Customer Reviews for U-Haul Moving & Storage of London

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of London

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Richard V. on

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The staff were nice and help full, but we have a big concern with letting us leave with a trailer that was too low to the ground. it bottomed out (luckily at a low speed and the chains all came off). we should have been told get a different type of hitch mount that would have raised the ball to bumper level. We could have hit a pot hole which would have damaged our car the trailer and if it had come loose could have put others in danger. Also having to find a better mount put us a couple of hours later in our schedule again if we were told when we picked up the trailer this could have been avoided. I feel that uhaul needs to find some way to compensate us for the danger you put us in.

Robert B. on

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Somehow the information never got thru to the drop off point and we waited about 45 min for him to complete the deal!

michelle K. on

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Excellent customer service at this centre. Very reliable staff and welcoming.

justin D. on

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Customer did not leave a comment.

Peter M. on

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Trailer was dirty and had dirty moving blankets in it. They didn't look in it before giving it to me and I had to clean it up when I found it after I got it to my house.

Roy W. on

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Bradley S. on

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Terry S. on

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Everything was great Thank you and have a great day

Marc F. on

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5 stars in every level, great staff, modern and clean facilities! Marc Forrat

John D. on

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Customer did not leave a comment.

Shajimone P. on

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Nil

Victoria A. on

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Customer did not leave a comment.

James Y. on

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Your web site is difficult to use.

Kendal M. on

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The windshield wipers were horrible making safe driving impossible. The gas was 1/4 lower then written down...etc

Kevin K. on

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Customer did not leave a comment.

Jennifer K. on

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Logan was a huge help to me. Nothing really to improve, I just wanted to give a shout out to Logan.

randall S. on

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John T. on

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Jerry B. on

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The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Derrick C. on

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Thanks keep up the good work

Marco M. on

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My only issue is that the location is so inconvenient to get to. Please put a facility like this in North West London.

Preet R. on

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London location all staff very friendly and cooperative.

Nicholas G. on

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Customer did not leave a comment.

Janel C. on

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Online process took way longer then going in and dealing with an employee face to face. Took an hour to recieve approval on smartphone and to locate my truck. Not very impressed. Was charged two full periods for this delay costing double what I expected to pay.

James P. on

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John H. on

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Enclosed trailer only had tie down locations at floor level, nothing higher up, except a wood bar. The holes in the bar were too small to attach tie down hooks. Instructions advised using rope. Wish I had know this before hand so that I could have brought rope with me.

Eric E. on

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Georgina M. on

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Dan B. on

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Suzanne G. on

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The customer service was ok. The young girl that checked out, was ok, but very quick and methodical with her explanation of things. She was vague. and seemed annoyed when I had to ask her to explain things a second time.

Kevin E. on

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Rivets missing from tail light.

mostafa A. on

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Allegra D. on

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Richard I. on

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The cost was a little high for a 2 hour usage.

Tianna M. on

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I was charged extra without an explanation. Didn’t even get a rental receipt.

Joseph S. on

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Murray L. on

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Paul G. on

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Rob M. on

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Both times I've rented a 6x12 trailer it's like they reserved the worst trailer on the lot for me whilst a brand new shiney one sits nearby. This thing did the job in the end, but wow, I think I took 5 years of life out of my truck pulling it the way those brakes are set up.

Steven W. on

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Peter M. on

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John B. on

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My experience with the 1041 Erie st. Stratford location was absolutely horrible but as soon as they transferred my reservation contract to the 112 Clarke rd. London location it was fantastic followed with great customer service. I will definitely use the Clarke rd. Location in the future. Thank you

Wayne W. on

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Kathryn N. on

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Jessica J. on

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On my last visit, I dropped the rental off in the line-up and that was extremely helpful and saved me a lot of time.

Tim S. on

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the web site is to hard to navigate for after hours return I think your staff could show or explain better how this is done at time of rental . Service was good and would use this service again thanks

Frederick T. on

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Customer did not leave a comment.

Heather K. on

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FAST AND FRIENDLY STAFF, VERY SMOOTH TRANSACTION ON SHORT NOTICE

Jeffrey S. on

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Much better than my previous experience

Esther O. on

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Gilberto D. on

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The staff is amazing and very friendly

Robert V. on

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Rodney C. on

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Staff were very helpful and friendly. The trailer I rented worked fine except the wheel ratchet straps were very frayed and difficult to get into the ratchet slots. We had to trim one to get it in. The tie-down chain at the rear also a bit sketchy.

Thomas S. on

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Nothing. It was perfect!

Shirley F. on

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Customer did not leave a comment.

BARB W. on

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The van was pristinely clean! fragrance of the cleaning solution that lingered in the vehicle was a bit overpowering.

Maria B. on

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Terry T. on

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The back of the truck had not been swept from the last user.

Storer B. on

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Windshield wipers were shot and dangerous.

Ricky R. on

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Customer did not leave a comment.

Alan S. on

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Dhimiter G. on

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Dhimiter G. on

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Gordon M. on

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David B. on

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Ian F. on

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Ches P. on

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Karen D. on

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Staff was very pleasant and helpful. Have used this location numerous times and each time has been a positive experience.

michael r. on

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0 percent worth going to this location

danielle S. on

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Customer did not leave a comment.

Matthew A L. on

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Crystal K. on

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Charles W. on

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Just needed a trailer for a short time and the service was great.

Hoa Quan H. on

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very bad experience in this store, and the staff told us: get out my store and don't come back again! She shouldn't say that.

Amin R. on

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Connie H. on

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Cheryl F. on

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The first trailer we hooked up to the tires were bald and we asked for a different trailer. The second trailer the driver side tail light was not working.

Shirley G. on

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Customer did not leave a comment.

Kieran O. on

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There was some confusion with this order. i booked the truck for 12:00 pickup on the 1st. I needed it all day on the 2nd. The bill or the order never disclosed that I must return the vehicle by noon. I required this truck all day on the 2nd and asked the service agent what time your business closed. (7PM) I did paid extra for returning the truck at 6PM. Also the blankets I ordered were not in the truck. I am not complaining it is just that this rental was not as smooth other occasions.

Kevin M. on

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Please ensure to sweep out the back of the truck before renting.

Barry B. on

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Customer did not leave a comment.

Frank H. on

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We were unhappy that we didn't get a phone call or text about the location change. We were waiting at Beckworth location at 9am to find out pick up was at Clarke rd. When we booked this location Beckworth we should have been notified it doesn't open til 10am. When checking out at Clarke rd we had excellent service. Thank you

David D. on

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Derek D. on

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Michael B. on

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The automated application for rental drop off would not allow me to complete the return as the application would not proceed past the odometer entry screen - may be something to review.

Loremuel G. on

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people are nice and accommodating

Swarndeep Singh K. on

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All good, little bit expensive but rest is all good.

Michael N. on

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Great customer service. ??

Mehraj K. on

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very good service

Liam M. on

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Great service and fair prices.

Christopher V. on

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I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

sheldon J. on

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Great service and staff. I wouldn't change anything. Thanks U-haul on Clark Road London Ontario.

Jacqueline L. on

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Very quick and courteous staff. Clean and well organized office and yard.

Emeka O. on

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Rebeca D. on

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William P. on

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Enjoyed everything

Margaret S. on

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Raymond S. on

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Jeff C. on

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I had a problem that they could have easily have helped with , they just turned me away , wouldn't even ry to help.

Chandra M. on

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Information about dropping the keys is inadequate.

Gregory H. on

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courteous, friendly, knowledgeable service

Lisa D. on

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Customer did not leave a comment.

Shelley K. on

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Claimed that I used 15 litres of fuel driving a distance of 38 km.

Christopher V. on

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With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Alana K. on

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I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Mckayla T. on

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I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

jeff m. on

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Thanks

wendy m. on

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The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

RICHARD C. on

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I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

robert s. on

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Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

Adam C. on

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All good, no complaints. Easy and convenient to work with

Elizabeth P. on

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These was perfect for what I needed for the time I had to have it.

Nanette L. on

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We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Yazmin S. on

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You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Sheadon R. on

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Staff was super nice and so helpful

VALERIE D. on

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Excellent service and very friendly staff.

Yazmin S. on

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The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

shawn c. on

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Varry friendly

ZONGYUAN S. on

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Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

Luke P. on

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My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

nick m. on

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Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Adam C. on

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Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Melanie A. on

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I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Terry D. on

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The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Peggy h. on

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Awesome.

Stamsh P. on

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This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

polly c. on

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Very helpful and efficient

Dajlan A. on

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Excellent service

amir s. on

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I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Mark R. on

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Great experience

Nanette L. on

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This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Michele M. on

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Great location

joanne j. on

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Very good experience.

Amy S. on

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The staff was excellent and very helpful and the facility was well maintained.

LISA H. on

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We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

John R. on

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The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

KAREN D. on

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Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

brian c. on

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Great facility 👍

Art S. on

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Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Danica c. on

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I will definately use this facility for future needs.

BRETT B. on

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The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.

Susan J. on

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I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting

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