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ANNALISIYA B | Overall ExperienceCustomer Reviews for U-Haul Moving & Storage of Lower Greenville
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
My storage unit was FULL of rat poop. It even got in some of my boxes. Would not recommend.
Nathan S | Overall ExperienceRodents and roaches in units
Isaiah H | Overall ExperienceAnna and Anthony represented Uhaul very well by being professional, engaging, and courteous. The process of getting signed up for the complimentary free 30 days of storage and ending the contract was smooth and seamless. Thanks for having good people have provide great service.
Roy J | Overall ExperienceThere were rat and roaches
MARIA L | Overall ExperienceGarrett went above and beyond, was great help.
JAYLICIA C | First ImpressionsRats ate thru my storage containers
THADDEUS M | Overall ExperienceCustomer service from Anthony was excellent 👌
MARIA L | First ImpressionsI am grateful that after the wedding there was an open unit to store my decorations and I was seeking somewhere to bring all of my event decor. Unfortunately the access hours do not align with what I need. Also saturdays are big event days for me, having to wait in line just to see if I paid so that someone can escort me back to unlock my unit was a little unsettling. All in all the staff at this location are phenomenal and friendly!
TYTREAKA W | Overall ExperienceI love Anthony and Savannah they allows have outstanding customer care.
Derrick T | Overall ExperienceGreat staff make the difference
Brandon C | Overall ExperienceStaff was extremely helpful and nice
Michael M | Overall ExperienceStaff goes above and beyond to help make our life more convenient. Super friendly. Very knowledgeable. 10/10 would recommend this location again just for the staff
Brandon C | First ImpressionsGreenville Ave U-Haul has an amazing staff that genuinely cares about their customers. Everything bad that could have happened during my move did and the location was gracious, kind, and went above and beyond to help me.
SHERI F | Overall ExperienceNot enough space to move belongings to be able to fit in the Storage. The hallways are way too small. Was not able to maneuver to put my couch in the storage unit because there was not enough space in the hallway and everything was cluttered and dusty. Trucks were also in the way
Krystal M | First ImpressionsThe Manager is outstanding, the facility is very good, his staff is helpful as well! A+
SCOTT C | Overall ExperienceThis is the best location in Dallas Texas. The staff is super polite, professional, and goes out of there way to be helpful. I had this storage unit for over a year and my experience was awesome from day one till my move out date on 9/9/23. I will recommend this place if I know someone needs storage and I would use them again if need at same location 1616 Greenville Ave, Dallas Texas
Athena H | Overall ExperienceThe hours to access the storage unit is not optimal but Uhaul makes up for that with their amazing staff!!! Anthony Blankenship rocks!!!!
GOLDIA M | First ImpressionsThe website caused me some payment problems. It can be a little glitchy. I moved out this week due to the continuing, increases in storage fees. Keeping my treasures was no longer worth the cost. The staff was always helpful.
stephan p | Overall ExperienceGreat service.
juane d | First ImpressionsStaff was very friendly and helpful.
Wanda A | Overall ExperienceI called on Sunday A.M. to make a reservation for a van and storage. I received the reservation and when to church. I came back from church and wnet to the Greenville location to get van and storage to use between the hours of 1:00 P.M. and 5:00 P.M. No, the man at the desk took one hour to complet the transaction. Not one time during the one hour did he tell me, "Oh by the way, this storage is on the fourth floor." I took van at now 3:30 P.M. and went to my garage to load over 60 one gallon cans and at least 4 Five gallon drums of paints. I came back to the Greenville location at around 3:45 P.M. and then I was told by the attendant outside that the storage was on the fourth floor. I had to take the cans of paint an place them at my home on the front porch and sidewalk because of the hour of the day, now 4:00 P.M. I am seventy-two and cannot load these items upstairs which is what I was directed to do. When I complained inside, one of the men remarked, "Well, if you had been nice about this, we would have helped you." I believe that you have a business run by fools. My $19.95 van rental cost me almost $90.00 with all your charges of fraud and fees. I will never use your company again. I will never fail to discourage others from using your crazy and fradulent business.
CHERYL H | Overall ExperienceI had a terrible experience.. This was a waste of my time and money and it was misersble.
CHERYL H | First ImpressionsThis location is great. All of the staff are amazing, friendly, and knowledgeable. They go out of their way to make sure you have everything you need and are incredibly accommodating. This particular storage unit is great because you have to go through the office to access it so it is incredibly safe. I was on the bottom level so even in the 100 degree Texas summer my items were still nice and cool. I would 100% recommended.
CHRISTA L | Overall ExperienceDealing with, Mr. Ryan A. Dressler, GM was easy and a pleasure. Mr. Dressler made me feel like part of the U-Haul family, ever so comfortable and he was especially accommodating to the difficulties I was having. Mr. Dressler walked me into resolving and he was especially easy to talk with. Mr. Dressler should hold seminars with other U-Haul managers on how to address customers... especially some other's I have had the displeasure to deal with...
Virginia P | Overall ExperienceAbsolutely satisfied
daniel d | Overall ExperienceEveryone was extremely helpful!!
CHASIDY C | First ImpressionsA pleasure to deal with! Great service!
GARY S | Overall ExperienceWade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful
Lashawanda P | Overall ExperienceIt was amazing they helped so much they backed in my trailer and assisted with unloading the trailer
Lashawanda P | First ImpressionsI was told that I would be getting a credit for the month of May (I closed my account on 5/2) and never received the credit. Horrible customer service. I will never rent from a Uhaul storage facility ever again.
sarah c | Overall ExperienceThe crew at U-Haul are excellent!
Jessie S | Overall ExperienceGreat staff
Jennifer t | First ImpressionsThe guys at the station were awesome. They helped me get close to the storage unit and park the trailer in a very beneficial location for easy access. They were professional and friendly! Best service
Jessie S | First ImpressionsThe young ladies that are working there were very helpful to me as a matter of fact more helpful than most men that have worked there and they work alot of other duties very friendly rent too high!!!!
manuela p | Overall ExperienceStaff is great; facility is shoddy.
Mauri Q | Overall ExperienceEveryone at this facility was great! Specially Edgar(he made me and my family feel welcome to Dallas Texas!) Anthony also went out of his way to make sure we were completely satisfied! Kudos!
VOVVY L | Overall ExperienceEdgar does an awesome job. Very knowledgeable and hard worker.
Arthur h | Overall ExperienceGood
Jagadish M | Overall ExperiencePeople working the counter were friendly and helpful.
James W | Overall ExperienceGreat experience in both picking up the U-Box and dropping off.
Stephen W | Overall ExperienceGreat !
Quiera B | Overall ExperienceI’ve never left a negative feedback. U-Box arrived early but I received no call/email. When I called I was placed on hold for an hr and transferred back and forth. Not pleased with our experience.
Teri h | Overall Experience