525 N Stemmons Frwy
Lewisville,
TX
75067
(On the Southbound I-35E service road Next to Sam's Club, Next to Sam's Club (just North of its parking lot).)
525 N Stemmons Frwy
Lewisville,
TX
75067
(On the Southbound I-35E service road Next to Sam's Club, Next to Sam's Club (just North of its parking lot).)
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Nothing, checking in was easy. Staff was friendly and very helpful! Great job Uhaul of Lewisville Texas
William B
Rating:
5.0
None
AARON N
|
First Impressions
Rating:
3.0
Lower your prices. $101 for 3 hours is crazy
Shyloe E
Rating:
5.0
None
LYNISS N
Rating:
5.0
When returning, the young man who assisted with getting the U-Haul parked was super helpful.
Tammy N
Rating:
4.0
Customer did not leave a comment.
Soyoun C
Rating:
5.0
La'Sean immediately greeted me and was very helpful and encouraged me to stick with the unit on site and my items will fit. I was going to try another storage company but her knowledge of size and dimensions gave me the confidence to stick with this location and she was correct. Was very early and I was confused on door access. Chris answered and gavee the steps up access. Very appreciative as I was in a rush.
QUEEN L
|
First Impressions
Rating:
2.0
The original equipment assigned was rusty and the trailer bed was mangled. I was able to switch but could not keep the trailer as long as requested in reservation. (Had to return by 4:00 PM instead of 6:00 as requested.
Mark G
Rating:
4.0
Customer did not leave a comment.
Robert M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Russell C
Rating:
3.0
My truck was dirty I don’t think it was checked until I did it was unacceptable
Chris T
Rating:
3.0
No problems except I returned the unit a day early yet my charges were not adjusted.
BC N
Rating:
5.0
Customer did not leave a comment.
donyea r
|
First Impressions
Rating:
5.0
Fast and Friendly
John H
Rating:
2.0
I was charged for fuel where as I did put fuel in it more than I Used. The fuel needle was way higher than 3/4th mark when I returned it. Even then they charged me extra fuel.
WASEEM K
Rating:
5.0
Customer did not leave a comment.
Mark F
Rating:
5.0
Customer did not leave a comment.
Edmund H
Rating:
5.0
Customer did not leave a comment.
STEPHANIE N
|
Overall Experience
Rating:
5.0
Passenger visor was broken. Driver side windows crank was missing the nob. One air vent was broken and very loose. TPMS sensor was on.
Christopher G
Rating:
5.0
Customer did not leave a comment.
trigg k
Rating:
1.0
You should be clearer on what type of locks are required before order is placed for unit. Purchasing a lock and then having to purchase one from U-Haul solely because it’s not a uhaul branded lock is a bit ridiculous. I would also suggest paying your employees a bit more, they seemed very dissatisfied with their job and not very accommodating. I get that it’s a huge company…
Thomas R
|
Overall Experience
Rating:
4.0
The bed of first trailer assigned to me was full of rust. The field representative was very helpful to switch to a clean trailer.
Mark G
Rating:
5.0
Customer did not leave a comment.
Christopher C
Rating:
5.0
Customer did not leave a comment.
Robert V
Rating:
4.0
Customer did not leave a comment.
Arlene R
Rating:
5.0
Customer did not leave a comment.
Shevaughn P
Rating:
4.0
Customer did not leave a comment.
Glen C
Rating:
5.0
Customer did not leave a comment.
Candace L
Rating:
3.0
These guys just tossed us the keys and said “good luck “. No training or overview on the truck. I had never driven a truck or towed a vehicle before and had to ask them for guidance. Just horrible customer service. And do t even get me started on the truck and equipment itself!
Deanna B
Rating:
3.0
Rental process took 4 hours not the fault of the pickup location the rental process is horrible! The online confirmation and check in is useless..
terry d
Rating:
5.0
Load the trailer so I don’t have to
Larry T
Rating:
3.0
When I arrived there were 2 people working the counter and no attempt to acknowledge my presence for several minutes. When I was signing in there was no personality shown. A very cold experience.
Michael M
Rating:
5.0
Great customer service from this location. My go to place for helping me move stuff.
Ben S
Rating:
5.0
Customer did not leave a comment.
Arthur H
Rating:
5.0
Nothing
Lisa T
Rating:
5.0
That team was superb. They truly care about patrons and have far better attitudes toward upholding brand name fulfillment.
matthew m
Rating:
5.0
Customer did not leave a comment.
Gary G
Rating:
5.0
Muy buena experiensia lo recomiendo.
fernando g
Rating:
5.0
Customer did not leave a comment.
Mohammad K
Rating:
4.0
Decent performance for the weight I hauled.
David H
Rating:
5.0
Thank you for being available for us in our time of need. Tamika
TAMIKA R
|
Overall Experience
Rating:
4.0
This reply is about the car transport we needed. The crew loaded the trailer onto the truck and strapped the car down for us in the pouring rain...above and beyond...great job. The drop off location was even better...just really nice people that cared about taking good care of the customer. I was impressed.
I was not impressed with trying to call the local location, automatically transfered over to a nationwide calling center and could not talk directly with my simple question. Not cool.
anthony a
Rating:
5.0
Customer did not leave a comment.
Pamala M
Rating:
3.0
have the vehicle YOU promised at the location you said it was going to be. I showed up at my appointed time, I was finally told several minutes later the truck I asked for was 15 miles away, and I could just drive up there to get it. so I can pay for more miles? I was canceling the reservation when luckily someone dropped off a p/u so after another 10 minute delay the reservation was put in my name.
I haven't read the fine print on your guarantee, but I think it's clear y'all didn't hold up your end of the bargain
Gerald H
Rating:
5.0
Customer did not leave a comment.
Matthew M
Rating:
3.0
Have staff available to check and hook up the trailers.
Guy T
Rating:
1.0
Cheryl was absolutely rude when I questioned my charges. The payment screen I viewed reflected different information from what she was telling me so I questioned the charges.
John B
Rating:
5.0
The I-haul app made the after hours drop off very easy
Richard M
Rating:
1.0
They did not have an appliance dolly available even though I reserved online ahead of time. The workers did not show up for morning shift so we had to hook up and lift trailer ourselves, luckily my husband was with me, as a single female I’m not sure what I would have done. The light cord for trailer was missing so we had to go back in and get another one to much confusion from the the employee.
It just made for a long moving day. Then at the end I had to return it the trailer to one store and appliance dolly to another. I wish we would have just gone to the other location (811 e state hwy 121) first. They were very knowledgeable, friendly, they had everything at one location and had people ready to help us. The worker there offered to load our appliance dolly into our trailer. I’ve done many U-Haul trailers in the past. This was very different from the normal and disappointing. I would not recommend the stemmons freeway location to people looking to move.
CAROLINE B
Rating:
5.0
Customer did not leave a comment.
Robert M
Rating:
5.0
Customer did not leave a comment.
shepherd w
Rating:
4.0
The manager was very helpful and friendly. The 3 other employees I encountered were not very helpful and not customer friendly. When returning a trailer I really needed a receipt that showed I returned the trailer unharmed. I had to make 3 trips into the showroom while getting the runaround. I tried to tell an employee that there was a dolly in the trailer as he walked away from me. When I followed him to see if he Heard me he just said “ I heard you” not bothering to stop walking away from me all the while.
GARY O
Rating:
4.0
Customer did not leave a comment.
Carlene J
Rating:
5.0
Customer did not leave a comment.
James A
Rating:
5.0
Please explain the charges
RHONDA H
Rating:
4.0
Truck was parked too close to a van. Barely got in. When backing out, I thought I would hit the van on the other side. Also parked too close.
DOUGLAS C
Rating:
4.0
Customer did not leave a comment.
Zachary B
Rating:
4.0
Customer did not leave a comment.
Greg B
Rating:
4.0
This trailer was beat up and modified when repaired from the original configurations. I am grateful the damages were not assessed to me but this makes it hard for me to dispute charges when it is so hard to see what is damaged and what is not.
Jonathan S
Rating:
5.0
Customer did not leave a comment.
Tom N
Rating:
4.0
Customer did not leave a comment.
Christopher M
Rating:
5.0
Staff was friendly, professional and got me in and out quickly. They answered the phone promptly when I called, I was not put on hold. The car trailer I rented was in good shape, even the tires were in great shape. Probably the best all around U-haul experience.
Perry L
Rating:
5.0
I have rented both a truck and trailer the past two weekends. Using the website was a very bad experience. On the first rental, we had to call customer service. They were very helpful. On the second rental, I gave up and just called the dealer directly. The service I received there was excellent.
The website is a real drawback and I will just call dealers directly in the future.
paul s
Rating:
2.0
Pick up scheduled for 7 am. They were not set up yet so I came back at 7:15. I had a reservation already, but they did not have any gas in the truck they had set for me. Took another clunker with .25 in the tank. Meanwhile highway was shutdown both ways over the lake so had to take another longer route around the lake at $1.19 per mile. Truck transmission made noises the whole time. Not well maintained.
Kenneth E
Rating:
5.0
Customer did not leave a comment.
Philip B
Rating:
2.0
U-haul changed my reservation (less convenient) from a local place in order to get the size I requested. However, neither the size truck I reserved nor the dolly I reserved were available. So, I had to drive much further and take multiple trips, resulting in a more-than-anticipated mileage charge.
The staff was very polite, and had to endure an alarm beeping at the front door.
Stuart B
Rating:
5.0
The staff that hooked up & removed the trailer were efficient and offered good safety tips
JOSEPH B
Rating:
5.0
Customer did not leave a comment.
Lilibeth M
Rating:
5.0
Nothing needs improving everybody was nice and professional they got me in and out.
Tevorish F
Rating:
4.0
The nice man who helped hook up the trailer for me was very helpful, pleasant and knowledgeable. The lady inside was not very friendly and sneezed into her hand before using same hand to hold my phone and ID. She should learn common etiquette and use a tissue.
Julie L
Rating:
4.0
Customer did not leave a comment.
Ralph H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Timothy W
|
Overall Experience
Rating:
4.0
My service was prompt and courteous. The 10’ truck was in good shape with 90,000 miles on it. I’d rent from here again.
Charles H
Rating:
5.0
Customer did not leave a comment.
Roger B
Rating:
5.0
Great experience with this group. They got us in/out very quickly (which is probably what all people want). Keep up the good work everyone! Bill/Susan
Bill S
Rating:
3.0
Customer did not leave a comment.
YAEL S
Rating:
5.0
Excellent attention!
Manuel G
Rating:
2.0
Paid my storage over the phone and then card was hacked, well someone tried to use it the following day and transaction was denied. Also no one should have to pay full price if they are not there the entire month. Had to pay a month of storage just for my belongs to be there 6 days. I wouldn’t advise anyone to use this place.
Teandra H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joe l
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
lisa m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bill C
Rating:
5.0
Muy bueno
Kelvis P
Rating:
3.0
Customer did not leave a comment.
Linda R
Rating:
5.0
Customer did not leave a comment.
John H
Rating:
2.0
Customer online app didn’t work, dates and hours were incorrect, total charges were unknown til after, paper receipt was an issue. Customer service poor.
Guy H
Rating:
5.0
Customer did not leave a comment.
Bea G
Rating:
5.0
Customer did not leave a comment.
Kenneth W
Rating:
1.0
Customer did not leave a comment.
Isabell A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martin R
Rating:
5.0
Great team working at this location
Matthew G
Rating:
4.0
Helpful staff
Garret P
Rating:
5.0
Customer did not leave a comment.
Kimberly P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elizabeth A
Rating:
5.0
Customer did not leave a comment.
Brandy K
|
Overall Experience
Rating:
5.0
The gentlemen that helped me by the name of Antwan from the Lewisville command center on setting up my 5x8 trailer
reservation was Great on answering all my questions.
And the gentlemen by the name of Jeff from the Lewisville location also was very helpful on my trailer pickup/ dropoff
easy breezy!!
ROBERT H
Rating:
5.0
Customer did not leave a comment.
Danny D
Rating:
5.0
Great customer service from this location!
Ethan P
Rating:
5.0
Customer did not leave a comment.
Allen J
Rating:
5.0
Customer did not leave a comment.
Amaiyah C
|
Overall Experience
Rating:
5.0
The guy helping me hook up my trailer was awesome. I wanted to give a big thank you to him. Awesome job.
Donny D
Rating:
5.0
I have rented from this location for years and always great service.
JOHN S
Rating:
4.0
Customer did not leave a comment.
Cynthia M
Rating:
5.0
Customer did not leave a comment.
Martin R
Rating:
5.0
I may be wrong but I think the coolant or something needs to be checked maybe the hoses because it sounds like it’s clicking. Otherwise the truck was in OK shape. It would be good if you guys would wash off the steering wheel. They are always so black with dirt.
This location is the best location in the world which I have used! True!
Constance L
Rating:
5.0
Customer did not leave a comment.
Phillip C
Rating:
5.0
I use the Lewisville location whenever I have items that need to be moved from one location to another.
Dwayne B
Rating:
5.0
Excellent
Kim N
Rating:
5.0
Customer did not leave a comment.
kevin s
Rating:
5.0
Customer did not leave a comment.
William H
Rating:
5.0
Customer did not leave a comment.
Tamara B
Rating:
5.0
Customer did not leave a comment.
Raul N
Rating:
5.0
The staff are Amazing, professional and very caring.
I was greeted when I first walked in. I moved in today and
I'm very very satisfied.
Claudette H
|
First Impressions
Rating:
1.0
The truck was not cleaned .. they handed over the keys to behind the building truck was parked .. Uhaul windshield sign was up .. there was empty energy drink can in the cup holder .. I drove the truck to the front of the office and handed over the items to the shop attendant..
It is cold and rained in DFW metroplex since last Friday.. The driver side door leaked cold air in the cabin ..
because of the rain and cold I was not able to finish my moving in one day. All I needed is a couple of extra hours to finish and I could deliver the truck back. Same night I called in I was told even if I keep it for a couple of hours I have to pay the full next day rental, they charge me for it .. Not happy ..
The truck was leaking water inside the cargo. It was all wet inside the cargo in the box… The truck drove rough with a lot of vibration and noise on the road at 65 mph..
RAHIM K
Rating:
5.0
Customer did not leave a comment.
Donavon S
Rating:
5.0
You need a paper based back up for when the computer system is down
Kenneth W
Rating:
3.0
Thought it was outside it was not but refunded me so I was happy
Tanner L
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Eric B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Ejoyce D
|
Overall Experience
Rating:
5.0
Great team work going on
Perry S
|
First Impressions
Rating:
5.0
we appreciated that you found a bigger unit nearby which made the transfer of our belongings easier.
RALPH V
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
casey m
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angellica G
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Nicole R
|
Overall Experience
Rating:
1.0
Lack of training and communication led me to waste an hour of time attempting to get my free one month storage unit. I had to call management to get things straightened out on a morning where I didn’t have an hour to waste. I was told I had to use the lock in the unit - great - it’s in packaging I can’t even begin to open.
susan C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shannon V
|
Overall Experience
Rating:
5.0
Friendly and helpful.
Francisca H
|
First Impressions
Rating:
4.0
Most staff were kind but at times some came off short and rude.
stephanie r
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Spencer M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shadaka J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Susan S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Karl H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Linda L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JEENA M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clayton L
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Brianna C
|
Overall Experience
Rating:
5.0
Gm Carl and his staff have been wonderful and helpful professionals and caring people and individuals I have noting but gratitude for them
Vincent J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Cindy C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHIRLEY L
|
Overall Experience
Rating:
4.0
The only thing that was a bit hard for me was moving is exhausting and I had hired movers to come help me move stuff out of uhaul into storage unit but I had a worker from uhaul ask me multiple times if they could do it for me instead of having the movers show up and kept asking if I just used cash app. I didn't feel safe about going that route with someone I didn't know well so I continued with having movers I hired come to storage facility.
stephanie r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Caroll J
|
First Impressions
Rating:
3.0
Donation area was disgustingly over packed! Needs to be cleaned up!
Stormi H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keshu J
|
Overall Experience
Rating:
5.0
Thank you for the great customer service. A highly satisfied customer
CYNTHIA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DEXTER W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Marta I
|
First Impressions
Rating:
4.0
Gave a 4 star because the line wait was long inside store. Need more customer service help, especially on the weekends.
SHIRLEY L
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Cathie R
|
Overall Experience
Rating:
5.0
Excellent Service. Knowledgable Staff.
Catherine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Khadijah A
|
Overall Experience
Rating:
4.0
Good place, easy and convenient. Most of the staff is very helpful, a couple are on the cool side but that didn't deter me from renting, that's their problem not mine. I already have one storage unit, we moved our son up to this area and he ended up needing two. Overall, it is a good place to do business with. One last thing, the cleaning lady does a fantastic job and the place always have a great smell to it. She is very kind and respectful.
Julian M
|
First Impressions
Rating:
5.0
Very friendly and to the point is how I handled business. All the Uhaul workers was nice and helpful with whatever I needed done. Thank you guys for everything
Ejoyce D
|
First Impressions
Rating:
3.0
They keep running my debit card for a storage unit I know longer have and have not had for a month please fix
Cory W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
LELAND K
|
Overall Experience
Rating:
5.0
Customer service is great. They take all the time needed to assist you. Very helpful..
AHIEZER T
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Nikki S
|
Overall Experience
Rating:
3.0
When going into the Lewisville location, the lady there didn’t say hello! She just said what can I assist you with! Really had a bad attitude
Marvin H
|
First Impressions
Rating:
5.0
The staff was very friendly knowledgeable and professional. They made me feel very welcomed. It was super easy and convenient and affordable. The storage unit was very clean.
Keshu J
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jeremy S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Susan S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GLODENE R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Brianna H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Edward W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MARK A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Neil R
|
Overall Experience
Rating:
5.0
Thank you for keeping my belongings safe for 6 years!!!
TENEKA H
|
Overall Experience
Rating:
5.0
Staff very helpful and knowledgeable
DAVID N
|
First Impressions
Rating:
1.0
This is the WORST storage experience I have ever had. I moved my things out after two months of storage. Left the door OPEN, they have continued to charge me. I received a phone call last May. The woman advised the door was open when doing a check. I told her then that I was done using the unit. Still they continued to charge. Worst experience ever
Sequoia W
|
Overall Experience
Rating:
5.0
No comments
irene c
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
LEMONDE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kenneth K
|
Overall Experience
Rating:
4.0
Facility good, App and system, not so much
Mark S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
casey m
|
First Impressions
Rating:
5.0
Excellent facility. Employees always polite and helpful. Will use them again when needed.
JACK J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
shannon w
|
First Impressions
Rating:
5.0
There was difficulty with weather which they helped me above and beyond
genevieve s
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Luka W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SAMUEL H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Timothy H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charlotte H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Larry H
|
Overall Experience
Rating:
5.0
I had a great experience. Delano was helpful every visit. I greatly appreciate the amazing customer service.
CRYSTINA K
|
Overall Experience
Rating:
4.0
Great customer service I would recommend this location to alot of friends
malcolm b
|
First Impressions
Rating:
5.0
Buen servicio rapido y comodo
David C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shannon V
|
First Impressions
Rating:
4.0
Really good experience. Everyone was really nice and was able to help me out
coleen f
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
BRANDY W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Anessa H
|
Overall Experience
Rating:
5.0
Always very clean and very convenient. We loved keeping our furniture here.
Kris M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
EARTHSAIL W
|
First Impressions
Rating:
5.0
Pleasant visit to store. I didn’t Exeter storage unit.
Stanley L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharon b
|
Overall Experience
Rating:
5.0
The manager read the message that I posted when I logged into my account online. He prepared my statement prior to my arrival. Excellent customer service!
Carla C
|
Overall Experience
Rating:
5.0
Thank you for your service. Your staff has always been very helpful each time I needed assistance. Thank you again!
Daniel C
|
Overall Experience
Rating:
5.0
Amazing 👏 Friendly Staff ,Awesome hours very convenient 👏 🙌🏼🙌🏼
Patricia T
|
Overall Experience
Rating:
1.0
This was the worse customer service situation I have ever been in. Your staff told me that I had 24/7 access. I get to the unit and try to unload my uhaul trailer after hours to come across not being able to. I had my wife and children ( 2children and a newborn) waiting in y’all’s parking lot trying to get help to get into our unit. Also had to miss work because I had to call customer service multiple times.I call and talk to several customer service people just to get told they cannot help me. Then I ask to speak to someone higher up just to keep getting told that in emergency situations like this y’all have no plan in order to proceed to help your customers. I talked to 3 customer service reps and then a customer service manager. 1) customer service rep hung up in my face. 2) was a customer service rep through the live chat that pretty much had no care and couldn’t help. 3) was a customer service rep who listen and tried to help me to the best of her abilities. She did keep telling me that there wasn’t anyone I could talk to. Finally I got to talk to a customer service manager who was great and helped me every way he could. I still didn’t get access to the storage but he did send out emails. I believe on emergency situations y’all need more plans to help y’all’s customers.
Johnathan W
|
First Impressions
Rating:
5.0
The staff was professional at all times and I never had any issues during the length of my rental of the storage unit. On multiple occasions, I witnessed the cleaning lady constantly sweeping and mopping all areas of the storage facility.
daniel d
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Isaiah V
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
laney s
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rashonda S
|
First Impressions
Rating:
5.0
Employees are really great. Especially, the gentlemen that takes your truck from you or helps you with just about anything outside. Super nice, and very very strong work ethic.
My only complaint is that it sometimes takes near forever to get to the front desk. There really should be two employees working the front desk at all times.
Kimberly F
|
Overall Experience
Rating:
5.0
Great staff! So helpful and friendly
marsha m
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sharon b
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jay J
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JUWANA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faye P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Crystal H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
De K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amy W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbi W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Bobbi W
|
Overall Experience
Rating:
1.0
I called to confirm my reservation and the lady was extremely unhelpful. She didn’t even know if the office worker was “down there because she could have sworn she came in and said by a long time ago” even though the website said it was open. I asked if there was a way to go check or call the desk specifically to see and she said “oh sorry she doesn’t have a phone down there so you’ll just have to go see”
It was an absolute nightmare picking up our truck with the 24/7 check in and on top of that they never gave us the dolly and furniture cloths we paid for. So getting this call after going through all of that was just the thing for me to never use U-Haul again.
McKenzie C
|
First Impressions
Rating:
5.0
Protect your power better. :-) while I was moving in the power went out, not your fault but made things weird.
Warren K
|
First Impressions
Rating:
5.0
The lady who was there that 1st day was very friendly, informative and helpful. I really have never used a storage before and even the next day when I had questions she was eager to answer them . It was a great experience my 1st time to need a storage.
Rosie C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Erin M
|
Overall Experience
Rating:
4.0
Little on the “pricey” side but other than that, place has everything you need for moving and storage!
Lance T
|
Overall Experience
Rating:
4.0
Good, but the waiting time was long!
Lola O
|
First Impressions
Rating:
5.0
There was only one downside, there was a lot of old furniture and stuff in the foyer by the elevators while trying to unload. But, for all I know they were getting ready to have it removed. Overall the facilities were neat and clean.
Cindy C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Maletta L
|
Online Move In
Rating:
3.0
Customer did not leave a comment.
DAVID S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Sidney i
|
First Impressions
Rating:
5.0
Thanks, I received great service. I had no problem with anything. Excellent Service!
Lois A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
BILL D
|
First Impressions
Rating:
2.0
The owner of the facility really should work on her people skills.
Also, the facility is very quick to assess fees.
If these two items were improved, customers would be more likely to keep their units longer. Also, they would be more apt to pay their bills on time.
Remember that people like doing business with people they know, like, and trust. I never felt like I could know, like, or trust this owner.
Melissa B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lesley L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SALOMON R
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Andre S
|
First Impressions
Rating:
5.0
Great!
Kwangwoun K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lacey L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tamara R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jeremy B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robert D
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Phillip M
|
First Impressions
Rating:
5.0
Everyone was very nice and went out of their way to be helpful.
Erika R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jairo O
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Victoria B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
SHANE W
|
First Impressions
Rating:
5.0
The staff was amazing and the storage was very clean.
DAVID L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Deleecia C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KEITH D
|
Overall Experience
Rating:
5.0
Got what I was looking for. 24 hour access, auto pay, within my budget, and a spacious storage unit. Used it last night with no issue. Guy who helped us was casual and friendly. Really needed a storage unit for awhile now, so glad this is done. We were gonna shop around a bit, but my wife and I used them back in 2010 so we went with what was familiar.
Patrick H
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
MARTI G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
teneshia t
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kayla T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
dianne a
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
BRANDY W
|
First Impressions
Rating:
5.0
Chelsey at the lewisville location was so helpful. Above and beyond service. Very professional
JYLENE W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Todd H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUAN F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tim M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Amer B
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
Marian M
|
Overall Experience
Rating:
5.0
I would have stayed but I was not able to send packages to the facility other than that very professional.
Steve D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Cory G
|
Overall Experience
Rating:
5.0
Very helpful staff
GUADALUPE G
|
Overall Experience
Rating:
5.0
Everyone was very friendly and nice!!!
mary h
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Richard W
|
Overall Experience
Rating:
5.0
Everyone was very friendly!??
mary h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tanya N
|
First Impressions
Rating:
5.0
Angela at the Lewisville, Tx North Stemmons Freeway location was amazing!!!! Her staff was extremely helpful with my move from San Antonio, Tx. She understood my stress level regarding my move and made the situation easier for me. Highly recommend her location!
SUE R
|
First Impressions
Rating:
5.0
Everyone was very friendly but they moved very slow process took awhile
Tonya B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DUANCHELLE L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
MARTI G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shante W
|
Overall Experience
Rating:
2.0
Employee was clueless and new. I had to explain how to process order using plain common sense. 1.5 hrs of my life gone due to lack of training and experienced personnel. Turning in rental and checking into new unit should have NOT been that hard.
corey p
|
First Impressions
Rating:
5.0
Very good service
Jose Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ronald c
|
First Impressions
Rating:
1.0
Customer did not leave a comment.
Amanda M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Israel A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ashley K
|
Overall Experience
Rating:
4.0
There seems to always be a line to rent trailers. Sometimes over 5 customers waiting and 1 person working the reservations.
KIMBERLY W
|
Overall Experience
Rating:
5.0
Great staff... knowledgeable and friendly
William W
|
First Impressions
Rating:
1.0
I am not a happy camper… I had to call several times to cancel my storage… I called… thinking it was taken dare of… I get a letter saying I was late… I called and edited again… even had guy email manager… I moved out july 24… called july 26… see on survey that close out date is Aug 8…. What is that? Please make it right..how many people do I have to call? Ridiculous….
celeste s
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Titianna N
|
Overall Experience
Rating:
5.0
The staff was helpful and friendly. The storage building was clean and secure. The only problem we had was that the latch on the door of our storage space was VERY difficult to open; it just refused to slide unless very strongly forced.
JILL A
|
Overall Experience
Rating:
5.0
Fabulous company and prices and services
Jose Z
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JILL A
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Kip C
|
Overall Experience
Rating:
5.0
The lady at the desk was very friendly and helpful. Great customer service skills.
Shaletha B
|
First Impressions
Rating:
1.0
This was a filthy u haul. I don't understand what has happen to U haul. They used to be a good, reliable company. But after the.past couple of horrendous experiences we had between storage and trailer rental, we will never use this company again. The have cost us time, monet, and much aggravation.
Tim G
|
Overall Experience
Rating:
5.0
We were in and out very fast, the only thing was the prices did not match on everything , For example the truck rental said 1995 and I also opted for the $14 insurance so somehow or another my bill came out to $54 , I just thought that was weird because it said 1995 and then $14 that’s $35 but somehow my bill came out to $54 and then we rented a 5 x 10 storage it said 7495 a month but the lady charged me $85 a month so somewhere in the process of getting checked out the price is changed
PAUL R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Al m
|
First Impressions
Rating:
3.0
You told me I had one month free storage so I booked it and later found out it was the second month. I only needed one month so you lied to me
Keith P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Paula B
|
Overall Experience
Rating:
5.0
If ever needed again I would use this U-Haul facility.
Susan O
|
Overall Experience
Rating:
3.0
Rate too expensive
Alex J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
isabell m
|
Overall Experience
Rating:
3.0
No comment
SAID A
|
Overall Experience
Rating:
4.0
Broken glass on floor by elevator. Reserved 3 units and they were not available. Elevator needs repair.
Robin L
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
MICHAEL B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CAROL M
|
Overall Experience
Rating:
3.0
Online check still required check in at facility.
Staff at facility (Karen/Greg) was professional, positive, and most helpful.
Avg rating for this reason.
Though I have 24-hour access, system did not work after hours. Created a huge problem with a 26ft truck with with furniture to move in. On June 3 at 11 PM at night I had no other recourse but to stack up the truck and my home garage because the truck needed to be returned the following day. Not at all happy about that incident.
That night when trying to gain access, there was another customer there experiencing the same situation. Though he called the contact number there was nothing U-Haul could do to reset or to provide entry. I also contacted U-Haul to which they informed me that there was nothing they could do to give me access after hours. This is a situation that you have needs to seek to resolve. When you have a full truck of items that need to be unloaded, you must definitely need 24 hour access that was agreed-upon in the contract.
However the next day when I return to the facility, Greg research and determined that he could not explain what happened the previous evening. He tested reset and tested my card and walked over to ensure it was working. No explanation for the access being denied the previous night. He promised to research and determine if my contract could be extended or what credit accommodations U-Haul would make for the unfortunate experience the previous night.
Kim M
|
Online Move In
Rating:
5.0
It was a great experience staff was always extremely helpful
Travis J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tim M
|
First Impressions
Rating:
3.0
My only issue was that it was so busy the kind office personnel could use some help. If we did have an issue, we had to wait in a long line to get it resolved. Maybe a roaming assistant would be beneficial in the office.
MELISSA S
|
First Impressions
Rating:
5.0
I try to always use this location!
Laura W
|
First Impressions
Rating:
5.0
Great place great people great supply of materiel etc
Lance T
|
First Impressions
Rating:
3.0
Process was great but I’ve gotten about 10 emails/texts asking me to review which is way too many.
Justin A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christopher D
|
Overall Experience
Rating:
5.0
The only problem was a malfunctioning electric lock that was repaired quickly.
Craig D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
deneshala w
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TERRI C
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
BRANDON S
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joseph j
|
First Impressions
Rating:
5.0
Was a special need and staff was super great for our need
sheryl r
|
Overall Experience
Rating:
5.0
Respectful and helpful staff .
Avanti E
|
Overall Experience
Rating:
5.0
Thank you for your kindness and favor you have shown me the the ice storm February 17, 2021 and my house flooded. May you be blessed.
judy b
|
Overall Experience
Rating:
4.0
One of my Units allowed Rat Acxess which ruined one my matresses
MIKE B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Katherine M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Shante W
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Karen E
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
TYRONE W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Faria A
|
Overall Experience
Rating:
3.0
Being put on hold a million times was annoying
leeann K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen E
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Laney S
|
Overall Experience
Rating:
3.0
Door wasn't the most secure. Great staff.
Luke H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PHILLIP L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DAVID L
|
First Impressions
Rating:
5.0
Thank you so much for always being friendly and helpful. Angela was always great when we communicated and worked with her.
brian c
|
Overall Experience
Rating:
4.0
Exceptional experience EXCEPT for allowing storage entry to those unmasked. I understand it's difficult to enforce, but more effort should be put toward enforcement. NO ONE ELSE at the very busy loading dock wore a mask.
Rhonda C
|
First Impressions
Rating:
1.0
Mgr was very rude when I had to call on an issue
Rebecca Z
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sade T
|
First Impressions
Rating:
1.0
This facility and rental site are poorly managed. I moved my belongings out specifically so I wouldn't have to continue paying for inadequate service. I won't use Uhaul storage or moving trucks in the future because of my experiences at this location.
Joy U
|
Overall Experience
Rating:
5.0
LEWISVILLE,TX Always the best service. And such kind , friendly and helpful staff and the Mgr.Greg Farley is the greatest..
LINDA L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Johnny M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Angela T
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Craig D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
james b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Emilee C
|
Overall Experience
Rating:
3.0
YOUR COMPUTERS THE EMPLOYEES USE ARE SLOW AND WORN OUT IT TOOK ME 45 MINUTES TO CHECK OUT BECAUSE THE COMPUTERS KEPT FREEZING UP . THIS IS THE SECOND TIME THIS HAS HAPPEN TO ME THERE . PLEASE FIX THE COMPUTERS
Laney S
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
katie a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
THOMAS T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
gloria b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
pricilla p
|
Overall Experience
Rating:
5.0
Very convenient and easy to access. Glad I chose U-Haul.
Talesha M
|
Overall Experience
Rating:
5.0
Gregory helped me! He was very inviting. Asked information about where I was moving from and we ended up knowing some of the same people. This move was a hard one for personal reasons, but his warm welcome was much needed!
Emilee C
|
First Impressions
Rating:
5.0
You have the friendliest staff I have ever met! I was always treated with respect, kindness, and understanding during these trying times. I'm glad I used U-haul as my moving choice. I even rented the most hassles storage unit to complete my moving experience. Thank you U-haul for my wonderful moving experience.
David D
|
First Impressions
Rating:
5.0
Staff was very friendly and entertaining. Efficiently handled a busy day with a smile.
Nicholas W
|
First Impressions
Rating:
5.0
I like Kyle customer service at Lewisville.
Anand P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mary S
|
First Impressions
Rating:
1.0
The website is horrible they give you a price but it doesn't give you everything so we need to actually pay for your reservation after being told you have no deposit and you don't have to pay now it's $300 higher when you go to make your payment my original quote was for $1,225 I end up paying 1719
TAMMIE W
|
First Impressions
Rating:
5.0
Price is a little high for the size of the units. Could have rented else where for less - but I have had success here prior so I trusted you again with my stuff.
Thanks
Charlotte H
|
First Impressions
Rating:
5.0
I had a last minute need for storage for some furniture and was able to go onto your website, view available storage units, and book a unit. We came inside the office on our first visit just to make sure we were all set and didn't need to do anything else. We didn't. We've been to the unit a few times now and it has been really convenient.
Melisha H
|
Online Move In
Rating:
5.0
professional, friendly and helpful.
james b
|
First Impressions
Rating:
2.0
I’ve been trying to get ahold of someone in the office for sometime now. When I went in the man at the counter didn’t know what to do so he said he would call me once he knew the answer and he never did. I emailed the manager several time and he never responded to me.
Dominique J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
marcus T
|
Overall Experience
Rating:
5.0
Dale ( I think that was his name!) was a huge help! He contacted me before my Ubox was going to be picked up, and I was able to store a few more items before it was shipped! The Ubox was ready and waiting for me when I got there! And it has arrived in Lubbock Texas today!
Cindy T
|
Overall Experience
Rating:
5.0
Thank you for all you do, everything was perfect.
JAMES M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Lisa P
|
First Impressions
Rating:
5.0
Kyle was AMAZING on our move out day. Thank you!
CARLA D
|
Overall Experience
Rating:
5.0
was a great facility
robert b
|
Overall Experience
Rating:
5.0
Uhaul has been my trusted provider for transport and storage for the past decade. Staff here was welcoming and accommodating
nicholas m
|
Overall Experience
Rating:
4.0
Safe and reliable location for your storage needs. Had no issue accessing my unit when needed. Would store here again.
Carlos A
|
Overall Experience
Rating:
5.0
Staff were super helpful & friendly. Facilities are very clean, and security/safety seems top notch
Russell S
|
First Impressions
Rating:
5.0
Surprisingly clean
Marta F
|
Overall Experience
Rating:
4.0
Everything was satisfactory
elyse U
|
Overall Experience
Rating:
5.0
Service was excellent and quick.
Karina O
|
First Impressions
Rating:
5.0
I like this location. The place is well kept. The only thing I don't like is the box maze they created to get to the service desk.
Phill L
|
Overall Experience
Rating:
5.0
Quick, fast and easy rental. Thanks.
Dean C
|
First Impressions
Rating:
5.0
Staff always friendly and helpful. Tried 2 other storage facilities before moving to U-Haul. Will be returning to U-Haul when future needs arise.
JACK A
|
Overall Experience
Rating:
5.0
Reasonable prices and a secure facility
Joshua F
|
Overall Experience
Rating:
5.0
The facilities are nice, clean, and well maintained! The staff are very friendly and helpful and always went out of their way to provide assistance!
Casey R
|
Overall Experience
Rating:
4.0
Had an issue, one employee told me that I could pay for the storage for the whole month and if move early they prorate and refund me the unused portion, but than was not true.
Jaime N
|
Overall Experience
Rating:
5.0
good job. good attitude. Right on Saigon
shaun g
|
First Impressions
Rating:
5.0
As long as we have lived in Lewisville (some 18 years) this UHaul has been our go to for storage and truck rentals. They are personable and very service minded, which is difficult to find these days.
william s
|
Overall Experience
Rating:
5.0
I rented a trailer and had a storage until. Both were clean and in top shape. The staff is knowledgeable and very friendly. Above all there was never any waiting.
jack j
|
Overall Experience
Rating:
3.0
Charged my card without my authorization
Sarah K
|
Overall Experience
Rating:
5.0
These guys are the best!! Made my multiple moves this year much easier!!
Lisa H
|
Overall Experience
Rating:
5.0
Very friendly staff
trent r
|
Overall Experience
Rating:
5.0
Jonathan was very friendly and incredibly helpful. Could not ask for a better or easier experience.
WENDY G
|
First Impressions
Rating:
5.0
Facility is very clean, and the office staff were all friendly and willing to answer questions. The procedures seem very secure and easy to follow. Use of the free carts is great!
alice a
|
First Impressions
Rating:
5.0
I have used this U-Haul facility many times over the years and I have always received good service.
My only wish would be if that the parking for the storage area be flat.
Susan O
|
Overall Experience
Rating:
5.0
Your employees were very polite and courteous and extremely helpful.
David J
|
Overall Experience
Rating:
5.0
Great place. Secure place.
roger r
|
Overall Experience
Rating:
5.0
Great place. Great customer service.
rodger r
|
Overall Experience
Rating:
5.0
Great customer service.
David J
|
First Impressions
Rating:
5.0
Good experience for our first storage.
amanda a
|
Overall Experience
Rating:
4.0
Professional staff, and smooth transaction.
Teresa R
|
Overall Experience
Rating:
5.0
Really helpful staff
elyse U
|
First Impressions
Rating:
3.0
The staff was friendly and helpful, but it was apparent that the employee that was assisting me required more experience with the company software and order entry systems.
Joshua F
|
First Impressions
Rating:
1.0
We really needed a dolly which I ordered and was informed it was inside the truck. I'm a disabled Veteran so it was really needed. Yes I asked again at check out.
Cynthia D
|
First Impressions
Rating:
5.0
Exelente servicio gracias. Que Dios, les Bendiga.
Hector H
|
Overall Experience
Rating:
5.0
Great service and storage.
JENNIFER C
|
Overall Experience
Rating:
5.0
Great place and the team there was very helpful.
Neil R
|
First Impressions
Rating:
3.0
Very incovant shop hours staff was not help full or willing to do more then the bare minimum or even offer suggestion on what I consider basic storage needs
david p
|
Overall Experience
Rating:
5.0
I had my things in storage for 19 months with an excellent experience. I came to my unit a few times and everything was always very clean and secure. The staff is very friendly and knowledgeable.
Jennifer W
|
Overall Experience
Rating:
5.0
L
sammy m
|
First Impressions
Rating:
5.0
Staff was very helpful. Facility felt safe well managed
EMILIE R
|
Overall Experience
Rating:
5.0
I’m extremely happy with U-Haul at this site. They’ve been helpful and professional in all dealings.
Deborah A
|
Overall Experience
Rating:
2.0
terrible experience, my rental was completely screwed up. wasted much time there. was not compensated for their screw ups.
DAVID C
|
Overall Experience
Rating:
5.0
Friendly and helpful staff
grace m
|
First Impressions
Rating:
5.0
Vvv
Monty W
|
First Impressions
Rating:
5.0
N/a
April K
|
Overall Experience
Rating:
5.0
Everything was great!
Joe B
|
Overall Experience
Rating:
5.0
Impressed with how clean it is! Highly recommend!
Elizabeth R
|
Overall Experience
Rating:
4.0
My experience with your facility and company was very satisfactory. I would use you guys again whenever I move again.
Anthony F
|
Overall Experience
Rating:
5.0
everyone was very helpful! they let us leave our personal vehicle on the property while we went and grabbed lunch which was very kind! and the lady who helped me was very thorough!
ashley d
|
Reservation
Rating:
5.0
Very good service, and the equipment worked well.
Michael G
|
Reservation
Rating:
5.0
Great service... Easy access
philip g
|
Overall Experience
Rating:
4.0
No additional comments.
Jo B
|
Overall Experience
Rating:
5.0
Friendly and helpful.
CATHRINE H
|
Overall Experience
Rating:
5.0
Thanks, great service
Elizabeth R
|
Overall Experience
Rating:
5.0
The staff we very helpful at every step.
steve t
|
Overall Experience
Rating:
3.0
No
Jarrod L
|
Overall Experience
Rating:
5.0
Staff was helpful. Move in was very easy. Place is clean and well lit.
Ronald W
|
Reservation
Rating:
5.0
The rectangular box with a roof was perfect.
JUSTIN H
|
Overall Experience
Rating:
4.0
.
Maya S
|
Overall Experience
Rating:
5.0
I love this Lewisville location. The staff members are super friendly like Jonathan. It is clean and convenient for what I needed the space for.
cher a
|
Overall Experience
Rating:
5.0
I would definitely recommend this facility to everyone!! Excellent service!!
brandon R
|
Overall Experience
Rating:
5.0
excellent, met my needs
Thomas W
|
Overall Experience
Rating:
5.0
Appreciate the efficient and friendly service!
CARL T
|
Overall Experience
Rating:
5.0
Jonathan and Cassie were great and very helpful. This location has one of friendliest U-Haul staff I have ever encountered, having moved a lot.
cher a
|
Reservation
Rating:
4.0
Nice facility and served its purpose.
AMY C
|
Overall Experience
Rating:
5.0
No complaints, easy to work with and very clean
gayla c
|
Overall Experience
Rating:
5.0
I have used this location a few times and have had a good experience each time - very good location ~
Lester E
|
Overall Experience
Rating:
3.0
This is a super busy facility. The wait for assistance was excessive during each of the three visits I made to this location, way under staffed. I didn’t find the manager to be helpful.
robert f
|
Overall Experience
Rating:
3.0
Great Experience
DOUG F
|
Overall Experience
Rating:
5.0
Great experience using the storage facilities. They made everything so easy and convenient. I will definitely recommend Uhaul services to all my friends & family.
Mindy R
|
Overall Experience
Rating:
5.0
Staff was always friendly and able to answer all questions.