Customer Reviews for U-Haul Moving & Storage of Lower Greenville

7,847 reviews

1616 Greenville Ave   Dallas, TX 75206
(On the corner of Greenville and Ross)

(214) 823-5830

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm

Services at this Location:

Contact Us

(214) 823-5830

1616 Greenville Ave
Dallas, TX 75206
(On the corner of Greenville and Ross)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 11/25/2021: 7:00 am - 3:00 pm
  • Free towing inspection
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

BRAD B. 
Rating:
5.0

Great experience

KEVIN V. 
Rating:
5.0

I wouldn't change anything, my experience with the rental was great

MARTIN M. 
Rating:
5.0

Customer did not leave a comment.

Molly G. 
Rating:
5.0

Customer did not leave a comment.

Bryant D. 
Rating:
5.0

In general everything was simple and efficient. I have no complaints.

Laurie F. 
Rating:
5.0

Customer did not leave a comment.

Steve W. 
Rating:
5.0

Customer did not leave a comment.

STEVEN C. 
Rating:
5.0

Absolutely satisfied

daniel d.  |  Overall Experience 
Rating:
4.0

The truck had 122k miles and the transmission was slipping I do like the check in yourself service.

MICHAEL H. 
Rating:
5.0

Clean the windshield.

Timothy H. 
Rating:
4.0

Get more customer parking!

Ramon R. 
Rating:
5.0

All good very pleasant and friendly staff!

John N. 
Rating:
5.0

Customer did not leave a comment.

leonardo G. 
Rating:
5.0

I have rented a truck from several UHaul locations ; this location , without fail is always spot on with their friendly and thorough customer service .

Morris H. 
Rating:
5.0

Customer did not leave a comment.

SAMORA A. 
Rating:
4.0

Customer did not leave a comment.

randy B. 
Rating:
4.0

Customer did not leave a comment.

Yolanda N. 
Rating:
5.0

Customer did not leave a comment.

RONALD B. 
Rating:
1.0

Your after hours return service sucked it kept kicking me out i was there for almost an hour trying to return my uhaul rental

FERNANDO T. 
Rating:
5.0

While processing are rental, the customer service clerk was complaining of actively getting bitten by mosquitoes! Perhaps, spray for mosquitoes/ gnats.

ESTELA S. 
Rating:
1.0

Dirty van with oil change light illuminated when I picked it up. The man signing me in when I returned van was extremely rude. Looks like he hates his job

Carrie C T. 
Rating:
5.0

Customer did not leave a comment.

NICHOLAUS S. 
Rating:
4.0

Great service

URSULA B. 
Rating:
5.0

The service was fast and efficient. The personnel were friendly and professional. I had to wait for a taxi after dropping off my rental and I was given a chair to sit on and offered a bottle of cold water. I have never been treated like this before in all the years I've dealt with U-Haul. Great job!

Cecile S. 
Rating:
5.0

Quick and easy from start to finish! Thanks again

Steven H. 
Rating:
5.0

When returning my phone would not show my location. All apps were enabled per your video. Is there something you can do to improve this process? I was in fear of being charged a $20 fee. I was not. I sent an email to the location explaining. All good. Thanks.

KEVIN V. 
Rating:
5.0

Customer did not leave a comment.

James A. 
Rating:
4.0

Customer did not leave a comment.

CLARE L. 
Rating:
3.0

Customer did not leave a comment.

antoine S. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
5.0

Great experience.

KAREN W. 
Rating:
1.0

I booked to pickup at 6am before the location opened. The store decided not to honor the reservation and changed it to 7:15am pickup after they opened. No one notified me and then Jerry was rude when I asked him about what happened and walked out. If the store does not honor a service U-Haul offers, it should not be available online.

Janice M. 
Rating:
5.0

Customer did not leave a comment.

fahrudin H. 
Rating:
4.0

Customer did not leave a comment.

CARLOS H. 
Rating:
5.0

Nothing!

Bethany P. 
Rating:
5.0

Couldn't have been an easier process, great prices, and everyone was very friendly and helpful.

Katie V. 
Rating:
5.0

Customer did not leave a comment.

Matt A. 
Rating:
5.0

Have more than one clerk to speed the process.

Chandria M. 
Rating:
4.0

First cargo van I was told not to take as it keeps dying in the street. Held me up switching vehicles. Was 30 minutes late and got charged another $19.99 since it was late. Not sure I'll use U-Haul in the future.

Dan T. 
Rating:
5.0

Prompt customers to download app upon reservation.

Sydney T. 
Rating:
5.0

The guys in the store were outstanding. From customer service, to their attitudes and overall helpfulness.

JAMES H. 
Rating:
5.0

Customer did not leave a comment.

Megan M. 
Rating:
5.0

Customer did not leave a comment.

Chris C. 
Rating:
5.0

the drop off site was not accepting u hauls any longer. please update your uhaul location lists to include these kind of things.

david Z. 
Rating:
5.0

Great and efficient service. Thanks, guys!

Michael H. 
Rating:
5.0

Customer did not leave a comment.

Marco H. 
Rating:
4.0

Customer did not leave a comment.

CANDICE M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

CHERYL F. 
Rating:
2.0

The truck had low air pressure sign about 5 mins into the rental. Had to cut short my trip due to that since didn't wanna risk the night if anything else went south due to low air pressure.

Udit D. 
Rating:
5.0

Customer did not leave a comment.

CHARLES S. 
Rating:
5.0

All great!

rema N. 
Rating:
5.0

Customer did not leave a comment.

Emma R.  |  Overall Experience 
Rating:
5.0

Staff was extremely helpful and friendly.

Charlotte L. 
Rating:
5.0

Friendly staff. Very courteous and delivered as advertised. Highly recommended

James W. 
Rating:
5.0

Customer did not leave a comment.

BAPTISTE B. 
Rating:
5.0

Great customer service

Jessica Z. 
Rating:
3.0

Customer did not leave a comment.

CHARLES M. 
Rating:
5.0

Great location; convenient; lots of trucks; helpful personnel

William M. 
Rating:
5.0

Customer did not leave a comment.

PARIS C. 
Rating:
5.0

Customer did not leave a comment.

Andrew D. 
Rating:
5.0

Customer did not leave a comment.

RALPH D. 
Rating:
5.0

Customer did not leave a comment.

James S. 
Rating:
5.0

Nothing! The Lower Greenville location is the best!! I have rented from them 5 times with no issues! The Best!

RICHARD P. 
Rating:
5.0

Customer did not leave a comment.

CHRISTINE A. 
Rating:
5.0

Staff was professional and the equipment exceeded expectations.

FELIX T. 
Rating:
5.0

Customer did not leave a comment.

MATTHEW S. 
Rating:
4.0

The thing that was really annoying is I did all the stuff ahead of time like scanning my drivers license and putting in payment information in the app like the email advised, and none of it applied to my order. So when I got to Uhaul I had to do it all again! Other than that it was great.

SAMUEL D. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
1.0

I didn't get the the equipment I requested. I want a refund.

Marian S. 
Rating:
5.0

I believe the van suspension needed some work. But everything went fine.

Marco R. 
Rating:
5.0

Customer did not leave a comment.

DAVID S. 
Rating:
3.0

Parking lot is way too small. It was completely blocked off from the proper entrance. The App wouldn't register to my odometer picture at all. Staff was helpful though. Pretty smooth pickup.

Avery C. 
Rating:
4.0

The employees were very helpful, but the condition of the van was very bad!

Thamaraimannan C. 
Rating:
5.0

Customer did not leave a comment.

Kimberly V. 
Rating:
5.0

Customer did not leave a comment.

MICHAEL O. 
Rating:
5.0

The entire transaction was quick, and pleasant.

DUANE D. 
Rating:
5.0

Everyone was extremely helpful!!

CHASIDY C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

PATRICK R. 
Rating:
5.0

Customer did not leave a comment.

LAWRENCE F. 
Rating:
5.0

Everything was fine

Christine G. 
Rating:
5.0

VERY NICE guys! A simple mistake was made on my transaction and they fixed it expeditiously ♥️❤️♥️❤️👏🏽👏🏽

Shambrekia W. 
Rating:
5.0

This was the quickest service I have ever experienced at U-Haul. 3 people in line in front of me at 9 in the morning and I waited maybe 5 minutes. The manager was great and his guys were taking care of business and coming back for the next assignment.

John S. 
Rating:
5.0

Really loved the guys who worked there. Friendly, helpful and super fast - they made my moving day that much better.

Rhoni G. 
Rating:
4.0

Customer did not leave a comment.

MARK ADRIAN M. 
Rating:
5.0

A pleasure to deal with! Great service!

Gary S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRYCE W. 
Rating:
5.0

A pleasure to deal with.

Gary S. 
Rating:
5.0

Nothing, my experience was great!

STACEY C. 
Rating:
5.0

Customer did not leave a comment.

ANDREW D. 
Rating:
5.0

At the moment that a vehicle is returned, please make it an automatic practice to tell the customer the exact final charge either verbally or by a printed receipt. I had to speak to several people to get this information. The first person said, "I'll send you an email." This is good for records for later, but I think that the information about charges and milage should be provided immediately at the point of sale, verbally or on paper.

Brian M. 
Rating:
5.0

Customer did not leave a comment.

Kenneth W. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
1.0

The drop off location is not grenville texas in was houma la the next town over from Morgan city. Is this why I am being over charged!?

JAMIE C. 
Rating:
5.0

This was a great return experience. First time I ever got this kind of help unloading a vehicle from the transport. This was the "white glove treatment." Great place to return. Thank you very much!

Ronald B. 
Rating:
5.0

The guys at the Greenville r awesome

christopher C. 
Rating:
4.0

Customer did not leave a comment.

JACK FRANKLIN B. 
Rating:
3.0

Customer did not leave a comment.

Devan H. 
Rating:
4.0

Customer did not leave a comment.

DAVID A. 
Rating:
4.0

The return was a little problematic. Location services was turned on but the app didn't recognize that I was back at the U-Haul store.

Francisco T. 
Rating:
5.0

Wade made sure that we were comfortable and that everything fit in the storage the storage facility was clean the staff is amazing and helpful

Lashawanda P.  |  Overall Experience 
Rating:
2.0

I gave it two stars because the personnel was helpful. Everything about this rental, including the cracked side mirror, dirty, smelly inside, and damaged outside of the truck was horrendous and scary at a time of COVID. The prior passenger left personal belongings and the gas was not full - less than was indicated on the rental sheet. I will not rent from this location again. Horrible.

MPATANISHI T. 
Rating:
5.0

I love renting here. Employees here know what they're doing and make everything easy and hassle free! Kudos to all!

Brian S. 
Rating:
5.0

Customer did not leave a comment.

JOHN WILLIAM B. 
Rating:
4.0

Customer did not leave a comment.

Michael S. 
Rating:
5.0

Customer did not leave a comment.

Christopher T. 
Rating:
5.0

It was amazing they helped so much they backed in my trailer and assisted with unloading the trailer

Lashawanda P.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Lexie W.  |  First Impressions 
No reviews have been submitted for this location.

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