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Michele P | Overall ExperienceSelf Storage Units in Lima, OH, 45805
U-Haul Storage of Lima
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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U-Haul Moving & Storage of Lima
2200 Allentown Rd, Lima, OH 45805 View Available Units0.9 miles from this location -
Liberty Storage Ohio
130 Liberty Street, Fort Jennings, OH 45844 View Available Units14.0 miles from this location -
Van Wert Carts & More
883 N Washington St, Van Wert, OH 45891 View Available Units25.2 miles from this location -
Celina Store N Lock LLC
1845 E Market St, Celina, OH 45822 View Available Units
(U-Haul Neighborhood Dealer)26.0 miles from this location
Other U-Haul Services
Storage Customer Reviews
- 5.0 Average Customer Rating
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The restrooms were terrible. Sometimes the time was fine when they were open and sometimes inconvenient. When we were finished, we received a nice call from the office staff asking if we were finished and wanted our contract closed out. I appreciated that.
Andrea A | Overall ExperienceMoved out on the 8th, rent due on the 9th. Checked out on line. Received a late rent message from the GM one the 13th because no one had completed the check out process. Had to contact corporate for help.
Christina A | Overall ExperienceThanks and I would recommend U-Haul
ELLIS C | Overall ExperienceI had to the eighth to move my stuff out and you guys cut my locks and moved it all out on your own. It is sitting inside your U-Haul storage. I would like to talk to the owner about this situation.
JEREMY B | Overall ExperienceIt would be better with outside access rather then in building only
Jeremy R | First ImpressionsI want to go move into the storage unit and my access code for my card did not work.
Carrie W | First ImpressionsThey canceled my account cuz they felt like it
Amber J | Overall ExperienceCrap facility unhelpful staff. I figured it out myself. 0/10
Delos L | First ImpressionsThe toilet was clogged and disgusting on Monday at 2pm. The situation had not been addressed when I checked out at 3pm on Tuesday.
Tracy W | Overall ExperienceThe two young men who were on duty when I moved in at 3:30 pm on Thursday February 22 were extremely helpful and kind. They showed me how to get in and where to park. I could not have done it without them. I wish employees at all businesses were that thoughtful. The facility itself is poorly labeled and disorganized. On a weekend I imagine it must be a zoo when more than one person is trying to move in or out. The advertised size of the storage room is misleading and borders on fraud. It claims to be 6 foot tall. Yes, there are areas of the storsge room that are 6 foot tsll. However there is a roof support running through the room that limits the height to less than 5 foot.
Tracy W | Online Move InNeeds better access hours.
Damion B | Overall ExperienceLady at the call center told me there was a floor level unit that I could rent. When I showed up and paid for the unit I was then told it was not a floor level unit, and I would have to walk up like 5 steps, I immediately cancelled. I'm not walking up any steps to get into a storage unit, so now I'm waiting on my $85 dollars to get refunded to my card.
jeremy p | Overall ExperienceLight inside the unit would be convenient.
Shauna B | Overall ExperienceTruck had oil change light on when I picked it up. Cup holder area was dirty, I was not greeted at return area when I returned truck, had to go in building and wait, while three employee's were behind desk and only one was with customer. New female employee tried to help but was limited in training. Had storage for month, had issue with Manager Montana Vann. I explained my situation to employee on previous date before monthly due date.He seemed to understand and said no problem, but did not take my name or put notes in computer. I received email from Manager about late fee and called store, no answer. I personally went to store for the 2nd time to explain situation. This time, young man put notes in system, reassured it would be taken care of by manager Montanna Vannby phone or when I picked up my 2nd truck to move out of storage that Saturday, she was scheduled to work then. I show up on time to pick up truck and clear out storage and Manager Montanna Vann was not working. Told employee to check notes in system to HONOR what was agreed to by previous employee, since Manager Montanna Vann never coontacted me on any issue. This employee did not know how to handle situation and let me finish my storage move out and would call Manager Montanna Vann to rectify situation. I came back in after emptying storage and was told that Manager Montanna Vann would not HONOR previous agreement that was told to me twice by 2 different employees and in notes on contract. New female employee Remembered conversation and spoke up to no avail. I know each situation is unique and should be handled on individual basis. Listening and feedback are key to customer service opportunities when applied respectfully and efficiently. I have previous experience with UHaul and know that Customer Service is the key to future business. Negative word of mouth and lack of effort are greatly considered in the public when patronizing locations. I expected better communication from a professional establishment such as UHaul as I have experienced in the past. Maybe Manager Montanna Vann does not completely understand that yet. Her Gold lettered name on the door tells me the company UHaul expects it! I expect my situation corrected in a timely manner by the company MCP or a professional Manager in the Company. Very dissatisfied with this experience!
Tim C | Overall ExperienceThank you
Tim C | First Impressions