Customer service was subpar. When checking out extra charge was on my invoice. GM did not know how to credit it back to me and told me he would call when he had credit my account. NO call back! Would not answer phone at location. Had to call uhaul corp - waited 20 mins on hold.
MICHAEL P.- Texas TX
- Lewisville
- 75067
Moving Truck Rental in Lewisville, TX at U-Haul Moving & Storage of Lewisville
525 N Stemmons Frwy
Lewisville,
TX
75067
(On the Southbound I-35E service road Next to Sam's Club)
(On the Southbound I-35E service road Next to Sam's Club)
Services at this Location:
Contact Us
525 N Stemmons FrwyLewisville, TX 75067
(On the Southbound I-35E service road Next to Sam's Club)
Services at this Location:
Location Hours
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- Propane exchange
- 24 hour customer return
One-Way and In-Town Local Rentals in Lewisville, TX 75067
U-Haul has the largest selection of in-town and one-way trucks and trailers available in your area. U-Haul offers an easy moving process when you rent a truck or trailer, which include: cargo and enclosed trailers, utility trailers, car trailers and motorcycle trailers. Combine your moving efforts by renting a truck and a trailer from U-Haul today.
Additional Services at this Location
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Moving Trucks
We have the largest selection of new trucks!
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Trailers & Towing
Our cargo and utility trailers start at $14.95!
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Self-Storage
We have the most coverage in North America!
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U-Box® Containers
We ship across town or accross the world!
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Moving Supplies
We sell hundreds of products to make moving easier!
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Trailer Hitches
U-Haul is North America's #1 hitch installer!
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Propane
Propane service delivered straight to your door!
Customer Reviews
- 4.0 Average Customer Rating
Let us know what you think.
Your valuable feedback will help us serve you better.
- Rating:
- 5.0
Easy and fast and convenient
DAVID S.- Rating:
- 5.0
Put a back up camera in all the 10foot rental trucks
DONNA P.- Rating:
- 5.0
Continue the good work!
JOHN D.- Rating:
- 1.0
The person who we dropped the truck off too I believe his name was Carl. Was cold and rude. We spoke and he didn't respond. Very sad that he is in customer service with that attitude.
ARIEL M.- Rating:
- 5.0
Need to check the tie down top rails. There were two that were just pulled loose but the parts were in the trailer. Thanks for good service. Tom Branch
THOMAS B.- Rating:
- 5.0
Lots of room to pull in and turn around, 24/7 drop off area was easy to identify!
BEAU N.- Rating:
- 4.0
Our only problem we experienced was that the location (address) that was provided by the web site was incorrect. By that I mean that when I put the location in my vehicle's nav system I was routed to downtown Dallas. I got the same result when I used the directions tab in the website. I finally was able to reach the uhaul location after getting directions from my son.
LANCE P.- Rating:
- 5.0
Leave as is. Staff at this location is on top of things. friendly , courteous, polite and willingness to want to help.
REYNALDO R.- Rating:
- 5.0
Employees are extremely friendly and helpful.
Kelly H.- Rating:
- 5.0
Everything went smoothly from beginning to end. I was very impressed with the company.
JAMES S.- Rating:
- 5.0
qUICK AND EASY TO PICK UP AND DROP OFF TRAILER
ROBERT W.- Rating:
- 5.0
De is awesome
CLEMENT B.- Rating:
- 5.0
Great service at check in and check out.
GENE C.- Rating:
- 5.0
Great selection and courteous staff
Mario C.- Rating:
- 1.0
I waited for over 1 hour before been attended to. 15 minutes per person. They swapped the truck am supposed to take. And forgot to put utility dolly for which I paid for. Gave me a truck that had no full fuel but says it does on paper (which I guess was for the other truck). I was highly disappointed!
CHUKWUDIMMA M.- Rating:
- 2.0
The desk people couldn't find the proper van info to check out the vehicle I rented online. We stood there just basically looking at each other for about 30 minutes before I suggested just give me whatever vehicle they had available. Also the lady with the broken arm was annoying and kept distracting the guy helping me with personal stories and questions. It took everything I had to not be rude about it. They discounted my mileage but at this point I was about 30 minutes behind schedule. This uhaul location has always been the worst to deal with over the years. Just pure garbage
JASON B.- Rating:
- 2.0
Truck broke down. Took over 2 hours to talk to someone. Drove back to the rental location to tell them the truck died and she told me there is nothing she can do, I should call roadside assistance. I told her to take the keys and have roadside pick up the truck and she told me it I leave the keys she was going to report that the truck was stolen.
CLAUDE S.- Rating:
- 5.0
This location took mask wearing serious and were respectful as so.
RAZA H.- Rating:
- 1.0
They gave me the wrong vehicle and stopped me as I was pulling out so I had to go inside and get keys to another vehicle, They didn't give me my dolly I ordered. Poor service.
ROBERT S.- Rating:
- 3.0
The U-Haul app is a total waste of time. Do not use it. People at location have no clue on how app works.
TONY R.- Rating:
- 2.0
The truck had a horrible smell. Location was aware. I felt sick in the stomach but was too pressed for time to go in to exchange. The rental should have been free÷
Telia J.- Rating:
- 5.0
Fast service. Extremely easy and quick to rent and return
PATRICK EDGAR M.- Rating:
- 3.0
I was charged twice and never saw a refund after waiting a week since it was returned. I was charged in full at pickup and then again at drop off in full.
Wesley H.- Rating:
- 4.0
The only reason I didn't check "Excellent" was because we rarely get excellent service anywhere. Excellent would have been if you brought me the trailer and then picked it up when I was done and washed my car. You should be proud of your store as the service was above average.
Mark R.