Customer Reviews for U-Haul Moving & Storage of Lima

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lima

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Brad R.
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Customer did not leave a comment.

dean L.
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Go outta fkn Buiness..

Sullivan D.
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treat your costumer better when they have use you for a few days very disrespectful

Pamela A.
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They didn't apply the straps properly to the tires on my CRV on the car tow. Fortunately we checked that after the first few miles. The kid putting it on was slow moving and it took us over an hour for a ten minute job.

Daniel K.
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Customer did not leave a comment.

Shirley H.
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The Staff you have is GREAT! So far I do not thing dthey need to change anything.

Michael P.
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Customer did not leave a comment.

Tracey O.
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Jeffrey R.
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I would suggest having two people at the counter to check people in and out. We arrived 20 minutes early to pick up. There were 4 customers ahead of us. We had help scheduled for 10am and had to contact each one of them, while we were still in line at 10am, to show up 15 minutes later. We understand it's hit and miss as to when you get customers, but it's very frustrating for those of us needing to get in and out as quickly as possibly. Just a suggestion.

Kenneth S.
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Daniel P.
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Glenn P.
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Michele C.
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Nicholas C.
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Joshua V.
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Thomas P.
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Tyler B.
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Fref B.
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Patricia D.
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Michael C.
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William S.
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Vicki H.
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Marc L.
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Nothing

Richard M.
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Check the trailer lighting - it failed sometime near the end of the trip and I noticed it as I was returning the trailer

David E.
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Customer did not leave a comment.

Eric N.
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Joseph W.
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Steven B.
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Jane K.
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John O.
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Just do what you are doing .

ISHA G.
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Michael C.
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David P.
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Sean T.
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Douglas T.
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Deborah H.
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Customer service was amazing 👍 from the time I checked in and was hooked up for the rental trailer! Definitely will be back for any future needs!

Cheri W.
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Wouldn't change anything. The two gentlemen working were polite and very helpful

Bubba G.
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Customer did not leave a comment.

Timothy C.
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Worst uhaul experience EVER!!! Will not ever use you again!

Shahin A.
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Uhaul stolen my money i will never used it again Charge me extra day and when i call uhual nobody solve my problem

CHARLOTTE J.
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Customer did not leave a comment.

Paulette A. | Overall Experience |
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Thank you all Patrick, Beverly, & Justin for what you all did for me! I would recommend U~Haul to friends & family alike! I appreciate all that you all have done for me! The reason I didn’t think the ACCESS HOURS were good for me was because I was not aware of the extra $5 to pay to be able to gain entry anytime. I had to wait for your store hours to open before I could gain access to the storage so that was a bit of a problem for me, but other than that, you all were great! May GOD continue to Bless you all! Thank you & HAPPY HOLIDAYS TO ALL!

GUY A.
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sairce R.
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Be more clear about service and equipment what's available

Thomas H.
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Have the front windows cleaned inside for the next customer.

Durand F.
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donald D.
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Kristine W.
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Lester W.
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Trent M.
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Why does check in take forever? Reservation done online, shouldn't take 10 minutes

Kayode A.
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Michael W.
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Vehicle shakes violently on slightly uneven road surfaces and continues to do so until you take your foot off the gas and slow down. Scary!

Larry H.
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RICHARD H.
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Jasmine W.
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My issue is not the equipment but my card was charged one amount and then charged another and no one knows what's going on and that's a problem.

Thomas T.
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Customer did not leave a comment.

Alethea W.
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Benjamin G.
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The only issue I had with the drop-off(doing the contact less drop off via the app) was that as I was going through the final process it didn't tell me where to put the uhaul keys. So I ended up having to go in to the location anyways to ask. It ended up not being contact less

Lawrence R.
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philip M.
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N/After

Michael M.
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SHAWN M.
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I had to call corporate to get a refund cause they charged my credit card $6.65 for gas even though we went over what we was supposed to put in! But they were very nice on helping us get that straightened out! Very friendly

James H.
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BRIAN M.
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GARY B.
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andrew S.
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After being informed (after box arrival) that my box was “buried” and needed to give them “24-48 hours notice” to be able to pick up my box on the date and time agreed to it was still buried and had to wait for them to “move things around”, the unhelpful ness of staff as they preferred to stay in the break room instead of assisting us I will be using OTHER mover services going forward

Rosemary A.
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Staff was very friendly and helpful

RALPH H.
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Customer did not leave a comment.

JARED H.
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marilyn H.
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NICHOLAS G.
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Employee was friendly and quick.

LaVon T.
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Keep the great customer service 👍🏾

Thomas H.
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Customer did not leave a comment.

David C.
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EXCELLENT CUSTOMER SERVICE!

Edward K.
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Customer did not leave a comment.

SUNNY B.
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Shelley D.
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No trailer brakes on dolley Only one speaker in U haul

Clarence D.
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John B.
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Laurie K.
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The 26' truck had over 150,000 miles on it and made considerable strange sounds and vibrated terribly. Glad I had my adult sons to drive it because it terrified me just following it! Maybe time to retire it? At least tell the customer what to expect. Everything else in the process, reserving it, picking it up, staff, was great. Overall a very good experience so would recommend.

Kelli P.
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Place was closed when we dropped off the truck. Easy to navigate the lot and drop off the keys in the door. Will use this location if moving in the future.

Tracy S.
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The online checkin process was a joke. I am renting a vehicle - why do you need two additional contacts to allow me to do that? In addition, i needed to go into the shop to check out. The computer systems there were extremely slow and the two representatives working were extremely unprofessional showing frustration - slamming fists on the desk and cussing. They also did not were masks to protect themselves or others from covid, they also did not require others entering to do the same. Finally when i entered the vehicle, it reeked of cigarette smoke, there was no ramp attached for loading and unloading, and no cruise control to regulate speed. Next time i will rent from enterprise - less hassle, more professional, and better vehicles.

Thomas H.
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JAMES H.
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Kevin I.
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Everything from the reservation process to the actual pick up and drop off went perfectly

Rodney H.
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austin P.
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The equipment was fine but the front desk worker was extremely rude. I made the reservation with Trent (a Friend if my bosses) and I told him I'd be getting the vehicle sometime after nine, around 10 am. He said I'll put you down for 9 and if you get it at 10 that'll be fine. I get there at ten like I initially planned and the front desk worker was super rude about me being an hour late and had an attitude the whole time. I would have cancelled my uhaul with you guys but it was last minute and I didn't have time to find a different place to get one.

Rebecca S.
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Just remind people where to go when dropping equipment back off

James W.
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If anything , get a bigger parking lot . That location does not have very much room. Other than that , 100 percent .

Charles A.
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Customer did not leave a comment.

Cornelius O.
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Customer did not leave a comment.

Ruth G.
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Very helpful, pleasant.

Justin G.
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If you tell someone is only a one day rental. Don't charge them for more than one day.

Steven P.
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Customer did not leave a comment.

Gregory K.
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Very organized and ready to assist their customers. In and out, no problems.

Tim U.
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Customer did not leave a comment.

James H. | First Impressions |
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The staff has been really friendly and helpful. Storage space is a commodity but the Lima U-Haul staff has made a meaningful difference in my move. Thanks.

Terrie E.
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Customer did not leave a comment.

Timothy D.
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My reservation was for a 10 foot truck. They gave me (and made me pay) for a 15 foot truck. My reservation also said I had 200 miles. They asked where I was going and they gave me the exact miles to that location. I had to go to the place I loaded from first which was 30 miles further. Why I didn't get 200 miles is a mystery. Uhaul then charged my card the over miles fee. Not Happy at all.

Diana C.
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I they do not communicate well

Robert V.
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The van box smelled like cat urine and I had to clean that out and disinfected and then when I dropped the unit off at the Bismarck U-Haul at 7:00 p.m. on Saturday night the 19th and handed the keys to the attendant his name was Justin I got a bill from Bismarck U-Haul or U-Haul Incorporated that said I owed for an extra day and it wasn't due until 7:00 a.m. the following morning so I hope that will get straightened out

David E.
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I think all is great, nothing i can think of that needs changed.

FORREST W. | Overall Experience |
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Thank you to all the staff at your Elida Rd. U-haul location over the years. We will continue to receive all of our rental needs from them. Pleasure doing business with you! Gina

Margaret L. | Overall Experience |
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Customer did not leave a comment.

William P. | First Impressions |
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SUPER friendly staff! Very helpful

Crystal M. | First Impressions |
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Customer did not leave a comment.

Lee C. | Overall Experience |
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Already spoke to employees about my problems with company and all they do is pass the buck.

Harry H. | First Impressions |
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Lots of choices and the counter people were very knowledgeable and accommodating, helping at every turn.

jamie a. | First Impressions |
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Thanks for all your help in Lima. You guys sure helped us when we were in a bad situation.

Takella W. | First Impressions |
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Andrew was AMAZING!!! He went above and beyond and it was after closing he never complained. Thanks for the free month of storage with truck rental that's an awesome reward

KEITH M. | Overall Experience |
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excellant

Todd T. | Overall Experience |
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Great service, as expected.

KIM M. | Overall Experience |
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I rented the unit from June 20th until August 20th and they keep trying to bill me. I have called customer service and no one can cancel it! It has been empty since aug 20th

linda l. | Reservation |
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All was well with the truck rental. However I was charged twice for a lock that I bought, and was told they couldn't do a refund without the receipt? I was overcharged 12.96

karen k. | Overall Experience |
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WE WERE VERY SATISFIED WITH THIS STORAGE AREA. iTS CENTRALLY LOCATED AND EASY TO ACCESS.

No reviews have been submitted for this location.

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