Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Get the mileage right. I was overcharged by $500 because they put the wrong starting mileage. A manager needs to reach out to me now.
Miles M
Rating:
5.0
Just keep doing what y'all do that's why I keep coming back
Michael M
Rating:
3.0
Make sure the u-haul engine is tune up for better mileage
Bobby T
Rating:
5.0
Customer did not leave a comment.
VAN N
Rating:
5.0
Great customer service, owner in particular was amazing, very fast and helpful. Very impressed with customer service and his hard work.
Sebastian M
Rating:
4.0
Customer did not leave a comment.
SAUL H
Rating:
5.0
Satisfatorio
JOSE M
Rating:
5.0
Best staff ever at Dallas!!!
Kenneth M
Rating:
5.0
Great experience all the way around.
randy s
Rating:
3.0
I got right in there and they checked me out. And said the trucks outside. So I go out there’s several trucks out there. I have no idea which one I’m supposed to take and I did not know where to park my car because I was going to have to leave it up there. So I finally found the guy that was outside and ask him where to park my car and he said oh they didn’t tell you that inside. so he told me to park my car next-door to the pet store and so I did and I came back to get in the truck that I had rented and the windshield was so dirty. I could barely see out of it and nobody told me to take pictures and send them in before I left the lot. I’ve seen the text when I got home about 45 minutes later. I had taken pictures while I was in the lot because I have rented cars and things before and I knew that you were supposed to do a check of what was wrong with the vehicle before you took it so I have pictures, but I did not turn them in on the text that they had sent me because when I tried to do that, it had expired so I called the number and talk to a lady and ask her what I needed to do because I said I had taken pictures, but I did not know I was supposed to send them and I did not know any of that because nobody even mentioned it to me. So I took the truck I did my moving and I brought the truck back that night and I get up to the door to drop the keys and it says if you are dropping the keys, you have to check in on the return website so I get on there and it will not accept my card so I try another card and it will not accept that so I called the number that’s on the door and left a message a text message explaining that it would not accept my card. Even the one that I had used earlier that day when I got the truck. It was very confusing. Nobody told me I was supposed to take the pictures. Nobody told me I was supposed to get on the website to return it they said just drop the keys in here When you bring it back. so now I am going up there to find out how much they charge me for the trip. Communication is the problem I had with them.
Tammy A
Rating:
5.0
Too many pictures to upload when you’re returning the U-Haul at 1am in the morning
KATHY H
Rating:
4.0
Customer did not leave a comment.
Mitchell R
Rating:
5.0
Customer did not leave a comment.
Michal S
Rating:
5.0
Customer did not leave a comment.
RICHARD F
Rating:
3.0
parking lot is a disaster and they sent me away with a damaged trailer.
Greg J
Rating:
5.0
Customer did not leave a comment.
Kenneth B
Rating:
5.0
Customer did not leave a comment.
Anna G
Rating:
5.0
Customer did not leave a comment.
John A
Rating:
5.0
Customer did not leave a comment.
Ignacio G
Rating:
5.0
Customer did not leave a comment.
john h
Rating:
5.0
The Toy Hauler is a well designed trailer.
Chris B
Rating:
5.0
It went like clockwork thank you
COLIN B
Rating:
3.0
I filled gas and I got charged for gas!! It was at 3/4 when I received the car and I drove approx 13 miles with it and I still filled it with gas and they charged me gas!
Lina A
Rating:
5.0
Staff was great and helpful!
Trevor S
Rating:
5.0
1st class operation and customer service
MICHAEL H
Rating:
5.0
Customer did not leave a comment.
Jonique J
Rating:
5.0
Customer did not leave a comment.
MICHAEL C
Rating:
5.0
Customer did not leave a comment.
Delia H
Rating:
5.0
Customer did not leave a comment.
Jason P
Rating:
2.0
I rented a smaller vehicle for a long-distance trip, but upon pickup I discovered the air conditioning was not functioning properly. Because I had a 10‑hour drive and a strict deadline to meet my home‑closing obligations, I was told my only option was to take your largest available vehicle. This substitution significantly impacted my trip. The larger vehicle consumed more fuel, was difficult to navigate while towing a trailer, and prolonged my travel time. As a result, I incurred additional out‑of‑pocket fuel expenses and unnecessary stress due to circumstances outside my control. I am requesting reimbursement for the increased fuel costs and an adjustment to the rental charges, as the vehicle I was forced to take was not comparable to what I reserved and the issue originated from equipment that was not functioning properly. I do want to mention the assistant store manager was no help and had a horrible disposition regarding the situation. I will add the store manager was very communicative but I’ve yet to hear back from her since she was off on Friday.
TERELL B
Rating:
4.0
Truck was pretty beat up. Other than that the experience was great
Christopher H
Rating:
5.0
Customer did not leave a comment.
ceasar d
Rating:
5.0
Customer did not leave a comment.
DIANE C
Rating:
5.0
Customer did not leave a comment.
Gerard B
Rating:
5.0
Customer did not leave a comment.
CAROLINE A
Rating:
3.0
Customer did not leave a comment.
April W
Rating:
4.0
Customer did not leave a comment.
Jesus E
Rating:
4.0
Customer did not leave a comment.
Stephen C
Rating:
5.0
this location was convenient but only after I had to call to change the original location which was far away. the return was very quick and uncomplicated we done!
BARRY C
Rating:
5.0
Customer did not leave a comment.
David C
Rating:
5.0
Customer did not leave a comment.
Mark B
Rating:
4.0
Customer Service was decent nothing to write home about. I signed up for an 8am pick up but when the day arrived I was arrived to a closed store and when I called Customer Service they told me that location doesnt open until 9am. We had to waste an hour of time
Anne R
Rating:
4.0
Customer did not leave a comment.
Adrienne M
Rating:
5.0
Customer did not leave a comment.
Oscar B
Rating:
4.0
Great customer service. Even though I had to wait a bit to check in (they were busy), the staff at least acknowledged me and said they would get with me as soon as possible. This is BIG in my book for customer service and doesn't happen very often anymore!
NANCY B
Rating:
4.0
When a customer has rented from a company for years, they should be treated with courtesy, professionalism, and respect. Unfortunately, that was not my experience at this location. I was contacted regarding a trailer that I needed to keep longer than originally anticipated, and the way I was spoken to made me feel as though I was being treated like a delinquent rather than a long-term paying customer. To make matters worse, I was also overcharged, which has never happened to me in the past. As customers, we pay for a service and a rental agreement. We should be treated with dignity and provided with good customer service, especially when we have established a long history with the company. During my interaction with one of the employees at this location, I felt disrespected and completely disregarded as a valued customer. The experience was so upsetting that I felt compelled to file a report regarding the employee’s conduct. I have always appreciated the services provided by this company, which is why this experience was particularly disappointing. I hope management takes this feedback seriously and works to ensure that loyal customers are treated with the respect and professionalism they deserve.
Verona m
Rating:
5.0
Customer did not leave a comment.
kelly s
Rating:
5.0
The inside of the windshield was so dirty with footprints and handprints and smeared food that I could barely see out of it.
Karen T
Rating:
5.0
Customer did not leave a comment.
Taylor D
Rating:
5.0
Anthony the manager always goes above and beyond to be helpful! My favorite location!!
Matt M
Rating:
5.0
Customer did not leave a comment.
CANAAN O
Rating:
3.0
Customer did not leave a comment.
ADAM D
Rating:
3.0
It was clean, but the engine light was on; it was almost empty. Noone told me I needed to take pics or bring it back with gas. I asked about the gas. I was driving so saw a text when I was stopped at a light. The engine was missing at one point and we were afraid we were going to break down. Return was easy.
Kathryn C
Rating:
5.0
Super fast drop off!
Andres F
Rating:
3.0
Everything was good except the person who wrote the contract.was the rudest shortest customer service.
STEPHEN W
Rating:
5.0
Customer did not leave a comment.
Louis G
Rating:
5.0
Customer did not leave a comment.
Chad R
Rating:
5.0
Better service than I got in spring, thankfully but I do know that I don’t want to use y’all ever again just from the experience I had from the previous location. It was horrible.
Renata M
Rating:
1.0
This was the worst moving experience I’ve ever had. I reserved my truck on May 01, 2026, and on May 29, 2026, agent called and changed my pickup location. When I arrived at new location on May 30. 2026, computer was down and after waiting over 1-hour. I had to go to original Greenville to rent the only truck available. Agent was argumentative and rude. Quoted wrong rates and gave wrong mileage allowance.
roderick b
Rating:
5.0
Customer did not leave a comment.
Zakkai H
Rating:
5.0
Awesome
AKIBOR J
Rating:
5.0
Great experience with every employee.
OTTIS D
Rating:
4.0
No one on site but it was late Saturday. Nice place just very busy with people dropping off. Would recommend to friends for location and lots to choose from.
chris r
Rating:
5.0
The best! Anthony and Taylor are so very helpful and accommodated me in my move in so many ways. Jerry did a great job last year putting on my hitch and he is always so kind. One thing though, I was to get a deposit back of 60 dollars but only received a portion of that. Also, in my move to NC I paid cash and was to receive the 100 deposit back from that and never did. I would like a follow up on these deposits please. Thank you.
susan L
Rating:
5.0
Customer did not leave a comment.
RYAN K
Rating:
5.0
Customer did not leave a comment.
Michael C
Rating:
5.0
Customer did not leave a comment.
MARTHA S
Rating:
5.0
Nothing at all. Everything from your site and phone ppl to your van were excellent. Thank you
MARTHA S
Rating:
5.0
Passenger seat belt latch was stuck, should be fixed. App sucks - return process took forever, strongly disliked not being able to upload the photos I had snapped a minute earlier, and when I attempted to submit, the whole thing hung for 15 minutes and I finally gave up.
IRA P
Rating:
1.0
First, you all need more staff. Staff was way too overwhelmed. They were all nice but clearly understaffed. Next, my truck had the check engine light on and almost didnt start when I turned the key multiple times. Your app is awful; it wouldn’t let me do anything. It also randomly wouldn’t let me rent, which set me back over an hour until we got it resolved.
Stratford S
Rating:
5.0
Jordan and Isaac were fantastic! They were communicative, well-prepared, attentive to my needs, and worked efficiently throughout the entire move. After having a poor experience booking through U-Haul previously, I spent a lot of time carefully reading reviews before choosing a company this time around. I’m so glad I chose them — they made the entire moving process so much less stressful. I would absolutely recommend them to anyone looking for reliable moving help!
Abigail I
Rating:
5.0
It’s always a pleasure when using the location of Lower Greenville in Dallas TX 75206… Thank you!
Jackie S
Rating:
5.0
Mothing
Michael H
Rating:
5.0
Great people 👍
Monica S
Rating:
5.0
Customer did not leave a comment.
Laura S
Rating:
5.0
Customer did not leave a comment.
Patrick R
Rating:
5.0
By far the best uhual in the dallas I have dealt with. Staff is amazing and knowledgeable.
Nathaniel F
Rating:
2.0
I was very disappointed in U-Haul for making me FOLD 25 packing blankets. I rented them, paid the charge, and you then made me get into the back of a box truck in 90° weather and fold up 25 blankets I paid to use. That would be like staying at a hotel and having to do the laundry before checking out. I’ve never been humiliated quite like that, and I don’t think I’ll be using your company ever again. Here’s an idea. Don’t nickel and dime your customers for stupid things like this if you want them back. I rented from you dozens of times. But today might have been the last time, depending on whether I hear back after taking the time to answer your survey. If I don’t hear back, you have seen you last dollar from Tye
MARK E
Rating:
5.0
Dropped off in Dallas. Workers were ready and helpful. Easy process.
Marty U
Rating:
4.0
Had to go inside instead of waiting for someone like sign said
Craig M
Rating:
5.0
Customer did not leave a comment.
Mark M
Rating:
5.0
Friendly staff. Got me in and out quickly
Larry S
Rating:
5.0
Customer did not leave a comment.
Tracy R
Rating:
5.0
Nothing. Was great.
Kevin K
Rating:
5.0
Customer did not leave a comment.
Brian B
Rating:
3.0
Trailer lights stopped working
James C
Rating:
4.0
Electrical connector kept vibrating loose between the hitch and the trailer. I finally had to zip tie it to keep it from coming disconnected. Suggest using a locking connector in the future.
JOHN F
Rating:
4.0
Customer did not leave a comment.
JOHN F
Rating:
4.0
The staff were polite and professional! The young lady working the counter was really good with the customer service. The vehicle could have been better cleaned: There was dog hair and the smell of it in the vehicle; also, there was a good bit of trash in the door pocket and on the floor. Other that, the vehicle was ok. The rating is high because of young lady at the desk; she was by herself but she worked the process so the wait for those of us in line was short.
Jacqueline S
Rating:
5.0
Make sure the lateral mirrors dont move out of place. I had a terrible issue with the passanger mirror, it would not keep still.
Carlos H
Rating:
5.0
Had some problems but they corrected. Thanks
john w
Rating:
5.0
Customer did not leave a comment.
Michael P
Rating:
5.0
Customer did not leave a comment.
John M
Rating:
5.0
Bluetooth
MARGARITA P
Rating:
5.0
Customer did not leave a comment.
CESAR A
Rating:
5.0
the gentlemen who helped me put the trailer on was great and even helped to tighten my hitch so it would ride better.
Matthew s
Rating:
5.0
Customer did not leave a comment.
Huey R
Rating:
5.0
Be ready to be prepared to navigate the text messages. Great customer service for busy site need to anticipate your order day especially weekends.
MARTHA C
Rating:
5.0
Great service! Staff was kind and helpful for a fast pick-up and drop-off. Thank you!
RAQUEL C
Rating:
5.0
Great!
JEAN E
Rating:
5.0
I only had one issue. It took multiple phone calls and in person visit to get my unit closed out. Not sure what the hold up was because the office knew we’d been moved out for a week. Besides that, the staff was excellent 100%, the unit was very nice, they were also very helpful with my truck rental. I’ll definitely refer them to people.
Nina C
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
ANNALISIYA B
|
Overall Experience
Rating:
2.0
Customer did not leave a comment.
NIKIA B
|
Overall Experience
Rating:
3.0
My storage unit was FULL of rat poop. It even got in some of my boxes. Would not recommend.
Nathan S
|
Overall Experience
Rating:
2.0
Rodents and roaches in units
Isaiah H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ABIGAIL F
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Thomas M
|
First Impressions
Rating:
5.0
Anna and Anthony represented Uhaul very well by being professional, engaging, and courteous. The process of getting signed up for the complimentary free 30 days of storage and ending the contract was smooth and seamless. Thanks for having good people have provide great service.
Roy J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
ANNIE W
|
Overall Experience
Rating:
3.0
There were rat and roaches
MARIA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PATRICIA C
|
Overall Experience
Rating:
5.0
Garrett went above and beyond, was great help.
JAYLICIA C
|
First Impressions
Rating:
3.0
Rats ate thru my storage containers
THADDEUS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Karen C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
ROBERTA C
|
Overall Experience
Rating:
5.0
Customer service from Anthony was excellent 👌
MARIA L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JESUS M
|
First Impressions
Rating:
4.0
I am grateful that after the wedding there was an open unit to store my decorations and I was seeking somewhere to bring all of my event decor. Unfortunately the access hours do not align with what I need. Also saturdays are big event days for me, having to wait in line just to see if I paid so that someone can escort me back to unlock my unit was a little unsettling. All in all the staff at this location are phenomenal and friendly!
TYTREAKA W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
asheera h
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Ram P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
GOLDIA M
|
Overall Experience
Rating:
5.0
I love Anthony and Savannah they allows have outstanding customer care.
Derrick T
|
Overall Experience
Rating:
5.0
Great staff make the difference
Brandon C
|
Overall Experience
Rating:
5.0
Staff was extremely helpful and nice
Michael M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jeff L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
D'ANDRE G
|
Overall Experience
Rating:
5.0
Staff goes above and beyond to help make our life more convenient. Super friendly. Very knowledgeable. 10/10 would recommend this location again just for the staff
Brandon C
|
First Impressions
Rating:
5.0
Greenville Ave U-Haul has an amazing staff that genuinely cares about their customers. Everything bad that could have happened during my move did and the location was gracious, kind, and went above and beyond to help me.
SHERI F
|
Overall Experience
Rating:
1.0
Not enough space to move belongings to be able to fit in the Storage. The hallways are way too small. Was not able to maneuver to put my couch in the storage unit because there was not enough space in the hallway and everything was cluttered and dusty. Trucks were also in the way
KRYSTAL M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMES B
|
First Impressions
Rating:
5.0
The Manager is outstanding, the facility is very good, his staff is helpful as well! A+
SCOTT C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Deona H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
D'ANDRE G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
SCOTT M
|
Overall Experience
Rating:
5.0
This is the best location in Dallas Texas. The staff is super polite, professional, and goes out of there way to be helpful. I had this storage unit for over a year and my experience was awesome from day one till my move out date on 9/9/23. I will recommend this place if I know someone needs storage and I would use them again if need at same location 1616 Greenville Ave, Dallas Texas
Athena H
|
Overall Experience
Rating:
5.0
The hours to access the storage unit is not optimal but Uhaul makes up for that with their amazing staff!!! Anthony Blankenship rocks!!!!
GOLDIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT M
|
First Impressions
Rating:
2.0
Customer did not leave a comment.
monika h
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DUSTIN P
|
Overall Experience
Rating:
4.0
The website caused me some payment problems. It can be a little glitchy. I moved out this week due to the continuing, increases in storage fees. Keeping my treasures was no longer worth the cost. The staff was always helpful.
stephan p
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles C
|
Overall Experience
Rating:
4.0
Great service.
juane d
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
juane d
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DUSTIN P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
PHENON N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
SCOTT C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Derika B
|
First Impressions
Rating:
5.0
Staff was very friendly and helpful.
Wanda A
|
Overall Experience
Rating:
1.0
I called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you." I believe that you have a business run by fools. My $19.95 van rental cost me almost $90.00 with all your charges of fraud and fees. I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.
CHERYL H
|
Overall Experience
Rating:
1.0
I had a terrible experience.. This was a waste of my time and money and it was misersble.
CHERYL H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
FESTUS W
|
First Impressions
Rating:
5.0
This location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100% recommended.
CHRISTA L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
CHASIDY C
|
Overall Experience
Rating:
5.0
Dealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...
Virginia P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KAREN W
|
Overall Experience
Rating:
5.0
Absolutely satisfied
daniel d
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
CANDICE M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Emma R
|
Overall Experience
Rating:
5.0
Everyone was extremely helpful!!
CHASIDY C
|
First Impressions
Rating:
5.0
A pleasure to deal with! Great service!
GARY S
|
Overall Experience
Rating:
5.0
Wade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful
Lashawanda P
|
Overall Experience
Rating:
5.0
It was amazing they helped so much they backed in my trailer and assisted with unloading the trailer
Lashawanda P
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Lexie W
|
First Impressions
Rating:
2.0
I was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.
sarah c
|
Overall Experience
Rating:
5.0
The crew at U-Haul are excellent!
Jessie S
|
Overall Experience
Rating:
5.0
Great staff
Jennifer t
|
First Impressions
Rating:
5.0
The guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service
Jessie S
|
First Impressions
Rating:
5.0
The young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!
manuela p
|
Overall Experience
Rating:
1.0
Staff is great; facility is shoddy.
Mauri Q
|
Overall Experience
Rating:
5.0
Everyone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!
VOVVY L
|
Overall Experience
Rating:
5.0
Edgar does an awesome job. Very knowledgeable and hard worker.
Arthur h
|
Overall Experience
Rating:
5.0
Good
Jagadish M
|
Overall Experience
Rating:
3.0
People working the counter were friendly and helpful.
James W
|
Overall Experience
Rating:
5.0
Great experience in both picking up the U-Box and dropping off.
Stephen W
|
Overall Experience
Rating:
5.0
Great !
Quiera B
|
Overall Experience
Rating:
1.0
I’ve never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.
