Customer Reviews for U-Haul Moving & Storage of Loves Park

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Loves Park

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Kelsey B. on

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Make sure that when you lock in the reservation that the truck is in a location that is applicable to the customer. Additionally it would be great if customer service would do what they said they would do. And make sure your customer service representatives are competent and able to help your customers.

Terry C. on

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Raymond P. on

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don't give them the run around! I got the email stating the truck I rented was at the location I rented it from. Than a day later I got another email stating I had to go to another U-haul location that was going to add 100 dollars to the bill. I called again don't remember the person I talk to but he was very rude and not very helpful plus he hung up on me!! I just don't see how your company runs, If you order from a location a week ahead of time that truck should be there and not have to go else where!! Not happy with be screwed for 2 weeks trying to rent a truck and move my stuff in!!! Plus I didn't get my truck from here!!

Hunter W. on

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Cheri D. on

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You need to have more people working a shift. It took me close to 20 minutes just to return my truck because there was only 1 person working and several people that needed help.

Philip W. on

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Guy that waited on me was super.

John J. on

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johnnie M. on

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Jennifer E. on

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I felt the experience of getting the Uhaul rental was a good one. The staff were very helpful with renting the equipment and clearly explained the policies and drop off instructions as it was returned after hours. I felt the service was very good and no improvements to suggest at this time.

Dale W. on

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Paul T. on

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Its kinda crappy that you use a vehicle for a whole 25 miles and have to put over 21.00 in the tank because someone didnt fill it up properly before han. The clerk told me that i would see a credit for what i actually put in the tank when someone else didnt do it right and i got charged for the full bill. When like i said the clerk said the amount of fuel i put in would be deducted from the amount of my bill.

Joseph W. on

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The clicking of the left side

Christopher Q. on

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Unfortunately the truck we rented the roof leaked and all of the boxes and the new mattresses we moved got soaked. Still assessing the damage to my personal belongings

Todd S. on

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Last minute change of pickup location....as expected with U-Haul. Be honest about the damn location so people can plan....last minute changes screw things up.

steven p. on

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I was disappointed when I returned the truck, they charged me a 15.00 dollar cleaning fee, I have no idea why, when I first got the truck and opened its back door I could tell that the previous renter got mud or dirt in the back and looked as though they swept it out but you could see the film left behind, I guess u haul figured they'd charge the trucks cleaning to me instead of the previous renter? And that's not cool, besides that I guess it was ok.

ruben g. on

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mark w. on

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20ft truck pulled our car trailer loaded with no problems, 60 mph up hill.... Nice!!!

Denise P. on

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James W. on

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Kudos on keeping up with online technology. Website works well and is easy to use.

STEPHEN M. on

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Everything was fine

loranne s. on

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Jeremy N. on

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Both Gentlemen who helped me were very friendly and helpful!

Marty B. on

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Was charged $10.35 for gas that what they say was less than what I had when I picked it up, but I feel it was exactly at the same level as when I picked it up, too much for each locations inexact interpretation. Make all trucks start with a full tank and then need to be returned with a full tank, making it more exact. Feel this was just an extra money maker for the dealership, as I know they didn't add that extra $10.35 back in my rental truck.

Kristan M. on

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I wasn’t told the formula for refilling the gas tank. When I dropped it off, I overheard the staff member telling someone checking out what the rule of thumb was. It wouldn’t have been nice to know.

Joseph W. on

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Nothing great dealing with Forest hills

corey b. on

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Not have ur employee stink like he been drinking all night

Raymond P. on

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emanuel g. on

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Nothing. Keep up the good work.

mary m. on

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KEVIN S. on

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Low deck motorcycle trl. Worked out great.

DANIEL J. on

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Horrible service. Waiting around for 20-45 minutes each and every time I have to visit. Worst off, they charged me an extra $60+ for fueling fees even though I filled the damned truck OVER what it was when I rented it. The storage at this facility is a joke too! They ALWAYS have the drive up door blocked with trailers and other crap that they have PLENTY OF LOT SPACE for. Funniest of all, these fools are expanding, opening more businesses, and they can't even manage the rinky dink buildings they already have! DO NOT GO TO THE FOREST HILL LOCATION! YOU HAVE BEEN WARNED!

Mary Anne G. on

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Need more experienced computer trained staff at the register especially during peak hours. Quite a line formed.

Robert K. on

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When you know you are going to be busy, scheduled pick-ups and drop offs, schedule a parking lot attendant. Last Friday afternoon two agents on duty. For either a drop off or pick up the agent has to leave the counter to work with the customer/check the equipment help with hook up. Much of the time no one was behind the counter. I saw at least one walk in customer walk out when I was returning my equipment.

Robert C. on

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Their was something in the cab of the truck rattling really loudly. Wuld have been really annoying on a long trip.

Scott R. on

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Gregory J. on

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sarah m. on

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James B. on

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service agents were efficient, nonprofessional and helpful

Lou L. on

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Karen R. on

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stephanie g. on

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Cupholders needed some cleaning but everything else was otherwise clean and well-prepared--overall great considering especially that it was a day-of reservation (had a plan change on me last-minute), and I really appreciated even more that they could accommodate me on a holiday, too.

Edi W. on

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Very easy drop off! Very good help!

patrick e. on

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The truck had 95,000 miles and was in pretty rough shape but did what I needed. The attendant was helpful and I thought the price was fair.

Todd D. on

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Very satisfied with our experience

Chris M. on

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jim M. on

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Not much.

JUDITH P. on

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Tim m. on

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Ralph H. on

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Michael C. on

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The man who helped us was awesome

Alicia K. on

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I would reccomend answering the phone when someone calls, fixing the brakes and reverse lights, changing the wood panels in the truck, and making sure the dolly is strapped down securely before giving it to the customer.

Sara D. on

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CARL S. on

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Douglas P. on

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All employees very friendly and helpful

paul j. on

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Roger A. on

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Never have had any contact with this dealer. This is apparently where Uhaul has the trailer towed to.

colleen B. on

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Friendly guys!

Ashley D. on

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Brent D. on

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Clark B. on

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the rental agent told me that I would get my $100 cash deposit back at return location in cash. When i returned equipment, they told me they would mail me a check in a week or so

sherry g. on

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Sidney E. on

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Took 2 weeks for my hitch to get delivered. So, my original appointment git canceled and it is inconvenient if you have a 3 yr old daughter and already planned everything to make this appointment possible. However, Justin did a great job installing my hitch.

Lou L. on

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Jerry A. on

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ZACHARY W. on

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Included a utility dolly in my reservation and wasn't notified till pickup that it was not avaible. A phone call or a message would of been helpful so I could arrange to get one from somewhere else. Luckily the local rental store still had one left.

Keith L. on

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I've always had friendly service when I've gone to this location.

Wilbur S. on

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Very easy to rent and return.

Craig D. on

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Jim H. on

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jim b. on

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Great service Great location easy in/out

David M. on

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kevin t. on

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Melissa R. on

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Staff was very friendly

sheila A. on

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John F. on

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brad p. on

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BRIAN K. on

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Frank G. on

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Tommy H. on

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Person that helped me had no personality and only said about 4 words. When he pulled the truck up he did so at 50mph and then slammed on the brakes.

TIFFANY D. on

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Angelica G. on

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Greg G. on

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Made an appointment and was told it would take an hour. They told me the book calls for a half hour installation time, so I figured and hour would be plenty of time. I came back an hour and a half later and still waited another 45 minutes. I was on an hour lunch from my jod and was gong two and a half hours, that's ridiculous customer service.

John M. on

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The young men working were not friendly. I would not say they were rude, more like they had no personality at all. I attempted to make light conversation with them while they were processing my rental and no response whatsoever! Not even a smile. And when they did speak they were very mono-toned with no smiles at all. They were not rude but they certainly were not welcoming either!

erica r. on

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Ryan Z. on

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Daniel G. on

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Truck rented had 139,000 miles on it and ramp was broken making it very difficult to use.

Scott D. on

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Gerald A. on

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Excellent service as always from this location.

jeff b. on

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You guys are tops!

Natasha S. on

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Daniel H. on

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It was a very good experience

Jim Z. on

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I have serious issue with the equipment and expect the manger of the site to call me to discuss the outrageous charges and the terrible condition of the equipment. I was able to complete my move and I appreciate that and expect to pay for the move, however when I requested a review of the truck conditions and the bill I was charged full price plus a cleaning fee. All of this after I requested when I picked up I requested a newer, low mileage truck in better condition. All I want to do is discuss the matter.

Benoit B. on

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The guy on the counter takes advantage that he had a wife in front of him. Hi charged the price twice for the insurance ($16 in state of $8) and when my wife called me said no problem I will charge you the usual $8, but on final bill he forced for $16 ! above that the trailer was disgusting, had broken glass, dirt, sand, Lego, SD disk and other small stuff inside. I HAD TO CLEAN IT BEFORE AND AFTER USE TO NOT BE CHARGED THE $15. A real scandal. This is a bandit method !!!!!! Also the trailer was in general poor condition.

Darryl J. on

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Joseph S. on

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The staff were very polite, professional and helpful, was very pleased with my experience.

BRITTANY G. on

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MIke S. on

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Nicholas W. on

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Justin greeted us and was very friendly. It was nice to receive such great customer service and we will not be renting anything anywhere else.

jimmy p. on

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Steven E. on

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Tom L. on

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ruben g. on

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Richard S. on

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Everyone is super helpful and friendly at this location. There was an empty soda can under the seat in the truck when we got in it but otherwise the truck was extremely clean.

Matt E. on

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George S. on

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richard s. on

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I was told the vechile had a full tank of gas. It did not. I drove 22 miles and put in 4 gallons of gas. When I returned the vechile I showed the clerk a photo of the the starting miles and gas gauge. He said they round up to full if it's between and 7/8 and full. Full means full in my world. The clerk didn't give a damn, just repeated this policy. I told him all I needed was an apology. He said he could not because I talked down to him?? Wow.

Stuart C. on

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Jarl P. on

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Your 800 service really needs help, marginal at best.

diana g. on

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Convenient, good service.

Paul K. on

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I had set my appointment for 9:30 this morning and booked the u haul for 8 HOURS. I needed to make several trips today to get everything moved. But for some reason I was only booked for 4 hours causing me to have to return the u haul before finishing. Now I will have to pay AGAIN to move next weekend. Also causing me to have to keep my apartment for longer then needed. The person I spoke with was rude and didn’t care that they made a mistake and wouldn’t rent it out any longer. I will not use your location again.

Robert L. on

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charles z. on

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Justin was great!

Peggie L. on

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Was not cleaned but was maintained. Will rent again from uhaul.

marnie d. on

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When I reserved the van I told the clerk I would need to rent a utility dolly too. When I came to get the van they did not have any dollies left. Created much trouble for us. Extremely frustrated with the customer service at this location. I had many issues just with trying to get boxes before the move day. They gave me the wrong size hanging bars for 4 wardrobe boxes I purchased and another time neglected to tell me the dish saver pack boxes were separate.

vincent s. on

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I was told that I would be able to keep the truck till 11am the next day and when I got to the store they told me I have to have it back at 7:30 also the same person I spoke with told me it was a 1.00/ per mile I get there it’s 1.19 they blamed it on the call center. Communication was lost somewhere between the two. Bad customer service

Eric H. on

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CARRIE T. on

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Pam J. on

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I can't think of anything because it was a great first experience for me. Everything went like it was supposed to and there were no issues or problems.

Nathan C. on

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Grover S. on

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LaKeia K. on

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There was a very long line with only 2 staff. It sounded like most of the customers had reservations. It could be beneficial to have more staff during the wkend or when needed.

Mark D. on

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sierra v. on

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The only reason I gave a 3 start rating instead of a 5 star rating, is the fact that I was unaware of some terms and the guy FAILED to explain things to me thoroughly when I picked up the Uhaul. Thank God the guy at the drop off Uhaul location was kind AND UNDERSTOOD that I wasn't told all these things. For instance, I bought the 53 gallon garbage bags, king/queen and full size mattress protectors, and a dozen furniture pads. The guy NEVER told me the the furniture pads were rentals and that they must be returned. I though they were mine like the rest of everything else I purchased. When I went to drop off the Uhaul I only had 10 pads on the truck. I originally planned to take them out and discard them at the Uhaul place in their garbage. Thank God he told me they were rentals and I had to return all 12. I had already thrown away 2 at my new home, but he didnt charge me. He said he would call the pick up location and speak to management about me not being told and then that location would have to pay for the missing 2. Jeesh people. Don't go to work if you hate your job!! It can effect others like it did me. I almost has to pay for something I was not told. If you have a job, do it right or quit!!! However, I appreciate the kindness I received at the drop off location. That made up for the laziness and lack of communication from the guy who worked at the pickup location.

Tim K. on

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Reservation was made one week prior. Vehicle was not at location reserved. Long wait time. Understaffed

mona o. on

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CHRIS F. on

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The cargo door needs a little work. It was somewhat difficult to get up and down

Lorraine J. on

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Eric B. on

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Nobody at desk, waited about 25 minutes. Finally showed up with serious attitude, tried to charge me $25 cleaning fee for not folding furniture pads when I was never told to fold said pads. Got it knocked down to $10. Still unhappy. Won’t go back, ever.

angelica c. on

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Was not not informed about needing a drivers license to pick up a tow dolly prior to arrival. Got the tow dolly on finally after a 3 hours hassling with hooking the dolly up.. Do not expect to be in and out. This location is very busy.

john l. on

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Larry R. on

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Hunter, Greg, & Cody were all three very accomodating... Actually they were outstanding!!! Regatds, Larry Roos 815.222.9125

Jonathan R. on

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The wipers on the truck were improperly installed resulting in the wipers coming off on the highway. The right was damaged necessitating replacement and the driver had to be reinstalled correctly. Also, I made it clear that I needed to pick up a car-hauler several days later. Not only did they not have a car hauler available, the car hauler they sent me to get was missing a grease cap on one of the axles. When I asked for assistance fixing the issue, they said it was not their responsibility. If they had done their jobs in the first place, I wouldn't have had to go to another location to get the car hauler. I would NEVER recommend this location to even my worst enemy.

Lynda P. on

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Danielle L. on

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Willaim K. on

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The rental experience was about was neat and clean as it could be. Very pleased with the rental

michael b. on

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joseph m. on

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All is good as far I'm concerned

katy w. on

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Amy C. on

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aimee c. on

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Bryan B. on

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Darryl R. on

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Ensure the equipment that you are renting out is in good working order. The trailer rented to us had no business being on the road any longer. We were forced to drop the equipment at a one way location as it was not safe to tow; we were then charged for the one way rental price even though we were expected to wait in this location- with no estimate of how long it would be before roadside services could be offered. UHaul has been very unprofessional.

Peggy S. on

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I did not have any problems with this facility. The Customer Service people at the desk were all freindly and hellpful

Tony R. on

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Awesome

Janna S. on

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Of all my experiences with Uhaul over my U-Box process, the Uhaul of Loves Park was the only place that was helpful and went above and beyond.

DANIEL F. on

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Each one of the Staff that assisted me were kind, professional, and shared great moving ideas. As a business owner myself, I would be pleased to have any one of them work for me.