Customer Reviews for U-Haul Moving & Storage of Lower Greenville

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lower Greenville

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sharonia G. on

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Marcelyn M. on

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Mary Kay F. on

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We had to wait a long time to get help at this location. The woman behind the counter was clearly overwhelmed and was extremely rude to other customers. We could tell no one was winning, so bent over backwards not to upset her any further. This may not be the job for her.

Claire B. on

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Great customer experience and extremely easy rental process!

MARQUEZ K. on

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Nekethia F. on

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Always use this location Fast clean and great customer service

TRACEY J. on

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Liked Xavier very nice and an asset to U-Haul Thank you

Cuong M. on

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Try it for yourself then you know

Daniel D. on

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Dale G. on

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JOSH B. on

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I tried to add on a furniture dolly part way through my afternoon rental. I went to the store, and it took 20 minutes. The staff did not know how to work the online uhaul system. Clearly your system is hard to use, and your employees need more training on it. Additionally, I was charged for an after hours return, even though I returned my equipment before the store closed.

destiny J. on

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Jeffry S. on

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JAY R. on

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Daniel D. on

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Luis S. on

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Clifton L. on

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Didn't like the hidden fees

TONY L. on

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Passed around uhaul locations multiple times. When I finally got placed, 3 hours after my initial reservation, I had to wait there for an hour for them to look up what happened and how I ended up there. My rental time got cut into because of how long I was at the uhaul location. Lastly, they had the truck running when I got into the truck. I did not receive a paper copy of where the gas mileage was and no one walked around the truck with me for any previous damage. I filled the gas up where it was when I got in the truck and informed the lady who took me to the truck that the return time should be changed, along with the gas mileage because I was there waiting for the truck for an hour. I was charged another $75 after returning the vehicle. Very unprofessional. I have used uhaul multiple times in the past but I will not be returning.

NATALIE K. on

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Sapphire was a rockstar! She helped multiple customers at the same time, was quick and efficient and thorough, and such a joy to work with!! She definitely made my experience positive and memorable at the UHAUL location at Greenville Ave. Definitely recommending this location and the rentable containers to friends! - Natalie K.

Manhel M. on

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Bradley B. on

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The customer service was by far the worst I’ve ever experienced. Once I got my rental, there was some weird stain on one of the seats and the truck was just dirty as a whole.

amy W. on

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The truck size that was recommended by the employees was too small. It didn’t have a ramp and was really hard on my moving team. Cost me extra trips.

Lonnie P. on

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check in process on phone was not working - kept telling me that my phone's location ap was turned off - its never turned off - and when it finally seemed to work - asked me if I wanted to continue the rental not check it in

Aaron B. on

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Bettie S. on

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The owner was not friendly.

Michael R. on

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Awesome service! Was even about $25 cheaper than the original quote... Thanks for the help moving!

Ralph G. on

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Judith M. on

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No waiting!i was recognized as I came in to return the dolly that I had rented. By the time I reached the counter, the paper work had been printed and I was on my way!

Darwin S. on

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jeremiah S. on

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Meghan B. on

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I have had 2 experiences with this location in the past 6 weeks. I rented a truck to move apartments and had 0 issues, then i rented a van to pick up a couch i was buying. When I went to rent the van the shop only had 2 employees, and was busy. I waited about 25 minutes for my turn and was told by the employee helping me that I was late. I purchased 15 miles and was told to return the van with 1/4 tank of gas. The van had a different amount of miles on the gauge than what was in the link to the check in that I was sent. I received the van with 5179 miles, and dropped it off with 5191 miles and a 1/4 tank of gas. I used a total of 11 miles over the course of and hour and a half. I got my receipt and was charged for additional mileage and gas. I can understand when a shop is short staffed, but overall I was very disappointed with the experience and will not be using this location again.

Jerel H. on

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Christopher B. on

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Judith M. on

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They need more than one person checking people out. There is always a wait line. Staff is courteous and competent, but there is a waiting line.

Evan M. on

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John W. on

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Kenneth N. on

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Mauri Q. on

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Staff is great; facility is shoddy.

VOVVY L. on

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Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!

Arthur h. on

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Edgar does an awesome job. Very knowledgeable and hard worker.

Jagadish M. on

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Good

James W. on

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People working the counter were friendly and helpful.

Stephen W. on

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Great experience in both picking up the U-Box and dropping off.

Quiera B. on

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Great !

Teri h. on

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I’ve never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.