Customer Reviews for U-Haul Moving & Storage of Loves Park

3,463 reviews

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

Heather T. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY F. 
Rating:
5.0

Customer did not leave a comment.

Angela L. 
Rating:
5.0

Customer did not leave a comment.

JOHN F. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Don't change nothing keep the same way itbe going

DEBORAH M. 
Rating:
5.0

No improvements, everything was great. Thank you

NANCY P. 
Rating:
5.0

Our experience went smoothly. We had no issues/problems. Cruise control would b e helpful.

Barry M. 
Rating:
1.0

Staff was eating breakfast from McDonald's when I arrived. Mobile check in did not work and it's intention was to make things more convenient, and time efficient. I didn't avoid any lines and still had to speak to someone only for them to tell me they couldn't help me and I had to call a number. 30 minute wait time for this number provided.

Jeremy S. 
Rating:
5.0

Nothing the workers were excellent. Everything was great except for the moving and lifting part.

Laura H. 
Rating:
5.0

Customer did not leave a comment.

ANGELA L. 
Rating:
5.0

Customer did not leave a comment.

wendy K. 
Rating:
5.0

Nothing that I can think of.

VANESSA H. 
Rating:
5.0

Customer did not leave a comment.

Gordon H. 
Rating:
5.0

Everything was simply great, the online scheduling worked perfectly and customer service at the Forest Hills location was top notch! Thanks.

SALVADOR S. 
Rating:
5.0

In and out fast!

Douglas P. 
Rating:
4.0

Customer did not leave a comment.

GERALD V. 
Rating:
4.0

The gas gage doesn't seem to register gas put in unless you've driven a bit. I got the truck with 7/8ths full and when we were finished the take was at 3/4th. After almost 8 gallons the tank didn't budge so we gave up only to get to the store and have the gage rise to full. I was told there was nothing that could be done to refund my money which is unfortunate.

AUBREE R. 
Rating:
4.0

Customer did not leave a comment.

Melanie M. 
Rating:
5.0

Excellent

Elijah F. 
Rating:
1.0

I rented a 20 foot truck this morning and drove it 12.9 miles over the course of my two hour rental. I am 67 years old and not as spry as I used to be and so I returned the truck without stopping to squirt a little gasoline into it, figuring that if I owed for a gallon of gas, I was happy to pay for the convenience of not stopping. I was told at the counter that I was going to be charged $27.50 for my gasoline usage. They claimed that I needed to put 5.5 gallons of gas into the truck to bring the fuel gauge back to the level it had been at when I left the facility two hours earlier. I pointed out that using 5.5 gallons of gas for 12.9 miles of driving was not technically even possible. They told me that if the beginning fuel gauge reading on my contract was wrong when I left the facility that morning, it was my fault for not noticing. I had no choice but to drive down the block and put 5 gallons ($20) of gas into the truck. This facility is either incompetent (reading the fuel gauge wrong when they wrote my contract) or dishonest (intentionally writing the contract wrong). Either way, I lost out and everyone should be very careful about renting from this location. I will never rent here again - and if I don't hear from somebody at U-Haul, I will never rent from U-Haul again.

KEVIN W. 
Rating:
5.0

You guy's are awesome

ELIJAH F. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
3.0

I put “no” for clean and well maintained not bc of the cleanliness but the operation of the vehicle itself. The truck may have a transmission problem bc the RPM would go up really high yet the truck wouldn't accelerate. To the point people driving behind me would honk and get upset. The truck wouldn't accelerate until it shifted 3-4 times and would only be going 5mph up until that 3-4th shift. The shift was also very hard. In the positive side the truck was clean and the checkout to get the truck was actually incredibly fast and convenient. However on a negative note (at no fault to the company itself) but when I went to bring back the truck after hours there were 2 other trucks that had been returned and a trailer and they had completely blocked the entrance so it was very difficult and took me past my rental time limit to check it in as returned bc I couldn't find a place to park it as the entrance was blocked. Then it took me 30 mins to check it in online bc their website kept kicking me out. It was very cold outside and the process is long so it took me way past my rental return time. Just kind of annoying.

LOGAN H. 
Rating:
5.0

Customer did not leave a comment.

Phillip A. 
Rating:
5.0

This location has the best customer service I ever experienced !! Great people!!

Ruben G. 
Rating:
5.0

Tell them to get rid of 3/4 of their stuff before packing the truck!!

Jackie T. 
Rating:
5.0

Nice staff..been renting there a long time.

MICHAEL J. 
Rating:
5.0

Customer did not leave a comment.

tim M. 
Rating:
5.0

Customer did not leave a comment.

Shawn C. 
Rating:
5.0

Easy streanlined process. Employees put trailer on, made sure all lights worked and removed trailer upon return.

BRADLEY A. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

N/A

DANA M. 
Rating:
5.0

Customer did not leave a comment.

Cortney S. 
Rating:
5.0

None

Margaret C. 
Rating:
5.0

Staff was friendly, and were very helpful attaching and removing the trailer, and thats huge for me due to back issues, everything went smooth, and I recommend this facility

FRANK R. 
Rating:
5.0

All staff I dealt with were very friendly and professional. I chose this location based on reviews and location to my new house. Glad I did!

Tony N. 
Rating:
5.0

Customer did not leave a comment.

Jacquelynn T. 
Rating:
5.0

Customer did not leave a comment.

DANIEL C. 
Rating:
5.0

My storage rental shed in the Roscoe Illinois area was a very hard space to get into. I wasn't given a unit number or a access code. I do have a unit number now but still no access code

Douglas H. 
Rating:
5.0

Customer did not leave a comment.

Kurt H. 
Rating:
5.0

Improvement not needed. Transaction was fast and smooth.

THOMAS V. 
Rating:
3.0

The total amount due that was going to be taken off of my debit card was confusing and I was unable to pay cash as well.

Megan L. 
Rating:
5.0

Customer did not leave a comment.

ALAN K. 
Rating:
5.0

Customer did not leave a comment.

Anne L. 
Rating:
3.0

Customer did not leave a comment.

Denise N. 
Rating:
4.0

The staff was nice and friendly.

Lenora C. 
Rating:
5.0

Everything was fine.

SHELAE M. 
Rating:
5.0

Customer did not leave a comment.

LENNELL D. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM P. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Quick visit but that was great - had to get to work

Jennifer P. 
Rating:
5.0

Let them know that you can't rent fords with a debit card. It has to be a enclosed truck.

DANIEL P. 
Rating:
1.0

The employees Sam (female) and Justin (male) were absolutely rude when we picked up. We walked in without masks on to pick up the truck had a great experience the older man was super friendly was told $100 to hold since it was cash and that it would be $39 plus .89 a mile and there was no extra fees and we would get whatever was left out of the $100 when we returned the truck the next day. The next day when Sam and Justin were working we got treated poorly because we didn't have a mask on he then quickly took the keys without giving any receipt or checking over the truck with us didn't give us any money back didn't explain anything. So I called and asked why we were charged so much got told the truck was dirty and was charged and extra $30 for a cleaning fee mind you the truck was in the same shape as it was before we only hauled clean wrapped furniture in the truck. Got told that I couldn't talk to anyone till Tuesday when a manager was in and was given an attitude the entire time on the phone with Sam

SARRAH E. 
Rating:
5.0

Customer did not leave a comment.

JEFFREY ROBERT M. 
Rating:
5.0

Customer did not leave a comment.

john M. 
Rating:
4.0

Customer did not leave a comment.

STEVEN S. 
Rating:
1.0

I rented a 15' truck and appliance dolly twice in the span of eight days for about 10-hours of a 24-hour reservation. I dropped the truck and dolly off having gone 22-miles for each rental. I put $11 in gas in the tank, went online and followed the overnight/after hours drop off instructions and was charged BOTH times a $20 “convenience” fee because (according to them) I had not followed the online procedures “correctly “. Dealing with the store personnel was truly a trashy nightmare so I contacted “corporate” and was told that they would contact the store about complaint. Since my corporate complaint did not result in a refund of the theft of the extra $20, I followed the same online after hours drop off to the tee and took screenshots of the process and the final screenshot confirming that I had dropped off the truck on the date/time the drop off occurred. Of course I woke up to an over $79 charge for a10-hr rental. I got up and went to the uhaul store and was met w/incomprehensible jibberish from one (of three) employees sitting on their behinds) who, after looking at my screenshot and not even entertaining a refund of the $20, smarmily told me to “have a nice day”. I can't wait to tell everyone I know this story and I ***hate*** this company!!!!!! PLEASE don't rent from them if you can avoid it. They are not at all cheaper in the long run after they figure out how to rob you with nonsense fees!!!! Their personnel sucks as bad as any business I've ever encountered!!!!!

Denise D. 
Rating:
2.0

I scheduled appointment for 15ft truck for 11/14/2021 at 10am and when I got to location I was told my appointment was for 6am which location wasn't even open and told I could have truck till 1230pm so I had to get smaller truck and make 2 trips very bad customer service not keeping appointment made calling the location itself

BRIAN L. 
Rating:
5.0

Staff is friendly and very helpful. They always smile. This location is my favorite

DEANNA C. 
Rating:
4.0

Customer did not leave a comment.

Thomas M. 
Rating:
5.0

Customer did not leave a comment.

DAVID L. 
Rating:
5.0

The employees were friendly and great.

CLIFFORD B. 
Rating:
5.0

They were ready for me and got me going fast.

CRAIG D. 
Rating:
5.0

Everyone was wonderful ! Great location price making reservation easy ! Even accommodating to last minute change in vehicle pick up to box truck with no problems . Friendly professional service ! I will be back to rent again !

SANDRA M. 
Rating:
3.0

Stupid mask rule. Walk in and employees aren't wearing them. Then put them on make everyone wear them. Nobody cares about covid.

Dominic N. 
Rating:
5.0

Customer did not leave a comment.

Paul F. 
Rating:
4.0

Trailer performed well and was definitely well worth the rental cost. Trailer was dirty inside and out. All in all a good deal.

Kelly G. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Ashley A. 
Rating:
5.0

Customer did not leave a comment.

Lucas K. 
Rating:
4.0

Customer did not leave a comment.

KERRY K. 
Rating:
5.0

Nothing everything was top notch . Very polite employees . Very nice and friendly when I rented the uhaul. Same treatment when I returned the vehicle . Thank you uhaul. Awesome service.

BRADLEY M. 
Rating:
5.0

This location is my regular place to rent. Staff are friendly and helpful and we rented the truck at 7:30 am and returned by noon and we were out of there....No problems!!!

CHARLES S. 
Rating:
5.0

I always go to this store for my rentals great customer service.

JEFFREY W. 
Rating:
5.0

Everything was great! Keep it up!!

ERNEST M. 
Rating:
4.0

Arrived near closing time but grateful they were open until 7:00 p.m. Drop off was very easy so our time there was minimal.

TIMOTHY F. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
1.0

Worst customer service ever

AHMED A. 
Rating:
5.0

Customer did not leave a comment.

Jeffrey B. 
Rating:
5.0

Customer did not leave a comment.

THOMAS P. 
Rating:
5.0

Always nice quick with helpful service. Good people and will rent again soon

MARK B. 
Rating:
5.0

Customer did not leave a comment.

Elijah S. 
Rating:
5.0

I have used uhaul repeatable over the years and was usually happy. Uhaul has gone done hill drastically in 6 months time. Can't go in a rent a trailer and be certain you will actually be able to rent a trailer and where you will have to pick it up from on the day you reserve it.800 number is not a guarantee they'll call you back the day before you get to rent it. i could go on but uhaul doesn't listen. So sorry to see this happen to a once reliable company

SHIRLEY K. 
Rating:
5.0

Employees were very helpful and friendly and the truck was in great shape sure made moving easier

TRACY L. 
Rating:
4.0

Customer did not leave a comment.

AUTUMN H. 
Rating:
5.0

Always the best people and equipment location

JASON A. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
5.0

Your two staff members that help me with my trailer rental were perfect. Prompt attention to the customer and to detail. Those two were perfect employees. Whatever you do don't make them leave.

DARRIN P. 
Rating:
5.0

Then best uhaul location to rent from

Jason A. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
5.0

Never got a receipt and need one! Rockfalls@live.com

DONALD C. 
Rating:
5.0

Customer did not leave a comment.

Leslie B. 
Rating:
5.0

Keep up the good work.

SCOTT L. 
Rating:
5.0

Customer did not leave a comment.

KIMBERLY W. 
Rating:
5.0

Customer did not leave a comment.

Justin C. 
Rating:
5.0

Customer did not leave a comment.

Johnathon W. 
Rating:
5.0

Customer did not leave a comment.

Kim B. 
Rating:
5.0

Excellent customer service, provided great information.

EUGENE E. 
Rating:
5.0

Customer did not leave a comment.

Gloria M. 
Rating:
5.0

Customer did not leave a comment.

Dianna H.  |  First Impressions 
No reviews have been submitted for this location.

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