Customer did not leave a comment.William S.
U-Haul Moving & Storage of Lima
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Vicki H.
Check the trailer lighting - it failed sometime near the end of the trip and I noticed it as I was returning the trailerRichard M.
Customer did not leave a comment.David E.
Customer did not leave a comment.Eric N.
Customer did not leave a comment.Joseph W.
Customer did not leave a comment.Steven B.
Customer did not leave a comment.Jane K.
Just do what you are doing .John O.
Customer did not leave a comment.ISHA G.
Customer did not leave a comment.Michael C.
Customer did not leave a comment.David P.
Customer did not leave a comment.Sean T.
Customer did not leave a comment.Douglas T.
Customer service was amazing ðŸ‘ from the time I checked in and was hooked up for the rental trailer! Definitely will be back for any future needs!Deborah H.
Wouldn't change anything. The two gentlemen working were polite and very helpfulCheri W.
Customer did not leave a comment.Bubba G.
Worst uhaul experience EVER!!! Will not ever use you again!Timothy C.
Uhaul stolen my money i will never used it again Charge me extra day and when i call uhual nobody solve my problemShahin A.
Customer did not leave a comment.CHARLOTTE J.
Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!Paulette A. | Overall Experience
Customer did not leave a comment.GUY A.
Be more clear about service and equipment what's availablesairce R.
Have the front windows cleaned inside for the next customer.Thomas H.
Customer did not leave a comment.Durand F.
Customer did not leave a comment.donald D.
Customer did not leave a comment.Kristine W.
Customer did not leave a comment.Lester W.
Why does check in take forever? Reservation done online, shouldn't take 10 minutesTrent M.
Customer did not leave a comment.Kayode A.
Vehicle shakes violently on slightly uneven road surfaces and continues to do so until you take your foot off the gas and slow down. Scary!Michael W.
Customer did not leave a comment.Larry H.
Customer did not leave a comment.RICHARD H.
My issue is not the equipment but my card was charged one amount and then charged another and no one knows what's going on and that's a problem.Jasmine W.
Customer did not leave a comment.Thomas T.
Customer did not leave a comment.Alethea W.
The only issue I had with the drop-off(doing the contact less drop off via the app) was that as I was going through the final process it didn't tell me where to put the uhaul keys. So I ended up having to go in to the location anyways to ask. It ended up not being contact lessBenjamin G.
Customer did not leave a comment.Lawrence R.
Customer did not leave a comment.Michael M.
I had to call corporate to get a refund cause they charged my credit card $6.65 for gas even though we went over what we was supposed to put in! But they were very nice on helping us get that straightened out! Very friendlySHAWN M.
Customer did not leave a comment.James H.
Customer did not leave a comment.BRIAN M.
Customer did not leave a comment.GARY B.
After being informed (after box arrival) that my box was â€œburiedâ€ and needed to give them â€œ24-48 hours noticeâ€ to be able to pick up my box on the date and time agreed to it was still buried and had to wait for them to â€œmove things aroundâ€, the unhelpful ness of staff as they preferred to stay in the break room instead of assisting us I will be using OTHER mover services going forwardandrew S.
Staff was very friendly and helpfulRosemary A.
Customer did not leave a comment.RALPH H.
Customer did not leave a comment.JARED H.
Customer did not leave a comment.marilyn H.
Employee was friendly and quick.NICHOLAS G.
Keep the great customer service ðŸ‘ðŸ¾LaVon T.
Customer did not leave a comment.Thomas H.
EXCELLENT CUSTOMER SERVICE!David C.
Customer did not leave a comment.Edward K.
Customer did not leave a comment.SUNNY B.
No trailer brakes on dolley Only one speaker in U haulShelley D.
Customer did not leave a comment.Clarence D.
Customer did not leave a comment.John B.
The 26' truck had over 150,000 miles on it and made considerable strange sounds and vibrated terribly. Glad I had my adult sons to drive it because it terrified me just following it! Maybe time to retire it? At least tell the customer what to expect. Everything else in the process, reserving it, picking it up, staff, was great. Overall a very good experience so would recommend.Laurie K.
Place was closed when we dropped off the truck. Easy to navigate the lot and drop off the keys in the door. Will use this location if moving in the future.Kelli P.
The online checkin process was a joke. I am renting a vehicle - why do you need two additional contacts to allow me to do that? In addition, i needed to go into the shop to check out. The computer systems there were extremely slow and the two representatives working were extremely unprofessional showing frustration - slamming fists on the desk and cussing. They also did not were masks to protect themselves or others from covid, they also did not require others entering to do the same. Finally when i entered the vehicle, it reeked of cigarette smoke, there was no ramp attached for loading and unloading, and no cruise control to regulate speed. Next time i will rent from enterprise - less hassle, more professional, and better vehicles.Tracy S.
Customer did not leave a comment.Thomas H.
Customer did not leave a comment.JAMES H.
Everything from the reservation process to the actual pick up and drop off went perfectlyKevin I.
Customer did not leave a comment.Rodney H.
The equipment was fine but the front desk worker was extremely rude. I made the reservation with Trent (a Friend if my bosses) and I told him I'd be getting the vehicle sometime after nine, around 10 am. He said I'll put you down for 9 and if you get it at 10 that'll be fine. I get there at ten like I initially planned and the front desk worker was super rude about me being an hour late and had an attitude the whole time. I would have cancelled my uhaul with you guys but it was last minute and I didn't have time to find a different place to get one.austin P.
Just remind people where to go when dropping equipment back offRebecca S.
If anything , get a bigger parking lot . That location does not have very much room. Other than that , 100 percent .James W.
Customer did not leave a comment.Charles A.
Customer did not leave a comment.Cornelius O.
Very helpful, pleasant.Ruth G.
If you tell someone is only a one day rental. Don't charge them for more than one day.Justin G.
Customer did not leave a comment.Steven P.
Very organized and ready to assist their customers. In and out, no problems.Gregory K.
Customer did not leave a comment.Tim U.
The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.James H. | First Impressions
Customer did not leave a comment.Terrie E.
My reservation was for a 10 foot truck. They gave me (and made me pay) for a 15 foot truck. My reservation also said I had 200 miles. They asked where I was going and they gave me the exact miles to that location. I had to go to the place I loaded from first which was 30 miles further. Why I didn't get 200 miles is a mystery. Uhaul then charged my card the over miles fee. Not Happy at all.Timothy D.
I they do not communicate wellDiana C.
The van box smelled like cat urine and I had to clean that out and disinfected and then when I dropped the unit off at the Bismarck U-Haul at 7:00 p.m. on Saturday night the 19th and handed the keys to the attendant his name was Justin I got a bill from Bismarck U-Haul or U-Haul Incorporated that said I owed for an extra day and it wasn't due until 7:00 a.m. the following morning so I hope that will get straightened outRobert V.
I think all is great, nothing i can think of that needs changed.David E.
Customer did not leave a comment.Paul D.
Customer did not leave a comment.deb D.
Customer did not leave a comment.Sonya C.
I got a clean truck for a great deal. Will use this U-Haul again,Karen M.
Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! GinaFORREST W. | Overall Experience
Customer did not leave a comment.Latrisha L.
Nothing to recommend. Very friendly & helpful.leonard W.
The young man was professional and kind. He sincerely apologized for the bad experience we had.Shari M.
make better signage from the back yard of trailer/truck land to where the front door is (opposite sides of the building), or some sort of buzzer/bell to tell the front a very lost customer is in the back. Half of the staff was very friendly and place was clean. Hard to see the counter through all the displays and if someone was at the counter.Erin I.
Customer did not leave a comment.Blake F.
Efficient knowledgeable and courteous staff !!!Debra A.
very smooth.no complaints hereJames C.
I was pretty frustrated with the overall rental process. I tried to use the Uhaul Neighborhood dealer that's is .5 miles from my house. I was told to call the Elida road Uhaul to ask them to send the request to the Uhaul by me. They told me I had to call the other store by me. I went back and forth between the two stores and ended up not being allowed to pick up a truck at the rental place .5 miles from where I live, but instead had to pick it up at the Elida road one. This added miles to my bill, but more importantly it was just inconvenient. We could have walked to the Uhaul store that's right in front of our neighborhood. I simply don't understand why it was so hard to get a two way truck at the place closest to us.Steven C.
Customer did not leave a comment.Eric S.
Customer did not leave a comment.Sharon S.
Don't change a thing! Have been using this location for close to 4 years and have not had any problems!!! Great staff and very helpful. Easy to work with. Would highly recommend this U-Haul location.David W.
Customer did not leave a comment.randy W.
Customer did not leave a comment.Keaton L.
Customer did not leave a comment.Scott B.
Customer did not leave a comment.Kathleen H.
Customer did not leave a comment.Rebecca K.
Customer did not leave a comment.Margaret L. | Overall Experience
SUPER friendly staff! Very helpfulWilliam P. | First Impressions
Customer did not leave a comment.Crystal M. | First Impressions
Already spoke to employees about my problems with company and all they do is pass the buck.Lee C. | Overall Experience
Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.Harry H. | First Impressions
Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.jamie a. | First Impressions
Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome rewardTakella W. | First Impressions
excellantKEITH M. | Overall Experience
Great service, as expected.Todd T. | Overall Experience
I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20thKIM M. | Overall Experience
All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96linda l. | Reservation
WE WERE VERY SATISFIED WITH THIS STORAGE AREA. iTS CENTRALLY LOCATED AND EASY TO ACCESS.karen k. | Overall Experience
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!
We have the largest selection in the industry!