Customer Reviews for U-Haul Storage of Lima
24/7 Rentals  |  U-Haul Truck Share 24/7^© Location

Rating:

1.0

Moved out on the 8th, rent due on the 9th. Checked out on line. Received a late rent message from the GM one the 13th because no one had completed the check out process. Had to contact corporate for help.

Rating:

5.0

Associate was wonderful and very helpful!

Rating:

5.0

I couldn’t get the pictures sent in of the truck before I left to use it, but I thought it was a great idea. The front end bumper was bent, there were scratches on both sides, but the truck ran great and it was clean. The service at the desk was wonderful and fast. I definitely recommend U-Haul!

Rating:

5.0

Customer service was really good, keep up the good work.

Rating:

5.0

The service people are always very kind and efficient. I have rented from this store for many years..

Rating:

3.0

After booking up the first trailer and doing a light check all worked. Before leaving I did a second light check and the left turn signal did not work. Had to call the clerk back and after about 20-30 mins they decided to give me a different traile. Spent over an 1& 1/2

Rating:

5.0

Thanks and I would recommend U-Haul

Rating:

3.0

Double check your vehicles. They only asked us to check for dents. Oh and mileage and gas were not correct either.

Rating:

5.0

Everything was good, no problems.

Rating:

1.0

Don't lie about how much mileage was put on when the customer has location services on their phone turned on at all times and can prove you bullshitted the numbers 🤷🏻‍♀️

Rating:

5.0

Pricing by the time everything is said and done and you've returned it and everything's added up can end up getting a little expensive when you're only had it a couple hours

Rating:

5.0

The young man that helped me was great

Rating:

5.0

Not sure how you could've made it better, everything was nearly perfect. Will definitely return if needed again.

Rating:

2.0

Had hours messed up , even after 2 separate calls to confirm. Communication could be better!

Rating:

4.0

Truck cab needed cleaned out, windows were dirty

Rating:

1.0

Price was $75 on a $19.99 a day truck I had for 1 day. I put 15 miles on it. How does that happen.

Rating:

1.0

Be honest about what equipment u suppose to get when there's not such the one that's not available

Rating:

5.0

Best Service again!

Rating:

4.0

Making sure when a person goes to pick up the trailer after loading the truck, their not told they don’t have a trailer; when it was already paid for that is not cool okay but it worked out because we was given one.

Rating:

1.0

I had to the eighth to move my stuff out and you guys cut my locks and moved it all out on your own. It is sitting inside your U-Haul storage. I would like to talk to the owner about this situation.

Rating:

3.0

Twice now I reserved a van & twice now they did not have it when I went to pick up my reservation.😡

Rating:

5.0

The service was top notch, couldn't ask for better service thank you will be renting again in the near future

Rating:

5.0

Those guys at Lima U-Haul they are awesome

Rating:

4.0

The store looked closed from the outside.

Rating:

3.0

They charge me after-hours fee when I returned the truck the same day I rented it. I had no idea I supposed to check in with the app nor was I informed by the location I picked it up at. For years, I simply return rented trucks at the end of the day, usually early without any issues. Now you add an unnecessary step to validate the return. I would think the myriad of cameras would be more than enough to timestamp when it was returned. Besides, it was returned 14 hours early than scheduled return time. Furthermore, I was charged a cleaning fee because the front of the truck was dirty from driving in the rain. This to me seems reasonable ware and tear that I should not be held responsible. This is just the drop-off bad experience. The pick up experience was just as bad considering the some of the equipment I rented was not available. Additionally, the original pick-up date was scheduled at the end of the day when I specifically said I wanted it for the morning. Luckily, I caught that error before arrival. Your district managers are doing a terrible job training your location staff. The female manager I spoke to on Washington Street was extremely rude and told me to call the 800 number to resolve my issue.

Rating:

3.0

Very unprofessional staff. Young kid who wanted to argue with the customer. In addition he was incompetent. Plus I asked about drop off procedures and they never told me about app procedures or the fact that I needed app.

Rating:

5.0

Always clean and nice kids work there!

Rating:

1.0

Still waiting on a call back from Montana. I’ve rented from bay rd Saginaw mi for years and never had a bad experience. Elida rd in Lima oh was the worst experience I’ve ever had.

Rating:

4.0

Only had a couple problems drove down there in 80/90 degree weather with no AC and on the way back it was 92. Still no AC, I put fluid in for the wipers and it quit working. Then some idiot decided to stay in the hammer lane for 25 to 50 miles wouldn't allow us to pass, wanted me to pull over so he can beat my butt. We turned it in to state highway patrol, he also threw a pop can beside the van. My window was up. They told us since we were only leasing it to let someone know there at u haul. You need to filed charges.

Rating:

3.0

Was disappointed when I returned the truck early, the associate advised I would be receiving a discount for the early return. When it didn't arrive, I called and was told that it was just 2 hours past the pickup time so I wouldn't be receiving the discount.

Rating:

5.0

Nothing. Sales staff was professional, courteous, knowledgeable

Rating:

5.0

Thanks.

Rating:

4.0

everything was very good so just keep up the good job

Rating:

5.0

The employees who assisted me Or courteous and helpful.

Rating:

4.0

Hope this location finds the plates for the trailer and sends the truck to get repairs before renting to another costumer.

Rating:

5.0

Staff was 100% hands down incredible!!! I would rent here 1000 time over. The truck needs some maintenance. It felt like it was “sticking” switching gears. Smelled great! Did the job

Rating:

5.0

Don't offer $15 off for a clean returned unit if you not going to follow through

Rating:

4.0

Check engine light was on in the truck. The associate didn’t seem to be concerned. The truck was clean.

Rating:

4.0

To make sure, when you do the reservation, did they actually have the stuff in stock? I not have to pay for something that doesn't work.I need to check in their trucks to make sure they're clean.Cause the truck I got was dirty and nasty

Rating:

5.0

Service great

Rating:

3.0

It would be better with outside access rather then in building only

Rating:

5.0

Had trouble with the app so I called and it all worked out great

Rating:

5.0

I want to go move into the storage unit and my access code for my card did not work.

Rating:

2.0

I HAVE rented many times I TOOK THEM THE TRAILER NO. I WAS BACKED UP TO .....I HOOKED UP AND UNHOOKED...YOU MUST BE REALLY BUSY. VERY HARD TO GET ANYONE TO ANSWER PHONE..I WAS SELF EMPLOYED 50 YEARS IN LIMA..I HAVE RENTED YOUR TRUCKS AND TRAILERS OVER THE YEARS... NICE EQUIPMENT.YOU NEED HELP.

Rating:

5.0

Great job friendly employees.

Rating:

1.0

I’m being charged AGAIN and only God knows why! U-Haul has charged me twice for two different amounts without an explanation.

Rating:

5.0

The gentlemen that assisted me with my drop.off quickly unhooked the trailers and checked them in, I was out in about 5 mins Keep up the good work

Rating:

4.0

Computer system was down when I got there at 7 am on Saturday, but the associate kept trying and got it back online. Rental van was in great condition with low miles. Associates here are always friendly. Everyone just needs to be patient with those that are in the service industries.

Rating:

5.0

A large facility, nice young lady helped us quickly no problems.

Rating:

2.0

The customer should not have to search the entire lot for their truck. The appliance dolly was on the other side of the building which I had to go get myself. You should not be able to make a reservation with a prepaid card if you are unable to pay your balance with it.

Rating:

3.0

Sign on building said "stop here and wait for attendant ". Waited and waited and then went in store for them to say park out back and wait... and wait.... and wait. Maybe pick up the pace a tad bit? Only drove 700 miles to sit there

Rating:

5.0

Having a table would be nice so while waiting your clients can use their computer.

Rating:

1.0

There was roaches in the box truck we rented . A 26 foot one from lima ohio. Now we have roaches on all our belongings. And babies were just found in my bed this morning. I found a huge live one crawling one one of my boxes in the truck!!!! I WILL NEVER USE THIS SERVICE AGAIN! from now on I will use a two feet and take a million trips through the desert before I use your company again. A complaint has been made already with a claim. I think I should be fully reimbursed. I'm putting it on every platform. And I have videos and pictures evidence!

Rating:

4.0

I'm still waiting for my receipt. Otherwise they were very helpful and kind!!

Rating:

1.0

I was very unsatisfied when I booked this on the website cause I booked it from my st. Marys location and a lady called me Tues from here and said they could give me a 15' truck at the location only and I said that's fine when I went to pick it up it wasn't there and I saw it said lima location and no one told me anything changed so I had to drive 30 mins to go get it and return it so had to put more gas and miles in it . I love the people who helped me at the lima location very grateful and understanding. But I would like a refund for my extra miles and stuff that I shouldn't of had to pay cause of your guys mistake

Rating:

4.0

Previous customer didn't return on time, forced to choose truck instead of the van I had reserved which made it difficult to complete my task. Fix this.

Rating:

1.0

Truck served it's purpose fine but had a check engine light on the entire drive. Location had a serious bug problem - had cockroaches crawling on the counter and the manager was quite angry with his boss because he was told that he had to keep the store open anyway. Get your act together!

Rating:

4.0

The young man that waited on us was very pleasant and efficient. Polite as well.

Rating:

3.0

There is a sign that says pull in and wait for someone to come out to return and no one came out it was confusing.. And I never received a final receipt which I was told that I would.

Rating:

1.0

They canceled my account cuz they felt like it

Rating:

1.0

Crap facility unhelpful staff. I figured it out myself. 0/10

Rating:

3.0

The toilet was clogged and disgusting on Monday at 2pm. The situation had not been addressed when I checked out at 3pm on Tuesday.

Rating:

3.0

The two young men who were on duty when I moved in at 3:30 pm on Thursday February 22 were extremely helpful and kind. They showed me how to get in and where to park. I could not have done it without them. I wish employees at all businesses were that thoughtful. The facility itself is poorly labeled and disorganized. On a weekend I imagine it must be a zoo when more than one person is trying to move in or out. The advertised size of the storage room is misleading and borders on fraud. It claims to be 6 foot tall. Yes, there are areas of the storsge room that are 6 foot tsll. However there is a roof support running through the room that limits the height to less than 5 foot.

Rating:

4.0

Needs better access hours.

Rating:

1.0

Lady at the call center told me there was a floor level unit that I could rent. When I showed up and paid for the unit I was then told it was not a floor level unit, and I would have to walk up like 5 steps, I immediately cancelled. I'm not walking up any steps to get into a storage unit, so now I'm waiting on my $85 dollars to get refunded to my card.

Rating:

3.0

Light inside the unit would be convenient.

Rating:

1.0

Truck had oil change light on when I picked it up. Cup holder area was dirty, I was not greeted at return area when I returned truck, had to go in building and wait, while three employee's were behind desk and only one was with customer. New female employee tried to help but was limited in training. Had storage for month, had issue with Manager Montana Vann. I explained my situation to employee on previous date before monthly due date.He seemed to understand and said no problem, but did not take my name or put notes in computer. I received email from Manager about late fee and called store, no answer. I personally went to store for the 2nd time to explain situation. This time, young man put notes in system, reassured it would be taken care of by manager Montanna Vannby phone or when I picked up my 2nd truck to move out of storage that Saturday, she was scheduled to work then. I show up on time to pick up truck and clear out storage and Manager Montanna Vann was not working. Told employee to check notes in system to HONOR what was agreed to by previous employee, since Manager Montanna Vann never coontacted me on any issue. This employee did not know how to handle situation and let me finish my storage move out and would call Manager Montanna Vann to rectify situation. I came back in after emptying storage and was told that Manager Montanna Vann would not HONOR previous agreement that was told to me twice by 2 different employees and in notes on contract. New female employee Remembered conversation and spoke up to no avail. I know each situation is unique and should be handled on individual basis. Listening and feedback are key to customer service opportunities when applied respectfully and efficiently. I have previous experience with UHaul and know that Customer Service is the key to future business. Negative word of mouth and lack of effort are greatly considered in the public when patronizing locations. I expected better communication from a professional establishment such as UHaul as I have experienced in the past. Maybe Manager Montanna Vann does not completely understand that yet. Her Gold lettered name on the door tells me the company UHaul expects it! I expect my situation corrected in a timely manner by the company MCP or a professional Manager in the Company. Very dissatisfied with this experience!

Rating:

5.0

Thank you

Rating:

2.0

When I went into the Lima store today, the two gentlemen that were there were very rude to me, and each other they almost got into an argument in front of me I asked a simple question and got a snarky comment as a response they never told me that I wouldn’t have access to the building after 10 PM he just told me that if I came after hours that I would just have to use my card and just pull straight to the back when I got back there were trucks in the way no one told me on how to pull the trucks I had to go around the building and figure it out myself. I was not able to access the building. I called the number that they told me to call and I never got an answer. I called three times left voicemails , I want to pick the U-Haul up in Dayton and mobile pick up the truck was not ready the proper gas was not put into the truck. I did not have the proper dolly in the truck. The guy apologized for not having it ready properly it was still an inconvenience because that is why we made it back to lima after 10 overall port experience today with both U-Haul stores .

Rating:

3.0

Better quality and lighting for the indoor storage facility was expected.

Rating:

5.0

The young man that helped us rent our unit was so great! He knew exactly what he was talking about and was very informative!

Rating:

5.0

I would come again

Rating:

2.0

I was disappointed to find out AFTER closing my unit that there is not a refund of any monies for early closing. I had my unit for only 3 days and lost the whole month's rent. would have been nice to know that when I rented the unit.

Rating:

3.0

I was unhappy that there was no option to prorate the final month. My unit was empty, but your automated phone system and hours made it difficult to cancel, and when I did I was 3 days into the month and had to pay the full amount.

Rating:

1.0

The unit isn't what I was expecting when making the reservation. Also, the snow removal from bay doors and the parking leading to those doors is awful. The cleared out entryway leads to a door While trying to move things into my unit I fell on the ice and ended up injured...NOT HAPPY

Rating:

2.0

Upper level storage area needs more ceiling space for longer sofas. I had to take my sofa and put it on a friends back porch when I’m paying over $100 for one of your full storage units. I was not a happy customer. Also if customer late paying pmt, the red lock should come off the day they paid not the day the customer decides to come to storage (within the month). Couple times I paid late then waited to come get something out of my storage to find the red lock was still intact. I had to walk all the way back outside in the cold go to office and inquire about. I was not a happy customer. With that being said, Neither will I NEVER recommend your storage units to anyone nor will I do business with you again.

Rating:

4.0

No lighting for after dark loading/unloading

Rating:

5.0

Gentleman was very nice and was convenient and quick

Rating:

3.0

The motion detection light is loose and pointing up so the hall is dark, making accessing my locker a bit of a pain in the butt. Everything is dark.

Rating:

4.0

The biggest problem I had was the secuirty system. I had sevearal episodes where my card wouldn't allow me access and I'd have to go to the office to get a new card so I could get in.

Rating:

1.0

Storage facility was old and unit was on 2nd floor with no AC or cargo elevator! So if you are looking to haul all your stuff up a flight of steps, down a dim, narrow hallway, and then up a foot or two into a storage unit where you are greeted with rat poison and a bent latch, this is your spot! Staff was slow, borderline incompetent and just spectacularly unhelpful. It took an hour of discussion back and forth with manager to replace a nonfunctional keycard, despite the account holder being present. They told us to call corporate which had an hour wait time. Never received final bill, which seems very high, and then had to email them after a week to get them to close out the move-out request. Just don’t ignore this review! Rent some place, any place else!! I will never darken the door of a Uhaul facility as long as I live after this miserable experience.

Rating:

1.0

When I called about getting a storage unit I was told it could fit a 2-3 bedroom house. When I got there it could not fit that many bedrooms. I could not use it. Had to cancel it. And called around for a different storage unit, luckily I found one.

Rating:

2.0

The customer service and everything else was immaculate but the storage size was not up to par. Their largest size storage was the size of a medium sized closet with low entrance and will not hold or fit large items such as couches, mattresses, and box springs. For smaller storage such as totes and boxes this would be perfect but that was not what I was looking for.

Rating:

2.0

Was not well lit. Had to vigorously wave arms to get light to come on and it still didn't go on till we were walking out. Storage unit was very dark at all times. Large pipe running through the middle of it that I hit my head on several times, must be a known issue due to it being wrapped in foam which helped but still made moving anything very difficult. Late fees are outrageous, in one month its the same as the rent for the unit making it nearly impossible to catch up and not lose your belongings.

Rating:

4.0

Had no trouble. Canceled my storage unit. Employee took care of my request easily.

Rating:

5.0

Very nice place to store goods. Staff was very friendly and I would highly recommend using U-haul for your needs!

Rating:

3.0

I was forced to take an upstairs storage unit. It had seven steps that I had to move heavy stuff up. Very hard to move stuff up steps

Rating:

5.0

I stored my belongings for 6 months, was concerned about the condition they would be in when I finally moved my furniture and boxes to my new home. I was pleasantly surprised to find them clean, no dampness or bugs at all!! Thank you UHaul for taking such good care of your facility and consequently my things!

Rating:

5.0

Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!

Rating:

5.0

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

Rating:

5.0

Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

Rating:

5.0

SUPER friendly staff! Very helpful

Rating:

3.0

Already spoke to employees about my problems with company and all they do is pass the buck.

Rating:

5.0

Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

Rating:

5.0

Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

Rating:

5.0

Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

Rating:

5.0

excellant

Rating:

5.0

Great service, as expected.

Rating:

3.0

I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th

Rating:

3.0

All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96