Customer Reviews for U-Haul Moving & Storage of Longmont at Hwy 66

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Longmont at Hwy 66

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Daniel B. on

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Ronald A. on

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Good, friendly customer service too!

Christine C. on

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Professional with a human touch

Heather H. on

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Super helpful, very responsive. I needed to change units and they were able to get me moved over that day. I can't recommend this location enough.

Kary K. on

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No problem with the service at the location. I was very frustrated because the phone app would not direct me to the self check in. I had to do it at the counter, start the process over and the system would not initially take my debt card.

Bruce H. on

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Patricia et. al. keep a good shop. Always friendly and efficient. I'd do business there anytime. Big thanks to them!

Kyle F. on

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MIKE R. on

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Very helpful staff

Tony P. on

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As a military retiree, I have used U-Haul for for a long time. This was the best experience I have ever had with you guys

Lori J. on

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I ordered a dolly and furniture pads and did not receive them. Also, when I arrived to pick up my trailer they had no internet so it took over an hour before I could leave.

Debra J. on

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Jim G. on

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Fast and efficient. Nice location

Sammie R. on

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Great service and gave guidance on how to deal with issues from the alternate pickup location.

Billy H. on

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Jon M. on

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You guys were great!

David H. on

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Joseph W. on

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Not a thing. Pattie and Sukie are AMAZING!!!! They are so easy to work with, knowledgeable and helpful!!!!

Daniel B. on

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Robert M. on

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Great service pleasant experience

Michael H. on

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Gerard P. on

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Computer system kept going down. Took way to long to book the trailer that I had already reserved online.

troy C. on

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Wasted time and giving people the run around when the equipment is out there ready to go. Over an hour wasted. Money lost do to time wasted.

Kevin Dean H. on

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Jason M. on

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Patricia is amazing and will work with you. She also assisted in helping file a complaint against the pick-up location.

Berry H. on

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Deliver the vehicles to the homes to help with the stressful tim of moving duh!

V P. on

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Your passing the u lock key was way beyond my expectation. Thanks for being so kind.

Patsy H. on

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Folks operating this facility were very nice and informative.

Christopher G. on

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I love this sight. Love the people who work there they are always helpful and friendly. I'm not tickled with U-Haul but if it wasn't for the people at this facility I'd never come back. Thanks Patricia. Love your sight

Cody G. on

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Patricia is ABSOLUTELY AMAZING LADY My son and I will always rent from her location and always recommend other to that location, very professional and very polite and knows her business and my son CODY GONALES is also very pleased with the service of the location......

Thomas M. on

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Andrew B. on

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I did not get the vehicle I booked, I did not get the vehicle when I arrived. I had to wait almost an hour to get a vehicle I didn’t ask for. The service was awful, none of the systems the staff were attempting to use worked. Calling the support line just had us on hold for longer than was practical. All in all a complete waste of time.

Robert B. on

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We were pleased with everything.

Bob H. on

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I happened to deal with the manager just before closing and it was quite evident to me that Patricia really cares about her customers. It was an exceptional customer service experience!

rusty G. on

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Carrie O. on

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Customer service was excellent!

Johnny M. on

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Shelly L. on

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debra H. on

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Heather S. on

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Super friendly.

Meredith L. on

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Very well maintained facility, excellent customer service. Overall a great experience. Kudos to Patricia and staff !

Craig H. on

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Quick, professional, efficient

Jennifer F. on

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Kent P. on

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Robert B. on

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We had good service

jon m. on

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Very friendly and helpful.Nice clean,well maintained facility.

Christopher D. on

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Thank you for all your great service!!

linda k. on

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Management was alway accommodating and friendly. They were available to help answer questions in a professional and knowledgeable way.

Mark G. on

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They charged me a late fee of 33 dollars they never answer the phone I got an email saying my bill was past due and if I would give a credit card number I wouldn’t be charged a late fee when I called

BRUCE G. on

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It was a pleasure storing at this facility.

Andrea P. on

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The facility is clean and staff is amazing!

zachary m. on

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The staff is always there to help you with anything you need. Very friendly, polite, and helpful. 10 out of 10

LARRY W. on

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Very friendly, helpful staff.

Rachel K. on

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Great service!

Kevin M. on

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Very helpful and convenient for us

John S. on

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Jose and Patricia were very helpful in all things U-Haul. They both go above and beyond their duties and address and solve any issues one may have. Your good people, See you in August, John

JOY L. on

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You made my year with you comfortable and you were always ready to assist in any of my concerns or needs. Thank you. Joy Luke

Rachel R. on

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Very professional

Morgan B. on

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Everyone was so nice and helpful! It was one of the better customer service experiences that I’ve had!

CLINT R. on

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Best storage experience I have ever had

BRUCE H. on

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I've done business with this location on several occasions. Patricia is the best. Thank you!

Ervin V. on

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Very quick and very helpful

Jennifer (Jenny) M. on

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Unit was dirty. Staff occasionally no where to be found. But it was efficient and the unit was appropriately sized. Navigation was easy. Very respectful staff.

Heather O. on

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I had such an amazing experience with this company. Sam was the employee that helped me every step of the way, she went above and beyond to make my moving experience easy and painless. Thank you!

ashley p. on

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Made the move so much easier with the help from uhaul thank you very much. For the experience

Robin W. on

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Thank you for you kind service. I even purchased wall art here!

Kevin M. on

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Easy to work with we got in and out with out any problems

GARY M. on

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This is a great facility. The staff is wonderful. Always very helpful

EPHRAIM J. on

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Service was great. When will we be able to get access to the storage units with a code instead of driving up and honking?

james h. on

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very nice and pleasant people to work with

Nicholas F. on

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The staff was exceptional and made it very enjoyable to work with.

John K. on

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Suki, Patty and the whole staff were amazing!!!! Very friendly and helpful! I would recommend this facility to any body!!!

John K. on

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nice people

Kevin E. on

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Very pleased

summer h. on

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The staff were unbelievably helpful & friendly. I have an antique that weighs 500 lbs. If it weren't for them helping me find people to load it, my move wouldn't have been possible. Thank you so much!

Joseph N. on

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Dead rat at move in. When we left we were ignored and they tried to Bill me for months. Threatening to sell everything in the empty unit. Even after 5+ phone calls and the face to face we leaving

Ellard M. on

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Great, friendly staff! Having access to General Managers cell phone in case of problem is a plus.

Christina W. on

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Wonderful facility and amazing staff!!

Patsy H. on

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Great customer service. Very friendly management! Could not be happier. The site is clean and maintained.

RANDALL V. on

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Great place, ppl are helpful & nice. Clean

Kathy c. on

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I believe that Patricia and her Husband deserve a 5+ rating for excellent service. I wish all customer service and professionalism everywhere was like what they show.

Alan H. on

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My interaction with Patricia and staff was excellent. Wonderful U-Haul dealer.

Nikki C. on

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The management is very professional and friendly! I will recommend to everyone I know.

Harold G. on

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Weel done! Prompt refund and very helfpful

Uli K. on

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great service

Kerstin G. on

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Great experience all around. Manager accommodated us in every way. Clean and safe facility for storage. Uhaul corporate: Computer System is slow. Frustrating for employees and customers.

kelly j. on

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They provided an awesome experience I was very very happy and I will go back again

Doug F. on

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I enjoyed my time here . Nicely paved access and good location. Everything worked well.

BRUCE G. on

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Very nice and helpful people. What more could you ask for.

Patricia P. on

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These folks have been as helpful as they can be. Unfortunately they didn't have the size I needed when I got into town, but they've done everything they can to help me.

Pat L. on

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This is the third time that I have used this facility for storage, plus I have purchased packing items from this facility as well. I like every part of the service and the facility.

oscar j. on

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Everybody was so friendly and helpful and i will definitely want to do business here again!

Uli K. on

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all services excellent, especially the front desk

Pete N. on

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Thanks for being so convenient and professional. I will be happy to recommend you at any time or opportunity. Very pleased, again. ..Thank you. P.D.Newnham.

daniel w. on

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Staff was very friendly and helpful.

JOHN R. on

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We used this facility daily for our storage/ work needs, never had a problem. Only wish price wasn't constantly increasing.

JARED P. on

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new owners / management are awesome. patricia, the manager, was more than helpful, and was a pleasure to work with. Thanks!

Edgar A. on

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I would definitely recommend this U-Haul facility to all my friends and family!!! Jose and his wife are UBER ANAZING !!! From now on this U-Haul is going to Be the my go to one ! Thanks So much !!!

Chanel J. on

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Patricia sucks. Claimed to be the owner of a facility she does not properly maintain. My belongings were destroyed in the unit and no one was compassionate about helping.

Michael H. on

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Once the entry gate was fixed, it was more convenient. Thanks Again.

zack v. on

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Great location. Always police present out and around based on highway patrol. Felt very secure.

Sarah P. on

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Everyone was very kind and helpful.

Mike L. on

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Nice facility. Having to honk to get someone to open the gate was lame. Also, I spoke to five different people on the phone before I got to someone who could confirm my reservation.