Customer Reviews for U-Haul Moving & Storage of London
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of London
Jim T. on
The trailer I was first hooked up to had an issue with the door - it would not go up due to the previous user leaving a piece of wood in the trailer that blocked the door - had to hook up to a different trailer. It was handled very wel, but did cause me to be there longer than I expectedl.
Glen M. on
I am quite happy with the overall rental process. Staff were prompt, friendly, courteous and clear in their communications. Unfortunately though the enclosed cargo trailer that I rented had obviously not been checked prior to my picking it up. There was several large pieces of cardboard in it and it had now been swept out. I had to clean out substantial sand and dried mud before we could start loading it.
Richard M. on
Quick and easy rental
Fred B. on
great, except drop off took a long time
Cesar F. on
When renting on line Everything should be ready for pick up Not having to Wait for everything
John E. on
Inform the customer that they have to buy their own sleeve and ball in order to row anything with their trucks even if you place a request for a truck, talk to three people that want a truck with a 2” ball. You arrive at your destination and find there is no sleeve or ball. On talking to the manager which took my order this was my falult.
kevin L. on
Happy with the equipment. Satisfied with the value. Pleased with the customer service. I am a first time user of U Haul.
luis C. on
You exceed my expectations today, thanks again and keep the excellent work. Yes, I recommend you for your excellent service.
Marc G. on
Have the vehicle in the location where was promised not make them drive two hours
YVONNE J. on
Just keep giving the same service I received, which was excellent.
Allen S. on
Truck was not cleaned in the box when I got it!
Laverne K. on
Thank you.
Peter A. on
Drop-off was smooth and problem free
David B. on
Give them the exac experience I had. ??
Veronica V. on
Correct the fuel level on the paperwork when it has been improperly documented instead of trying to charge for fuel when the person returns the vehicle with the fuel level where it was when they left. Making the customer wait while texts go back and forth for info to find out that the customer wasn't lying and still give them attitude after they pay.
Kurt F. on
Staff will run to get your vehicle.
Dariusz P. on
NA
edward G. on
Well organized and friendly. I would recommend them.
susan L. on
More staff
Steve G. on
Our original location was 1161 Hamilton Rd London. It was to be picked up at 10 am. By 1030 there wasn't anyone there to answer the door nor did they answer the phone . Couldn't even leave a voice mail. The location was also sketchy. It was disgusting and my wife refused to even get out . She said it looked like a horror movie. We did call and get service nearby at Clarke Rd and they were wonderful. I would however review your contract with that other location. It was awful
Alana K. on
I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!
Mckayla T. on
I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.
jeff m. on
Thanks
wendy m. on
The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you
RICHARD C. on
I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.
robert s. on
Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.
Adam C. on
All good, no complaints. Easy and convenient to work with
Elizabeth P. on
These was perfect for what I needed for the time I had to have it.
Nanette L. on
We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.
Yazmin S. on
You Guys are the best in this business because you have an excellent costumer services and very nice employee.
Sheadon R. on
Staff was super nice and so helpful
VALERIE D. on
Excellent service and very friendly staff.
Yazmin S. on
The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.
shawn c. on
Varry friendly
ZONGYUAN S. on
Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou
Luke P. on
My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.
nick m. on
Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.
Adam C. on
Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?
Melanie A. on
I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.
Terry D. on
The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.
Peggy h. on
Awesome.
Stamsh P. on
This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON
polly c. on
Very helpful and efficient
Dajlan A. on
Excellent service
amir s. on
I want to thank all team members at this Location especially MIKE, he was so helpful and friendly
Mark R. on
Great experience
Nanette L. on
This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred
Michele M. on
Great location
joanne j. on
Very good experience.
Amy S. on
The staff was excellent and very helpful and the facility was well maintained.
LISA H. on
We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡
John R. on
The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.
KAREN D. on
Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.
brian c. on
Great facility 👍
Art S. on
Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.
Danica c. on
I will definately use this facility for future needs.
BRETT B. on
The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.
Susan J. on
I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting