Customer Reviews for U-Haul Moving & Storage of Loves Park

3,548 reviews

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

The truck had a lot of vibration in the front end and the seats were pretty worn out and uncomfortable.

WILLIAM S. 
Rating:
5.0

Customer did not leave a comment.

Robert R. 
Rating:
5.0

Customer did not leave a comment.

patricia K. 
Rating:
5.0

Customer did not leave a comment.

Matthew T. 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER M. 
Rating:
5.0

Great job by everyone, from start to finish. Including the gentleman I talked with last week when I had to modify my plan.

Richard S. 
Rating:
5.0

Customer did not leave a comment.

greg C. 
Rating:
1.0

Customer did not leave a comment.

Gerald G. 
Rating:
4.0

Customer did not leave a comment.

Bradley H. 
Rating:
5.0

Great employee's

JEFF L. 
Rating:
5.0

Everything was great. The trailer was ready. You hooked and unhooked it very quickly, very knowledgeable and very professional.

Doug H. 
Rating:
5.0

Customer did not leave a comment.

Kristan G. 
Rating:
5.0

Customer did not leave a comment.

Robert B. 
Rating:
5.0

The personnel at this location were friendly, knowledgeable and very helpful. A very good experience.

Duane S. 
Rating:
5.0

Customer did not leave a comment.

Phillip H. 
Rating:
5.0

Thanks guys for taking care of me, even though I'm just renting a trailer.

guy C. 
Rating:
5.0

Customer did not leave a comment.

Spencer M. 
Rating:
3.0

I sat on hold for 2 hours trying to find out if I could use the truck I rented for an extra hour and if I would get charged for it. The first person I talked to said he wasn't sure, but he knew there was a grace period. He transferred me to someone who would know the exact time of the grace period, but no one picked up. In addition to this, when I got into the truck the steering wheel was suspiciously sticky. I don't think it's too crazy to ask for a truck to be wiped down between customers.

Kiernan J. 
Rating:
5.0

Very friendly staff. handled themselves very professional with the questions that they ask. Was treated with respect and was in and out of there as quick as possible.

Lee W. 
Rating:
5.0

Customer did not leave a comment.

TONI T. 
Rating:
5.0

Customer did not leave a comment.

JEFF P. 
Rating:
5.0

I preordered a dozen blankets but never used them. I was disappointed that I wasn't able to get a refund for the blankets.

Gary E. 
Rating:
5.0

Customer did not leave a comment.

greg C. 
Rating:
5.0

Customer did not leave a comment.

Steve H. 
Rating:
4.0

Trailer was filled with dust/dirt. We swept and mopped down. Otherwise in good condition. Also our confirmed drop off was Morris Plains, but that Exxon is no longer receiving UHaul equipment. This caused us to make two trips and find another location. National or Loves Park should have been aware and notified us.

Jennifer A. 
Rating:
5.0

been using this site for years since 1988-- couldnt ask for better personal- keep up the good work-

Susan H. 
Rating:
5.0

Quick and easy pick up and drop off, knowledgeable personnel.

Bruce S. 
Rating:
5.0

Customer did not leave a comment.

Reggie H. 
Rating:
5.0

Customer did not leave a comment.

Jeff F. 
Rating:
5.0

Great customer service. Offered veteran discount. All thumbs up. Awesome business.

Jeffrey D. 
Rating:
4.0

Whoever had the truck before me must gave left a window open during a storm or something because there was water on the inside of the inside door handle.

BRENDA B. 
Rating:
5.0

Customer did not leave a comment.

Bruce A. 
Rating:
3.0

Give customers a better van

Kayla D. 
Rating:
5.0

A very easy/simple process. Thx

Harlan K. 
Rating:
5.0

Customer did not leave a comment.

Marcus I. 
Rating:
5.0

Absolutely nothing. The whole team was rockstar quality. Sam Craig and Justin took care of me very well.

JUSTIN R. 
Rating:
5.0

The girl at the front desk was very pleasant. She was helpful and friendly.

Trisha Z. 
Rating:
5.0

Customer did not leave a comment.

Henrietta K. 
Rating:
5.0

Customer did not leave a comment.

David P. 
Rating:
5.0

Customer did not leave a comment.

Gary E. 
Rating:
4.0

This was not the location it was returned to. It was returned to a location here in mesa AZ!

Christopher D. 
Rating:
5.0

Customer did not leave a comment.

Phillip C. 
Rating:
4.0

Vehicle would not get above 40 MPH and oil pressure was really low.

HEATHER W. 
Rating:
5.0

Nothing at all your people let me keep the truck after time was up had to pay additional charge but it was better then hunting down another truck so they came through ver well we will use you again if need to thank you very much

William S. 
Rating:
5.0

Quick and easy

Jonathan A. 
Rating:
4.0

It would be nice if they make the drive way bigger for the 26 feet truck it was very tight when turning in with the box truck

Mark M. 
Rating:
5.0

Staff was very helpful

Shannon B. 
Rating:
4.0

The Mobil web version did not go through the proper steps which caused me to go into the store to check out the vehicle. It did not clearly show the steps. Maybe it was just me the had an issue with it.

Jonathan M. 
Rating:
4.0

Customer did not leave a comment.

DONALD H. 
Rating:
5.0

I had a terrific experience. The staff were super friendly and I did t have to do a thing but drive in and out, they took care of the rest! Great service. I will be back to this shop when I need another motorcycle trailer rental.

amber K. 
Rating:
1.0

I was put into a truck that should not have been operating or rented out to anyone. The General Manager Justin Ring rented me a truck that clearly had maintenance issues the steering wheel was turned to the left while I was driving straight when I called Justin and explained to him what I was looking at, he assured me the truck was fine. The tire rod on the truck ended up breaking and while driving the truck began to fishtail almost causing me to get into an accident.

Trinesha C. 
Rating:
5.0

Customer did not leave a comment.

Amanda S. 
Rating:
5.0

Customer did not leave a comment.

leo N. 
Rating:
3.0

Customer did not leave a comment.

AMEYALI J. 
Rating:
5.0

Customer did not leave a comment.

RODNEY M. 
Rating:
5.0

It was quick and easy specially when using the app.

Jonathan A. 
Rating:
5.0

Customer did not leave a comment.

Debra S. 
Rating:
4.0

Simple easy transaction.

scott S. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn C. 
Rating:
4.0

Customer did not leave a comment.

Etienne B. 
Rating:
4.0

Customer did not leave a comment.

JASON E. 
Rating:
5.0

None

Gary K. 
Rating:
5.0

Customer did not leave a comment.

Douglas P. R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPH H. 
Rating:
5.0

Smooth transactions even though store was closed when I returned truck.

Duree J. 
Rating:
5.0

Everything was perfect from pickup to drop off. I wish I could remember her name on Sunday feb28th for my reservation she was great.

JOI T. 
Rating:
5.0

Uhaul employees are simply the best rhats why when I rent a truck I always use them. I would like to thank the wonderful services.

Janice L. 
Rating:
5.0

Your agent knowledge and very nice.

IAN L. 
Rating:
5.0

Customer did not leave a comment.

SUZANNE P. 
Rating:
1.0

The mask shit is fucking retarded!! Should of gave a heads up on your website about and I wouldn't rent shit from you!!!Will never rent from your stores in Illinois again !!!!!!!!!!

CHRISTOPHER G. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL M. 
Rating:
3.0

The inside of the cab was full of white dog hair and dirty. We had to wipe it down before we could get in due to allergies. I did call this in and report it as soon as I saw the issue. We rent from you often and this was disgusting and ridiculous.

CHRISTOPHER G. 
Rating:
5.0

Customer did not leave a comment.

DEVON R. 
Rating:
1.0

The customer service are hardly to talk to them because they are not respond to my call and also when they respond after waiting for too long they are not helpful.

ALI A. 
Rating:
3.0

Easy drop off well lit for picture taking of the truck

JUSTIN W. 
Rating:
4.0

I can't remember her name, but she was very rude to the customers. She told me that she would not talk to me without a mask on, but she was not wearing her mask the right way. I went and got a mask, but I will not be back.

SARAH H. 
Rating:
5.0

The 2 associates at the facility were friendly and helpful!

TED J. 
Rating:
5.0

Customer did not leave a comment.

Alex C. 
Rating:
5.0

Customer did not leave a comment.

ROBIN K. 
Rating:
5.0

I was impressed how quickly we were prossed and our receipt was emailed within minutes. They knew what they were doing abd was very professional and polite. I would definetly recommend this location!

julianna K. 
Rating:
5.0

Fast friendly service

KARYN T. 
Rating:
5.0

Doing great

FRANK L. 
Rating:
5.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

Customer did not leave a comment.

brian S. 
Rating:
5.0

Poeple we're nice and it was very smooth and easy to get everything done

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Don't change nothing keep the same way itbe going

DEBORAH M. 
Rating:
5.0

No improvements, everything was great. Thank you

NANCY P. 
Rating:
5.0

Our experience went smoothly. We had no issues/problems. Cruise control would b e helpful.

Barry M. 
Rating:
1.0

Staff was eating breakfast from McDonald's when I arrived. Mobile check in did not work and it's intention was to make things more convenient, and time efficient. I didn't avoid any lines and still had to speak to someone only for them to tell me they couldn't help me and I had to call a number. 30 minute wait time for this number provided.

Jeremy S. 
Rating:
5.0

Nothing the workers were excellent. Everything was great except for the moving and lifting part.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

wendy K. 
Rating:
5.0

Nothing that I can think of.

VANESSA H. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
5.0

Everything was simply great, the online scheduling worked perfectly and customer service at the Forest Hills location was top notch! Thanks.

SALVADOR S. 
Rating:
5.0

Customer did not leave a comment.

Dianna H.  |  First Impressions 
Rating:
5.0

Five Star

David E.  |  Overall Experience 
Rating:
1.0

Bunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.

DEAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

China W.  |  Overall Experience 
Rating:
5.0

Didn't have any problems at all. Very convenient.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty A.  |  Overall Experience 
Rating:
2.0

The majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.

brittany c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
3.0

The storage space was rather expensive. The best thing about it was it’s on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.

pamela r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
5.0

Justin Ring and the team were great! They were able to accommodate my last minute move with ease. I would highly recommend Love's Park Uhaul for all of your packing, storage and moving needs.

beverly p.  |  Overall Experience 
Rating:
1.0

I’ve come back to this uhaul over & over for years.This time they charged me 20.00 for gas &I only drove about 5-8 mls. ( just in loves park)the line was under full when i got it & still was charged!

Kimberly G.  |  First Impressions 
Rating:
5.0

Your 800 service really needs help, marginal at best.

Jarl P.  |  Overall Experience 
Rating:
4.0

I did not have any problems with this facility. The Customer Service people at the desk were all freindly and hellpful

Peggy S.  |  Overall Experience 
Rating:
5.0

Awesome

Tony R.  |  Overall Experience 
Rating:
4.0

Of all my experiences with Uhaul over my U-Box process, the Uhaul of Loves Park was the only place that was helpful and went above and beyond.

Janna S.  |  Overall Experience 
Rating:
5.0

Each one of the Staff that assisted me were kind, professional, and shared great moving ideas. As a business owner myself, I would be pleased to have any one of them work for me.

DANIEL F.  |  Overall Experience 
No reviews have been submitted for this location.

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