Customer Reviews for U-Haul Moving & Storage of Lima

Rating:

5.0

This place is great. Easy pick up!!

Rating:

2.0

We waited for almost an hour to get the truck (the only gentlemen there was very friendly and apologetic but it did mess with our schedule.) Then after we got loaded at the first stop, my husband closed the door and locked the padlock that was chained to the truck. When we went to open the door to unload my husband realized he did not have a key for the padlock. We attempted to call the location but they were not answering the phones. The call went to a central representative who said she would message the location and they would get back with us. 3 hours later still no response and the truck was due back. I called again and this time we were transferred to the road side service people. They found a locksmith who would come out after hours on a Sunday and he showed up at 9:30 pm and cut the lock off. We had the truck unloaded at 10:30 pm and then had to return it. Due to all of this we did not get to our second location to load it and bring it home and now will have to rent a truck again!

Rating:

1.0

Truck was not available at date and time and location requested even though the reservation was made a month in advance. Staff offered to cancel our reservation instead of trying to take care of what we reserved. Upon arrival at a location an hour away from requested location, staff handed us the keys and told us to go find the truck and drive it over to the trailer area to get the trailer. The truck had a serious issue with exhaust, it sounded like it had no muffler at all. We identified that the tag light was not working and it 45 minutes for staff to come out and install a new bulb. There was no effort from staff to provide any information nor instruction about the use/operation of the equipment. It took almost 2 hours from walking up to the counter until we were able to leave. The staff at this location were rude, non caring and do not have the customer nor the reputation of the company they work for in mind. If we had not been on a tight time line, i would have taken my business elsewhere!

Rating:

1.0

Sat outside in the staging area for over an hour and no one came out. Tried going in, no one there. Had to do an online return.

Rating:

3.0

Truck was in bad mechanical order. Alignment was off so steering wheel was very cocked and had hard pull. Check engine light was one and ac would randomly stop working. The truck shook so hard on the highway I had to pull over because it made my back and stomach hurt. Gas mileage was still okay and truck was cleaned very well in cab and bed.

Rating:

5.0

Fast return no hassle

Rating:

5.0

Everything was great, seamed a bit short staffed but she was handling it great!

Rating:

5.0

Quick, efficient and friendly.

Rating:

4.0

Quick and easy getting on and out.

Rating:

5.0

Very friendly and knowledgeable staff

Rating:

3.0

Hard to give a true review when all you do is drop off a truck.

Rating:

3.0

Truck was not fully ready at my pick up time

Rating:

1.0

called me 2 hours after i dropped off truck and asked me when I was dropping off truck.....duh! Waited outside for ten minutes nobody came out, so went inside and handed keys to attendent.

Rating:

5.0

The girl who waited on me was amazing. My experience was awesome solely because of her, she went out of her way to make sure I got what I reserved and was there ready for me.

Rating:

5.0

Very busy maybe more help but the 2 employees that were there did a excellent job

Rating:

1.0

They gave me the truck with an empty tank, the car dolly strap was ripped, and she told me that if I talked to the u-haul storage facility in Colorado they would let me return our stuff there. That was not true. I feel like she just told me what I wanted to hear so I would leave her alone.

Rating:

5.0

So helpfull..not pushy. Very nice experience

Rating:

5.0

Booked a truck got a van instead and a higher price than quoted online

Rating:

3.0

I don't feel this truck was safe to be on the roads. You could turn the steering three inches both directions before the truck would actually turn. VERY unsafe and highly disappointed I paid money to use that. I didn't even want to drive it.

Rating:

1.0

That Chinese looking girl with her smart mouth needs to be fired! She was rude. She wouldn't let her coworker do his job without interference. She was too worried about my license. He had everything he needed but she persisted interference. I repeatedly told her to let him do his job. She still kept running her mouth. I told her to shut her damn mouth and let the guy do his job. She was very disrespectful and I will never do business here again. I am a local contractor with many clients in and around Lima. So if She has a job still. I will tell my people to use budget

Rating:

3.0

The truck I rented was clean. However the driver side mirror was bent and unadjustable. When I asked about it I was told that it was the only one available for my move. I had no choice but to use it. I had to buy parts and repair the mirror myself.

Rating:

5.0

They gave us an extension for a few hours so we could continue to unload the truck! They helped with no hesitation at all and didn't charge extra! They are fabulous

Rating:

2.0

He had me wait in line and I have just been disgusted by the location in Saugus, Linwood Somerville, MA and Danvers. These people are assholes and I will NEVER USE THEM AGAIN. THESE GUYS SPOKE TO ME RUDE AND DISRESPECTFUL

Rating:

3.0

I didn't receive a detailed receipt showing all the charges. Such as miles driven and taxes.

Rating:

5.0

All out great I feel like it should be 24 hrs anytime you rent one but not a big deal great service and great quality

Rating:

5.0

Fernando was very helpful and respectful

Rating:

5.0

It was my first time using uhaul and dropping the van off went smooth. It was fast paced and no wait. The associate Was very nice!

Rating:

4.0

Equipment was clean but not well maintained paint was peeling off side of truck & the check engine light was stuck on. At least it ran & got the job done.

Rating:

3.0

Truck stunk extremely bad…smell of someone smoking and musty smell

Rating:

5.0

This location is approximately sized and equipped to handle anything you need

Rating:

5.0

Brianna and Fernando and the other two at the drop-off locations were very helpful - I appreciate everything they did to make our drop off easier. They took the time to show us what we didn't understand.

Rating:

2.0

We rented a car trailer. One of the straps was broken and unusable. When I asked about it upon return the guy didn't seem to worried about it. These straps are used to secure the car onto the trailer……. I believe I should have at least gotten a discount for have to worry about the car not being secure enough in the trailer.

Rating:

4.0

The back door on the truck would not close all the way after it was opened. It was like the cables came off track. These should be inspected more often. Luckily we didn't have far to go and had not issues with stuff falling out.

Rating:

3.0

The 26 foot truck we rented Friday, April 29 from Elida Rd, Lima shook miserably when driven over 45 mph.

Rating:

5.0

Reserved the trailer online. Arrived to pick it up and the lights did not work. Had to wait for the staff to replace the connecting end of the wiring in order to take the trailer. The staff was outstanding but I was on a time crunch and ended up delayed due to needing the 6x12 trailer. The location had no other units that size for me to take so I had no choice but to wait.

Rating:

5.0

Everything was excellent.

Rating:

1.0

The female employee that works at this location is very rude all she did was talk about her breakup with her boyfriend and then was very rude to my husband she needs to be fired

Rating:

4.0

This truck only had less than 1/8 tank of gas at pick up. Other than that it was a good experience

Rating:

4.0

Knowledgeable staff and very friendly.

Rating:

5.0

Quick drop off. Completely paperless.

Rating:

4.0

If it were possible I'd like to see the cost of gas per mile somewhat cheaper.

Rating:

1.0

Made a mistake and left my tools in the truck. Returned back to the office in 5 minutes. Tools were thrown in dumpster and drill was missing. Employee could have just given my tool belt to front office. They savaged thru my tools, stole what they wanted and threw the others away. Not goos customer service. You have thieves working for you.

Rating:

3.0

Unable to speak to someone on phone waited 10-15 minutes several times

Rating:

4.0

To all UHaul it should be explained up front the 19.95 is to hold you reservation, you will have additional payment when you arrive to pick up the truck. An additional $40 if not more depending on the truck. Thank you

Rating:

5.0

Employees were exceptional.ade my reservation online and I was taken care of immediately. Quick and professional

Rating:

2.0

The customer service and everything else was immaculate but the storage size was not up to par. Their largest size storage was the size of a medium sized closet with low entrance and will not hold or fit large items such as couches, mattresses, and box springs. For smaller storage such as totes and boxes this would be perfect but that was not what I was looking for.

Rating:

5.0

Nice people got me out quick

Rating:

1.0

Not satisfied with customer service

Rating:

2.0

Was not well lit. Had to vigorously wave arms to get light to come on and it still didn't go on till we were walking out. Storage unit was very dark at all times. Large pipe running through the middle of it that I hit my head on several times, must be a known issue due to it being wrapped in foam which helped but still made moving anything very difficult. Late fees are outrageous, in one month its the same as the rent for the unit making it nearly impossible to catch up and not lose your belongings.

Rating:

4.0

Had no trouble. Canceled my storage unit. Employee took care of my request easily.

Rating:

5.0

Very nice place to store goods. Staff was very friendly and I would highly recommend using U-haul for your needs!

Rating:

3.0

I was forced to take an upstairs storage unit. It had seven steps that I had to move heavy stuff up. Very hard to move stuff up steps

Rating:

5.0

I stored my belongings for 6 months, was concerned about the condition they would be in when I finally moved my furniture and boxes to my new home. I was pleasantly surprised to find them clean, no dampness or bugs at all!! Thank you UHaul for taking such good care of your facility and consequently my things!

Rating:

5.0

Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!

Rating:

5.0

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

Rating:

5.0

Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

Rating:

5.0

SUPER friendly staff! Very helpful

Rating:

3.0

Already spoke to employees about my problems with company and all they do is pass the buck.

Rating:

5.0

Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

Rating:

5.0

Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

Rating:

5.0

Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

Rating:

5.0

excellant

Rating:

5.0

Great service, as expected.

Rating:

3.0

I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th

Rating:

3.0

All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96