Customer Reviews for U-Haul Moving & Storage of London

8934 reviews

112 Clarke Rd   London, ON N5W5E1
(Just South of Trafalgar)

(519) 452-3390

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 452-3390

112 Clarke Rd
London, ON N5W5E1
(Just South of Trafalgar)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

Ripped me off

Rajan K. 
Rating:
5.0

Customer did not leave a comment.

RICHARDT W. 
Rating:
5.0

Excellent service. I had tried to drop off at a smaller site on First street in London but that was by appointment only and the person did not answer when I tried to drop off the trailer. The no hassle, no appointment required aspect of the Clarke Rd site made it quick and easy. We were in and out in 5 minutes.

Melissa S. 
Rating:
5.0

We have used this location for several of our rentals during our home renovation project. The staff are extremely pleasant and very efficient. The rental experience is fast, effective and overall excellent.

IAN H. 
Rating:
4.0

The system was down but we were still able to drop off the equipment. We received an email confirmation the next day.

Philip H. 
Rating:
5.0

Customer did not leave a comment.

LORRAINE B. 
Rating:
3.0

I didn't have an issue with this location but my experience with UHaul booking and mobile pickup/dropoff was terrible. I updated my booking weeks in advance from 8hrs to 24 but instead it made two bookings. When I picked up the van in the chat they mentioned this and I said I wanted the 24hr booking. That's not what I got, shortly after I left I got a text saying I had to return it in 8 hrs. I took multiple attempts to go through the mobile pickup but once it did I got my keys and in the van, where you are suppose to take photos, enter the odometer and the app exited so I never got to submit this. Picking up using the mobile pickup took about an hour and I had to contact Uhaul, since the location services that worked when I picked up my van didn't work when I dropped it off. Uhaul representatives were extremely helpful, however the mobile pickup/dropoff and booking was frustrating and didn't work very well.

Sawyer B. 
Rating:
5.0

Everything was amazing. Thankyou.

RALPHE T. 
Rating:
3.0

There is no point buying any materials or moving supplies online because the staff don't notice it on the order. I had to mention that I had bought some stuff and deal with the confusion. Makes no sense. Just buy any equipment in store if you need it - or buy it elsewhere beforehand.

Andrew W. 
Rating:
5.0

Customer did not leave a comment.

JULIANAROSA B. 
Rating:
5.0

Keep up the great experience!

Robert B. 
Rating:
5.0

Great staff.

STEPHEN P. 
Rating:
5.0

Customer did not leave a comment.

MITCHELLJAMES BR F. 
Rating:
5.0

Customer did not leave a comment.

MARK H. 
Rating:
5.0

Hi there, I didn't rent a vehicle- I was having a trailer hitch installed and was kindly offered a vehicle to take home as it was taking longer than anticipated. The service at this U-Haul is amazing-considering how busy is is! The ladies are phenomenal!! UHaul is lucky to have them! Every one is pleasant and professional and Fatima rocks! Thanks for the great service! Really appreciated! Debb

DEBRAANN C. 
Rating:
4.0

Customer did not leave a comment.

JORDANJAMES K. 
Rating:
3.0

Customer did not leave a comment.

CRAIGM B. 
Rating:
4.0

I had to walk to the furthest part of the parking lot to get my van, which was the last one parked in a row of unrented vans (which was past a large number of unrented trucks). Having a gas tank at less than 1\2 is poor service in my world. Although it was convenient to where I live, the experience was lousy.

KARYN C. 
Rating:
5.0

Customer did not leave a comment.

Stifan S. 
Rating:
5.0

I always get service at this location; keep up the good work.

KEVIN S. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
1.0

Too expensive. I drove 17 kms in a 29.99 truck n it cost me almost 100 dollars .over 18 dollars for 17 kms of gas

DAMIAN P. 
Rating:
5.0

Great customer service as always at this location. We have used multiple times for us and other family members. Thank you.

MARIA S. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
4.0

Customer did not leave a comment.

R-SCOTT B. 
Rating:
4.0

Customer did not leave a comment.

JENNIFEREMILY W. 
Rating:
5.0

Customer did not leave a comment.

Tymoteusz S. 
Rating:
4.0

I registered online and when I got there I had to go through the whole process again which meant I had to deal with long wait times as the line ups were long as we all hade to go through the same process as what was done online! I believe a outside crew to handle the hook ups and walk arounds while the info gathering crew works inside.

Michael W. 
Rating:
4.0

Customer did not leave a comment.

TAHSIN A. 
Rating:
5.0

Customer did not leave a comment.

Milan K. 
Rating:
3.0

Customer did not leave a comment.

ROYF B. 
Rating:
5.0

Customer did not leave a comment.

Edward A. 
Rating:
4.0

Make the return process move a little faster.

Noelle M. 
Rating:
4.0

Staff was very friendly and able to print off my receipt from the pickup.

JAMESR F. 
Rating:
4.0

tried online app for pickup of truck dont work even my son could not get it to work and keys were definitely not in a lock box very very poor .Ending up in a lineup of ten people to get it done not happy an bout this only . Your staff were excellent at managing the pace and were excellent . Not happy about a lineup situation

Glenn W. 
Rating:
5.0

Customer did not leave a comment.

Chris R. 
Rating:
5.0

Customer did not leave a comment.

DONATO D. 
Rating:
5.0

More staffing will be great

Maxwell E. 
Rating:
5.0

Really appreciate the efforts of all staff and the exceptional courteous service The staff are amazing and it was such a surprise to receive this kind of service under these trying times. 🌟🌟🌟👍

JOHNARTHUR B. 
Rating:
5.0

Customer did not leave a comment.

NICHOLASSTEPHENA S. 
Rating:
5.0

Customer did not leave a comment.

TYMOTEUSZ S. 
Rating:
5.0

Customer did not leave a comment.

William N. 
Rating:
5.0

Customer did not leave a comment.

ABBAS H. 
Rating:
5.0

Great friendly staff when greater and also so helpful when we returned. Would most definitely recommend and rent from your UHAUL again. Ken Best

KENNETH B. 
Rating:
5.0

Customer did not leave a comment.

David S. 
Rating:
5.0

Excellent customer experience from the person that helped me!

ANDREW G. 
Rating:
4.0

There was a slight mix up upon me returning the van after hours with regards to my bill but when I called Fatima and explained to her my concerns, she looked into the situation and resolved my issues promptly and with an apology for any inconveniences. My only other concern is that the inside of the windshield could have been cleaned.It was brutal when heading into the sun.

CARL H. 
Rating:
3.0

with all of the Covid cleaning rules that everyone is trying to abide by, no one ever cleans the inside of the windshield, making it almost impossible to see as the sun goes down

Steven E. 
Rating:
5.0

Customer did not leave a comment.

Tommy A. 
Rating:
5.0

The clerk whom I met at the front desk was super...efficient, accurate, fully knowledgeable and worthy of the best marks ...so good. Sharma Johnson (?) at the London Ontario 112 Clarke Rd location... just awesome. J. D.

Giuseppe D. 
Rating:
5.0

If a customer did a check in on line, maybe an express counter be set up for those customers when they arrive to pick up their equipment rather than wait in line with other customers. Does not appear to be much advantage to do early check in.

Walter R. 
Rating:
4.0

Customer did not leave a comment.

ANDREP B. 
Rating:
4.0

Customer did not leave a comment.

DAVINSON S. 
Rating:
5.0

1. I think the trailer wiring harness splice job was not done well, lights didn't work until I wiggled the wires (but did work at initial hookup) 2. Lucas was nice enough to show us a couple of 26' trucks for a possible future move

Stephen B. 
Rating:
5.0

Customer did not leave a comment.

INES V. 
Rating:
1.0

The Uhaul was not cleaned and gave us bed bugs. We are looking at thousands of dollars in damages

Erin G. 
Rating:
5.0

Customer did not leave a comment.

JOHN G. 
Rating:
1.0

One staff was helpful, but another was aggressive and unfriendly. The amount of parking is poor, and there were no free spots left. The aggressive staff told me to move my car out of the very large truck parking lot so they could park the trucks there. However, as mentioned, there were no free spots left. The staff member was completely lacking understanding of the situation.

MEAGHANAUDREY J. 
Rating:
5.0

Customer did not leave a comment.

Stephen K. 
Rating:
5.0

Customer did not leave a comment.

Jill T. 
Rating:
5.0

Customer did not leave a comment.

DAVIDG F. 
Rating:
5.0

I forgot my rental paper at home when I returned the trk at night and had to drive home and come back to do your after hours return .it would be nice to be able to do the after hours return from home.

STEVEN P. 
Rating:
5.0

Stay the course. You're doing just fine!

David P. 
Rating:
5.0

Customer did not leave a comment.

Joseph F. 
Rating:
5.0

Customer did not leave a comment.

ALLAN H. 
Rating:
5.0

Check in was quick and organized even considering how busy it was (1st of the month). Friendly staff, truck was clean and in good condition. The after hours drop off was quick and easy. Five stars for everyone at this location.

JAMIE M. 
Rating:
5.0

Customer did not leave a comment.

Peter G. 
Rating:
2.0

Staff unnecessarily rude and mean to customers! Take duplicated punitive majors on customers without any sentiments. I Advice manager be fired.

Theodore T. 
Rating:
5.0

Very happy

HELIA B. 
Rating:
4.0

Excellent and courteous customer service all around

MONICATRACEY W. 
Rating:
5.0

Customer did not leave a comment.

Aakash P. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

Suby T. 
Rating:
5.0

The young lady who helped me hook up the trailer was delightful - cheerful and she knew what she was doing

PETER D. 
Rating:
3.0

Very rude to ask a returning customer if they know of or are associated with some other overdue account that has nothing to do with me. Next time I will not even acknowledge the question.

JEFFREY H. 
Rating:
5.0

Customer did not leave a comment.

AMY G. 
Rating:
5.0

Customer did not leave a comment.

Catherine W. 
Rating:
5.0

Customer did not leave a comment.

VIVEKKUMARSURYAK P. 
Rating:
5.0

Customer did not leave a comment.

stephen W. 
Rating:
5.0

Customer did not leave a comment.

Felipe S. 
Rating:
5.0

Customer did not leave a comment.

DOUG M. 
Rating:
5.0

Truck was very clean and checkout was well managed

TONY P. 
Rating:
5.0

No need to improve anything.

JAGRAJ K. 
Rating:
5.0

Customer did not leave a comment.

PEARLM S. 
Rating:
3.0

Please inform them that they can park their personal vehicle at the location while picking up the uhaul rental vehical. I was not told this clearly when I asked and had to park my car to some other location 1km far from the store.

RONAKBHAILAL P. 
Rating:
4.0

Clerk must have been having a bad day. Not as friendly of visit as past ones.

KARL V. 
Rating:
5.0

I love us

murat C. 
Rating:
5.0

Customer did not leave a comment.

SCOTT B. 
Rating:
5.0

Customer did not leave a comment.

MELVINC D. 
Rating:
4.0

Excelente servicio

ARMANDO T. 
Rating:
5.0

Great experience. Friendly service.

Donald R. 
Rating:
3.0

I was charged $24 for 4L of fuel. Would not recommend U-haul to anyone

STEVEN S. 
Rating:
5.0

Customer did not leave a comment.

DANIELJ R. 
Rating:
3.0

Mobile check in doesn't work and even if it did, key pickup is a problem here. In store check out is a nightmare with long lines, not enough staff and a convoluted, high-touch check out process that has too many steps, some privacy challenges (taking a photograph of my licence) and a whole lot of verbal interaction. Need to visit National car rental agency and learn how to make it work for the customer.

ROBERTS T. 
Rating:
5.0

Everything was perfect. I recommend this location to a friend.

ERICK D. 
Rating:
5.0

Please continue the great work 👌

SURYANARAYAN P. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

Paul V. 
Rating:
4.0

Customer did not leave a comment.

KEMIKA M. 
Rating:
5.0

Very friendly staff I'm very knowledgeable.

AHMAD H. 
Rating:
4.0

Customer did not leave a comment.

RALPH A.  |  Overall Experience 
Rating:
5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Kim D.  |  Online Move In 
Rating:
1.0

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Christine P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ingrid B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Intisar A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ernest Q.  |  Overall Experience 
Rating:
5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

nicole c.  |  First Impressions 
Rating:
1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Linda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Y.  |  Overall Experience 
Rating:
4.0

Only complaint is very hard to get through to someone on the phone if needed.

bonnie w.  |  Overall Experience 
Rating:
5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Benjamin L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ATHUMANI M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
1.0

The storage unit was very professional....the person who presented as the owner I found

Paul Douglas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blesson V.  |  Overall Experience 
Rating:
3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Jerry B.  |  First Impressions 
Rating:
1.0

0 percent worth going to this location

michael r.  |  Overall Experience 
Rating:
5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Christopher V.  |  Overall Experience 
Rating:
5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Christopher V.  |  First Impressions 
Rating:
5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Alana K.  |  Overall Experience 
Rating:
2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Mckayla T.  |  Overall Experience 
Rating:
5.0

Thanks

jeff m.  |  Overall Experience 
Rating:
5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

wendy m.  |  First Impressions 
Rating:
2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

RICHARD C.  |  First Impressions 
Rating:
5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

robert s.  |  Overall Experience 
Rating:
5.0

All good, no complaints. Easy and convenient to work with

Adam C.  |  Overall Experience 
Rating:
5.0

These was perfect for what I needed for the time I had to have it.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Nanette L.  |  Overall Experience 
Rating:
5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Yazmin S.  |  First Impressions 
Rating:
5.0

Staff was super nice and so helpful

Sheadon R.  |  Overall Experience 
Rating:
4.0

Excellent service and very friendly staff.

VALERIE D.  |  Overall Experience 
Rating:
5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Yazmin S.  |  First Impressions 
Rating:
5.0

Varry friendly

shawn c.  |  First Impressions 
Rating:
1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

ZONGYUAN S.  |  Overall Experience 
Rating:
2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Luke P.  |  Overall Experience 
Rating:
1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

nick m.  |  First Impressions 
Rating:
3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Adam C.  |  First Impressions 
Rating:
5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Melanie A.  |  First Impressions 
Rating:
5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Terry D.  |  Overall Experience 
Rating:
5.0

Awesome.

Peggy h.  |  Reservation 
Rating:
4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Stamsh P.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient

polly c.  |  Overall Experience 
Rating:
5.0

Excellent service

Dajlan A.  |  Reservation 
Rating:
5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

amir s.  |  Overall Experience 
Rating:
5.0

Great experience

Mark R.  |  Overall Experience 
Rating:
1.0

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Nanette L.  |  Reservation 
Rating:
4.0

Great location

Michele M.  |  Overall Experience 
Rating:
4.0

Very good experience.

joanne j.  |  Overall Experience 
Rating:
5.0

The staff was excellent and very helpful and the facility was well maintained.

Amy S.  |  Overall Experience 
Rating:
4.0

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

LISA H.  |  Overall Experience 
Rating:
5.0

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

John R.  |  Overall Experience 
Rating:
5.0

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

KAREN D.  |  Overall Experience 
Rating:
5.0

Great facility 👍

brian c.  |  Overall Experience 
Rating:
4.0

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Art S.  |  Overall Experience 
Rating:
5.0

I will definately use this facility for future needs.

Danica c.  |  Overall Experience 
Rating:
5.0

The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.

BRETT B.  |  Overall Experience 
Rating:
2.0

I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting

Susan J.  |  Overall Experience 
No reviews have been submitted for this location.

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