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Crystal A | Overall ExperienceSelf Storage Units in Loves Park, IL, 61111
U-Haul Moving & Storage of Loves Park
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Please call or visit us to inquire about additional inventory at the location or try one of the other nearby locations below.
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U-Haul Storage of Loves Park
6930 N Alpine Rd, Loves Park, IL 61111 View Available Units0.7 miles from this location -
1947 Lyford LLC
1947 N Lyford Rd Ste B, Rockford, IL 61107 View Available Units
(U-Haul Neighborhood Dealer)4.2 miles from this location -
Rockford Storage
1034 Short Elm St, Rockford, IL 61102 View Available Units4.5 miles from this location -
U-Haul Storage of Roscoe
12522 N 2nd St, Roscoe, IL 61073 View Available Units8.9 miles from this location
Storage Customer Reviews
- 4.5 Average Customer Rating
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My storage unit was not cleaned it had mice or rat droppings
Vanessa S | First ImpressionsOver charge me twice
Jackie H | Overall ExperienceI was very frustrated and upset I asked one of the employees if I could store my freezer chest inside the locked doors temporarily until the next day after we rented 2 lockers and the manager had my freezer chest thrown away and I had personal items in my freezer chest
Dan K | Overall ExperienceI use the U-Haul on forest hills In Rockford Illinois very often and I find all of the staff members very friendly, very knowledgeable, and very helpful,
VANESSA H | First ImpressionsI liked the general manager, I do think he did the best he could with the staff.The unit was safe and secure. A few times I was in there I heard casual swearing by the younger members of the staff, which with a young child in tow isn't the best environment, The interior climate controlled unit was only accessible during the office hours, but it's advertised as 24 hour access. There needs to be a door installed to allow the next person to access the unit or be billed accordingly. Also, there was a lock on the unit door handle to which no one had a key. This wasn't the padlock, this is the door handle lock. When the lock was accidentally triggered during unloading, I had to pay for a locksmith to open the unit because I was told it would take U-haul up to 3 months to get it opened due to red tape or I could just pay for it. Justin did help lower the cost of the rental truck to clean out the unit, so I do appreciate that. Overall, the experience will not excite me to rent with Uhaul again. I have a unit with one of your competitors and will likely stay with them in the future.
Adam B | Overall ExperienceStaff there are great, Justin was extremely helpful.
Latosha P | First ImpressionsVery helpful and friendly team at this location!!
Lonnie H | First ImpressionsThe move-in staff in the morning was very accommodating and wonderful and very much helpful. In the afternoon it became more of an issue when I had a few questions for the afternoon crew and really didn’t get any answers. I was disappointed also that there is only one reserve unit for us even though I had reserved three, but I am thrilled when I do have his climate controlled.
Adam B | First ImpressionsFive Star
David E | Overall ExperienceBunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.
DEAN H | Overall ExperienceDidn't have any problems at all. Very convenient.
Mary C | Overall ExperienceThe majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.
brittany c | Overall ExperienceThe storage space was rather expensive. The best thing about it was it’s on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.
pamela r | Overall Experience