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CARRIE W | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lawrence
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
There was a problem with the rodents chewing through the wall into my unit pooping everywhere. Plus you kept going up. Overall my items were safe,dry and secure for 4 years. Thanks
vicki m | Overall ExperienceI reserved a 4 x 8 trailer on short notice, but it was not available at the appointed time. So, the manager got involved and upgraded to a 6 x 12 trailer at the same price. All worked out well and got a little more moved.
Mark OWe greatly appreciate all the support and opportunity to regroup as we complete our move and transition from one state to another... Richard Thompson
RICHARD T | First ImpressionsThe staff is always friendly respectful and courteous and helpful If and when I have a complaint iit s quickly resolved
latonya m | First ImpressionsEven though both pieces were booked together, I had to pick up the truck and car transport from 2 different locations because the transport was not available at original location on E Washington. It was a big inconvenience.
Kimberly HBetter customer service, communication skills, making sure containers arrived on time, personal needs to answer the phone like they are interested in helping their customers.
Susana RThis was the best storage experience I’ve had and the staff was amazing and truly helpful… Thank you uhaul staff at Penelton Pike sincerely Ms.Washington
Huejuanna W | Overall ExperienceAir Conditioning in truck needs fixed. Hire older people who understand Customer service
MARY OThe employees could been more professional.
TEMEKA JThis location had no storage units for rent period for the location it doesn't exist!!!
CYETA W | Online Move InFaster service and fast lane for customers who check in online.
Paneisha MRashay is a very helpful and nice person.I like hermanagement skills.
APRIL W | Overall ExperienceNice staff helpful staff!
DA-VON AStaff was courteous and professional!
BRIAN CWill do business with them again
corey g | First ImpressionsEdward was great. Very knowledgeable about U-Haul equipment and professional.
EDWARD BMaintain good service
GUILLERMO SI was charged almost $60 for gas while I used truck just to drive 5 miles. And before dropping off the truck, I put 5 gallons at the gas that is just less than a mile from their location. I trusted them so much that I didn't even care looking about the charge since I knew that i filled up the gas at the quarter limit.
PAULIN BVery much appreciated Thank you
KEITH H | First ImpressionsGood experience
Jerome SI have been a long term customer for at least 3 years and only filed 1 complaint that there weren't enough flat bed dollies for customer use but that was resolved and I'm grateful. My experience in these past 3 years has been nothing short of awesome. The staff at this location is impeccable. I have 1 more unit that I will be vacating toward the middle of this month and extends my gratitude for the use of your facility. I couldn't have chosen a better location. Thank you ever so much. Should I have a need for uhaul services again, this will be my go to location and will not hesitate to recommend this location to anyone in need of your service/ facility. Again, thank you Uhaul.
Dianne M | Overall ExperienceRashay gives good service.
APRIL W | First ImpressionsI was impressed with the friendly and efficient staff.
KENNETH MMy brakes wasn’t working n the wheel turns when I get ready to stop the truck was not the best it was the first time I had a truck that I couldn’t go the speed limit cuz I was afraid of my life
CASSANDRA G | First ImpressionsEmployees very pleasant and knowledgeable
Darrell E | First ImpressionsVery pleased easy and helpful staff equipment and grounds.
Matthew AKeep up the good work!
Jerry DGuy gave me a trailer with a flat tire after I told him I didn't want it he told me I had to take it and drive over 1000miles. filled it up with air and the tire was leaking told me to call roadside after he said it wasn't his job to change the tire with a nail in it. Mind you I haven't even left the parking lot yet, this place should hire all new ones employees or close down both employees reeked of marijuana.
MATTHEW MArea stayed clean and didn’t have and spiders or other kinds in my items like it was with another company. I just moved out of this unit after 4 years.
kimberly B | Overall ExperienceI had no problem with the rental and pickup of a trailer. Under load, the trailer pulled to the right/passenger side. Upon return, I attempted to share this with the staff. The young person behind the counter was not interested in hearing of a potential issue with the trailer I was returning. Another staff member was on a hand held radio (at max volume) yelling at a co-worker doing something with the propane station. In the future, I will ensure I rent from a different location.
DANIEL CI think the guy name is Walt or Walter front counter he went above and beyond to help me get storage and a truck ..thanks grateful and appreciative
Huejuanna W | First ImpressionsEverybody was great wonderful customer service definitely will recommend this location to family and friends
ARDELBERT HExcellent
JOSEPH SGm not nice
JALIYAH WThank you U-Haul
Brittany P | Overall ExperienceThis is my favorite location to rent from!
DAVID JI found the lady helping me to be unprofessional and lacked customer service. I eventually received help form the manager who was better but not amazing. I just got the feeling I was bothering them at work.
YVONNE BThere was already a little chocolate in the cupholder. I hope they don’t think that I did that but other than that, it was great very clean. Very nice.
HEATHER BThis is the worst business that I have ever done with U-Haul. Their customer service in the store was horrible. The contract was never explained and I was charged for days that I shouldn’t have been charged for. When I called in, I talked to somebody at the customer service 800 number and was told I wouldn’t be charged for any extra days but when I got my bank statement, I had three extra charges on my bank account. This is poor Kapoor poor customer service never use U-Haul. I will never use U-Haul again.
MARY MAs always, A-1 service!
DAVID JNothing noted. Staff was polite and thorough.
VERA CI will be back again. I love this U-Haul place. This is the only one I come to. They are so friendly and kind. I love the people spirit in their energy.
TANYA H | First ImpressionsThe people who served me are very nice and the guy for the return is very good too
KENY DKeep up the good work.
Jerry DI find nothing lacking at this location!
DAVID JDropping off was kind of odd. Nobody went through the mileage or gas with me. Never received an email confirmation of them receiving the truck and with final numbers/figures. When I've rented before I received email confirmation that equipment was returned. And now I have an extra $10ish charge on my card, but I did fill/replace my gas to 7/8 full, so curious abt that.
KATHERINE CWe did not receive the dolly we needed and the brake lights on the truck were out.
HAYDEN MGood professional service & staff.
LARRY SFor being a converted space it is nice. The facility is clean well lite and easy to access. The staff is friendly and very helpful as well.
JEREMY B | First ImpressionsNice and friendly atmosphere
BILLIE BThis location will charge you for gas by the mileage. No one informed me that there was going to be an additional charge for gas usage. I rec'd the truck on a quarter of gas. I replaced the gas back to the quarter gas mark and upon completion of the drop-off, I was charged an additional $28 for the mileage. I reached out and still has not heard from anyone, I rented and returned on Friday 03-07-2024.
Tyra BEverything was great
Nancy H | First ImpressionsIt was very dirty
Deanna PRude staff not pleasant or helpful at all !
ebonie j | First ImpressionsPerson checking in barely spoke English. Had an 8:00 am pickup time and didn’t get vehicle until after 9:00 . Staff was highly unmotivated. I asked her if we should do a vehicle inspection and she said. “ we don’t do dat”…
MICHAEL JThank for the service.
WILZER AMore staffing to accommodate the flow
JOHNETTE GIt’s sad the young people talk to you like you stupid I think she was a manager African American young lady rude don’t list my truck was dirty Rashay leavell should be re trained for her roll a U-Haul she was very nasty to customers that could speak a little English I would never recommend no one to the store I was charged for gas I left in half tank return on half tank I was over charged never again i will have a lot of things to say bad about this company
Charita WNo inspection of either purchase (the truck screamed as gas applied).. lots of push back from the manager about why I did not see a link that was not sent to me very unhelpful manager .. I asked a previous customer can they help me and they were kind to provide support - The manager said "I will just refund your payment" after I had a truck full of furniture and a car that needed to be towed. That was the start of the trauma I endured on my move to another state using this service ... never again.
FREDERICK DBest practices is not to assume the customer is familiar with U-Haul. The return after hours provess was confusing. It would have been nice if it was explained more in depth. Overall I would recommend this location because it’s convenient & staff was pleasant
ROBERTA CAgree
JOAGUEL PJust keep it 💯 👌
TERESA PThe mice and mold ate my furniture up
Everist B | Overall ExperienceVery helpful staff. Thank you.
DAVID LThe uhaul that I rented was raggedy as ever. It seemed like the transmission would give out at any moment. Some type of metal plate in the back came loose making it difficult to put things inside and scared to fall though. The associate that I dealt with was really nice though.
ASHLEY BWas over charged I return the truck early after business hours the next morning I was changed an additional $30 for a mileage and I only drove 37 miles I had already paid for 20 miles this happens a lot when I use this location
GINA WDiscount prices
AYYUB MN/A
Joyce BGood services
LISSA DEverything went perfect as far as my personal experience
SHAWNTA H | First ImpressionsNothin all good.
mauricea wOther renters are living in units and cause mice and roach infestations.
louis w | Overall ExperiencePendleton Pike location would be great if they answered the phone. I called 8 times one day and never got an answer
AMON K | Overall ExperienceYou have roaches in your storage areas, you may wang to check that out for further notice please and thank you
EVELYN S | First ImpressionsYoung lady at the desk was kind of rude talking about another customer I can't tell stuff is at storage being irritated then we have to wait because the rocks will not open and I have ordered a truck so my time is rushing.
DOROTHY B | Overall ExperienceStaff made me feel at home. No time waist.
LALAID L | First ImpressionsEasy
AMON K | Online Move InManager is not willing to work with you about your storage
Victor T | Overall ExperienceThere was supposed to be a free lock with online move in which was not in the unit good thing I had my own
Jessica D | Online Move InI began truck rentals and then included room storage. I was well informed by staff and currently have no issues / concerns to report.
CARLE C | Overall ExperienceRashad and Team nice, clean and very caring. They helped me when I was turned around as it is a large storage facility. The bathroom was immaculate. I've had two well a total of 4 units there. I am happy.
Desmon D | Overall ExperienceThanks, and I appreciate all that you do.
JAMEs K | First ImpressionsYes what would be great is to get some kind of refund. I rented the truck on Friday and returned it Saturday. I need from Georgia to Indiana. I turned the equipment in less than 24 hours. You should have an early turn in with perks.
Rebecca P | First ImpressionsDropped off at 745 am. Staff was rude .when I picked it up young man act like he didn't know what he was doing.
DEBRA B | First ImpressionsMy unit had a weird chemical spill in it that I did not notice before. Perhaps it had spilled from the next unit. Other than that, it was good to use
IRENE W | Overall ExperienceThere was one situation where I was charged a late fee, and after discussing the situation, I was told I would be credited back that late, but never was.
Daniel D | Overall ExperienceNice friendly helpful staff
Terri B | Overall ExperienceIt was busy when I arrived at 10 am but the staff was thorough and very helpful and patient.
ADONIS B | First ImpressionsSaw roaches on the ground . No one ever answered the phone or were available to assist . Staff was unprofessional rude and always too in a hurry to help . I ended my storage after one month and moved to a different facility .
KIANA G | Overall ExperienceThanks
harold w | First ImpressionsStaff was very friendly.
Johnnie P | Overall ExperienceEvery staff member I had the pleasure of meeting were always courteous and the facility was always clean.
bobbie c | Overall ExperienceWill use again
Annie L | Overall ExperienceI was charge with door damage that I did not do I have a witness there when man cut lock off an that when it got damage 😐 yes at one time I did try cut lock but when I realized it would not fix I did keep trying an I am a honest person if I would messed up the lock I would let them know if I messed up why would I wait until Monday for a lock Smith to come an cut lock off am very disappointed I would got my stuff then am sorry it got damage but it was not me.
Carrie C | Overall ExperienceKeep up the good job.
BRENDA M | Overall ExperienceLove it so far. Only minor issue was we put the key in the 24/7 drop box and a worker called saying they couldn’t find it. When we went in, another employee went out and found it in the box. So thankfully they looked harder than the first person.
Misty B | First ImpressionsDidn’t like how it went from 24hr access to limited access but everything else was great I just don’t need it anymore
Bradly W | Overall ExperienceYour staff is awesome . I appreciate the welcoming feeling when handeling business. You guys are very hospitable and pliable
LeAndria L | Overall ExperienceStaff easy along with appreciate it as a customer for 2 years I'll be back
Anthony B | Overall ExperienceWell kelp nice and I had no problem
kieth b | Overall ExperienceI was impressed with how clean and warm it was and big space.
timothy k | First ImpressionsAll of my information in your system is incorrect found that out when I tried to pay my storage bill
TIFFANY G | First ImpressionsI paid for a 10x10 got to the unit that was suppose to be mines someone stuff was in it. Mind you I have paid them and I have a truck full of my belongings. Charges me for a 10x10 ended up giving me a much smaller storage down the street on Pendleton pike and still did not refund me the difference of what they charged and what I got. Also called today 8 times no answer, called another location they picked up on the 2nd ring. I the professionalism is far below average. I was beyond disappointed. Also I paid for a dolly that was not in the back of the truck and it stated it had 1/4 of a tank the 50 miles to empty light was on when I got in it. It was just a mess.
Pandora T | First ImpressionsVery good customer service
daphne w | First ImpressionsThey were very friendly and professional.
Dominic A | First ImpressionsWait time can be better
brendatta f | First ImpressionsAll was well
HELEN S | First ImpressionsUnfortunately the storage facility was dirty and contained roaches due to renters being unclean and/or storing food items in their units against policy regulations.
trina k | Overall ExperienceSucks
Natasha L | Overall ExperienceRenters didn't care and left garbage all over the place making the facility appear trashy.
Cheryl K | Overall ExperienceThank you all so much.But one thing,what happen to the light inside the storage. Was it one before or not.if not any light inside.You all should think about it,putting lights in each outdoors Storage. But thank you all so much.
eugena b | Overall ExperienceYou guys and staff are the best!
LARRY S | First ImpressionsThanks for keeping my things safe
JAQUES R | Overall ExperienceGood
JERARD W | First ImpressionsJust wish you could access your unit more
Debra R | First ImpressionsVery costly, access hours is not convenient.
Kawana J | Overall ExperienceSuper convenient and a good value!
Chris B | Overall ExperienceFantastic
LINSNOR B | First ImpressionsThe facility is secure and has great access hours which is the only reason I don’t give it a 1 star. But I found a dead mouse in storage and some of my bags had holes in them. And on top of that the people they have at the front desk have horrible customer service, they take forever to complete transactions and have a horrible attitude most of the time. They act as if we were asking them for a favor which in reality I’m also just wanting to turn in keys or close my storage unit as fast and simple as possible. I would understand if they took forever with just one customer but no they take forever with everyone and while they’re completing the transaction they’re eating or talking and laughing among the other employees and to me that’s just not professional. I’ve rented truck and units from that place before multiple times but it just gets worse!
KARINA Z | Overall ExperienceThe onsite storage unit was fine if not a bit expensive. The only real trouble was when I or an employee had to use any of U-Haul's support, website, or applications. They never worked correctly for anyone in the store. Staff was always helpful and where able to work around the multiple problems, but considering it's a company issue and not a store issue I'll be avoiding U-Haul in the future.
cameron m | Overall ExperienceI am very upset because when I put in my order they said I was going to get one month free storage then come to find out that that was false advertisement that I have to pay for storage this month and next month other than that you know it was okay I told the lady then I would not have enough money to get paid for the storage and pay for the truck she was very rude and said well if you don't want it we can always send it to somebody give it to somebody else and I told her that wasn't the point is that you know I had no other choice but to get the storage because I had no other place to put those little few things that I had but it's just the point that y'all say that y'all going to give a person on what month free and then when a person get there it's a whole new different l no one has even called me to apologize or let me know what's going on so that means to let me know that y'all don't care about your customers like y'all say like I said false advertisement say a person going to get a month free and then don't get a month free that's it in a nutshell
Janett B | First ImpressionsI found additional charges on my debit card that were not what was reported when I turned my truck in. There was also two trucks found on my account. I only rented 1 ten foot truck that went a total if 28 mikes. I representative at your 800 go uhaul assisted me in reconciling this matter.
Donzeila J | Overall ExperienceNeeds to work on communication and being consistent.
will g | Overall ExperienceAfter I paid over $3,000 over the course of 3 years I was extremely disappointed in my entire experience with UHaul.
Kim C | Overall ExperienceTried to contact several times with no prevail, tried to workout payment arrangements to retrieve the last of my things with no response, things were auctioned off at a ridiculous price and had the nerve to still charge me even more for storage lease , never again
harry f | Overall ExperienceMs. Denise went over and above what i expected, very attentive and smiled constantly
Dawn H | First ImpressionsCustomer service is excellent
CHAVONA T | Overall ExperienceThe staff at this facility are always friendly
Tina T | First ImpressionsWas a great staff 5mnth ago new staff rude employees not professional enough.
Lorrie T | First ImpressionsVery nice building.
Shelia B | Overall ExperienceThe staff is polite but inconsiderate . I paid my settlement as agreed but then had to wait for over an hour to gain access . There was staff that had to inform me repeatedly that the manager was on the way. When the manager arrived she had a visible attitude and did not say a word to me, or even attempt to apologize. Then walk off. Like we were the problem or inconvenience and hadn’t been waiting for an hour or forced to be late to work. I’m coo on Uhaul.
CARRALYN O | Overall ExperienceCustomer Service representative was not friendly or helpful at all. And the restroom was terrible smelling of urine ans old garbage it was unclean, no tissue, overflowing trash from the can onto the floor and the toilet was so nasty and dirty inside the bowl I didn't even use it at all. I left and went across the street to White Catsle and used their restroom.
Sondra G | First ImpressionsThank you
Latasha W | Overall ExperienceYour example model of the units is misleading
Chris M | Overall Experience💜👍🏻
Christina F | First ImpressionsIf I had to do it again, I would choose you guys again!
Aaron B | Overall ExperienceTwo price hikes within 6 months caused my to look for another storage location. I found one cheaper and closer to home. I had no problems with U-Haul until you decided to increase the price a 2nd time in a short amount of time. If you hadn't increased the price the 2nd time, I'd probably be there even though there is a place closer to me and cheaper.
Pamela L | Overall ExperienceEs muy buen servicio
WILSON M | First ImpressionsN
WILLIAM O | First ImpressionsAlways clean and plenty of carts. I didn't worry about my stuff bc it was secure. Thank you for your help!
Adrienne D | Overall ExperienceMy only problem is I was there too long spent too much money (no fault of Uhaul) but I was wonderfully blessed to have a Uhaul employee help me move out in a timely manner and very professionally . Thank you Uhaul for being there when I needed to storage for my furniture.
Sandra C | Overall ExperienceI was going through a rough time and couldn’t afford my storage and they helped me out God bless you
JUANITA H | Overall ExperienceGood vibes
Celestine M | First ImpressionsI have been storing my stuff at this U-Haul storage location for about 3 years. I recently opened another one to put more in storage and I have been charged days to use a truck that I should have only had for about 27 hours. I am not happy about the charges and having to pay all this money for an issue that the location did not fix until I called and another work fixed it. I paid for 24 hr access and couldn’t get into my storage unit and they also had a whole lock on my unit so I couldn’t get in. For 2 night in a row
reba B | First ImpressionsThe office people couldn’t have been any nicer. U-Haul & it’s “Family” made my experience a Positive One. Thank you for treating me as kindly as you did.!!!
PHILL S | Overall ExperienceTo a point some of the staff was friendly others were not.
Dawn M | Overall ExperienceThanks for your service
may h | Overall ExperienceThanks again
Brenda W | Overall ExperienceTricky Alarm System have to Read the screen careful
Joseph G | First ImpressionsThe employers / employees was very helpful kind and professional
stanley b | Overall ExperienceMy unit 2120 had water coming in my unit. My two couches was damaged from mold in my unit. Because I took a bye out then my insurance claim wasn’t good but I had insurance for two years. That’s no reason my stuff should be damaged because of the vents and water leaks in the ceiling. The way the manager felt nothing she could do or insurance ppl couldn’t take the claim. When I seen what happen I showed the office manager how my couches was damage. Regardless what happen I should not get the run around about this claim.
Vetta K | Overall ExperienceThey go above and beyond to service their customers
Nikkole b | Overall ExperienceVery good service
darlene B | First ImpressionsI have video of the trash all over the place also the smell got into all my belongings and clothes also I have videos of the 🪳 roaches and if my home gets roaches the company will be responsible that is the nastiest uhaul I have ever seen I have used uhaul for years and I will say I will not ever return to any I got a one way and turned the truck in in Cincinnati and that place was clean they was friendly and professional. This uhaul on 38th and Pendleton pike is a disgrace to uhaul uhaul is a family house hold brand they do not care about there job nor company
Rachelle J | Overall ExperienceKudos to Ms Dennis on Pendleton , Indianapolis IN Always kind and Courteous. Looked forward to speaking to her each month when paying for five units almost 2 years. Moved from MS to IN. She’s definitely a keeper. As busy as this location is she remained cool and calm at all times. U-Haul, I would recommend a substantial amount raise for your employee for you wouldn’t want to lose her. For future reference I would like to ask U-Haul for a discount on any one unit in case all items do not fit since I have downsized. Thanks U- Haul for a smooth move. Thanking you in advance
judy m | Overall ExperienceI would recommend
charles g | Overall ExperienceThe young man explained and went over details I needed
Keia C | First ImpressionsThank you for being patient with me.
raveen o | Overall ExperienceVery good
Sabrina M | Overall ExperienceI'm the mother of Orietta D. I also have storage space at the same location, I never received this rating, they had my phone number for my daughter.
Orietta D | Overall ExperienceSeveral issues! I rarely complain about anything. So, here’s how it went…. My pickup was 10am Sunday, Sept. 18th at the Castleton 86th St. location. A lady with glasses was rude to me. There were two people in front of me at the desk. This lady asked the couple something, but I didn’t hear what she said. As I was standing there, I let her know that I had done my online pre-registration. She looked at me and said, “Well, come over here then. I asked you just a few minutes ago, but you were just standing there looking down messing with your leg.” I had no idea she was even talking to me a few minutes prior. I thought she was talking to the customers in front of me. Also, she continued to be rude, Constant smirking, and short tempered. She was asking questions about my drop off location, and seemed confused because I let her know I did everything online already. She continued to treat me like I was an idiot. When she gave me the key to the truck, I asked her to walk out with me because I didn’t know which one to look for. Mind you…I never rented from Uhaul before. I had no idea about the truck numbers being on the bottom. She gave me zero instructions, no suggestions, and didn’t inform me about there being no moving pads available on the truck. I didn’t know I had to purchase them. She also failed to tell me there were 2 Uhaul storages within a couple miles of each other, so I went to the wrong one. Helping a new customer appeared to be an inconvenience to her. When I finally arrived, the staff was friendly at the Lawrence location in Indianapolis, but….apparently, all of my information was lost, or “did not transfer to that location” so I had to give them my information all over again…..and the storage unit was a lot smaller than I needed, but I was too exhausted to go back and attempt to change units. I had to let go of a few pieces of nice furniture because they did not fit. Trust me, I packed the unit! I told the person on the phone I needed a unit for a 1 bedroom apartment. Keep in mind, I never did this before, but that’s what he offered me. Nothing bigger. I don’t like someone treating me with disrespect, like I’m an idiot, and not offering me any suggestions, or help. I was left to simply “figure it out”. Lastly, I was charged wrong. I was over charged $77, and it should’ve been a free first month. I am pretty good about figuring out situations, but this experience was absolutely horrible!!!
Cristina G | First ImpressionsAfter seeing the facility I left without moving in. There building wasn’t secure there are no cameras and the doors don’t lock. No keypad entry, no carts for moving items. It definitely was a subpar facility for the mo they rate. It was an inconvenience and I had to rent my moving truck an additional day to secure somewhere for my belongings
James F | Overall ExperienceI didn’t like that the rate went up in the middle of the year , that kind of made it bad. Over all it it was a good experience
Kenyatta T | Overall ExperienceWish available time went to 10 or 11 pm. Since we work 9pm was not late enough otherwise everything was great.
Annetta B | Overall ExperienceThanks 😊
teresa g | Overall ExperienceEveryone I've come in contact with at this location has been very professional and courteous. If there wasn't a price increase, I would have kept my storage at this location.
tonya H | Overall ExperienceI was paying full price for a storage unit that has a big pole in the middle restricting me from utilizing my entire space
Charnae L | Overall ExperienceAll I have to say is I'm satisfied
Angline F | First ImpressionsOver charged fees for every little thing during a pandemic
Donna S | Overall ExperienceI don't think you should have to pay for 24hr access, but other then that it's cool.
TOSSHA J | First ImpressionsFriendly
Ronda G | First Impressionspleased with experience
LINDA P | Overall ExperienceNo comment everything was all good Thanks
Kimberly W | Overall ExperienceThe manager there is very rude they don’t Acknowledge you when you walk in I would never rent from that locationI had items Stolen out of the garage I reported it she never got back with me I will never never rent from this location again
beatrice b | Overall ExperienceThank you.
THOMAS J | Overall ExperienceThe automatic drive in doors have issues and going after hours when the doors are locked you might be there 30 mins trying to get one of the automatic doors to open. Alarm be randomly going off when in storage unit.
GREG W | Overall ExperienceI love it better at Uhaul When Owen and Molly were managing the storage facility! My only complaint is that after being with Uhaul for 8 years and faithfully paying my storage bill even when I got behind from loss of work...I still kept up paying for my unit! But having to pay to have lock that wasn't mine removed really was a major issue! My keys were stolen from my car so I was prepared to pay to have my lock removed...but to get to my unit and see that a combination lock had been placed on my unit...tells me that this was done by Uhaul and there should have been the combination code to open the lock? So I feel that I should be refunded back the $50.00 seeing that I was made to pay upfront in order to even get the maintenance guy to come remove the lock! That's the only grievance that I have from being with Uhaul 8 years!
ROBERT B | Overall ExperienceNever have an issue when I go in. I do most online so it doesn’t hold up staff.
Chasity G | First ImpressionsThe customer service was outstanding very friendly.
TAMMERA C | First ImpressionsMy living room Lamps were both missing as they wer in similar long boxes and not within as my items was removed afterwards into my bought condo…
DARRELL W | Overall ExperienceShould have prorated the month they rent that's all I'm saying
bryant g | First ImpressionsIn life you take the good with the bad and keep going
DARRYL W | First ImpressionsDue to the location, which is convenient but dangerous area, I would suggest putting more lighting in the parking lot. I definitely won’t be going over there after dark again. It was a tad bit scary. Staff were courteous and helpful.
Jessica D | First ImpressionsI appreciate the safe, and extermination, of the unit I occupied for over a year. Thank you Uhaul, and I will recommend you to family and friends.
Toccara D | Overall Experiencemy experience with this facility was VERY pleasant and I would certainly use them again for my long term storage needs.
Myrine C | Overall ExperienceThe ladies were rude most of the time everytime i when to storage i found it was a second lock it even after i pay then i would have to agreement with staff just to get off when it should have been taken off the day i pay not when i show up like two weeks later. Managers never call you back.
DAWN M | Overall Experiencerental pay hike in less than 2 months in, really!!!!
SHIRLEY T | Overall ExperienceNobody can answer questions at the call center which is very disappointing 😒
CARRIE D | Overall ExperienceCustomer service is really important!!!! The non-chalant, short, oh well, glad it’s not me, without a smile (what I perceived from body language) manager that represents U-Haul is mind blowing. There may have been many people that abused Covid as an excuse; however, that was not the case for my family and I. We really experienced “life happenings” and when we were impacted by Covid, because of what U-Haul did in 2020 we weren’t eligible. I was very disappointed that I had to move an entire 10*10 unit out because I couldn’t pay $125 at a later date. The manger had the ability to accept my $580 and chose not to after I had been calling leaving messages for two weeks.
Nikkita M | Overall ExperienceSiempre nos trataron bien y tuvimos nuestras pertenencias seguras excepto en el último mes que por un error humano, rompieron nuestro candado y abrieron nuestra unidad por parte del mantenimiento. Se disculparon con nosotros y nos repusieron el candado. Afortunadamente no nos faltaba nada.
Lidia M | Overall ExperienceThank you for your storage space. I use this facility every time I move. Great team and job everyone!
LAKETRA S | Overall ExperienceI loved U haul , they were VERY PROFESSIONAL,
crystal c | Overall ExperienceMy things where stolen out that unit, and te staff which is the manger act like she had no care in the world, so why was I paying insurance, Very disappointed , Ism going t get something done about this,it's really said , it had to be so e1 I knew and stole one of my storage keys cause 1 was missing its sad when you don't no who real or fake
TYCIE C | Overall Experiencewhat i meant was it's easy for anyone to go inside the building. cameras r there, yes but too easy, other storage places usually have a gated keycode.
Shandella S | Overall ExperienceU should prorate your fees. I used 6 days out of 30 and had to pay full amount ☹️
sylvia b | Overall ExperienceThe reason I gave a average rating is because the guy taking my payment was using his phone and I had to wait till he finished. I don't believe he was handling U-Haul business. Thank You
ROXANN M | First ImpressionsNo comment
Deidra C | First ImpressionsGreat and convenient storage facility in the United states.
marian c | Overall ExperienceParking lot needs replaced, but good facility inside!
Alex B | First ImpressionsThanks yall
stanya h | Overall ExperienceI was very satisfied.
Louise H | Overall ExperienceThe manager went above and beyond for me and I greatly appreciate her for that
Dwight H | Overall ExperienceThe lady was nice but the men were rude
stanya h | First ImpressionsIt been numerous times no one will be at the desks and it's minimum 10 mins before anyone even comes to the desk. There's no signs stating that they will return. Anyone could have went in took what they wanted and no one would have even noticed because no one is at the desk
Shanel O | Overall ExperienceHi I didn't have any problems using my storage at uhual.. I had a wonderful experience thanks so much
Ebony C | Overall ExperienceHad my things there for about 6month. Never had a problem! If I need to store my things again I will definitely come back! Thanks U-Haul for an amazing experience!
Monica R | Overall ExperienceJust very busy & long wait. Completed everything on line but were asked same questions that I already provided.
Gwen S | First ImpressionsYour internet registration did not give actual information once we got to the storage site. The location we picked did not have that available, the clerk found my phone number but not reservation info and the price was $10 higher than internet. You need to fix your internet but the staff at the storage was very helpful and professional. They were excellent the internet receives the below average mark.
Annetta B | First ImpressionsShould keep all card readers working
TOMMY C | Overall ExperienceGood place to store your belongings.
Darren S | Overall ExperienceVery convenient and had carts and dollies to make it more easy to move my stuff from my truck or trailer to the storage unit. Very. Very pleased with everything.
Shukree N | Overall ExperienceYou guys just took to long processing my bill I was over drawn 17.91
WHITNEY Y | Overall ExperienceThank you
EDWARD B | First ImpressionsMy overall experience was good but yah got mice real bad they Ate paperwork ruin hundreds in kitchen stuff.they had a big box in there but it wasn't. Catching nothing
John D | Overall ExperienceI really appreciate the professionalism of all the staff. They made me feel welcomed and assisted me with each of my concerns. Friendly, polite, and Professional!! I definitely will use your service again and recomend your company to allmy friends and family!
VERA G | First ImpressionsAwesome Staff very helpful and friendly
ester b | Overall ExperienceProfessional and courteous staff.
Deborah M | First ImpressionsI had to moved my stuff by a time and I didn't get out of there till 12:20.. I got there at 10:30
Ebony C | First ImpressionsDoors did not operate correctly and even though I was up to date on my payment there was a lock on my unit.
Douglas R | Overall ExperienceI love u-haul the staff is always friendly and very helpful
WHITNEY Y | First ImpressionsI have use two Uhaul location each experience has provided excellent cleanliness and outstanding customer service. Upon having two mishap each issue was handled and resolved quickly, fair and professional. I like would like to thank the General Manager Wayne Truax for his help with the process.
Shonta J | Overall ExperienceI requested Help finding my unit the first day no 1 ever came. I also overheard a worker being a little rude to a elderly lady.
shanena p | Overall Experiencefor the last few months I have had problems with my account, last month, i thought it was resolved. Went in paid my bill only to find one of my units had a lock on it. Is there a problem with your system that it is difficult to use? Don't understand why is is such a problem. I like yhe unit and didn't want to move but this is really getting to be a problem when I need to get in my unit I should not have to go the the office and wait for 30 mIn the an hour to have this resolved again Please fix this this, thanks
Reba s | First ImpressionsI paid for a unit and not even a month later was trying to move in my belongings but was told I didn't have that storage room, it's been marked vacant & they basically had to issue me another storage. I had to pay insurance fee again and was told I will be reimbursed once corporate receives urgent message. Hopefully things are handled more responsibly in the future.
Tashe D | First ImpressionsU-Haul absolutely sucks.
Joseph W | Overall ExperienceThanks for all your support&&patience!
Gabrielle B | Overall ExperienceGreat group of people to work with. Owen and Molly (managers) and their team are always eager to help and go out of their way to make certain the storage experience is excellent.
CHRIS A | Overall ExperienceI did not want to give it up but right now I don't have the money to keep it open Later if my financial change You will be seeing me Thanks u Henry Rogers 3175159790
HENRY R | Overall ExperienceIt was a good experience. Prices not bad. Convenient location. They worked with me when I was late. They also settled on a fair price when I got far behind. I would use the site again for storage and
jeanna p | Overall ExperienceNo comments
carmella a | Overall ExperienceI drove 120 miles to help my daughter, and the experience I had makes me want to NEVER use UHAUL again. call me so I can explain 5742981697 I have too much to say and not enough space in this box
janet n | First ImpressionsThe representative that assisted me with very friendly. Her coworker Lauren Hatfield is extremely rude and has horrible customer service. She talks about customers loudly in front of other customers.
DeJa D | First ImpressionsI was very pleased with my storage! The employees were very nice! Supervisors were extremely helpful. Thank you Molly!!!
Kendra S | Overall ExperienceI moved out 5 days after making my payment and waa still charged for the full month. I asked about it and was told that the company did not prorate.
Kona S | Overall ExperienceEverything was good
Stacie P | Overall ExperienceMolly’s Awesome UHaul Pendletonpike Indianapolis 46226 : ) !
Crystal H | First ImpressionsI liked this facility and would use it again.
Willis B | Overall ExperienceThanks
Laquitte L | Overall ExperienceExcellent customer service. Owen and Molly. Thank you so much.
dollie w | Overall ExperienceExcellent customer service. Owen and Molly. Thank you so much
dollie w | Overall ExperienceLaurel was very nice and professional and patient thank you very much
TAMMY M | Overall ExperienceThe service was awesome
Irene G | First ImpressionsI used the app to order and pick up my truck. It would not let me change the starting mileage but it did let me submit a photo of the mileage. The mileage was off by approximately 500 miles.
Phillip J | Overall ExperienceThere were roaches in my boxes when I moved into my new apartment. My mover indicted that your facility had several there. I am very disappointed and now have to hire an exterminator to handle it.
Pamela P | Overall ExperienceAppreciated
Tina T | Overall ExperienceWill rent again
KIM P | Overall ExperienceI experienced a problem with the alarm system. upon opening my storage door the alarm sounded. I told the attendant and he said there was nothing he could do. I paid for 24 hour access but failed to
thomas c | First ImpressionsI rented a room from there and I had excellent customer service
Sherry B | First ImpressionsThe alarm system was kinda lame. Everybody just expects you to have the alarm go off and wait for it to turn off. What’s the point? If criminals can do the same and just wait for it to turn off.
Charles S | Overall ExperienceU-haul agent found me a more economical arrangement for my storage needs.
Willis B | First ImpressionsLauren was a wonderful person that i dealt with ... She was efficient and handle my move with ease!! She helped me choose what I needed and it worked out great! Loved her and the experience! Thanks!
Amanda L | First ImpressionsSent me to different locations without telling me the problem
antoinette w | First ImpressionsThe worst customer service I have ever experienced in the entirety of my life, regardless of the industry. Will never use Uhaul again ever.
Jordan C | Overall ExperienceNo comment
Lacretia W | First ImpressionsThe rep had no personality and acted like he didnt like his job or want to be there like we were bothering him
Courtney A | First ImpressionsOwen was Great!
Kelly B | First ImpressionsVery helpful!!
Christina H | Overall ExperienceMoved in May 11th 2019, the move was particularly smooth having the ability to drive in and out of the rain, and access my unit was invaluable. I really like this facility and the way it is laid out.
BERTHA S | First ImpressionsThey weren’t like other uhaul places I’ve been I wanted to keep uhaul for a later time and they just picked me a time which was not what I asked for that’s my only concern other than that it was fine
Shartrese G | Overall ExperienceVery under staffed. Busy office. 24 hr operation would really work. Grateful to have the free storage option.
Yonna L | Overall ExperienceGreat Customer Service’!!
TONYA W | First ImpressionsI was given a different quote than what they charged my card for the storage, they also charged my card a deposit that was originally supposed to be waved.. I never gave permission for the to take tht
Jamila J | First Impressionsgood staff
Mebrahtom G | Overall ExperienceEverything went very well. Molly & Owen-Mgr was truly an asset to your Company! UNTIL speaking to a very disrespectful, unproffessional young lady the morning after my rental truck was returned.
Vanessa s | Overall ExperienceWell maintaned
Tom S | First Impressionsthank you for your great customer service! If I need a storage again I will certainly use your services.
thomas c | Overall ExperienceWould be nice if there were longer access hours on Sundays. Also, this store is a very busy place, they need more staff. There needs to be some sort of signal system when people are near the desks.
Christi U | Overall ExperienceEverything was great. The only concern is that I moved my items out of storage on the 8th of the month, there were was no prorated rate. I had to pay for the entire month whereas other facilities do.
Janelle R | Overall Experiencewhile walking through the indoor storage, the entire floor was wet and no caution signs were posted. The employee that was guiding me slipped and fell and I slipped but was able to maintain balance
pamela r | First ImpressionsIt was all good.
Jim C | First ImpressionsGreat facility and service. My only complaint was that since my truck & trailer combo were too long to fit entirely in the unloading bay the garage door continually closed against my truck windshield
RICHARD G | First ImpressionsI love the manager n I think her name is molly she the taller heavier set lady I’ve worked with them at there old location n this one
Candis G | Overall ExperienceThank you
JABE L | Overall Experience