Customer Reviews for U-Haul Moving & Storage of London

Rating:

1.0

Ripped me off

Rating:

5.0

Excellent service. I had tried to drop off at a smaller site on First street in London but that was by appointment only and the person did not answer when I tried to drop off the trailer. The no hassle, no appointment required aspect of the Clarke Rd site made it quick and easy. We were in and out in 5 minutes.

Rating:

5.0

We have used this location for several of our rentals during our home renovation project. The staff are extremely pleasant and very efficient. The rental experience is fast, effective and overall excellent.

Rating:

4.0

The system was down but we were still able to drop off the equipment. We received an email confirmation the next day.

Rating:

3.0

I didn't have an issue with this location but my experience with UHaul booking and mobile pickup/dropoff was terrible. I updated my booking weeks in advance from 8hrs to 24 but instead it made two bookings. When I picked up the van in the chat they mentioned this and I said I wanted the 24hr booking. That's not what I got, shortly after I left I got a text saying I had to return it in 8 hrs. I took multiple attempts to go through the mobile pickup but once it did I got my keys and in the van, where you are suppose to take photos, enter the odometer and the app exited so I never got to submit this. Picking up using the mobile pickup took about an hour and I had to contact Uhaul, since the location services that worked when I picked up my van didn't work when I dropped it off. Uhaul representatives were extremely helpful, however the mobile pickup/dropoff and booking was frustrating and didn't work very well.

Rating:

5.0

Everything was amazing. Thankyou.

Rating:

3.0

There is no point buying any materials or moving supplies online because the staff don't notice it on the order. I had to mention that I had bought some stuff and deal with the confusion. Makes no sense. Just buy any equipment in store if you need it - or buy it elsewhere beforehand.

Rating:

5.0

Keep up the great experience!

Rating:

5.0

Great staff.

Rating:

5.0

Hi there, I didn't rent a vehicle- I was having a trailer hitch installed and was kindly offered a vehicle to take home as it was taking longer than anticipated. The service at this U-Haul is amazing-considering how busy is is! The ladies are phenomenal!! UHaul is lucky to have them! Every one is pleasant and professional and Fatima rocks! Thanks for the great service! Really appreciated! Debb

Rating:

4.0

I had to walk to the furthest part of the parking lot to get my van, which was the last one parked in a row of unrented vans (which was past a large number of unrented trucks). Having a gas tank at less than 1\2 is poor service in my world. Although it was convenient to where I live, the experience was lousy.

Rating:

5.0

I always get service at this location; keep up the good work.

Rating:

1.0

Too expensive. I drove 17 kms in a 29.99 truck n it cost me almost 100 dollars .over 18 dollars for 17 kms of gas

Rating:

5.0

Great customer service as always at this location. We have used multiple times for us and other family members. Thank you.

Rating:

4.0

I registered online and when I got there I had to go through the whole process again which meant I had to deal with long wait times as the line ups were long as we all hade to go through the same process as what was done online! I believe a outside crew to handle the hook ups and walk arounds while the info gathering crew works inside.

Rating:

4.0

Make the return process move a little faster.

Rating:

4.0

Staff was very friendly and able to print off my receipt from the pickup.

Rating:

4.0

tried online app for pickup of truck dont work even my son could not get it to work and keys were definitely not in a lock box very very poor .Ending up in a lineup of ten people to get it done not happy an bout this only . Your staff were excellent at managing the pace and were excellent . Not happy about a lineup situation

Rating:

5.0

More staffing will be great

Rating:

5.0

Really appreciate the efforts of all staff and the exceptional courteous service The staff are amazing and it was such a surprise to receive this kind of service under these trying times. 🌟🌟🌟👍

Rating:

5.0

Great friendly staff when greater and also so helpful when we returned. Would most definitely recommend and rent from your UHAUL again. Ken Best

Rating:

5.0

Excellent customer experience from the person that helped me!

Rating:

4.0

There was a slight mix up upon me returning the van after hours with regards to my bill but when I called Fatima and explained to her my concerns, she looked into the situation and resolved my issues promptly and with an apology for any inconveniences. My only other concern is that the inside of the windshield could have been cleaned.It was brutal when heading into the sun.

Rating:

3.0

with all of the Covid cleaning rules that everyone is trying to abide by, no one ever cleans the inside of the windshield, making it almost impossible to see as the sun goes down

Rating:

5.0

The clerk whom I met at the front desk was super...efficient, accurate, fully knowledgeable and worthy of the best marks ...so good. Sharma Johnson (?) at the London Ontario 112 Clarke Rd location... just awesome. J. D.

Rating:

5.0

If a customer did a check in on line, maybe an express counter be set up for those customers when they arrive to pick up their equipment rather than wait in line with other customers. Does not appear to be much advantage to do early check in.

Rating:

5.0

1. I think the trailer wiring harness splice job was not done well, lights didn't work until I wiggled the wires (but did work at initial hookup) 2. Lucas was nice enough to show us a couple of 26' trucks for a possible future move

Rating:

1.0

The Uhaul was not cleaned and gave us bed bugs. We are looking at thousands of dollars in damages

Rating:

1.0

One staff was helpful, but another was aggressive and unfriendly. The amount of parking is poor, and there were no free spots left. The aggressive staff told me to move my car out of the very large truck parking lot so they could park the trucks there. However, as mentioned, there were no free spots left. The staff member was completely lacking understanding of the situation.

Rating:

5.0

I forgot my rental paper at home when I returned the trk at night and had to drive home and come back to do your after hours return .it would be nice to be able to do the after hours return from home.

Rating:

5.0

Stay the course. You're doing just fine!

Rating:

5.0

Check in was quick and organized even considering how busy it was (1st of the month). Friendly staff, truck was clean and in good condition. The after hours drop off was quick and easy. Five stars for everyone at this location.

Rating:

2.0

Staff unnecessarily rude and mean to customers! Take duplicated punitive majors on customers without any sentiments. I Advice manager be fired.

Rating:

5.0

Very happy

Rating:

4.0

Excellent and courteous customer service all around

Rating:

5.0

The young lady who helped me hook up the trailer was delightful - cheerful and she knew what she was doing

Rating:

3.0

Very rude to ask a returning customer if they know of or are associated with some other overdue account that has nothing to do with me. Next time I will not even acknowledge the question.

Rating:

5.0

Truck was very clean and checkout was well managed

Rating:

5.0

No need to improve anything.

Rating:

3.0

Please inform them that they can park their personal vehicle at the location while picking up the uhaul rental vehical. I was not told this clearly when I asked and had to park my car to some other location 1km far from the store.

Rating:

4.0

Clerk must have been having a bad day. Not as friendly of visit as past ones.

Rating:

5.0

I love us

Rating:

4.0

Excelente servicio

Rating:

5.0

Great experience. Friendly service.

Rating:

3.0

I was charged $24 for 4L of fuel. Would not recommend U-haul to anyone

Rating:

3.0

Mobile check in doesn't work and even if it did, key pickup is a problem here. In store check out is a nightmare with long lines, not enough staff and a convoluted, high-touch check out process that has too many steps, some privacy challenges (taking a photograph of my licence) and a whole lot of verbal interaction. Need to visit National car rental agency and learn how to make it work for the customer.

Rating:

5.0

Everything was perfect. I recommend this location to a friend.

Rating:

5.0

Please continue the great work 👌

Rating:

5.0

Very friendly staff I'm very knowledgeable.

Rating:

5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Rating:

1.0

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Rating:

5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

Rating:

1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Rating:

4.0

Only complaint is very hard to get through to someone on the phone if needed.

Rating:

5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Rating:

1.0

The storage unit was very professional....the person who presented as the owner I found

Rating:

3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Rating:

1.0

0 percent worth going to this location

Rating:

5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Rating:

5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Rating:

5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Rating:

2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Rating:

5.0

Thanks

Rating:

5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

Rating:

2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

Rating:

5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

Rating:

5.0

All good, no complaints. Easy and convenient to work with

Rating:

5.0

These was perfect for what I needed for the time I had to have it.

Rating:

5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Rating:

5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Rating:

5.0

Staff was super nice and so helpful

Rating:

4.0

Excellent service and very friendly staff.

Rating:

5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Rating:

5.0

Varry friendly

Rating:

1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

Rating:

2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Rating:

1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Rating:

3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Rating:

5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Rating:

5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Rating:

5.0

Awesome.

Rating:

4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Rating:

5.0

Very helpful and efficient

Rating:

5.0

Excellent service

Rating:

5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

Rating:

5.0

Great experience

Rating:

1.0

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Rating:

4.0

Great location

Rating:

4.0

Very good experience.

Rating:

5.0

The staff was excellent and very helpful and the facility was well maintained.

Rating:

4.0

We rented a storage unit for almost two years and had rented a few trucks before we finally did the big move and left ON for BC. Then we find out they give a military discount! Thanks UHAUL! 😡

Rating:

5.0

The staff at both ends of our move were very friendly and helpful. Some were not familiar with the ubox process but that was not a major issue. I would like the boxes to be a little larger inside.

Rating:

5.0

Staff were excellent. I was very pleased with U-haul on Clarke St in London. I rented three units for eight months. The units and the buildings were well maintained.

Rating:

5.0

Great facility 👍

Rating:

4.0

Fatima the manager, went over and above customer service. We had a lot of stressful days before the move and she did everything in her power to reduce that. Would recommend that site 100%.

Rating:

5.0

I will definately use this facility for future needs.

Rating:

5.0

The Manager Fatima was awesome. She can handle any large lineup that comes through the doors. Was great in handling all my storage needs.