Customer Reviews for U-Haul Moving & Storage of Lubbock

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Lubbock

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MARILYN I. on

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Friendly, professional and quality equipment.

KRISTIAN B. on

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Lloyd R. on

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JACKIE S. on

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BAYNETTA J. on

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it was a good experience

robert L. on

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Steve O. on

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Robert R. on

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Nothing the crew was very good and professional

Mark R. on

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Philip J. on

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william s. on

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RICK G. on

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I don't know how these guys always do it! They are simply amazing at the attention to detail! If only the central office who takes your call could do half as good. You have to go to the u haul store to make your reservation, the central traffic office ALWAYS mess up the reservation! Rick Garlock

BILLIE J. on

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Had to pay an extra day because littlefield uhaul would never return my call's

PAUL J. on

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Mark G. on

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Garlan D. on

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Marco G. on

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Some of the blankets were damp and had a musty smell.

Liz W. on

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Bill B C. on

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larry l. on

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JAMES O. on

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monte h. on

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Willaim C. on

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Casandra S. on

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the whole process was so easy. the staff was very helpful and pleasant.

daisy r. on

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David W. on

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They gave me one trailer but the guys hooking up my trailer notice that the tire were bad and issued me another unit. Glad they noticed.

Dennis B. on

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Make certain that the enclosed trailers have been swept out prior to renting them out. The trailer we rented had sand and what looked like concrete powder all over inside and we had to clean out the unit prior to loading it.

Eric D. on

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Elizabeth M. on

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john a. on

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PAUL M. on

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William B. on

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I rented a trailer for 4 days pick-up in Lubbock and drop off in Austin. I finished with the trailer a day early, and dropped it off in Austin. I was surprised to find that U-Haul charged me for the entire 4 days and refused to refund the day I didn't use the trailer.

chris c. on

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eilane h. on

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All went well. Service people were friendly and helpful. I wouldn't change a thing about my experience.

todd M. on

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JUANITA G. on

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MAXDALE A. on

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Patricia O. on

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Was originally charged DOUBLE what I was quoted. Mileage rate was misquoted. Was told I'd have one day of my rental "comped" - and then it was charged to my debit card. I've tried for days to get the manager or assistant manager to return my calls (thru the Customer Service line) and have never heard from anyone. Talked to the District Office twice and even they couldn't get a response from the manager or assistant manager. Extremely poor customer service.

Jerry W. on

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Marcelino H. on

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sonya c. on

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william S. on

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George M. on

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Michael S. on

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Lubbock Uhaul lied to me about my rate. I initially rented a 6x12 trailer for a day. I called and talked with a lady about extending the rental and dropping it off in Spring TX. Our other 26ft rental couldn't hold all our household belongings. When I returned to Spring a $286 extra fee was charged. I called Lubbock uhaul and they told me verbal changes don't apply only written contract are valued. I was mislead. When I called about the change I offered to change trailers If needed. I actually went to that location 2 other times to pick up boxes and auto transporter. They should have told me I needed a new contract or get hit a large fee. Very disappointed in ability to communicate professionally. Why wouldn't I have signed a new contract to save $286.

Ruben B. on

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Gary J. on

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Alex R. on

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Thomas R. on

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Bobbye N. on

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Keep up Good work- May GOD BLESS YYOU'll ??????

Henry H. on

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Truck had a broken windshield, passenger's door lock was bent, steering wheel would move 2-3" either way without turning the wheels. Needs some serious steering maintenance. This made driving a real chore. Need cruise control for long trips. Gas mileage driving 65 mph was terrible for a lightly loaded truck at 10 mpg. Will use Penske next time.

sandra p on

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Good experience great movers efficient polite. Very impressed!!

JAMES O. on

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Jennifer R. on

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Ed C. on

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Jo Lynn D. on

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Our agent, Kristen, was excellent and made our experience great. She was professional and very courteous.

sir h. on

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Christobal R. on

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WILLIAM W. on

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truck smelled like someone smoked in it. other than that, great job. i will be using your service again. thank you

Michael J. on

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AMBER P. on

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Make sure someone is up front we waited a long time and finally looked around n a employee was behind door just texting

edmundo r. on

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None? Great service everyone

Carla E. on

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noe h. on

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AMY B. on

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Cliff B. on

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Used this location many time before and have had nothing but excellent service.

Ray G. on

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Used them before, always satisfied.

Ghislaine F. on

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CLAUDE L. on

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Steve C. on

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Nice and friendly and professional.

JAY S. on

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It would be nice when a customer has an issue right after they leave, they could talk to a warm body over the phone without having to be on hold for over 15 minutes. I called several times after having trouble with my rented truck and it took way took long to speak to someone and even after I did, I was simply told to call roadside assistance (which didn't help). I feel like I should have at a minimum have been offered a replacement vehicle.

jeff k. on

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manuel b. on

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Greg j. on

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Robert K. on

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Tech that helped me hook up the trailer was fantastic, taking my trip and the equipment which I rented for the trip serious. 5 star experience.

Eric R. on

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Jim W. on

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Andrew D. on

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Gerald T. on

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Brian V. on

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The service was friendly and fast!

jessica s. on

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Customer service was awful

Gregory S on

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Great experience. Thanks!!!

Thomas D. on

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susan s. on

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Rebecca B. on

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The first man that helped me did not seem to have a clue how to answer pricing questions. After 15 minutes of obvious confusion, a young, more knowledgeable man named Blake came to the rescue. With a few minutes he had everything set up for me. The day of pickup we did have to wait for a tail light to be replaced before we could leave with the trailer. It might be helpful that issues such as this be checked for and remedied before the customer arrives.

Alfredo T. on

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belen n. on

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Caleb T. on

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Short sweet and to the point. Fast process friendly customer service.

Daniel A. on

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Store manager Gary and uhaul team member Shane are exactly who uhaul need in place to help uhaul rental patrons as i so that everything is taken care of at a timely manner! They are professional in all aspects of the process and i will follow up to visit them soon to see if i can do anything for the store or them/team! Excellent work!!

vicki S. on

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Frank R. on

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I just noticed that when I was asked to sign the Safemove Validation Tag, I was not shown the handwritten note on the BACK of the form that states that the "Corner cap is torn with a temporary aluminum tape repair. Customer accepts the risk of water damage." It is imperative that the clerk show the customer BOTH sides of whatever is to be signed.

John M. on

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people who worked here were very apologetic about my experience. Very customer oriented!!

ROBERT F. on

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JAMES R. on

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Great store, well run and friendly and courteous serice

vinod g. on

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Michael K. on

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I think Uhaul should rent trailer hitches. I had to buy one and will probably never need it again .

Robert D W. on

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kerry P. on

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jimmie a. on

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Drop off gentlemen at counter were fantastic. I had a fuel issue that I thought I was going to have to make phone calls about it. Those guys said they would take care of it and told me not to worry about. Most painless thing I've don ever since we moved here to lubbock.

David J. on

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Debbie J. on

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James J. on

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Keep doing what you are doing

Morgan K. on

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Russell D. on

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kasandra m. on

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jenise c. on

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Milan K. on

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Clint S. on

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rebecca B. on

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I needed roadside assist and the loop of reporting by phone was not working. Frustrated me! Laurie Wilson was finally a "person" to help! She did a great job of communicating! Thanks!

CRAIG F. on

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Elizabeth M. on

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Thank you the owner made it easy for us to rent the truck and gave us a good deal for us to take our time and not rush our move once again thank you

chad lewis m. on

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Patricia J. on

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JOE B. on

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Walked out as soon as I drove up and helped me with removing the trailer and assisted me I n backing up my vehicle. Came back to return the truck and again walked out as soon as I drove up and I was done in minutes. The two guys were very friendly, quick and provided great customer service!! Thanks guys!! 2/2/17

Frank T. on

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Excellent customer service

clayton k. on

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David M. on

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Make sure that when a customer is told equipment is reserved for them, it actually is. I was told a utility dolly was reserved for me, but when I arrived, it had been rented out to someone else and there wasn't another one available.

Colleen E. on

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Wayne P. on

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Always use this location. Fast friendly and efficient.

Jennifer T. on

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George H. on

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STANLEY D. on

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A great place to rent from. Friendly staff and always organized. We rented several trailers and would use them again.

janice h. on

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We paid for the rental unit then when hooking it up were told we needed to buy another item at $15 to be able to connect the lights. It is not customer service oriented to use antiquated units and then to not notified the customer until after the fact. We spent almost twice what we were quoted during the phone reservation.

janis d on

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We asked for 24-hour access to the storage unit and tried to enter after hours. Access was denied using scan card.

Felix B. on

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Van came without any gas, the windshield was so dirty I couldn't see out of it and after wondering why the van smelled so bad, we discovered a Starbucks cup filled with coffee and tons of cigarette butts in the back. Still, the van did great - was exactly what we needed - to pick up furniture 350 miles away.

mike m. on

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The door latch was broken when I picked up trailer . Had to wire the door shut. Received conflicting info on my trailer rental availability.

John H. on

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Cesario T. on

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Louann S. on

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Parker D. on

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GERALD D. on

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I can always rely on UHaul at 34th and Q in Lubbock.

Marc L. on

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Reed H. on

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Thomas W. on

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David L. on

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Rodney P. on

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Great service

Timothy J. on

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excellent service

Josh N. on

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BANJAMIN R. on

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Uhaul needs to be upfront about the final price. I went online to price check. I obtained a reasonable quote. But when I went to pay for and pick up the truck, the price was significantly higher. 65 dollars higher. This caught me off guard because I am on a very tight budget. The CSR told me it was due to taxes and fees. I understand taxes and fees. But this should have been noted in the quote. After all, the quote said 'Final price'. Very misleading. I won't use UHaul again because I never know what the 'Final Price' may be. And that is vital information. On a positive note, the CSR understood my dismay and accommodated me by giving me a 20.00 discount, so I wasn't out nearly as much as I would have been. Still very disappointing, though. The truck was clean, the store was clean, the Lubbock CSR was amazingly wonderful. Thank you.

Linda G. on

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josh m. on

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Great job thx

Ronald P. on

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Jody R. on

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Randy D. on

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Michael W. on

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Heather B. on

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Lenoard M. on

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THOMAS S. on

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TAMELA K. on

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TRENT E. on

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N/A

Martha Z. on

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Eric F. on

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Bert K. on

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Your website is difficult to use. It needs a way to navigate back to a previous page without losing information.

Timothy A. on

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Travis P. on

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Don't forget my appliance dolly

ROBERT J. on

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Masood A. on

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Have used them for years. Always excellent. 5 Stars!

Javier J on

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Wish the units had lights

YVON B on

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Thank you

DEBORAH K on

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Good experience.

GILBERT S on

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Just didn`t like that we always got a late notice when we were not late!

Andrew H on

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When I picked up my box, it was still sealed shut and uhaul would not offer any assistance to open it. I was told to bring it back and pay for the millage and gas for the additional trip.

Cliff B on

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Zach was great. I`ve used this location before and always received excellent service. Only issue was I did not receive the 10 packing blankets that were supposed to be included.

Robert H on

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good service, on time and friendly.

MIKE M on

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very good experience, staff was friendly and helpful.

PAM M on

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This is second time I have used this facility and it was great service both times.

Cliff B on

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Zach was awesome and very helpful. Answered all my questions and got me on my way very quickly. I have had nothing but the best service from this location anytime I used them in the past. Thanks!!

Andrew H on

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The Uhaul staff in Lubbock were very friendly and helpful. Al the issues were the result of the Pensacola Fl Uhaul. The Lubbock Uhaul immediately tried to correct the issues.

Dawn C on

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Movers were fast, efficient and friendly.

Angel W on

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The young man working the counter when I turned my box back in was rude and didn`t listen to my concerns about not getting my 12 furniture pads. He also tried to charge me a second time for the UBox.

George W on

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The loading ramp of one of the two boxes was severely jammed, resulting in being unable to open the box until after several hours of effort.

Elizabeth E on

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The staff were so sweet, even though I inconvenienced them by not giving 24 hours notice of wanting to pick up my box. I wish that they had helped the new kid more, though- he was floundering a bit.

FRANK D on

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Staff was friendly

LAUREN C on

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I was told by the 1st employee that my 1st month of storage would be free and wasn`t. I was also lied to that I would have 24 hour access.

Elizabeth E on

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The `moving help` people were amazing! Very friendly and helpful, and the whole thing was done in less than 2 hours. And the entire U-box idea is really incredible!

KRISANDREA D on

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fast service, friendly and always willing to help

STEVE G on

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Great experience and wonderful staff.

Ramoncito B on

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The staff were very friendly and helpful. They went out of their way to prep my Ubox with short notice.

KAREN B on

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In the past year the outer doors were frequently not secured so I didn`t have to use my card to gain access.

ADAM J on

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It was a clean stroage.

ADAM J on

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Staff was friendly and helpful.

STEVE G on

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Particularly the member helping me Gary Eubanks was on point he did an awesome job not only with me, but the couple in front of me. I would recommend that location to anyone thanks.

KERSTIN D on

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Zach and his team were very professional yet very friendly. They took great are of us. HIGHLY recommend this place. They worked with us when we needed it.

JESSICA L on

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I cannot remember his name now but the man who helped us was very friendly, very informativr and really affirmed my choice in pickig u-haul. That whole staff should really get a bonus.

TOMMY R on

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the 1st unit884 had a broken latch. so they switched me to 881. the other problem I ran into was when I turned the storage space over to uhaul? that is a RIPOFF!

LONNIE N on

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Very friendly and helpful. This was my second time to rent there.

DEE M on

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Our door was broken and although the local staff tried for 3 months to fix it, it still wasn`t fixed when we moved out 3 months later. Water leaked onto our boxes.

CONNIE C on

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reimbursement should be provided when items are removed prior to due date from the storage unit, which allows someone else to rent that unit

MICHAEL N on

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Friendly, knowledgeable staff.

Kai C on

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Billing process caused me to call and have charges reversed on my VISA, In the end was still overcharged

LI-CHUNG L on

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very nice services

TIARA R on

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The staff`s customer service was amazing! Always smiling, warm and efficient!

SUSAN E on

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freely I am doing this under duress. I answered your question and you wanted more????

ANN R on

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Good customer service.

Ashley B on

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200 Characters is a joke. I could never tell you all the issues I had with this horrible system in 200 characters.

JAMES R on

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We drove 8 hrs and realized we had the wrong key to lock. When we ask the staff for help they were rude and would/could not help. Their answer call a lock smith... no further help!!!

KATHEREEN W on

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thanks for your service

IRMA S on

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The staff was very helpful. Thank you

JULIE S on

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We were double billed and they have yet to fix it!!

MATTHEW H on

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I had trouble contacting the office via phone, and found the nat`l call center not helpful.

FAYE S on

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I could not have ask for a better experience from this company. All transactions were handled professionally in a very cordial manner.

JOHN H on

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Great place

Ashok G on

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stsff at lubbock location was untrained and was unaware of ehat they were doing.

LINDA G on

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I`m not happy that I couldn`t reach the actual store on the day I arrived. It would have alleviated a lot of anxiety trouble I went through that afternoon.

Lambrina K on

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It was great!!!

Jimmy N on

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Excellent service. Only one problem: the blankets were not included in the boxes. I had to used a few of my own.

ANTHONY M on

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The person that waited on me Gary was extreamly helpful and solved all of my problems and concerns.

CURTIS H on

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Ryan was an awesome employee who will go far in customer service or management.

LAURI A on

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co. website misrepresented the availability of storage options, the local staff was very accommodating and did everything they could to assist me. Very customer service oriented.

CINDY M on

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Not enough cameras

Khanh v on

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It was a bit deceptive that calling the local number frequently resulting in reaching a centralized call center.

MIMI R on

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Friendly staff, security monitoring, easy access to unit, convenient hours. Great place to store items.

RYAN H on

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The gate was broken the whole time I was a customer. There was no point in getting the 24 hour access.

JAMES H on

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100% BETTER THAN THE SERVICE AT THE SPEEDWAY STORAGE IN CHEYENNE WY. ASK FOR 7 DAYS STORAGE GOT CHARGED 31.00 AND 80.00 AGAIN THE 1ST. WHEN I MOVED OUT. SICK WY. DON`T GO TO SPEEDWAY.

JAMES R on

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Tyler assisted us and he was great!!!

JOHN H on

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The young man that help me was very nice and helpful

VIRGINIA E on

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The staff was very friendly. I was assisted by Assistant MGR, Gary Eubanks who is kind, courteous and knowledgeable.

MICHAEL P on

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I would recommend this facility due to the GM and staff. Not only have they earned my business and trust, but my utmost respect. Thank you.

LEWIS P on

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People there were awsome at 34 and q ave here in lubbock tx and they worked haed to help us secure our stuff. And they made sure we got what we need loved the people there. Awesome job.

RICK G on

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This is one top notch location! Most of your people are like the blind leading the blind not this one. Betty, Meagan, Zach, Richard, Gary, Tyler, and all go beyond the call of duty !

REBECCA C on

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very professional

KENT H on

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I don`t remember the name of the young man who helped us with a storage unit, but he was EXCEPTIONALLY gracious. If you can ascertain his name from your records, please give him a gold star!

JENNIFER O on

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Zachariah is the young man who helped me and he is very professional and courteous. He represents your company in the highest professional manner Ive ever seen. He deserves a bonus or raise!

SAMANTHA H on

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From checking the trailer and truck out to returning it and having the storage room they were very professional and extremely friendly

RICHARD H on

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Very friendly and helpful staff.

JULIE D on

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I could never get anyone at the facility to answer the phone and would always get transferred elsewhere to someone who couldn`t help me. That being said, the manger, Larry, is AWESOME!

LARRY H on

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Not enough room to explain the mess up that happened after we rented a truck for 3 hours and returned it! Terrible!

CYNTHIA H on

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The general manager, Larry Bass, was beyond nice and helpful. I really do appreciate him and his staff.

CONNIE C on

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i was a little disappointed at the storage size, it wasn`t what i thought it would be for the price,i thought it would be bigger

MARK H on

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I was assisted by Greg or Gary at your facility and he was a real pleasure to work with. He was knowledgeable and very friendly. He is an asset to your company.

STEVEN L on

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Great friendly professional employes

SPENCER T on

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Staff was very friendly, but I would suggest another place to do business with. To much to list with a 200 character limit.

RICHARD H on

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The staff was extremely helpful.

MICHAEL A on

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Larry Bass was amazing and very helpful.

JESSICA G on

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The people were very knowledgeable and helpful not only on the phone but in person as well. Although they were busy, they took time to walk me through and show me the storage units to help me decide.

STEVEN L on

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Friendly great employees at this uhaul

MARCUS R on

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I always choose U-Haul! : their the best so helpful.

GREGORY P on

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Place was great staff was awesome they took good care of me an my needs lot better service than in Dallas

MELISSA E on

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The gentleman who assisted me was a perfect example of a great employee. He provided excellent customer service and wish all people were just like him.

SUNIL B on

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They were very helpful and courteous

KRISTI H on

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Uhaul was a great experience, the staff was great, and they worked well with our things, and with payments :

LORAN W on

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There was a hold up on paperwork for a week and I wasn`t notified until the end of a week. Got my stuff a week late because of Uhaul negligence. Also, $500 worth of stuff broke.

PATRICIA C on

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The staff was wonderful but a little overworked I had to wait in line several times for quite awhile

JAMES L on

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Facility was well maintained very clean and appeared very secure, wouldn`t hesitate to use again.

DORIS S on

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Everyone was wonderful, outstanding customer service ! Great job everyone !

TODD W on

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Good staff very helpful

LEROY G on

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I was very impressed with smooth transition of this transaction, starting from my very first inquiry... I would recommend U-Haul anytime... Thanks for such great service...

GEORGE M on

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Great location for moving out for college students.

DEAN L on

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I had a good experience. Everyone there seemed to give their utmost care and respect to our needs.I`m completely satisfied.

MATTHEW Z on

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The boxes are larger than you imagine, and easy to pack and unpack. The staff is friendly.

CHARLES M on

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Friendly staff and moving everything in and out was managable.

DEBBIE C on

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Very friendly crew.

JEFFREY B on

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Great service at the Lubbock location.

DEXTER B on

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It was a quick and easy move out process .

DAVID B on

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Usually busy. Customers are treated fairly and with respect.

RICARDO C on

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The staff was very helpful and accommodating. I was happy I selected this location.

MICHAEL C on

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I wasted days on the phone with UHaul, where staff continuously gave me wrong answers. Due to UHaul`s lack of organization, movers I hired weren`t able to do their job, costing me more $.

BARBARA B on

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Only problem was number of access points. Multiple doors and combination lock was too much like Get Smart for me to continue storing work materials there.

LESA W on

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Horrible! Poorly trained staff with pitiful knowledge.Box SENT 6 days AFTER scheduled arrival.What was written off as a key stroke error was a foul up from the start that they didn`t know how to fix.

KENDALL C on

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the staff was knowledgable and extremely helpful when I needed a larger area.

WILLIAM H on

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Great staff. Very friendly and helpful.

STEVE S on

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Best storage experience I have ever had!

GLORIA J on

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My experience was very pleasant.

ROBERT R on

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c

SANDI O on

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The website is hard to navigate. Make it easier on the customer.

TIFANY S on

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Friendly staff. Units were easily accessible and clean. I recommend others use this facility.

BRAD S on

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Everything turned out great.

STEVE S on

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The service at this facility from checking in, to making sure I had the right size storage space for my load, to the easy access for unloading and finally for the truck drop off was first rate!

ROBERT C on

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Great staff. Very helpful and attentive.

BRIAN A on

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the dual u-box trailer ramp needs to be redone, I twisted my knee and almost fell twice wile unloading heavy items like a washer and dryer, a lawn tractor, and the medium uhaul boxes

ROSE B on

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The service was excellent. Employee`s were very nice and professional.

VIRGINIA C on

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Everyone was so great to me i never worried about my unit even in bad weather they were a great staff with weather updates

DAVID V on

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Deliberately got charged a $15 late fee when you had my CC to process yet i got charged.....

JERRY S on

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Rented unit and wall between my unit and the adjoining unit fell down when starting to load! Walls were thin drywall held up with small screws. Cancelled contract and found a superior business.

STEPHEN T on

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Very good

TERRY D on

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I only needed the facility for a short time but it was convenient and the people at this facility are always friendly and a great help.

PERCILLA H on

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New manager - EXCELLENT! Jeremiah Bulls was terrible!!

TERRY D on

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Very helpful staff. Very kind and courteous.

HAZEL W on

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There was debris on the grounds and made it look unappealing. The staff was overall not customer friendly. Trying to contact the office directly was frustrating.

BARBARA B on

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Very convenient location to me lots of services. Hallway lights didn`t work well at first, and combo lock was difficult to set up. After that, smooth sailing.

ALEX H on

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Good. Keep up the friendly service and greetings. The people working there earnestly seem to care about the customers.

MICHAEL M on

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All good.

DANNY G on

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the employes at this u-haul were great.

DANNY G on

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the employes at this u-haul were great.

AMBER S on

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I liked the location of the unit. I had easy access and was able to have extended hours for a small fee. The staff was very helpful and I would gladly return in the future.

KAREN B on

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I was annoyed that you required 2 references to rent a storage unit. After all, you have my stuff not the other way around.

CYNTHIA V on

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Great!!!!

YVETTE A on

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THE STAFF WAS VERY HELPFUL AND FRIENDLY!!! THANK YOU

JUDY W on

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the storage unit that i used had a broken door and was hard to open and close. The floor of the storage unit also smelled like cat urine and had a dark sticky stain on the concrete floor.

RICHARD M on

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Colleen was just the most helpful person there. before I even walked in the door she was there to offer her help. She knew exactly what i needed before I did. I would marry her if I could

MARGARET B on

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The staff was extremly helpful with my storage needs and helped me find the best unit to meet my needs. I will be using this facility in the spring. THank you.

CINDY K on

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EXCELLENT customer service. Will recommend this facility in a heartbeat. Very easy process - very clean and well organized staff.

ANN B on

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Excellant service by this U-haul location. They were all great. Thanks.

HANNAH F on

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thank you guys so much especially the staff in Lubbock, East LA, and Altadena!

BRUCE P on

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Eubanks extremely helpful.

JUANITA F on

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Average store, prices alittle to high for the service you get.

MICHAEL W on

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It was an older facility but was in very good condition. The employees were helpful and knowledgable.

JESSIE S on

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Great service-great people-very professionl,.js

BRUCE P on

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Gentleman who helped us was excellent. Great service!

DAISY R on

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Transaction was easy and fast from beginning to end.

TONY A on

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Very thorough and professional. Excellent service.

SLY L on

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I would rate excellent but there were roaches in all our things.

MISTY V on

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Your staff was very friendly especially Jacob

OLIVIA U on

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My experience was horrible. The staff lied to my face, over charged me, kept me waiting several times. This was a HORRIBLE experience. I will try to avoid Uhaul for the rest of my life.

LLUIS L on

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Good experience.

ROSARIO H on

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gary went out of his way to help when i went therento clean up thank you very much

PAUL S on

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Staff at the facility were very helpful, responsive and answered my questions. Telephone assistance at 800 phone line was not as helpful.

CHRIS C on

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I feel i got ripped of for the fact i didnt get any type of refund when i moved out about two weeks from when i paid my month was up.

CARLOS H on

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good

RICHARD F on

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ok

SUSAN D on

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only complaint that I have is that when I made the reservations I was quoted a specific rate and when I got there the rate was almost doubled! I do not think that it right to do the customers that way

OLIVIA U on

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An employee told me to get 1 uBox. My things barely fit into two. I was told uBox would be cheaper. Wrong! I was lied to multiple times about prices and everything!! Unacceptable.

ANN M on

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My storage rental rate was more than was given at the time of my reservation. I would have like notification that the rate was being raised when it happened.

ELIZABETH S on

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Courteous attentive staff, remember my name greet me accordingly,excellent price value, convienently located

SKYLAR E on

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great place

PAM M on

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Felt like the contents of the unit was secure and the staff was very helpful.

TERRY M on

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Great staff and management! Always helpful and friendly. Jeremiah definitely does a great job! Thank you. The only negative is prices. My rental went from $39 to $50 a month.

ANGELA K on

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U box was great, but it took us about an hour and a half to do paperwork and actually get the box picking it up at the store

LINDSAY G on

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Great!

ROGER B on

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Upon emptying my facility, I discovered a box of books and magazines infested with termites. I phoned the claims department and am waiting contact from them.

JESSIE S on

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I appreciate the workers there,..very helpful and polite,.js

MICHAEL H on

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Excellent

AMBER S on

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The staff was very helpful and the location is perfect for all my needs.

REY S on

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Extremely clean and the customer service is excellent! Above beyond!

REBBECA E on

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thank you for taking such good care of our things. We had a great experience and will use y`all again if we need!!!

SHANE M on

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The exterior door security seems to need some maintenance.

MARK M on

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U-Haul was a good experience. They were very helpful when our unit had water damage. I would use them again.

MARYLYN D on

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Great staff, but some of our furniture had water damage. I know there is a plan for repairs and thus I gave the facility a good rating. However, in its present condition, it should be rated poor.

ROBIN E on

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I was told before I paid my rent on 12-25-11 that if I paid the rent and checked out a few days later they would pro-rate and return. I was lied to because they would not pro-rate and return the rent.

RONALD P on

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Good service, friendly staff.

LINDSEY P on

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Door to unit was not secure. Was not happy with service.

CINDY K on

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Young man who helped us Jacob, I believe was very friendly, very helpful. EXCELLENT customer service - kudos to y`all!

ERIC M on

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Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.

ERIC M on

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Ended our services on the Nov.19th, which was 7 day from the November charge. Uhaul would not give any type of refund or partial refund for the rest of the month.

DAVID N on

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It was OK. The people were friendly and helpful and I felt things were secure there. The facility is rather old and a little run down, however.

ERICA R on

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The staff was very friendly and will use u-haul again.

LUANN D on

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Very nice, helpful staff

BLENDA H on

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Very good service

JERRY T on

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I have used H-Haul for storageand moving rentals at various times in the past few years and have never had a bad experience.

DONALD K on

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Good, would go back!

BERNADETTE H on

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No lighting.

TARA R on

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Very nice staff.

STEVIE O on

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My only complaint is that they do not answer the phones very often.

ZACHERY N on

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I was charged a late fee! I called your office several times and could not get this resolved. The late fee should have been removed!

LAUREN S on

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Zack was incredibly helpful, friendly, and efficient. I`ve used U-Haul Storage for a few years now, and every time Zack makes the experience a great one. He is truly a top notch employee!

SHERI M on

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Excellent service!

ANTON H on

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Very helpful staff. Will try to make your exprience as convenient as possible

THERESA P on

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I was very impress with Zack he has great people and customer service skill however,on the other note Gary has no people or customer service skills he needs retraining

LOUIS S on

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helpful

TERRANCE M on

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Jeramiah was great. Zak was helpful during a sressful TTU move in weekend

EDDIE H on

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Awesome

JENNIFER O on

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The two guys working on the morning of 7/17 were courteous and professional. Being a woman I really appreciate guys who treat me no different than they would treat a male customer.

ERICA R on

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n/a

JOHN B on

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Recently rented truck and told I had free month storage. Affirmed on phone when I reserved storage.But at facility was told it was last one so I had to pay. Was stuck with stuff and no option.

LUCIO T on

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Very good

JOHN C on

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The people at this facility was most helpfull. I rented a truck and had no difficulties driving to Ca. I did this same trip in 2004. Both times all went smooth. Thank you for a pleasnt experience.

COREY M on

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I loved it just Pack it with all your funiture lock it up and they will deliver the box to your new adress. This is the best way to go if you are moving way out of state

DANA W on

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We needed short term storage for a Tech student and the U-Box was perfect. It was hard to reach your store by phone, but other than that, we were delighted!

DAVID L on

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excellant very nice people

DONNA O on

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The manager got us into a unit when they were at a scarcity due to TTU move out.

ROBERT C on

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Very customer oriented staff. I would highly recommend this business.

BRUCE A on

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Not Happy! Had to rent even with a free rental voucher for a Month! with one way truck rental!

LUIS R on

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good to deal with-

TERRANCE M on

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Everyone was so helpful and understanding. We love you guys!

MARK D on

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I had a wonderful experience working with the uhual crew in lubbock. They were great at costumer service, and handled a unresolved solution for me perfectly.great job!

RHIANNON U on

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Answered all questions and was clear in pricing.

JULIE S on

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So far I have had a pretty good experience with this U-Haul. The employees are very helpful, and I feel like my unit is nice and secure :

ELIZABETH S on

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I`ve tried less expensive, bigger 4cheaper, so-on sheds... U-Haul is by far the best! The facilities are always clean. The temps are always perfect. The staff is always friendly. Highly recommend!

GUSSIE W on

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The guys where extremely helpful and even remembered me from previous use my only complaint was I called to upgrade my storage over the phone the lady put me on hold and never got back on the line

LUIS R on

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Very Helpful

CAROLYN M on

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very helpful person whose name I did not get.

MARK O on

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Everyone was very helpful.

ANDREA W on

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The man who helped me out was very nice and helpful.

REBECCA B on

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Service was great and employees very curtious. Also very knowledgeable about the business he was also training/assisting new hire. Will recommend friends to go there. Thanks!

MONA B on

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great

MARYLYN D on

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The facility is well kept and very reasonable. The staff very quickly called us with answers to a couple questions. Very pleased.