Customer Reviews for U-Haul Moving & Storage of Lima

3,218 reviews

1608 Elida Rd   Lima, OH 45805
(Between Cole St and Rob Ave)

(419) 227-9540

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 227-9540

1608 Elida Rd
Lima, OH 45805
(Between Cole St and Rob Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

Chad F. 
Rating:
4.0

I had reserved a space and was told that the couch would fit in it, even though it was on the upper level. We were told it wouldn't fit going up the stairs.. I had to rent somewhere else, it caused alot of needless aggravation.

Lynn S. 
Rating:
5.0

-0-

Martin W. 
Rating:
5.0

Impressed by cleanliness of trucks and friendly service

Mehran A. 
Rating:
5.0

Customer did not leave a comment.

DAWN L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Kelli M. 
Rating:
4.0

Would be nice if the trucks were de-iced in the winter months. I spent over a half hour scraping and thawing the truck out on my rental time.

James G. 
Rating:
5.0

Customer did not leave a comment.

Scott K. 
Rating:
5.0

Customer did not leave a comment.

BRIAN G. 
Rating:
4.0

The pickup location was not the problem for my rental....Reserved 15 ft truck 12/2/2021..... Around 12/10/21 Uhaul called said a 15' one way rental would not be available....I could take a 20' for the same price as 15'....I agreed...Then on 12/24 at 9 am UHaul called...the 20' would not be available....can you take a 26' truck or drive 45 minutes one way to get a 15' on Christmas Day....Getting the truck was a really frustrating - my new motto - a reservation is not a reservation with UHaul.

James O. 
Rating:
2.0

Was not well lit. Had to vigorously wave arms to get light to come on and it still didn't go on till we were walking out. Storage unit was very dark at all times. Large pipe running through the middle of it that I hit my head on several times, must be a known issue due to it being wrapped in foam which helped but still made moving anything very difficult. Late fees are outrageous, in one month its the same as the rent for the unit making it nearly impossible to catch up and not lose your belongings.

martina j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Andrea B. 
Rating:
4.0

Had no trouble. Canceled my storage unit. Employee took care of my request easily.

KEITH D.  |  Overall Experience 
Rating:
5.0

The young lady who took care of us was wonderful and professional and very knowledgeable and helpful - it was a great experience renting from this office

John S. 
Rating:
5.0

Customer did not leave a comment.

Terry T. 
Rating:
5.0

Customer did not leave a comment.

Bradly H. 
Rating:
4.0

Don't over charge them

JEFFREY B. 
Rating:
5.0

Customer did not leave a comment.

Jack J. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
5.0

Pleased with staff, online & store services.

McKenna M. 
Rating:
3.0

Customer did not leave a comment.

Paul D. 
Rating:
4.0

Just make sure the representatives answering calls are not rude like the lady I first spoke to. After I asked for a manager and spoke to them directly, everything else went very smoothly. Other than that, I had a great experience!

Shirley L. 
Rating:
5.0

Customer did not leave a comment.

Brittany C. 
Rating:
3.0

Customer did not leave a comment.

Shannon K. 
Rating:
5.0

Keep being courteous and respectful like you were with me I think will go a long way for you guys

Michael M. 
Rating:
3.0

Truck had a bad exhaust leak , loud and backfired. Still haven't received my money back from deposit.

Taylor S. 
Rating:
5.0

Make sure the 'oil change required' light isn't on the day you pick up.

Mary S. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
4.0

Customer did not leave a comment.

KEVIN R. 
Rating:
1.0

I was overcharged for the fuel I used. I drove the truck 21 miles when I returned it. I was charged over $33. for fuel. I disputed the charge but was told that the charge was correct. At $4.75 per gallon how can the fuel charge be that high? You are ripping me off!

David B. 
Rating:
5.0

The employees here are always so nice and helpful

Sherry A. 
Rating:
4.0

Customer did not leave a comment.

Ronald Z. 
Rating:
5.0

The that took the return was very pleasant and informative.

Doug K. 
Rating:
4.0

Customer did not leave a comment.

BRIAN G. 
Rating:
5.0

Customer did not leave a comment.

Daniel S. 
Rating:
4.0

Customer did not leave a comment.

Marlyce R. 
Rating:
5.0

The young man at the desk was very helpful and polite.

Bryan S. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey T. 
Rating:
3.0

Booked a couple weeks in advance, but site did not have furniture blankets I reserved. Fortunately, they found one pack. I had reserved 2. Location was playing radio station that used crude language and inappropriate content. Commercials for places like Adam and Eve, selling sex toys, etc. Their location was clean and neat and had good variety of moving items for sale like rope, plastic wrap, tape and boxes, etc, or I would give it 1 star for the radio.

Karen H. 
Rating:
5.0

Customer did not leave a comment.

Andy C. 
Rating:
1.0

Specifically made sure that the fuel level was exactly as it was when we picked it up. Still got charged $60 for gas.

Rachael M. 
Rating:
5.0

Nothing. The employees were very courteous, knowledgeable and helpful.

Kimberly C. 
Rating:
5.0

Easy drop off no issues.

Becky T. 
Rating:
5.0

Clean the truck inside. Your guys that were at the desk today were very nice and helpful.

Melinda B. 
Rating:
1.0

I got hit with surprise fees after the location clerk told me I paid for 50 miles somehow it was only 15 instead now my account was overdrafted and I not only got to be the 24.95 the 7.95 fee for whatever else I was charged now I have to pay 37 overdraft fee and I was a repeat customer

Eric S. 
Rating:
5.0

I have used this location more than once, they are my go to for any UHaul need I may have. They are curtius and accommodating, even when there are 20 people deep at the counter. Thanks guys, I'll continue to use this location.

Charles B. 
Rating:
3.0

The 10' truck I rented was not very pleasant to drive. I think the shocks need fixed. Also, the check engine light was on the whole time. And the screen said that the left front tire was low. There was also another warning light on, but I am not sure what it was.

Patty M. 
Rating:
4.0

Complain. Returned uhaul boxes and since I didn't have receipt I had to take in store credit but I couldn't use it. On trailer rental?? Why? There were no signs in store starting no return without receipt associate said manager told him that u can not make a policy without posting it in store so customers can read it i what my money back. Need a reply ASAP

Daniel W. 
Rating:
5.0

Customer service is excellent!

Gary P. 
Rating:
3.0

We have had problems for 2 months with this location. Uhaul needs to get their act together. Had a credit Card”on file” and then inconsistent use of rentals. Some weeks they use the credit card on file and then suddenly they had to have a hardcopy credit card to rent which causes problems since we are a school system. Customer service not good

Shane R. 
Rating:
5.0

This was the second time in a month that I have rented from this location. Both time they were quick to get me hooked up and on my way.

Dennis S. 
Rating:
5.0

Customer did not leave a comment.

Julie R. 
Rating:
4.0

Customer did not leave a comment.

Michelle w.  |  Overall Experience 
Rating:
5.0

Very smooth and efficient check in and out. Good safety check before I left with the trailer.

Michael R. 
Rating:
5.0

the u boxes (1 of them) showed up damaged and we had to screw the door shut and it was to much of a pain to access it while it was in storage because you needed a drill, etc. so thats why i decided to get them out and put everything in a storage unit, they did waive 1 month of storage but I felt they should of not charged me at all. even when the u boxes were delivered to me the driver said oh my what happened to this and she said they should of got you a new one and not let you put your stuff in this damaged box(i agree), i also have a credit on my account and I'm hoping thats coming back to me via check or credit, I'm waiting for a response

Lori K. 
Rating:
5.0

Team members were efficient and friendly. Trailer handled really well. Will definitely rent from this location again.

Laura D. 
Rating:
5.0

Customer did not leave a comment.

Wendy W. 
Rating:
5.0

Customer did not leave a comment.

J F. 
Rating:
2.0

Customer did not leave a comment.

Jeffrey S. 
Rating:
5.0

Customer did not leave a comment.

John H. 
Rating:
5.0

I was very disappointed when our pickup location was changed from Van Wert to Lima, but the employee at Lima was wonderful and helped us with our first u-haul experience!

Marceil K. 
Rating:
1.0

The milage did not match the paper work and they are trying to charge me for more milage then i used and im not very happy about it

Stephanie P. 
Rating:
5.0

A little expensive but no complaints on the service. Or speed of in and out.

James C. 
Rating:
3.0

The truck I was given pulled to the right every time I put the brakes on. There was a dent in passenger door when I picked it up. For 2 days and safety package was too expensive. I will be taking my business elsewhere next time I need a truck.

Christian W. 
Rating:
5.0

Customer did not leave a comment.

Vernon L. 
Rating:
5.0

The truck steering wheel had so much play in it, constantly have to street left and right just to keep the truck going straight. The gas amount was lower than what the rental sheet said.

Brian M. 
Rating:
3.0

Customer did not leave a comment.

Jessica K. 
Rating:
5.0

Customer did not leave a comment.

jennifer T. 
Rating:
5.0

Customer did not leave a comment.

Donald F. 
Rating:
4.0

Customer did not leave a comment.

James M. 
Rating:
4.0

Customer did not leave a comment.

Jack B. 
Rating:
4.0

Customer did not leave a comment.

Tracy R. 
Rating:
4.0

Great experience. Accommodating staff.

Keith B. 
Rating:
3.0

Customer did not leave a comment.

Justin S. 
Rating:
5.0

Customer did not leave a comment.

Melanie C. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
4.0

front parking parking lot needs the be bigger...if entering and someone is in the return lane or it's blocked..your trapped

Walter G. 
Rating:
3.0

Customer did not leave a comment.

Carmen W. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Eric H. 
Rating:
4.0

Customer did not leave a comment.

Kelly C. 
Rating:
5.0

Customer did not leave a comment.

DAVID O. 
Rating:
2.0

Everything was perfect except for two things. The drivers side mirror was so loose and moved on every single bump in the road or the wind from driving, that it might as well not even be there. It felt quite dangerous to constantly having to readjust it to be able to see. The 2nd thing is that the rear roll door was very hard to open and close due to one of the rollers were broken. If those two things were fixed, it would have been a damn good truck.

Bryan C. 
Rating:
5.0

Customer did not leave a comment.

Rick B. 
Rating:
5.0

Excellent location! Outstanding customer service!

Allen J. 
Rating:
5.0

Nothing. Your customer service is outstanding and your cancellation policy is second to none.

Allen J. 
Rating:
4.0

Customer did not leave a comment.

Anthony D. 
Rating:
5.0

Everything was good. The trailer worked out. No problems with customer service.

Jill P. 
Rating:
5.0

Sweep open trailer before reusing

Thomas H. 
Rating:
1.0

I rented a car dolly. I told what I was towing and it didn't fit onto the car dolly. If I would have put it up all the way on the dolly, it would have tore my front bumper off. I returned it as soon as I realized it wouldn't fit. They wouldn't refund my money even though I couldn't use it. The person I talked to about it said they would have the manager call me. I still have not heard back from the manager. I paid for services not rendered. I will not refer anyone to this location.

Ivan E. 
Rating:
5.0

Customer did not leave a comment.

Shaun A. 
Rating:
5.0

Customer did not leave a comment.

Brian H. 
Rating:
5.0

Fast friendly service.

Nathan S. 
Rating:
5.0

Customer did not leave a comment.

Rick D. 
Rating:
5.0

Customer did not leave a comment.

james M. 
Rating:
5.0

Customer did not leave a comment.

Jude M. 
Rating:
5.0

Customer did not leave a comment.

Jacob G. 
Rating:
1.0

Customer did not leave a comment.

Isaiah L. 
Rating:
4.0

Customer did not leave a comment.

VIRGINIA M. 
Rating:
5.0

Customer did not leave a comment.

Doris H. 
Rating:
5.0

Customer did not leave a comment.

joe T. 
Rating:
5.0

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

James H.  |  First Impressions 
Rating:
5.0

SUPER friendly staff! Very helpful

William P.  |  First Impressions 
No reviews have been submitted for this location.

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