Customer Reviews for U-Haul Moving & Storage of London

I had to exchange my first trailer do to faulty master cylinder

Great and fast costumer service.

Just do what you are doing. This is an excellent location. The staff are great.

Service was excellent.

We were told that we could change our truck in the soo for a smaller version and the extended time rate would apply as it would be a continuation of the original contract. This was not the case and after being told what we were told was incorrect the new truck rental would have been extremely costly considering we had just rented the bigger truck for over one thousand dollars. We walked across the street to Budget were they rented us a real nice small truck for our one way return trip at considerable savings to us. I would say over three hundred dollars.

Always good service at this site, large lot and easy access.

Have gas in the truck. I was left with less than a quarter tank and was ‘given’ a 12$ gas credit but got charged for it upon return when I returned the truck with more gas than when I received it..wth is that?!

I would suggest that drop offs be closer where I brought my furniture. Instead I had to travel to the opposite end of the city.

I was extremely frustrated the mobile check in did not work during COVID. It wouldn’t let me bypass after saying my “location services were off”. They were certainly on. I was forced to go into the physical store where patrons and employees were not respecting my personal distance even after requesting they please give me space. Being forced to move during COVID was bad enough. Get your technology up to par please.

There was Tim Hortons food wrapper and Kleenex left in the door on passenger side other then that it was clean.

Excellent custoner service, in and out.

Hi there how are you to who it may concern if you look up my account and my business name I have VM services to my business we do removal of any unwanted Goods and the one day I rented the U-Haul I have to go to Grand Bend and deliver something I rented a 16-footer and for the half a day it cost me $180 as a business owner that is way too much I think it should be maximum $70 or $80 with unlimited kilometres for businesses my phone number is 519-319-9012 if you have any other questions or concerns please feel free to call me but yes it should be reasonable prices for small businesses and then I just started renting trailers because it's too much money where you guys are charging like discount charges $42 unlimited kilometres

I did the online check in and it was extremely confusing.

The location is not the problem. I think the UHaul App could be improved. I wanted to check in early, but couldn't. However, it was very easy to return the vehicle after hours.

They were very accommodating when I needed to change the rental date. The facility has a huge selection of trailers and trucks.

All good ...

Staff were awesome...very courteous and made great efforts to overcome the coronavirus scare

Exceptional customer service the experience time and time again is flawless. The team is managing well in these difficult time of the pandemic COVID-19 and London’s state of Emergency Well done!

I opted for the mobile pickup but could not get It to work. I could not get the uhaul site to verify my location. The workers inside were helpful and got me on my way though

provide locking device for trailer tongue. Trailer was stolen with 2 motorcycles out of Lowes parking lot. Was recovered by OPP later same day, empty, and returned to you undamaged but I lost $16,000 of motorcycles.

Thank you for being open. Hours are great. Your employers are great and very polite.

Uhaul as a hall company should lower rental pricing for long distance. Hurts the pocket.

The manager was very nice and tried to be helpful, but couldn't do anything.

The truck should be available at the other locations that advertise it. It cost me more in kilometres to pick it up and return it. The service was excellent.

great

It was a neat and employee’s were really nice but the location is outside the city and it costs too much just to pick up and drop off the truck

I rent so often i wish to have a rebate at some point ;)

Experience was great. Ordered online, booked my pickup time and even checked-in online. This made the whole pick-up process much smoother. I may have missed it, but having the ability to add multiple drivers during the check-in process would be handy.

I found finger nail clippings on the drivers side floor which I don't think the next customer would appreciate seeing this, as it didn't impress me!

The staff at the Clarke Road location are always extremely helpful and very positive. A pleasure to deal with.

Service was fast and effective. 6 x 12' Trailer was in good condition and did the job. Zero hassles. Great price. Overall, an excellent experience.

Very nice facility and very professional staff

Nothing the staff was very polite and very helpful.

Nothing, everything went very smoothly. The employee behind the desk was curtious and competent. The employee who hooked the trailer was pleasant and knowledgeable.

make sure i dont have brake failure

Everything excellent

I had to repair the trailer light wiring. Right side stopped working because of a broken wire. It took time out of my already busy day. Thought about submitting an invoice.

The trailer was not swept out when I picked it up, but was in good condition. Staff is always great and very helpful. To bad there is not a closer location to our home in Strathroy.

Can’t say enough about how helpful and knowledgeable the team was there today... both at pickup and drop off. We changed equipment and had extras added on seamlessly... had some good convos and even a few laughs! Keep it up! Ps the equipment was perfect too!

Dealt here several times , the best staff very professional

My husband and i weren't aware of the time frame we would have with the u haul without pay additional $150 so we weren't able to complete our move. So we are going to have to rent another truck to finish it.

Peace of mind is what we get here and it's awesome:) thank you

I was very impressed with the people who firstly (on Saturday) took my reservation booking and then on Sunday got me into the truck amazingly quickly. Judging by the lineups to the door both days I was there, word's already out that you provide excellent service.

I think that the customer service was great. I did have to go back the rental location to pick up the towels but luckily enough, I was just around the corner. I also feel that the price was right! Thank you for helping me out with my moving day!

20 minute wait on arrival. Windshielf wipers on both sides needed to be replaced. Safety hazard driving in snow storm on 401. Called location to advise and get replaced but instead put on hold for 20 mins transfer to call centre in US. Returned truck early and next day got call following day that they couldnt find it. Dont understand my bill because kilometres to don't match odometer. Terrible all around experience

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

0 percent worth going to this location

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Thanks

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

All good, no complaints. Easy and convenient to work with

These was perfect for what I needed for the time I had to have it.

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Staff was super nice and so helpful

Excellent service and very friendly staff.

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Varry friendly

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Awesome.

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Very helpful and efficient

Excellent service

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Great experience

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Great location

Very good experience.

The staff was excellent and very helpful and the facility was well maintained.

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

Great facility 👍

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

I will definately use this facility for future needs.

The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.

I did not have a good experience at all. First off I felt I didn't need insurance on my unit because it was indoors but to my surprise water damaged my box spring and mattress in March still waiting