Customer Reviews for U-Haul Moving & Storage of Longview

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Longview

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Stephen W. on

Rating:

I was disappointed that this location would not take AAA or AARP discounts.

rebecca M. on

Rating:

Friendly fast service and reasonable priced.

Kristopher N. on

Rating:

Had some issues with the reservation and I requested a 10' truck a week ahead of pick up, was told there would be one and ended up with a 15' truck. Was only charged for a 10' but, if I wanted a 15', I would have asked for it...

terry c. on

Rating:

Nice an friendly

Raymond L. on

Rating:

CJ or TJ, the guy who hooked up the trailer to my truck was uncaring and unfriendly. He didn't care how he hooked it up, scratched the back of my truck with the tow chains, was very uncaring when I pointed it out to him. The Manager was very rude. Did not care about the customer concerns or comments. Was only focused on getting everyone out the door. You may contact me for more details. I usually do NOT write a comment, but this was one of the worst experiences. I will be going to Penske from now on.

melissa M. on

Rating:

Customer did not leave a comment.

Mark W. on

Rating:

Customer did not leave a comment.

Nancy M. on

Rating:

Customer did not leave a comment.

Claudia D. on

Rating:

Capable, friendly and willing!!! All with a smile!

Tammy S. on

Rating:

Customer did not leave a comment.

Darrin R. on

Rating:

There was only 1 person working in the office when I returned the truck and trailer and it was very busy, she was quick and very polite and professional!

Gary W. on

Rating:

Speedy service and friendly staff.

Terry W. on

Rating:

It was quick and efficient.

Barbara M. on

Rating:

Used them several times.....wonderful! ??

Orland C. on

Rating:

Keep on what you doing being helpful with your customers I was very satisfy the way I was treated todayI keep going back been happy with your service.

Thomas R. on

Rating:

Great service!!

Chase M. on

Rating:

The truck was dirty, they told us the day before the Longview location didnt have a 20 foot so we had to go to castle rock. So we went to castlerock and no 20 foot truck. Got a call and said that Longview has a 26 foot we can have. Went to Longview, the associate never came back and line was backed up 5 people. Had to go out and find someone to check in. Mentioned the $50 money back guarantee and nobody knew anything nor would help me.

John M. on

Rating:

Everything went smoothly, much to our surprise!

Dianna M. on

Rating:

I think my biggest complaint is that since my location was considered rural the UBoxes couldn't be delivered. People move to rural places all the time... ok so if I have to get my UBoxes myself, there shouldn't be a charge for using the trailer. Maybe a charge if you keep the trailer more than a few days, but it should be included. Not my fault UHaul doesn't deliver everywhere

Ed Z. on

Rating:

See comments above

Mark P. on

Rating:

no improvements needed

Leslie T. on

Rating:

Customer did not leave a comment.

Sarah O. on

Rating:

Customer did not leave a comment.

Derek P. on

Rating:

Although there was a constant flow of customers each employee assisted everyone to the best of their ability within a timely manner and had a great personality. Thank you for making my Rental experience a zero stress environment.

Carol L. on

Rating:

Customer did not leave a comment.

Sandra H. on

Rating:

This has been my drop off location for several trips. They are always efficient and pleasant. I would recommend them to anyone.

Branden H. on

Rating:

Renting online made pick up very easy. Drop off is quick as well. Reasonably priced for what we rented.

lawrence S. on

Rating:

Thank you Amber for going above and beyond the call of duty for me. Had troubles with my credit card and you were awesome with your service. Thanks, and God bless you. Larry

Ramona H. on

Rating:

Vehicle even smelled new! Very pleasant vehicle to drive! As usual this uhaul business is experienced, professional, and very friendly! I always go to this specific place of business! Thank You!

Davis H. on

Rating:

Longer ratchet straps on the car trailers.

bill P. on

Rating:

Customer did not leave a comment.

barbara p. on

Rating:

Hallways were automatic lighting but the lights would go out while I was working inside my space and I would be in the dark until I went out in the hallway and triggered the auto switch. Not safe.

christine b. on

Rating:

I have rented a space from them twice in the last 2 years and have never had any problems with them.

Michael S. on

Rating:

All staff is very helpful and friendly .We will use Uhaul in any future moves or storage needs .

Tim W. on

Rating:

While the staff and actual storage room continued to be very good, the access gate has been disabled for several weeks. This reduced security and caused inconvenience. No indication of repairs planned

BRYAN B. on

Rating:

I paid rent for 10 years, all the rate hikes, paid the ridiculous late fees when i was late. In all over $6000.00 and they wouldn't refund my July 2019 rent when we moved out on the 1st.. FU uhaul!!!

samuel p. on

Rating:

Thank you for your wonderful service. We were very pleased with our units.

tasha u. on

Rating:

I think if someone emails you that you should email back I told you when I could pay and you still charged me the 20 fee so instead of paying 29.95 I had to pay 49.95 so I packed my stuff up and left

cynthia g. on

Rating:

I've had this storage unit for many years, and have had a very good experience every time I've go e to the site. Thank you for taking care of our storage needs.

JANICE C. on

Rating:

U~haul is great!

Gretchen P. on

Rating:

the staff has been exceptionally helpful no matter what I have been asking. I have recommended them to several others

Patricia C. on

Rating:

Everyone was very helpful. We had an at ease travel. Made everything great!

charlotte p. on

Rating:

Customer service representatives top notch/ in helping me understand everything they r quality 10 employees/ prices excellent and affordable thank you

James H. on

Rating:

very professional!!!!!

Javier R. on

Rating:

Take cared of my every needs

adam s. on

Rating:

They will raise your rates every 6 months until you are forced to close the account. I asked 3 times in 2017 to have due date changed. Eventually told process was so complicated that manager refused.

Steve M. on

Rating:

Everything was good, friendly, helpful staff no problems.

RHONDA G. on

Rating:

They are always very helpful.

RHONDA I. on

Rating:

The staff and services at this location are amazing. They go above and beyond! Thank you for the many years of professional & caring services, it has truly been appreciated

jeremiah w. on

Rating:

Where very helpful

Christine W. on

Rating:

My box arrived from Denver split out at the back bottom corner and no one why? Asked if maybe it had been dropped? “No it wasn’t dropped”. Then why is it splitting? “We don’t know”. Ugh!!

Steve M. on

Rating:

Everything great no problems.

Alexa shyann M. on

Rating:

Our unit got broken into, and amber was amazing. The staff was trained, sympathetic, and understanding. They went above and beyond to help us out.

kimberly b. on

Rating:

Very helpful and great customer service

lynda c. on

Rating:

I would give the facility an excellent rating except for the homeless hanging around. It was explained to me they could be there during open hours, but it's still a very uncomfortable feeling.

ROBERT T. on

Rating:

Everything was great! 15 years of service and no issues!

Todd L. on

Rating:

Amber is the best ever!

daniel b. on

Rating:

largest in area, convenient location and easy entrance access.

Ginny K. on

Rating:

The ladies that came up from Vancouver were amazing! Kind and flexible! Can park on a dime and always cheerful!

Robert P. on

Rating:

At the Longview UHaul, I encountered specific problems with the morning cleaner, which have been documented. However, the mgmt., especially Amber, were very responsive and treated me very well.

Ginny K. on

Rating:

I used the UBoxes, meeting my needs well. The ladies who delivered, picked up and moved them were exceptional. They were kind, flexible, great at parking the boxes in the smallest space! Great!!

KRISTINE M. on

Rating:

Great customer service. I've used this facility once or twice before and have always found the facility clean and well maintained. Staff is courteous, friendly and professional.

scott s. on

Rating:

Overpriced. Employees saw me as a burden.

rob b. on

Rating:

Thanks for a great experience!

PEGGY G. on

Rating:

Everyone very nice and friendly and helpful when I needed any help thanks to each one of you

Ed S. on

Rating:

Your truck/fork lift delivery team is the absolute best.

steve p. on

Rating:

Great experience on both ends. Agents very nice many thanks to Joseph Lynnwood and CJ in Longview. Ive always used UHaul and will be a loyal customer for life. Sincerely, Steve P.

Fred W. on

Rating:

Great deal of confusion in your organization had someone show up to pick up before I was ready even though I had spoken to several representatives clearly sating that I would notify when I was done.

PHILIP D. on

Rating:

Staff was very helpful. Convient location. Affordable units

Eric C. on

Rating:

The pods were awesome!

raymond l. on

Rating:

Ii was very pleased with both the staff and the facility

tracy h. on

Rating:

A bit spendy for the 5x5x8 but everything else was perfect. Thank you. ☺️👍

Edna H. on

Rating:

Staff at Uhaul of Longview (Oregon Way) is always friendly and helpful!

jasmine t. on

Rating:

Very friendly will miss having a storage

sarah h. on

Rating:

I never visited the Longview storage facility; I had the u-box delivered straight to my home. Serve was great!

renee j. on

Rating:

Great

Caleena P. on

Rating:

Very accommodating on short notice. Road Side assistance (Carl's Towing) was speedy and friendly.

mary g. on

Rating:

I was out of the storage on the July 8th and I was there and checked out and they really didn't and I was payed ahead and the person that waited on me didn't check me out you owe me money

lauren j. on

Rating:

This is an exceptional UHaul facility!!

John W. on

Rating:

Horrible guest service and treatment over the telephone. Customer service representatives on the corporate level helped out a bunch though. Though I did get charged for a furniture dolly. Never got.

Shannon M. on

Rating:

It was very stressful and unorganized. I don't have enough room in this box to give you a detailed description of everything that went wrong, which makes me feel like you don't care about my feedback.

LAURIE D. on

Rating:

Great device

kathy b. on

Rating:

A little disconcerting to have rates increased two times in 6 months. I understand the issue, however should have considered when increasing the rate the first time.

lewis r. on

Rating:

Will be returning to rent trailer to complete our move from California. You giys have been wonderful.

kenneth h. on

Rating:

Staff was great. Service was above the norm. Will use again.

patsey kay h. on

Rating:

The staff I dealt with was courteous and friendly. I would recommend it to any one seeking storage.

Karen S. on

Rating:

The reservation line sent me to the wrong location for the truck and the storage unit. The hours for storage between locations differed significantly. Closing at 7 or 8 pm is too early for storage.