Customer Reviews for U-Haul Moving & Storage of Lewisville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lewisville

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Kat C. on

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Nina B. on

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Thomas N. on

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Patrick W. on

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My credit card was charged two times. Once when I picked the truck up and again and again when I returned via the online process. I need the first one returned.

Joseph J. on

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Found previous renters key fob and lighter under passenger seat when I was checking truck before returning!

Martin P. on

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more attention to detail, also I was directed to go to another uhaul that didnt have equipment that I requested. was a big mess up on uhauls part.

Mark R. on

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Casey R. on

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The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!

Jack M. on

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shawn M. on

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all the staff was friendly and professional will look forward to use them again

Tony M. on

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donna C. on

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Fast and efficient drop off.

Alicia G. on

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William S. on

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We have lived in this area for many years and this UHaul has always been our go to. Clean trucks, clean storage spaces, and great customer service. A no brainer.

Thomas D. on

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NOTHING NEEDS TO BE CHANGED

Edward A. on

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Barry S. on

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Robin T. on

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I didn’t realize I needed to do more steps ahead of time with the 24/7 service in order to be ready the day of pick up. I think it encouraged me to complete my profile, which to me sounded optional.

Monica L. on

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Front counter rep was awesome. Customer service is high on my list and she was very pleasant. Sorry het name escapes me at this time, she was mature with blondish hair.

EUNICE G. on

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Jaime N. on

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Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.

marcus G. on

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We got there right after they closed.

Ronald K. on

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dwayne P. on

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WALTER S. on

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Better signage

Barbara B. on

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Mark B. on

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Fritz K. on

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Personal was very courteous and friendly!

Roy F. on

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Cut wait time on reservation site.

Garren L. on

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shaun g. on

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good job. good attitude. Right on Saigon

Jennifer W. on

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Celia S. on

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Myman A. on

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Oscar M. on

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Daniel H. on

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Gary M. on

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Said I could drop off in Dequeen for a break on the rental. I said if the logistics would work, I could do that, but wouldn't know until I got there.

Levon S. on

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everyone was kind and helpful 5 stars!

william s. on

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As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.

jack j. on

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I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.

Sarah K. on

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Charged my card without my authorization

Lisa H. on

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These guys are the best!! Made my multiple moves this year much easier!!

trent r. on

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Very friendly staff

WENDY G. on

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Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.

alice a. on

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Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!

Susan O. on

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I have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.

David J. on

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Your employees were very polite and courteous and extremely helpful.

roger r. on

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Great place. Secure place.

rodger r. on

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Great place. Great customer service.

David J. on

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Great customer service.

amanda a. on

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Good experience for our first storage.

Teresa R. on

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Professional staff, and smooth transaction.

elyse U. on

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Really helpful staff

Joshua F. on

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The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.

Cynthia D. on

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We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.

Hector H. on

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Exelente servicio gracias. Que Dios, les Bendiga.

JENNIFER C. on

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Great service and storage.

Neil R. on

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Great place and the team there was very helpful.

david p. on

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Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs

Jennifer W. on

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I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.

sammy m. on

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L

EMILIE R. on

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Staff was very helpful. Facility felt safe well managed

Deborah A. on

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I’m extremely happy with U-Haul at this site. They’ve been helpful and professional in all dealings.

DAVID C. on

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terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.

grace m. on

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Friendly and helpful staff

Monty W. on

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Vvv

April K. on

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Joe B. on

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Everything was great!

Elizabeth R. on

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Impressed with how clean it is! Highly recommend!

Anthony F. on

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My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.

ashley d. on

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everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!

Michael G. on

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Very good service, and the equipment worked well.

philip g. on

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Great service... Easy access

Jo Beth C. on

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No additional comments.

CATHRINE H. on

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Friendly and helpful.

Elizabeth R. on

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Thanks, great service

steve t. on

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The staff we very helpful at every step.

Jarrod L. on

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No

Ronald W. on

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Staff was helpful. Move in was very easy. Place is clean and well lit.

JUSTIN H. on

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The rectangular box with a roof was perfect.

Maya S. on

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cher a. on

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I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.

brandon R. on

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I would definitely recommend this facility to everyone!! Excellent service!!

Thomas W. on

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excellent, met my needs

CARL T. on

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Appreciate the efficient and friendly service!

cher a. on

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Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.

AMY C. on

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Nice facility and served its purpose.

gayla c. on

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No complaints, easy to work with and very clean

Lester E. on

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I have used this location a few times and have had a good experience each time - very good location ~

robert f. on

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This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn’t find the manager to be helpful.

DOUG F. on

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Great Experience

Mindy R. on

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Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.

Stephanie M. on

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Staff was always friendly and able to answer all questions.