Customer Reviews for U-Haul Moving & Storage of Longmont at Hwy 66

1967 reviews

3885 Highland Dr   Longmont, CO 80504
(Hwy 66 & Foster Ridge Dr follow signs for the Park & Ride)

(970) 535-6262

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(970) 535-6262

3885 Highland Dr
Longmont, CO 80504
(Hwy 66 & Foster Ridge Dr follow signs for the Park & Ride)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Clinton K. 
Rating:
5.0

Wonderful people to work with.

robert k.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CLINTON K.  |  Overall Experience 
Rating:
5.0

The girl who helped us on Friday evening was very pleasant and competent in her position. The equipment was ready when we got to the site. It was clean and well maintained.

Thomas R. 
Rating:
5.0

Made my move a little easier.

goldry R.  |  First Impressions 
Rating:
5.0

Wonderful staff

Jarrid F. 
Rating:
5.0

Customer did not leave a comment.

Tyler L. 
Rating:
3.0

Let customers make the decision of renting a dolly before they get the truck. Dolly is positioned in the way and takes up space.

Jeremiah W. 
Rating:
5.0

The location is fantastic and the staff was always available, helpful and extremely courteous. This is my second time to do long term storage with them and it’s been an exceptional experience both times.

Beth D.  |  Overall Experience 
Rating:
5.0

Everything was wonderful, the staff was always so friendly and helpful! Highly recommend this location!

Anne D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Deana R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robert N. 
Rating:
3.0

Very expensive to rent here

Taylor M.  |  Overall Experience 
Rating:
5.0

Great customer service and flexible with rental. Thank you!

John R. 
Rating:
5.0

Customer did not leave a comment.

JANIS M. 
Rating:
5.0

Don't change anything! Great service and very clean equipment.

Johnny R. 
Rating:
5.0

The staff was very pleasant and helpful, especially during the covid.

STEVEN T.  |  Overall Experience 
Rating:
5.0

Patricia You and Suki are the best! Sure appreciate all th help you have provided me! Will stop in to say hi!!!!! Mike

Michael H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

MATTHEW C. 
Rating:
5.0

Customer did not leave a comment.

David L. 
Rating:
5.0

Customer did not leave a comment.

Thomas A. 
Rating:
5.0

Thank you! Will use again.

Jeremy B.  |  First Impressions 
Rating:
5.0

Aiden was AMAZING! He juggled 4 of us customers beautifully and really knows his store and equipment and how to install and uninstall and take care of every need. He was servicing and checking on the whole location before I arrived. I worked for Nordstrom 9 years and represented builders in model homes and have been a Realtor 29 years total—-and in repoing builders I combed my site and homes and lots… Aiden is a top knot head pro! I would've assumed he was an owner—he was a wonderful face of Uhaul and that location and all 4 of us left happy and well served! Thank you!!

Kimberly P. 
Rating:
5.0

Agent was knowledgeable friendly and answered all our questions. Made the rental very easy and fit our budget.

Michael J. 
Rating:
5.0

The entire staff is so helpful. They really saved my butt in a squeeze. I’m grateful to them all. Thank you!!!

MORRIS H.  |  Overall Experience 
Rating:
3.0

They were fine. A pretty average experience and made me wait a little bit to return my truck after a 5 Day Rd. trip which was kind of annoying but also what can you do.

MICHELLE M. 
Rating:
5.0

Transmission on the truck I used might need a fluid change or something - lots of over-rev and gear slipping.

Dale R. 
Rating:
5.0

The manager was and is outstanding.

John F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Cameron U. 
Rating:
5.0

Sukie was extremely helpful!

Taylor M.  |  First Impressions 
Rating:
2.0

The truck was in horrible condition, rattled the entire drive. This location was 31 minutes from the original given location by UHaul. 51 minutes spent on hold just to be disconnected. Arriving by plane and going to 2 different locations, spending an additional $110 in taxi's was beyond upsetting.

Robert G. 
Rating:
5.0

Customer did not leave a comment.

Susan S. 
Rating:
5.0

Customer did not leave a comment.

Gabriela J. 
Rating:
5.0

Patricia and Sukie were beyond friendly and helpful. I am so happy that this is the location where my things are stored for the time being. Thanks you guys!!!

Anne D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

christopher o.  |  Overall Experience 
Rating:
5.0

Very nice staff

Keith M. 
Rating:
4.0

Customer did not leave a comment.

CLINTON K.  |  First Impressions 
Rating:
5.0

Great customer service

Bruce G. 
Rating:
5.0

Patricia and her staff were very friendly, helpful and customer-focused. I appreciated the cleanliness of the units, the fact that they drove around and smiled at us whenever we were at the unit (I know they were checking to be sure that everything was OK and secure in a very friendly way). Move in and move out were great. I felt like they cared about me and my things. I was worried about having stuff in a storage unit, but this was a great experience. Thank you, Patricia and staff!

Amy M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Donald W. 
Rating:
5.0

The man and later woman who were working were exceptional human beings. Courteous and nice. Thank you for making this part of our move easy and smooth.

Adam B. 
Rating:
3.0

Customer did not leave a comment.

Alan B. 
Rating:
5.0

Customer did not leave a comment.

William S. 
Rating:
5.0

It does not get better than the 3885 Highland Dr. location in Longmont! The staff are friendly, willing to go out of their way to help you, and genuine in all aspects. I drive out of my way to go to this location when I'm in need of U-Haul services!

Nicholas B.  |  Overall Experience 
Rating:
5.0

Customer service lady was fantastic.

shawn C. 
Rating:
5.0

Customer did not leave a comment.

Thomas W. 
Rating:
5.0

Staff was very knowledgeable , efficient , and helpful .

Douglas A. 
Rating:
5.0

Customer did not leave a comment.

Bennett H. 
Rating:
5.0

On line check in was easy. The staff was real nice. Easiest rental I've ever done plus the price was reasonable. Thank you U-Haul

BYRON A. 
Rating:
5.0

The customer service was superb by Patricia and Aiden. They make the process easy and hassle free.

Morris H. 
Rating:
5.0

Aiden made everything so quick and easy. He is extremely polite, knowledgeable, and helpful.

MORRIS H.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Jason B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Jason B. 
Rating:
5.0

Great customer service and very easy pick up and drop off!

Amy B. 
Rating:
5.0

Customer did not leave a comment.

Dylan Thomas R. 
Rating:
5.0

Customer did not leave a comment.

alcie d.  |  Overall Experience 
Rating:
4.0

The guy on staff was excellent. I was frustrated and short tempered. He not only didn't take it personal but was very understanding. I also noted him pulling a weed growing nearby as he was doing the walk around and inspecting my return. That level of attention to detail is quite rare. Definitely not a level I would expect at such a business.

Keith A. 
Rating:
3.0

We reserved a 20 foot truck almost 2 weeks in advance and we're guaranteed availability. 2 days prior to our pickup, we were informed that they didn't have the truck we were guaranteed. They were unable to offer a comparable truck and we had to do double the amount of trips we were planning on.

Henry Z. 
Rating:
5.0

The customer service was great. He helped get us set up and ready to go!

Ashley S. 
Rating:
4.0

Customer did not leave a comment.

alex k.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Danny W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John W.  |  Overall Experience 
Rating:
5.0

Excellent costumer service, friendly. It’ve been a good experience. Thank you so much for all

Eduardo F.  |  First Impressions 
Rating:
5.0

Excellent service. I felt welcome there

Eduardo F. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Customer did not leave a comment.

Eric G. 
Rating:
5.0

We moved from Texas to Colorado with our 5x8 trailer. Patricia welcomed us in and made our transition from the trailer to the storage garage so smooth and easy! I highly recommend this U-haul storage to anyone. Will definitely use again for our future needs.

Christina C.  |  First Impressions 
Rating:
5.0

Best customer service of any Uhaul location I've ever used! So kind, compassionate and helpful.

Cindy B. 
Rating:
5.0

Customer did not leave a comment.

Meri R. 
Rating:
5.0

Patricia is the best! Very helpful and friendly! Thank you very much!

Mary C.  |  Overall Experience 
Rating:
5.0

Great customer service

Danny P. 
Rating:
5.0

Customer did not leave a comment.

JAMIE LYNN V. 
Rating:
5.0

The professionalism and kindness of Sukie and Patricial is without question, the best experience we've encountered during this move. And that is saying something because we've only had positive experiences. There were a couple hiccups with booking but this facility is stellar. Would highly recommend to anyone.

Cynthia B.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Bill M. 
Rating:
3.0

Customer did not leave a comment.

Garrett B. 
Rating:
4.0

Customer did not leave a comment.

Tom R.  |  Online Move In 
Rating:
2.0

I ordered a dolly and didn't get one. I also drove less miles and my overall bill was only three dollars less. The dolly itself is seven if I drive 5 miles less than I anticipated and didn't get a dolly that was $7. So I believe my bill should've been much slower. At the very least seven dollars lower since I didn't have a dolly. But I had people waiting on me and I couldn't continue to argue with the gentleman at the counter about the math. He couldn't really explain to me why the price was the price and only three dollars less than the original price that included a dolly and more miles.

KENDRA C. 
Rating:
5.0

The young gentleman who assisted us was quite pleasant!

Lamont O. 
Rating:
4.0

Location was too far (30 miles) from Boulder CO

Greg O.  |  First Impressions 
Rating:
2.0

We were charged for the next month's storage and we were out of the unit.

Susan M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Uriel G. 
Rating:
5.0

Customer did not leave a comment.

Brad K. 
Rating:
3.0

Enjoyed the contactless pick up and drop off options but had lots of troubles using the app

Kimberly T. 
Rating:
5.0

Highly efficient very friendly

EDWIN W. 
Rating:
5.0

Pleasant,friendly staff that goes the extra mile to help customers. I had a great experience with them.

michael O.  |  Overall Experience 
Rating:
5.0

Sukie was extremely helpful, efficient, and kind throughout the whole process!

Holden M. 
Rating:
5.0

Customer did not leave a comment.

Kristin E. 
Rating:
5.0

Customer did not leave a comment.

Stacey C. 
Rating:
5.0

Customer did not leave a comment.

Alan C. 
Rating:
5.0

2nd time I've rented here. Perfect experience from start to finish, very friendly. Patricia is a ROCK STAR as is her staff. Tom & Sue Blahak

THOMAS B. 
Rating:
2.0

The truck is unsafe to drive at speeds over 58mph. I am really upset about having my one way reservation for 5/15 when I have to be out of my house on 5/17. I will never use U-haul again. Ever.

LARRY L. 
Rating:
5.0

My rental truck return was easy and quick. My storage unit was ready and clean. The staff was amazing and very friendly.

robin b.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Robin B. 
Rating:
1.0

I was charged for gas, even though I put gas in. The driver's door wouldn't shut as well.

John B. 
Rating:
3.0

Customer did not leave a comment.

Jeffrey W. 
Rating:
5.0

Customer did not leave a comment.

Richard W. 
Rating:
5.0

Customer did not leave a comment.

Jonathan W. 
Rating:
5.0

Really appreciate the great service!!

Zachary S. 
Rating:
5.0

Super helpful and friendly employees.

Mark H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

WILLIAM A. 
Rating:
5.0

Customer did not leave a comment.

Randy C. 
Rating:
5.0

Everything went so smoothly! The truck was available, clean, and well-maintained. We were so thankful! Moving is stressful and this was a fantastic experience! And it was so much less expensive that other truck rental places! I would 100% recommend this location and its services!

Whitney W. 
Rating:
5.0

Customer did not leave a comment.

David P.  |  Overall Experience 
Rating:
5.0

Everything was great! I went to this location cuz it was open later and fit into my plans better.

frances W. 
Rating:
5.0

I love Patricia. The answering system is horrible.

CELIA G.  |  Overall Experience 
Rating:
5.0

Great customer service. Recommend this location for good customer service and easy access!

Sam M. 
Rating:
5.0

The staff were friendly and were practicing COVID-19 safety precautions. I went to other storage locations where no one was wearing masks. I highly recommended this place.

christopher o.  |  First Impressions 
Rating:
5.0

the person I turned my equipment into was very friendly and I was in and out quickly.

Russell B. 
Rating:
3.0

Customer did not leave a comment.

Gabriel C. 
Rating:
5.0

All the staff were incredibly helpful throughout the whole process, especially Patricia, who was wonderful and highly knowledgeable. Moreover, we were SO THANKFUL for the no-hassle first month free due to our use of the storage to escape from imminent fire threats. It was a very stressful 24 hours of emergency packing, and knowing we had a place to secure our belongings meant a lot to us!! Thanks to our great experience, we will continue to recommend this storage facility to friends.

Jason P.  |  Overall Experience 
Rating:
5.0

The staff is excellent. The best facility I gave ever been in.

Keith A.  |  Overall Experience 
Rating:
5.0

Wet clean and organized.

Bernard M. 
Rating:
5.0

Patricia is a very nice and helpful manager. I would always choose this location for my storage needs.

Carolyn A.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Monica B. 
Rating:
5.0

Customer did not leave a comment.

Jesse E. 
Rating:
5.0

Customer did not leave a comment.

Todd G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Tanya C.  |  First Impressions 
Rating:
5.0

There's no U-haul in the state of Colorado better than the one in Hwy 66. Fantastic employees and phenomenal service. Would recommend everyday!

sydney b.  |  Overall Experience 
Rating:
4.0

You over charged me& I'm pissed about it but I don't have the time dicker over that. It's not a whole lot of $ but it's the principle! I won't recommend I haul to any of my friends! Should've went with Penske. Set rate without all the little BS fees.

CHARLES G. 
Rating:
5.0

Customer did not leave a comment.

DOMINIC P. 
Rating:
5.0

Great!

james c.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Steven P.  |  First Impressions 
Rating:
5.0

Great folks! Very helpful and accommodating. Have rented here before and prices are lower that most other places.

Bryan J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
5.0

Patricia was very friendly and helpful. I always felt comfortable asking questions and visiting the storage unit.

David S.  |  Overall Experience 
Rating:
5.0

Patricia is the sweetest person and so very helpful. I would recommend her and her facility to anyone 💯 percent 😊😎👍

Carolyn A.  |  First Impressions 
Rating:
5.0

thank you!

Robert H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CORBETT M. 
Rating:
5.0

Best uhaul location I have ever been to.

James S. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY S.  |  First Impressions 
Rating:
3.0

Tried to use the phone app to check in to pick up the rental truck. It did seem to work very well because of a week signal. My CC was also declined for some reason. I finally went in side to finish the process. Used the same CC that was declined on the app and it worked inside the office without any problems.

Thomas J. 
Rating:
5.0

Wonderful service! I've used them before and will definitely be back.

Jennifer M. 
Rating:
5.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Patricia is awesome. She helped me out so much when my mom passed away and I had to take over the storage units.

Jeremiah C.  |  Overall Experience 
Rating:
5.0

The staff is awesome. I will not rent from any other location.

Keith A. 
Rating:
5.0

We had a great experience ... Much better than at other locations. Friendly and knowledgeable manager, and the trailer was ready for us to hook up and go!

Casey G. 
Rating:
5.0

You did an excellent job! Thank you

Dorothy S. 
Rating:
5.0

Excellent service and great price!

Dalea R. 
Rating:
5.0

Staff is very helpful

Brian E. 
Rating:
4.0

Excellent customer service

Lynn T.  |  First Impressions 
Rating:
5.0

Fast, easy pickup and drop off. Friendly and was able to answer all questions.

Ragnar S. 
Rating:
5.0

None

Jerry M. 
Rating:
5.0

Patricia and staff were professional, helpful, and friendly. Great experience to welcome us to Colorado!

Ab S.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

James H. 
Rating:
2.0

The truck was so dirty I could not see out of the windows. Please clean it next time. Also the appliance dolly I rented was not in the truck where it was supposed to be so I had to go inside which negated the point of the contactless pickup.

Christopher J. 
Rating:
5.0

Customer did not leave a comment.

Gerald G.  |  Overall Experience 
Rating:
5.0

App is a pain in the you know what. People were great.

Glen G. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

Customer did not leave a comment.

James H. 
Rating:
5.0

I have used this UHaul sue on several occasions. Each of the people I have worked with have been polite, professional and wonderfully helpful! I will always use them for my rental equipment rentals!

Jennifer F. 
Rating:
5.0

Excellent customer service at this location for drop off. Also excellent help getting our storage unit selected and set up.

KATHLEEN M. 
Rating:
5.0

Staff was incredibly helpful and knowledgable. Facility very clean, well maintained, and secure. Moving is not necessarily easy, but staff made this part of it actually nice.

KATHLEEN M.  |  First Impressions 
Rating:
5.0

Smelled like weed

James N. 
Rating:
5.0

Great ride and service. Thanks

John C. 
Rating:
4.0

Customer did not leave a comment.

Larry C. 
Rating:
5.0

Nothing

loren V. 
Rating:
5.0

Customer did not leave a comment.

Michael F.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

dawn t.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Cosmo u.  |  Overall Experience 
Rating:
4.0

Had a great experience storing at the U-Haul facility located at 3885 Highland Dr near Longmont, CO. The facility itself was well maintained and the staff were very friendly and professional. I was offered free storage for a month by U-Haul and I'm glad this facility was the one selected. The only reason for providing a 4-star rating is simply the location of this facility. As much as I appreciate being offered a free month of storage, it would have been easier and more convenient if offered storage closer to Boulder/Broomfield. This is by no fault of the owners of the 3885 Highland Dr facility however, and I must re-emphasize that my experience with them was wonderful.

Mark D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kelly M.  |  First Impressions 
Rating:
5.0

Sukie was so extremely helpful I will always recommend you!

brandy i.  |  Overall Experience 
Rating:
5.0

I don't normally fill out reviews but I just wanted to say my experience with Patricia and her team over the last 2 year and 3 units was excellent.

allen w.  |  Overall Experience 
Rating:
5.0

I have used this facility in the past and they are always, friendly, professional, and always helpful.

Suzanna S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Mark D.  |  First Impressions 
Rating:
5.0

We found Suki to be warm, welcoming and very thorough! Unlike the folks in Houston nwhere we had a terrible experience With a team who misrepresented the shape of the truck, the gas level, and did not explain the process.

MICHAEL N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Gerald G.  |  First Impressions 
Rating:
3.0

Your man there should have been fired for such ugly treatment of a customer, on initial arrival. That concerned special arrangements with the main UHaul offices, that had not been directly relayed, and ultimately took about two months for that to reach your office. Customer was treated like a dog, all the way around, by UHaul. UHaul can’t talk directly with a storage facility? Ridiculous. Manager there did a good job however.

Kelsey s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JUSTIN A.  |  First Impressions 
Rating:
5.0

Bruh...these folks were always helpful and available.

Chad B.  |  Overall Experience 
Rating:
5.0

Great staff. Highly recommend this location due to personnel.

Chris C.  |  Overall Experience 
Rating:
3.0

I am upset about this not being an all inclusive location. Your sales rep was fine, but not accommodating whatsoever!! I should have been compensated for nobody communicating the drop off and storage location being on opposite ends of town. All she said..basically..politer than this..'too bad..it's in your contract..you will have to take your car off and hook it back up yourself'. Since nobody even mentioned this! Why would I not know that my storage facility is not the same as my drop off location!

Sara A.  |  First Impressions 
Rating:
5.0

Very nice very kine people I am very happy

juan b.  |  Overall Experience 
Rating:
5.0

The folks managing this location are friendly, knowledgeable, and most helpful. They made everything very easy. Fantastic!

KAREN S.  |  First Impressions 
Rating:
5.0

Thx,so very much for your time and effort in our relocation process

Patrick J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chad B.  |  First Impressions 
Rating:
5.0

Great service and extremely nice people. Highly recommend this to anyone.

Chris C.  |  First Impressions 
Rating:
5.0

Suki was very nice and helpful in getting a storage unit.

Daniel B.  |  First Impressions 
Rating:
5.0

Patricia was GREAT -- helpful, professional, and safe with the local health restrictions. A positive experience all around!

Ab S.  |  First Impressions 
Rating:
5.0

The staff is very friendly and helpful

Tony T.  |  First Impressions 
Rating:
5.0

Great rental experience for the truck sign out and sign in. Very cognizant of the current virus situation and taking the necessary precautions. Easy to rent a storage unit. Very friendly and efficient.

thomas j.  |  First Impressions 
Rating:
5.0

Professional with a human touch

Christine C.  |  First Impressions 
Rating:
5.0

Very helpful staff

MIKE R.  |  First Impressions 
Rating:
5.0

Very friendly and helpful.Nice clean,well maintained facility.

jon m.  |  First Impressions 
Rating:
5.0

Thank you for you kind service. I even purchased wall art here!

Robin W.  |  First Impressions 
No reviews have been submitted for this location.

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