Customer Reviews for U-Haul Moving & Storage Of Lincoln

861 reviews

2500 NE 36th St   Oklahoma City, OK 73111
(2 Blk W of I-35 SE corner of 36th and Grand, Next to Railroad museum)

(405) 424-5442

View Facility Map

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm

Services at this Location:

Contact Us

(405) 424-5442

2500 NE 36th St
Oklahoma City, OK 73111
(2 Blk W of I-35 SE corner of 36th and Grand, Next to Railroad museum)

Services at this Location:

Office Hours

  • Mon-Thur: 7 am–7 pm
  • Fri: 7 am–8 pm
  • Sat: 7 am–7 pm
  • Sun: 9 am–5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Thank you to the staff for the God given help.

JOSLYN P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
5.0

Nothing everything was fine good customer service

martin E. 
Rating:
4.0

Customer did not leave a comment.

Katrina J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DONNA FAYE HITCHYE R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MICHEAL B. 
Rating:
5.0

Staff is very responsive and professional. The facility is well kept. Prices, however, are too high!

Livington L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

albert H. 
Rating:
4.0

Great customer service!!! 😄 Thanks for making my experience quick and easy.

John C. 
Rating:
5.0

Keep up the good work.

joycelyn M. 
Rating:
2.0

I was overcharged for 25 miles. I would like that refunded to my card. I didn't want to argue with the person helping me, but the truck had 25 miles on it than was listed. I explained that, but she wouldn't listen.

Marcus B. 
Rating:
5.0

The service was great and the staff were all very friendly and helpful.

Taylor S. 
Rating:
5.0

Customer did not leave a comment.

Pete E. 
Rating:
5.0

Customer did not leave a comment.

Harold W. 
Rating:
5.0

Nothing

Debbie W. 
Rating:
5.0

Customer did not leave a comment.

Joseph J. 
Rating:
5.0

Customer did not leave a comment.

Lorenzo T. 
Rating:
3.0

The Phone app doesn't work right so I didn't choose to have you check in my truck and pay the extra $20 I had to because the phone app did not work correct

Antonio M. 
Rating:
4.0

It would have been a plus for all of the items listed as available online to be available at the time of pickup.

Jennifer S. 
Rating:
5.0

Great staff! Always very helpful.

Sean M. 
Rating:
5.0

Nothing

barbara H. 
Rating:
5.0

Customer did not leave a comment.

MICHELLE L.  |  First Impressions 
Rating:
5.0

AWESOME Customer Service and the UHAUL Truck drove well and was clean inside. I will recommend to family and friends. THANK YOU SONIA 😊

Sonja L. 
Rating:
5.0

The U-Haul service was very good if I ever need to rent a truck I will come to U-Haul.

Leslie O. 
Rating:
4.0

Customer did not leave a comment.

Adrian K. 
Rating:
5.0

Everything was top notch!!!

stanley B. 
Rating:
5.0

Customer did not leave a comment.

KENNETH W.  |  Overall Experience 
Rating:
5.0

All was good! Thank you!

Muriel B. 
Rating:
5.0

Customer did not leave a comment.

WILLIE W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

RODNEY S. 
Rating:
5.0

Customer did not leave a comment.

Teresa B. 
Rating:
5.0

Customer did not leave a comment.

STEPHANIE H. 
Rating:
5.0

Customer did not leave a comment.

Shenice H. 
Rating:
5.0

I have had really bad experiences at different locations around OKC. This the first location I've been where they were polite and caring. My experience at this location on NE 36th makes me want to return to use the services again as well as refer them to my church and friends. Thank you so much.

Katrena J. 
Rating:
5.0

Customer did not leave a comment.

Laquinisha B. 
Rating:
5.0

Wonderful and helpful staff. Storage unit was very clean even after 3 years. Worked with me on payments and made sure my storage was secure. Would recommend to anyone.

Ashley S.  |  Overall Experience 
Rating:
5.0

Cortez was very help and efficient.

Ashley S. 
Rating:
5.0

Customer did not leave a comment.

walter P. 
Rating:
5.0

Customer did not leave a comment.

Victoria D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

TANESHA D. 
Rating:
5.0

Customer did not leave a comment.

kyley H. 
Rating:
5.0

Everything went great! The man that helped me was very patient and kind, and I would definitely rent from there if I need to in the future.

Exsa S. 
Rating:
4.0

Customer did not leave a comment.

Brian F. 
Rating:
5.0

Keep up the good work.

Monica J. 
Rating:
5.0

Great job

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

Alexandra G. 
Rating:
3.0

The rental was wrong size and I was charged insurance and had declined it at time of booking. What I expected to cost no more than 60 turned out to be over 100

Kristi C. 
Rating:
5.0

Super friendly.

SHAUNTI L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Nicholas C. 
Rating:
5.0

Customer did not leave a comment.

justin F. 
Rating:
5.0

Customer did not leave a comment.

Demetria G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRENDA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel J. 
Rating:
1.0

Customer did not leave a comment.

Arica Chalom S. 
Rating:
5.0

Stored all my belongings here for a month while waiting for my house to become available. Very clean and secure, easy to access. Will definitely use them again.

JENNIFER C.  |  Overall Experience 
Rating:
5.0

Can't think of anything. The process was seamless and the staff was professional and polite.

Stephanie H. 
Rating:
5.0

Nothing at all yall are great!!!

Shantell C. 
Rating:
5.0

This is my 3 return to the location, the staff all the staff have been helpful and courteous, I have witness first hand several staff offer solutions to resolve an issue; for instance, I needed vehicle storage, at the time there were zero space available, yet the manager suggested she place me on a waiting list and said " I will go through the car inventory to double check". I returned the follow week and the manager advised " zero vacancy " yet again she went beyond the call of duties and called 2 other hauls to find out if the had vehicle storage

Anita H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

montreal m.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marla M. 
Rating:
5.0

Customer did not leave a comment.

Amber A. 
Rating:
4.0

Customer did not leave a comment.

Laquanda C. 
Rating:
5.0

Would have liked a garage door but over all everything is fine

ladonna l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Annelise S. 
Rating:
5.0

Customer did not leave a comment.

DAYSHA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

SHARON T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Gordon S. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M.  |  Overall Experience 
Rating:
5.0

They are super!

Don P. 
Rating:
5.0

The staff is always nice, friendly and professional. Always willing to help.

lonitta i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Will W. 
Rating:
3.0

Only issue was with the furniture dolly. It did not roll well so I could not use it.

Jason M. 
Rating:
4.0

Customer did not leave a comment.

Larry A. 
Rating:
5.0

Customer did not leave a comment.

hector P. 
Rating:
5.0

Customer did not leave a comment.

Nathan P. 
Rating:
4.0

Customer did not leave a comment.

Laura Z. 
Rating:
5.0

The kid that took my return was lazy and told me that I wasn't going to be charged anything but as soon as I drove off I was charged 54 more dollar. I think he needs more training and should learn some work ethic

Bret W. 
Rating:
5.0

Customer did not leave a comment.

Crystal W.  |  Overall Experience 
Rating:
5.0

I had no problems with this particular location. I received excellent service. My problem was with the self-return process. The app had probems verifying my location and receiving my photos. However, I called the toll free number and received great help from a customer service rep. Overall, I was very pleased with the service I received.

dennis L. 
Rating:
5.0

Customer did not leave a comment.

Natalie W.  |  Overall Experience 
Rating:
5.0

Very good customer service well clean Standish

Ana M. 
Rating:
5.0

Customer did not leave a comment.

CELAM V.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Earnestine K.  |  Overall Experience 
Rating:
5.0

Dorleen was amazing. She provides great customer service.

Nikeda S.  |  Overall Experience 
Rating:
5.0

I don't remember his name, sorry, but the guy who helped me was super friendly, professional and made the whole experience very pleasant in the short notice I had. Highly recommended!

SHANE D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cassandra G. 
Rating:
5.0

Customer did not leave a comment.

Tarik S. 
Rating:
3.0

The people at this location, were helpful, but we had a problem when unhooking the auto transport. I returned the truck the next day with no trouble but i haven't received my receipt yet.

Horace S. 
Rating:
5.0

Very good service by staff. Every aspect was handled professionally. I was assisted by Cortez who was excellent in his work. I'd use this UHaul again.

James H. 
Rating:
5.0

Customer did not leave a comment.

jarryl r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

edward V.  |  Overall Experience 
Rating:
5.0

Cortez is super friendly, helpful and have great customer service skills. He assisted me through the whole process and made it super easy for me!

ronek j.  |  First Impressions 
Rating:
5.0

I have had a wonderful experience within a years time of having my items in a storage unit and U-Haul truck rental. Excellent customer service every time.

Angela V. 
Rating:
5.0

Excellent service

Deborah D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jack M. 
Rating:
5.0

Dorleen And her staff has been Amazing from the beginning to the end of my storage contract.

Tyeyonda T.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

PATSY P.  |  Overall Experience 
Rating:
5.0

Arrived early they had no issue with getting my reservation handled

Merceds F. 
Rating:
4.0

Some of the supplies ordered was not available. I ordered more blankets/covers than needed because I was not aware that the truck would be stocked with them. The attendant was very nice and informative. For example, I didn't know the truck price was the same for up to 24 hours.

Luvetta A. 
Rating:
5.0

Everything was excellent

Myra B. 
Rating:
4.0

Prices are out of control, just like everywhere else. It should not cost over $100 to rent a van, in town only, for less than 8 hours.

james W. 
Rating:
5.0

For the Whole time I had a storage

TEISHA H.  |  Overall Experience 
Rating:
5.0

very helpful and friendly thank you so much!

James V. 
Rating:
5.0

Again, very quick, very painless, and very friendly drop-off.

Robert S. 
Rating:
5.0

I've used this location frequently as we rent trucks and trailer for business. Always good service. Use the online check in if you can.

John C. 
Rating:
5.0

For me keep up the good work. Customer Service was great. Thanks.

kenneth H. 
Rating:
5.0

Customer did not leave a comment.

Ebony C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bradford B. 
Rating:
5.0

Customer did not leave a comment.

Angelica Q. 
Rating:
5.0

Customer did not leave a comment.

Ronnie H. 
Rating:
1.0

My storage leaked all my clothes and rats have babies in my storage unit all over my clothes and my bed I have a queen size bed I lost I have clothes I lost I have pictures that I lost shoes that I lost

LaDonna K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KATRINA B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Erlena P. 
Rating:
5.0

I had a great experience. the staff were great. They had the equipment/Truck I needed. Just rented a truck a week ago and the Bricktown location did not have a truck. I had to go 13 mile out of the way to pick up a truck. I will use this location more often.

Herschel B. 
Rating:
5.0

Customer did not leave a comment.

BARRY M. 
Rating:
5.0

Great Excellent

EVELINE G.  |  First Impressions 
Rating:
5.0

Very good people do their best to help you get your things done.

Jamal A. 
Rating:
5.0

Customer did not leave a comment.

Marlene C. 
Rating:
5.0

Customer did not leave a comment.

Sadae B. 
Rating:
5.0

Customer did not leave a comment.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Samaria R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Stacy C. 
Rating:
4.0

Customer did not leave a comment.

Dayona J. 
Rating:
5.0

I would highly recommend this storage facility to others.

Ivette F.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Michael W. 
Rating:
1.0

Just have what you actually need and say no more nothing less

shaletha P. 
Rating:
5.0

Good Job staff !!!!!!

ernest c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Bridgette M. 
Rating:
4.0

Customer did not leave a comment.

Garvan N. 
Rating:
5.0

They were really good in helping me get the storage unit I needed thanks for the help and space I needed.

CAROLYN T.  |  Overall Experience 
Rating:
5.0

Keep up the good work!

Kelvon V.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Angela M.  |  Overall Experience 
Rating:
5.0

Very impressive helping every step of the process. It went exactly as it was planned even better they gave me more time on the rental truck to get it done and I needed it.

VINCE LARAY V.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alyia B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alexandria T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alexandria T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEROMNIQUE O.  |  First Impressions 
Rating:
5.0

Keep yo the extraordinary achievements

SHAWNTA S.  |  First Impressions 
Rating:
5.0

Excellent staff tram players professional the staff is friendly I love my experience

Anita H.  |  First Impressions 
Rating:
5.0

On that day, everyone that assisted me was very helpful, nice, understanding, professional, and I will always be grateful for them and the facility.

lonitta i.  |  Overall Experience 
Rating:
5.0

Was there for 3 years

Carol S.  |  Overall Experience 
Rating:
5.0

The AA ting man working at this location is a tremendous asset to your company! He was professional, helpful and kind throughout the process of renting and returning our U-Haul then assisted us further with storage rental when original moving plans abruptly changed. I'm sorry I can't remember his name at the moment, it started with a C. We appreciate his help very much.

MINDY G.  |  First Impressions 
Rating:
5.0

everybody had a smile and was well and what's well Behaved bless you all

kay b.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Sonja o.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOYIL F.  |  First Impressions 
Rating:
5.0

i love the help very family friendly god bless thank you

kay b.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Terethat C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Casey M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

tanya d.  |  First Impressions 
Rating:
5.0

Keep up good work

TEISHA H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MUHITTIN K.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kanisha Quinett R.  |  First Impressions 
Rating:
3.0

The storages are not well contained. When it rain, the storages get wet inside damaging people's property.

Kashonda R.  |  Overall Experience 
Rating:
5.0

Very helpful.

David S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katherine M.  |  First Impressions 
Rating:
5.0

I have to say Cortez is one of the nicest people I’ve ever met and very helpful and professional and a people person made things very easy for me

gregory c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Latreail S.  |  First Impressions 
Rating:
3.0

They just need someone to be there just in case something happened because I paid my storage bill and they still kept a lock on my unit and I couldn't get in had to wait till the next day

TONYALE P.  |  Overall Experience 
Rating:
5.0

My Experience was the best. I was treated like I was a family member, and they all went the extra mile to help me with my mother transferring from Chicago to OKC with all her things

shirley c.  |  Overall Experience 
Rating:
3.0

It was rats in my unit and in my boxes now the rats are in my apartment it jumped out one of my boxes and it was dead ones in my unit also rat poop everywhere

Lakeiza B.  |  Overall Experience 
Rating:
5.0

Both employees were very polite and helpful.

Avery C.  |  First Impressions 
Rating:
5.0

Awesome customer service

tammy b.  |  First Impressions 
Rating:
5.0

Staff is very polite, nice & most of all very helpful. Thanks U-Haul 😊.

Kimberly N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lonitta i.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Allenette E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRANDY H.  |  Overall Experience 
Rating:
5.0

Very Nice Lady.

Eveline G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Harold j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROBERT E.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Ashley T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lonitta i.  |  First Impressions 
Rating:
5.0

Uhaul is the best. I always look to them when i plan to move. I like the one on ne 36th in okc and the one on se 29th in midwest city. Both places i can rely on to help me in my situations.

Roger L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

MARILYN SUE J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ortae M.  |  First Impressions 
Rating:
5.0

The lady that helped me was very kind. She allowed me to look at the unit before completing the transaction to confirm that it is big enough. They found something more suitable for me and got me going. Thank you!

ANTWONETTE H.  |  First Impressions 
Rating:
5.0

The woman running the Lincoln uhaul facility on ne36th street in OKC,ok has been extremely helpful and caring we need more people like her around

Andre T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

meredith H.  |  Overall Experience 
Rating:
5.0

They do everything posible to get what we need ...and even go the extra mile for us I'm very satisfied with your service thank you.

Irma S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JESS M.  |  First Impressions 
Rating:
5.0

I appreciate Al the kindness and caring ways that the employees and U-Haul associates were to me.

Breverly B.  |  Overall Experience 
Rating:
5.0

Mr Cortez at the NE 36th Street location was friendly, , patient and very knowledgeable about all that I asked and needed. Great employee!

Sandra R.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Destiny F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LaVonda T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

kandice j.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Coleman P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Brian H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Leo H.  |  Overall Experience 
Rating:
5.0

Love it

TRACY W.  |  First Impressions 
Rating:
5.0

Staff are friendly and helpful. They help me to rent my parking spot for my trailer.

MUHITTIN K.  |  First Impressions 
Rating:
3.0

Unit I had was damp and my items smelled like mildew

KAROLYN M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ricky b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kendall N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

BRIDGET F.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Jaquita S.  |  Overall Experience 
Rating:
5.0

Need better securing on storage unit real easy to break in looks like to me or put some cameras on storage units

LARRY R.  |  First Impressions 
Rating:
5.0

Great management!

JUANITA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Bonita R.  |  Overall Experience