Customer Reviews for U-Haul Moving & Storage of Lima

Rating:

5.0

Great rental and superior equipment. 6x12 enclosed with hinged door was easier to work in than roller door set-up. I felt safe using the trailer as it had new tires and was clearly well maintained!

Rating:

5.0

This location has friendly staff that gets you out quickly and returning equipment is super easy and fast. Also the owner is on site doing the hands-on work which is great.

Rating:

5.0

This was our last attempt at trying uhaul as we have had bad experiences in the past (Columbus locations). This locations communication was absolutely great. Check in was so simple. Truck was ready for us and clean. Even ordering the truck over the phone was a breeze. No complaints.

Rating:

5.0

The drivers side windshield wiper came off.

Rating:

5.0

Very easy to return the truck st this location. The drive through was convenient and the young man was very polite and made the return extremely easy.

Rating:

4.0

Did not get my email receipt. Second time this has happened.

Rating:

2.0

I rented a 5x9 trailer for 3 hours sat 4/3 it is now 4/5 and I still have not received my reciept that equiptment was turned in nor has my deposit been returned.

Rating:

5.0

Everyone is very helpful and friendly. I like dealing with this place

Rating:

4.0

Location can get congested quickly...all it takes is 3-4 customers parking in front, and it gets dicey trying to enter/exit location from the busy road out front. Otherwise, they seem to run an efficient process.

Rating:

5.0

Every thing was well taken care of.

Rating:

4.0

The gentleman that waited on me told me that the truck I ranted Had a 1/2 of tank of gas it did not,

Rating:

1.0

The worst experience ever. I rented a car trailer to tow my sons car home from OH to MA. I did everything online in advance. The early check in is a joke, as you still need to wait in line. The gentleman that helped me did not have a clue on anything. He did not wear a mask which and was extremely unprofessional. He had to key all my information into the computer again. The computer was extremely slow and he keep banging and hitting it, along with swearing at it. My son in I were there for an hour. This guy could not find the car trailer in the system, as it was never checked in when it arrived a few days before. It was also backed in, and hooked up to a box truck. The Uhaul guy could not find the keys to the box truck, so there was no way to get the trailer. FINALLY, he found them on the floor. After an hour, we went out back to move the box truck. It was like 15 degrees and the guy had no jacket on. Walked all the way out there, then he had to walk all the way back because he forgot the keys. Once he came back, moved the box truck, then I backed my truck up to the trailer. I went to put it on, and the guy said "I need to do that sir! Legal reasons." He put the trailer on my hitch, and hooked up all the safety chains. He then took photos of it, along with the trailer lights. Finally we left. My sons apartment was only 1 1/2 miles down the road. We arrived and I pulled into the parking lot, and we got the trailer ready to put the car on. My son started to drive onto the car trailer slowly, and as soon as he reached a certain point on the ramps, The front of the trailer came off the ball, and because of the safety chains, moved forward and the hitch smashed into the back of my tail gate, scratching it, and putting a big dent in it. I called the hotline, and explained everything to the woman. She was very helpful. She gave me the number for 'roadside assistance' as well as their insurance company. Roadside came out and inspected the trailer to make sure it was now on properly (by me) and made an adjustment to the safety chain. As far as the insurance company goes, that was a huge pain in the ass, took 3 or 4 weeks from start to finish, and ended up costing me a little over $200 that was not covered. Do yourself a favor and read all these reviews. If your going to this location for boxes, then probably no issues. If your renting a boxtruck, or tow vehicle, then all I can say is good luck to you. Make sure you double check everything to save yourself some time, money and headaches.

Rating:

5.0

Nice retail area

Rating:

5.0

They helped me when I needed to extend my rental and was very nice about it and helped

Rating:

1.0

Give the right truck that was booked almost a month in advanced. This location would not even help. They said this was the only truck at this time. I moved my son from college out of a one bedroom. I did not need a 26' truck. Then drive over 200 miles one way.

Rating:

5.0

Friendly environment & help thk u

Rating:

4.0

I have not received my receipt since I returned the truck. Normally it is done within 30 minutes after drop off?

Rating:

2.0

Rented a car dolly and went to go get it after we loaded the uhaul and they rented it out to someone else even though I already paid for it and it was gone. Wasted my time coming back if I knew it was going to be rented out again I would have taken it in the morning.

Rating:

4.0

Could be 2 people there to help you

Rating:

5.0

I purchased a extended mirror for our other truck and it had not strap and I will return it for a full refund when we get back to Lima Ohio

Rating:

4.0

Girl working was very busy but VERY helpful, even backed the truck out for me. Explained everything. Easy breezy

Rating:

5.0

stay open a lil bit longer or open a lil bit earlier but beside that everything else is and was perfect i would recommend this place to all family and friends

Rating:

5.0

Young lady that assisted me was very personable. She was helpful at check in and return. Pleasant young lady. She is a good representative of UHaul.

Rating:

5.0

Great service

Rating:

1.0

Go outta fkn Buiness..

Rating:

2.0

treat your costumer better when they have use you for a few days very disrespectful

Rating:

2.0

They didn't apply the straps properly to the tires on my CRV on the car tow. Fortunately we checked that after the first few miles. The kid putting it on was slow moving and it took us over an hour for a ten minute job.

Rating:

5.0

The Staff you have is GREAT! So far I do not thing dthey need to change anything.

Rating:

5.0

I would suggest having two people at the counter to check people in and out. We arrived 20 minutes early to pick up. There were 4 customers ahead of us. We had help scheduled for 10am and had to contact each one of them, while we were still in line at 10am, to show up 15 minutes later. We understand it's hit and miss as to when you get customers, but it's very frustrating for those of us needing to get in and out as quickly as possibly. Just a suggestion.

Rating:

5.0

Nothing

Rating:

5.0

Check the trailer lighting - it failed sometime near the end of the trip and I noticed it as I was returning the trailer

Rating:

5.0

Just do what you are doing .

Rating:

5.0

Customer service was amazing 👍 from the time I checked in and was hooked up for the rental trailer! Definitely will be back for any future needs!

Rating:

5.0

Wouldn't change anything. The two gentlemen working were polite and very helpful

Rating:

1.0

Worst uhaul experience EVER!!! Will not ever use you again!

Rating:

1.0

Uhaul stolen my money i will never used it again Charge me extra day and when i call uhual nobody solve my problem

Rating:

5.0

Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!

Rating:

4.0

Be more clear about service and equipment what's available

Rating:

4.0

Have the front windows cleaned inside for the next customer.

Rating:

3.0

Why does check in take forever? Reservation done online, shouldn't take 10 minutes

Rating:

5.0

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

Rating:

5.0

Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

Rating:

5.0

SUPER friendly staff! Very helpful

Rating:

3.0

Already spoke to employees about my problems with company and all they do is pass the buck.

Rating:

5.0

Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

Rating:

5.0

Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

Rating:

5.0

Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

Rating:

5.0

excellant

Rating:

5.0

Great service, as expected.

Rating:

3.0

I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th

Rating:

3.0

All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96