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DaMeiko F | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lewisville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Elevator needs service, buttons missing and door not opening or closing properly. Floors are clean but the rest of the building is dirty. No mattress carts anymore and never enough flat carts.
jeremy t | Overall ExperienceVery helpful. He got us in and out quickly. Very friendly
COLLEEN SShelby & Jordan made my experience with U-Haul extremely pleasurable. Thank you both for all your help.
Shawntella W | Overall ExperienceDrop off process was quick and efficient and staff was very helpful.
BRIAN BThey are always very helpful and willing to accamodate your needs
GARRETT B | Overall ExperienceMore help at the desk during busy times-
RYAN BMs Nutt what is the most helpful in Lewisville , Texas. Huffman in Iowa were very cordial and efficient.
DAVID BCustomer interaction nor great
GARY FCharged me $17 for fuel when it was under 3/4 when I got the vehicle. Upon mobile check in which I had to download the app and spend 10 minutes taking pictures of everything I expressed my concern for the fuel and it said I would be contacted. I was not they just charged me without any form of contact, would not rent from them again. The vehicle was in horrible condition the door barely closed and I told the rep that and she just laughed and handed me the keys. Also on the side of the vehicle it says 39.95 but on the website it’s listed as 49.95.
Damian WThe woman that checked in my husband was super nice and helpful. We had a gentleman come out and help us backout the truck and he was funny and helped us with a smile.
JAMES WPrice is exceptionally high however getting the 1 month free is a bonus
FREDERICK D | First ImpressionsThe staff were very helpful and nice to interact with. I will return to this location!
PAUL DTrailer Lights intermittently did not work. Faulty latch. Rear door opened twice on its own. 2 of the 4 rub/tie down rails were broken in several places. Trailer seemed to fishtail at almost any speed. I've rented a hundred or more trailers from you over the years. 3 in the past 10 days. Most were excellent, or at least very good. This one was trash.
James BVery efficient return.
Stephen BKeep Cheryl B! She is a treasure! Excellent communications skills and she gets the job done well, quickly, and efficiently. She is extremely professional while making you feel like family. I will definitely tell others about this U-Haul location.
SHERYL CTheir personnel were always very helpful and professional. Any questions were answered and emails sent. Thank you Lewisville Stemmons location for such good service..
Joy M | Overall ExperienceExcellent staff!! Service A+!!
John P | Overall ExperienceI rented a truck the first day and a trailer the next day. Expect to wait at least 30-45 minutes to check in. They always seem to be understaffed and undertrained. The truck had some type of sticky liquid in the seat, was only at 1/2 a tank of fuel, and the key was broken in the lock of the door so you couldn’t lock the cargo area. When I went back inside to tell the associate, they knew about it already but still rented out the truck. The trailer had moving blankets (almost 10 of them) just thrown in there which I had to remove to unload my items.
JASON CMy trailer actually had some trash (just a little bit) left from the previous renter. I returned the trailer clean and disposed of the cardboard (used for mixing adhesive), razor blade, small PCS pipe the previous renters left in the trailer.
MICHAEL CA customer serving agent was rude beyond belief. I ended up connecting the trailer myself after waiting 25 minutes on the lot personnel who were standing around and talking. After asking them if they were going to connect my trailer they walked into the garage. Unbelievable. I also didn’t get help when I returned. I dropped the trailer myself and went in to talk with the manager. I asked her to make sure she logged the return so I didn’t get charged an extra day — but later that evening I got a call saying it wasn’t returned. Never again
ROBERT SShelley the store manager is Awersome...
Carlos T | Overall ExperienceRepresentative staff excellent customer service
DANIEL CUpon return of the uhaul the person that received it never even checked it in and we were called later to ask where it was (3 days later). This is unprofessional and ridiculous. We were also promised a partial refund by this person which did not happen. The entire process was a cluster.
CLEON HHave your employees know how to actually tighten down and set up a motorcycle trailer onto a tow hitch. The employee did not do it correctly and upon leaving the U-Haul store, it had popped off of my tow hitch. I got charged the insurance fee for your employee not knowing how to do their basic job.
MOIRA EAll employees are very helping through the process
SCOTT LEasy return
R RIn about six weeks, I used this location twice. Every person I came into contact with was great. On my most recent visit, I reserved on-line. Pick and drop off both took less than five minutes! They know their jobs and they do them promptly. Don't change a thing, except maybe doing something to recognize the good work the staff is doing.
BILLY PThe experience was excellent and the People were so helpful.
Melinda SIt’s good and simple how it is to much steps would getting confusing for some people and mess up the rhythm
RYAN HNo answers the phones . I tried using the app to return could not find my location. I called serveal times waited for a while before I called back again..
MICHAEL PYard man was knowledgeable, friendly, helpful, quick service.
JEFFERY GCheryl was great and the other check in lady out front but I didn't get her name. He son was moving to MA if that helps!
Julia MI was in and out fast, and the staff was on top of it every step of the process. I would definitely recommend.
THOMAS HEveryone was a great help!
RYAN SI love the services that U-Haul provided as well as the equipment The staff is truly friendly and felt like family The only flaw and concern that I had ongoing rates kept getting higher and higher for a 10 x 10 nearly $200
judith h | Overall ExperienceHave the equipment reserved available
Miikka MFriendly. Knowledge and efficient service
GARY Sgreatness
RUDY RWash the tires so the trailer looks clean. The trailer itself was fine, no issues.
MIIKKA MThe lights kept sending faults. I kept stopping to check connection and it was always connected.
Timothy Sthey never checked in my equipment after the uhaul rep unhooked my equipment (it was NOT an after hours drop off) had to call corporate to have them check it in, and the Lewisville office did it 24 hours later after I called corp
carlos fCharge the actual advertised price quoted online. At the time of my reservation I was quoted $144. Including the $14 discount for returning the vehicle to a specific location. That discount disappeared from my quote once I was in person. Also I thought this was a charge for the day. But there was a mileage limit. I did not go passed the mileage limit but if there were any detours do to traffic the mileage limit could have been passed. I only had the truck for 8 hours and traveled 57 miles and $178 is a bit of a rip off.
Mark RIt's not my first time during business with. UHaul, only my first time to let with assistance from your staff. In which greatly appreciate their concerns in assisting me without prejudice. I the future if, I need a storage you can believe it will be UHaul. Thanks to your staff accommodation for a customer who need help.
Jacqueline G | Overall ExperienceThey did nice job made my movement easy .
OLUFEMI AThe staff was great. Renting an open trailer for a day was a good experience. Everybody I came into contact with knew what they were doing and did it well.
Bill PThank you for your service
Tiffany PGor the Job Done !!!
LEVI RI am extremely dissatisfied with the service I received from U-Haul this past weekend. I scheduled my reservation online for pickup on Sunday, which was supposed to include a utility dolly and furniture blankets. However, when I arrived at the U-Haul center, I was informed that there were no utility dollies available. Instead, I was directed to pick one up from another location—45 minutes away. When I arrived at the second location, I was told that I could not simply pick up the dolly as instructed. Instead, I had to create a new contract with them, and I would also be required to return the dolly to their location. This was completely inconvenient and unacceptable, as it forced me to drive additional miles in the rented truck, adding unnecessary costs. To make matters worse, when I called the original location to ask why I was sent on this wild goose chase, I was told that the person I had spoken with "did not exist." I then had to call U-Haul corporate, who refunded me for the duplicate dolly charge but refused to reimburse me for the additional mileage I had to drive to pick it up. U-Haul charges by the mile, yet I was expected to cover the cost of their mistake. I could understand being sent 10–15 miles to another location, but 45 miles out of my way—plus having to return the dolly myself in my own vehicle to avoid even more mileage charges—is absurd. U-Haul should not be profiting from customer inconvenience. All I received from customer service was multiple apologies, but that does not make up for the additional time, expense, and frustration I experienced. This situation was handled poorly from start to finish, and I will seriously reconsider using U-Haul in the future.
FELICIA BCheck cleanliness of cab. The return experience was amazing and the gentleman who “checked me back in outside” was so very helpful! I would rent again just based on that experience alone. Checking in was also an amazing experience
ELIZABETH PStaff was great
bruce kNo suggestions. Everything was quick and easy. Staff was friendly and helpful.
JEREMY BThe truck was absolutely awful. The steering was bad and the door was damaged where you could see out it while it was shut. Would def recommend you pull this truck from rentals to be honest.
ROBERT HFacility was immaculate. All staff helpful and knowledgeable. Sweet kind staff. I have another storage with Lewisville Uhaul. I will continue to do business here at this location!
Frankie L | Overall ExperienceEasy on-line reservation and check-in. The personnel at U-Haul Lewisville, Stemmons, were awesome!
Daniel HN/a
RHONDA BCustomer service is great at this location.
Ralph HThe only issue I had was that I had reserved an appliance dolly....but they did not have it in stock, which really made my move much harder. No apologies given,
KEVIN WRequired very little interaction.
John MGreat customer service with fun employees and a relaxed atmosphere.
Jory LEveryone was nice and very helpful
TIMOTHY DYour truck was at the location that we were directed to however blankets were not. they sent us to what they called that close by location, but it took to get there once we arrive at that location. We had to complete the process again to get the funds and Dolly we have to pay it to locations. We will be disappointed if the equipment is not where it was supposed to be. So much.Fir the advanced reservation!
Shery LFriendly, courteous staff.
TIMOTHY WWe have used this storage unit for 15 years. My parents started the unit when they downsized. Since that time,, kids and grandkids have used it for various moves. This has been a wonderful place and I would use it again if needed.
Carol J | Overall ExperienceVery friendly staff went above and beyond to make my move in comfortable especially during a very stressful time moving takes a lot it drains your energy and the staff at that location made me feel very comfortable throughout this ordeal so I really appreciate it the talks the laughs I really needed that that day and I was able to get that
ARIELLE S | First ImpressionsVery nice storage facility.
SUE N | Overall ExperienceThe staff was amazing except for one lady Cheryl B. She was rude and unprofessional on two separate occasions.
Britney H | Overall ExperienceShelby is the BEST! Her entire team is polite, professional, very helpful and attentive. Moving after 16 years was stressful to say the least, but UHAUL was there for me!!!!
Tamie P | Overall ExperienceAlways pleasant, timely
Tamie P | First ImpressionsEasy to deal with and very helpful
MISTY D | First ImpressionsSuper staff! Professional &!helpful! David Bertus
David B | First ImpressionsRude treatment. Elevator broken for 5bplus days. Charged for those days and I am disabled so could not access the unit first assigned. Then changed for those days when gi en a floor level unit. Please have a corporate level person contact me 972-342-3826.
PATRICE L | Overall ExperienceExcellent staff…very helpful & accommodating.
Gricel S | First ImpressionsIt was easy to load and unload your stuff and always carts available to help you get to your unit!
DANA M | Overall ExperienceThanks for your service.
Demetrius A | Overall ExperienceNice job
Evelyn I | First ImpressionsReally clean facility. I also really like the security system that they have there.
JOSHUA Y | First ImpressionsIssues with my accounts. Also, sending out mail stating storage is not paid. Then placing locks on storage. After, we have communicated several times on the issue.
jacqueline l | Overall ExperienceVery easy to move out the unit after many years. No hassles
JOAN D | First ImpressionsNone
AARON N | Overall ExperienceCyril was very helpful
Regina R | First ImpressionsPlease check with your storage office at UHaul. I have storage with UHaul made changes to combine together in order to make one payment monthly, instead of three payment.
jacqueline l | Overall ExperienceGreat service and friendly staff
LAKEISHA S | First ImpressionsThe management and staff is first class. You’re lucky to have those folks keep the good work up.
PHILIP M | Overall ExperienceNone
AARON N | First ImpressionsLa'Sean immediately greeted me and was very helpful and encouraged me to stick with the unit on site and my items will fit. I was going to try another storage company but her knowledge of size and dimensions gave me the confidence to stick with this location and she was correct. Was very early and I was confused on door access. Chris answered and gavee the steps up access. Very appreciative as I was in a rush.
QUEEN L | First ImpressionsYou should be clearer on what type of locks are required before order is placed for unit. Purchasing a lock and then having to purchase one from U-Haul solely because it’s not a uhaul branded lock is a bit ridiculous. I would also suggest paying your employees a bit more, they seemed very dissatisfied with their job and not very accommodating. I get that it’s a huge company…
Thomas R | Overall ExperienceThank you for being available for us in our time of need. Tamika
TAMIKA R | Overall ExperiencePaid my storage over the phone and then card was hacked, well someone tried to use it the following day and transaction was denied. Also no one should have to pay full price if they are not there the entire month. Had to pay a month of storage just for my belongs to be there 6 days. I wouldn’t advise anyone to use this place.
Teandra H | Overall ExperienceThe staff are Amazing, professional and very caring. I was greeted when I first walked in. I moved in today and I'm very very satisfied.
Claudette H | First ImpressionsThought it was outside it was not but refunded me so I was happy
Tanner L | Online Move InGreat team work going on
Perry S | First Impressionswe appreciated that you found a bigger unit nearby which made the transfer of our belongings easier.
RALPH V | First ImpressionsLack of training and communication led me to waste an hour of time attempting to get my free one month storage unit. I had to call management to get things straightened out on a morning where I didn’t have an hour to waste. I was told I had to use the lock in the unit - great - it’s in packaging I can’t even begin to open.
susan C | First ImpressionsFriendly and helpful.
Francisca H | First ImpressionsMost staff were kind but at times some came off short and rude.
stephanie r | Overall ExperienceGm Carl and his staff have been wonderful and helpful professionals and caring people and individuals I have noting but gratitude for them
Vincent J | First ImpressionsThe only thing that was a bit hard for me was moving is exhausting and I had hired movers to come help me move stuff out of uhaul into storage unit but I had a worker from uhaul ask me multiple times if they could do it for me instead of having the movers show up and kept asking if I just used cash app. I didn't feel safe about going that route with someone I didn't know well so I continued with having movers I hired come to storage facility.
stephanie r | First ImpressionsDonation area was disgustingly over packed! Needs to be cleaned up!
Stormi H | Overall ExperienceThank you for the great customer service. A highly satisfied customer
CYNTHIA W | Overall ExperienceGave a 4 star because the line wait was long inside store. Need more customer service help, especially on the weekends.
SHIRLEY L | First ImpressionsExcellent Service. Knowledgable Staff.
Catherine M | Overall ExperienceGood place, easy and convenient. Most of the staff is very helpful, a couple are on the cool side but that didn't deter me from renting, that's their problem not mine. I already have one storage unit, we moved our son up to this area and he ended up needing two. Overall, it is a good place to do business with. One last thing, the cleaning lady does a fantastic job and the place always have a great smell to it. She is very kind and respectful.
Julian M | First ImpressionsVery friendly and to the point is how I handled business. All the Uhaul workers was nice and helpful with whatever I needed done. Thank you guys for everything
Ejoyce D | First ImpressionsThey keep running my debit card for a storage unit I know longer have and have not had for a month please fix
Cory W | Overall ExperienceCustomer service is great. They take all the time needed to assist you. Very helpful..
AHIEZER T | Overall ExperienceWhen going into the Lewisville location, the lady there didn’t say hello! She just said what can I assist you with! Really had a bad attitude
Marvin H | First ImpressionsThe staff was very friendly knowledgeable and professional. They made me feel very welcomed. It was super easy and convenient and affordable. The storage unit was very clean.
Keshu J | First ImpressionsThank you for keeping my belongings safe for 6 years!!!
TENEKA H | Overall ExperienceStaff very helpful and knowledgeable
DAVID N | First ImpressionsThis is the WORST storage experience I have ever had. I moved my things out after two months of storage. Left the door OPEN, they have continued to charge me. I received a phone call last May. The woman advised the door was open when doing a check. I told her then that I was done using the unit. Still they continued to charge. Worst experience ever
Sequoia W | Overall ExperienceNo comments
irene c | Overall ExperienceFacility good, App and system, not so much
Mark S | Overall ExperienceExcellent facility. Employees always polite and helpful. Will use them again when needed.
JACK J | Overall ExperienceThere was difficulty with weather which they helped me above and beyond
genevieve s | First ImpressionsI had a great experience. Delano was helpful every visit. I greatly appreciate the amazing customer service.
CRYSTINA K | Overall ExperienceGreat customer service I would recommend this location to alot of friends
malcolm b | First ImpressionsBuen servicio rapido y comodo
David C | Overall ExperienceReally good experience. Everyone was really nice and was able to help me out
coleen f | Overall ExperienceAlways very clean and very convenient. We loved keeping our furniture here.
Kris M | Overall ExperiencePleasant visit to store. I didn’t Exeter storage unit.
Stanley L | First ImpressionsThe manager read the message that I posted when I logged into my account online. He prepared my statement prior to my arrival. Excellent customer service!
Carla C | Overall ExperienceThank you for your service. Your staff has always been very helpful each time I needed assistance. Thank you again!
Daniel C | Overall ExperienceAmazing 👏 Friendly Staff ,Awesome hours very convenient 👏 🙌🏼🙌🏼
Patricia T | Overall ExperienceThis was the worse customer service situation I have ever been in. Your staff told me that I had 24/7 access. I get to the unit and try to unload my uhaul trailer after hours to come across not being able to. I had my wife and children ( 2children and a newborn) waiting in y’all’s parking lot trying to get help to get into our unit. Also had to miss work because I had to call customer service multiple times.I call and talk to several customer service people just to get told they cannot help me. Then I ask to speak to someone higher up just to keep getting told that in emergency situations like this y’all have no plan in order to proceed to help your customers. I talked to 3 customer service reps and then a customer service manager. 1) customer service rep hung up in my face. 2) was a customer service rep through the live chat that pretty much had no care and couldn’t help. 3) was a customer service rep who listen and tried to help me to the best of her abilities. She did keep telling me that there wasn’t anyone I could talk to. Finally I got to talk to a customer service manager who was great and helped me every way he could. I still didn’t get access to the storage but he did send out emails. I believe on emergency situations y’all need more plans to help y’all’s customers.
Johnathan W | First ImpressionsThe staff was professional at all times and I never had any issues during the length of my rental of the storage unit. On multiple occasions, I witnessed the cleaning lady constantly sweeping and mopping all areas of the storage facility.
daniel d | Overall ExperienceEmployees are really great. Especially, the gentlemen that takes your truck from you or helps you with just about anything outside. Super nice, and very very strong work ethic. My only complaint is that it sometimes takes near forever to get to the front desk. There really should be two employees working the front desk at all times.
Kimberly F | Overall ExperienceGreat staff! So helpful and friendly
marsha m | First ImpressionsI called to confirm my reservation and the lady was extremely unhelpful. She didn’t even know if the office worker was “down there because she could have sworn she came in and said by a long time ago” even though the website said it was open. I asked if there was a way to go check or call the desk specifically to see and she said “oh sorry she doesn’t have a phone down there so you’ll just have to go see” It was an absolute nightmare picking up our truck with the 24/7 check in and on top of that they never gave us the dolly and furniture cloths we paid for. So getting this call after going through all of that was just the thing for me to never use U-Haul again.
McKenzie C | First ImpressionsProtect your power better. :-) while I was moving in the power went out, not your fault but made things weird.
Warren K | First ImpressionsThe lady who was there that 1st day was very friendly, informative and helpful. I really have never used a storage before and even the next day when I had questions she was eager to answer them . It was a great experience my 1st time to need a storage.
Rosie C | Overall ExperienceLittle on the “pricey” side but other than that, place has everything you need for moving and storage!
Lance T | Overall ExperienceGood, but the waiting time was long!
Lola O | First ImpressionsThere was only one downside, there was a lot of old furniture and stuff in the foyer by the elevators while trying to unload. But, for all I know they were getting ready to have it removed. Overall the facilities were neat and clean.
Cindy C | First ImpressionsThanks, I received great service. I had no problem with anything. Excellent Service!
Lois A | Overall ExperienceThe owner of the facility really should work on her people skills. Also, the facility is very quick to assess fees. If these two items were improved, customers would be more likely to keep their units longer. Also, they would be more apt to pay their bills on time. Remember that people like doing business with people they know, like, and trust. I never felt like I could know, like, or trust this owner.
Melissa B | Overall ExperienceGreat!
Kwangwoun K | First ImpressionsEveryone was very nice and went out of their way to be helpful.
Erika R | First ImpressionsThe staff was amazing and the storage was very clean.
DAVID L | Overall ExperienceGot what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.
Patrick H | First ImpressionsChelsey at the lewisville location was so helpful. Above and beyond service. Very professional
JYLENE W | First ImpressionsI would have stayed but I was not able to send packages to the facility other than that very professional.
Steve D | Overall ExperienceVery helpful staff
GUADALUPE G | Overall ExperienceEveryone was very friendly and nice!!!
mary h | Overall ExperienceEveryone was very friendly!??
mary h | First ImpressionsAngela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!
SUE R | First ImpressionsEveryone was very friendly but they moved very slow process took awhile
Tonya B | First ImpressionsEmployee was clueless and new. I had to explain how to process order using plain common sense. 1.5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.
corey p | First ImpressionsVery good service
JOSE Z | Overall ExperienceThere seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.
KIMBERLY W | Overall ExperienceGreat staff... knowledgeable and friendly
William W | First ImpressionsI am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….
celeste s | Overall ExperienceThe staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.
JILL A | Overall ExperienceFabulous company and prices and services
JOSE Z | First ImpressionsThe lady at the desk was very friendly and helpful. Great customer service skills.
Shaletha B | First ImpressionsThis was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.
Tim G | Overall ExperienceWe were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed
PAUL R | First ImpressionsYou told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me
Keith P | First ImpressionsIf ever needed again I would use this U-Haul facility.
Susan O | Overall ExperienceRate too expensive
Alex J | Overall ExperienceNo comment
SAID A | Overall ExperienceBroken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.
Robin L | Overall ExperienceOnline check still required check in at facility. Staff at facility (Karen/Greg) was professional, positive, and most helpful. Avg rating for this reason. Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident. That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract. However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.
Kim M | Online Move InIt was a great experience staff was always extremely helpful
Travis J | Overall ExperienceMy only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.
MELISSA S | First ImpressionsI try to always use this location!
Laura W | First ImpressionsGreat place great people great supply of materiel etc
Lance T | First ImpressionsProcess was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.
Justin A | First ImpressionsThe only problem was a malfunctioning electric lock that was repaired quickly.
Craig D | Overall ExperienceWas a special need and staff was super great for our need
sheryl r | Overall ExperienceRespectful and helpful staff .
Avanti E | Overall ExperienceThank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.
judy b | Overall ExperienceOne of my Units allowed Rat Acxess which ruined one my matresses
MIKE B | Overall ExperienceBeing put on hold a million times was annoying
leeann K | Overall ExperienceDoor wasn't the most secure. Great staff.
Luke H | Overall ExperienceThank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.
brian c | Overall ExperienceExceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.
Rhonda C | First ImpressionsMgr was very rude when I had to call on an issue
Rebecca Z | Overall ExperienceThis facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.
Joy U | Overall ExperienceLEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..
LINDA L | Overall ExperienceYOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS
Laney S | First ImpressionsVery convenient and easy to access. Glad I chose U-Haul.
Talesha M | Overall ExperienceGregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!
Emilee C | First ImpressionsYou have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.
David D | First ImpressionsStaff was very friendly and entertaining. Efficiently handled a busy day with a smile.
Nicholas W | First ImpressionsI like Kyle customer service at Lewisville.
Anand P | Overall ExperienceThe website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's $300 higher when you go to make your payment my original quote was for $1,225 I end up paying 1719
TAMMIE W | First ImpressionsPrice is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff. Thanks
Charlotte H | First ImpressionsI had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.
Melisha H | Online Move Inprofessional, friendly and helpful.
james b | First ImpressionsI’ve been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn’t know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.
Dominique J | Overall ExperienceDale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!
Cindy T | Overall ExperienceThank you for all you do, everything was perfect.
JAMES M | Overall ExperienceKyle was AMAZING on our move out day. Thank you!
CARLA D | Overall Experiencewas a great facility
robert b | Overall ExperienceUhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating
nicholas m | Overall ExperienceSafe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.
Carlos A | Overall ExperienceStaff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch
Russell S | First ImpressionsSurprisingly clean
Marta F | Overall ExperienceEverything was satisfactory
elyse U | Overall ExperienceService was excellent and quick.
Karina O | First ImpressionsI like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.
Phill L | Overall ExperienceQuick, fast and easy rental. Thanks.
Dean C | First ImpressionsStaff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.
JACK A | Overall ExperienceReasonable prices and a secure facility
Joshua F | Overall ExperienceThe facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!
Casey R | Overall ExperienceHad an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.
Jaime N | Overall Experiencegood job. good attitude. Right on Saigon
shaun g | First ImpressionsAs long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.
william s | Overall ExperienceI rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.
jack j | Overall ExperienceCharged my card without my authorization
Sarah K | Overall ExperienceThese guys are the best!! Made my multiple moves this year much easier!!
Lisa H | Overall ExperienceVery friendly staff
trent r | Overall ExperienceJonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.
WENDY G | First ImpressionsFacility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!
alice a | First ImpressionsI have used this U-Haul facility many times over the years and I have always received good service. My only wish would be if that the parking for the storage area be flat.
Susan O | Overall ExperienceYour employees were very polite and courteous and extremely helpful.
David J | Overall ExperienceGreat place. Secure place.
roger r | Overall ExperienceGreat place. Great customer service.
rodger r | Overall ExperienceGreat customer service.
David J | First ImpressionsGood experience for our first storage.
amanda a | Overall ExperienceProfessional staff, and smooth transaction.
Teresa R | Overall ExperienceReally helpful staff
elyse U | First ImpressionsThe staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.
Joshua F | First ImpressionsWe really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.
Cynthia D | First ImpressionsExelente servicio gracias. Que Dios, les Bendiga.
Hector H | Overall ExperienceGreat service and storage.
JENNIFER C | Overall ExperienceGreat place and the team there was very helpful.
Neil R | First ImpressionsVery incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs
david p | Overall ExperienceI had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.
Jennifer W | Overall ExperienceL
sammy m | First ImpressionsStaff was very helpful. Facility felt safe well managed
EMILIE R | Overall ExperienceI’m extremely happy with U-Haul at this site. They’ve been helpful and professional in all dealings.
Deborah A | Overall Experienceterrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.
DAVID C | Overall ExperienceFriendly and helpful staff
grace m | First ImpressionsVvv
Monty W | First ImpressionsN/a
April K | Overall ExperienceEverything was great!
Joe B | Overall ExperienceImpressed with how clean it is! Highly recommend!
Elizabeth R | Overall ExperienceMy experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.
Anthony F | Overall Experienceeveryone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!
ashley d | ReservationVery good service, and the equipment worked well.
Michael G | ReservationGreat service... Easy access
philip g | Overall ExperienceNo additional comments.
Jo B | Overall ExperienceFriendly and helpful.
CATHRINE H | Overall ExperienceThanks, great service
Elizabeth R | Overall ExperienceThe staff we very helpful at every step.
steve t | Overall ExperienceNo
Jarrod L | Overall ExperienceStaff was helpful. Move in was very easy. Place is clean and well lit.
Ronald W | ReservationThe rectangular box with a roof was perfect.
JUSTIN H | Overall Experience.
Maya S | Overall ExperienceI love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.
cher a | Overall ExperienceI would definitely recommend this facility to everyone!! Excellent service!!
brandon R | Overall Experienceexcellent, met my needs
Thomas W | Overall ExperienceAppreciate the efficient and friendly service!
CARL T | Overall ExperienceJonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.
cher a | ReservationNice facility and served its purpose.
AMY C | Overall ExperienceNo complaints, easy to work with and very clean
gayla c | Overall ExperienceI have used this location a few times and have had a good experience each time - very good location ~
Lester E | Overall ExperienceThis is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn’t find the manager to be helpful.
robert f | Overall ExperienceGreat Experience
DOUG F | Overall ExperienceGreat experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.
Mindy R | Overall ExperienceStaff was always friendly and able to answer all questions.
Stephanie M | Overall Experience