Customer Reviews for U-Haul Moving & Storage of Loves Park

3287 reviews

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
4.0

Customer did not leave a comment.

Nathan T. 
Rating:
5.0

Customer did not leave a comment.

JEREMY S. 
Rating:
2.0

Originally reserved a medium sized trailer, then received a call from the location stating they didn't have the equipment and instead of offering a different size trailer with a ramp they sent me to a different location which was only open until noon so i missed the pickup, I called the original location again and they finally offered a different size trailer with a ramp. Why did they not recommend the different size trailer with a ramp in the first place before sending me on a goose chase?

ARTURO A. 
Rating:
5.0

Customer did not leave a comment.

DAVID P. 
Rating:
5.0

Everything was great. Your employee offered to and did back truck up and headed me in the correct direction!

MARY M. 
Rating:
5.0

Great service and rental selection. We have used this location for many years. Always very satisfied with our rentals. Also had a good quality hitch installed on our van. We would highly recommend this location.

DIETMAR P. 
Rating:
5.0

Nothing...awesome customer service!!!

Tammie P. 
Rating:
5.0

I can't think of anything.

BARBARA C. 
Rating:
2.0

We did online check in. Our Reservation was still canceled tho. I also inform as I make reservations that we hire drivers and sometimes they'll be early sometimes a little late and was told that was ok. My Reservation was 69 cents a gallon got charged 99 And we had to use our mileage and pay for it to go back to have fluids put into our truck for it stalked and check engine light came on. RPMs raced and shut the vehicle down. It leaked fluids at the event I was getting ready to vend at leaving a huge spot that patrons walked through! We called for Services The Smart Move Road Side you pay extra for and got no where. Calling Corporate today because I don't get far calling the store I rent from. Oh and applying for Business accounts are a hoot too! Uhaul you're slacking! Another company will take your place one day! Maintain your vehicles and check in system!

Eric A. 
Rating:
5.0

Great service, even though I messed up the time, they were still able to accommodate me.

AMY A. 
Rating:
5.0

Customer did not leave a comment.

Warren S. 
Rating:
5.0

Customer did not leave a comment.

Dianna H.  |  First Impressions 
Rating:
5.0

This location and the staff on hand were a god send when I had a terrible experience trying to pick up an auto transport at a UHaul location in Davis Junction. I arrived there to find an open door, lights on, and no one around. I also want to give a shout-out to the staff at the UHaul location in DeKalb, Illinois who helped me locate and book an auto transport at the last minute when our travel plans for a move to NH were impacted by a health emergency. And also to the staff member on the phone out of Green Bay who helped redirect my reservation when I could not get the equipment reserved at Davis Junction. Apart from the awol situation there, EVERYONE at UHaul treated me with kindness, professionalism, respect, empathy, and courteousness.

DENNIS L. 
Rating:
5.0

Customer did not leave a comment.

Slone M. 
Rating:
5.0

Customer did not leave a comment.

L K. 
Rating:
4.0

Customer did not leave a comment.

Aaron C. 
Rating:
5.0

We were supposed to have one free day because uhaul reservation was not available as we had reserved. We had to drive over an hour to pick up a trailer. We should receive a credit for future rental.

Gary N. 
Rating:
4.0

Customer did not leave a comment.

JASON W. 
Rating:
5.0

Very friendly and knowledgeable sales people

Timothy K. 
Rating:
5.0

I've used this location for multiple in-town moves. Staff is always friendly and goes above and beyond!

MEGHAN H. 
Rating:
3.0

Customer did not leave a comment.

TANNER W. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM M. 
Rating:
5.0

Customer did not leave a comment.

Daniel B. 
Rating:
5.0

Great!

DANIEL S. 
Rating:
2.0

Online checkout process is ridiculously long and inconvenient.

DEANNA T. 
Rating:
5.0

We registered and applied credit card info along with my DL on line. When I went to pick up the truck it took less than 5 minutes for me to get in the truck and drive away!! This was all due to having the online reservation. The lobby was clean and well stocked with boxes and packing supplies. Staff were extremely friendly and professional!

Michael T. 
Rating:
5.0

Customer did not leave a comment.

NICOLET J. 
Rating:
5.0

biggest problem is I only use debit card and uhaul only accepts credit card. Doable but difficult.

Gregory P. 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

YATEVA D. 
Rating:
5.0

Nothing needs to improve everything was excellent even customer service

SHOLONDA H. 
Rating:
5.0

Customer did not leave a comment.

KRISTINE W. 
Rating:
5.0

Wal-Mart boxes are 20% cheaper

Emmett P. 
Rating:
5.0

Great staff and service. All were courteous and super helpful!

COLLETTE M. 
Rating:
5.0

Customer did not leave a comment.

Grayson D. 
Rating:
5.0

Customer did not leave a comment.

Curt J. 
Rating:
5.0

Great experience!

MICHAEL L. 
Rating:
5.0

Customer did not leave a comment.

MONICA T. 
Rating:
4.0

Customer did not leave a comment.

Eyronda J. 
Rating:
5.0

Customer did not leave a comment.

ANTHONY B. 
Rating:
5.0

Superb service!!!

MICHAEL B. 
Rating:
1.0

hired movers to assist with the move. 60” 4k tv broken during move, and still haven't heard back from uhaul or moving company a week later to see who's going to cover the cost of a replacement. will likely never use either service again in my life.

joel C. 
Rating:
5.0

UHaul is a great service at an affordable rates.

DONALD N. 
Rating:
5.0

Professional and friendly service. I really love renting from this U-Haul store.

EMANUEL G. 
Rating:
5.0

Customer did not leave a comment.

lisa T. 
Rating:
5.0

Customer did not leave a comment.

Joseph D. 
Rating:
5.0

Customer did not leave a comment.

LISA V. 
Rating:
5.0

Customer did not leave a comment.

Christina P. 
Rating:
5.0

Customer did not leave a comment.

Luciana S. 
Rating:
5.0

Great group of guy's.

ANTHONY B. 
Rating:
5.0

Customer did not leave a comment.

Angel C. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Everything was good

ALPHONSUS R. 
Rating:
5.0

Great customer service and quick pickup and drop off!

MARC B. 
Rating:
4.0

I could not get the size truck I needed as it was not returned therefore I'm going after rent another Truck in the near future. I was given a discount on the gas but that does not pay for my time and the inconvenience and cost of having to hire movers again. I tried calling in to say I was going to be a little late as we ran into some difficulties and I was on the phone for over 45 minutes waiting to talk to somebody.

EDITH R. 
Rating:
5.0

Customer did not leave a comment.

barb K. 
Rating:
5.0

Customer did not leave a comment.

Corey B. 
Rating:
5.0

Customer did not leave a comment.

RICHARD H. 
Rating:
5.0

Stop using a national call center and allow customers to contact the local office. The national call center is inefficient.

TIMOTHY D. 
Rating:
5.0

Great all the way around

KEVIN R. 
Rating:
3.0

Customer did not leave a comment.

jim H. 
Rating:
3.0

I am very upset we got charged an extra $20 to drop it off early. Just because we dropped it off as soon as we were done using it, instead of dropping it off the next day during business hours and getting charged $20 for it is RIDICULOUS.

SAMANTHA P. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL B. 
Rating:
5.0

Customer did not leave a comment.

Manfred S. 
Rating:
5.0

Customer did not leave a comment.

CHRISTAL D. 
Rating:
5.0

The two gentleman that were working were great. The process overall was very smooth and easy.

Eric H. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL K. 
Rating:
5.0

Five Star

David E.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Theodore L. 
Rating:
1.0

How about answer the phone. I have called multiple times and never get an answer only to be kicked into another system that you stay on hold for over 20 minutes and they never update you on you wait time. Customer service is horrible. Calling to make a minor change to my account information and you guys can never get that done. Just horrible.

John D. 
Rating:
4.0

Customer did not leave a comment.

MICHAEL C. 
Rating:
4.0

Every one there was really friendly. Transaction was fast and easy.

YESENIA L. 
Rating:
3.0

Customer did not leave a comment.

Austin Y. 
Rating:
4.0

Customer did not leave a comment.

Patricia P. 
Rating:
5.0

Customer did not leave a comment.

PETER C. 
Rating:
5.0

First time going everyone there was very nice willing to help no confusion answered every question that I had everything was clean it was just a great experience

CHARMAINE M. 
Rating:
5.0

My only complaint has nothing to do with my pickup or drop off facility. The Extremely long on hold waiting for a representative is very irritating, and a waste of your customer's time. I'd suggest a more direct line to whoever is responsible for locating the one way rental vehicle. During the week long process I was very concerned that my rental would not be fulfilled. The $50 guaranty means nothing to me. Thank you, Robin

Robin N. 
Rating:
5.0

Customer did not leave a comment.

Edward H. 
Rating:
5.0

They are always great to work with!

Chris H. 
Rating:
5.0

Customer did not leave a comment.

Joe S. 
Rating:
5.0

Customer did not leave a comment.

Thomas N. 
Rating:
5.0

Customer did not leave a comment.

RONALD C. 
Rating:
4.0

Service was fast and most helpful and pleasant staff. The only thing is you almost have to reserve online. Waited on phone for over 15 minutes to try to talk to someone and I never did speak with anyone! If you have questions it seems you are out of luck as far as the phone is concerned.

JACEQULINE M. 
Rating:
1.0

Customer did not leave a comment.

DEVIN J. 
Rating:
4.0

Van needed suspension work

BRENDAN C. 
Rating:
5.0

Customer did not leave a comment.

William P. 
Rating:
5.0

Customer did not leave a comment.

CHARLES P. 
Rating:
4.0

Customer did not leave a comment.

Ted P. 
Rating:
3.0

Why the $20 after hours charge?! Ridiculous......

KAREN H. 
Rating:
2.0

I had reserved the UHaul online for $241. When we got to the location to pick up the uhaul they tried charging $385. I had screenshot the reservation and price when booking online. After several questions and showing my screenshots I got the original price even though we had cancelled the moving blankets and dolly. We should have had $20 deducted from the $241. Then they said I needed to drop off at a site that was 38 miles away, I drove an hour to pick up the van. After showing my screenshot again that the reservation for drop off was only 10 miles away they let me keep that location. Drop location was great, it was just the pick up location.

Amy S. 
Rating:
1.0

Bunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.

DEAN H.  |  Overall Experience 
Rating:
5.0

I asked last minute to switch vehicles and they were so accommodating and kind about my inconvenient request. The customer service was phenomenal and the truck was clean and ran well. I'll be back!

KAITLIN J. 
Rating:
2.0

I had my mask in my back pocket and forgot to put it on. As soon as I entered the store, the clerk yelled from across the store, "Got a mask?" I said pardon me and he yelled it again. Not a good way to welcome a customer to the store. There are more appropriate ways to remind a customer that masks are required.

Michael O. 
Rating:
1.0

Customer did not leave a comment.

Stephanie P. 
Rating:
5.0

Customer did not leave a comment.

Kevin N. 
Rating:
3.0

Customer did not leave a comment.

STUART M. 
Rating:
5.0

Nothing. Everything was perfect!

robin S. 
Rating:
5.0

Customer did not leave a comment.

DENNIS O. 
Rating:
4.0

After hours drop off is 4 stars

ERIC H. 
Rating:
5.0

Customer did not leave a comment.

TERESA G. 
Rating:
5.0

Justin and his team are wonderful. I rent a trailer feom them once a week. These guy's are the reason that l keep returning. There are other that are a little cheaper. But as a retired military person l believe in customer service. And Justin and his team always for fill that need. Job well done.

ANTHONY B. 
Rating:
5.0

Seems like there were a lot of internet and computer issues. The employees handled it very well.

PEGGY P. 
Rating:
4.0

Customer did not leave a comment.

Vincent C. 
Rating:
5.0

Customer did not leave a comment.

China W.  |  Overall Experience 
Rating:
5.0

Didn't have any problems at all. Very convenient.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty A.  |  Overall Experience 
Rating:
2.0

The majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.

brittany c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
3.0

The storage space was rather expensive. The best thing about it was it’s on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.

pamela r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
5.0

Justin Ring and the team were great! They were able to accommodate my last minute move with ease. I would highly recommend Love's Park Uhaul for all of your packing, storage and moving needs.

beverly p.  |  Overall Experience 
Rating:
1.0

I’ve come back to this uhaul over & over for years.This time they charged me 20.00 for gas &I only drove about 5-8 mls. ( just in loves park)the line was under full when i got it & still was charged!

Kimberly G.  |  First Impressions 
No reviews have been submitted for this location.

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