Customer Reviews for U-Haul Moving & Storage of Loves Park

3,752 reviews

6320 Forest Hills Rd   Loves Park, IL 61111

(815) 282-5504

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(815) 282-5504

6320 Forest Hills Rd
Loves Park, IL 61111

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Customer did not leave a comment.

Branko M. 
Rating:
5.0

Employees were great! Had to change pick up time numerous times and they were always very accommodating, even asking how I was feeling after I told them I had to cancel due to sickness - keep up the great work!

Kevin K. 
Rating:
5.0

Staff there are great, Justin was extremely helpful.

Yvonne C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

daniel F. 
Rating:
5.0

Customer did not leave a comment.

Theron T. 
Rating:
5.0

I bought arm straps for lifting furniture and we loved them. Even though they are expensive, they are worth it. You should recommend it to your customers.

David S. 
Rating:
5.0

Customer did not leave a comment.

leroy N. 
Rating:
3.0

Pick up was a breeze. Return, not so much... I arrived at the return location several minutes before closing and found the doors locked, and I saw at least 2 others returning then, too. I wasn't sure where to park the thing, until employees walked out of the locked door at closing time and pointed to a spot at the back of the lot.

SCOTT B. 
Rating:
5.0

Thanks Justin and team for everything! Great people here!

JOSEPH V. 
Rating:
5.0

Customer did not leave a comment.

Nancy R. 
Rating:
4.0

Customer did not leave a comment.

James Z. 
Rating:
5.0

Customer did not leave a comment.

Brian W. 
Rating:
5.0

Keep up the good work!

Gary L. 
Rating:
5.0

To take the guess work out of trying to figure out how much fuel we need to refill a truck, let us know approximately how many miles to the gallon a truck gets.

DAVID S. 
Rating:
1.0

Customer did not leave a comment.

Steven T. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
2.0

Customer did not leave a comment.

eunice S. 
Rating:
5.0

Customer did not leave a comment.

Kurt V. 
Rating:
4.0

Customer did not leave a comment.

James C. 
Rating:
5.0

Customer did not leave a comment.

Sheila K. 
Rating:
1.0

They over charged me and then charged my card for an extra day after I dropped the truck off the same day!

Renea S. 
Rating:
5.0

Customer did not leave a comment.

Raymond R. 
Rating:
5.0

Staff was very friendly & supportive!!

Thomas S. 
Rating:
5.0

Had a great experience. On time

Heidi R. 
Rating:
5.0

Your workers have great customer service!

Rondal T. 
Rating:
5.0

Customer did not leave a comment.

John E. 
Rating:
5.0

Nothing had an excellent experience. 😊

PENNY S. 
Rating:
5.0

The man that helped us was great.

lynn M. 
Rating:
5.0

Customer did not leave a comment.

Karen L. 
Rating:
5.0

Very helpful staff.

Kurt V. 
Rating:
5.0

Great service. Top notch.

Jack F. 
Rating:
5.0

They said I had a girl credit coming but they already charged my account for the full price they said it would be 40.02 and they cheated my account 57.75 will I get that credit

tamra B. 
Rating:
4.0

Customer did not leave a comment.

Janina M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Alisha H.  |  Overall Experience 
Rating:
4.0

Need to replace windshield wipers I got caught in rain. And couldn't barely see

mario D. 
Rating:
5.0

Do better at the extra fee's is over rated big red flag.

Tamika G. 
Rating:
5.0

Customer did not leave a comment.

Craig G. 
Rating:
5.0

Customer did not leave a comment.

Kyle C. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
2.0

Highly upset when I went to return the truck they closed early and I asked to be helped the gentleman told me there was nothing he could and told me to use the online return and left me stand outside as he left the premises at 7pm

Lina S. 
Rating:
5.0

Nothing, because my experience was very good and staff answered my questions satisfactorily.

David G. 
Rating:
4.0

Customer did not leave a comment.

Dakneelyia H. 
Rating:
5.0

Great staff btw, those guys at the forest hills location rocks! Had some challenges with moving day & Uhaul & your staff came thru amazingly! Thanks for always being there when needed

JOHN S. 
Rating:
3.0

Customer did not leave a comment.

Garry S. 
Rating:
5.0

All service and equipment was great.

Steven M. 
Rating:
5.0

Customer did not leave a comment.

Frank C. 
Rating:
5.0

Customer did not leave a comment.

Kaylee K. 
Rating:
5.0

Keep up the good work!

Ray B. 
Rating:
5.0

Customer did not leave a comment.

ANNA R. 
Rating:
3.0

Customer did not leave a comment.

John H. 
Rating:
3.0

I signed up for the auto pick up. The truck was parked in the very back, with no way to exit the parking lot. I had to drive across the grass to get out. Also, I reserved 2 furniture dollies which were not included in the truck. So I had to move several large pieces of furniture without them. When I informed the employee of all this at the return, he just made excuses about how late they'd worked the night before. Very frustrating.

Matthew K. 
Rating:
4.0

Customer did not leave a comment.

Chris V. 
Rating:
2.0

A cleaning fee was assessed on my return. I enquired but the location was unable to provide pictures of what was "dirty". The truck and trailer were returned in better condition that they were issued. Please advise, I will be reaching out shortly.

Mike O. 
Rating:
5.0

Had nothing but issues trying to book and reserve a rental online. Had issues trying to call on the phone as well, but your staff in person was great! Great value for the offered services especially. You guys were life savers for my move today!!

Zachary B. 
Rating:
5.0

Customer did not leave a comment.

Ben F. 
Rating:
5.0

I know most of the staff and they're all great, love this location

kerrie M. 
Rating:
5.0

Customer did not leave a comment.

Jonathon M. 
Rating:
5.0

Customer did not leave a comment.

GREG B. 
Rating:
5.0

Thank you for always being friendly and kind.

ANNA M. 
Rating:
5.0

Customer did not leave a comment.

Ruben G. 
Rating:
2.0

After having confirmed several times with various representatives that the items we reserved including a car transport, the truck itself and a dolly were available on site, my son arrived to find that they didn't seem to know who he was or what he was there for and that they weren't even sure they had a car transport until they went and looked in the back. We had already rescheduled this appointment several times so there was no reason it shouldn't have been already checked ahead of time to make sure everything was in stock. They did end up finding the car transport but we're not very helpful in explaining how the process worked. I was told that somebody could take care of this for him since he had never used one before and had no help. I was told they would do this for an extra $20 but nobody even offered to do that for him. He drove all the way back to his former house that he was moving from (about 15 to 20 minutes away) and realized that he was not given the dolly that we had paid for. He did not want to spend the money on gas to come back for it nor did he have time. We would appreciate a credit to my credit card as I was the one that paid for it. Sincerely Tara Grunlund (Bradley's Gross' mother) Thank you.

Tara G. 
Rating:
2.0

Staff wasn't very friendly and the bill wasn't explained. I declined the safe insurance charge but was still charged the $14.00 fee.

Hope B. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

I was in and out in 10 minutes

Alan W. 
Rating:
4.0

For starters have the equipment where you say it's going to be. My paper work, receipts, didn't have this location listed. Nor did I receive any communications that my pickup location had been changed. Wasted my time, my wifes time, fuel and money. This has happened before. No communication and ever changing locations. I only use you guys cause your cheaper than anyone else. I guess you get what you pay for.

Dave G. 
Rating:
5.0

Customer did not leave a comment.

Brady O. 
Rating:
5.0

Customer did not leave a comment.

James J. 
Rating:
4.0

Everything went well today. Very pleased!

RODNEY T. 
Rating:
3.0

Customer service was not great. No direct numbers for U-haul locations. Frequent redirecting of calls and ringing without answer. Long times on hold. Lots of misinformation and incorrect billing that I needed to sort through and correct. Last minute rescheduling and delays at almost every step of the process. Lost track of my U-box. But U-haul gave me $50 for every day that my U-box was late. That seemed fair. And it did eventually arrive with contents intact. Luckily this was not a time sensitive delivery, though, or it would have been a disaster.

jennie T. 
Rating:
4.0

Customer did not leave a comment.

Steven C. 
Rating:
5.0

this location has always been above my expectations

TIM K. 
Rating:
2.0

There were 3 workers at the counter with a line of people and only one worker was helping customers while the other two talked. Waited 10 minutes in line just to ask a question for the workers to all go outside with a customer to a vehicle and proceed to take forever with. I ended up just blurting it out in the parking lot because the customer service was horrible. They did back my truck out of a tight spot for me which i appreciated.

Kaylee K. 
Rating:
5.0

Customer did not leave a comment.

JOHN S. 
Rating:
5.0

Not make you out in all the info for trailer quote. Great equipment great price

Josh G. 
Rating:
4.0

Customer did not leave a comment.

Carmen O. 
Rating:
5.0

Customer did not leave a comment.

Denny B. 
Rating:
5.0

When I made the rental, I explained that I was moving from a 4 bdrm hous to a 4 bdrm house and yet there person offered a 15 ft truck, a little bigger truck would have been better. Other that that our move went smoothly.

Maggie Z. 
Rating:
5.0

Wished there was a ramp for the 10' truck but the workers were great!! Thank you!!

JILL J. 
Rating:
1.0

The guy that checked me in and out tried to rip me off. We guessed 70 miles initially but I only went 47 and he tried to charge me for 70. Same employee sat in truck texting on his phone when I was waiting for him to check the truck back in . Super unprofessional place.

Brad S. 
Rating:
5.0

Customer did not leave a comment.

jackie H. 
Rating:
5.0

No problem at the drop-off location

charles B. 
Rating:
4.0

Customer did not leave a comment.

Jennifer T. 
Rating:
4.0

The only issue I had was during the return. I got there right at closing time so I had to try and do the return online but it would not recognize that I was at this specific location. My brother also tried it from his phone and it would not work. We both had location services turned on.

James R. 
Rating:
3.0

Customer did not leave a comment.

Daniel R. 
Rating:
5.0

KEEP UP THE GOOD WORK

gene K. 
Rating:
5.0

So very thankful for U-Haul after no one showed up to help move a 4 bedroom house we were able to work it out to keep the truck one more day. Thank you U-Haul

Rebekah R. 
Rating:
1.0

The 5x9 trailer I rented for 3 days had one tail light not working. I told the sales person that I did not see a tail light she asked me to turn on the emergency flashers and told me they were working. I got home and checked. No tail light on the drivers side. I called U-haul to trade the trailer and was told they were closing in 18 minutes. I was 30 minutes away.

James C. 
Rating:
5.0

Always good service with these guys!!!

ROBERT L. 
Rating:
4.0

Customer did not leave a comment.

Pat H. 
Rating:
5.0

Customer did not leave a comment.

Dale A. 
Rating:
5.0

Customer did not leave a comment.

Lori C. 
Rating:
3.0

I was going to be charged for 2 days when I picked up my truck at 8:30 am and returned at 3pm because my reservation said I would drop off at 2:30pm. How dare you charge me for 2 days when I only have the truck for 6.5 hours.

Renee R. 
Rating:
5.0

The guys working there were super nice and professional!

Danielle B. 
Rating:
5.0

Customer did not leave a comment.

RANDY O. 
Rating:
5.0

Customer did not leave a comment.

Theodore P. 
Rating:
4.0

There was some debris in the van loading area that was easily swept out.

Jeffrey L. 
Rating:
5.0

Customer did not leave a comment.

Darren K. 
Rating:
5.0

Customer did not leave a comment.

Steve K. 
Rating:
4.0

Customer did not leave a comment.

Matthew S. 
Rating:
5.0

Customer did not leave a comment.

Greg C. 
Rating:
5.0

Very respectful

Linda J. 
Rating:
5.0

Very helpful and friendly team at this location!!

Lonnie H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Chris M. 
Rating:
5.0

Customer did not leave a comment.

jose A. 
Rating:
3.0

Customer did not leave a comment.

LINDA T.  |  Overall Experience 
Rating:
4.0

The move-in staff in the morning was very accommodating and wonderful and very much helpful. In the afternoon it became more of an issue when I had a few questions for the afternoon crew and really didn’t get any answers. I was disappointed also that there is only one reserve unit for us even though I had reserved three, but I am thrilled when I do have his climate controlled.

Adam B C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Dianna H.  |  First Impressions 
Rating:
5.0

Five Star

David E.  |  Overall Experience 
Rating:
1.0

Bunch of kids running a s**t show. Restrooms are filthy, facility is grossly under maintained, yet fees increase regularly. Should replace hand towels as often as increasing rent. Not gonna miss anything, will do my best to spread the word.

DEAN H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

China W.  |  Overall Experience 
Rating:
5.0

Didn't have any problems at all. Very convenient.

Mary C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Marty A.  |  Overall Experience 
Rating:
2.0

The majority of our belongings were ruined because of mice feces and mice urine. Disgusting and will never use Uhaul again.

brittany c.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Paul G.  |  Overall Experience 
Rating:
3.0

The storage space was rather expensive. The best thing about it was it’s on the first floor and by the door in the back of the building. However, you can only access the storage coming through the front door and walking to the back. The hours are not good either since they close early evening.

pamela r.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Mary C.  |  First Impressions 
Rating:
5.0

Justin Ring and the team were great! They were able to accommodate my last minute move with ease. I would highly recommend Love's Park Uhaul for all of your packing, storage and moving needs.

beverly p.  |  Overall Experience 
Rating:
1.0

I’ve come back to this uhaul over & over for years.This time they charged me 20.00 for gas &I only drove about 5-8 mls. ( just in loves park)the line was under full when i got it & still was charged!

Kimberly G.  |  First Impressions 
Rating:
5.0

Your 800 service really needs help, marginal at best.

Jarl P.  |  Overall Experience 
Rating:
4.0

I did not have any problems with this facility. The Customer Service people at the desk were all freindly and hellpful

Peggy S.  |  Overall Experience 
Rating:
5.0

Awesome

Tony R.  |  Overall Experience 
Rating:
4.0

Of all my experiences with Uhaul over my U-Box process, the Uhaul of Loves Park was the only place that was helpful and went above and beyond.

Janna S.  |  Overall Experience 
Rating:
5.0

Each one of the Staff that assisted me were kind, professional, and shared great moving ideas. As a business owner myself, I would be pleased to have any one of them work for me.

DANIEL F.  |  Overall Experience 
No reviews have been submitted for this location.

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