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Dawn H | First ImpressionsCustomer Reviews for U-Haul Moving & Storage of Livermore
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
The gentleman checking us in was very helpful and professional. He made sure we had everything we needed and that everything was clean before we started loading the unit.
Karen P | First ImpressionsFelipe was wonderful to work with ...Thanks again!
Karin L | Overall ExperienceCaution people as to how high the step up to the cab is. I fell off and hurt myself when trying to get down off the drivers area. I had to use a stepping stool to get down and up each time.
Rosemary D | Overall ExperienceEfficient friendly helpful staff will maintain grounds, fair pricing.
Adam A | Overall ExperienceNever used storage area.But Philipe was very helpful on everything.A great manager.Batman supports this message.
PAUL D | Overall ExperienceThe friendly staff answered all my questions and went above and beyond to help me out. The young man also took time to help me load and unload some heavy things into the unit. I would recommend renting any unit here. They do not have an elevator so you will need help with anything heavy. The place is clean and well maintained.
patricia s | First ImpressionsThe attendant sales person who is awesome he moved out out and went beyond what was expected
DAVID L | First ImpressionsVery happy with my experience. I just needed access past 7pm, maybe 9pm would be ideal. Not a big issue tho. Thanks
Charles S | Overall ExperienceEmails/ website make it look like all hours or extended hours access - which did not appear to be the case
Megan J | Overall ExperienceThe service was excellent Both gentlemen were very helpful
pam c | First ImpressionsThe move was great, people talked and changed a few things, the patience and time was there. Everything was understanding. A few negatives like the rooms not being a complete sealed room.
PEDRO B | First ImpressionsMy original reservation for a moving truck & trailer was changed the night before pick up and I had to find transportation elsewhere. Then, when I arrived to the storage unit, a representative there informed me that there was no elevator and my unit was on the second floor. I am shocked that the answer to this issue was to either climb the stairs or cancel the reservation. This location should look into investing into an elevator since the representative mentioned that this is a reoccurring issue. I was not satisfied with this experience at all and how this was handled.
Jasmine H | Overall ExperienceProfessional staff and will to provide the best help to accommodate my needs.
CHRISTOPHER L | Overall ExperienceI recieved the best customer service and the staff was very friendly. Respectful and I would recommend you 100%
Pauline T | Overall ExperienceThe workers at the facility were very helpful with my questions and provided excellent assistants in every phase of my truck rental and storage unit.
Rosemary D | Online Move InGreat team @your Livermore facilities, site manager was present and approachable. Store was busy and he was training a new employee (1st day) yet Manager had control of sales floor and while I was waiting I didn’t hear anyone complain. As a. Former Corporate Manager(ret) I would have tried to recruit this manager. [redacted]
Joel C | Overall ExperienceOverall, Felipe Garcia and the U-Haul team do a great job, I was a Tennent in my storage unit for nearly 7 years, this team provided me great support, answering all my questions and walking me thru the rental process in the most upmost professional and helpful manner always were helpful and to my knowledge in 7 years only raised my monthly rent one time, which was a modest $4.00 increase per month! In my opinion Felipe and this team are hard working to provide the best customer service possible. I recommend this business to anyone requiring rental space and moving equipment in the Tri-Valley. Sincere thanks!
Michael N | Overall ExperiencePlease give this UHaul worker a raise. Thank you.
Jesse M | First ImpressionsLighting inside the units could be improved. Our overall experience with Uhaul storage has been good.
Wilma S | Overall ExperienceUnloaded and returned truck in same location - so convenient. Unit has easy access.
Kimberly M | First ImpressionsJust need more hours for access to unit! Maybe 8pm
jalen f | First ImpressionsYou guys are awesome! Thank you!
Scholastica I | Overall ExperienceThey charge almost double the price that was in front of the office on the banner
DIOGO I | Overall ExperienceThe process to get and out is straight forward. The people were knowledgable and friendly.
Eric M | Online Move InYour staff was very helpful and nice to us thanks
Ericka B | First ImpressionsVery clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!
Kay H | Overall ExperienceThere was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we’re moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.
Temesa L | First ImpressionsVery impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.
Elizabeth C | Overall ExperienceThe units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.
swaran u | Overall ExperienceCharlotte was fantastic and gave us great customer service.
Sukhjit J | First ImpressionsWith COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)
bradley w | Online Move InStaff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Thank you
mariana c | Overall ExperienceStaff were fantastic especially Charlotte
PETER S | Overall ExperienceGreat customer service! Friendly staff accommodated all my requests.
mariana c | First ImpressionsThey were very helpful. and courteous
swaran u | First ImpressionsNone
Patricia p | Overall ExperienceCharlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Thank you.
DIANA R | First ImpressionsThe fellows that helped me went beyond the call of duty to help me. Thanks a lot.
Monte C | Overall Experiencestaff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.
Robert C | Overall ExperienceOn-site staff is great however their phone Representatives customer service they are horrible they are rude they add money when they shouldn't they they are the ones that give U-Haul a bad reputation
cathy H | Overall ExperienceVery convenient to reserve a space at a short notice.
Ashish K | Overall Experience