Great and efficient experience, just what was needed.
TOMAS BCustomer Reviews for U-Haul Moving & Storage of Lemon Creek Juneau
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Staff was polite and efficient every step of the way.
Karen LThey have been amazing and have met all my needs.
Sharon KI rented a uhaul for 1 day and they charged my card $289. I want a refund. I am also contacting the better business bureau. shame on your business.
ROMONA WEasy process. Friendly staff. Would definitely recommend!
NICHOLAS AEverything was good
JAMES KI would caution anyone using U-Haul about the cost per mile charge which even in a small town does add up. This time around I had to wait close to an hour before I could get a truck due to the main database being down. The Customer Service Rep tried multiple work around methods prior to one working, for which I was grateful. I admit to being frustrated with the amount of time it took for getting out on the road as I only had the truck for one day, and the set back in time definitely put some stress on me for moving.
val cCustomer service was really good and fast. Super nice vehicle, rented a dolly and it helped me so much. Thank you for everything!
MIRANDA HQuick and friendly service
SUSANNE CThe box truck was super dirty. The drivers side door would not close. The inside of the box was dirty. I didn't get a final receipt either.
ALICIA PAlways friendly!
MAE DBoth times (pickup/drop off) the customer service rep was amazing. They both were helpful and friendly and it made my experience pleasant. I would highly recommend this location.
Monique DStaff was great to talk to, get questions answered, etc. My move south this summer is looking better and better; expecting to utilize the U-Box system.
John fEverything was so easy, and super customer service! Uhaul is a wonderful company. Thank you for partnering with Conservation International. I'm so glad Uhaul has opened a facility in Juneau. Uhaul is a lifesaver.
SALLY SYour company was very helpful and friendly..Thank you for your service
CYNTHIA HDon & Zachary are true professionals in their task. I need to thank UHaul for being here in Juneau.
RICHARD SGlad to see that U-Haul has moved into this convenient location. Made use of the U-Box service which worked out well. As of Nov '24, they still had a lot to do to complete the self-storage facility.
Edwin MI was overcharged $146 when I rented a truck for $29.99 a lot of extra charges and I don’t know why
DELORES GI don't have anything to add at this time. Excellent location, customer service and experience! 😃
AMYANNA BNicely done! Friendly man had my rental warmed up and ready to go. Rig was excellent. Highly recommend.
JAMES MYou guys did everything right, from having the van I fist had lined up, then adjusted to my new specs, as circumstances changed on my end. You were flexible as my needs changed, up to an earlier pickup time 3 hours prior. You carry sufficient inventory, and stay deep. You are professional, knowledgeable, nimble and fun to be around. A real "can do" attitude in my book!
JEFFREY HI can only rate from my end, at the start. The Juneau crew is awesome. They are the friendliest people. I wasn’t at the place were they were being delivered but my sister was and she said the lady that they had run the forklift didn’t seem to know what she was doing and dug up my brand new driveway that was tamped down but she managed to make divots in it. It can be fixed but still, they acted kinda inexperienced. Overall tho, a great experience, everything went fine enough that I ordered another ubox to send the rest of my stuff that I wasn’t going to send but went ahead and got another one. It’s amazing what you can fit in those uBoxes and I think the price was great considering they went almost clear across the country! I would recommend using UHaul boxes. They bring them, you load them and they take them away and get them to your destination.
Susan SThe gas tank was not full. I had to put in 14 gallons of gas to fill the tank.
Carla KGreat friendly service
Thomas DStaff was amazing! Super helpful, friendly, and responsive.
Robert BVery nice and helpful.
PAYSON SThe whole process was easy to set up and understand. We were thankful to have the pods stored on either end to accommodate our circumstances. Instructions for delivery, pickup, and packing were straightforward and NONE of our items were damaged in the process. It was a relief to have updates as to when and where our items were when they were being moved from the lower 48 to Alaska. Storage and delivery in Juneau was easy to navigate and our contact in Alaska was informative and reliable. I have nothing to suggest for improvement. We will definitely be using U-haul again with our next move. Thanks!
Heidi KVery friendly and fast.
william mPicked up a 15ft truck - customer rep noticed it was dirty so tried to blow it out but blower had a dead battery. He wiped up the food debris from the front seats, but it was obvious the cleaner hadn't done anything to prep the truck. Then when I got home I realized I had to wash the inside walls cuz they were dirty with woodpile debris, and when I pulled out the ramp it was totally covered in rotten wood debris - I had to get the hose and wash it before we could load anything it was so dirty. THEN I put dehumidifier in for a couple of hours to soak up the rotten wood moisture. THEN in the morning I took out over a gallon of water that had come thru a leak in the roof - it was dripping in the seam on right front top and pooling in the front of truck storage box on floor and also a separate leak pooling up on the shelf (truck was pointed downhill but door under cover - I watched it drip/leak from roof seam. So for loading we had to put 2x4's in to put our stuff on. Called U-Haul and the very friendly and professional rep told me he would discount for a cleaning fee after it was returned but that didn't happen and full price went on my credit card. I told turn-in rep about the leak and experience, but he didn't offer to do anything except look at the leak later - don't take the Arizona plates truck until they verify it's fixed as your stuff will get soaked if it rains - like it does sometimes in Juneau lol. And told him they were going to do a discount, but apparently he didn't follow up on it either. I love having U-Haul in town and lots of trucks there to choose from and friendly front staff, but more care is needed to clean and prep the trucks so look carefully before you take it home. And if they say they will discount for poor condition stay there until they do it. And if you rent a truck, please return it clean - they shouldn't have had to do a major cleaning that now gives them a bad rating.
SUSAN HGreat counter service.
CLAY GI love using this Uhaul location. The staff is very friendly and knowledgeable.
ANH MI’m planning on paying for my storage today and moving it out today 907-419-6591
gail mGreat customer service and quick return!
Janet RJust in a few words, they were fantastic
JUNIER BNo complaints, I experienced easy, quick service, very pleasant and helpful staff.
KATHLEEN WLocation is one of the biggest I have ever seen. Big variety of trucks. Nice helpful staff.
ALEKSANDR LSuggest a hand truck. I realize this was a one way rental from Juneau to Anchorage so it could be handtrucks were in short supply.
Roy RWhen a customer tells you up front that they are trying to get move done in one day but will rent it for three and try to bring back early, and ask if early drop off will get a refund for time not used, told yes. That's it. Not that it had to be dropped off that exact hr as pick up or an extra day charged. Plus, very deceiving on extras, does not say per day. Plus I think we got charged for an extra dolly not even requested. We only used it for 25 hrs with only 16 miles. Charged for 48. So upset, I will be getting in touch with BBB also buying a trailer to ever have to deal with uhaul in Juneau again.
Edwina WYou guys are very helpful and great customers service 🙂
JARRY MPick up at location (Juneau) was a breeze.. And the service was excellent. Staff was friendly and helpful. I would definitely recommend anyone here.
JASON HVery friendly and very accommodating
jenny sEveryone we worked with in the Juneau U-Haul was incredibly accomodating, helpful and friendly! They made our move so much less stressful and we are very grateful for them!
RICHARD MCustomer service employees were both excellent and extremely kind!
DAVID MThe agents were professional and courteous —much appreciated
BARBARA NEverything went smoothly.
Elsie WAbsolutely wonderful customer service and the box truck was very clean and in excellent condition.
LISA Wfill to full, bring back full
RICHARD SThey came out and met me on the lot as I dropped off the truck. The guy was very friendly as he inspected the truck.
Joseph YThank you for letting me extend the duration of my auto trailer rental while I was having trouble, you guys are awesome!
Ryan WVery prompt, courteous and professionally delivered experience..
Shawn MKnowledgeable counter folks! Expand their presence with additional register hardware during busier rental hours, to accommodate faster rentals and shorter customer wait times. Twenty minutes seems too long.
Jeffrey HEmployees were friendly, knowledgeable, and helpful.
Michael MI would give Lemon Creek an Aplus or a zillion tens for sure. They go that extra mile, to make sure you have everything that you need.
Katherine BGreat service
Lisa AYou messed up my reservation multiple times
Felix G