Customer Reviews for U-Haul Moving & Storage of Lower Greenville

8,192 reviews

1616 Greenville Ave   Dallas, TX 75206
(On the corner of Greenville and Ross)

(214) 823-5830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(214) 823-5830

1616 Greenville Ave
Dallas, TX 75206
(On the corner of Greenville and Ross)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

David R. 
Rating:
4.0

The best part of my rental experience was the people. They had a very kind and professional staff.

DANIEL P. 
Rating:
5.0

The service overall was great. My only issue is when I brought back the blankets that I forgot the previous day, the gentleman said thanks. I had to ask for receipt or confirmation, but he then got on the computer and checked me out. Probably just little confusion.

Odester W. 
Rating:
4.0

Customer did not leave a comment.

JON K. 
Rating:
5.0

Customer did not leave a comment.

Andrew S. 
Rating:
5.0

Customer did not leave a comment.

Corey S. 
Rating:
5.0

my experince at this location was excellent.(store#741028). 2 of your employes really made the experince stand out. Wade Pounds and Anthony Blankenship are exemplary employees. they were knowledgeable,courteous and friendly.They went out of thier way to make sure i had everything i needed for my rental to go smoothly. I will definitely use this location going forward an be happy to recommend it to anyone who asks. Sincerely Mitch B.

Mitchell B. 
Rating:
5.0

Quick and professional service. Ricky was very friendly and helpful. I used Uhaul 2 times in the last month on 2 different locations. Big difference. I am definitely coming back here at Greenville. Thank you for a great service.

Sinisa M. 
Rating:
5.0

Customer did not leave a comment.

Edward W. 
Rating:
5.0

Customer did not leave a comment.

kenia S. 
Rating:
5.0

Excellent experience all around.

Rachel D. 
Rating:
5.0

Thank you!

Linda L. 
Rating:
3.0

Customer did not leave a comment.

Tran S. 
Rating:
5.0

Customer did not leave a comment.

MARCO M. 
Rating:
5.0

None at this time

Debra C. 
Rating:
5.0

Great staff and service!

VALIERIE Z. 
Rating:
5.0

Nothing, they were perfect

Meghan H. 
Rating:
5.0

Customer did not leave a comment.

JT T. 
Rating:
5.0

Customer did not leave a comment.

SEAN M. 
Rating:
1.0

Customer did not leave a comment.

TaTammy E. 
Rating:
5.0

Customer did not leave a comment.

Victor P. 
Rating:
5.0

Customer did not leave a comment.

Julie J. 
Rating:
2.0

They changed my van reservation the night before pickup. I made the reservation a week before the pickup date. Call center rep unprofessional and really didn't care. She thought I should've been happy that she called me and try to fine me something else. Just all around a horrible experience. Next time I've rather spend $150 a day to rent the van at Home Depot than to deal with Uhaul again.

Willie P. 
Rating:
4.0

No dollys were at this location. Made difficult to move

LarryLee L. 
Rating:
4.0

Customer did not leave a comment.

Brent F. 
Rating:
5.0

Customer did not leave a comment.

Sheronica I. 
Rating:
5.0

Very quick check in procedure, staff were friendly and helpful.

Alan S. 
Rating:
4.0

Customer did not leave a comment.

Christian L. 
Rating:
4.0

Everytime I rent the equipment is never in the truck. Takes more time to go in and get what I requested. I know there is a shortage, but customers should he alerted at least 24 hours in advance if the rented equipment is not there. Not having a furniture dolly made the move extremely difficult and even have to leave behind a dresser which now results in me spending more money

Morgan H. 
Rating:
5.0

Great customer service . Went beyond the norm. This is one of the better locations . Good service . Keep these guys .

Albert V. 
Rating:
5.0

Customer did not leave a comment.

Adam B. 
Rating:
4.0

I'm really upset that the 15-ft truck is not 15 ft long. If I rent a 15 ft truck, it would be reasonable for me to assume that I can move a 14 ft item. But the actual bed of the truck is only 12 ft long, which means someone cannot even move a 13 ft long item inside of a supposedly 15 ft long truck, which is complete BS. I complained when I checked out the truck, used a measuring tape to prove that the length was wrong, and the employees insisted that it is "considered" to be a 15-ft truck, but fully acknowledged that I would not be capable of transporting a 13 or 14 ft item inside of it, which is ridiculous. Even when I offered to pay more money to get a bigger check, I was told that they were not available. This is a nearly complete waste of a rental truck. Please change your numbers to reflect accurate sizing.

loryn O. 
Rating:
5.0

They were prompt and courteous.

michela P. 
Rating:
5.0

Customer did not leave a comment.

Corkishia G. 
Rating:
5.0

Ryan was super friendly and very helpful. He helped me save money. Coulter made returning the van easy and quick. ( Plus he's really easy on the eyes....woof!)

Serena S. 
Rating:
5.0

Customer did not leave a comment.

Riley H. 
Rating:
5.0

Wade and Anthony were exceptionally friendly and accommodated my requests. Thanks for the help!

Corey T. 
Rating:
5.0

Anthony was really great. He helped me securing the vehicle quickly and also shared some moving tips that really really helped. Thanks Anthony.

Vaibhav S. 
Rating:
5.0

Customer did not leave a comment.

Loretta F. 
Rating:
3.0

Customer did not leave a comment.

Jacqueline S. 
Rating:
5.0

Customer did not leave a comment.

raymond S. 
Rating:
5.0

Customer did not leave a comment.

wesley P. 
Rating:
5.0

Customer did not leave a comment.

WILLIAM L. 
Rating:
5.0

Customer did not leave a comment.

jhania L. 
Rating:
5.0

Great staff!!

Andy S. 
Rating:
5.0

My only complaint is the inability to reach someone at this location by phone… otherwise good service!

Taylor S. 
Rating:
5.0

Nothing really. Professional, friendly staff who made sure to offer applicable services and/or help specific to my move. Greatly appreciated their customer service. Top notch!

MICAH M. 
Rating:
5.0

Everyone at this location is incredibly kind and helpful. I highly recommend it for all of your moving needs!

Michelle M. 
Rating:
5.0

Best sales rep I've ever encountered anywhere

ROBERT C. 
Rating:
5.0

5 Star

Curtis L. 
Rating:
5.0

Customer did not leave a comment.

Joella H. 
Rating:
4.0

Customer did not leave a comment.

rodger A. 
Rating:
5.0

Customer did not leave a comment.

Ivan D. 
Rating:
5.0

A very pleasant experience with a really nice manager who made sure all of our questions were answered. Made us feel welcome and treated us kindly. Great location!

WendyMillsap M. 
Rating:
5.0

The guy that handled my rental was first class

William C. 
Rating:
5.0

Customer did not leave a comment.

Curtis H. 
Rating:
5.0

No comment.

gilberto Q. 
Rating:
5.0

Customer did not leave a comment.

TARRIAN A. 
Rating:
5.0

Customer did not leave a comment.

Patrick B. 
Rating:
5.0

I had to go to an alternate location to pick the trailer up. Unfortunately, while the attendant was professional, the location did not have the trailer hitch or moving materials I specified in my on line reservation. So I needed to buy a hitch at a nearby auto parts store, then go to the original reservation location to pick up the moving materials under a separate contact. The net result was it took several hours longer to get the equipment and materials, which put me significantly off schedule. It seems to me that when you are redirecting an online reservation to an alternate location, you should give the customer a heads up that the location will not have the other materials ordered (especially the trailer hitch).

Christopher R. 
Rating:
5.0

Customer did not leave a comment.

miguel V. 
Rating:
5.0

My truck had no Air Conditioning. Which seems like a tiny deal, but it makes it horrible when moving in the heat and expecting a nice cool cabin to cool off in.

Joseph B. 
Rating:
4.0

The truck was quite dirty and the gas wasn't the same as they said it was, but we put those on the form and were not a huge deal. The actual service was great, the process easy, and the people friendly.

Melissa B. 
Rating:
5.0

Customer did not leave a comment.

Ryan B. 
Rating:
5.0

Dennis was great getting us checked in and all set! We had the truck for about 12 hours and didn't have any issues. Everyone was very kind!

Carter D. 
Rating:
4.0

Customer did not leave a comment.

Michelle M. 
Rating:
5.0

Customer did not leave a comment.

Daniel L. 
Rating:
5.0

The staff here is excellent. the guy who checked me in and checked me out. Was a complete pro. he needs a raise so you can keep him long term. Thank you - Dan

Daniel C. 
Rating:
5.0

This is about the 4th or 5th time I have used this location. It is excellent!!

Janet F. 
Rating:
5.0

Customer did not leave a comment.

Sam L. 
Rating:
4.0

Customer did not leave a comment.

Felicia M. 
Rating:
5.0

Customer did not leave a comment.

Paul A. 
Rating:
5.0

Wade was awesome and super great to work with.

Bethany F. 
Rating:
5.0

Customer did not leave a comment.

Courtney K. 
Rating:
5.0

Customer did not leave a comment.

Jason V. 
Rating:
5.0

Customer did not leave a comment.

Phillip B. 
Rating:
5.0

Windshield wipers needed to be replaced. But the pick up location as well as customer service was excellent.

Shawn A. 
Rating:
5.0

Very professional stuff and willing to help the client

Albert V. 
Rating:
5.0

Customer did not leave a comment.

Christine H. 
Rating:
5.0

Customer did not leave a comment.

Richard B. 
Rating:
5.0

Customer did not leave a comment.

Keith S. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

This is the best U-Haul facility I have been to. Well run, organized and very helpful, polite staff. Very impressed!

David M. 
Rating:
5.0

Customer did not leave a comment.

Christophe L. 
Rating:
5.0

Everything Is OK

vernon J. 
Rating:
5.0

Customer did not leave a comment.

Joseph A. 
Rating:
5.0

They were very helpful and friendly

Isabell G. 
Rating:
5.0

Customer did not leave a comment.

MARIA T. 
Rating:
5.0

Customer did not leave a comment.

Dan B. 
Rating:
5.0

Customer did not leave a comment.

Todd M. 
Rating:
5.0

Customer did not leave a comment.

Vasily S. 
Rating:
5.0

Everything was good, the GM was on the ball, helpful and efficient.

David M. 
Rating:
5.0

Customer did not leave a comment.

Ellmur M. 
Rating:
5.0

This was probably the most efficient uhaul location I've dealt with. The two guys working were very helpful, knowledgeable, friendly, and ultra efficient. It made the end of a long move very simple. Thank you to those two gentlemen.

ROSS L. 
Rating:
5.0

Friendly, quick in and out and back to drop off. A+

Ivan D. 
Rating:
5.0

great experience.

James D. 
Rating:
5.0

Customer did not leave a comment.

Robert P. 
Rating:
5.0

Customer did not leave a comment.

David G. 
Rating:
1.0

truck broke down after 20 miles. Then broke again. wasted hours and hours waiting on the truck. waited over an hour to get the bill corrected.... still not corrected including charging us for moving pads we never ordered or received. Haven't heard back about why they decided to charge us for those. back on the phone waiting 30 min... rent a truck from penske or use your car and do 20 trips. it'll be faster

David R. 
Rating:
5.0

Customer did not leave a comment.

Ruby C. 
Rating:
5.0

Customer did not leave a comment.

CHASIDY C.  |  Overall Experience 
Rating:
5.0

Dealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...

Virginia P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN W.  |  Overall Experience 
Rating:
5.0

Absolutely satisfied

daniel d.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

CANDICE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Emma R.  |  Overall Experience 
Rating:
5.0

Everyone was extremely helpful!!

CHASIDY C.  |  First Impressions 
Rating:
5.0

A pleasure to deal with! Great service!

Gary S.  |  Overall Experience 
Rating:
5.0

Wade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful

Lashawanda P.  |  Overall Experience 
Rating:
5.0

It was amazing they helped so much they backed in my trailer and assisted with unloading the trailer

Lashawanda P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lexie W.  |  First Impressions 
Rating:
2.0

I was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.

sarah c.  |  Overall Experience 
Rating:
5.0

The crew at U-Haul are excellent!

Jessie S.  |  Overall Experience 
Rating:
5.0

Great staff

Jennifer t.  |  First Impressions 
Rating:
5.0

The guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service

Jessie S.  |  First Impressions 
Rating:
5.0

The young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!

manuela p.  |  Overall Experience 
Rating:
1.0

Staff is great; facility is shoddy.

Mauri Q.  |  Overall Experience 
Rating:
5.0

Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!

VOVVY L.  |  Overall Experience 
Rating:
5.0

Edgar does an awesome job. Very knowledgeable and hard worker.

Arthur h.  |  Overall Experience 
Rating:
5.0

Good

Jagadish M.  |  Overall Experience 
Rating:
3.0

People working the counter were friendly and helpful.

James W.  |  Overall Experience 
Rating:
5.0

Great experience in both picking up the U-Box and dropping off.

Stephen W.  |  Overall Experience 
Rating:
5.0

Great !

Quiera B.  |  Overall Experience 
Rating:
1.0

I’ve never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.

Teri h.  |  Overall Experience 
No reviews have been submitted for this location.

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