Customer did not leave a comment.NIKITA B.
U-Haul Moving & Storage of Lawrence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Good, professional and complete customer service. Will definitely recommend and use their services once again.Juan A.
Hire good people that knows what there doing as far as checking in a truck, better communication skills , the correct refund I shouldn't have to call 5 days later to see why you guys are still trying to charge my card then Dont want to refund the correct amount.THIS IS THE WORST LOCATION EVERBRITTANY M.
The staff was very nice and helpful. The process was easy. Thank you all very much.LAKESHA S.
The drop off was very efficient. The staff even walked the receipt out to my car as I was leaving.John N.
Professional and courteous staff.Deborah M. | First Impressions
No one wore a mask. truck smelled like smoke for the whole trip. one set if tires were bald and the truck bounced all over the road. Wouls not recommendedROBERT H.
Customer did not leave a comment.DONYA C.
Customer did not leave a comment.joseph M.
No charger people for the insurance if it wasn't wantedKAILA P.
I can get over the fact the floor and seat was dirty but there was ashes in the door and the truck reeked of marijuana odor. I feel the truck should have been cleaned prior to me so the responsible party could be charged for cleaning.JACQUELYN P.
I use u-Haul probably 3 to 4 times a year I always use the U-Haul on Kelton Pike location because it's in the area I have never been told about safe trip have always been informed about safe move , As a matter of fact I would never decline any insurance because I know that things happen is it in somewhere it is my responsibility to read the contract , good practicing businesses provide customer service and inform you of every product and why wouldn't they tell you about every insurance product You could have on a big commercial vehicle, It's more sales and more money in the stores pocket however no one ever mentioned to me about safe trip and our 29â€ UHAUL was stuck on a heel -The tires continue to spin the mud Tired from moving we called the store that we rented from and the manager told us to call AAA and knew that they didn't sound right so because I am a member I called AAA and of course they told me they had nothing to do with U-Haul and that they didn't deal with commercial vehicles and that U-Haul had their own roadside assistance number which the manager at U-Haul did not provide me with so the AAA agent Gave me the roadside assistance number for U-Haul I called we were held up for 3 1/2 hours and the total cost is $175 I will be calling corporate! I will say after I use the roadside assistance that the customer Service Tiffany agent was wonderful she continue to call back and check I do think she needs more practice on knowing what each insurance product offers because she couldn't tell me the difference between safe move and safe trip in the beginning but then she went and clarified it with her managerWILLIAM B.
Customer did not leave a comment.Dawnelle H. | Overall Experience
Customer did not leave a comment.KEESHIA S.
Customer did not leave a comment.STANLEY S.
Customer did not leave a comment.Ebony C.
I had to moved my stuff by a time and I didn't get out of there till 12:20.. I got there at 10:30Ebony C. | First Impressions
Truck need new tires and a wash.Nilijah B.
Customer did not leave a comment.KATHLEEN S.
Equipment needed an oil change, and beeped constantly. Also smelled like cigarettesMatthew S.
I had an online reservation. It took over 15 minutes to get truck. A person that did not have a reservation walked in after me and left before me.CHRISTOPHER G.
Customer did not leave a comment.alvarez c. | First Impressions
Customer did not leave a comment.PHILLIP A.
UHaul has really improved over the years. Thanks for a clean facility, truck and nice staff. My move was excellent from pickup to dropoff. Thanks.AARON J.
Doors did not operate correctly and even though I was up to date on my payment there was a lock on my unit.Douglas R. | Overall Experience
Customer did not leave a comment.DEBORAH M.
I love u-haul the staff is always friendly and very helpfulWHITNEY Y. | First Impressions
The worker who helped me was amazing . Mr Frank Alexander, great job well done. His professionalism was on point. I was greeted with smile, his focus was to getting job done. I loved the fact I was not there to long, overall He explained the contract & Uhaul equipment very well. U-Hail should have more worker like Frank. Good job!!DANITA S.
Customer did not leave a comment.LAKEISHA B.
Customer did not leave a comment.lenet t. | Overall Experience
Customer did not leave a comment.Morris P. | Overall Experience
Customer service was perfect both when I picked the equipment up and when I returned it.SARAH C.
Customer did not leave a comment.DENNIS V.
Customer did not leave a comment.Toccara D. | First Impressions
Great customer service!! Even recommended a great restaurant in the area. Very welcoming staff!YESENIA G.
Keep all the Friendly people that you currently have workingMYCHEALE G.
Customer did not leave a comment.LAMAR B.
make sure that you check over the truck before you drive off throughly.JOSEPH W.
Customer did not leave a comment.SASHA M.
Customer did not leave a comment.Johnathon D.
Customer did not leave a comment.Ahmet S.
Customer did not leave a comment.MARVIN D.
They tried to help me with the leak but was upset I sat on the phone on hold for almost hour trying to get someone to help me with the leak that ruin something of my things just to be told to call another number.Dean M.
Friendly and helpful! Much better than I have experienced in the past but those were also good.K B.
Customer did not leave a comment.Shawnyea J. | Overall Experience
People there were very frieindly and happy to help.JANA D.
Customer did not leave a comment.Debra V.
Customer did not leave a comment.BRYCE K.
Make sure the overnight book is functional. Arrive to return equipment and could not leave keys . This cause me to loose time the next day to double back to drop off keys. Employees were courteous which is saying a lot nowadays.LESLIE A.
A better truckMELVIN M.
Long wait to pick up truck (over 30 min in line) waited quite a while to drop off.KELLY C.
Customer did not leave a comment.J A.
Customer did not leave a comment.david F.
Customer did not leave a comment.Devon K C.
Great customer service and a great location for the business! I will definitely use again!ANGELA J.
Customer did not leave a comment.JOHN K.
Staff seemed unorganized and not interested in proper return proceduresMark V.
Overcharged on mileage, incorrect starting mileage written on contract. Would not overturn even with photo evidence. Will not use again.JOSHUA M.
Customer did not leave a comment.Aleksander V.
Check in at site was horrible. Poor computer skills by attendant. Then issued a truck out of the middle of a row. Had to move other trucks before I could leave. Drivers door was damaged and popped against the fender every time you opened the door. These mistakes didn't happen when Owen was the ManagerDOUGLAS F.
Customer did not leave a comment.CARMILLA R.
I have use two Uhaul location each experience has provided excellent cleanliness and outstanding customer service. Upon having two mishap each issue was handled and resolved quickly, fair and professional. I like would like to thank the General Manager Wayne Truax for his help with the process.Shonta J. | Overall Experience
Very Happy With The Service At That Location I would recommend Others To Go There.RAGEN S.
ALL was good from the Asst. Store MGR. and at the point of return the guy that checked the truck back in- both had very nice personalities, nice and easy approachable young men.MYCHEALE G.
Customer did not leave a comment.RUBY B.
Customer did not leave a comment.Vetta K. | Online Move In
Nothing everything was A-1 ðŸ˜ŠErica R.
Pathetic service. It took 20 minutes just to check the vehicle in when I returned it.Kevin O.
Customer did not leave a comment.PAUL H.
Truck didn't shift well.Steve H.
The young lady we dealt with did an excellent job working with us.JAMES P.
I requested Help finding my unit the first day no 1 ever came. I also overheard a worker being a little rude to a elderly lady.shanena p. | Overall Experience
I think Wayne the Mgr is doing a great job.PERCY W.
Customer did not leave a comment.Jhunlette K.
I had the truck for 10 hours and was charged for two days of service. Don't do that.KEVIN H.
Customer did not leave a comment.George F.
Customer did not leave a comment.WILLIAM P.
Customer did not leave a comment.KILLIAN P.
I like the fact I didn't have long in line, everything went smooth. Thank youGLORIA T.
Customer did not leave a comment.EDGAR P.
Customer did not leave a comment.ashley m. | Overall Experience
Customer did not leave a comment.Zachary F.
Customer did not leave a comment.Stephanie S.
Customer did not leave a comment.Tylia S.
Customer did not leave a comment.Jason C.
The rental process was fine but I was disappointed in the number of employees that were not wearing a mask or not wearing one properly.CHRISTOPHER B.
Always good customer serviceMARVIN T.
Customer did not leave a comment.Matalyn G. | First Impressions
Everyone was nice and professional. Truck ran nice really liked the backup camera. ThanksJOSEPH M.
Truck was on a very good shape.Gerardo M.
This location was forced upon me because reserved equipment at another location was not timely returned. Be prepared to re-route to alternative locations for equipment pick-up, and if you have already signed in with your driver's license information, etc. online, be prepared to do it all again at the next location...Christopher S.
The facility has very inviting people and very many packing items to choose from.Raymond S.
Customer did not leave a comment.Gabrielle B.
Excellent customer service. Thank you so much.DOLLIE W.
Customer did not leave a comment.Angela C.
very friendly polite staff and helped me fig out exactly what size n all i needed. thanks a lotBrandon H.
for the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanksReba s. | First Impressions
Customer did not leave a comment.STEVEN H.
Location was clean and Employee was friendly. Truck was not cleaned out and basically on E.... showed 38 miles to empty. But we needed a truck ASAP so we were happy with getting in and out relatively quickly.Nathan S.
For some reason nothing worked on the app and I required help from the people there. They were greatTIMOTHY B.
Customer did not leave a comment.EBONIE P.
Customer did not leave a comment.norma S.
I need to talk to the Manager if this locationDerek J.
Make sure the location can meet the reservation accommodations before confirming the reservation.CIEARE H.
You're doing fine. Keep up the good work.Paul A.
Customer did not leave a comment.Shantenia Q.
Hire more front desk personal, because this place has a good professional managerJose G.
Customer did not leave a comment.BRANDON B.
Customer did not leave a comment.Sharon J. | Overall Experience
Customer did not leave a comment.Sharon J.
Customer did not leave a comment.ASHLEY B.
Customer did not leave a comment.Elise L.
Customer did not leave a comment.Gary M.
Both pick up and drop off were chaotic and disordered. Pick up had only one person working on a Friday afternoon, and there were very long lines with no relief for the worker there. Saturday Drop off had two people working. A truck had broken down in front of the building, 4 trucks were being dropped off at the same time and there seemed to be very little order to what was going on. All the people were very nice though. In comparison to the North Keystone location in Indianapolis, this location is poorly managed.Matthew P.
Very friendly and helpful.MICHAEL D.
Customer did not leave a comment.STUART W.
I paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.Tashe D. | First Impressions
Customer did not leave a comment.Katy S. | Overall Experience
Customer did not leave a comment.Corey B. | Overall Experience
U-Haul absolutely sucks.Joseph W. | Overall Experience
Customer did not leave a comment.Lavada R. | Overall Experience
Customer did not leave a comment.james t. | Overall Experience
Thanks for all your support&&patience!Gabrielle B. | Overall Experience
Customer did not leave a comment.Angela B. | Overall Experience
Customer did not leave a comment.Mark M. | First Impressions
Great group of people to work with. Owen and Molly (managers) and their team are always eager to help and go out of their way to make certain the storage experience is excellent.CHRIS A. | Overall Experience
Customer did not leave a comment.benjamin f. | First Impressions
I did not want to give it up but right now I don't have the money to keep it open Later if my financial change You will be seeing me Thanks u Henry Rogers 3175159790HENRY R. | Overall Experience
It was a good experience. Prices not bad. Convenient location. They worked with me when I was late. They also settled on a fair price when I got far behind. I would use the site again for storage andjeanna p. | Overall Experience
No commentscarmella ann d. | Overall Experience
I drove 120 miles to help my daughter, and the experience I had makes me want to NEVER use UHAUL again. call me so I can explain 5742981697 I have too much to say and not enough space in this boxlenet t. | First Impressions
The representative that assisted me with very friendly. Her coworker Lauren Hatfield is extremely rude and has horrible customer service. She talks about customers loudly in front of other customers.Dewayne D. | First Impressions
I was very pleased with my storage! The employees were very nice! Supervisors were extremely helpful. Thank you Molly!!!Kendra S. | Overall Experience
I moved out 5 days after making my payment and waa still charged for the full month. I asked about it and was told that the company did not prorate.Kona S. | Overall Experience
Everything was goodStacie P. | Overall Experience
Molly’s Awesome UHaul Pendletonpike Indianapolis 46226 : ) !Crystal H. | First Impressions
I liked this facility and would use it again.Willis B. | Overall Experience
ThanksLaquitte L. | Overall Experience
Excellent customer service. Owen and Molly. Thank you so much.dollie w. | Overall Experience
Excellent customer service. Owen and Molly. Thank you so muchdollie w. | Overall Experience
Laurel was very nice and professional and patient thank you very muchTAMMY M. | Overall Experience
The service was awesomeIrene G. | First Impressions
I used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.philip f. | Overall Experience
There were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.Pamela P. | Overall Experience
AppreciatedTina T. | Overall Experience
Will rent againKIM P. | Overall Experience
I experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed tothomas c. | First Impressions
I rented a room from there and I had excellent customer serviceSherry B. | First Impressions
The alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.Charles S. | Overall Experience
U-haul agent found me a more economical arrangement for my storage needs.Willis B. | First Impressions
Lauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!Amanda L. | First Impressions
Sent me to different locations without telling me the problemantoinette w. | First Impressions
The worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.Jordan C. | Overall Experience
No commentLacretia W. | First Impressions
The rep had no personality and acted like he didnt like his job or want to be there like we were bothering himCourtney A. | First Impressions
Owen was Great!Kelly B. | First Impressions
Very helpful!!Christina H. | Overall Experience
Moved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.BERTHA S. | First Impressions
They weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fineShartrese G. | Overall Experience
Very under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.Yonna L. | Overall Experience
Great Customer Service’!!TONYA W. | First Impressions
I was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take thtJamila J. | First Impressions
good staffMebrahtom G. | Overall Experience
Everything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.Vanessa s. | Overall Experience
Well maintanedTom S. | First Impressions
thank you for your great customer service! If I need a storage again I will certainly use your services.thomas c. | Overall Experience
Would be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.Christi U. | Overall Experience
Everything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.Janelle R. | Overall Experience
while walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balancepamela r. | First Impressions
It was all good.Jim C. | First Impressions
Great facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshieldRICHARD G. | First Impressions
I love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this oneCandis G. | Overall Experience
Thank youJABE LLOYD J. | Overall Experience
Additional Services at this Location
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