Customer Reviews for U-Haul Moving & Storage of Loves Park

3,423 reviews

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Improvement not needed. Transaction was fast and smooth.

THOMAS V. 
Rating:
3.0

The total amount due that was going to be taken off of my debit card was confusing and I was unable to pay cash as well.

Megan L. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

Anne L. 
Rating:
3.0

Customer did not leave a comment.

Denise N. 
Rating:
4.0

The staff was nice and friendly.

Lenora C. 
Rating:
5.0

Everything was fine.

SHELAE M. 
Rating:
5.0

Customer did not leave a comment.

LENNELL D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Quick visit but that was great - had to get to work

Jennifer P. 
Rating:
5.0

Let them know that you can't rent fords with a debit card. It has to be a enclosed truck.

DANIEL P. 
Rating:
1.0

The employees Sam (female) and Justin (male) were absolutely rude when we picked up. We walked in without masks on to pick up the truck had a great experience the older man was super friendly was told $100 to hold since it was cash and that it would be $39 plus .89 a mile and there was no extra fees and we would get whatever was left out of the $100 when we returned the truck the next day. The next day when Sam and Justin were working we got treated poorly because we didn't have a mask on he then quickly took the keys without giving any receipt or checking over the truck with us didn't give us any money back didn't explain anything. So I called and asked why we were charged so much got told the truck was dirty and was charged and extra $30 for a cleaning fee mind you the truck was in the same shape as it was before we only hauled clean wrapped furniture in the truck. Got told that I couldn't talk to anyone till Tuesday when a manager was in and was given an attitude the entire time on the phone with Sam

SARRAH E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

I rented a 15' truck and appliance dolly twice in the span of eight days for about 10-hours of a 24-hour reservation. I dropped the truck and dolly off having gone 22-miles for each rental. I put $11 in gas in the tank, went online and followed the overnight/after hours drop off instructions and was charged BOTH times a $20 “convenience” fee because (according to them) I had not followed the online procedures “correctly “. Dealing with the store personnel was truly a trashy nightmare so I contacted “corporate” and was told that they would contact the store about complaint. Since my corporate complaint did not result in a refund of the theft of the extra $20, I followed the same online after hours drop off to the tee and took screenshots of the process and the final screenshot confirming that I had dropped off the truck on the date/time the drop off occurred. Of course I woke up to an over $79 charge for a10-hr rental. I got up and went to the uhaul store and was met w/incomprehensible jibberish from one (of three) employees sitting on their behinds) who, after looking at my screenshot and not even entertaining a refund of the $20, smarmily told me to “have a nice day”. I can't wait to tell everyone I know this story and I ***hate*** this company!!!!!! PLEASE don't rent from them if you can avoid it. They are not at all cheaper in the long run after they figure out how to rob you with nonsense fees!!!! Their personnel sucks as bad as any business I've ever encountered!!!!!

Denise D. 
Rating:
2.0

I scheduled appointment for 15ft truck for 11/14/2021 at 10am and when I got to location I was told my appointment was for 6am which location wasn't even open and told I could have truck till 1230pm so I had to get smaller truck and make 2 trips very bad customer service not keeping appointment made calling the location itself

BRIAN L. 
Rating:
5.0

Staff is friendly and very helpful. They always smile. This location is my favorite

DEANNA C. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

The employees were friendly and great.

CLIFFORD B. 
Rating:
5.0

They were ready for me and got me going fast.

CRAIG D. 
Rating:
5.0

Everyone was wonderful ! Great location price making reservation easy ! Even accommodating to last minute change in vehicle pick up to box truck with no problems . Friendly professional service ! I will be back to rent again !

SANDRA M. 
Rating:
3.0

Stupid mask rule. Walk in and employees aren't wearing them. Then put them on make everyone wear them. Nobody cares about covid.

Dominic N. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Trailer performed well and was definitely well worth the rental cost. Trailer was dirty inside and out. All in all a good deal.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

Lucas K. 
Rating:
4.0

Customer did not leave a comment.

KERRY K. 
Rating:
5.0

Nothing everything was top notch . Very polite employees . Very nice and friendly when I rented the uhaul. Same treatment when I returned the vehicle . Thank you uhaul. Awesome service.

BRADLEY M. 
Rating:
5.0

This location is my regular place to rent. Staff are friendly and helpful and we rented the truck at 7:30 am and returned by noon and we were out of there....No problems!!!

CHARLES S. 
Rating:
5.0

I always go to this store for my rentals great customer service.

JEFFREY W. 
Rating:
5.0

Everything was great! Keep it up!!

ERNEST M. 
Rating:
4.0

Arrived near closing time but grateful they were open until 7:00 p.m. Drop off was very easy so our time there was minimal.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
1.0

Worst customer service ever

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Always nice quick with helpful service. Good people and will rent again soon

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Elijah S. 
Rating:
5.0

I have used uhaul repeatable over the years and was usually happy. Uhaul has gone done hill drastically in 6 months time. Can't go in a rent a trailer and be certain you will actually be able to rent a trailer and where you will have to pick it up from on the day you reserve it.800 number is not a guarantee they'll call you back the day before you get to rent it. i could go on but uhaul doesn't listen. So sorry to see this happen to a once reliable company

SHIRLEY K. 
Rating:
5.0

Employees were very helpful and friendly and the truck was in great shape sure made moving easier

TRACY L. 
Rating:
4.0

Customer did not leave a comment.

AUTUMN H. 
Rating:
5.0

Always the best people and equipment location

JASON A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Your two staff members that help me with my trailer rental were perfect. Prompt attention to the customer and to detail. Those two were perfect employees. Whatever you do don't make them leave.

DARRIN P. 
Rating:
5.0

Then best uhaul location to rent from

Jason A. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Never got a receipt and need one! Rockfalls@live.com

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Keep up the good work.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Johnathon W. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Excellent customer service, provided great information.

EUGENE E. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

PHILLIP D. 
Rating:
3.0

It was morning and the mirrors/windows were covered in dew. Couldn't see out or use mirrors. Went inside and asked for paper towels to clean them and they didn't have anything. It's dangerous to try and drive like that, especially in a 26ft.

JOSHUA P. 
Rating:
3.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Equipment worked great, quick easy pick up and drop off!

ALLAN A. 
Rating:
4.0

Customer did not leave a comment.

LAURIE M. 
Rating:
5.0

I was skeptical of using the online/app system but was happy at the end. It's a little bit overwhelming but any future rental should be easier. The location was excellent. Only U-Haul related and not side business.

Pedro F. 
Rating:
5.0

Customer did not leave a comment.

Jessica H. 
Rating:
5.0

Customer did not leave a comment.

PETER B. 
Rating:
5.0

Customer did not leave a comment.

TERESE S. 
Rating:
5.0

Customer did not leave a comment.

Paul J. 
Rating:
5.0

Customer did not leave a comment.

ROBERT R. 
Rating:
4.0

The two associates working that day were awesome. There's nowhere in the survey to mention them and I was really impressed with their friendliness and professionalism.

Patrick M. 
Rating:
4.0

Great service, friendly staff person, quick and efficient. Very happy with the service, equipment and cost.

SHELDON S. 
Rating:
2.0

I returned the trailer to the location & attempted to use the mobile app to check-in the equipment. The app kept returning to the upload screen after taking a picture of the trailer, & since the app was 'stuck', I called Uhaul customer service. They noted the problem & assured me that I would be charged the $20 drop fee. Well, someone lied to me; either the phone agent or the manager who says I 'was required' to charge the fee. This sure sounds like a cheap cash-grab by the location, or Uhaul corporate. How about Uhaul fixing the app, and not lying to customers??

WalterKelly C. 
Rating:
5.0

Customer did not leave a comment.

Ken H. 
Rating:
5.0

The young lady that help me got me in and out quick and was very friendly

CHRIS F. 
Rating:
3.0

Customer service was awful. Not polite at all.

Stacy M. 
Rating:
5.0

Customer did not leave a comment.

Tyson E. 
Rating:
5.0

Customer did not leave a comment.

Tyson E. 
Rating:
5.0

Try harder to accommodate closer pick up locations or if a larger size is available closer then offer it at same price as smaller trailer not our problem a size isn't available especially when reserved weeks in advance.

Jeff W. 
Rating:
5.0

Customer did not leave a comment.

Renee S. 
Rating:
3.0

Stop being a government tool against freedom.

DAVID H. 
Rating:
5.0

Customer did not leave a comment.

RICHARD T. 
Rating:
5.0

Customer did not leave a comment.

Christopher S. 
Rating:
1.0

The general manager created a damage claim that never happened. I've provided proof of this, and contacted customer service who were very polite in handling this. Executives are pursuing the fraudulent actions.

Harold W. 
Rating:
5.0

The folks here were professional and very kind....very impressed!

Colleen P. 
Rating:
5.0

Always great service 👍

ANTHONY L. 
Rating:
5.0

I was impressed, not only with the ease of online booking, but also the friendly staff working on a holiday. My experience was fantastic. The truck was clean and rode well. I am very pleased with my UHaul experience and have plans to do it again in about a year.

HEIDI R. 
Rating:
5.0

Customer did not leave a comment.

Erica S. 
Rating:
5.0

The truck I rented had a damaged driver's side door, causing significant wind noise while driving. Luckily, it didn't rain, as I am sure that door was not watertight.

Carl M. 
Rating:
5.0

Customer did not leave a comment.

Domingo D. 
Rating:
5.0

Customer did not leave a comment.

Manu C. 
Rating:
5.0

Customer did not leave a comment.

Theodore P. 
Rating:
5.0

App was difficult to use. Prefer to deal with people on site!

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

Amish S. 
Rating:
5.0

Customer did not leave a comment.

Ab H. 
Rating:
5.0

Customer did not leave a comment.

Jonathon M. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Very easy and hassle free!

KRISTIN G. 
Rating:
5.0

Customer did not leave a comment.

STACY P. 
Rating:
5.0

Customer did not leave a comment.

Dianna H.  |  First Impressions 
No reviews have been submitted for this location.

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