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JAMES HCustomer Reviews for U-Haul Moving & Storage of Lompoc
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Great customer service phone and in person
MARY C | First ImpressionsWe were long term. The facility had no issues. I do think rate raises were a bit too aggressive.
Phillip V | Overall ExperienceJust too pricey
Jessica M | Overall ExperienceJavier was great to work with.
STACY G | First ImpressionsThere were termites. Rats. And wire at the top separating the units vs Completely enclosed. I saw wire clippers in the unit as if someone was trying to get into my unit. I moved out on April 14th. I went to the office before close to let them know. They did not process my leaving. I called to check for my refund and was told they don't pro rate. I let then know I moved out. That was in March. Then I kept getting charged for April even though I don't have storage there. I had to call again and explain again I've been gone. Super bad service.
SEVEN S | Overall ExperienceJavier is such a pro and so easy to work with.
Marin A | Overall ExperienceManager Javier is the best! Always helpful, friendly and knowledgeable.
Amy B | Overall ExperienceI’ve relied on U-Haul for many years—they are my go-to truck rental and storage company consistently exceeded my expectations. Recently, during some challenging times, U-Haul was a steady and reliable partner, making everything smoother. It’s like having a trusted friend you can always count on. Whether it’s renting a truck, traveling to your destination, or needing storage, they provide it all with kindness, courtesy, and a warm welcome. I especially want to highlight Javier Ramirez, the General Manager at the Vandenberg Village location. Javier is the epitome of professionalism and dedication. He wears many hats, ensuring his crew, clients, and property are well taken care of. He’s there at dawn—often before dawn—and you can tell he genuinely loves what he does. Javier, thank you for your patience and compassion. Your kindness and commitment make all the difference. U-Haul is fortunate to have someone like you representing them!
WILLIAM H | First ImpressionsExceptional customer service and friendly staff. The facility is well maintained and clean
Nadja L | Overall ExperienceThe Manager on dutie was extremely helpful and beyond accommodating. Thank you
Anitta G | Overall ExperienceJavier and staff were amazing
Joseph p | Overall ExperienceContract started on the 28th and payment was deducted on the 28th afterwards. On 8/24/24 when attempting to evacuate the unit we were instructed that this needed to be done over the phone with the 800 number. I called the number and was told that it can only be done in person. I was assured I would receive a call from the local manager on 8/25/24. I did not receive a call. On 8/28/24 I was charged again. On 8/28 just minutes after receiving the charge, I called the 800 number and was told this needed to be corrected through my bank. I called the bank and was told I needed to dispute through the local business. The Lompoc manager then insisted I give him my credit card number because the card was no longer in the system because we had terminated the account. I notified him about what the 800 number suggested and I recommended we wait until the bank cleared the dispute. The Lompoc manager insisted he needed my credit card to issue refund. The bank then credited my original card and I needed to have the payment Javier issued, cancelled as I explained it would cause a double discrepancy. Javier then refunded the amount to my new card and now the bank dispute has been cancelled as they claim I already received the payment. Javier remove the payment issued to my new card on 8/28. I need my $280 back now
Alejandra R | Overall ExperienceThis facility was exemplary in the way they treated me from the very first day, they were helpful and polite. I would ,and have, recommended this store to my friends.
JAMES C | Overall ExperienceThe lady who helped me and my husband was beyond helpful! She is well educated on storage info. Definitely recommend!
Maggie O | First ImpressionsIt was a great storage facility, mostly clean and easy to access. I appreciate the staff, although sometimes the office is left alone. It'd be awesome if there was a bell or something. The bathroom was pretty gross, especially the floor. The only reason we left though was because of the multiple price increases.
Katelyn N | Overall ExperienceThey did an exceptional job. I enjoyed this location and has excellent security.
DORIAN H | Overall ExperienceJavier was always a perfect gentleman and professional at all times, he even went the extra mile. I would recommend others to you because of the excellent service I received. I’ll definitely continue to rent a truck when needed. Thanks again for your services!! A very happy and satisfied customer.😊👍🏽
LAURA B | Overall ExperienceAwesome storage location and great workers!!
John J | Overall ExperienceStaff was super accommodating and helpful. Very friendly and welcoming.
LUCI P | First ImpressionsMany thanks to Javier with all his help as we finally closed up on our mother's materials in our U-Haul unit. I do have to take a moment to say I appreciate his help even more as we were tennants in this location even BEFORE UHaul owned this location. Under his management, the place looks amazing, so much better than it did when we arrived with the previous owners. That, combined his wonderful guidance and assistance as we concluded our rental, was off the charts good. Props to him for running such a well maintained facility, but also with our tennant support that was above and beyond. Having been a former senior executive at a major corporation, I would certainly recommend him for higher positions. Many thanks again to him.
EDWARD Z | Overall ExperienceJavier is great
Peter W | Overall ExperienceJanet at the Vandenberg village location is excellent- skilled in her job and she has excellent customer service- Fast and efficient worker asset to your company. Enjoyed working with her.
PERRY P | First ImpressionsNone
DANIELL R | First ImpressionsThe whole place is so well kept up and professional. It's like an asset to the community. Thank you so much for having a unit that I could rent for just a month.
Marilyn T | Overall ExperienceDoor very hard to open. Due to years of use and weathered
george k | Overall ExperienceI love great customer service because it shows the customer that you care about your job and helping others
JENNIFER M | First ImpressionsJavier is a very good manager he cares about the business and the customers. He builds good will and he will get repeat business from us and from all the customers in the area. This character among is becoming very uncommon among businesses. This is how people built successful businesses back in the day there was trust and there was customer loyalty. Javier is the kind of manager who will build customer loyalty to the business.
Peter P | Overall ExperienceStaff is awesome
STEPHEN H | Overall Experience1. For our indoor units, one or both Elevators are Out Of Service nearly every time I go there; I'm in a wheelchair! Replace your elevators if you can't keep them repaired!!!! 2. Our outdoor-access storage unit is always filthy inside because it's inadequately protected from wind entry. 3. Customer service from the employees is the reason why I ranked this facility Above Average. 4. Please stay open longer on Sundays.
Rene R | First ImpressionsMy only complaint is that dust gets into my unit and all my belongings are covered in dust maybe even ruined 😔 because of the dust and outside elements exposure. For the amount of money I pay every month, the dust should not be such an issue inside my storage unit. But aside from that I have no complaints, all the associates are great and I have always had great service, easy access 😀, always feels secure!
Rana V | First ImpressionsGood experience
June M | Overall ExperienceThe indoor storage was cool enough all year that I kept wine there and had no worries. Always very clean and lots of carts to help you move things around. I was very happy with this storage facility.
WILLIAM M | Overall ExperienceI haul representative was fabulous. The ONLY things that could have improved my experience are: 1. Lower pricing. 2. Perhaps the office attendant could have acknowledged me walking into the office, and said, “ good afternoon sir, I will be with you in just a moment. Or hello, I will help you as soon as I finish up with these customers.” As it was, I just stood in the office and waited my turn, which was fine. Staff was polite and helpful. Overall, everything was great!
Shane A | First ImpressionsThis location employs kind, knowledgeable and professional people. The process is efficient-thats why i keep coming back to Uhaul for all my moving and storage needs.
Lianna Z | First ImpressionsGreat staff and facility
Carmen V | First ImpressionsI hadn’t accessed this storage unit much and when I finally did to remove my things, there was an unacceptable amount of dirt, and dust that had blown in from up top and from the other units. I understand this is difficult to avoid in the area we live in, which I why I didn’t get upset at you guys. But it still stunk to have to remove all the dirt and debris from my items.
Christopher S | Overall ExperienceThe bathrooms seem to be a huge problem plus one of the elevators was broken.
SUSAN S | Overall ExperienceWhen I arrived to the Vandenberg village U-Haul I was helped by Joshua who I thought went above what I would consider being helpful.He is an amazing employee who made me feel like he actually cared about my experience with U-Haul and gave me excellent service and advice. Hats off to you Joshua great job
David W | First ImpressionsI dont remember his name but he went above and beyond the call of duty when he was attending to me. Thank you
Debrah B | First ImpressionsNice clean and the access 24/7. Great for my rotating work schedule...
Brian S | First ImpressionsJosh was very proffesional and helpful.
Debra G | First ImpressionsMove out date is incorrect above. I was out on 1/31/23. Gates often not operating and left open/unsecured. I had no reply to an email I sent when my rate was increased. Outside area is not well maintained.
Grainne S | Overall ExperienceThe person who helped me was excellent! Helpful and knowledgeable. Much better than Denver!
Glen R | First ImpressionsGet place I might come back soon
CRIST E | Overall ExperienceI had rented there for several months. I had two units, both had mice infestations. I am promised three month refund and I need to get that back as promised. Kristin
KRISTIN W | Overall ExperienceStaff was really helpful and accomodating with my reservation. Would definitely recomend
Yairet J | First ImpressionsDespite the customer service aspect, and constant increases to the monthly rates, we loved this facility. Well lit, extremely clean, great accommodations for moving items in and out of the unit, always a restroom clean and accessible. I would come back because of all of these things and have already recommended this location to others I know. Thank you for helping us during our transition.
Ray L | Overall ExperienceJose the manager Helped me a-lot considering my situation and worked with me to keep my items safe and protected I appreciate him and his team to the fullest!
Akylah m | Overall ExperienceThe guy was super helpful
ELAINE A | First ImpressionsIm sure what I would have done without Judy and her staff. She helped get a storage unit 2 years and helped me move out of state using Uboxes last month. Great service and always very helpful. They are busy so be patient it worth it!
ricardo j | Overall ExperienceThank you U-haul.
priscilla H | First ImpressionsAll of the employees were very nice, bathrooms and areas always kept clean
TIMOTHY C | Overall ExperienceThe staff was amazing! They were friendly and accommodating, and made the whole process enjoyable.
Jennifer C | First ImpressionsYou were open, had a locker and your boy there was a big help. Very convenient. Thank you. . .
matthew a | First ImpressionsManager was helpful. Other staff, good hearted but not too helpful. Manager resolved issue in a positive way.
Roberta C | Overall ExperienceThanks to all, the storage worked well for our move, again thanks!
Tom H | Overall ExperienceWell served. Active plans to improve atre evident and appreciated, Diversified services and products available beneficial and appreciated.
ROBERT M | First ImpressionsAndy was super helpful, the staff was very nice, overall better than my expectation in general. Thank you for your help in a difficult moving situation. The free month was so helpful, it eased some of the stress of trying to get everything in the new place all at once.
TRAVIS S | Overall ExperienceThe manager was extremely personable and always helpful! She's a gem.
paula w | Overall ExperienceAs a small local business owner and military it would be amazing to have specials or discounts. Other than that I ha e yet to ha e a bad experience! Thank you!
Bernadette P | First ImpressionsStaff was very nice and would help in any way they could, we did not leave u-haul,we liked it so much that after 2 years we up graded to a bigger unit,
Mark B | Overall ExperienceAutomatic doors that do not work consistently and require you to pull open/push closed by hand—leaving the unit areas unsecured and when staff are notified the only response is “we don’t know why it does that”. Chunks of tire scattered throughout parking lot, never enough carts ( they have 3 when there are supposed to be 6), Never well lit in indoor storage area , staff are rude and dismissive, Elevator lift is a hit or miss, last, but certainly not least, you continuously increased rent to the point it is twice the original amount ( when prices inside your sales office reflect original price) DURING A PANDEMIC—you offered NOTHING new or improved to warrant an increase in rent, heck, you couldn’t even consistently provide “Included” services/items.
ASHLEIGH F | Overall ExperienceJudy did a wonderful job helping me obtain a unit for my company. SHe answered all my questions and was very efficient. five stars!!!!
william r | First ImpressionsNever have a ever had such a bad experience. Manager is not interested in being a manager and based on her level of professionalism it shows. I just can’t believe this place is allowed to be ran like this. PEOPLE LIVING AT THE UNITS!!!!! I have rented Uhaul storage before in way worse areas and didn’t feel as unsafe and scared as I did here. After a month and having to call her and customer service multiple times, wait on hold for hours, my issue was finally resolved. Not because the manager wanted me to have a good experience, but because she was forced to deal with my issue because I called again. When we spoke she couldn’t even take responsibility for the condition of her location, she just blamed the employee for why she hasn’t reached out to me or why the area was so bad. Be a adult and do your job it’s not the hard. I promise. I found an amazing and safe storage in Goleta. $50 more, but worth it to feel safe and not scared. I will never rent a unit from a uhaul storage again after this.
KAYLA B | Overall ExperienceOnly one elevator was working, the other one was always been broke.
Mary D | Overall ExperienceHad two storage units for a 3-year period and everything was fine. Facility well maintained and staff always friendly and helpful!
christopher s | Overall ExperienceThe young lady was very pleasant and knowledgeable, she helped us with our move made the transaction very easy.
Rob P | First ImpressionsWas a very good experience.
Deja D | First Impressions(I still would appreciate getting the $10 for unused 24 hr access back?) My experience with all of the folk at this facility was very nice! It was a VERY APPRECIATED experience, since, in fact, you were the very first business in my “new town”, which had a lasting impression on my whirlwind move! You provided the storage and the van with A WARM SMILE! You helped make a stressful time SOOOOOOOOOO MUCH EASIER!!!! Thank you, thank you, THANK YOU! With deepest heartfelt gratitude, ~ Evelyne J Chezum
Evelyne C | Overall ExperienceThe staff was great. Helpful, friendly, and workin hard!!
Paige H | First ImpressionsAgents had nice attitude
Matthew G | Overall ExperienceJudy Castillo and team offered amazing customer service. Side note: please inform your customers of online booking. I bought a lock, but when I rented a storage unit it had a welcome package with a free lock. I was told, then if you booked online then you can get the welcome package with the free lock.
Dennis P | First ImpressionsJudy was very friendly & welcoming. Explained all necessary information needed for van rental as well as storage unit rental. When I returned van, she made sure to ask if we were able to access storage conveniently. Very friendly, energetic. Will definitely recommend others
Angela J | First ImpressionsFacility is exceptionally clean. Staff is helpful and courteous. Outstanding job!
Chris W | Overall ExperienceThe only part that we disliked was the very first transaction. It took a long time to issue us our unit. We think that someone was in training. Otherwise, it was great, and we thank you very much!
Tara H | Overall ExperienceStaff was very professional and efficient. The facility was very clean and easy to use.
sheila m | Overall ExperienceThe place is nice and clean. I appreciated the carts that were available. The staff are knowledgeable and helpful. Overall great storage place and service.
daly s | Overall ExperienceStaff was very helpful the facility is well-maintained and easy accessible
Tabatha H | Overall ExperienceDid not like having to use elevator which at time was not working
Rick D | Overall ExperienceClean nice knowledgeable service
Karen D | First ImpressionsIt was ok but trying to move out when it’s almost pitch black where the unit was located was hard! Also scary. The people I interacted with were really nice but just not a good area.
Cristin N | Overall ExperienceWe will be in tomorrow AM to finish up our rental. But I accidentally gave you the wrong credit card, and the manger at the storage arranged for me to change it with you tomorrow AM. See you then! RS
Rita S | First ImpressionsJesus, was very accommodating in helping me select which storage unit we needed as well as the other options available to me to include the truck rentals for out upcoming move.
Joe C | First ImpressionsI received excellent customer service and was in and out quickly. I was able to get what I needed at a fair price.
Linda S | First ImpressionsWe were impressed by the professional and friendly manner of employees. Very pleasant experience all around!
Jeremiah W | Overall ExperienceThe staff was always helpful & kind... once you were able to get their attention. Sometimes they would be dealing with something in front of them and not acknowledge you when you walked in.
Sarah G | Overall ExperienceFast service and convenient.
Julie B | First ImpressionsSince first opening and now it has really gone down. To many uhaul trucks taking up to much space. No place for customers to park. Not as clean as it used to be.
beverly e | First ImpressionsExcellent service! Your guy who worked yesterday (10/6/19) was super helpful, thanks again!
Angelica P | First ImpressionsClean!👍🏼
Margaret C | Overall ExperienceI was given 2 of the wrong sized units after ordering one larger unit and expected to pay double. They told me that in order to seek out at then end of the month they intentionally overbook units etc.
Micaela B | First ImpressionsVery helpful to my daughter
Mary A | First ImpressionsI received excellent customer service. Would recommend your company to everyone
Jeannie J | First ImpressionsA helpful staff
Matthew W | First ImpressionsThank you for going the extra mile to try to help me get the best value for my money.
virginia r | First ImpressionsThanks for the wonderful service
kisha r | Overall ExperienceThe gentleman that checked me in was nice friendly and extremely helpful
kisha r | First ImpressionsThe staff at VULCAN uhaul & storage is beyond kind and helpful! They are absolutely AMAZING! God bless uhaul storage on Vulcan drive in Vandenberg Village! THEY ARE THE ABSOLUTE BEST
Craig K | Overall ExperienceI am a unhappy customer, because I had to pay for 3 storage's and the inconvenience of dealing with 3 storage's . insurance, padlocks, inside storage's instead of an outside overhead door. with easy
MICHAEL A | Overall ExperienceEverything went smoothly, but the office staff acted like I was putting her out every time I came in.
Brook K | Overall ExperienceGreat service! Great people! Would absolutely recommend to anyone looking to move their family across country. Thanks!
DYLAN H | Overall ExperienceAsked to change to a ground level unit-- 10x18 the same price as a 10X20 WHY? No answer. Music echoed through inside spaces, had to ask to please turn it down. Could not return truck "out to lunch"
roxie h | First ImpressionsC
dave n | Overall ExperienceClean and very helpful staff. Great experience.
Roberto P | Overall ExperienceBest storage facility I’ve ever used
BETH B | Overall ExperienceThe only concern I had was the website. When I wanted to pay online, I couldn't get signed on! Very frustrating!
DOUGLAS D | Overall ExperienceGreat storage.
susan c | Overall ExperienceNo
Anthony F | Overall ExperienceVery friendly and helpful staff. Thank you.
David B | ReservationRochelle and this facility have restored my respect for Uhaul. thank you!
Kylie K | Overall ExperienceThe Lompoc location of Uhaul did an amazing job of taking care of setting me up with a storage unit and helping me. I was surprised as my experience with Uhaul up until this point was HORRIBLE.
Kylie K | ReservationMost of the time I was blocked by some piece of parked machinery or crated storage, a staff member blocking the entrance with golf cart getting washed, or customer blocking exit, 2nd exit closed.
jennifer t | Overall ExperienceThe manager was most helpful and accommodating and I greatly appreciate it. Would recommend
SALINA G | Overall ExperienceThe staff was very professional, knowledgeable and helpful. They gave me the best option for my rental situation.
Phiho S | Overall ExperienceHad small issue with the gates not allowing access after office closing, even to allow one to leave! Maybe the gate should allow one to leave 15-20 minutes after closing, but not enter?
Paul F | Overall ExperienceStaff is always helpful.
CLARENCE R | Overall ExperienceMatthew did an excellent job of explaining my storage options. Thanks
Lane M | Overall ExperienceEfficient and friendly
JOSEPH S | Overall Experience