Customer Reviews for U-Haul Moving & Storage of Livermore

Rating:

3.0

You moved my reservation without telling me from the location I requested to this one in a totally different town. Didn’t get the moving blankets that I reserved and paid for. Trailer tires were all under inflated, one critically so.

Rating:

5.0

I rent from this store all the time. They are always good, which is why I return there.

Rating:

5.0

Best experience ever at this location. I will be back in the future because of the great customer service provided!

Rating:

5.0

Very clean

Rating:

5.0

I never realized how easy it is to rent a truck. It was quick, and the price was so inexpensive. Everything was great, from the customer service to the vehicle and the ease of use.

Rating:

5.0

Several rentals from the Gardella Plaza, Livermore U-Haul. Two thumbs up for each rental. Good folks.

Rating:

5.0

Just continue a good customer service.

Rating:

5.0

I booked a one way rental for 8:00 but it would not be available to after 10:00. I ended up getting a In Town vehicle which added to my cost and time. Customer service (otherwise) was excellent!

Rating:

4.0

Counter service was a bit slow as the only person was busy filling two butane tanks. Sure glad I wasn't in a big hurry !

Rating:

1.0

The opening employee didn't have keys to the facility. We had to wait for a coworker to arrive for the facility to actually open. No apoligies were offered for the inconvience of waiting 35 min past opening to dtop off trailer. Then I get emailed receipt charging me for missing or damaged $32. I didn't receive any explanation of these charges. There was not damage and all the padding was returned.

Rating:

4.0

Very happy with my experience. I just needed access past 7pm, maybe 9pm would be ideal. Not a big issue tho. Thanks

Rating:

5.0

The best service

Rating:

5.0

fast drop off, friendly rep

Rating:

5.0

Nothing. What started out to be a bad situation was quickly remedied by the staff. Through no fault of theirs, they handled everything with professionalism. Thank you

Rating:

5.0

The gentleman working there are very helpful !

Rating:

5.0

Great and courteous service.

Rating:

5.0

The employee on that location is excellent. He welcomed me at the time of equipment pickup and he was very professional at drop off. Thank you for having such wonderful employees which make my day better

Rating:

4.0

Not so good this time. I had a 2:00 pm pickup arranged on a Sunday, but the office was closed and locked when I got there at 1:50 -- "Back in 20 minutes" but no date/time on the sign. Attendant did show up about 2:20, and the truckwas fine, but I was on a tight schedule and was getting nervous.

Rating:

5.0

Staff courteous and efficient. Good folks.

Rating:

5.0

I have used this location for maybe 15 years and it gets better. The staff is friendly, knows the inventory, the inventory is large, the lot is well located, the office area pretty full with boxes etc but neat and organized. I like using Gardella Plaza. .... Bill Leach, Livermore

Rating:

5.0

Very easy

Rating:

5.0

Staff was very courteous and helpful.

Rating:

5.0

Everyone who works at U Haul in Livermore must have a great example of leadership. The young gentleman who helped us was quick and professional!

Rating:

3.0

Gas was very low at time of pickup / transmission slips / smell of bad / burnt oil - site advised upon return of unit

Rating:

5.0

Amazing staff, especially Nathan, who went out of his way to help us!

Rating:

4.0

Renting trailer was fast and easy. Will definitely use this location again.

Rating:

4.0

Confirm receipt of all requested rental items…I did not get my dolly

Rating:

5.0

Nathan was very helpful and thorough in his instructions and explanation of my van rental in Livermore Ca

Rating:

4.0

Each of three different employees I met during my selection and pick-up process couldn't have cared less to help me.

Rating:

1.0

I lost my wallet in the van and was told that the van was cleaned and nothing was found. When the new renter returned with the same van later that day, my wallet WAS found in the cab of the vehicle. They obviously do NOT check. I ended up canceling my cards and ordering a new driver's license for no reason, which was an inconvenience since I was offered a new job and needed that information to start my onboarding process. It caused a lot of unneeded stress

Rating:

5.0

Emails/ website make it look like all hours or extended hours access - which did not appear to be the case

Rating:

4.0

Waited a little bit more because there was a phone call that made them attend to it more than I do at that time I was being served.

Rating:

3.0

I had a reservation at 9am I got to store and it wasn’t opened at 9. Several people started to show up and had to wait outside. Employee showed up late. When we finally got in there was one employee and several people in line. Around 9:20 another employee finally showed up apparently also late. By the time I was helped my truck hadn’t been “checked in” or cleaned so I had to wait further. My 9am reservation turned into almost 10am after cleaning and taking photos of vehicle.

Rating:

5.0

Been 5 years since I used this Uhual. Glad to see it still had great customer service and the chevy truck was the perfect size for the 12 sheets of drywall I needed to get from Lowe's.

Rating:

5.0

Very clean, attentive, and vehicle ready good to go. Zero issues returning, be sure to let someone know you’ve returned from a truck rental and off you go!

Rating:

5.0

Quick and easy.

Rating:

5.0

More if the same equipment availability will be most helpful

Rating:

5.0

Everything great!

Rating:

3.0

Hire more people, get more carts for getting product to storage units.

Rating:

5.0

The service was very professional, fast and friendly, there is nothing that I would change.

Rating:

5.0

N/A all was well.

Rating:

5.0

I picked up my van on November 2nd at 9:30 AM. The young man (wish I knew his name) that attended us was tremendously courteous and helpful. When I returned my van he was outside washing trucks and attending customers running up and down taking care of everything and everyone efficiently and courteously. I was so impressed by his work ethic that try to leave him a tip - he will not take the tip, simply saying he was just doing his job. You should be proud of this young man, this country need more like him.

Rating:

5.0

Friendly, professional and efficient staff got me in and out quick with the trailer hookup. This trailer even had the fold-down ramp which was a life saver for one very heavy piece of furniture. Trailer rental is definitely more cost-effective for my situation (versus truck), even considering initial cost to install a tow-hitch. Note: For me the Livermore location was a little out of the way and would have preferred Dublin or Pleasanton but the equipment was only available in Livermore.

Rating:

1.0

I came in today and and the truck wasn’t ready. The GM of the site came in and said the truck is on empty and and I need to put gas in it. So I went and paid $176 to fill the truck up with gas. He said he’d give me $40 off? I paid $359 for the truck for the day then another $176? Then he said “make sure it’s back by 5:30 cause it’s being rented out again.” The overall experience was poor.

Rating:

5.0

I think the check-in guy did a great job. He was nice and very helpful. I've used this location a few times and I am very happy with the service. 😀

Rating:

2.0

Dirt truck and charged 35 when returned

Rating:

5.0

Will took care of the check out and check in process. Did a great job, customer focused. I’ll rent here again

Rating:

4.0

Nothing, we had a great experience and Nathan delivered excellent customer service. Thank you!

Rating:

4.0

Truck was clean and in good condition. GM served me and was professional and courteous

Rating:

5.0

Great customer service

Rating:

5.0

Staff at the Livermore location is very helpful. Thanks

Rating:

5.0

Keep rolling I will use again

Rating:

5.0

The service was excellent Both gentlemen were very helpful

Rating:

5.0

The two fellows who were working were so pleasant and helpful I was really impressed with their service

Rating:

5.0

Customer service folks were super as were the mgt. Team. Very accommodating with needs and travel support. Look forward to another trip in 6 months time.

Rating:

3.0

Customer service what not good no one never got up to check the truck when we check back in just go ahead. The keys was all we got.

Rating:

5.0

Afgents was professional and helpful thanks

Rating:

5.0

The move was great, people talked and changed a few things, the patience and time was there. Everything was understanding. A few negatives like the rooms not being a complete sealed room.

Rating:

1.0

My original reservation for a moving truck & trailer was changed the night before pick up and I had to find transportation elsewhere. Then, when I arrived to the storage unit, a representative there informed me that there was no elevator and my unit was on the second floor. I am shocked that the answer to this issue was to either climb the stairs or cancel the reservation. This location should look into investing into an elevator since the representative mentioned that this is a reoccurring issue. I was not satisfied with this experience at all and how this was handled.

Rating:

5.0

Professional staff and will to provide the best help to accommodate my needs.

Rating:

5.0

I recieved the best customer service and the staff was very friendly. Respectful and I would recommend you 100%

Rating:

5.0

The workers at the facility were very helpful with my questions and provided excellent assistants in every phase of my truck rental and storage unit.

Rating:

5.0

Great team @your Livermore facilities, site manager was present and approachable. Store was busy and he was training a new employee (1st day) yet Manager had control of sales floor and while I was waiting I didn’t hear anyone complain. As a. Former Corporate Manager(ret) I would have tried to recruit this manager. Joel Cabrera Jcabrera70sf@gmail.com

Rating:

5.0

Overall, Felipe Garcia and the U-Haul team do a great job, I was a Tennent in my storage unit for nearly 7 years, this team provided me great support, answering all my questions and walking me thru the rental process in the most upmost professional and helpful manner always were helpful and to my knowledge in 7 years only raised my monthly rent one time, which was a modest $4.00 increase per month! In my opinion Felipe and this team are hard working to provide the best customer service possible. I recommend this business to anyone requiring rental space and moving equipment in the Tri-Valley. Sincere thanks! Michael

Rating:

5.0

Please give this UHaul worker a raise. Thank you.

Rating:

4.0

Lighting inside the units could be improved. Our overall experience with Uhaul storage has been good.

Rating:

5.0

Unloaded and returned truck in same location - so convenient. Unit has easy access.

Rating:

5.0

Just need more hours for access to unit! Maybe 8pm

Rating:

5.0

You guys are awesome! Thank you!

Rating:

1.0

They charge almost double the price that was in front of the office on the banner

Rating:

5.0

The process to get and out is straight forward. The people were knowledgable and friendly.

Rating:

5.0

Your staff was very helpful and nice to us thanks

Rating:

5.0

Very clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!

Rating:

3.0

There was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we’re moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.

Rating:

5.0

Very impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.

Rating:

3.0

The units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.

Rating:

5.0

Charlotte was fantastic and gave us great customer service.

Rating:

5.0

With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

Rating:

5.0

Staff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Thank you

Rating:

5.0

Staff were fantastic especially Charlotte

Rating:

5.0

Great customer service! Friendly staff accommodated all my requests.

Rating:

4.0

They were very helpful. and courteous

Rating:

4.0

None

Rating:

5.0

Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Thank you.

Rating:

5.0

The fellows that helped me went beyond the call of duty to help me. Thanks a lot.

Rating:

3.0

staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.

Rating:

2.0

On-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation