Service is out of this world. I needed a truck and got one in a rush. Thank you for your help today
JULIA BCustomer Reviews for U-Haul Moving & Storage of Lemon Creek Juneau
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My experience with U Haul was top notch! The facility is safe, well lit, warm, and easy to access. They have ample accessories such as hand carts, step stools, even provide locks! The staff were knowledgeable, professional, and kind. I was even walked to my unit as I was unsure even with a map, how to get to my unit.
Tamara B | Overall ExperienceCentrally located; good selection of vehicles, equipment, and supplies; affordable prices; and good customer service.
MICHAEL MYour app is user friendly
LEE M | Online Move InUHaul staff member Leah was very friendly, efficient, and helpful in explaining security procedures, and assisting me with my transfer from a smaller to a larger unit. I couldn't have asked for better service. In addition, I inadvertently left my cell phone on the premises and I promptly received an email the next morning informing me it had been found and they were holding it for me.
CAROLINE P | First ImpressionsEasy and fast service
PATRICK YGreat customer service, thank you!
MELISSA DNo problems. Great customer service.
TAHIRIH WVery clean and good working trucks.
ANDREW DGreat customer service! Very kind, attentive and patient!
MELISSA DNo fault of Juneau's facility - the trailer did not come with a jack. This could be troublesome in the event of an emergency, or cause injury if needing to get a trailer off the ball of the truck. They did offer to sell us one (seems like a scam for more money) - we just felt that it should have been included.
Heather NAs always, courteous, prompt and friendly service. Top notch.
SHAWN MThe check in and out process was so simple and quick and user friendly, thank you!
Marjorie BLeah was great!
Talia eThe staff on both ends of my move were very accommodating. I would recommend them to anyone who is looking to move.
BRANT DVery quick and easy reserving a truck , changing pickup time and returning the truck. Friendly and professional.
KAREN FThe tail lights and the brake lights did not work
TONY GExcellent customer service
Paul HAwesome service!
DEANNA GFast & easy reservation. Was able to contact & request more time needed.
LATONYA MThe prices of shipping materials in the lobby were not marked accurately on the shelves. I still have not received my final invoice for the rental. The agent said he would email it to me.
DONALD BI was charged way more than I should’ve been and I found a knife in the truck
OLIVIA MKeep hiring employees like Leia, the person who checked me in and out.
BRADLEY WThe guy who checked me in this morning for the truck was great. I also asked him about getting a storage unit and he got me all set up with that in no time. Sounds like he's getting married in a few weeks, congrats to him! In the afternoon when we dropped off the truck and unloaded everything into the storage unit the woman was very nice, friendly and helpful. Overall we were impressed with the staff. The facility here is great. The unit was easy to access, bright, clean and well maintained. Lots of carts, dolly's and equipment to move things. Easy access with the truck up front to unload things. Truck was clean and well maintained too.
GEORGE MReally nice customer service.
SUSAN WIt was busy when I walked in, but the person behind the counter assured me they take care of things quickly and I received an E receipt shortly after I left.
JAMES DYou guys are awesome, quick, easy and friendly
Sue TFantastic moving experience.
SCOTT TMichael Carter is the best.
Julie C | First ImpressionsRented a trailer, van, and storage unit—everything was reliable, well-maintained, and easy to access. Staff was helpful, location was convenient, and the prices were the best around. Great experience all around, would definitely use U-Haul again.
Anthony A | First ImpressionsDon (the manager) is very helpful and friendly.
William A | First ImpressionsThis was an unexpectedly great experience; smooth checkout and return, economical and just the right gear for the job!
WILLIAM PThe owner/manager Donald Law is an unprofessional prick. Berated me for throwing away excess material I had from supplies I purchased AT THE SAME STORE. Then proceeded to talk down to me like I was stupid instead of being civil and/or rational. The small dumpster on site looks like it was intended exactly for those reasons with no sign or warning against. It would be in UHAULS best interest if that want a positive and professional image to remove him as a franchise operator. He obviously has issues stemming beyond a repeating customer throwing away a small grocery bag worth of package wrapping.
JORDAN SGreat and efficient experience, just what was needed.
TOMAS BStaff was polite and efficient every step of the way.
Karen LThey have been amazing and have met all my needs.
Sharon KI rented a uhaul for 1 day and they charged my card $289. I want a refund. I am also contacting the better business bureau. shame on your business.
ROMONA WEasy process. Friendly staff. Would definitely recommend!
NICHOLAS AEverything was good
JAMES KI would caution anyone using U-Haul about the cost per mile charge which even in a small town does add up. This time around I had to wait close to an hour before I could get a truck due to the main database being down. The Customer Service Rep tried multiple work around methods prior to one working, for which I was grateful. I admit to being frustrated with the amount of time it took for getting out on the road as I only had the truck for one day, and the set back in time definitely put some stress on me for moving.
val cCustomer service was really good and fast. Super nice vehicle, rented a dolly and it helped me so much. Thank you for everything!
MIRANDA HQuick and friendly service
SUSANNE CThe box truck was super dirty. The drivers side door would not close. The inside of the box was dirty. I didn't get a final receipt either.
ALICIA PAlways friendly!
MAE DBoth times (pickup/drop off) the customer service rep was amazing. They both were helpful and friendly and it made my experience pleasant. I would highly recommend this location.
Monique DStaff was great to talk to, get questions answered, etc. My move south this summer is looking better and better; expecting to utilize the U-Box system.
John fEverything was so easy, and super customer service! Uhaul is a wonderful company. Thank you for partnering with Conservation International. I'm so glad Uhaul has opened a facility in Juneau. Uhaul is a lifesaver.
SALLY SYour company was very helpful and friendly..Thank you for your service
CYNTHIA HDon & Zachary are true professionals in their task. I need to thank UHaul for being here in Juneau.
RICHARD SGlad to see that U-Haul has moved into this convenient location. Made use of the U-Box service which worked out well. As of Nov '24, they still had a lot to do to complete the self-storage facility.
Edwin MI was overcharged $146 when I rented a truck for $29.99 a lot of extra charges and I don’t know why
DELORES GI don't have anything to add at this time. Excellent location, customer service and experience! 😃
AMYANNA BNicely done! Friendly man had my rental warmed up and ready to go. Rig was excellent. Highly recommend.
JAMES MYou guys did everything right, from having the van I fist had lined up, then adjusted to my new specs, as circumstances changed on my end. You were flexible as my needs changed, up to an earlier pickup time 3 hours prior. You carry sufficient inventory, and stay deep. You are professional, knowledgeable, nimble and fun to be around. A real "can do" attitude in my book!
JEFFREY HI can only rate from my end, at the start. The Juneau crew is awesome. They are the friendliest people. I wasn’t at the place were they were being delivered but my sister was and she said the lady that they had run the forklift didn’t seem to know what she was doing and dug up my brand new driveway that was tamped down but she managed to make divots in it. It can be fixed but still, they acted kinda inexperienced. Overall tho, a great experience, everything went fine enough that I ordered another ubox to send the rest of my stuff that I wasn’t going to send but went ahead and got another one. It’s amazing what you can fit in those uBoxes and I think the price was great considering they went almost clear across the country! I would recommend using UHaul boxes. They bring them, you load them and they take them away and get them to your destination.
Susan SThe gas tank was not full. I had to put in 14 gallons of gas to fill the tank.
Carla KGreat friendly service
Thomas DStaff was amazing! Super helpful, friendly, and responsive.
Robert BVery nice and helpful.
PAYSON SThe whole process was easy to set up and understand. We were thankful to have the pods stored on either end to accommodate our circumstances. Instructions for delivery, pickup, and packing were straightforward and NONE of our items were damaged in the process. It was a relief to have updates as to when and where our items were when they were being moved from the lower 48 to Alaska. Storage and delivery in Juneau was easy to navigate and our contact in Alaska was informative and reliable. I have nothing to suggest for improvement. We will definitely be using U-haul again with our next move. Thanks!
Heidi KVery friendly and fast.
william m