Customer Reviews for U-Haul Moving & Storage of Lima

3,312 reviews

1608 Elida Rd   Lima, OH 45805
(Between Cole St and Rob Ave)

(419) 227-9540

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(419) 227-9540

1608 Elida Rd
Lima, OH 45805
(Between Cole St and Rob Ave)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

I didn't receive a detailed receipt showing all the charges. Such as miles driven and taxes.

Michael B. 
Rating:
5.0

Customer did not leave a comment.

Julia S. 
Rating:
5.0

All out great I feel like it should be 24 hrs anytime you rent one but not a big deal great service and great quality

Eric T. 
Rating:
5.0

Fernando was very helpful and respectful

Hunter A. 
Rating:
2.0

Customer did not leave a comment.

bertrand G. 
Rating:
5.0

Customer did not leave a comment.

Mark S. 
Rating:
5.0

It was my first time using uhaul and dropping the van off went smooth. It was fast paced and no wait. The associate Was very nice!

Ryan S. 
Rating:
4.0

Equipment was clean but not well maintained paint was peeling off side of truck & the check engine light was stuck on. At least it ran & got the job done.

Matthew D. 
Rating:
3.0

Truck stunk extremely bad…smell of someone smoking and musty smell

Jennifer M. 
Rating:
1.0

Customer did not leave a comment.

Shawn D. 
Rating:
3.0

Customer did not leave a comment.

ElizabethPaige B. 
Rating:
5.0

This location is approximately sized and equipped to handle anything you need

Justin R. 
Rating:
5.0

Customer did not leave a comment.

David O. 
Rating:
5.0

Brianna and Fernando and the other two at the drop-off locations were very helpful - I appreciate everything they did to make our drop off easier. They took the time to show us what we didn't understand.

Sara M. 
Rating:
2.0

We rented a car trailer. One of the straps was broken and unusable. When I asked about it upon return the guy didn't seem to worried about it. These straps are used to secure the car onto the trailer……. I believe I should have at least gotten a discount for have to worry about the car not being secure enough in the trailer.

ellen H. 
Rating:
4.0

The back door on the truck would not close all the way after it was opened. It was like the cables came off track. These should be inspected more often. Luckily we didn't have far to go and had not issues with stuff falling out.

Brittany E. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
5.0

Customer did not leave a comment.

Stephen B. 
Rating:
4.0

Customer did not leave a comment.

Jeffrey G. 
Rating:
4.0

Customer did not leave a comment.

Hank W. 
Rating:
5.0

Customer did not leave a comment.

christine D. 
Rating:
4.0

Customer did not leave a comment.

Eric N. 
Rating:
5.0

Customer did not leave a comment.

Timmie F. 
Rating:
5.0

Customer did not leave a comment.

Michael F. 
Rating:
3.0

The 26 foot truck we rented Friday, April 29 from Elida Rd, Lima shook miserably when driven over 45 mph.

Patricia M. 
Rating:
5.0

Reserved the trailer online. Arrived to pick it up and the lights did not work. Had to wait for the staff to replace the connecting end of the wiring in order to take the trailer. The staff was outstanding but I was on a time crunch and ended up delayed due to needing the 6x12 trailer. The location had no other units that size for me to take so I had no choice but to wait.

Anthony P. 
Rating:
5.0

Customer did not leave a comment.

Victor J. 
Rating:
5.0

Everything was excellent.

David M. 
Rating:
1.0

The female employee that works at this location is very rude all she did was talk about her breakup with her boyfriend and then was very rude to my husband she needs to be fired

Christina H. 
Rating:
4.0

This truck only had less than 1/8 tank of gas at pick up. Other than that it was a good experience

Noeeis B. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Mark K. 
Rating:
4.0

Knowledgeable staff and very friendly.

randy R. 
Rating:
3.0

Customer did not leave a comment.

shalonda S. 
Rating:
5.0

Quick drop off. Completely paperless.

chirles S. 
Rating:
4.0

If it were possible I'd like to see the cost of gas per mile somewhat cheaper.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Harry B. 
Rating:
1.0

Made a mistake and left my tools in the truck. Returned back to the office in 5 minutes. Tools were thrown in dumpster and drill was missing. Employee could have just given my tool belt to front office. They savaged thru my tools, stole what they wanted and threw the others away. Not goos customer service. You have thieves working for you.

James F. 
Rating:
3.0

Unable to speak to someone on phone waited 10-15 minutes several times

Tim A. 
Rating:
4.0

To all UHaul it should be explained up front the 19.95 is to hold you reservation, you will have additional payment when you arrive to pick up the truck. An additional $40 if not more depending on the truck. Thank you

Mozelle M. 
Rating:
1.0

Customer did not leave a comment.

Ernest M. 
Rating:
4.0

Customer did not leave a comment.

Christopher M. 
Rating:
5.0

Customer did not leave a comment.

Kimberly D. 
Rating:
5.0

Employees were exceptional.ade my reservation online and I was taken care of immediately. Quick and professional

Melissa R. 
Rating:
3.0

Customer did not leave a comment.

Jerald H. 
Rating:
2.0

The customer service and everything else was immaculate but the storage size was not up to par. Their largest size storage was the size of a medium sized closet with low entrance and will not hold or fit large items such as couches, mattresses, and box springs. For smaller storage such as totes and boxes this would be perfect but that was not what I was looking for.

Kimberly D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Todd S. 
Rating:
5.0

Nice people got me out quick

Steve M. 
Rating:
5.0

Customer did not leave a comment.

Randy R. 
Rating:
4.0

Customer did not leave a comment.

dANIEL Z. 
Rating:
5.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Tabitha R. 
Rating:
1.0

Not satisfied with customer service

Dustin M. 
Rating:
4.0

Customer did not leave a comment.

Joe P. 
Rating:
4.0

Customer did not leave a comment.

Kayla B. 
Rating:
5.0

Very expensive

tom B. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
3.0

Customer did not leave a comment.

SuzanneM O. 
Rating:
4.0

The safety chains for the vehicle loaded on the dolly were missing the rubber keepers. Other then that it was very well maintained, clean, and functional.

JAMES C. 
Rating:
3.0

Customer did not leave a comment.

michelle T. 
Rating:
4.0

Customer did not leave a comment.

gary S. 
Rating:
4.0

I asked for a final receipt and the employee said he would email it to me and never did. I even told him I have to have that since I used my company business card and he assured me he would send it and I never received it. I checked junk mail, everything. They should give the final receipt while the customer is still there.

Alissa H. 
Rating:
5.0

This U-Haul site is a well oiled machine. Used their trucks several times, and they really know what they are doing.

Randy G. 
Rating:
5.0

Customer did not leave a comment.

Barbara W. 
Rating:
1.0

Your computer was not working. Had to wait almost an hour to get the trailer that I reserved on-line with a digital photo of my drivers license and credit card information. The personal were confused about what to do with no computer access. I suggested paying with cash and getting a signed paper form to get my trailer. They said they could not do that. My opinion is that your stores need paper forms as a backup especially due to all the Malware and Ransomware that is disrupting businesses here locally and worldwide. Thank you, Rene' Jeanneret.

Rene J. 
Rating:
4.0

The system was having issues, so it took a moment to process my payment. I allotted an extra half hour into my day expecting this, as this problem has gone on with Uhaul for as long as I can remember. Despite this, the service was excellent and the equipment was fine.

Austin C. 
Rating:
4.0

Customer did not leave a comment.

Walter B. 
Rating:
3.0

Customer did not leave a comment.

Raymond G. 
Rating:
3.0

There was food and what looked like dried grass on the seat. Overall good rental. The vehicles need cleaned better.

bob Z. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
5.0

Customer did not leave a comment.

Ronald D. 
Rating:
4.0

Customer did not leave a comment.

SCOTT S. 
Rating:
5.0

Customer did not leave a comment.

Peter C. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAS G. 
Rating:
2.0

Ask to return to Kenton, and could not print out contract so they Email contract .

doyle T. 
Rating:
4.0

Customer did not leave a comment.

Patrice S. 
Rating:
4.0

Customer did not leave a comment.

Nathan W. 
Rating:
5.0

Customer did not leave a comment.

Stacy J. 
Rating:
5.0

Customer did not leave a comment.

Greg S. 
Rating:
5.0

Customer did not leave a comment.

TARA M. 
Rating:
1.0

Customer did not leave a comment.

Lonnie F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lilian H. 
Rating:
4.0

Customer did not leave a comment.

Larry F. 
Rating:
1.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Customer did not leave a comment.

Will P. 
Rating:
5.0

Customer did not leave a comment.

Charles H. 
Rating:
4.0

Customer did not leave a comment.

Jason N. 
Rating:
3.0

I understand we had a couple inches of snow overnite. The box truck I reserved wasn't cleaned of snow and ice.The mirrors were ice covered and the facility was unable to help.Also the box roll up door was frozen shut.I had to go purchase a prybar to open. I had a truck reserved I feel it should be cleaned off at least and make sure the door opens for your customers

Timothy K. 
Rating:
1.0

Elida Rd. U-Haul appears very inept... Several reasons.. from a dirty vehicle.. renter has to wonder the yard of 30 vehicles to find your truck.. They will charge your account more than what the fees add up to and tell you 2-3 days depending on your bank to get your $ back..

Thomas K. 
Rating:
3.0

Clean the vehicle and bring the vehicle to the front

ocie H. 
Rating:
3.0

Well im waiting on my refund to hit back on my card So i cant really rate you guys. Yet Cause i kno it did not take 100.00 to rent the truck for a few hours and i brought it back wit more gas then i started out wit

Lindsay S. 
Rating:
1.0

I would never recommend Uhaul or moving help. I ordered 2 Uboxes for my move from Ohio to South Carolina in November. Moving Help sent The right move to deliver and pack the boxes, however; they only brought one box, so the second one was canceled, but my card was still charged for 2 boxes. I contacted Uhaul, who passed the blame to moving help, who passed the blame to the right move, who passed the blame back to Uhaul, so after getting nothing but a runaround, I filled a dispute with my bank. The charge on my card was made by moving help, but they sent my money to the right move, so I was not able to get my charge back from moving help and since the right move didn't actually pull the funds from my account, I'm unable to file a dispute against them, so I am out almost 300, by these three crooked companies!

Wanda R. 
Rating:
5.0

Customer did not leave a comment.

Jasmine P. 
Rating:
5.0

Customer did not leave a comment.

GREGORY K. 
Rating:
4.0

Customer did not leave a comment.

Chad F. 
Rating:
4.0

I had reserved a space and was told that the couch would fit in it, even though it was on the upper level. We were told it wouldn't fit going up the stairs.. I had to rent somewhere else, it caused alot of needless aggravation.

Lynn S. 
Rating:
5.0

-0-

Martin W. 
Rating:
5.0

Impressed by cleanliness of trucks and friendly service

Mehran A. 
Rating:
5.0

Customer did not leave a comment.

DAWN L. 
Rating:
5.0

Customer did not leave a comment.

Nicholas D. 
Rating:
5.0

Customer did not leave a comment.

Kelli M. 
Rating:
2.0

Was not well lit. Had to vigorously wave arms to get light to come on and it still didn't go on till we were walking out. Storage unit was very dark at all times. Large pipe running through the middle of it that I hit my head on several times, must be a known issue due to it being wrapped in foam which helped but still made moving anything very difficult. Late fees are outrageous, in one month its the same as the rent for the unit making it nearly impossible to catch up and not lose your belongings.

martina j.  |  Overall Experience 
Rating:
4.0

Had no trouble. Canceled my storage unit. Employee took care of my request easily.

KEITH D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michelle w.  |  Overall Experience 
Rating:
5.0

Very nice place to store goods. Staff was very friendly and I would highly recommend using U-haul for your needs!

Tracie S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jackie E.  |  Overall Experience 
Rating:
3.0

I was forced to take an upstairs storage unit. It had seven steps that I had to move heavy stuff up. Very hard to move stuff up steps

DOUGLAS K.  |  Overall Experience 
Rating:
5.0

I stored my belongings for 6 months, was concerned about the condition they would be in when I finally moved my furniture and boxes to my new home. I was pleasantly surprised to find them clean, no dampness or bugs at all!! Thank you UHaul for taking such good care of your facility and consequently my things!

Rosemary A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joey S.  |  Overall Experience 
Rating:
5.0

Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!

Paulette A.  |  Overall Experience 
Rating:
5.0

The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

James H.  |  First Impressions 
Rating:
5.0

Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

FORREST W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Margaret L.  |  Overall Experience 
Rating:
5.0

SUPER friendly staff! Very helpful

William P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Crystal M.  |  First Impressions 
Rating:
3.0

Already spoke to employees about my problems with company and all they do is pass the buck.

Lee C.  |  Overall Experience 
Rating:
5.0

Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

Harry H.  |  First Impressions 
Rating:
5.0

Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

jamie a.  |  First Impressions 
Rating:
5.0

Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

Takella W.  |  First Impressions 
Rating:
5.0

excellant

KEITH M.  |  Overall Experience 
Rating:
5.0

Great service, as expected.

Todd T.  |  Overall Experience 
Rating:
3.0

I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th

KIM M.  |  Overall Experience 
Rating:
3.0

All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96

linda l.  |  Reservation 
Rating:
5.0

WE WERE VERY SATISFIED WITH THIS STORAGE AREA. iTS CENTRALLY LOCATED AND EASY TO ACCESS.

karen k.  |  Overall Experience 
No reviews have been submitted for this location.

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