Customer Reviews for U-Haul Moving & Storage of London

9210 reviews

112 Clarke Rd   London, ON N5W5E1
(Just South of Trafalgar)

(519) 452-3390

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(519) 452-3390

112 Clarke Rd
London, ON N5W5E1
(Just South of Trafalgar)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
4.0

Keep up the good work…

RAMSEY F. 
Rating:
4.0

Hook up on trailer wiring had no ground left with it. The fellow helping us set up the trailer spliced wires with a new connection . Yours truly was foolish enough to forget to bring the ball and the gent helping got one for me as a loaner. It was all very much appreciated.

GERALDM S. 
Rating:
4.0

Customer did not leave a comment.

HENDRIK L. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
3.0

Customer did not leave a comment.

DONATIEN NILS BR E. 
Rating:
5.0

The gentleman who assisted me by directing me to the spot to drop the trailer off, as well as unhooking it for me had excellent customer service. Thank you very much.

Jeffrey M. 
Rating:
5.0

Customer did not leave a comment.

TIM M. 
Rating:
5.0

Girls are super efficient and friendly.

EDWARD A. 
Rating:
5.0

The staff were very helpful expectially when I came back in late...very accommodating

PATRICKJOSEPH B. 
Rating:
5.0

Why did the money supposed to have changed something about too many miles on it I got clothes I had to pay 131 and they my son-in-law and daughter come back and said we had to pay 1:45 I don't know I wasn't there you just like to know the real reason quiet change the price

CHARLESF A. 
Rating:
5.0

Customer did not leave a comment.

BART C. 
Rating:
4.0

i was pleasantly surprised by the good service.One thing i would like to mention is that there was a major damage factor in the bed of the truck; the loop to which you would run a tied down rope was broken off. I did not notice it until i started loading the truck with padding. i live close by so i returned immediately to the location. A VERY helpful person was so comforting and went to work right away documenting the damage and making apoint of reporting so that it would not count on my part. Being people people is very important in this job. You are after all dealing with people. The counter person does not have to be sunshine and flowers but,,,,,,,,,,,,,If a customer is having a rought day/time a helpful demeanour makes a client want to come back. That being said, the counter person could have worked in a button factory and doen a good a job. The sunsine for my day were both the client service person who documented the damage and the receiving person. Vera

Vera B. 
Rating:
5.0

Everyone was very helpful and friendly

LYN D. 
Rating:
5.0

Keep it up.

DONALDR C. 
Rating:
5.0

The truck I rented, the alignment is off and pulls to the left. I forgot to mention it

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

JHUNARC J. 
Rating:
4.0

Friendly service and easy drop off process.

Paul Robert C. 
Rating:
3.0

Be more specific at pickup what your trailer drop off requirements are. Your customers aren't mind reader's and the excuse that your staff was busy at previous rental drop off's. Now I know what you require no problem. Your staff member can talk to her dog or partner like she addressed me. One time only. I'll call this occasion a busy long day on the job!

LAWRENCEMICHAEL W. 
Rating:
4.0

$295 for a trailer is absolute robbery. I have rented trailers and gone the same distance for a 1/4 of the price. Unbelievable. Never again.

SHANE C. 
Rating:
5.0

Customer did not leave a comment.

STEVE S. 
Rating:
3.0

Customer did not leave a comment.

CHUNYONG D. 
Rating:
4.0

Truck was returned clean and refueled an hour before closing in hopes of having the checkout process completed and the charges finalized while I was still on site. That did not happen, and it would be my one suggestion for improvement.

JOHN K. 
Rating:
5.0

Customer did not leave a comment.

Santa K. 
Rating:
4.0

Customer did not leave a comment.

DOROTHY N. 
Rating:
5.0

Customer did not leave a comment.

STEPHEN G. 
Rating:
5.0

Service was excellent

FRITZF S. 
Rating:
5.0

Customer did not leave a comment.

Solomon A.  |  Overall Experience 
Rating:
5.0

the young lady who served me deserves a raise, the most upbeat friendly service i have ever had.

GLEN F. 
Rating:
5.0

Customer did not leave a comment.

M G. 
Rating:
5.0

Excellent customer service. Very helpful and supportive.

PRINCE W. 
Rating:
5.0

Simple use and rental.

SHANER O. 
Rating:
4.0

Customer did not leave a comment.

Marta F. 
Rating:
5.0

Very Friendly staff, one of the guys helped me with some problems i did have wiith my hitch he solved and we were good to go!!!!

JUAN E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY N. 
Rating:
4.0

Customer did not leave a comment.

GRAHAM J. 
Rating:
4.0

Customer did not leave a comment.

Rosa V.  |  First Impressions 
Rating:
3.0

Trailer does haul rather rough, likely due to design. However, thankfully, It did get the job completed as required. Customer service at this location is lacking in some areas, specifically n respect to the counter service. The times I have used this location, service is very slow. However, when dealing with agents one-on-one when acquiring the equipment (such as having a trailer attached when picking up or detached upon return), the experience is ideal. The agents involved in providing the equipment are professional, courteous and polite. Good customer service. The counter area staff could improve its customer service By following suit with the agent s handling the equipment

Franklin D. 
Rating:
3.0

You need to check the trailer clean The trailer I got was rusted

Anis R. 
Rating:
5.0

The pickup process was great. Very friendly and thorough. My problem was with the Road Side Assistance process. I locked my key for the truth inside the vehicle, along with my cell phone and contract. It took over 1.5 hours to finally get ahold of someone at Road Side to arranged for lock-out service. It may be a good idea to either have duplicate keys kept on-site or perhaps have a service such as on-start that could remotely unlock the doors.

DARREL E. 
Rating:
5.0

We used this location a few years ago and it wasn't well organized and the staff weren't very helpful. Drastic improvement from the last time.

PETERR H. 
Rating:
5.0

Lot staff hooking up and disconnecting trailer where very helpful

PATRICK C. 
Rating:
5.0

Quick, pleasant check in and drop off. Truck was in great condition. Excellent value.

BRENDA R. 
Rating:
4.0

Customer did not leave a comment.

DAVID M. 
Rating:
4.0

Customer did not leave a comment.

BRIAN C. 
Rating:
4.0

Customer did not leave a comment.

ZERU Y. 
Rating:
5.0

Customer did not leave a comment.

WOLMAN N. 
Rating:
1.0

Not please with the service.. I have been doubled bill due to a late drop off.. 3 hours late to be exact. I understand I had signed a contract but I had asked the manager if they can help me with this but they did not. I told them I will post this on social media and I was told because I will be doing that I an no longer to rent from there.. very rude and bad customer service. I will wait a few days till I get a response from a rep from Uhaul before I post all of this on social media. Thank you in advance. Regards, Milton

MILTONRICARDO T. 
Rating:
5.0

Team was excellent.

Edward A. 
Rating:
5.0

Customer did not leave a comment.

ERICE J. 
Rating:
5.0

All was fine

MARK W. 
Rating:
5.0

Customer did not leave a comment.

Debbie R. 
Rating:
5.0

Customer did not leave a comment.

BERNARDJAY J. 
Rating:
2.0

Be fear because I full the gas tank of the truck and I don't get refund

BLANCA H. 
Rating:
4.0

When returning the truck after hours, the online return option would not accept either of my cards. Still waiting on a response back.

CATHERINE W. 
Rating:
4.0

lights were not working and if it were not for the excellent staff my whole day would have been lost. thank you all to the London location for helping me out with everything. They went above and beyond to help me and I was very grateful.

Mike S. 
Rating:
3.0

Customer did not leave a comment.

Evan C. 
Rating:
5.0

The word lock was really hard to get open. It took us 10 minutes, but we eventually were able to get it open. Quite frustrating, though.

Paul C. 
Rating:
2.0

My “online reservation “ was incorrectly submitted to my location of choice. I was then sent to another location. Stood in line for 20min, just to get in a truck full of animal hair. I was already behind schedule, so took it anyways. When i brought the truck back, i chose to finish the transaction in person. My deposit was more than my total rental. I am still waiting for my refund. I will most likely not use uhaul again

JASONK A F. 
Rating:
4.0

I reserved a 5x9 utility trailer with a ramp. I thought it would be better for my touring motorcycle than your 4x9 mc trailer. I did that because the photo on the web site showed the 5x9 had an extension for a mc wheel. When I went to pick it up I was given a 5x9 with a ramp but it did not have the extra space at the front for the mc wheel. The lady at the counter said “oh, not all of them come with that” I understand but your website needs to be more informative because the extra space was the ONLY reason I reserved the 5x9. I made do with the 4x9 but it was tighter than I would have liked.

BERNARDWALTER G. 
Rating:
3.0

Customer did not leave a comment.

KEVINN K M. 
Rating:
5.0

Drop-off location was well marked, efficent and organized, a good experience.

Charles F. 
Rating:
5.0

Customer did not leave a comment.

BRIAN D. 
Rating:
5.0

Customer did not leave a comment.

GREGORYS P. 
Rating:
4.0

This location I had to attend after the original location did not reserve the truck, was not open, staff not available even though open sign on, called and left voicemail with no response, this put me behind by several hours and also should not be listed as an actual location for available trucks, I will be calling in for my $50 guaranteed reservation payment. 112 Clark save my move.

PHILLIP P. 
Rating:
5.0

Move the payment device to the right hand side for CR #1. There are fewer left handed customers than right handed.

ANDREAM D. 
Rating:
2.0

Customer did not leave a comment.

Amy F. 
Rating:
3.0

I dropped the pick up off at 9:30 last night and the video, the location link that they wanted me to change settings on took me a long time to figure out and then go to my car to find my tire flat? After 2 days there. No one checks cars?

MARILYN M. 
Rating:
5.0

Customer did not leave a comment.

JOSE S. 
Rating:
4.0

I ended up paying double what my original contract stated. I used the check in but apparently it did not go through. I was not informed that it didn't except it and was charged an additional $20. I put gas in and it brought it to my starting point but they said it wasnt enough and charged me another $25. I was charged another $7 for a dolly rental but there wasn't a dolly in the van. Not impressed about the additional FEES and the so called after hours drop off. I can't prove that I did my check in. I called to inquire and was told there was nothing they could do. Bad customer service.

Taelor M. 
Rating:
4.0

My only complaint is that I was not told I would be charged 20 dollars if I didn't do the online check in when dropping of after hours. I don't appreciate that and it honestly feels like a scam.

TANJA M. 
Rating:
4.0

Customer did not leave a comment.

Paul S. 
Rating:
5.0

The service from the employees was excellent

DAVIDL W. 
Rating:
3.0

Customer did not leave a comment.

RICHARD R. 
Rating:
5.0

Customer did not leave a comment.

Adeeb H.  |  First Impressions 
Rating:
1.0

I was charged more because of the fuel service. Its not fair because i only drove 30 miles and before returned the truck i fill up the gas. At the same 1/4 tank that i took! Im totally disappointed with the way the staff verify the check out.

MARCOS L. 
Rating:
5.0

Customer did not leave a comment.

andrew S. 
Rating:
1.0

Customer did not leave a comment.

TYLER W. 
Rating:
5.0

Customer did not leave a comment.

Renz Fredrick H. 
Rating:
5.0

Customer did not leave a comment.

Ryan E. 
Rating:
5.0

Was fast and easy to rent truck. All costs were clearly set out. Made my already hectic day, easier!! Very friendly staff!!

AUDRA S. 
Rating:
4.0

Customer did not leave a comment.

BRAD V. 
Rating:
5.0

very easy and efficient

MICHAELJ M. 
Rating:
5.0

Customer service was great.

JEFFERY P. 
Rating:
5.0

Customer did not leave a comment.

PAUL G. 
Rating:
5.0

Don't have any comments

ANDREW B. 
Rating:
3.0

There was an issue with the trailer. It jumped around to the point where it destroyed the furniture that was in it. I spoke to the person that received it upon returning it. He told me that he didn't know if they could do anything about it

OLIVER D. 
Rating:
4.0

Customer did not leave a comment.

LARRYS H. 
Rating:
5.0

You make it fast and easy too rent a truck . I have rented from u haul three times and have never had a problem. Thanks 😌

TERESAL K. 
Rating:
5.0

better to allow to return at different location

shuhui L. 
Rating:
5.0

Customer did not leave a comment.

karen n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

peter h.  |  Overall Experience 
Rating:
3.0

Staff are overworked which seems to make them impatient and gruff. The lot is confusing as to where to park when you're leaving your vehicle on site. Crew outside seemed helpful. Overall, I felt like I was an inconvenience- which is too bad. I'm sure the staff want to have good days- they just seem to be very busy and under the gun to get people processed and out of the way. Maybe having more than 3 people on during the last weekend of the month might help them and also make the customer's experience better.

SUSAN L. 
Rating:
5.0

Sell soft drinks or water

CHRISTOPHERA W. 
Rating:
3.0

No one answers the phone when calling. If you do get someone, you get out on hold for 20-30 mins. Someone should be available during business hours and especially when you are busy. There wasn't enough parking so I had to park at Metro and walk back and forth to pick up/off my vehicle. I won't be returning to this location. Also I received a phone call stating we left a cell phone and coat in the rental vehicle. When I came back to see if they were mine, they said the people had already come by to pick them up. No call to say don't come, they have found it. Also the total price for my rental for 4hrs was over$150. I'll go to enterprise next time. Thanks

Ian M. 
Rating:
5.0

Did not know that every Mile/Km is charged so 29.99 truck for one day comes to $290. Not any free km? I will not be renting Uhaul again.

Bojan B. 
Rating:
4.0

Customer did not leave a comment.

Kelly M. 
Rating:
5.0

Everything looks fine.

Manas M. 
Rating:
5.0

Customer did not leave a comment.

Reynaldo L. 
Rating:
4.0

Better customer service; rude staff

JUNAID R. 
Rating:
4.0

Customer did not leave a comment.

Nadeem S. 
Rating:
5.0

Customer did not leave a comment.

CRAIG C. 
Rating:
3.0

I spoke to 3 different clerks and each one gave me a different rate for the rental and it turned out very expensive to pick up a patio set.

ROSSCARL S. 
Rating:
4.0

Customer did not leave a comment.

Robert H. 
Rating:
4.0

Staff were very helpful and friendly.

Dean V. 
Rating:
4.0

Customer did not leave a comment.

Donald L. 
Rating:
4.0

Customer did not leave a comment.

Solomon A.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

peter h.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Adam D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JAMESF J.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Nicole A.  |  Overall Experience 
Rating:
5.0

Staff were friendly and helpful and were very busy.

IVANDAVID H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

RALPH A.  |  Overall Experience 
Rating:
5.0

Found out after renting the unit on 2nd floor and arriving in London with my things there's no elevator on the premises and had to pay extra for a unit on the ground as stairs would have been a problem. Site should be more specific. The staff was very friendly and accommodating.

Kim D.  |  Online Move In 
Rating:
1.0

Terrible customer service! We cancelled storage before actually renting a “container”. U haul still charged us a full month rent. We never occupied it at any time! (check your cameras) We received threatening emails we owed money, from this Fatima women, who also called our daughter, breached our Confidential personal information, defaming us & insisting it was “fishy” (in her jargon)! Good thing....this phone conversation was Recorded. This woman, Fatima was very unprofessional & rude! This woman needs to be REPRIMANDED or you will lose customers. We will be pursuing this further with our Attorney & have contacted The Canadian Consumer Protection Act! Never ever we will utilize this business again & will be informing others of this type of corrupt service‼️

Christine P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Ingrid B.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Intisar A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

DANIEL C.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Ernest Q.  |  Overall Experience 
Rating:
5.0

The blonde haired young lady on Clarke street facility in London on was fantastic and so accommodating and helpful.

nicole c.  |  First Impressions 
Rating:
1.0

My experience from the day I arrived until I moved out was horrible. When I arrived they didn't have the size storage I reserved so they gave me a bigger one at the same price. Then a month later they called and said I had to move my things to a different unit or I would have to pay more. I live out of town so I couldn't do that and it was COVID The manager insisted that it be moved so we did. Then they tried to charge me more that the price I was quoted every month. I could never get someone to call me back to discuss it. I would never use a Uhaul storage again.

Linda A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kerri Z.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cynthia M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Carla P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lorraine Y.  |  Overall Experience 
Rating:
4.0

Only complaint is very hard to get through to someone on the phone if needed.

bonnie w.  |  Overall Experience 
Rating:
5.0

The people at uhaul are awsome espeacally there manager fatima . I have been renting from uhaul for years and she has been super helpful and very professional. I am very happy with all my experiences and the employees and equipment . Fatima needs a raise and made district manager if you want somebody to represent your company she is the person that that people should deal with

Benjamin L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ATHUMANI M.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Karen H.  |  First Impressions 
Rating:
1.0

The storage unit was very professional....the person who presented as the owner I found

Paul Douglas A.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Luis A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Blesson V.  |  Overall Experience 
Rating:
3.0

The facility was very clean. Our check-in code didn't work initially and the alarm triggered several times, as a result. The unit smelled of cigarette smoke, something I hadn't thought to ask about.

Jerry B.  |  First Impressions 
Rating:
1.0

0 percent worth going to this location

michael r.  |  Overall Experience 
Rating:
5.0

I'd say that I personally feel like a crumb on the earth until I came across your customer service crew in the London Ontario location. Along with the inbound phone center rep. Thanks for the help :)

Christopher V.  |  Overall Experience 
Rating:
5.0

With all do respect, having to be involved in the telephone failure issue across Canada communication network. Being teleported to a call center that is based in the United State. Manage to delivery.

Christopher V.  |  First Impressions 
Rating:
5.0

I found the staff to be so polite and very friendly! I rented a smaller unit then realized I would need something bigger, the staff was great and helped me switch units easily!

Alana K.  |  Overall Experience 
Rating:
2.0

I paid $20 to enter the building after hours. Multiple times I came and they had locked my unit even though I had paid. I had paid people to bring my stuff and couldn’t get in my unit with my stuff.

Mckayla T.  |  Overall Experience 
Rating:
5.0

Thanks

jeff m.  |  Overall Experience 
Rating:
5.0

The Clark Rd, London Ontario site has the best staff that I have come with Uhaul. They are friendly and helpful. I have seen them deal with horrific customers and keep their composure. Thank you

wendy m.  |  First Impressions 
Rating:
2.0

I had set up the order and was sent an email with the wrong information. I had to call several times to confirm the reservation and make sure it was correct.

RICHARD C.  |  First Impressions 
Rating:
5.0

Young lady at counter was fantastic, unfortunately some of the gentlemen on the counter could take lessons from her. She knew her job and product and was always very nice and knowlegable.

robert s.  |  Overall Experience 
Rating:
5.0

All good, no complaints. Easy and convenient to work with

Adam C.  |  Overall Experience 
Rating:
5.0

These was perfect for what I needed for the time I had to have it.

Elizabeth P.  |  Overall Experience 
Rating:
5.0

We have used this facility a number of times, as well as rental trucks. Only problem I ever had was trying to reach a person "at" the office. Wish it was more direct. Otherwise-great.

Nanette L.  |  Overall Experience 
Rating:
5.0

You Guys are the best in this business because you have an excellent costumer services and very nice employee.

Yazmin S.  |  First Impressions 
Rating:
5.0

Staff was super nice and so helpful

Sheadon R.  |  Overall Experience 
Rating:
4.0

Excellent service and very friendly staff.

VALERIE D.  |  Overall Experience 
Rating:
5.0

The person who help me was very nice lady. She really deserve to be the manager. I think that is the way to treat the customers. Nice people get more clients and more business of course.

Yazmin S.  |  First Impressions 
Rating:
5.0

Varry friendly

shawn c.  |  First Impressions 
Rating:
1.0

Our two uboxes are supposed to be picked up on April 11th at 10pm, but they are still in our driveway the next morning. I called U-Haul and was promised they will be picked up in 20 mins. After 1 hou

ZONGYUAN S.  |  Overall Experience 
Rating:
2.0

My belongings were about 2 weeks later than expected, I had to call 3 or 4 times before they actually dropped my u box off. Very bad service and unprofessional.

Luke P.  |  Overall Experience 
Rating:
1.0

Embarrassingly poor. Screwed my reservations more times than I thought possible. this was so bad they should have paid me for emotional damages.

nick m.  |  First Impressions 
Rating:
3.0

Smooth check in. Had to provide emerg contact name & addrs that's not my own. This would have been good to know when I called to make my reservation. Also, why is this necessary?

Adam C.  |  First Impressions 
Rating:
5.0

I had such a fantastic experience at this Uhal. It definitely exceeded my expectations. Thank you to the manager Fatima and her staff for the warm welcome to London. They made my day yesterday.

Melanie A.  |  First Impressions 
Rating:
5.0

The hours of operation are great. Busy people there that do a great job and are very friendly and helpful.

Terry D.  |  Overall Experience 
Rating:
5.0

Awesome.

Peggy h.  |  Reservation 
Rating:
4.0

This location is in the South East corner of the city and felt far from the location that I had to move my goods. I would have preferred a pick up location in North London ON

Stamsh P.  |  Overall Experience 
Rating:
5.0

Very helpful and efficient

polly c.  |  Overall Experience 
Rating:
5.0

Excellent service

Dajlan A.  |  Reservation 
Rating:
5.0

I want to thank all team members at this Location especially MIKE, he was so helpful and friendly

amir s.  |  Overall Experience 
Rating:
5.0

Great experience

Mark R.  |  Overall Experience 
Rating:
1.0

This ratin reflects my experiences with PHONE ORDERS, 2 occasions.|Not enough character allowance to explain. BUT staff all your locations better so people can speak to a PERSON AT LOCATION desisred

Nanette L.  |  Reservation 
No reviews have been submitted for this location.

Additional Services at this Location

  • Moving Truck Icon
    Moving Trucks

    We have the largest selection of new trucks!

  • Trailer Icon
    Trailers & Towing

    Our cargo and utility trailers start at $14.95!

  • Self-Storage Icon
    Self-Storage

    We have the most coverage in North America!

  • U-Box Container Icon
    U-Box® Containers

    We ship across town or accross the world!

  • Moving Supplies Icon
    Moving Supplies

    We sell hundreds of products to make moving easier!

  • Trailer Hitch Icon
    Trailer Hitches

    U-Haul is North America's #1 hitch installer!

  • Propane Icon
    Propane

    Propane service delivered straight to your door!

Back
To Top