Customer Reviews for U-Haul Moving & Storage of Livermore

4,275 reviews

3429 Gardella Plaza   Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

(925) 455-1100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(925) 455-1100

3429 Gardella Plaza
Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

MICHAEL D. 
Rating:
1.0

Customer did not leave a comment.

antiapaf H. 
Rating:
5.0

Customer did not leave a comment.

ANDREY K. 
Rating:
5.0

None

Armando V. 
Rating:
5.0

Customer did not leave a comment.

Michael A. 
Rating:
5.0

Customer did not leave a comment.

Jamesnicholas S. 
Rating:
3.0

Quick and easy service, in and out within minutes. Unable to drive more than 10ft into the property with other customers loading trucks in the drive bay.

Ryan B. 
Rating:
4.0

Customer did not leave a comment.

Chad M. 
Rating:
5.0

Customer did not leave a comment.

Sonia D. 
Rating:
5.0

Though there was a delay for my reservation b/c previous customers were drastically late in dropping off their rentals; I spoke with the manager over the phone and he assured me they are handling it and would accommodate my reservation. I arrived and his staff was aware, prompt, and very accommodating. Great customer service considering the circumstance. I appreciate them getting my rental prepped and ready immediately after customer dropped off late, and no time was lost on my moving plans…so great job. Thanks

Clinton H. 
Rating:
4.0

Customer did not leave a comment.

KETRINA Y. 
Rating:
5.0

Very clean and well lit facility. Zero insect or rodent issues. Plenty of carts to move junk around. Great people!

Kay H.  |  Overall Experience 
Rating:
5.0

Nothing

Lowell E. 
Rating:
5.0

This location is always clean. They have great running equipment. Everyone who works here is very nice and helpful.

William H. 
Rating:
5.0

They helped me out when the other U-Haul location in Livermore went home early at 4:15. I had made a reservation for 4:00 pm a month ago and traveled from Kansas City to help my son move. They refused to help me. The 3429 Gardella location was a savior for us. The Exxon 66 Station in Livermore can kiss my __s.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

LAURENCE F. 
Rating:
5.0

thank you

Huda N. 
Rating:
5.0

Customer did not leave a comment.

Chris S. 
Rating:
5.0

Customer did not leave a comment.

Darel M. 
Rating:
5.0

Not a thing I was in and out in good timing good service.

James S. 
Rating:
2.0

Customer did not leave a comment.

Shaji A. 
Rating:
5.0

Customer did not leave a comment.

Kuiyang L. 
Rating:
3.0

THE TRAILER"S TIRE BLEWOUT OUT OF TWON AND THE STRAPS KEPT COMING LOOSE! i THINK ALL THE TIRES NEED TO CHECKED AND REPLACE INSTEAD OF TAKING CHANCES ON IT FOR PEOPLES SAFETY!!

Robert S. 
Rating:
5.0

Customer did not leave a comment.

IVAN L. 
Rating:
1.0

I originally scheduled to pick up in Tracy because it was guaranteed but when I got there no truck was available and I never got compensated for not getting my guaranteed truck.

Eric B. 
Rating:
4.0

Customer did not leave a comment.

Matthew Y. 
Rating:
3.0

Customer did not leave a comment.

Christopher S. 
Rating:
4.0

Upon returning the van there was a mix up with mileage. I didn't realize I needed to use link before I left lot. I did take a picture of mileage and I should have checked it with paperwork because it was 80 miles difference. Long story short when I returned van I was basically called a liar because “everybody lies” I said I don't lie, he said “I don't know you, how would I know that” it was very insulting to say the least.

STACY B. 
Rating:
5.0

Customer did not leave a comment.

Jack P. 
Rating:
5.0

Very helpful and great customer service.

Richard H. 
Rating:
5.0

I first called two closer U-Haul locations and they weren't able to recognize that there were issues with your reservation system. It wasn't until I call this location and they were aware of the problem and quickly booked an appointment for me.

David W. 
Rating:
4.0

The only issue was the furniture dolly I ordered. It was not available so I got a regular dolly instead. If an item is not available, it would be great if the website would prevent you from ordering it.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

jeffrey W. 
Rating:
1.0

Employee Tyler had covid?? He wasn't wearing a mask indoors. Will never rent from this location. Thanks.

Sahil T. 
Rating:
5.0

This place is great! Recommend it highly!

Robert R. 
Rating:
3.0

I rented the trailer and confirmed it was for Oakley ca (8mi away), then was texted to say it was in Livermore (38mi away) and when I called UHAUL confirmed my pickup time and location. When I got there I saw a trailer so I hooked up - the location doesn't open till 9am. The one person working seemed very upset to be working and told me I could not take the trailer and came over and literally yanked it off my rig and pushed it back into a pile of other trailers. When I called uhaul they said it was a reservation center mistake for booking it earlier than the location was open and I could not take the trailer. I planned the whole day of moving and was not only cut short 30min each way plus gas for getting the trailer in Livermore but the. Had to waste an hour and a half of not just my time but the packers as well since I was sitting in Livermore. This was the worst experience ever and uhaul will be the last place I rent from going forward and I will post this story to social media and the uhaul site as people need to know

Richard M. 
Rating:
4.0

The staff performed their duties efficiently during check-in and check-out processes.

Bruce H. 
Rating:
4.0

Customer did not leave a comment.

SHAWN M. 
Rating:
4.0

Customer did not leave a comment.

David E. 
Rating:
5.0

Customer did not leave a comment.

Anne W. 
Rating:
5.0

Customer did not leave a comment.

ALAN C. 
Rating:
5.0

Charlotte was a great help and helped get me on my way!

Erik S. 
Rating:
5.0

Customer did not leave a comment.

Samuel K. 
Rating:
5.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
4.0

Customer did not leave a comment.

RICHARD O. 
Rating:
4.0

These guys made the process very easy they were polite and efficient

William G. 
Rating:
5.0

Professional & friendly. Would go back when I need to haul items.

Nicole C. 
Rating:
1.0

I picked this location specifically because I could do a pick up time of 8am. When I got there a little after 8, the worker told me they don't open until 9. I told him I had a u haul reserved at 8, and he just said again, very dryly, “we open at 9.” So I had to come back an hour later. So I'm wondering why I was even able to make a reservation for 8… I would've picked up at a location closer to my house.

NICOLAS F. 
Rating:
2.0

Hire more people and actually help one person at a time instead of trying to push customers to just leave the keys when checking in equipment.

JACOB M. 
Rating:
5.0

Customer did not leave a comment.

Guillermo A. 
Rating:
5.0

Customer did not leave a comment.

William M. 
Rating:
5.0

Best was fast Customer mental But service crew was great Great job

Gilbert H. 
Rating:
5.0

Customer did not leave a comment.

Robert C. 
Rating:
5.0

Customer did not leave a comment.

Charles B. 
Rating:
5.0

Great and friendly customer service. New truck that was a plus. Thank you

VICTOR J. 
Rating:
5.0

Always a pleasure to rent from the Gardella Plaza store. Employees are friendly and efficient. Trucks and equipment always clean and in good working order. I never hesitate to recommend this store to my friends.

Margaret B. 
Rating:
5.0

Customer did not leave a comment.

JEANA E. 
Rating:
5.0

Customer did not leave a comment.

Isidore R. 
Rating:
4.0

Would be nice to get a reminder about a reserved truck. The mobile site did not allow me to start the rental. Luckily, a great staff member was able to assist me.

Anthony S. 
Rating:
5.0

Always have an amazing experience when I rent from this location. Extra kudos to Tyler who always goes over and above! He is thorough and always helpful !!

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

George E. 
Rating:
5.0

Customer did not leave a comment.

KENNETH R. 
Rating:
5.0

Customer did not leave a comment.

Steve S. 
Rating:
5.0

Customer did not leave a comment.

Eva C. 
Rating:
5.0

Customer did not leave a comment.

Ellen S. 
Rating:
5.0

Customer did not leave a comment.

Daniel P. 
Rating:
5.0

Customer did not leave a comment.

Anette S. 
Rating:
5.0

Customer did not leave a comment.

mark v.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jerome G. 
Rating:
5.0

Great people! Give them a bonus

Thomas V. 
Rating:
5.0

Friendly interested staff. In n out fast

COLIN C. 
Rating:
5.0

Customer did not leave a comment.

Grant K. 
Rating:
5.0

Great experience. Thank you so much

Christopher L. 
Rating:
5.0

Charlotte assisted me in selecting the appropriate trailer, had it ready when I returned and even changed out a dragging chain so I was confident everything was good to go. Excellent friendly quick service. What more can you ask for?

Terence H. 
Rating:
5.0

Uhaul is the best. Thank you

leo S. 
Rating:
5.0

Customer did not leave a comment.

Laura B. 
Rating:
5.0

Customer did not leave a comment.

NOE T. 
Rating:
5.0

Customer did not leave a comment.

Bradley L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
4.0

Customer did not leave a comment.

Clayton H. 
Rating:
2.0

Your online purchase of products that are not associated to rentals prove to be a very confusing transaction since customer service will call and change a location for pick up and the original purchase from the online store stays at the original pick up at which point you were having to travel to two locations and possibly not be able to tow your trailer because the product stayed at the other location. I had to drive 3 hours out of my way and $62 worth of gas later. Made fir a very frustrating experience

Darlene S. 
Rating:
5.0

Customer did not leave a comment.

ALLISON B. 
Rating:
5.0

Customer did not leave a comment.

Michelle V. 
Rating:
5.0

Customer did not leave a comment.

Jay G. 
Rating:
3.0

Truck only had 1/4 tank gas so I had to fill it soon after picking it up. When I brought it back they said they would check mileage and bill me. Thank God I checked the mileage because later that night I got the invoice emailed to me and it was over 3 times what it should have been. They wrote in the wrong number for mileage. I waited over an hour on telephone hold and gave up. Tried the next morning and no answer even on national phone number. Drove all the way back to get in line and the lady was able to credit me back. I will be triple checking my next Visa bill to see if they followed through with the correct amounts. VERY Disappointing. Not happy and no compensation for lost time and inconvenience.

Steven C. 
Rating:
5.0

Customer did not leave a comment.

Oscar B. 
Rating:
5.0

Great staff very helpful thank you

John B. 
Rating:
2.0

Customer did not leave a comment.

Guy M. 
Rating:
3.0

There was one person working when I arrived which meant I had to wait in line for about 15 or 20 minutes. My husbands and sons had to wait about 30 minutes for the whole process before they could start moving our furniture into the unit. As we’re moving, the clerk reminds me that we will not have access after the office closes, although the confirmation I received and your website list access as available until 10pm. Then, when we were done, we could not get the lock on the door. After struggling with it, we finally had to ask the clerk for help, who had to use a screw driver to attach the lock.

Temesa L.  |  First Impressions 
Rating:
5.0

N/A

Eric F. 
Rating:
4.0

More frequent communication earlier.

BIANCA D. 
Rating:
5.0

They gave me a different vehicle that did not fit my requirements.

Sagar R. 
Rating:
5.0

Customer did not leave a comment.

JONATHAN M. 
Rating:
5.0

The process of renting a truck online was extremely easy. The hardest part was trying to decide what size I needed. When I went to pick it up, it was ready to go. My ONLY complaint...and this is nit picky...was that the truck looked like it hadn't been washed in a while. Still, the inside was spotless. Will rent there again.

Michael M. 
Rating:
4.0

Customer did not leave a comment.

Jacqualin R. 
Rating:
3.0

The vehicle was filthy and smell like wet dog and smoke which in turn made me smell the same.

URIEL M. 
Rating:
5.0

Staff is courteous and helpful.

Michael B. 
Rating:
3.0

I dropped off the vehicle but there was a queue, maybe a way to leave it with a receipt of dropoff since I left it there in good hands.

WILSON W. 
Rating:
5.0

Customer did not leave a comment.

Sagar R. 
Rating:
4.0

Customer did not leave a comment.

MARTIN S. 
Rating:
4.0

Customer did not leave a comment.

William C. 
Rating:
4.0

Staff was very helpful!

Alda C. 
Rating:
5.0

He was efficient, personable, and helpful. Truck had 7k miles and ran very well.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  First Impressions 
Rating:
5.0

Charlotte was fantastic and gave us great customer service.

Sukhjit J.  |  First Impressions 
Rating:
5.0

With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

bradley w.  |  Online Move In 
No reviews have been submitted for this location.

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