Customer Reviews for U-Haul Moving & Storage of Lower Greenville

Rating:

4.0

Great Customer Service

Rating:

5.0

The staff at the location were great however the movers that helped me move broke my dresser and stole my mother's ring. I do not recommend getting moving help from the u haul app.

Rating:

1.0

There was a hole in the top of my U-Haul which led to my mattress getting soaked during the move. I had to get a new mattress which was very expensive. This would have been prevented if the mattress cover I had ordered with the U-Haul has been in the back of the truck contract #17208156 which confirms the mattress cover order. Appreciate y'all forcing me to through money down the drain.

Rating:

5.0

TRUCK VERY CLEAN AND MAINTAINED

Rating:

1.0

I bought a motorcycle in Dalas. I made a reservationn for a utility trailer to bring it down to Louisiana. When I got there they found my reservation butg when I said I was renting it one way they said I could not do that and would have to bring it back to that store. I was then directed to a store 11 miles away where I was charged three times the price of the one I reserved.

Rating:

5.0

Latricia. Roberson

Rating:

5.0

The whole thing was easy-peasy the old fashioned way, in person. Check in was easy and fast, extending my rental by phone took two minutes and the check in was handing the keys to the guy standing outside the door when I pulled up. I have used this location many times and they are always great.

Rating:

5.0

The van was clean but the radio didn’t work.

Rating:

5.0

This 10 x 10 truck was the worst driving truck I have ever rented from UHaul. I have rented from this location many times over the years and this was the first time I have gotten a truck I didn't like. It had 159,000+ miles. The drivers seat was ripped up and worn badly. You had to slam the doors to shut them. And worst of all, the shocks were none existent. This truck bounced all over the place. If I were going on a long haul or even across town I would have returned it the minute I drove off the lot. I will say it was very clean, and staff at this location is top notch. My complaint is with the truck.

Rating:

5.0

I would say y'all would need a bigger parking area especially for the 20 footers because it was hard to find a parking when dropping it off

Rating:

5.0

Great service. Fast and smooth

Rating:

4.0

The calls over the phone don’t always get the attention in a timely manner. It’s twice I called and someone put me on hold then come back just to hang up the phone.

Rating:

5.0

Taylor at the desk was nice and very helpful

Rating:

5.0

Excellent Service, thank you very much!!

Rating:

4.0

The Uhaul car I rented had the check engine light on. On top of this emergency break were not working and the light was on as if this was activated. This is one of the most unsafe cars i have rented.

Rating:

5.0

Easy breezy process - quick in and out. The app doesn’t work that well for check in but service at the location is excellent.

Rating:

5.0

Thank u helped a lot

Rating:

5.0

It seems that the passenger’s door was missing Somme molding. It was very loaded in the cab.

Rating:

3.0

Dirty vehicle and a tool was left on the vehicle somewhere and came flying off while we drove it

Rating:

4.0

When I checked out reserving a truck myself at uhaul.com, I was presented multiple return locations around my destination, all very close and convenient. When I eventually had the reservation made by the store clerk via phone and went to pick the truck up, the clerk (and thus, I) was NOT presented any such acceptable return location options by your system.

Rating:

3.0

I booked my reservation online and the price was different when I came to pickup rental. The rep did not take time to ask for the confirmation number just started stating different prices. He never found the price I was advised online. I just basically paid the higher price so I could get the rental and get to my location to load up truck. I would advise reps to be more willing to listen to what the customer is saying they have booked and what the price is showing in there email or phone.

Rating:

3.0

I ordered a dolly and when I got to my house to move and opened the door the dolly was not there. Also the people who were working when I picked the truck up we're very nice but the people who were working when I dropped the truck off work not so friendly

Rating:

5.0

Garrett was extremely helpful with helping me pick the right sized truck. Would definitely recommend this location.

Rating:

5.0

Nothing

Rating:

4.0

Quick and easy check in and pick up process

Rating:

5.0

Great service. Always willing to help and very knowledgeable staff. ⭐️⭐️⭐️⭐️⭐️

Rating:

5.0

Friendly staff and hard working. t.

Rating:

4.0

I returned the truck a day early and think my bill should have been reduced for doing so and was told Uhaul wouldn't allow it. When I changed my reservation and picked it up one day later instead of the earlier reservation date my bill was adjusted lower. Sample principal should aply to returns.

Rating:

5.0

Staff at counter were very nice and answered all questions. Staff bringing equipment around assisted as well .

Rating:

5.0

Exelente

Rating:

5.0

Good service

Rating:

4.0

Great experience

Rating:

4.0

The back of the U-Haul has red dirt and it cause me to have to do an extra step so that I didn’t get my mattress and furniture dirty

Rating:

5.0

Anthony is always so helpful!! 5 stars!

Rating:

1.0

Rude counter help. Heavy-set tattooed white girl just plain rude. I would never have a representative with her behavior work for me. It’s because of her that I’ll consider going elsewhere. Please teach your help how to positively talk to customers.

Rating:

5.0

Very helpful representatives. The truck was spotless and ran great w air conditioner and good radio. .

Rating:

5.0

Agent was fantastic!

Rating:

3.0

My storage unit was FULL of rat poop. It even got in some of my boxes. Would not recommend.

Rating:

5.0

heater in box van did not work. other than that, all was excellent

Rating:

5.0

This location Rocks Anthony and his team are great

Rating:

5.0

Staff was great Very professional

Rating:

5.0

Excellent

Rating:

1.0

Have better customer service. From the moment I walked in the man was rude and dry. He made me feel as if I needed to go to the Ferguson location to rent only because I told him I usually rent from them because it’s closer to me. He immediately in a Sarcastic way jumped on the phone telling the 800 number “ I”’m canceling with there location which I never said and to check with the other location.” He back and forth with me trying to put words in my mouth and I just had to tell him I feel as if you don’t want rent to me. Then when I did get the can it was very dirty with mud on the foot board getting in and dried up mud on the pedals. The van needed a wash and a good wipe down clean up. It seems as if they didn’t do anything to have the van ready for the customer. Also all tires were very very low on air. This took another 20 minutes or so after i brought it to there attention that the dashboard light was on in the van detecting the low pressure on the tires. I continued to tell the man who was putting air in the tires that the light was still on and he said Well I know what my gage says. So he stop putting air in the tires because of what his gage read. Nothing was checked leaving and on return as soon as I walked in the first thing the same guy said was look at me and Asked if I had put some gas in the van. Terrible service!

Rating:

5.0

Super swift service , great inventory of trucks.... store has way more available than other locations. I will always use this location going forward.

Rating:

5.0

Everyone is so nice! The manager and Maddox were great!

Rating:

5.0

Excellent ! Anthony and the rest did a fantastic job! Thanks.

Rating:

5.0

Great location, great service! Would definitely use them again!

Rating:

5.0

Everyone was great

Rating:

5.0

They were very professional, prompt, and courteous. The van was clean and gassed. The appointment was prompt and on time we received the van immediately upon arrival.

Rating:

2.0

Rodents and roaches in units

Rating:

5.0

Anna and Anthony represented Uhaul very well by being professional, engaging, and courteous. The process of getting signed up for the complimentary free 30 days of storage and ending the contract was smooth and seamless. Thanks for having good people have provide great service.

Rating:

3.0

There were rat and roaches

Rating:

5.0

Garrett went above and beyond, was great help.

Rating:

3.0

Rats ate thru my storage containers

Rating:

5.0

Customer service from Anthony was excellent 👌

Rating:

4.0

I am grateful that after the wedding there was an open unit to store my decorations and I was seeking somewhere to bring all of my event decor. Unfortunately the access hours do not align with what I need. Also saturdays are big event days for me, having to wait in line just to see if I paid so that someone can escort me back to unlock my unit was a little unsettling. All in all the staff at this location are phenomenal and friendly!

Rating:

5.0

I love Anthony and Savannah they allows have outstanding customer care.

Rating:

5.0

Great staff make the difference

Rating:

5.0

Staff was extremely helpful and nice

Rating:

5.0

Staff goes above and beyond to help make our life more convenient. Super friendly. Very knowledgeable. 10/10 would recommend this location again just for the staff

Rating:

5.0

Greenville Ave U-Haul has an amazing staff that genuinely cares about their customers. Everything bad that could have happened during my move did and the location was gracious, kind, and went above and beyond to help me.

Rating:

1.0

Not enough space to move belongings to be able to fit in the Storage. The hallways are way too small. Was not able to maneuver to put my couch in the storage unit because there was not enough space in the hallway and everything was cluttered and dusty. Trucks were also in the way

Rating:

5.0

The Manager is outstanding, the facility is very good, his staff is helpful as well! A+

Rating:

5.0

This is the best location in Dallas Texas. The staff is super polite, professional, and goes out of there way to be helpful. I had this storage unit for over a year and my experience was awesome from day one till my move out date on 9/9/23. I will recommend this place if I know someone needs storage and I would use them again if need at same location 1616 Greenville Ave, Dallas Texas

Rating:

5.0

The hours to access the storage unit is not optimal but Uhaul makes up for that with their amazing staff!!! Anthony Blankenship rocks!!!!

Rating:

4.0

The website caused me some payment problems. It can be a little glitchy. I moved out this week due to the continuing, increases in storage fees. Keeping my treasures was no longer worth the cost. The staff was always helpful.

Rating:

4.0

Great service.

Rating:

5.0

Staff was very friendly and helpful.

Rating:

1.0

I called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you." I believe that you have a business run by fools. My $19.95 van rental cost me almost $90.00 with all your charges of fraud and fees. I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.

Rating:

1.0

I had a terrible experience.. This was a waste of my time and money and it was misersble.

Rating:

5.0

This location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100% recommended.

Rating:

5.0

Dealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...

Rating:

5.0

Absolutely satisfied

Rating:

5.0

Everyone was extremely helpful!!

Rating:

5.0

A pleasure to deal with! Great service!

Rating:

5.0

Wade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful

Rating:

5.0

It was amazing they helped so much they backed in my trailer and assisted with unloading the trailer

Rating:

2.0

I was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.

Rating:

5.0

The crew at U-Haul are excellent!

Rating:

5.0

Great staff

Rating:

5.0

The guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service

Rating:

5.0

The young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!

Rating:

1.0

Staff is great; facility is shoddy.

Rating:

5.0

Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!

Rating:

5.0

Edgar does an awesome job. Very knowledgeable and hard worker.

Rating:

5.0

Good

Rating:

3.0

People working the counter were friendly and helpful.

Rating:

5.0

Great experience in both picking up the U-Box and dropping off.

Rating:

5.0

Great !