Customer did not leave a comment.Terri D.
Customer Reviews for U-Haul Moving & Storage of Lemay
Saint Louis, MO 63125
Services at this Location:
- Mon–Thur7 am–7 pm
- Friday7 am–8 pm
- Saturday7 am–7 pm
- Sunday9 am–5 pm
Special Operating Hours
- 12/24/2022: 7:00 am - 4:00 pm
- 12/25/2022: Closed
- Free towing inspection
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman were very helpful.Chris S.
Customer did not leave a comment.David M. | First Impressions
Employee was very kind and knowledgeable, instructed me every step of the way and made sure I knew what to expect!Kayla P.
We are happy that U-HAUL moved to South County, St. Louis, Mo. 63129 The contractors always didn't help in pricing and other areas. Thank your workers , all of them and give them a Christmas ham or turkey!!! Kenny Kaut 314 714-9072 2701 Yaeger Road 63125KENNY K. | Overall Experience
Had my 2015 Jeep Cherokee there for a hitch and wiring harness installation. 2 months later my blinkers stopped working. Took it to the store, and Justin (store manager) installed a new wiring harness for free. Works like a charm again. Great customer service and standing behind their warranty. Highly impressed with the store and staff.Robert T.
Customer did not leave a comment.JOHN B.
Great customer service by the staffKerry B.
Customer did not leave a comment.Tony N. | Overall Experience
Everything about this experience was just perfect and excellent.David J.
Service was great but never received a receipt for my rental after everything was dropped off. I go into my uhaul account and there is no record that my rental ever happened.Jeffrey L.
Customer did not leave a comment.Ledjon L.
Service rep was great. She was knowledgeable and very pleasant to work with.STEPHEN B.
Customer did not leave a comment.George G.
Customer did not leave a comment.Sean F.
Customer did not leave a comment.Craig M.
"As for as, my experience", you don't need to change anything. I had a very good one!Steven H.
Customer did not leave a comment.Nedret R.
Customer did not leave a comment.Gaynell R.
After dropping off the van, I was told my receipt would be emailed within 30 minutes. Its been almost 14 hours, I still DO NOT have said receipt.Russell B.
Didn't even know this location existed until speaking with a representative. The location was convenient and employees were very helpful & friendly. Will definitely recommend or use this location for future rentals if needed.Susan C.
Make more location would be nice.JoAnn B.
The truck leaked something awful. Many of my things were soaked when I got to storage. I don,t hold my pick up location responsible since they may not have known about the leakPattie H.
We cannot say enough wonderful things about our overall experience with this location. "Janece" (not spelled correctly) was friendly and helpful every time we went in for more advice. In fact, each employee with whom we came in contact was kind and helpful.ARLENE L.
The staff was approachable and friendly!Robert S.
Everything was great. Very helpful & friendly staffphil J.
Customer did not leave a comment.CLARENCE W.
Very good helpMike F. | Overall Experience
Customer did not leave a comment.Lois B. | First Impressions
Customer did not leave a comment.milic M.
Customer did not leave a comment.SHAHIM S.
Customer did not leave a comment.Daniel B.
Customer did not leave a comment.Lois B.
Customer did not leave a comment.Mark J.
ThanksRICHARD B. | First Impressions
Everything was great.Donghwi B.
Customer did not leave a comment.amber Y.
Customer did not leave a comment.Brian W.
Customer did not leave a comment.Terry H.
Customer did not leave a comment.Amber Y.
Customer did not leave a comment.Taylor D.
The trailer had newer tires and worked well but had existing damage having been repaired with silicon and leaked in the rain. If you are looking for advice try to make sure the box trailers do not leak in the rain.BILL L.
Such a nice facility and decently priced. We were literally being gouged by Public Storage and so glad to moved to uhaul Storage !Peggy O. | First Impressions
Ganiece was kind and knowledgeable and addressed all my concerns that I could not get solved online. She gave us confidence that everything was as it should be.Phil I.
Customer did not leave a comment.lewis B.
Customer did not leave a comment.Laura S.
Customer did not leave a comment.kathy F.
Customer did not leave a comment.Joseph D.
Renting this truck online was not a good experience, I originally reserved it for 2 days local rental. Upon verifying this with my local Uhaul rental facility I was told that it had been switched to a one way rental so I had to call and get that straightened out(this is the second time this has happened). In regards to the rental truck itself, it should have not bee rented out period. The ABS light was on in the truck and there were bad noises and feeling in the steering while driving. The transmission also clunked badly when putting into gear. I did not feel safe in this truck but was on a tight time schedule so had no choice but to proceed, luckily I made it. The facility itself was nice and clean, the staff was very friendly and helpful but equipment needs attention.Perry S.
Both the employees were very helpful, polite, and easy to talk to.Nick T.
Customer did not leave a comment.Giavanna G. | Overall Experience
Customer did not leave a comment.ROSEMARIE H.
Customer did not leave a comment.tamara O.
I was Sent to this location by traffic control because the location I was suppose to pick up a truck at had no employee, they called in sick and we were not notified. Very frustrating! You have my information someone could have called instead of me tracking this information down. When traffic control moved me i was told I would not be charged more for the bigger truck but I was. The new location said they could not honor that as I had ordered a 17foot truck and since they did not carry that size truck they could not adjust the price. Now while everyone I spoke with or worked with was great and very nice, the whole morning was just a mess and very frustrating.Bryan S.
Customer did not leave a comment.Jessica P. | Online Move In
Customer did not leave a comment.Susan C. | Overall Experience
Customer did not leave a comment.Lois B. | First Impressions
Customer did not leave a comment.Baylee B. | Overall Experience
Customer did not leave a comment.Brittany B.
Check out was extremely quick, hookup even more so! I rented from other U-Haul store in the past. I always dreaded the experience! I will be back to this store!! Thank you!William G.
Customer did not leave a comment.Paul K.
Customer did not leave a comment.Anel I.
Customer did not leave a comment.Jose O. | Overall Experience
Return was so easy, guys were so helpful. I was even able to check out and have my storage unit closed at the same time without having to go back inside. Front desk ladies knew their stiff when I checked in. I was in and out in no time. 10 out of 10. I’ll be back and will recommend this location to others.Crystal L. | Overall Experience
Customer did not leave a comment.Jennifer S.
Quick and courteous service, easy drop off. Always reliable, thank you!Daniel H.
It took a while to get any assistance but once I did it was a great experienceAva V. | First Impressions
Customer did not leave a comment.Mark S.
Rented a hand dolly for a couple days. Everything went fine. Turned in a day early and everything went well.Michael H.
Customer did not leave a comment.Gregory G. | Overall Experience
Daneisha was awesome and very professionalMelanie M. | First Impressions
You charged me for fuel, even though I filled it more than it was when I picked it up. Fuck yourselves, I'll never use another uhaul.brian F.
Stored items at other facilities, this company stands above the rest.Mindy B. | Online Move In
Great customer service. Friendly and courteous staff.Christy S.
Customer did not leave a comment.Kenneth E. | First Impressions
The lady on Saturday morning was really good, she is a keeper. Informative and knowledgeable. Will rent again. She even come out and hooked me up and checked my lights. Thank you.Donald D.
Customer did not leave a comment.Tammy N.
Customer did not leave a comment.AJDIN H.
No wait, excellent customer service, work was completed ahead of acheduleJohn R.
Customer did not leave a comment.RITCHIE T.
Customer did not leave a comment.amy J.
Customer did not leave a comment.vicki m. | First Impressions
The woman at the counter seemed to be agitated that I came in. She argued with me about my truck reservation saying that I reserved a larger truck than I did even though I had had the email confirmation that showed I was right. I repeatedly asked her to show me an example of the larger size truck she wanted to sell me and she was NOT helpful. My destination had a small street, I needed to know what it looked like. She just kept telling me that the truck was going to be as big as the one with â€œthe sign in the windowâ€ but all the trucks had signs in the windows. ???? When I kept asking for clarification she got more agitated. She didn't even leave her chair to point or explain to me. Won't use this location again and will advise others to avoid it.Robert D.
Customer did not leave a comment.Earle H.
Customer did not leave a comment.Danielle C.
Customer did not leave a comment.Mark M.
Customer did not leave a comment.Chris B.
Customer did not leave a comment.Debra L.
No complaints or ideas for improvement.Christopher H.
You guys took $226 out of my account for what you stealing for money from customersrobert V.
Great facility and very helpful attaching the trailer to my SUV! Very efficient, friendly and professional!Angela C.
Customer did not leave a comment.Randy B.
Customer did not leave a comment.David S.
Customer did not leave a comment.Gavin B.
Customer did not leave a comment.noel B.
Staff was great!Debra S.
Customer did not leave a comment.Jonathon E.
Customer did not leave a comment.Anita C.
Rented a truck twice in the last week. Great service by Ganeice and Lloyd. 5 starsJames J.
Customer did not leave a comment.dionne w. | Overall Experience
Everything went very smoothly and we were very happy...keep doing a great job, thanks...Toby S.
Customer did not leave a comment.Audra H. | First Impressions
Customer did not leave a comment.Jeremy V.
Customer did not leave a comment.Joshua G.
Customer did not leave a comment.Mark M.
Lloyd helped me find my storage unit when he was already busy!Billie H.
Very easy to get through, huge parking spaces to pull in and unload stuff directly into an outside storage unit. Clean, the manager knew her stuff and got us situated right away. I didn't realize this was also a Uhaul rental place and will use them next time when we move stuff out of storage.Crystal L. | First Impressions
Customer did not leave a comment.Edward A.
Customer did not leave a comment.Linda O. | First Impressions
Jacob did an amazing job communicating with me on when he was dropping off the box, picking up the box, how he placed the box. Everything about him was fantastic.Sasha T.
Customer did not leave a comment.Gary N.
There was only one person working when I arrived and it was way too busy. The wait was long but he was doing the best he could. An additional employee working would have helped.Weston H.
Customer did not leave a comment.Barbara Y.
Very satisfied!CHARLES L. | First Impressions
It was a very easy processDonna C.
Customer did not leave a comment.Wesley S.
Customer did not leave a comment.DEBORAH M.
I waited 15 minutes past my appointment because the only employee was cleaning up a truck. Thought she could clean trucks later when no customers were standing there. When she finally rented me my equipment, she had the nerve to tell me it better be back on time. I was frustrated that she didn't want to rent it to me on time, but I better return it on time. Sounds like a one way relationshipAndrew H.
Great customer service! Thank youRita L.
Customer did not leave a comment.Mark m. | First Impressions
Customer did not leave a comment.Tony N. | Overall Experience
Customer did not leave a comment.Steven D. | Overall Experience
Everything was up to expectations.Daniel L.
The way the tow dollys are stored, it is nearly impossible to put it back exactly where it was picked up. the dolly weights 750 pounds and can't really be moved by hand more than a foot or two. To get it in the original place you would have to back up with it attached, which is also nearly impossible. It would be helpful if there was a designated drop-off for tow dollys where you could pull through, unhook it, and drive away without having to manually move the dolly into place. I hurt myself doing so when I returned it.Kimberly M.
Truck leaked on our belongings.Chris K.
Rude counter girlChristne D.
I talked to multiple people about the price of my Uhaul and then they ended up overcharging me instead of giving me the price agreed to. the coordination between U-Haul's is absolutely horrible.Grady H.
Nothing! I had a great transaction. The associate even helped me find my lost phone! I will definitely use this location again for future needs.MELINDA B.
Customer did not leave a comment.Tim F. | First Impressions
Customer did not leave a comment.melinda k. | First Impressions
So for have had excellent experienceGeorge W. | First Impressions
I got double charged and I’m still waiting for two months to be credited. I call customer service corporate and they can’t help. Will get BBB involved and district attorney if I need to fraud company andDinko B. | Overall Experience
Customer did not leave a comment.Alice P. | First Impressions
Customer did not leave a comment.LAUREL J. | First Impressions
Customer did not leave a comment.james h. | First Impressions
Customer did not leave a comment.Chloe C. | Overall Experience
Customer did not leave a comment.Alen M. | First Impressions
Everyone was super friendly and helpfulJim P. | Overall Experience
Customer did not leave a comment.Karen W. | First Impressions
U haul always has great customer service. This location is perfect. Clean, well lit, and excellent access days/times.Jacqueline O. | First Impressions
I was very pleased with everything Thanks!!daniel w. | Overall Experience
Lloyd was awesome!!! He helped with all our needs. Really good guy!! Thank you for everything. I highly recommend this location!!! P.s. Travis JacksTravis J. | First Impressions
I love the Manager Here at lemay ferry she was very very very sweet An attentive If I need them again I will use this locationyolanda t. | Overall Experience
Customer did not leave a comment.Jeniffer K. | Overall Experience
Only thing was the automatic door didn’t stay open during the regular business hours so I had to badge in every time even during normal hours.Corissa T. | Overall Experience
Customer did not leave a comment.clifton N. | Overall Experience
The woman who helped me was knowledgeable, professional and friendlyRobin K. | First Impressions
Very satisfiedMichael R. | Overall Experience
Very helpful staff especially LloydKimberly B. | Overall Experience
The manager was very helpful. She was patient and friendly.Sally M. | First Impressions
I would like to give Lloyd five stars. He was very kind, helpful, and knowledgeable. Thanks to everyone at U-Haul. Stefanie 😊👍Stefanie M. | Overall Experience
This storage facility was clean, well maintained, and the employees were very helpful. I will recommend this to others.Sherri H. | Overall Experience
It's a great and clean place to store your belongingsDoyle T. | First Impressions
Went there twice thinking it was a 24hour facilityMike F. | First Impressions
Customer did not leave a comment.clifton N. | First Impressions
ExcellentAshley L. | Online Move In
Great helpful employeesjaumar l. | Overall Experience
There was an working by the name of Pamela that was very helpful but the general manager was horrible not friendly at all her father the maintenance man was also rude and disrespectfulAustia P. | First Impressions
Love it love it Very nice people very nice customer’s service I’m very happy and will use it again if needed Lovett new place Sandra J.SANDRA J. | Overall Experience
Customer did not leave a comment.Tyler B. | Overall Experience
Customer did not leave a comment.Karen B. | First Impressions
The Young Lady that opened the facility on 3/29/22 was very knowledgeable and professional.Clarence L. | First Impressions
Customer did not leave a comment.Snezana K. | First Impressions
Staff is awesome - friendly, knowledgeable, helpful. This location is AMAZING!!Karen M. | First Impressions
Customer did not leave a comment.Jeff Y. | First Impressions
The gentleman that works in the shop was so helpful too us.. please let him know we say thank you… the office employees and manger was amazing Please let them know we said thank you.. Thank you ray jenningsRay J. | Overall Experience
Todd and the other staff were excellent and very funny. Overall great experience.Kenny A. | First Impressions
The customer service was some of the best I have ever received. Ganese was wonderful as was the girl in the office. The were friendly, helpful and professional. We had further great customer service by the young man that was operating the fork lift that day. He helped us three times without us asking him to. Knowing that my things will be in storage for a while I could not have asked for better than the team of three rhay was there. Thank you so much.Vickey G. | First Impressions
Ganiece was absolutely amazing. Friendly, courteous, knowledgeable, went above and beyond to make sure we were well taken care of. 10 star rating for her.Julie M. | First Impressions
Customer did not leave a comment.Sandy F. | First Impressions
Customer did not leave a comment.Alicia S. | First Impressions
Customer did not leave a comment.jan h. | First Impressions
The staff was very helpful!Teri E. | First Impressions
Customer did not leave a comment.Tony N. | First Impressions
Staff was Excellent , Thank youAaron B. | Overall Experience
Lady was very helpful, sorry I forgot her name.Martina O. | Online Move In
Friendly and helpful !Steve H. | First Impressions
Todd and Carla absolutely wonderful people, both extremely personable which is the absolute exact people i would want to have my business, Our Lemay UHaul is the way to go.Alexander F. | First Impressions
The staff here is wonderful, friendly, helpful, and extremely polite. I get the sense they appreciate by business. The facility is clean and well maintained. Publix is exactly the opposite, way more expensive, and their facilities are filthy. So glad I'm moving my unit to U'Haul.Karen M. | First Impressions
Customer did not leave a comment.Timothy M. | Online Move In
General Manager was very friendly and helpful in addressing our needs.Sarah H. | First Impressions
Long story short moving had a lot of issues beyond our control. It was stressful and we had to pull an all-nighter to get everything in time. Came to this facility with no experience in storing items, felt down and stressed, but was met with the best customer service I have ever experienced. Didn’t have to ask for anything but was offered so much help and support. They were kind, patient, and helpful in every step. Todd is hands down the nicest and best employee I have ever met in customer service. He kept our spirits up when we were down and he went above and beyond. Give this guy a raise Uhaul seriously, this is the example of a great and dedicated employee who has a heart. Helpful from beginning to end. This place, like many is understaffed and it is clear this is the person keeping everything rolling. I am not the kind person to normally leave reviews but this guy made me want to because he deserves so much praise.Rachel D. | First Impressions
All the workers were BEYOND nice and made a very stressful situation easy breezy. It was very much appreciated! I wish I had everyone’s name from Saturday afternoon for a personal shout out but the only name I remember was Todd. Everyone was great! I will definitely be recommending this facilitySarah M. | First Impressions
Todd was very knowledgeable and friendly. He is your go to guy for good serviceANNE H. | First Impressions
This place is closed to house 🏘️Ricky K. | First Impressions
The GM was very good and knowledgeable on the facility and explained the new security measures that is going to be implemented with in the next month or so which is one of the many reasons why we chose this location.Bill W. | First Impressions
Customer did not leave a comment.Tammy B. | Online Move In
Customer did not leave a comment.MARCUS L. | First Impressions
I'd like to start this review by saying that the ONLY reason I gave my experience an excellent rating is because of one specific person and his willingness to go above and beyond to help out a tired, frantic, overwhelmed single mom when all she wanted to do was get her things into her new storage unit and rest after a long day of moving. The process for reserving and checking in online was incredibly easy. I loved that I didn't have to talk to anyone. However, I wish I had because I found out that I would have gotten my first month free. I saw it advertised on the website, but it was not offered to me online when I reserved the unit. Live and learn, I suppose. Here's where the issue arose. I loved the communication about hours and availability when I reserved the unit and I made sure to check the hours SEVERAL times before we decided to bring things over. In the emails I received, it was stated that the access hours for the storage units were till 6pm every day. My partner and I showed up at approximately 10 minutes till 6pm on Sunday, November 28, to unload our things and were told that the storage access was already closed because the new facility was only operating during office hours and the office closed at 5pm on Sundays. I was DEVASTATED. I had nowhere else to take my things and was about to have a full-blown panic attack right there in the loading/unloading area. Thankfully, the wonderful, amazing, life-saving man (I believe his name was Todd) who was just getting off work opened the doors to allow us to very quickly move all of our things into the storage unit. I know that he got quite a tongue-lashing from his boss for doing it, but I was so incredibly grateful for him having a little compassion and taking time out of his personal time to help us out. This man deserves all the recognition in the world for going above and beyond the call of duty. He didn't have to get my attention to inform me about the building being closed. He could have just let me stand out there confused and, to be frank, completely screwed. He didn't have to listen to my sob story about having nowhere else to go with the things. And he DEFINITELY didn't have to get chewed out by his superior for making the decision to provide exceptional customer service and help me out. It may not seem like much, but to me he was a complete and total life-saver and I will be forever grateful for his kindness and compassion at time when I needed it most. Had he not been there and made the decisions he did, this would have been a 1-star review.Lisa S. | Online Move In
A beautiful facility! Will recommend to family and friendsLLoyd D. | Overall Experience
Customer did not leave a comment.Lynn B. | First Impressions
This is a brand new facility that has just opened up.JON S. | First Impressions
Customer did not leave a comment.Steven A. | First Impressions
Customer did not leave a comment.jeana w. | First Impressions
Manager Todd was extremely helpful, courteous, and welcoming.Charlie R. | First Impressions
Did not get outside unit due to security system taking forever to installMatt R. | First Impressions
I registered online. Went to the store finished the registration. So easy and fast Johnathon was very knowledgeable and niceJoyce H. | First Impressions