The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

0 percent worth going to this location

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Thanks

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

All good, no complaints. Easy and convenient to work with

These was perfect for what I needed for the time I had to have it.

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Staff was super nice and so helpful

Excellent service and very friendly staff.

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Varry friendly

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.