Customer Reviews for U-Haul Moving & Storage of London

Rating:

5.0

The trailer had a ramp that wouldn't lock so we had to use a tie down to keep it from sliding out. I left the U-Haul location and by the time I got up the road somebody in another car had to tell me that my ramp was coming out so I had to pull over and try to fix it. Both of the ratchet mechanisms on the car carrier we're so rusted that I had to use a hammer to move them. In the end, the car carrier did its job but it's definitely a need of some maintenance.

Rating:

3.0

There was loose screws, metal pole and other small garbage that wasn't from us. But on the clarke location, the workers are really nice and welcoming unlike western fair uhaul side.

Rating:

5.0

The woman who processed my Uhaul was absolutely amazing. She was extremely helpful and quick. I will definitely be back soley due to her!

Rating:

5.0

All good!

Rating:

2.0

You changed location on me twice and than almost left me with no options . Ony when I thoght of another location did they find the trailer I needed. And by the way the app for Uhaul is terrible

Rating:

2.0

Only had one person working both truck/van rentals and trailers. The app portion slowed everyone down. I ordered a van a couple days in advance. During pick up there were several clean vans and then the one i was given was covered in thick dirt/cement coloured dust. The back window was caked. I went in to ask for a squeegee. They had offered a new vehicle but due to the line I wasn’t comfortable making people wait. I found a squeegee and cleaned the back window and taillights off for safety and began my trip.

Rating:

1.0

Cancelled my first truck at pickup, supposedly gave me an extra day and mileage after I had to pick up an hour out of my way and then the drop off people charged me for extra mileage to make up for their mistake. And the sarcastic unhelpful staff at the location didn’t help at all. Shame on you all for taking paychecks from such a low class company.

Rating:

5.0

Nothing everything was good

Rating:

5.0

Have more staff working in the store to register customers and move the customer line ups more efficiently. Lots of staff outside to make things go really well,but appears to not be enough counter help!

Rating:

3.0

I would not recommend the pick up service before opening hours. The return trucks blocked in every possible exit. Luckily I was running late and only had to wait for customer service rep half hour to move a truck. Should be more clear instructions as to where returns should be parked. And if not same as parking on a street -fine them extra.

Rating:

4.0

Big line in the front desk

Rating:

2.0

Hard to accelerate and brake, steering wheel didn't feel sturdy. The lock was hard to unlock and lock, the manual windows sucks, the miles/km to empty doesnt show on dashboard comparing to other trucks

Rating:

5.0

Staff were friendly and knowledgeable. It’s a great team at UHaul.

Rating:

5.0

Excellent job by All. Stella is the Best! A+++++

Rating:

5.0

Provide a discount for moves that only require one object. Furthermore provide discounts for seniors.

Rating:

5.0

Best service ever received at a Uhaul pickup location! Friendly and helpful.

Rating:

5.0

Very pleasant and friendly staff...no complaints.

Rating:

4.0

Possibly shorter waiting time when arriving at the counter…..although, I suspect this could have to do with the time of my arrival……fairly busy on a Saturday morning.

Rating:

5.0

The measurements are of the outside of the trailer. Got a 4x7 to get drywall.... the inside does not fit 4ft..... if you are putting something inside....the measurement should be of the inside.

Rating:

5.0

The trailer was stated as being 4 ft by 7 ft which it isn’t … the cargo bay is 40 inches not 48 … it’s the cargo bay that’s critical not the over width … in my case it wasn’t an issue

Rating:

5.0

Continue keeping this standard up. No changes consistency is the key. Thank you

Rating:

3.0

Improper fuel charge and no response after me raising and explaining the issue. Either install a digital fuel meter on the trucks or the problem will persist.

Rating:

5.0

Great People who know what they are doing!!

Rating:

5.0

Very friendly people work here. Very happy with the service.

Rating:

1.0

Fatima have 0 customer service experience . She was extremely rude no manners how to speak with customer I just ask her for check in help she completely refuse to help me at all such kind of person don’t deserve customer service job in future won’t like to go there

Rating:

5.0

Nothing everything was excellent.

Rating:

4.0

The inn yard service was exceptional, check out and check in burdensome even having completed on line. The app is one of the worst ever used, and no one needs another app.

Rating:

5.0

Ratchet straps needed a little lubricant, otherwise trailer was in good shape.

Rating:

1.0

Custom service was ridiculous slow.

Rating:

3.0

Mobile pickup and droppff was terrible and not worth it I would never recommend this to anyone. Even though it was mobile pickup I still had to go in and get keys. Dropoff area was full and it was unclear how to proceed. There were two slots to drop keys into, hope I picked the correct one. Overall the rental was fine but the pickup and drop off processes were terrible.

Rating:

3.0

A more efficient line up que would cut down on time to wait for a rental. But the personable and friendly service and help trumped the whole experience.

Rating:

5.0

They are so friendly and helpful, this is the best U-Haul location I have ever dealt with. The lady at the desk is so good at her job. She deserves a raise she was sooooo busy but helped everyone while being so friendly! The outdoor guy hook the trailer up with a lift bar and helped me hook up he was fantastic!

Rating:

5.0

Not much you can do to improve as everything went great.

Rating:

1.0

Inform people what they’re getting before just sending them on their way. Take time to explain things to your customers. They use an American system in Canada. So it’s setup for confusion and entrapment. We rented a truck and were told it was 1.19 a km then we get back from our move and it’s 1.92 a mile. They don’t say anything to you before hand explaining anything. And then you get back and your price is double what the estimate is because they don’t explain things. Oh and the employees didn’t show up/open the store until 7:30am and opening time is 7am. So that put us behind an hour we didn’t get out until 8-8:15 yet our time of renting the truck stayed at 7am even though they were late, not us. So that cut into our time of having the truck of course. Will never rent from them again. Terrible experience, terrible customer service, terrible system. I will never use uhaul again anywhere in the world and I’ve lived in London my whole life, know a lot of people and I will be telling all my friends and family to never use uhaul again aswell. It’s not worth it. Go down the street to Bennett rental where there are no hidden fees. Don’t rent or loose your money to this terrible company.

Rating:

5.0

The online app was a bit confusing to try and extend my rental by a day, otherwise everything went great. Especially the staff, very friendly and helpful.

Rating:

5.0

Excellent staff great job

Rating:

5.0

The entrance point was blocked with other U-Haul trucks when we came to return the trailer.

Rating:

5.0

Thanks for being so helpful and accommodating!

Rating:

1.0

Please make sure some value to the customers. I don’t know if it’s the same in totally in U-Haul but I feel it’s like that after this experience.

Rating:

5.0

Smooth process, had no issues.

Rating:

5.0

Very nice very polite Nd was pretty straight forward dropping off the trailer and getting my deposit back

Rating:

1.0

The customer service rep was extremely rude because I didn’t check in online. My wife tried to do it but the location of her phone from home was advising to pick up at a different location. Our reservation was at Clarke Rd, she did not know how to move forward with check in so she could not do it. The customer service representative at Clarke Rd was impatient and rude and finally assisted me by filling out form on the computer. Will not use U-Haul again because of this. Doug Ross

Rating:

5.0

I received great service from U-Haul overall. The only thing is - when I arrived the line up was 20 feet deep. It took about 10 minutes maybe a bit more for someone to come by and check everyone's app and tell me that because I had a trailer rental I could go right up front to another person. There should have been a sign or lines to show this.

Rating:

5.0

Everybody seemed quite nice the one person stood out as incredibly helpful and kind. Her name was Fatima.

Rating:

5.0

Customer service was fantastic!

Rating:

3.0

The trailer I rented had some major balance issues on highway very bad speed wabbels not a fun drive rented other trailers before no issues maybe older equipment needs more service

Rating:

5.0

You guys keep doing what you are doing 👏 💯 🙌

Rating:

1.0

People very rude like rhey don't enjoy the job or something.

Rating:

5.0

We would like to take this opportunity to sincerely thank each of you for your positive attitude, hard work, and dedication to . We appreciate all of your hard work and are incredibly proud of the exceptional team you have.

Rating:

4.0

Everything with my experience was good except for the shipping. My ubox wasn't shipped out on the day I was advised it would be. I was only provided "guaranteed by" date, which made it challenging as to when I would receive my things, and therefore I was in limbo for 2 weeks waiting and not knowing. And when I'd check the site, it was showing me a date of Aoril 14th when I was told it was guaranteed to be delivered by the 12th. Needless to say, I had issues with finding movers to unload. Thank goodness for Tom here in Glendale AZ who went out of his way to help me out. If it wasn't for him, my things would still likely be sitting in the ubox here at my place waiting for movers to find the time to help me.

Rating:

5.0

I am completely satisfied with the service provided

Rating:

5.0

Very helpful and friendly

Rating:

3.0

Little expensive but overall good and easy to use

Rating:

2.0

I moved my stuff out and gave 16 days notice and still had a payment cone out of my bank account which su ked as I was left with nothing in my account and a couple bills did not get paid due to insufficient funds ..then call and I get attitude because they were busy and probably forgot to finish closing out my account on the computer...but also they took out $171.79 and only refunded me $160.49... I guess I had to pay extra because I inconvenienced them ??... I have almost always used clarke road uhaul to rent trucks and first time renting a storage unit and now the last time ....usually a friendly place until you cancel when they are having a busy day...and they forget...my fault for giving them my business I guess

Rating:

5.0

Superb customer service!

Rating:

5.0

I had issue with the trailer the door keeps opening I had to buy lock to close it

Rating:

5.0

Thank you to the staff Stella and Fatima. They made the process so easy

Rating:

5.0

Staff was great

Rating:

5.0

I was grateful to see Fatma, a supervisor and now Franchise manager of the Clark Road facility. The Only “Tripping-up” problem I experienced at U-Haul was the fact that it appears the truck I was first Offered showed overfilling in both the engine and transmission. This may not matter in a short local Trip 20 to 40 miles (at max rural road speed limits) within city limits, but could lead to compression ring problems in the engine and transmission seal leakage problems for distances in excess of 500 miles of highway driving. These two overfills could be resolved by carefully draining engine oil while checking the level and pumping some transmission fluid out using a ciphoning pump up through the filler neck then checking this level also. But then there is no comment blog for technicians or mechanics, so administration gets an A+.

Rating:

5.0

Every staff member helpful and professional.

Rating:

5.0

I will fully recommend this storage, it’s accomodating and staffs are approachable..

Rating:

5.0

U-Haul at Clarke rd attendants are always very helpful and friendly.

Rating:

5.0

Overall everything was good.

Rating:

5.0

The staff were accommodating...friendly.. I always felt safe when going in or out of my locker..that is important to me...I would use your facility again if needed...Thank you. .

Rating:

3.0

The Clarke Road location in London Ontario was the storage facility that I used for my temporary storage needs. The facility was clean, well lit and secure. There was always plenty of carts available. I felt comfortable going there by myself. There was always staff around during business hours. Changing lockers to a different size was very easy. The staff were friendly and efficient. They helped to make my experience a seamless one. I would not hesitate to use their services and storage facility again. Kathy V

Rating:

5.0

Amazing Staff, Very helpful

Rating:

2.0

The website indicates a dumpster use for a small fee. When I asked to purchase use of dumpster for 3 small storage totes, the employee said they had to check if it had room. On return she said I was lucky, as it was empty. Before I was able to purchase the use of it, the employee said she had to ask her manager (which seemed strange) who in return said no I could not purchase the use of the advertised dumpster, because she needed it. I would not recommend u-haul based upon the rude manager.

Rating:

5.0

Thanks my very good friend’s on Clark rd keep up the good work cool Running from Derrick.C

Rating:

5.0

Fatima and her staff were very helpful and the storage building is clean, well lit and ventilated as well as being secure.

Rating:

5.0

It has been a pleasure doing business with the team at Clarke Uhaul. Amazing team that worked well together. By far the best location and I have been to quite a few of your locations as this was my 11th time using Uhaul for trucks, storage and supplies. A very satisfied customer Renée Herglotz

Rating:

5.0

Simply super helpful and got me on track with the knowledge I need to maintain a storage unit.

Rating:

5.0

The best and friendliest staff I ever had to work with many thanks to you all.

Rating:

5.0

We did have a break into our unit, the team called us right away, let us know and were supportive with getting a new lock put on. The facility was clean and well lit. I would definitely use it again.

Rating:

5.0

The staff were very helpful. The map provided was helpful in locating the unit. The unit was clean and well kept. Only negative was that the lock was frozen and the lock that was sold to me did not fit on the side recommended for customers to use.

Rating:

5.0

Great Customer Service

Rating:

5.0

Excellent Customer Service !

Rating:

5.0

The staff at this facility were amazing and so helpful, made my move less stressful!

Rating:

5.0

I appreciated being given a personal guide to opening the storage building and being shown the locker and advice for locking it. Makes things very clear.

Rating:

5.0

The staff was amazing and sure did help to make the move to London much better!

Rating:

3.0

Some employees more so at the front desk exhibited rudeness. But there are those who are also nice. We have witnessed one employee dealing rudely with a black customer since there was a language barrier but her mode instantly changed on the next client who were white people. I felt bad for the black guy. For us we have a couple of times experienced being charge a penalty fee because we were late with the payment for a day or two and there wasn’t a notice sent to us. My card at that time was changed because It got scammed and because I was busy I forgot informing their office about my card change. But after a day I was already fined for overdue payment. And our unit was locked. Although as soon as I remembered, I called them and my call was directed to their main office and I was informed that a day delay won’t penalize me, that I’m still good until 5 days. But I paid the second day of my delay. And yet I was still penalized, without getting any notice for reason given by their staff that everything was in the contract. The other times I had to change my card but when I called the office to settle matter, the staff I’ve talk to was rude on the phone. I got annoyed that time with how the reception was talking to me and so I might have raised my voice a bit but she threatened to cut me off, that I got to apologize even though I know they shouldn’t be dealing with their clients that way. I work with clientele as well, so I maybe know proper and nice treatment, modesty aside. We loved the facility, it is clean and safe and a real nice storage, but client treatment and service was bad for us. My apology for these comments but clients have the right to be treated nicely since we deal with them nicely too and we are paying all our fees. I commend the lady (forgot to check her name) who checked out the unit when we did the return. Also the lady who gave us the tour when we first visited the facility. The only two nice people that we met at this storage. Thank you anyway U-haul for taking care of our needs.

Rating:

5.0

It’s been a pleasure dealing with the staff. They are all amazing, helpful and knowledgeable. The front office staff definitely has a great connection with one another always upbeat, positive, friendly and professional. I would definitely refer any business to Uhaul as I really enjoyed my experience. Thank u for making my stressful situation manageable. Kind regards, Bonnie Stevens

Rating:

2.0

Unit had a roof leak and door was badly worn and damaged allowing bugs and water to enter unit.

Rating:

1.0

Assistant Manager I spoke with in person was extremely unprofessional and rude. For that reason I would not recommend this specific location. I am using it for the bare minimum needed. I would recommend other U-Haul locations that take customer service seriously though.

Rating:

1.0

A employee by the name of Stella greeted me upon arrival the first day I arrived at the premises. She was friendly and helpful. I explained to her I was there to clean out my deceased mothers storage locker and this was a very hard day for me. We chatted and bonded over the fact both of our moms had passed away from COPD. Stella was extremely friendly with me which initially made me feel very comfortable. She walked me all the way to my unit and stood outside to chat with me for a little. She showed me one of her tattoos which I resonated with. Over all I thought it was a very positive experience, and even mentioned how friendly she was to me to one of the staff upon my last visit. Only to find out this exact same employee later told the management she “no longer wanted to deal with me and that I licked her tattoo” They then told this story to my father who had called the location to discuss the outstanding payment for the month of June11th-July 11th. He messaged me saying UHAUL had video footage of me licking a staff members tattoo. And accused me of being an alcoholic and drug addict. My father is a master manipulator and has been making multiple attempts at sabotaging me since my mother passed. I had cleaned the locker out and made a promise to pay over the phone. This was accepted. Until I got a text message from my father who told me that management no longer wanted to “deal with me” When I called to inquire I was told by Fatima that STELLA of all people had made these accusations against me and I found it extremely hurtful and confusing as to why someone who made me feel comfortable, heard and understood, and also made reference to her own personal business in front of me, would ever have something bad to say about me. I was was nothing but friendly with all staff anytime I was there and was under the impression my experience was positive over all. Until I was told by Fatima that after my father had called there I was no longer allowed on the premises and would be charged with trespassing if i ever came back I requested the video footage but was denied. I also requested an in person meeting with the manager and the employee who made the accusations. Which they also refused. I then let Fatima the manager know that my encounter with Stella was indeed very strange after all as she was super friendly AT THE TIME even mentioning in front of me that she was very happy as she just received a text message that she had sold all of her percosettes. Then later upon my move had completely changed her tune. I find this over all to be an extremely unprofessional location. The way the matter was handled is hurtful and appalling.

Rating:

5.0

Excellent, excellent, excellent

Rating:

1.0

I was prompted to select this service for the free month just to find out that was false advertising. Never going to recommend and second I do not need the services I will close and never use Uhaul again. False advertising is false advertising.

Rating:

5.0

Great smooth process.

Rating:

3.0

1) Door was damaged right from day one, and initially staff couldn't even open out assigned unit. They then tried to move us to two other units but both were even in worse condition - one the handle ripped off and left a hole, the other the door was jammed. They eventually got our unit open and working. Didn't inspire our confidence. 2) The area where the outdoor units are is "u" shaped, however the south entrance/exit was often blocked. With the bottom of the u being used for parking it made it hard to turn around to get out. Both north and south ways into/out of the storage area should be kept clear if trucks, trailers etc. 3) Staff was always friendly and helpful

Rating:

5.0

Hands down the best ladies I've ever had to deal with won't deal with any other U-Haul except for the one on Clark road

Rating:

5.0

Very happy and welcoming crew at the Clark Uhaul. They met all my storage and moving needs. The Facility is top notch maintained. Lots of Trucks, Vans and equipment. Down the road this location will be my first go to. -Thanks for being awsome!

Rating:

5.0

The girls were very helpful and friendly. In general the service was fast convenient and pleasant And I appreciate the cart Use for no fee.

Rating:

4.0

My truck was very clean it smelled clean it was just as I was expecting for filling out paperwork and Available when I was ready for it Very friendly staff we definitely rent again if needed

Rating:

3.0

Hi, I went this evening to look at my unit and the alarm wouldn’t accept the security code provided to me.

Rating:

1.0

The one manager there was ignorant and very unprofessional. She would not make any kind of accommodation for my situation of being a Cross Border worker and not being able to empty my unit out till a day after my renewal was suppose to be. I explained everything thing to her and she continued to tell me I’d have to pay for a full month even tho I’d be moved out one day in to it. I feel as if I was essentially being scam for a month of rent for a day. I need up calling back and getting someone different who was more than accommodating of my situation and willing to help me out. So I thank her for being a good person! But that manager need to understand that the world doesn’t revolve around her schedule.

Rating:

1.0

I paid $200 a month for 6 months to store my furniture and all my belongings in a climate control. The roof leaked, my things suffered damage and I was only given $1000 for my loss and I feel this is wrong. This was of no fault of my own. I also believe that they should have reimbursed me for my total rental.

Rating:

5.0

Feel comfortable using this facility- also staff were kind to my little grandchildren on a cold, rainy day when they needed washroom facilities- that really matters in these times

Rating:

5.0

Clone that entire staff and put the copies at every facility and you are guaranteed unparalleled success. The same cannot be said about UHaul's 25 hour helpline.

Rating:

1.0

I was 3 days over due with my payment and I was taking my stuff out of storage but was still made to pay the full month even though it is now empty and lock is off!!! Was not happy at all that I had to pay in full for a whole month when I do not need it anymore and have removed all my belongings!!!! Would like some compensation and money returned to me for that or I will not be a returning customer!!! Rented a truck as well and had problems with a truck and was not compensated for that either!!!

Rating:

5.0

The lady was very polite with me and customer service was great

Rating:

5.0

We appreciate having a storage place for this time with uhaul we feel safe and hopefully no trouble or we don’t get stolen our belongings lol. 🤪 it was just the right size. Thank you Fatima !!!! You are very kind and helpful Denise seguin

Rating:

4.0

Thé truck doesn’t lock in back very hard to drive

Rating:

5.0

Overall wonderful experience no extra hidden charges everything upfront and easy

Rating:

5.0

Great service

Rating:

5.0

It would be worthwhile to try to improve the online experience, as there are several bugs on the website. This has to do with booking as well as modifying reservations. It was acknowledged to me by staff members that it's not working well.

Rating:

4.0

Except for a bit of a hiccup in being registered on the system, everything was quick and easy. Good space, clean, well maintained.

Rating:

1.0

Incredibly rude morning service, manager is horrible to. She needs to be fired. Put a bad note on my account, I had someone read it to me and it’s not even what happened. Between me, my husband and my late father in law, we have been with uhaul for well over 30 years and everyone liked us, but now because of bad morning service, and some old uhaul guy yelled at us to try to get my ptsd angry even after I asked him to leave us alone and that my husband is mentally ill. I’m banned from uhaul. Horrible manager, horrible experience.

Rating:

4.0

Very polite and knowledgeable staff always nice and showed me where and how to come in and out where to park. Plus I would recommend this place anytime

Rating:

4.0

The unit is great, only downside is being climate controlled and it being on the second level your having to walk up stairs to move your heavy boxes is the only downside. Having a ramp or elevator would be convenient.

Rating:

5.0

If you need it packaged and transported, U-Haul would be the one to choose.

Rating:

5.0

The unit I had was excellent. It was climate controlled, clean and easy to access. Any issues or questions I had Fatima gave them prompt attention. I would definitely use their facility again if needed.

Rating:

4.0

Our family have been using U Haul storage for years, off and on, with various members of family moving to and around London and away as well. One of the main reasons I have depended on this particular storage U Haul is due to Fatima. Some time ago I ran into issues and complications from booking via phone and Fatima resolved the issue with excellent Management and Customer Service skills. this is something that has always played a role in our family's decision making when having to choose a merchant or dealer. Hopefully prices will not go too high as the need to find storage, at times in life, is difficult enough as it is but the added expense can be difficult for many to afford. Thank you, especially to Fatima, for your help when we needed it and hopefully all your staff will blossom under your influence and customer service. That is something people are truly becoming more reliant on now. Thanks for your service --until we use it again. Nanette Lloyd as well as Jeremy Lloyd and Chantelle Lloyd

Rating:

5.0

Fatima is my favorite by far. Talk about creating the best customer experiences. Thank you so much to all the staff for creating a professional space, providing security & being extra helpful & kind. Confident this won't be the last you see of me & I look forward to seeing you & dealing with you all in future.

Rating:

5.0

In the limited contact that I had with the staff, they were efficient and friendly.

Rating:

5.0

U-Haul is the company you want if you need to move.

Rating:

5.0

As usual I was treated with respect. Staff are the best.

Rating:

4.0

Thank you for a good experience. The staff was friendly and helpful.

Rating:

3.0

Support staff member was trying to register my room request. She tried several times to complete the move in request. Unable to because of a computer system issue. The store manager Fatima was great by securing the room which I wanted until the system issue was resolved. My only issue of concern was that I was not made aware of the insurance information which is required to rent a storage unit. This caused a further delay. All ended great. Got my rental. Rating would have been higher if the system malfunction did not cause the delay .Thank you staff at 112 Clarke Rd in London Ontario for your excellent support and understanding.

Rating:

5.0

A unique situation arose and they were very helpful and accommodating. Great staff who are well trained on customer service. Would recommend this facility if you need storage.

Rating:

5.0

Inside my storage unit there was a mousetrap, and I was assured that the facility was regularly sprayed against insect pests. Was pleased with secure and clean indoor storage, because I had stored several rare books. At another storage facility in another city, my indoor storage unit had flooded because of a heavy rain.

Rating:

5.0

The unit was great but the prices went up and I shopped around and found the same size for less than half of what I was paying. So I moved

Rating:

4.0

I didn't like that I was charged 15 dollars late fee. When u ha e my credit card on file and was not informed that I was supposed to tell u to use it..

Rating:

5.0

My only complaint is there is no pro rate. I moved out 3 days after my billing and was charged another month. I don’t think this is fair.

Rating:

4.0

The line up and wait times were not reasonable. You need more staff

Rating:

5.0

We will miss all the staff at U-haul Clarke Rd they felt like friends, in a world so far from being friendly nowadays.

Rating:

4.0

Very nice staff

Rating:

5.0

The are always great at 112 Clarke Road London, ON. I choose to use this location for all of my UHAUL needs because they know what they are doing and are always very helpful.

Rating:

5.0

A great experience all around! Moving is stressful, but our storage experience wasn’t stressful at all. Thank you!

Rating:

5.0

Staff helpful friendly even when extremely busy staff were calm and tried their best to move everyone quickly and efficiently.

Rating:

5.0

Parking was a problem. I believe people other than customers who were renting a unit were parking their cars in front of the storage building leaving me with no place to park except for the disabled parking spot which is considered illegal parking. Without a parking spot, I didn't have access to my storage locker and had to return at another time which was inconvenient for me.

Rating:

5.0

Staff were friendly and helpful and were very busy.

Rating:

5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Rating:

1.0

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Rating:

5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

Rating:

1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Rating:

4.0

Only complaint is very hard to get through to someone on the phone if needed.

Rating:

5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Rating:

1.0

The storage unit was very professional....the person who presented as the owner I found

Rating:

3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Rating:

1.0

0 percent worth going to this location

Rating:

5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Rating:

5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Rating:

5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Rating:

2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Rating:

5.0

Thanks

Rating:

5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

Rating:

2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

Rating:

5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

Rating:

5.0

All good, no complaints. Easy and convenient to work with

Rating:

5.0

These was perfect for what I needed for the time I had to have it.

Rating:

5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Rating:

5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Rating:

5.0

Staff was super nice and so helpful

Rating:

4.0

Excellent service and very friendly staff.

Rating:

5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Rating:

5.0

Varry friendly

Rating:

1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

Rating:

2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Rating:

1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Rating:

3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Rating:

5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Rating:

5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Rating:

5.0

Awesome.

Rating:

4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Rating:

5.0

Very helpful and efficient

Rating:

5.0

Excellent service

Rating:

5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Rating:

5.0

Great experience

Rating:

1.0

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Rating:

4.0

Great location

Rating:

4.0

Very good experience.

Rating:

5.0

The staff was excellent and very helpful and the facility was well maintained.

Rating:

4.0

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

Rating:

5.0

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

Rating:

5.0

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

Rating:

5.0

Great facility 👍

Rating:

4.0

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Rating:

5.0

I will definately use this facility for future needs.

Rating:

5.0

The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.