Customer Reviews for U-Haul Moving & Storage of Livermore

4137 reviews

3429 Gardella Plaza   Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

(925) 455-1100

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(925) 455-1100

3429 Gardella Plaza
Livermore, CA 94550
(heading towards downtown on 1st Street pass the Livermore Casino and make)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

The gas gauge should be full -- not 3/8. It makes it very difficult to replenish the right amount after a hard day of moving.

STEPHEN M. 
Rating:
5.0

The general manager that helped us here (I didn't catch his name) was the most helpful and professional and honest person ever. He really helped me to understand and feel prepared.

Renee T. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
5.0

Very easy in and out, if you reserve online. Thank you.

Haruki I. 
Rating:
5.0

Customer did not leave a comment.

Arash A. 
Rating:
5.0

Trailer looks pretty beat up.

Jose H. 
Rating:
5.0

Excellent service In and out in <10 min Returned in less than 2m Excellent - period.

LONNIE E. 
Rating:
5.0

I had an issue with 2 other branches cancelling reservations on me. Livermore Gardella was great. The woman working at the time of rental was super friendly and got me out of there on time of when I reserved the truck. I would rent here again.

Jeremiah M. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
5.0

All good other than I had to pick the trailer over 30 miles from the place I needed to load up the trailer so that's 1.8 hours wasted for pick up and drive alone in the bay area. Besides this, the personnel were helpful and quick.

Peter M. 
Rating:
5.0

Easy process

brenda P. 
Rating:
5.0

Excellent customer service. Very satisfied with the staff and the equipment.

Timothy G. 
Rating:
4.0

Customer did not leave a comment.

Monique B. 
Rating:
5.0

Nothing. I got just exactly what I wanted and expected with respect and caring for a disabled senior.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

It took me awhile to find the "tow/haul" disable switch. WIth an empty or lightly loaded truck, it's not necessary, and just over-revs the engine (burning more gas, I would expect). I would have appreciated instructions on when to use that mode.

Steven F. 
Rating:
5.0

Customer did not leave a comment.

Martinus B. 
Rating:
5.0

Customer did not leave a comment.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

MAGDIEL B. 
Rating:
5.0

Very helpful, courteous, and professional gentleman. Best Uhaul experience I've ever had.

Steven Y. 
Rating:
5.0

Customer did not leave a comment.

Stephen W. 
Rating:
5.0

Customer did not leave a comment.

SAMUEL S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT Y. 
Rating:
5.0

No improvements, all went well, so please keep up the good work and customer service!

GLICERIO M. 
Rating:
3.0

Final invoices need to be more clearer on the extra charges applied to contract took close to 1 hour to clarify the 100 dollar extra charge.

Rudy R. 
Rating:
4.0

Customer did not leave a comment.

ANDREW L. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
3.0

Customer did not leave a comment.

Noel G. 
Rating:
5.0

Great service and convenient to my location. Thanks

Renata B. 
Rating:
5.0

great experience

Dana M. 
Rating:
5.0

Customer did not leave a comment.

ALYSA S. 
Rating:
1.0

Get the right type of personal to work that cares and know about the equipment they are renting to customers. The woman who you have there now wow!!! Is a hand full and a half

Tyrus M. 
Rating:
5.0

The team and staff were excellent. The whole process for pick up and return/drop off was so smooth and effortless. I told my wife how exceptional the service was. Thank you all.

Michael O. 
Rating:
5.0

Customer did not leave a comment.

Michael B. 
Rating:
4.0

Customer did not leave a comment.

Ben T. 
Rating:
5.0

Customer did not leave a comment.

KHELIA N. 
Rating:
4.0

very pleased with the service and the truck.

DENNIS B. 
Rating:
4.0

Customer did not leave a comment.

TATE M. 
Rating:
4.0

This location had 4 trailers the size we wanted, but it was almost an hour away from where I needed the trailer. There were more than a dozen U-Haul locations between the two points. It seems like U-Haul locations should "share the wealth" so to speak. The staff at this location had to deal with slow computer connections that seemed frustrating to them. Some kind of upgrade seems warranted.

Karen K. 
Rating:
5.0

I had a very good experience at this location. I normal get equipment so I was not familiar with location or staff. Everyone was very nice and helpful. I can not remember the gentleman's name whom help me initially check it but he was great. Also felipe was very helpful.

David E. 
Rating:
5.0

Add a crank wheel to the trailers to help remove from truck

John G. 
Rating:
5.0

Customer did not leave a comment.

Don S. 
Rating:
5.0

Customer did not leave a comment.

ERIC I. 
Rating:
1.0

I was given a truck where the passenger side door does not close all the way; this resulted in a very noisy and scary ride. The truck had a quarter tank of gas instead of a full tank, upon return of the truck, I was penalized for being a hairline below the quarter tank; this was not true but I was too tired to argue so I let it go.

Alfred A. 
Rating:
3.0

Truck we used was garbage

Travis S. 
Rating:
4.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Very good service

Luis M. 
Rating:
5.0

I was waiting for an Uber ride outside, a shaded sitting bench would be nice. You have an older female employee who did an outstanding job of merchandising / selling packing materials, answering questions, and being professional while running the store by herself.

Michael E. 
Rating:
5.0

Customer did not leave a comment.

Shane R. 
Rating:
5.0

The lady was very friendly and helpful. This is my "local" Uhaul location, and we buy propane there all the time. The staff is very nice.

KAREN S. 
Rating:
5.0

Process went very well, staff were friendly and professional

Ruth D. 
Rating:
5.0

The trucks are getting old. I've rented several times. This last time the sun visor was taped to the ceiling and the truck pulled left badly. But the staff is super friendly and dose a good job. Overall the interior of most of the trucks are beat up and out dated.

Robert B. 
Rating:
5.0

Give me a student rate with the lowest price for unlimited miles!

NAJIA T. 
Rating:
5.0

Very easy to rent

Richard R. 
Rating:
4.0

Customer did not leave a comment.

sheldon P. 
Rating:
5.0

Customer did not leave a comment.

Gary G. 
Rating:
5.0

This is not a reflection on the location . The only thing that was a little troubling was the wait time for the customer service number . It seemed a little excessive.

Kurt T. 
Rating:
3.0

Clean? Yes. We'll maintained? Absolutely not. On the highway, squirrelly as all get out. Kept pulling to the left.. and then suddenly to the right. Very stress

Brandon F. 
Rating:
5.0

Glad they gave us a newer truck for a longer trip!

Dina G. 
Rating:
5.0

Customer did not leave a comment.

Kimberly I. 
Rating:
5.0

Customer did not leave a comment.

Kenneth A. 
Rating:
5.0

Customer did not leave a comment.

JOHN M. 
Rating:
4.0

Customer did not leave a comment.

Patrick T. 
Rating:
5.0

Tyler was very efficient and is a great asset to your location.

Diana G. 
Rating:
5.0

Customer did not leave a comment.

PETER S. 
Rating:
5.0

faster phone checkout process

JOEL W. 
Rating:
5.0

Pleasant customer service. Quick pick up and return process.

Karl O. 
Rating:
4.0

Customer did not leave a comment.

TIMOTHY F. 
Rating:
4.0

Customer did not leave a comment.

Stephen S. 
Rating:
5.0

Customer did not leave a comment.

Taryn R. 
Rating:
3.0

Customer did not leave a comment.

NICHOLAS U. 
Rating:
5.0

Customer did not leave a comment.

Ankita A. 
Rating:
5.0

Customer did not leave a comment.

Guillermo G. 
Rating:
5.0

Customer did not leave a comment.

Kevin C. 
Rating:
5.0

Customer did not leave a comment.

Yvonne O. 
Rating:
5.0

This location worked with me to make my rental experience great.

ROY J. 
Rating:
5.0

The whole computer system was down and they were awesome how they dealt with the situation.everyone was great especially Tyler

Gina P. 
Rating:
5.0

Customer did not leave a comment.

Meredith B. 
Rating:
1.0

Customer did not leave a comment.

THOMAS M. 
Rating:
4.0

Customer did not leave a comment.

Eric P. 
Rating:
5.0

I was impressed with the way I was treated and the condition of the equipment. The gentleman that helped me was quite efficient and very polite and knowledgeable.

Terrell G. 
Rating:
3.0

Customer did not leave a comment.

Erik E. 
Rating:
5.0

I rented a 6x12 open trailer with no ramp and after it was hooked up I was looking at another trailer which was the same except had a ramp. I told the man I wanted the one with the ramp and he changed it no problem. It was five bucks more but I didn't care. He was very nice and it turned out to be the manager. Great place and great attitude there.

Jeffrey C. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
5.0

Charlotte was so helpful. She hooked up the trailer and gave me good tips. When I returned she was on her lunch and still was willing to help me. I ended up disconnecting it myself after she told me how it worked. Thanks so much.

Vaughn L. 
Rating:
3.0

My reservation was moved from San jose to Livermore. It should have prompted in big words to wait for a confirmation email. But I had to pay someone to get a ride to Livermore to pick up the truck. I feel like I should've been discounted for the inconvenience. It was a 2 hr drive due to traffic. Everyone was upset that I had to deal with & it just wasn't worth it.

Delia V. 
Rating:
5.0

Customer did not leave a comment.

Amy V. 
Rating:
5.0

Customer did not leave a comment.

Bryan L. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
5.0

Customer did not leave a comment.

Jan H. 
Rating:
5.0

Customer did not leave a comment.

Vincent W. 
Rating:
5.0

Customer did not leave a comment.

Dominic S. 
Rating:
4.0

I'm a frequent renter, especially now that we are moving. I've NEVER accepted the insurance clause because I am covered through my own company (I own a construction company here in town). Somehow I guess when reserving this time, on my Iphone, i must have selected the insurance coverage?

DAVID D. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

They cleaned the uhaul one more time for me to make sure uhaul was extra clean.

Olivia L. 
Rating:
5.0

I have rented from this location multiple times. Every time, from check out to check in, the entire staff have been superior to every other rental experience. Thank you, Livermore U-Haul!

Ken A. 
Rating:
3.0

Trailer had little bits of trash when I received it (specifically a straw, some confetti type stuff in it). Also the rear left brake light was out and when the U Haul Staff hooked my trailer up and checked the lights, they still let me go with a tail light out. It wasn't until I had my girlfriend check the lights that we found this out. The reservation system isn't very reliable as I made a reservation weeks in advanced and got a call a week before I needed the trailer stating there was no 5x8 trailer available within 100 miles for 3 weeks. Luckily this location had a 6x12 and they allowed me to use it for 2 days rather than 1. This is why I give an average rating only because of that.

Jonathan D. 
Rating:
5.0

Everything went well.

Frederick C. 
Rating:
5.0

Customer did not leave a comment.

Richard G. 
Rating:
5.0

Customer did not leave a comment.

NELSON G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul F.  |  First Impressions 
Rating:
5.0

Very impressed with this u haul at this location. The facility is very clean and the staff are courteous and professional.

Elizabeth C.  |  Overall Experience 
Rating:
3.0

The units are really darkand .they charged full month rent wheteas usage was for a month.especiallyin these tough times they should have prorated the rent.

swaran u.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Trey L.  |  First Impressions 
Rating:
5.0

Charlotte was fantastic and gave us great customer service.

Sukhjit J.  |  First Impressions 
Rating:
5.0

With COVID going on and hours of business changing from the on going pandemic, I’m glad I have a storage I can count on while dealing with 2020’s bs :)

bradley w.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Lore L.  |  Overall Experience 
Rating:
5.0

Staff was very polite and helpful everytime I called & was there in person. They went out of their way to re-park a truck so loading my truck was more convenient for me. I will highly reccomend and refer the livermore staff. Thank you

mariana c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hollie G.  |  Overall Experience 
Rating:
5.0

Staff were fantastic especially Charlotte

PETER S.  |  Overall Experience 
Rating:
5.0

Great customer service! Friendly staff accommodated all my requests.

mariana c.  |  First Impressions 
Rating:
4.0

They were very helpful. and courteous

swaran u.  |  First Impressions 
Rating:
4.0

None

Patricia p.  |  Overall Experience 
Rating:
5.0

Charlotte and her team were very helpful and on point. I really appreciated this because I was having a bad last 2 days. Thank you.

DIANA R.  |  First Impressions 
Rating:
5.0

The fellows that helped me went beyond the call of duty to help me. Thanks a lot.

Monte C.  |  Overall Experience 
Rating:
3.0

staff was exceptionally kind and helpful. it would be nice though, if they were to patch the holes in the walls of the indoor storage units.

Robert C.  |  Overall Experience 
No reviews have been submitted for this location.

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