Customer Reviews for U-Haul Moving & Storage of Lubbock

10,219 reviews

1613 34th St   Lubbock, TX 79411
(@ the corner of 34th St and Ave Q)

(806) 762-0307

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(806) 762-0307

1613 34th St
Lubbock, TX 79411
(@ the corner of 34th St and Ave Q)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Thank you to Katina who also assisted me in finding a place to donate a Queen size bed and mattress to as it would have been dumped otherwise.

Chris M. 
Rating:
3.0

I received alot of miss information and it was very difficult to reach the front desk. Everything I own was filthy and covered in dirt when I retrieved it and the double charged me on the truck when I moved out. Even though it was returned 8 hours early.

ARITA B.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Jennifer M. 
Rating:
3.0

Wait time.

JO Ellen T. 
Rating:
2.0

Customer did not leave a comment.

jOE G. 
Rating:
5.0

Customer did not leave a comment.

Matthew B. 
Rating:
5.0

Customer did not leave a comment.

Donald M. 
Rating:
5.0

The online return is awesome for after hours!!!

Jacob B. 
Rating:
5.0

Customer did not leave a comment.

Angela Z.  |  First Impressions 
Rating:
5.0

The staff was, Acknowledging and very attentive to the customers.

Libby L. 
Rating:
4.0

I was immediately told where to go as soon as I pulled in which was great and the guy help me remove the hitch piece to avoid bumping into anything. Thank you

Jassmine P. 
Rating:
3.0

My vehicle that was reserved two months ago was not on site. I had to get another vehicle

Greg M. 
Rating:
5.0

Customer did not leave a comment.

CALLUM G. 
Rating:
5.0

Customer did not leave a comment.

Gene B. 
Rating:
5.0

Customer did not leave a comment.

Robin W. 
Rating:
1.0

This place is so busy and it's poor management that only one person at the counter. The line is out the door. My storage rooms were upstairs. As busy as you are why not have an elevator.? I'm sure you make plenty of money.

Mary A.  |  Overall Experience 
Rating:
3.0

Had 1 person waiting on customers waited over an hour in line before getting to counter.

Lewis M. 
Rating:
5.0

Customer did not leave a comment.

Edward S. 
Rating:
1.0

Employees were late to work and others were sick. Not at all a pleasant experience.

Wesley W. 
Rating:
5.0

Customer did not leave a comment.

Vicky H. 
Rating:
5.0

Nothing, great service and vary helpful

Joe R. 
Rating:
4.0

Customer did not leave a comment.

Jordan B. 
Rating:
5.0

Customer did not leave a comment.

Melissa S. 
Rating:
3.0

it is a little outdated the way it is setup. Slow / inefficient transaction time / process. Not a pleasant experience

jyoti S. 
Rating:
3.0

The truck was parked too close to another truck to get into the driver's seat. I had to wait outside in the heat for over half an hour for assistance and had to request multiple workers for assistance before the desk assistant finally moved the truck for me.

Maribeth H. 
Rating:
5.0

Customer did not leave a comment.

Stacey H. 
Rating:
5.0

Hire more help

Sherryl W. 
Rating:
5.0

Hire more workers. It was packed both times I rented in the same week

Sherryl W. 
Rating:
5.0

Good customer service from start to finish.

Dan J. 
Rating:
4.0

Everything went very well. This was the first time in 30+ years that I had to rent a UHaul and it all went well. The staff were very courteous.

Kathleen M. 
Rating:
4.0

Customer did not leave a comment.

Susan L. 
Rating:
5.0

Zach, who inspected and received the trailer was very friendly and top notch! Give that guy a raise!!!

Patrick C. 
Rating:
5.0

Staff was, friendly, courteous, professional, respectful and patient!

Chisa R.  |  First Impressions 
Rating:
3.0

Service very slow! The things I order online or not always available or the online service does not work well

KIMBERLY K.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

sharon A. 
Rating:
3.0

Just like everyplace, they need more employees

Stephen H. 
Rating:
5.0

Customer did not leave a comment.

Larry W. 
Rating:
5.0

This is by far the best uhaul location. We have used them several times. Always punctual. Have a system in place to make check in and check out easy and smooth. Suoer efficient.

barry L. 
Rating:
5.0

Customer did not leave a comment.

Alexander W. 
Rating:
4.0

Customer did not leave a comment.

ALAN A. 
Rating:
5.0

Had to switch drop-off location at last minute because the vendor site did not open until 8:30. The staff at U-haul was very helpful and accommodating.

Rob M. 
Rating:
2.0

#1 the guy told us it would be $198 to rerent the trailer…it ended up being $245. #2 the guy told us we could pay with Google Pay..once we got inside the other lady told us no we can't. #3 the trailer doesn't come with a lock pin for the trailer. They said you have to purchase one separately. That's ridiculous! #4 They did not have enough people working so it took almost 2 hours to rerent the trailer, that we already had hooked to the truck, putting us WAY behind on our trip. I honestly probably won't ever use UHaul again.

Dixie L. 
Rating:
2.0

Customer did not leave a comment.

Michael H. 
Rating:
2.0

They were having computer/website issues, which made phone pickup a nightmare. We went to find our truck but it had another truck blocking it. They looked and couldn't find the key. So then everything had to be changed to another truck. This delay cost us well over a hour. Check in to forever. Attend was trucking to repair a truck in turn in lane. I think the staff was doing their best but not near enough employees.

Justin C. 
Rating:
2.0

I rented two things here. The first was a 15 foot truck and I had to get my rental exchanged twice. I was driving from Lubbock, to Florida, and then West Virginia on a one way and the first truck they gave me had a smash in the windshield bigger than a baseball. As if that wouldn't shatter going across the whole country and when asking the employees they said no. The second one sounded odd and I drove it away. I had a mechanic friend listen to it who said the engine was going to fail. Yet again I brought it back and the same person who backed it up for me and moved it drove it and was like yes that is going to fail. Why would you give out such faulty equipment for someone with such a long drive when it was going to fail? I spent hours at U-Haul trying to get it resolved for a reservation I made months and months ago. Thankfully a newer rental came in that was in great shape. I'm so glad I didn't get the one I would have broken down in only because I advocated for myself. And when I came to get another one gentleman said I was probably out of luck and should just call roadside service. The second time for the trailer I waited in line over an hour to be helped by someone. Super disappointing overall and again so glad nothing bad happened.

Ashley H. 
Rating:
3.0

Change dolly straps before you get sued

Rebecka P. 
Rating:
5.0

Very helpful and knowledgeable

ANDREW M. 
Rating:
5.0

Customer did not leave a comment.

Armida R. 
Rating:
4.0

Customer did not leave a comment.

Jerry R. 
Rating:
5.0

Customer did not leave a comment.

Leanne W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

arnulfo R. 
Rating:
1.0

My reservation was allegedly moved to this location a day later but when I got there they didn't have it. So I got placed in a far bigger vehicle than I needed after waiting almost an hour and half in line. Just a complete mess

Phillip B. 
Rating:
3.0

The staff and equipment were both great. The reason for average rating is the hour and a half I had to wait in line to pick up vehicle with reservation.

zach J. 
Rating:
3.0

The store quoted me a price of $99 for an auto transport. I wanted to rent one that day but they didn't have any available. No one informed me the rate would change in less than one week even though I've rented a cargo trailer and storage unit from UHaul. I called and spoke with Elaine in management and she does not have good customer service skills. She was very abrupt with me and rude. I asked if there was anything she could do to discount the rate and she continued to argue with me about the price. I could not rent the car hauler last weekend because there were none available in Lubbock. Now I am having to spend even more money on gas and everything else to go back to Lubbock to rent a car hauler this weekend. Not sure UHaul will be my go to company anymore after this experience.

Tina D. 
Rating:
3.0

Customer did not leave a comment.

Pedro C. 
Rating:
1.0

The attendant in the yard receiving the trailer was rude and not willing to help. The whole place was very disorganized.

Scott G. 
Rating:
2.0

People were friendly but wait was too long for having a reservation. Computer system was slow and your whole process needs to be revamped in our opinion.

Raul G. 
Rating:
5.0

Customer did not leave a comment.

Mark M. 
Rating:
5.0

Customer did not leave a comment.

garry M. 
Rating:
5.0

Customer did not leave a comment.

Corey F. 
Rating:
3.0

I tried asking a question and was told to get back in line then when I was being helped, the person helping me was doing other things as well. It took me over an hour to get my rental and leave.

Cory K. 
Rating:
2.0

We arrived at 9 to pick up the truck we had reserved. Only had 1 employee working so I waited in line for - hour, 40 minutes. I paid for 8 hours but had to return it by 5.

Michael P. 
Rating:
5.0

Customer did not leave a comment.

Suzanne T. 
Rating:
5.0

The guy that unhooked the trailer was very nice. Sorry I didn't get his name.

Paula P. 
Rating:
4.0

Customer did not leave a comment.

Tom B. 
Rating:
5.0

Customer did not leave a comment.

SEAN A. 
Rating:
4.0

Customer did not leave a comment.

gabriel V. 
Rating:
3.0

I understand they were busy however waiting in line for a solid hour after making a reservation in advance is a bit much.

Raymond M. 
Rating:
1.0

Customer did not leave a comment.

karen S. 
Rating:
3.0

There were many customers and only one person working the desk. When I arrived there were 3 people working the desk. They could see how many people were waiting but 2 of the desk worker left the desk area. They were still there because we could see them walking back and forth. I don't know what they were doing but it seems taking care of customers should have been top priority.

Patrick C. 
Rating:
1.0

I received a confirmation email saying everything was in order to pick up. I did an online reservation and an online check in. The keys were lost. They looked for an hour, and it took convincing to allow me to have another truck. The line itself was 30 mins long prior to this. Unprofessional, highly disappointed. Also, the mileage report looked to be about twice the amount than expected. Looking back over the miles to ensure accuracy. Overall experience was subpar at best.

Colton S. 
Rating:
5.0

Customer did not leave a comment.

Nancy S. 
Rating:
1.0

Don't know where to start. Has a reservation and tried to check in online. Was told the site didn't work. Waited in line for almost 2 hours. By the time I got to an agent, my reservation was cancelled. No recourse. Quickly booked a truck online, luckily and got a dirty truck with dents that I did document. Really busy but horrible service. Will try another vendor next time. Truck rental was not what I wanted but I was lucky to get it. Everything else was booked and even saw another customer walk up and take my reserved vehicle.

Jeff P. 
Rating:
4.0

Customer did not leave a comment.

Linda G. 
Rating:
1.0

Customer did not leave a comment.

John I. 
Rating:
5.0

Customer did not leave a comment.

ricardo A. 
Rating:
5.0

Customer did not leave a comment.

Manuel R. 
Rating:
5.0

Customer did not leave a comment.

Isabelle J. 
Rating:
2.0

We need faster service from the customer officers. They were really very slow. I was in queue for 1 hour. They were taking 15-20 minutes for a single party/ client.

Ejajul H. 
Rating:
5.0

Employee was very nice and knowledgeable. Took care of us in a timely manner. Very professional and friendly!

Billy H. 
Rating:
3.0

I would recommend everytime if the computers worked faster. I arrived at 0845 and waited in line an hour.

Zachariah J. 
Rating:
4.0

Customer did not leave a comment.

Biniam G. 
Rating:
2.0

The low rating isn't as much for the location itself…the location was fine, and the staff at the location did a great job. I find it interesting that there isn't an option to rate the overall UHaul customer service…I believe that is where the problem lies. Long story short: There was an apparent brake issue with the truck we were rented, which ultimately resulted in our decision to “abort the mission”…we did not feel that we could safely take the truck out on the highway. We returned the truck having traveled only 20 miles (to the other side of town where we discovered the problem, to the gas station to do the right thing and refill the fuel we did use, and then back to the UHaul location). I emailed “customer service” about a week ago and haven't heard back. Of course, we would like to be refunded as we paid for a truck we could not safely use. The alternative method of moving was, of course, less convenient, and we paid for that as well. I will also say that I don't have this problem when I use Penske. Guess I should stick with what I know works for me.

Justin M. 
Rating:
5.0

Great assistance. May need more quality help.

Jimmy C. 
Rating:
3.0

Good service but there was a 45 minute wait time before we were serve, need more personnel on the front desk.

Ignacio G. 
Rating:
5.0

Customer did not leave a comment.

Benjamin H. 
Rating:
5.0

Customer did not leave a comment.

Pam B. 
Rating:
5.0

Customer did not leave a comment.

David B. 
Rating:
3.0

Reception less than "warm".

Mike W. 
Rating:
5.0

Customer did not leave a comment.

Michael D. 
Rating:
5.0

Just keep doing what you are doing. Friendly and helpful staff. Good experience.

Marcus M. 
Rating:
5.0

Quick and easy!

Brian H. 
Rating:
5.0

Customer did not leave a comment.

Lucy H. 
Rating:
5.0

Great service! Keep up the good work!

Rodolfo B. 
Rating:
5.0

They were very friendly and fast I had no problem with them

Isabelle J. 
Rating:
5.0

Pick up was fast and easy

michael M. 
Rating:
4.0

They needed help. Too few workers, and too many reservations at a time. Heard one guest who could not get the truck they reserved months ago, which was a bit panic-inducing. Employees did a fine job handling the situation that was well out of their control.

Collin V. 
Rating:
3.0

We only had trailer for two days and we paid for 3days we should be reimbursed but the lady at the uhaul said we didn't pay anything not sure what that meant.

Mariselda T. 
Rating:
5.0

Very well managed and helpful.

Steven F. 
Rating:
4.0

Customer did not leave a comment.

Jack A. 
Rating:
5.0

Raphael very helpful and answered all questions as this was the first time I needed to drive a trailer!

Kelli M. 
Rating:
1.0

Staff moves slow as molasses, expect a an extraordinarily long wait while checking in and waiting for assistance with trailers.

Dominic T. 
Rating:
3.0

Customer did not leave a comment.

Stephan C. 
Rating:
2.0

Check-in was terrible, arrive 45 minutes early, did not get out until 15 minutes after my time due to the counter. Had to fight for the equipment, them telling me they did not have the trailer (8 sitting outside), tried to charge me for two days instead of one because of my early arrival. Then would not agree that it was a charge for 2 days, that it was the 1 day price. I had to do it again online to prove what was happening. Only one person trying to help 15 at the counter (second one was there, but kept taking breaks),

Charles H. 
Rating:
5.0

Customer did not leave a comment.

Drue S. 
Rating:
5.0

Customer did not leave a comment.

Pedro G. 
Rating:
5.0

I've used U-Haul several times and will always use it as needed, and recommend them. Thanks U-Haul for everything

Larry W.  |  Overall Experience 
Rating:
5.0

Good stuff

Alonzo D.  |  First Impressions 
Rating:
5.0

Thanks.

gerry w.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katie G.  |  First Impressions 
Rating:
3.0

Customer did not leave a comment.

Merridth M.  |  Overall Experience 
Rating:
4.0

90% of the time he service was excellent. My biggest concern was our “code” never seemed to work.

SUSAN C.  |  Overall Experience 
Rating:
5.0

I love this place and would absolutely use it again when needed ♥️

geneva c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRIUANA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARITA B.  |  First Impressions 
Rating:
1.0

Houston U-Haul Representative falsified information to me regarding Lubbock Texas.

Victoria T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ebony S.  |  First Impressions 
Rating:
5.0

The young man that assisted me was very friendly and helpful. He walked me to the storage unit and to the truck and explained everything very clearly.

DELFINA M.  |  First Impressions 
Rating:
4.0

Just expensive. But still a good experience.

Jamie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOYCE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brekeshia M.  |  First Impressions 
Rating:
4.0

Should offer easy access for storage on 2nd level. Carrying big object up stairs is pretty hard.

melissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarissa V.  |  Overall Experience 
Rating:
2.0

Water and moisture damaged some Of my clothes and furniture in the storage. I will not be using this place again. Especially for the price and the newer storages are cheaper and actually climate controlled.

chris e.  |  Overall Experience 
Rating:
5.0

I have used this company for many years and as always staff is very accommodating.

PATSY M.  |  First Impressions 
Rating:
1.0

I will do anything I can never to use UHaul again. We spent over $2200 over the course of 4 weeks with you and had countless issues. From scheduling to pickup too storage changes to trailer connections, it was a very expensive nightmare.

ANDREW J.  |  Overall Experience 
Rating:
5.0

Unbelievable quality and great prices and great service!

Carl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frenchelle R.  |  First Impressions 
Rating:
5.0

All staff were helpful and friendly

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillian W.  |  Overall Experience 
Rating:
5.0

I want to thank the specially thank the manager Katina for her kindness and help. I was having a hard day due to some unfortunate circumstances that had just occurred during my move that made me have to put my property in storage. She was so kind and it help to calm me down. She was very understanding and got me taken care of with no added stress. Thank you again Katina. More businesses need more of these kind of employees especially with everything going on in this world today.

GLORIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaulin T.  |  Overall Experience 
Rating:
1.0

Employees smoked marijuana on premises my storage unit smells of marijuana, employees were extremely rude and the facility is disgustingly filthy... I know its on the bad side of town but doesn't mean it needs to be that bad... I will never use uhaul again because of this facility.. they will not answer the phone when people call.. go ahead call that location.. they won't answer. Also I was stranded for 2 days with a flat tire in uhaul because they would not answer the phone...I cannot begin to explain the horrible time I had using this company...I should be compensated but I don't want to because that would mean I have to deal with the company even more...trash company

Bryar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John N.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Showed me how everything works and checked in.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felipa C.  |  Online Move In 
Rating:
2.0

I've had 2 different storage units over the past 5 years. No problems there. The process of renting a truck and trailer has always taken well over an hour and/or having to pick up at inconvenient locations. While the staff are polite, the computers are notoriously slow and be ready to wait a long time in a line.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Overall Experience 
Rating:
5.0

I would trust my business nor my property to anyone else. Thanks Uhaul

Larry W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tammi L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KASANITA I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavino P.  |  First Impressions 
Rating:
5.0

This is a great U-Haul location. I have been to many and this is my favorite. They always have what I need, offer good advise, and always in a friendly manner. I will definitely use them next time!

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frank N.  |  Overall Experience 
Rating:
5.0

I was very Pleased with employees and the facility. Thank you

Rosie O.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

lloyda b.  |  First Impressions 
Rating:
1.0

They never gave me my money back

Dasha W.  |  First Impressions 
Rating:
5.0

Very helpful and can do people with a great attitude.I will by all means come back.The lady in Abilene was very helpful and friendly as was the guys in Lubbock.Certainly a 5 star rating to everybody involved.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb H.  |  Overall Experience 
Rating:
2.0

I was going to rent a I uhaul truck to move a two bedroom house and rent a storage just for that . You would think she would have recommended me a bigger storage if I was getting the truck for a two bedroom but no I was not shown the storage space before renting it was just told that it was a 5by something so I got it when I go to deliver my things it wasn’t even enough space for not even one bedroom I called and there was not anything else available so they told me

Leann Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIYA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

won l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul v.  |  Overall Experience 
Rating:
2.0

Upon arriving inTexas and being told we had a storage from our departure point when picking up the 26’ truck, we arrived to then be told jk no storage for you! Then the owner was incredibly rude and argued with me over whether I had a reservation even after I produced the receipt! This move was a nightmare and u-haul didn’t help. While preparing to leave Kansas our car dolly was unavailable (reserved weeks in advance), so we had to make a return trip to get our car. An 8.5 hour drive both ways to pick a dolly and get our project car home! Because of the disorganization of your business it cost us an additional $1000 dollars to move in unexpected gas, hotel, and storage costs! Very unhappy with u-haul and will seek alternatives in the future. The location in Texas did finally get us storage for the free month we earned for the large long distance rental, but instead of the extra large unit we reserved IN ADVANCE we received 2-8x8 units and were barely able to cram everything in. Maybe corporate should step down and manage these franchises more closely. Moving is stressful enough no extra hassle needs to added.

laura d.  |  Overall Experience 
Rating:
5.0

Nice communication and stores safety.

TU M.  |  Overall Experience 
Rating:
5.0

This is the first time I have ever moved and the staff were all very helpful and knowledgeable.

Roxanne p.  |  First Impressions 
Rating:
1.0

First day of rental- uhaul servers crashed and I was standing in the parking lot with all my stuff. On location staff almost never picks up the calls. Like seriously hire someone to answer calls or invest in a decent voicemail. All 4 loading and unloading carts were missing. When I asked someone for help they took me to the back of the facility and made me drag the cart back to the entrance. Turns out uhaul staff were using it to do maintenance and repair. They only gave me one cart. The remaining 3 carts were not put back for the next three days. I was told that I should get a free uhaul lock. Never received that.

rudy m.  |  Overall Experience 
Rating:
4.0

Thank you for the service!

SheKeia B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTONIO H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA B.  |  Overall Experience 
Rating:
5.0

Storage unit leaked but, the sales rep guy was super helpful and overall made for a pleasant experience despite the water leak we discovered 2 weeks later.

KENNETH T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

The customer service rep at the Lubbock location was incredibly helpful

KENNETH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Canaan Q.  |  First Impressions 
Rating:
5.0

Keep working, thanks for helping.

TU M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tonya R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael B.  |  Online Move In 
Rating:
1.0

Server crashed. Automatic door doesn’t work. Reservation disappeared when I reached the location. Had to go back and come back the next day. Staff was kind enough to add an extra month - no charge. The uhaul call center staff in Phoenix were very rude. Would always interrupt me. Had repeat the same thing ten times.

rudy m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricky H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara S.  |  Overall Experience 
Rating:
4.0

Very professional and made sure that everything was safe secure and it was all done in a very timely fashion thank you very much

Rafe R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence L.  |  Overall Experience 
Rating:
5.0

I love these folks, I had to rent a uhaul and storage from them 2x and I will ALWAYS come back. Thank you guys y'all are awesome!

Michelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAPIERE B.  |  Overall Experience 
Rating:
2.0

Chandler saved the day! Checking out of our storage unit, Chandler was kind and very helpful. Checking in was horrible, whoever helped me was rude, didn’t help at all, didn’t explain anything! After the initial showing up, returning my rental $600 you would think they would be courteous and helpful but it was the opposite! The storage unit itself is way overpriced for what we got, and in poor shape. Chandler at the end was the really only good point. And the actual pick up of the rental in Austin ATX. They were very nice and helpful. We’ve used u haul many times, paid a lot of money to them. Whoever helped me check in to our storage unit should not be there if they don’t want to!

JUSTIN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA K.  |  Overall Experience 
Rating:
5.0

We were extremely pleased with the opportunity we had to use this facility.

Theresa Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Phillip S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE F.  |  First Impressions 
Rating: