and popped against the fender every time you opened the door. These mistakes didn't happen when Owen was the Manager

CARMILLA R.
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Customer did not leave a comment.

Shonta J. | Overall Experience |
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I have use two Uhaul location each experience has provided excellent cleanliness and outstanding customer service. Upon having two mishap each issue was handled and resolved quickly, fair and professional. I like would like to thank the General Manager Wayne Truax for his help with the process.

RAGEN S.
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Very Happy With The Service At That Location I would recommend Others To Go There.

MYCHEALE G.
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ALL was good from the Asst. Store MGR. and at the point of return the guy that checked the truck back in- both had very nice personalities, nice and easy approachable young men.

RUBY B.
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Customer did not leave a comment.

Vetta K. | Online Move In |
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Customer did not leave a comment.

Erica R.
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Nothing everything was A-1 😊

Kevin O.
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Pathetic service. It took 20 minutes just to check the vehicle in when I returned it.

PAUL H.
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Customer did not leave a comment.

Steve H.
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Truck didn't shift well.

JAMES P.
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The young lady we dealt with did an excellent job working with us.

shanena p. | Overall Experience |
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I requested Help finding my unit the first day no 1 ever came. I also overheard a worker being a little rude to a elderly lady.

PERCY W.
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I think Wayne the Mgr is doing a great job.

Jhunlette K.
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Customer did not leave a comment.

KEVIN H.
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I had the truck for 10 hours and was charged for two days of service. Don't do that.

George F.
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Customer did not leave a comment.

WILLIAM P.
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Customer did not leave a comment.

KILLIAN P.
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Customer did not leave a comment.

GLORIA T.
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I like the fact I didn't have long in line, everything went smooth. Thank you

EDGAR P.
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Customer did not leave a comment.

ashley m. | Overall Experience |
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Customer did not leave a comment.

Zachary F.
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Customer did not leave a comment.

Stephanie S.
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Customer did not leave a comment.

Tylia S.
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Customer did not leave a comment.

Jason C.
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Customer did not leave a comment.

CHRISTOPHER B.
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The rental process was fine but I was disappointed in the number of employees that were not wearing a mask or not wearing one properly.

MARVIN T.
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Always good customer service

Matalyn G. | First Impressions |
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Customer did not leave a comment.

JOSEPH M.
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Everyone was nice and professional. Truck ran nice really liked the backup camera. Thanks

Gerardo M.
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Truck was on a very good shape.

Christopher S.
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This location was forced upon me because reserved equipment at another location was not timely returned. Be prepared to re-route to alternative locations for equipment pick-up, and if you have already signed in with your driver's license information, etc. online, be prepared to do it all again at the next location...

Raymond S.
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The facility has very inviting people and very many packing items to choose from.

Reba s. | First Impressions |
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for the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanks

Sharon J. | Overall Experience |
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Customer did not leave a comment.

Tashe D. | First Impressions |
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I paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.

Katy S. | Overall Experience |
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Customer did not leave a comment.

Corey B. | Overall Experience |
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Customer did not leave a comment.

Joseph W. | Overall Experience |
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U-Haul absolutely sucks.

Lavada R. | Overall Experience |
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Customer did not leave a comment.

james t. | Overall Experience |
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Customer did not leave a comment.

Gabrielle B. | Overall Experience |
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Thanks for all your support&&patience!

Angela B. | Overall Experience |
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Customer did not leave a comment.

Mark M. | First Impressions |
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Customer did not leave a comment.

CHRIS A. | Overall Experience |
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Great group of people to work with. Owen and Molly (managers) and their team are always eager to help and go out of their way to make certain the storage experience is excellent.

benjamin f. | First Impressions |
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Customer did not leave a comment.

HENRY R. | Overall Experience |
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I did not want to give it up but right now I don't have the money to keep it open Later if my financial change You will be seeing me Thanks u Henry Rogers 3175159790

jeanna p. | Overall Experience |
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It was a good experience. Prices not bad. Convenient location. They worked with me when I was late. They also settled on a fair price when I got far behind. I would use the site again for storage and

carmella ann d. | Overall Experience |
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No comments

lenet t. | First Impressions |
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I drove 120 miles to help my daughter, and the experience I had makes me want to NEVER use UHAUL again. call me so I can explain 5742981697 I have too much to say and not enough space in this box

Dewayne D. | First Impressions |
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The representative that assisted me with very friendly. Her coworker Lauren Hatfield is extremely rude and has horrible customer service. She talks about customers loudly in front of other customers.

Kendra S. | Overall Experience |
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I was very pleased with my storage! The employees were very nice! Supervisors were extremely helpful. Thank you Molly!!!

Kona S. | Overall Experience |
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I moved out 5 days after making my payment and waa still charged for the full month. I asked about it and was told that the company did not prorate.

Stacie P. | Overall Experience |
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Everything was good

Crystal H. | First Impressions |
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Molly’s Awesome UHaul Pendletonpike Indianapolis 46226 : ) !

Willis B. | Overall Experience |
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I liked this facility and would use it again.

Laquitte L. | Overall Experience |
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Thanks

dollie w. | Overall Experience |
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Excellent customer service. Owen and Molly. Thank you so much.

dollie w. | Overall Experience |
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Excellent customer service. Owen and Molly. Thank you so much

TAMMY M. | Overall Experience |
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Laurel was very nice and professional and patient thank you very much

Irene G. | First Impressions |
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The service was awesome

philip f. | Overall Experience |
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I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.

Pamela P. | Overall Experience |
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There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.

Tina T. | Overall Experience |
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Appreciated

KIM P. | Overall Experience |
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Will rent again

thomas c. | First Impressions |
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I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to

Sherry B. | First Impressions |
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I rented a room from there and I had excellent customer service

Charles S. | Overall Experience |
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The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.

Willis B. | First Impressions |
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U-haul agent found me a more economical arrangement for my storage needs.

Amanda L. | First Impressions |
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Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!

antoinette w. | First Impressions |
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Sent me to different locations without telling me the problem

Jordan C. | Overall Experience |
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The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.

Lacretia W. | First Impressions |
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No comment

Courtney A. | First Impressions |
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The rep had no personality and acted like he didnt like his job or want to be there like we were bothering him

Kelly B. | First Impressions |
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Owen was Great!

Christina H. | Overall Experience |
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Very helpful!!

BERTHA S. | First Impressions |
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Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.

Shartrese G. | Overall Experience |
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They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine

Yonna L. | Overall Experience |
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Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.

TONYA W. | First Impressions |
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Great Customer Service’!!

Jamila J. | First Impressions |
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I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht

Mebrahtom G. | Overall Experience |
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good staff

Vanessa s. | Overall Experience |
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Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.

Tom S. | First Impressions |
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Well maintaned

thomas c. | Overall Experience |
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thank you for your great customer service! If I need a storage again I will certainly use your services.

Christi U. | Overall Experience |
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Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.

Janelle R. | Overall Experience |
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Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.

pamela r. | First Impressions |
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while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance

Jim C. | First Impressions |
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It was all good.

RICHARD G. | First Impressions |
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Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield

Candis G. | Overall Experience |
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I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one

JABE LLOYD J. | Overall Experience |
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Thank you

No reviews have been submitted for this location.

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