Customer Reviews for U-Haul Moving & Storage of Lewisville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lewisville

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MIKE B. | Overall Experience |
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One of my Units allowed Rat Acxess which ruined one my matresses

Katherine M. | Overall Experience |
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Customer did not leave a comment.

Gordon J.
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Just wanted you to know that as first time users of the key drop box at your location that it was extremely difficult to find at night. Some orange stickers or arrows would be helpful. Its location is a little too high and easy to overlook.

GARVIN S.
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The Covid restrictions cause us all contact and communication problems, or in short, "go to our website.". I am older and have vision problems, I need to be able to call on the phone. Getting through automated, humanless, phone answering machines is very time killing for me. I just don't care to do any business with any company that does not have a number where people can call and talk to a rep with out it taking half a day to get through.

Yesenia G.
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Took about 30 mins to be helped when first renting the truck. When returning the truck, another 30 mins to be helped all for them to not have my cash change so they made me go back after an hour. I live about 15 miles away and it was very inconvenient. I was tired after moving. Horrible experience. Will not return.

Shante W. | First Impressions |
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Customer did not leave a comment.

Karen E. | Overall Experience |
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Customer did not leave a comment.

Jeffrey W.
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Was short on equipment I reserved so bought my own four wheel roller, was not a deal breaker. Would use again in future

TYRONE W. | Overall Experience |
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Customer did not leave a comment.

DIANNE C.
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These customer care professionals were amazing!!! They worked hard at looking at my best rental options. They were friendly and welcoming which is so desired during these challenging times. Honestly I can't think of a single need for improvement, please keep doing what your doing, it so refreshing in these times Dianne Costa

Alexander H.
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Customer did not leave a comment.

PHILLIP L. | Overall Experience |
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Customer did not leave a comment.

Faria A. | Overall Experience |
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Customer did not leave a comment.

GARY W.
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Customer did not leave a comment.

KEVIN M.
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Customer did not leave a comment.

Maruleen C.
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Customer did not leave a comment.

KOTI REDDY T.
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UHaul is very good for short term renting. I was about to give them 5 stars but one thing held me back is when I called them to ask what are the charges if I exceed by an hour, the said they would charge me for another day which shocked me, but other than that everything is smooth, you can book your reservation and pick it up and returns are simple and easy.

leeann K. | Overall Experience |
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Being put on hold a million times was annoying

RONOEL A.
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Excellent service great I recommend

Karen E. | First Impressions |
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Customer did not leave a comment.

JL W.
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Great service and very prompt clean truck and rides smooth.

DAKOTA K.
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Have more furniture pads. I reserved way in advance but was told that you had ran out of them. Some of my furniture got scratched up because of this. Usually uhaul is great but not this time.

ARTUR C.
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You are asking to complete request online and then repeat all again at location in front of the representative... why ? Would you not get payment online and just hook up trailer at the location without additional waiting and paperwork

Charisse G.
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Customer did not leave a comment.

JOHN S.
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Customer did not leave a comment.

Neil E.
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Customer did not leave a comment.

AUDREY H.
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I was quoted one rate over the phone then charged higher rate not haooy

Stephen H.
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Very long line and wait to pick up. They need more employees working the counter. Was not happy having to spend so much time in line during a pandemic. I wish your app was better and more intuitive.

STEVEN P.
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This was one of the easiest tasks that I had to do with my move. It was fast and simple. I really appreciated the fast check in and out. Nice work!!!

TYLER B.
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Customer did not leave a comment.

JEROME H.
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Customer did not leave a comment.

LUIS C.
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Customer did not leave a comment.

JEDIDIAH K.
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Customer did not leave a comment.

DAVID S.
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excellant friendly service

Matthew C.
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E-brake was not operating normally, backlights for radio/console controls, etc were non-functional, blower for climate control was not working either. Thankfully I didn't need it.

Marvin D.
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The truck had two issues that was maddening. 1) ignition was loose. I had to jiggle and jiggle to find the right combination to start the truck. First time I lost 30 minutes because I had to go inside for help. 2) it is very difficult to latch the back.

DON R.
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Customer did not leave a comment.

DENITA G.
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Customer did not leave a comment.

JOE B.
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STOP REQUIRING MASKS! DO YOUR RESEARCH AND STOP BEING A PUPPET.

Scott B.
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All staff I encountered from check in to return were positive, upbeat, and enjoying their day like they were having fun at work. Being around that kind of positive energy is refreshing and can't help but make you more positive about your own day.

THOMAS P.
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Customer did not leave a comment.

John M.
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Customer did not leave a comment.

Laney S. | Overall Experience |
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Customer did not leave a comment.

TIMOTHY B.
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Customer did not leave a comment.

Luke H. | Overall Experience |
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Door wasn't the most secure. Great staff.

Martisia T.
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Customer did not leave a comment.

Chen Y.
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Customer did not leave a comment.

JO L.
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Customer did not leave a comment.

GLENNIS B.
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Customer did not leave a comment.

PHILLIP L. | First Impressions |
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Customer did not leave a comment.

jill D.
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Customer did not leave a comment.

RONALD C.
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The trailer that we rented was dirty when we picked it up inside

Martisia T.
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Customer did not leave a comment.

JOSE R.
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Customer did not leave a comment.

william G.
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Don't judge the book before u read it

jayu M.
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Have someone available to accept a vehicle when you turn it back in.

TONY DWAYNE H.
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Supreme service. Greg was very knowledgeable and Professional

Jason F.
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Customer did not leave a comment.

JEFFREY ALLEN H.
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I reserved an appliance dolly, showed up to get it and was told they didn't have any. The point of a reservation is to RESERVE an item. Why take a reservation if the items are really first come first serve?

DAVID L. | First Impressions |
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Customer did not leave a comment.

JUSTIN R.
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Customer did not leave a comment.

April P.
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Customer did not leave a comment.

Gregory R.
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Very please

Charles M.
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The contactless was easy to use. I had called customer service the day before with questions and your team was fantastic as well

Brock H.
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Customer did not leave a comment.

WILVER V.
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Will be nice if every employee wear a mask!

MAGGIE H.
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Customer did not leave a comment.

Peter M.
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Steering very loose. Could not drive speed limit. Max speed 55mph.

eric M.
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Customer did not leave a comment.

Shawn G.
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Everything was top notch

ANNETTE M.
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Nothing. They were great

KENNETH R.
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Last time I use you

Andrew B.
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Customer did not leave a comment.

ELLIE ANN B.
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U-haul staff made our experience easy. Considering how stressful moving is, staff explained all in detail. THANK YOU for easing the process.

JAMES L.
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Customer did not leave a comment.

RICHARD B.
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Customer did not leave a comment.

TASHA FAY T.
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Customer did not leave a comment.

ANTHONY G.
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Customer did not leave a comment.

Maretta W.
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Customer did not leave a comment.

FRANK H.
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Customer did not leave a comment.

Steven W.
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Customer did not leave a comment.

Steven H.
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Customer did not leave a comment.

June C.
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Friendly, Covid safety precautions used, and helpful! A good representation of your company

CASANDRA B.
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Everyone is amazing and service was great.

MICHAEL M.
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Customer did not leave a comment.

Kathleen S.
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Customer did not leave a comment.

Mason S.
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I have rented trucks from this location before and have never had a problem with the service until now. When dropping off one of their 8' trucks I was met by a taller man not wearing a mask. I had asked him before entertaining if he had a mask he could wear. He looked at me lost with no response. I then asked the front desk if the associates that work with "check-in" didn't have to wear a mask. I was again met with no response. Instead of putting on a mask the tall man demanded that I just throw him the keys. Being already in an uncomfortable position I then tossed the rental keys to him. At this point I was met with the response "you need to check your fucking attitude" from the man responsible for check‐in. Due to how severely unprofessional his response was I expressed this to this locations management. He then decided to defend the man saying that he had had a rough day. There is no excuse to unprofessional behavior. Because of this situation I will no longer be bringing my business to this or any U-Haul location.

GINA MARIE P.
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The man who helped us went above and beyond. I didn't know my size box truck didn't have a ramp. He switched me to one that did last minute. Made the move so easy!

SCOTT A.
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Took a little long than expected, but not too bad

SCOTT RICHARD R.
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In short, U-Haul's 24 hr / 7 days pick up & drop off via mobile phone app is an abysmal failure, nothing more than marketing lies. The U-Haul Android app failed to take the required pictures and prevented me from returning the equipment. All necessary permissions were enabled, the device was restarted with a power off/on cycle (not warm reboot), and the u-haul app uninstalled & reinstalled with the same results - clicking on the in-app button to take the dashboard picture didn't do anything. The devicee camera did work properly outside of the U-Haul app. This resulted in a call to customer service which is woefully understaffed and a wait time in excess of 20 minutes to speak to someone. The first rep immediately transferred me to another department, adding another 10 minute wait in the parking lot. The second rep was unable to resolve the U-Haul app problem but she did make every effort to accommodate my return. She was not responsible for the app problem and terrible customer experience, she was the only positive part of the event and I appreciate her professionalism. I wish I could say this was unusual however in mid-2020 the app prevented me from picking up my reserved vehicle and the call to customer service was repeatedly disconnected and required nearly an hour to speak to someone, with no resolution.

JUANITA H.
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Awesome customer service will visit again the manager even help me adjust the mirrors for viewing thanks guys

BOBBY G.
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Customer did not leave a comment.

brian c. | Overall Experience |
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Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.

Rajib P.
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The link for the pre rental check out of the equipment didn't work right and didn't allow me to take picture of pickup truck condition.

EDWARD H.
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Customer did not leave a comment.

FELICIA L.
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I rented right after the holiday on Saturday and there was limited staff or under staffed for a Saturday. Wait time was longer than I expected so altered my plans for the day.

Malisa M.
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Customer did not leave a comment.

ROSA M.
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Customer did not leave a comment.

Mitchell D.
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Customer did not leave a comment.

JONATHAN M.
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Customer did not leave a comment.

Robyn E.
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Customer did not leave a comment.

Rhonda C. | First Impressions |
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Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.

Darin G.
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Manager Greg is outstanding, but other staff lacking. I know Saturday morning is busy, but the staff seemed in no hurry to expedite any customer. One person even eventually walked out. If possible, it would be great if y'all could find a way to enforce mask-wearing. There was another female staff member who was great in assisting us with getting the latch to our unit to close properly, but I can't recall her name. The above mentioned manager and female employee, and the security and cleanliness of the storage facility were all that warrant 4 stars.

THOMAS F.
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They sent 2 confirmation emails and the morning of I got there and they did not have a trailer

Daniel F.
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Customer did not leave a comment.

Elizabeth V.
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Customer did not leave a comment.

ANTHONY P.
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Customer did not leave a comment.

Jay S.
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Customer did not leave a comment.

KATELYN B.
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Nothing major, but I'm pretty confident that our truck wasn't inspected before we got it. The fuel was only at 3/4 a tank and there was no tags on the equipment. The staff was very friendly and understanding though which was great.

JOAQUIN S.
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Customer did not leave a comment.

RICHARD O.
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Customer did not leave a comment.

WILLIAM B.
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Customer did not leave a comment.

ANDERSON R.
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Customer did not leave a comment.

GREGORY P.
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Customer did not leave a comment.

Cesar S.
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Customer did not leave a comment.

Rebecca Z. | Overall Experience |
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Mgr was very rude when I had to call on an issue

Sade T. | First Impressions |
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Customer did not leave a comment.

Joy U. | Overall Experience |
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This facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.

LINDA L. | Overall Experience |
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LEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..

Johnny M. | Overall Experience |
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Customer did not leave a comment.

Angela T. | Overall Experience |
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Customer did not leave a comment.

Craig D. | First Impressions |
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Customer did not leave a comment.

james b. | Overall Experience |
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Customer did not leave a comment.

Emilee C. | Overall Experience |
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Customer did not leave a comment.

Laney S. | First Impressions |
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YOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS

katie a. | Overall Experience |
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Customer did not leave a comment.

THOMAS T. | Overall Experience |
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Customer did not leave a comment.

gloria b. | Overall Experience |
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Customer did not leave a comment.

pricilla p. | Overall Experience |
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Customer did not leave a comment.

Talesha M. | Overall Experience |
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Very convenient and easy to access. Glad I chose U-Haul.

Emilee C. | First Impressions |
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Gregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!

David D. | First Impressions |
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You have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.

Nicholas W. | First Impressions |
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Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.

Anand P. | Overall Experience |
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I like Kyle customer service at Lewisville.

Mary S. | First Impressions |
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Customer did not leave a comment.

TAMMIE W. | First Impressions |
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The website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's $300 higher when you go to make your payment my original quote was for $1,225 I end up paying 1719

Charlotte H. | First Impressions |
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Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks

Melisha H. | Online Move In |
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I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.

james b. | First Impressions |
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professional, friendly and helpful.

Dominique J. | Overall Experience |
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I’ve been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn’t know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.

marcus T. | Overall Experience |
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Customer did not leave a comment.

Cindy T. | Overall Experience |
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Dale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!

JAMES M. | Overall Experience |
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Thank you for all you do, everything was perfect.

Lisa P. | First Impressions |
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Customer did not leave a comment.

CARLA D. | Overall Experience |
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Kyle was AMAZING on our move out day. Thank you!

robert b. | Overall Experience |
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was a great facility

nicholas m. | Overall Experience |
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Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating

Carlos A. | Overall Experience |
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Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.

Russell S. | First Impressions |
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Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch

Marta F. | Overall Experience |
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Surprisingly clean

elyse U. | Overall Experience |
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Everything was satisfactory

Karina O. | First Impressions |
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Service was excellent and quick.

Phill L. | Overall Experience |
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I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.

Dean C. | First Impressions |
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Quick, fast and easy rental. Thanks.

JACK A. | Overall Experience |
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Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.

Joshua F. | Overall Experience |
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Reasonable prices and a secure facility

Casey R. | Overall Experience |
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The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Jaime N. | Overall Experience |
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Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

shaun g. | First Impressions |
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good job. good attitude. Right on Saigon

william s. | Overall Experience |
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As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

jack j. | Overall Experience |
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I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

Sarah K. | Overall Experience |
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Charged my card without my authorization

Lisa H. | Overall Experience |
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These guys are the best!! Made my multiple moves this year much easier!!

trent r. | Overall Experience |
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Very friendly staff

WENDY G. | First Impressions |
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Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

alice a. | First Impressions |
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Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

Susan O. | Overall Experience |
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I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

David J. | Overall Experience |
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Your employees were very polite and courteous and extremely helpful.

roger r. | Overall Experience |
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Great place. Secure place.

rodger r. | Overall Experience |
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Great place. Great customer service.

David J. | First Impressions |
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Great customer service.

amanda a. | Overall Experience |
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Good experience for our first storage.

Teresa R. | Overall Experience |
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Professional staff, and smooth transaction.

elyse U. | First Impressions |
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Really helpful staff

Joshua F. | First Impressions |
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The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

Cynthia D. | First Impressions |
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We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Hector H. | Overall Experience |
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Exelente servicio gracias. Que Dios, les Bendiga.

JENNIFER C. | Overall Experience |
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Great service and storage.

Neil R. | First Impressions |
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Great place and the team there was very helpful.

david p. | Overall Experience |
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Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

Jennifer W. | Overall Experience |
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I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

sammy m. | First Impressions |
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L

EMILIE R. | Overall Experience |
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Staff was very helpful. Facility felt safe well managed

Deborah A. | Overall Experience |
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I’m extremely happy with U-Haul at this site. They’ve been helpful and professional in all dealings.

DAVID C. | Overall Experience |
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terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

grace m. | First Impressions |
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Friendly and helpful staff

Monty W. | First Impressions |
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Vvv

April K. | Overall Experience |
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N/a

Joe B. | Overall Experience |
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Everything was great!

Elizabeth R. | Overall Experience |
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Impressed with how clean it is! Highly recommend!

Anthony F. | Overall Experience |
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My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

ashley d. | Reservation |
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everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

Michael G. | Reservation |
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Very good service, and the equipment worked well.

philip g. | Overall Experience |
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Great service... Easy access

Jo Beth C. | Overall Experience |
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No additional comments.

CATHRINE H. | Overall Experience |
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Friendly and helpful.

Elizabeth R. | Overall Experience |
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Thanks, great service

steve t. | Overall Experience |
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The staff we very helpful at every step.

Jarrod L. | Overall Experience |
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No

Ronald W. | Reservation |
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Staff was helpful. Move in was very easy. Place is clean and well lit.

JUSTIN H. | Overall Experience |
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The rectangular box with a roof was perfect.

Maya S. | Overall Experience |
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cher a. | Overall Experience |
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I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

brandon R. | Overall Experience |
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I would definitely recommend this facility to everyone!! Excellent service!!

Thomas W. | Overall Experience |
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excellent, met my needs

CARL T. | Overall Experience |
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Appreciate the efficient and friendly service!

cher a. | Reservation |
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Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

AMY C. | Overall Experience |
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Nice facility and served its purpose.

gayla c. | Overall Experience |
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No complaints, easy to work with and very clean

Lester E. | Overall Experience |
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I have used this location a few times and have had a good experience each time - very good location ~

robert f. | Overall Experience |
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This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn’t find the manager to be helpful.

DOUG F. | Overall Experience |
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Great Experience

Mindy R. | Overall Experience |
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Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.

Stephanie M. | Overall Experience |
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Staff was always friendly and able to answer all questions.

No reviews have been submitted for this location.

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