Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Excellent customer service
Fast, easy pickup and drop off. Friendly and was able to answer all questions.
None
Patricia and staff were professional, helpful, and friendly. Great experience to welcome us to Colorado!
The truck was so dirty I could not see out of the windows. Please clean it next time. Also the appliance dolly I rented was not in the truck where it was supposed to be so I had to go inside which negated the point of the contactless pickup.
App is a pain in the you know what. People were great.
I have used this UHaul sue on several occasions. Each of the people I have worked with have been polite, professional and wonderfully helpful! I will always use them for my rental equipment rentals!
Excellent customer service at this location for drop off. Also excellent help getting our storage unit selected and set up.
Staff was incredibly helpful and knowledgable. Facility very clean, well maintained, and secure. Moving is not necessarily easy, but staff made this part of it actually nice.
Smelled like weed
Great ride and service. Thanks
Nothing
All was great
The staffers are all extremely helpful and genial, especially Patricia.
From this location there nothing that needs to be changed. The personnel are wonderful.
Online pick-up just spins, wouldn't load. Completed in store without issue.
Patricia was extremely accommodating, courteous, helpful & she went out of her way to be of assistance to me. I am in the process of making a big change & relocation in my life. I keep running into stumbling blocks. Tricia gave me some suggestions plus help to relieve my frustration. She was very compassionate & put herself in my shoes. I plan on to use this facility for all of my needs with this new endeavor I am undertaking.
Can't think of a thing
Patricia has always been great. Had a blowout but besides that trip was good.
Had a great experience storing at the U-Haul facility located at 3885 Highland Dr near Longmont, CO. The facility itself was well maintained and the staff were very friendly and professional. I was offered free storage for a month by U-Haul and I'm glad this facility was the one selected. The only reason for providing a 4-star rating is simply the location of this facility. As much as I appreciate being offered a free month of storage, it would have been easier and more convenient if offered storage closer to Boulder/Broomfield. This is by no fault of the owners of the 3885 Highland Dr facility however, and I must re-emphasize that my experience with them was wonderful.
The bed of the truck had gravel in it. I had to wait ten extra minutes for it to be cleaned.
Sukie was so extremely helpful I will always recommend you!
I don't normally fill out reviews but I just wanted to say my experience with Patricia and her team over the last 2 year and 3 units was excellent.
I had a scheduled pick up at 7am at this location. Prior to that I stopped by the location to try to finalize my reservation the day before. The gentleman who helped me was very nice, helpful, and did his best to answer my questions. However that was not the case the next morning at 7am. This location has poor cell reception! While I was trying complete my mobile check in. The attendant began yelling at my mother and I to move the car I was driving. Saying, “You can't park there, You need to park your car over here...†But I wasn't parking my car there at all. I was just getting dropped off. I tried explaining that...but like a child she just stomped into the office area. Ten minutes later the spinning wheel of the U-Haul App was getting old. There was one bar Of signal strength on my phone, but a full battery, like I was told to have in the email from U-Haul. I entered the office. And she was looking for an argument. I said the wheel is just spinning, and I have no reception. Before I could form a question. She says “ What are you talking about, and what do you want me to do about it.†So I tell her I'm tryIng to complete the mobile pick up and I'm trying to give my business to this location. Could you please help me. This is a quote. “ I don't need your fucking money. In fact why don't you Fuck off!†I looked at her and said Nice. Just then the App stopped spinning and I finished the booking. I will Not be going to the racist redneck U-Haul location in Longmont co ever again. But I'm sure there will be plenty who will.
Windshield was filthy and full of bugs on the outside, and both driver and passenger seats were unclean and full of dog hair. Condition of van was fine other than that.
I have used this facility in the past and they are always, friendly, professional, and always helpful.
We found Suki to be warm, welcoming and very thorough! Unlike the folks in Houston nwhere we had a terrible experience With a team who misrepresented the shape of the truck, the gas level, and did not explain the process.
The folks here were completely opposite of our experience in Houston ... which then begs the question ... he's now got to charge you for the damage that the other end didn't correctly document? Nor are there pictures for the receiving end to verify you in the clear?!?? BAD BUSINESS PRACTICES!!
The experience at this location was excellent. BUT After renting the truck I had to drive another 10 miles to another dealer to rent the trailer. Then when I hat return the trailer and drive another 10 miles to return the truck. I should not be charged for the additional 20 miles I traveled to complete both my rentals.
Sales rep was rude and unhelpful. Was changed 20 additional dollars with no reasonable explanation.
Your man there should have been fired for such ugly treatment of a customer, on initial arrival. That concerned special arrangements with the main UHaul offices, that had not been directly relayed, and ultimately took about two months for that to reach your office. Customer was treated like a dog, all the way around, by UHaul. UHaul can’t talk directly with a storage facility? Ridiculous. Manager there did a good job however.
Everything went perfect and smooth!
Bruh...these folks were always helpful and available.
Great staff. Highly recommend this location due to personnel.
I am upset about this not being an all inclusive location. Your sales rep was fine, but not accommodating whatsoever!! I should have been compensated for nobody communicating the drop off and storage location being on opposite ends of town. All she said..basically..politer than this..'too bad..it's in your contract..you will have to take your car off and hook it back up yourself'. Since nobody even mentioned this! Why would I not know that my storage facility is not the same as my drop off location!
What a wonderful experience! The owner was so nice and very helpful. He went above and beyond. I will be recommending this location to everyone and using them again in the future when the need arises. Thank you!!
Very nice location! This is the location we always use! Clean equipment but because the customer service is the very best!
The people here are excellent , very helpful and professional
It wasn't the equipment. It was the representative. He was one of the worst I had dealt with for years and makes me seriously consider ever doing business with Uhaul as a hole. I would ABSOLUTELY never deal with that location again, even if he is fired for cause as he should be!!!!
The guy that helped me was amazing!
They were able to accommodate me on short notice and actually had the promised vehicle available when I went to pick it up. This is not always the case as I've found.
Very nice very kine people I am very happy
The best and easy! Thank you
Thank you for all you have done for me.
Agent very nice, very helpful.
Excellent service
The young lady had a 26' truck ready for us and it had good brakes. She thanked us for telling her the brake situation a few days before. This lady is an ASSET to your company. Give her a bonus/raise or something.
The women who check me in was extremely rude. She assumed I was someone else and told me I was late when I was actually on time. She then rolled her eyes her eyes after everything I said and argued with me saying I was wrong. In actuality she didn't have updated information, but her attitude was unprofessional and hostile, not to mention the pick up location was changed with one day notice. Lastly she told me my lights were working, when my right blinker was burnt out, could have caused an accident. Her attitude And performance reflects badly on the company.
When I got the trailer home I checked the air in the tires. Two of the four were a little low and the fourth only had ten pounds. I filled it and it seemed OK. About an hour into our drive from Denver to Florida the fourth tire blew out. On the up side, we called uhaul and even though we were in farm country the tire was replaced and we were on our way in less than an hour. The owner at this location is ASWESOME!!!
Pleasant dealing with the staff
love this place, so helpful!
The folks managing this location are friendly, knowledgeable, and most helpful. They made everything very easy. Fantastic!
I have rented trucks from this location several times. The family who run it are very professional and willing to help with any of your needs. I always recommend them to friends and family. They are great people to deal with.
One of the best Uhaul locations I've been too!
I'd get a new manager
Patricia and her husband did a great job helping with our move needs! Highly recommended
Best U-Haul Storage Facility I have EVER work with and rented from!!! Well Done Patricia and Team, I wish every U-Haul Facility was like yours!!! Thank You, Shaun & Family.
NA
Best service at any uhaul I have used, keep up the great work
Kudos to Patricia and Jose!!
Thx,so very much for your time and effort in our relocation process
Trailer was ready for pick up when I got there. Did the online check in. Went fast!!
Owner was very efficient and was very detail oriented. Heck, even very friendly. Great rental experience.
Great service and extremely nice people. Highly recommend this to anyone.
He overcharged us.
Suki was very nice and helpful in getting a storage unit.
I can't even begin to tell you how dissatisfied I am with Uhaul! I've never been treated like this ever before.
They are FANTASTIC! Will rent storage again. Thank you!
Jose was great!
I was not there, but those that were had high praise. I do notice that the move in date on this survey is 5/18/2020. We unloaded and moved into the unit on 5/29/2020 and rented another unit right beside it on the same day, 5/29/2020. Thank you for your service and your facility.
The guy at the location was great to work with. He knew his stuff and was very kind
At checkout the rate quoted could not be adjusted and I went ahead and paid the higher rate under protest so I could stay on a timetable. The Regional Manager, Dave, was exceptional in fixing this issue about a week later. The equipment was also very good.
I did a mobile pick-up rental at 3'o clock to get a truck so that I can move my wood bed frame. Picking up the truck was TOO EASY but returning it was so difficult. I pull on the lot to return my rental and in a matter of seconds, the ‘manager' came outside and goes directly to the passenger side of the rental. As I'm getting out of the rental he is standing behind the truck and immediately asks me if I took a picture of the scratch on the side. I told him that I did not take a picture because there is a marker in the vehicle already. He says the market is for a different damage and starts to argue with me about it saying I won't be the first or last customer to say that I did not do the damage. When I asked for my receipt he said I am not allowed inside the building and that I have to stand outside and wait. I feel like he knew about the damage and is trying to pin this on me which will not be acceptable.
keep doing what you are doing.. Good job
Had reserved 20' truck, ended up with 26' truck on pickup. Had made reservation well in advance, it all worked out, but when expect one size, given another, can be frustrating
Love the Longmont location
You may note I had a rude experience in Fort Worth; it was so uneccesary, that I called specifically to complain. When renting I believe the rep should tell you, "BEFORE you leave this lot, you need to inspect your UHAUL", not "As soon as possible"; my "as soon as possible" was 12 hours later due to the stress of moving solo during a global pandemic, etc. Not to mention that the NYTimes rates moving higher on the stress scale than death & divorce; the only thing rated higher is the loss of one's child! That being said the gentleman in Longmont, CO was very professional and VERY HARD WORKING; you are lucky to have him running that facility. I also really appreciated the opportunity to share boxes and the ULINE packding plastic that I purchased on line, but did not use!!! What a great idea to have a way to recycle and help another human being. That option should be at all of your centers!
Very disrespectful employees. Wait times were much longer than any other location I've experienced.
My original rental pickup location on Main St. in Longmont was closed when I went to pick-up a reserved online rental for a van. The vehicle was there but nobody to check-me-in which is what my "online pickup" told me had to happen. To be fair this was during the Coronavirus stay-at-home lockdown in Colorado but there was never any notification sent about how to pick-up the vehicle. After calling customer service and being redirected for about forty-five minutes I was finally told to drive to a different location to pick-up another vehicle. This location located at I-25 and HWY 66 in Longmont did a great job to check-in and expedite my already late use of a van. U-Haul did credit me $50. I will use U-Haul again and have used them for many years.
Everyone was nice and helpful.
I had a storage unit here for 8 months & used their truck rental services, purchased supplies & propane services too. Owners/managers are always very helpful, friendly & attentive to customers needs. I have recommended them numerous times already & will continue to do so. Great people, awesome service!
Patricia was GREAT -- helpful, professional, and safe with the local health restrictions. A positive experience all around!
The staff is very friendly and helpful
Great rental experience for the truck sign out and sign in. Very cognizant of the current virus situation and taking the necessary precautions. Easy to rent a storage unit. Very friendly and efficient.
Staff is kind and courteous very knowledgeable at there job. We will be using this facility again.
I can’t say enough about Patricia and Suki. They are kind and caring people, something that’s too often hard to find these days. I so appreciated their gentle spirits. Mine was an unfortunate situation that caused me to need their storage for 2 years while I regrouped after a bad divorce. They were so nice to work with under extreme anxiety, so mellow and compassionate, yet hard working and on top of things. I would recommend them to anyone & everyone!
x
Professional with a human touch
Patricia et. al. keep a good shop. Always friendly and efficient. I'd do business there anytime. Big thanks to them!
Very helpful staff
Your passing the u lock key was way beyond my expectation. Thanks for being so kind.
Folks operating this facility were very nice and informative.
We were pleased with everything.
I happened to deal with the manager just before closing and it was quite evident to me that Patricia really cares about her customers. It was an exceptional customer service experience!
Very well maintained facility, excellent customer service. Overall a great experience. Kudos to Patricia and staff !
We had good service
Very friendly and helpful.Nice clean,well maintained facility.
Thank you for all your great service!!
Management was alway accommodating and friendly. They were available to help answer questions in a professional and knowledgeable way.
They charged me a late fee of 33 dollars they never answer the phone I got an email saying my bill was past due and if I would give a credit card number I wouldn’t be charged a late fee when I called
It was a pleasure storing at this facility.
The facility is clean and staff is amazing!
The staff is always there to help you with anything you need. Very friendly, polite, and helpful. 10 out of 10
Very friendly, helpful staff.
Great service!
Very helpful and convenient for us
Jose and Patricia were very helpful in all things U-Haul. They both go above and beyond their duties and address and solve any issues one may have. Your good people, See you in August, John
You made my year with you comfortable and you were always ready to assist in any of my concerns or needs. Thank you. Joy Luke
Very professional
Everyone was so nice and helpful! It was one of the better customer service experiences that I’ve had!
Best storage experience I have ever had
I've done business with this location on several occasions. Patricia is the best. Thank you!
Very quick and very helpful
Unit was dirty. Staff occasionally no where to be found. But it was efficient and the unit was appropriately sized. Navigation was easy. Very respectful staff.
I had such an amazing experience with this company. Sam was the employee that helped me every step of the way, she went above and beyond to make my moving experience easy and painless. Thank you!
Made the move so much easier with the help from uhaul thank you very much. For the experience
Thank you for you kind service. I even purchased wall art here!
Easy to work with we got in and out with out any problems
This is a great facility. The staff is wonderful. Always very helpful
Service was great. When will we be able to get access to the storage units with a code instead of driving up and honking?
very nice and pleasant people to work with
The staff was exceptional and made it very enjoyable to work with.
Suki, Patty and the whole staff were amazing!!!! Very friendly and helpful! I would recommend this facility to any body!!!
nice people
Very pleased
The staff were unbelievably helpful & friendly. I have an antique that weighs 500 lbs. If it weren't for them helping me find people to load it, my move wouldn't have been possible. Thank you so much!
Dead rat at move in. When we left we were ignored and they tried to Bill me for months. Threatening to sell everything in the empty unit. Even after 5+ phone calls and the face to face we leaving
Great, friendly staff! Having access to General Managers cell phone in case of problem is a plus.
Wonderful facility and amazing staff!!
Great customer service. Very friendly management! Could not be happier. The site is clean and maintained.
Great place, ppl are helpful & nice. Clean
I believe that Patricia and her Husband deserve a 5+ rating for excellent service. I wish all customer service and professionalism everywhere was like what they show.
My interaction with Patricia and staff was excellent. Wonderful U-Haul dealer.
The management is very professional and friendly! I will recommend to everyone I know.
Weel done! Prompt refund and very helfpful
great service
Great experience all around. Manager accommodated us in every way. Clean and safe facility for storage. Uhaul corporate: Computer System is slow. Frustrating for employees and customers.
They provided an awesome experience I was very very happy and I will go back again
I enjoyed my time here . Nicely paved access and good location. Everything worked well.
Very nice and helpful people. What more could you ask for.
These folks have been as helpful as they can be. Unfortunately they didn't have the size I needed when I got into town, but they've done everything they can to help me.
This is the third time that I have used this facility for storage, plus I have purchased packing items from this facility as well. I like every part of the service and the facility.
Everybody was so friendly and helpful and i will definitely want to do business here again!
all services excellent, especially the front desk
Thanks for being so convenient and professional. I will be happy to recommend you at any time or opportunity. Very pleased, again. ..Thank you. P.D.Newnham.
Staff was very friendly and helpful.
We used this facility daily for our storage/ work needs, never had a problem. Only wish price wasn't constantly increasing.
new owners / management are awesome. patricia, the manager, was more than helpful, and was a pleasure to work with. Thanks!
I would definitely recommend this U-Haul facility to all my friends and family!!! Jose and his wife are UBER ANAZING !!! From now on this U-Haul is going to Be the my go to one ! Thanks So much !!!
Patricia sucks. Claimed to be the owner of a facility she does not properly maintain. My belongings were destroyed in the unit and no one was compassionate about helping.
Once the entry gate was fixed, it was more convenient. Thanks Again.
Great location. Always police present out and around based on highway patrol. Felt very secure.
Everyone was very kind and helpful.
Nice facility. Having to honk to get someone to open the gate was lame. Also, I spoke to five different people on the phone before I got to someone who could confirm my reservation.
