Customer Reviews for U-Haul Moving & Storage of Lewisville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lewisville

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CARLA D. | Overall Experience |
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Kyle was AMAZING on our move out day. Thank you!

Jerry A.
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We had also asked for a furniture dolly and 6 furniture pads to be included in the trailer. When we got the trailer home, the dolly and pads were not in the trailer. We called UHAUL and had to go back to the store to pick them up. Also, when my husband went to initially pick up the trailer, they did not have a ROUND TRIP trailer available, so they gave us a IN-TOWN trailer, or something like that. My husband and I also had to extend the rental on the trailer by one day. They were very accommodating. Either way, we were very pleased with this location, and we will use them again for our next move. Thank you for all your help.

robert b. | Overall Experience |
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was a great facility

Jacob G.
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Great folks, excellent service and vehicle. Thank you.

Arsalan N.
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Customer did not leave a comment.

Julie C.
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I had a good experience

Sean F.
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Customer did not leave a comment.

Tommy S.
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All was in order. The truck was clean and ran perfectly during our use of it.

Samantha H.
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Customer did not leave a comment.

Constance N.
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Customer did not leave a comment.

Constance N.
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Customer did not leave a comment.

Jedidiah K.
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Customer did not leave a comment.

Shelby F.
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The equipment was rusted.

Mark K.
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Customer did not leave a comment.

David H.
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Customer did not leave a comment.

Marilyn M.
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Customer did not leave a comment.

Amanda H.
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Waited close to an hour after RSVP time to pick up truck due to not enough employees. Clerk didn't listen to me and documented the return time incorrectly. I said several times I needed the truck for 24 hrs and was told no problem only to be charged for 2 days because I brought it back at 24 hrs and not at 8 hrs. Also I got to my destination only to realize the incorrect dolly was loaded and I was too far to return. Very bad experience and will not use this location again.

Roxa M.
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Jacob and Kyle were awesome loaded with knowledge and helped us get they a big move. Thank you, Roxa

Robert P.
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This place was very, very slow. The manager allowed a new employee to handle my rental checkout. The employee didn't even know what a bundle of boxes were or that bundle counts varied between box sizes.

Michael V.
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Customer did not leave a comment.

Lucy H.
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Excellent customer service

Maria P.
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So busy and only 2 agents. They were doing their best and professional under circumstances.

Jerry B.
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Customer did not leave a comment.

Deborah J.
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Nothing

Greta S.
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Customer did not leave a comment.

David J.
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Kyle and his staff were great. They were friendly, welcoming and took care of everything quickly and smoothly. I've rented from a lot of Uhaul places in DFW and this one is by far the best! I'll keep coming back and telling others! Thank you!

nicholas m. | Overall Experience |
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Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating

Stephen G.
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Customer did not leave a comment.

Yvonne C.
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Customer did not leave a comment.

Kymberlee B.
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Salesman very professional and courteous

Christopher H.
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Customer did not leave a comment.

Zachariah M.
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Location was well lit and I was able to drop the truck off after hours with no hassle.

McKenzie H.
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This location seemed drastically understaffed. The line wrapped around the front of the store. When assessing my drop off options I was asked to switch the type of truck because they had too many of another kind in stock. I was told this was going to be discounted since I would be switching. No one did a look over with me on the truck and I wasn't told I needed to do the online submission. It was rushed and then the pictures that were posted for my "approve or dispute" were angled to exclude the damage that did not have a sticker on it. I had set up my reservation online for two days and then was charged WAY more than I would have had I kept the original truck reservation.

asnel D.
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Thank you

Glenn R.
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It's just hard leaving your lot because you have to pull out on a busy service road.

Flor M.
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Have more than water to offer at front desk/Lobby. Like for example Coffee.

Cindy T.
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The guy who checked my truck in was the only person that was competent in their job.

JOHN A.
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Customer did not leave a comment.

Phillip L.
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Customer did not leave a comment.

MATTHEW W.
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Everyone was very nice and helpful. Great location. I've used them several times and they are always customer focused and friendly.

Judith J.
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Definitely will use this location again this month!

Pamela W.
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Customer did not leave a comment.

Carlos A. | Overall Experience |
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Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.

Long N.
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The lady at the counter was extremely rude and did not help resolve a simple transfer of payment. She lied on the phone about how we could do it. When we were standing there she sounded like she was upsetting someone on the phone as well. We will never use this place again. Wow.

Shawn V.
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Very friendly

Andrew S.
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the manager helped us when our house buying met and unexpected delay. all our worldy possessions where in two u-haul trucks and we had no place to live. the manager was both professional and compassionate. he made our horrible situation much better.

Kirsten M.
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Truck wasn’t ready even though the 800 number rep said the truck has been there all morning. They had to clean it which took longer. And it wasn’t clean.

Mark G.
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Friendly staff and good prices.

erendira V.
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Customer did not leave a comment.

Salvador F.
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Customer did not leave a comment.

Shayne M.
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Pick up rental was good, dropping off was a different story, you need signs inside the customer service counter area that says all returns are processed outside, waited in line 45 minutes just to be told all rental returns are done outside, I wasted my time and was very upset ??

Glenna S.
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They managed to move everything in one trip.

Lonnie B.
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Customer did not leave a comment.

Barbara P.
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Everything was great

Vineeth Reddy C.
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Customer did not leave a comment.

Stephanie F.
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Customer did not leave a comment.

Christina D.
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Customer did not leave a comment.

David W.
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Staff was professional, friendly and efficient.

Lisa W.
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I have used this particular U-Haul location before. They have always been kind and responsive. The trailers have been clean when I picked them up, and their process of dropping off is very effective and timely. personally at this time I can't think of anything they could do to make the process there at the U-Haul or maybe it's better than it already is. This dealership should be applauded.

Melanie R.
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I rented a 5 x 8 trailer on January 17th, It was a one way rental going from Illinois to Texas. I noticed the chains to hitch from the trailer to the car was extremely rusty. I stopped a gas station and a guy at a pump next to me pointed out how low to chain was hanging and rubbing the ground. At another gas station 200+miles later after 1:00am, I saw the chain had broken apart into 2 pieces (I took pics). It placed me in an unsafe situation. I continued to drive now experiencing anxiety because I didn't know if it the trailer would become unattached from my vehicle causing me to crash or flip. Hours later, we dropped the trailer off at the Lewisville, Tx location. I saw on the closeout receipt that they charged me $20.00 after hour drop off fee. This was absolutely a distasteful action, since the broken chain should have been the focus. Also the Aurora Illinois location never explained to me the after hours process at the time of rental pick-up. I want a portion of my rental fee to be refunded back to my credit card as soon as possible. I have a rented from Uhaul in the past, to include one-way travels and this has never happened before. Also when asked if they will delete my driver’s license photo ID, after the contract is closed, the Aurora, Illinois representative told me “No, it stays in our system, just in case something criminal was to happen in our rentals, the police can access the information of who was driving it.” I find that response very accusatory and offensive. This was an extremely all around bad experience.

Willard C.
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Absolutely wonderful and understanding. Made my UHaul experience worthwhile and I will use them again.

Dennis S.
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Customer did not leave a comment.

James K.
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The sign in process took a little longer than I had hoped, but everything went great and the staff at the store was friendly and helpful.

Richard J.
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The staff was very helpful

Sid H.
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Customer did not leave a comment.

Larry P.
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Customer did not leave a comment.

Susan P.
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Customer did not leave a comment.

Russell S. | First Impressions |
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Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch

Thomas M.
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Customer did not leave a comment.

Des rae G.
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??????

Stephen L.
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Customer did not leave a comment.

Leo F.
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Customer did not leave a comment.

Scott A.
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Unit was almost brand new and the check in online was amazing!

Gerald M.
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Blue Bell ice cream!

Brian C.
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The trailer door came open several times while we were driving. We also had issue with the trailer hook up, staff roughly dropped the tongue onto our hitch.

Lendod B.
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Quit trying to steal money from customers. Employees there are liars and thieves.

Bill P.
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Perfect

Eric H.
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Customer did not leave a comment.

kim A.
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We were quoted .79 cents per mile but was charged .99 cents per mile.

JEFF A.
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Customer did not leave a comment.

Floyd C.
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Customer did not leave a comment.

Zach W.
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Customer did not leave a comment.

Michael S.
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Customer did not leave a comment.

Jimmie M.
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Customer did not leave a comment.

Damarius H.
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Ridiculous customer service told me they closed at 8 but they really closed at 7 and charged me $30.00 for bringing it back a 1/4 below where the gas was at I wouldn’t recommend this place at all I would rather move it by hand.

Larry P.
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Attempted to overcharge me $160 for “excessive mileage” and then claimed the selling location had made a mistake, though the contract clearly showed the allowable Mileage and actual was less. Ultimately the overcharge was refunded. Very annoying, especially since all is computerized. I should not have to argue for what is clearly correct.

Alex R.
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Customer did not leave a comment.

Marta F. | Overall Experience |
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Surprisingly clean

Dawn M.
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Customer did not leave a comment.

Brian C.
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Customer did not leave a comment.

Ella B.
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Customer did not leave a comment.

Michael L.
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Customer did not leave a comment.

Bryan B.
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Customer did not leave a comment.

Antonio P.
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Customer did not leave a comment.

William H.
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I

Craig M.
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Customer did not leave a comment.

Marcus M.
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Customer did not leave a comment.

Carlton H.
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Customer did not leave a comment.

Charles B.
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Customer did not leave a comment.

Kevin H.
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My only negative issue was returning. dolly. I drove 10-15 miles round trip to the location, passing numerous other Uhaul centers, because I was told the place was one of 2 that had “space” to receive it. When I arriveD to drop it off, the lady did not expect me and told me that she didn’t have room, but would take it anyway. If it wasn’t necessary to have room and if she didn’t know I was coming,, why did I have to drive so far out of the way passing others?

Sean K.
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Customer did not leave a comment.

elyse U. | Overall Experience |
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Everything was satisfactory

Peter B.
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Customer did not leave a comment.

Sheryl W.
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Customer did not leave a comment.

Keith M.
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I was very happy.

Dorothea L.
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I received better equipment than usual. I was pleased.

van T.
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Customer did not leave a comment.

Karina O. | First Impressions |
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Service was excellent and quick.

Phill L. | Overall Experience |
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I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.

Dean C. | First Impressions |
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Quick, fast and easy rental. Thanks.

JACK A. | Overall Experience |
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Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.

Joshua F. | Overall Experience |
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Reasonable prices and a secure facility

Casey R. | Overall Experience |
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The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Jaime N. | Overall Experience |
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Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

shaun g. | First Impressions |
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good job. good attitude. Right on Saigon

william s. | Overall Experience |
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As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

jack j. | Overall Experience |
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I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

Sarah K. | Overall Experience |
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Charged my card without my authorization

Lisa H. | Overall Experience |
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These guys are the best!! Made my multiple moves this year much easier!!

trent r. | Overall Experience |
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Very friendly staff

WENDY G. | First Impressions |
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Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

alice a. | First Impressions |
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Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

Susan O. | Overall Experience |
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I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

David J. | Overall Experience |
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Your employees were very polite and courteous and extremely helpful.

roger r. | Overall Experience |
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Great place. Secure place.

rodger r. | Overall Experience |
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Great place. Great customer service.

David J. | First Impressions |
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Great customer service.

amanda a. | Overall Experience |
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Good experience for our first storage.

Teresa R. | Overall Experience |
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Professional staff, and smooth transaction.

elyse U. | First Impressions |
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Really helpful staff

Joshua F. | First Impressions |
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The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

Cynthia D. | First Impressions |
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We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Hector H. | Overall Experience |
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Exelente servicio gracias. Que Dios, les Bendiga.

JENNIFER C. | Overall Experience |
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Great service and storage.

Neil R. | First Impressions |
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Great place and the team there was very helpful.

david p. | Overall Experience |
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Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

Jennifer W. | Overall Experience |
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I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

sammy m. | First Impressions |
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L

EMILIE R. | Overall Experience |
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Staff was very helpful. Facility felt safe well managed

Deborah A. | Overall Experience |
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I’m extremely happy with U-Haul at this site. They’ve been helpful and professional in all dealings.

DAVID C. | Overall Experience |
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terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

grace m. | First Impressions |
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Friendly and helpful staff

Monty W. | First Impressions |
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Vvv

April K. | Overall Experience |
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N/a

Joe B. | Overall Experience |
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Everything was great!

Elizabeth R. | Overall Experience |
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Impressed with how clean it is! Highly recommend!

Anthony F. | Overall Experience |
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My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

ashley d. | Reservation |
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everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

Michael G. | Reservation |
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Very good service, and the equipment worked well.

philip g. | Overall Experience |
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Great service... Easy access

Jo Beth C. | Overall Experience |
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No additional comments.

CATHRINE H. | Overall Experience |
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Friendly and helpful.

Elizabeth R. | Overall Experience |
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Thanks, great service

steve t. | Overall Experience |
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The staff we very helpful at every step.

Jarrod L. | Overall Experience |
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No

Ronald W. | Reservation |
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Staff was helpful. Move in was very easy. Place is clean and well lit.

JUSTIN H. | Overall Experience |
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The rectangular box with a roof was perfect.

Maya S. | Overall Experience |
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cher a. | Overall Experience |
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I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

brandon R. | Overall Experience |
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I would definitely recommend this facility to everyone!! Excellent service!!

Thomas W. | Overall Experience |
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excellent, met my needs

CARL T. | Overall Experience |
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Appreciate the efficient and friendly service!

cher a. | Reservation |
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Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

AMY C. | Overall Experience |
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Nice facility and served its purpose.

gayla c. | Overall Experience |
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No complaints, easy to work with and very clean

Lester E. | Overall Experience |
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I have used this location a few times and have had a good experience each time - very good location ~

robert f. | Overall Experience |
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This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn’t find the manager to be helpful.

DOUG F. | Overall Experience |
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Great Experience

Mindy R. | Overall Experience |
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Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.

Stephanie M. | Overall Experience |
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Staff was always friendly and able to answer all questions.

No reviews have been submitted for this location.

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