Customer Reviews for U-Haul Moving & Storage of Lubbock

9,919 reviews

1613 34th St   Lubbock, TX 79411
(@ the corner of 34th St and Ave Q)

(806) 762-0307

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm

Services at this Location:

Contact Us

(806) 762-0307

1613 34th St
Lubbock, TX 79411
(@ the corner of 34th St and Ave Q)

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return
Adaptive reuse location

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
1.0

More employees need to be working on known busy days. We waiting in line 3 times for over 1 hour. I lost my reservation because we had to leave the line because we would have missed graduation. For some reason, I wasn't able to access my reservation from my phone either. It kept saying invalid.

Matthew C. 
Rating:
5.0

Customer did not leave a comment.

Kent D. 
Rating:
1.0

The people in the store were very nice, but the uhaul computer system is terrible. Trying to automate everything including having to make an account, download an ap, use a link and upload my own photos for the damage report is all ridiculous and very time consuming for the customer. Plus, none of that automation saved us time.

spencer M. 
Rating:
5.0

Customer did not leave a comment.

Shaun M. 
Rating:
5.0

Courteous, professional staff.

SHERMAN P. 
Rating:
3.0

Work on not over booking equipment. I requested a 9am pickup at the time of reservation. 2days prior to pickup I was informed it would be 1pm. This made my pick up, load and travel back day much longer than expected.

MICHAEL E. 
Rating:
2.0

The location put the wrong unit number on my contract and I didn't realize until I returned the unit and the location said I never turned one in.

Debbie M. 
Rating:
5.0

The people at check out were very helpful and efficient.

Dean L. 
Rating:
5.0

Customer did not leave a comment.

Nathan B. 
Rating:
5.0

The guys instead need to be a little more courteous towards customers

jacob G. 
Rating:
5.0

Customer did not leave a comment.

Tory H. 
Rating:
4.0

Customer did not leave a comment.

Craig D. 
Rating:
3.0

Customer did not leave a comment.

John R. 
Rating:
5.0

Customer did not leave a comment.

Timothy T. 
Rating:
1.0

Upon opening, 30+ people were in line and only one person was checking people out. After 30 minutes a second persons joined, all while 5+ people were wandering around outside or stocking nearly full shelves. The “manager” sat in her office calling people that were standing in line asking if we weee going to pick up or rentals. I stood in line for over an hour after checkin in and paying online. So, no benefit at all to doing so. This location manager should be trained to recognize ridiculously long lines and step in and help with the process.

Michael L. 
Rating:
3.0

Employees do not act like that care or want to hear any questions. Return of truck those guys were wonderful, but inside crew was so slow and line was enormous just to be waited on!

Jennie F. 
Rating:
1.0

I had a rental scheduled for 9am till 11am. I arrived at the UHAUL facility at 8:59am. When I walked in, there were two people in line in front of me. I waited in the line for about 30 minutes before being able to speak with someone and pick up the key for my rental. After I asked if I would be given an extra 30 minutes for the time I had to wait in the line, the woman said I would not be given any extra time and I was still required to bring it back by 11am. When I got outside to the truck, the rear passenger tire was at 8 PSI, I know because it said it on the dash of the truck. It took about 10-15 minutes for them to air up the tire, which in my opinion is a absurd amount of time to sue up one tire when the air hose is already hooked onto a compressor. I was now 45 minutes behind schedule even though I arrived on time for my scheduled rental time. As you can imagine, I was not able to be back before 11am because I scheduled it for 2 hours for a specific reason. I have not seen any other fees charged to my account, nor do I expect any fees to be charged as this was not my fault. I can only imagine how upset the people behind me were when I finally picked up my rental because the line was now reaching to the doors of the facility. Everything with the truck itself worked great and I had no problems with the vehicle once it was in my possession, however, I will NOT be using this facility again, and will 100% look elsewhere when needing to rent a vehicle again before I look at UHAUL. I'm not trying to say all UHAUL facilities are bad, but this one experience was enough for me to never want to use UHAUL again.

Jonah R. 
Rating:
1.0

Bad costumer service waited 3 hours for U-Haul

Pedro G. 
Rating:
1.0

Customer did not leave a comment.

Kevin B. 
Rating:
1.0

Customer did not leave a comment.

Kendra L. 
Rating:
3.0

Customer service wasn't great, called for help returning after hours and I didn't get any helpful information.

Preston W. 
Rating:
5.0

Just keep doing what you are doing which is great Thank you

Joanne Y. 
Rating:
5.0

Customer did not leave a comment.

Austen G. 
Rating:
4.0

Great

ysidro V. 
Rating:
2.0

Location was understaffed or undertrained. 3 people working but it appears only one was able to do most activities. The female attendee tried hard but did not have all of the training. One of the two males knew everything but was pulled everywhere. Had to leave counter area to receive a box. The second male just sat there and did nothing but look at his phone. Did not even answer the phone. Stood in line for over an hour to return my trailer.

Damian M. 
Rating:
5.0

Jasmine was the most friendly and helpful person I have dealt with in a while. not only did she check us out she came out and helped us hook up since the rest of the team was busy.

Robert P. 
Rating:
5.0

This place was great compared to my pick up location and the person unhooking my trailer was really nice and helpful

Stephanee C. 
Rating:
5.0

Customer did not leave a comment.

MINDY A. 
Rating:
5.0

It took just a few more minutes than desirable getting someone to receive the van once I tried to give it back. Other than that, it was a very good experience and the staff was so nice. I will definitely use them again...

Carlos O. 
Rating:
5.0

The Tank only had a little over a quarter of a tank of gas, so I had to make a extra trip to the gas station from the start.

Johnny A. 
Rating:
5.0

Customer did not leave a comment.

Jeff H. 
Rating:
5.0

Turning in my rental equipment was very easy, the person who checked in my rental was fantastic. Great place, very helpful!

Gary D. 
Rating:
5.0

Customer did not leave a comment.

tanju T. 
Rating:
4.0

Inside of the truck was a little dirty...cupholders were filthy. That's my only "complaint"...everything else was great!

Tiffany T. 
Rating:
5.0

Ms. Katina was the best PERIOD!!! 👍

Carmel S. 
Rating:
5.0

Nice staff

William Cecil L. 
Rating:
4.0

The trailer hitch was actually defective and unscrewed my son's ball from his hitch and it popped off and the trailer actually came off on the highway. And "passing" my son on the highway - almost causing an accident. Would like a refund!!!

Colin K. 
Rating:
1.0

the rental was paid for by a graduate student (not a US citizen) here at TTU - including the Safe Move Plus. when the truck was returned with a bit of damage, the rental office attempted to make him pay for that damage. Fortunately, another grad student was able to intervene. it was fairly obvious that the attempt to force the first student to pay for damages was based on the color of his skin. as far as this department is concerned, we will not use your company again & definitely will not recommend you to anyone else.

S Y A. 
Rating:
5.0

Customer did not leave a comment.

maricela G. 
Rating:
5.0

We love UHaul, we've been using them for years.

Bulah W. 
Rating:
5.0

Customer did not leave a comment.

Candy H. 
Rating:
5.0

Customer did not leave a comment.

Afamefuna U. 
Rating:
4.0

Customer did not leave a comment.

Jerry F. 
Rating:
5.0

Customer did not leave a comment.

Tony S. 
Rating:
5.0

salvador and kevin were awesome and helpful and able to make us laugh while getting us everything we needed. also arnold at the call center was amazing and i will be using uhaul, especially the university and Q location, for all my transportation needs.

Summer S. 
Rating:
1.0

Upon returning the equipment to my final destination I learned that the pick up location entered the wrong trailer # and was then reported stolen. Please review my contract to see the mistake. The Desoto Tx location found the problem and addressed the issue. My problem is that if I would have gotten stopped by law enforcement I would have gone through an embarrassing situation all for the lack of attention at the Lubbock location. I'm disappointed because I normally use your company for any of my needs. Please call me so I can confirm that you actually read this Post.

Eddie I. 
Rating:
5.0

Customer did not leave a comment.

Brenda L. 
Rating:
5.0

Customer did not leave a comment.

Jan B. 
Rating:
5.0

Customer did not leave a comment.

Lee F. 
Rating:
5.0

Great rental equipment & service.

demetreus R. 
Rating:
5.0

Customer did not leave a comment.

Debbie M. 
Rating:
5.0

Home town pride. Thank you for working late always

ROGER T. 
Rating:
5.0

Customer did not leave a comment.

farrel K. 
Rating:
4.0

Customer did not leave a comment.

Gabriel G. 
Rating:
5.0

Customer did not leave a comment.

Tracy G. 
Rating:
5.0

Great place

Michael D. 
Rating:
4.0

Customer did not leave a comment.

Jim R. 
Rating:
5.0

Customer did not leave a comment.

COLLEEN B. 
Rating:
4.0

Customer did not leave a comment.

Fred C. 
Rating:
5.0

Easy rental experience, but LONG line! everyone goes there!

Charles W. 
Rating:
5.0

Customer did not leave a comment.

Donald B. 
Rating:
5.0

Customer did not leave a comment.

Julissa C. 
Rating:
1.0

This place is trash and a rip off. None of the employees could do there jobs. Every employee interrupted each other since they had no clue as to what the next step is in helping there customer in front of them, resulting in other customers being rudely interrupted. Why have a menu to choose from and its by far what you pay. 15 foot van 29.95 thats a lie with a retainer fee that I didn't get back properly and didn't use the uhaul but only 12 miles. The owner or management needs to contact me.

Justin W. 
Rating:
3.0

Customer did not leave a comment.

Steven D. 
Rating:
1.0

Worst experience I have ever had. I ordered the truck online the night before to pickup at 1130. They couldn't even find the keys to my truck and I had to wait 30 minutes even though I checked in online. The associate was rude and took way to long to fix the problem. It put us way behind on what we needed the truck for.

Kedrick T. 
Rating:
5.0

Customer did not leave a comment.

Mike G. 
Rating:
1.0

Better customer service, proper check in and just over all bad experience. It should not take 3 hours to complete a reservation.

Victoria S. 
Rating:
5.0

Customer did not leave a comment.

Trina M. 
Rating:
5.0

Customer did not leave a comment.

Paul D. 
Rating:
5.0

Excellent

Patrick D. 
Rating:
2.0

Wrong information was inputted and was unable to return truck even after correcting the info. I was charged and after hours fee because after 2 hrs at the location and multiple phones, my issue couldn't be resolved. Still waiting on my refund.

Takera B. 
Rating:
5.0

Customer did not leave a comment.

Michael V. 
Rating:
3.0

Takes to long to rent a dolly. Long line and had to call a next of kin just to rent a dolly. I go somewhere else next time.

Randy W. 
Rating:
5.0

Need a person greeting incoming drop off customers outside to give instruction for final drop off! Thanks

dell G. 
Rating:
4.0

A little bit of a wait but exceptional in all other aspects

Robert W. 
Rating:
4.0

Customer did not leave a comment.

Justin D. 
Rating:
5.0

Always good service there and everything you could possibly need!

Ann R. 
Rating:
1.0

Customer did not leave a comment.

Valerie M. 
Rating:
5.0

Customer did not leave a comment.

Matt D. 
Rating:
3.0

Needs more customer representatives … long line and only one person helping

Lidia G. 
Rating:
5.0

I tried to check the trailer in on the uhaul share website 5 times and got five verification codes without being able to get it done. It took a phone call to get the trailer checked in. You can make this work - the only disappointing thing! Especially since you charge twenty dollars is it's not checked in online after hours

John A. 
Rating:
5.0

Customer did not leave a comment.

Terry W. 
Rating:
1.0

The truck was poor condition. The side mirrors would not stay in place while driving down the road. This is a hazard since you are unable to see behind you and your sides with them moving out of sight. The facility did not have any moving accessories to rent, even though I rented them before hand. I used the app to check in and still had to wait in lines before I could get my truck and turn it in.

Monty M. 
Rating:
5.0

Customer did not leave a comment.

hoang L. 
Rating:
3.0

When returning my trailer I pulled in and waited for assistance. None came out so I pulled around and did self check out. The hitch stuck on the ball and while trying to jar it off I accidentally kicked the plastic latch and broke it. I honked my horn when I finally saw an attendant and he came out. After enduring the condensing comments from the youngster he returned with another attendant who released the hitch and proceeded to charge me $45 for a new latch. This would have been avoided with more prompt service or clearer signage about how long to wait for service.

Dan B. 
Rating:
2.0

The truck rented, wheel alignment out, didn't feel safe, back was locked, had to call back, no one checked vehicle before I left the yard.

LULA C. 
Rating:
4.0

Mark rental equipment return MUCH better. It's invisible if you use either entrance that's not on 34th St. Check your hours on Google Maps. They are incorrect, as your store was closed when Google said it would be open. Not your fault but an inconvenience for your customers.

SAMUEL B. 
Rating:
3.0

No gas the truck does not run well and over charges

AJ W. 
Rating:
5.0

Customer did not leave a comment.

Michael L. 
Rating:
5.0

Customer did not leave a comment.

barbara M. 
Rating:
4.0

Customer did not leave a comment.

John G. 
Rating:
5.0

Customer did not leave a comment.

ronnie S. 
Rating:
5.0

Customer did not leave a comment.

chris K. 
Rating:
3.0

The location is on the corner of two very busy, multi-lane streets and entrances are very limited. Also, there were multiple small screws and nails on the pavement in the equipment return lane. However, the gentleman who checked me in at the return location was very nice/helpful.

Danny T. 
Rating:
5.0

Nothing comes to mind. It was great.

MICHAEL H. 
Rating:
5.0

Customer did not leave a comment.

Jimmy B. 
Rating:
4.0

Customer did not leave a comment.

SCOTTY S. 
Rating:
5.0

Thank you for great customer service!!!

Maria S. 
Rating:
4.0

Long wait time to pick up equipment

Amy W. 
Rating:
1.0

Terrible racist

Terry U. 
Rating:
5.0

I love this place and would absolutely use it again when needed ♥️

geneva c.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

BRIUANA W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ARITA B.  |  First Impressions 
Rating:
1.0

Houston U-Haul Representative falsified information to me regarding Lubbock Texas.

Victoria T.  |  Online Move In 
Rating:
4.0

Customer did not leave a comment.

Ebony S.  |  First Impressions 
Rating:
5.0

The young man that assisted me was very friendly and helpful. He walked me to the storage unit and to the truck and explained everything very clearly.

DELFINA M.  |  First Impressions 
Rating:
4.0

Just expensive. But still a good experience.

Jamie P.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Kelly C.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Alexis L.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

JOYCE N.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Brekeshia M.  |  First Impressions 
Rating:
4.0

Should offer easy access for storage on 2nd level. Carrying big object up stairs is pretty hard.

melissa M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Clarissa V.  |  Overall Experience 
Rating:
2.0

Water and moisture damaged some Of my clothes and furniture in the storage. I will not be using this place again. Especially for the price and the newer storages are cheaper and actually climate controlled.

chris e.  |  Overall Experience 
Rating:
5.0

I have used this company for many years and as always staff is very accommodating.

PATSY M.  |  First Impressions 
Rating:
1.0

I will do anything I can never to use UHaul again. We spent over $2200 over the course of 4 weeks with you and had countless issues. From scheduling to pickup too storage changes to trailer connections, it was a very expensive nightmare.

ANDREW J.  |  Overall Experience 
Rating:
5.0

Unbelievable quality and great prices and great service!

Carl S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Frenchelle R.  |  First Impressions 
Rating:
5.0

All staff were helpful and friendly

Mary M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Lillian W.  |  Overall Experience 
Rating:
5.0

I want to thank the specially thank the manager Katina for her kindness and help. I was having a hard day due to some unfortunate circumstances that had just occurred during my move that made me have to put my property in storage. She was so kind and it help to calm me down. She was very understanding and got me taken care of with no added stress. Thank you again Katina. More businesses need more of these kind of employees especially with everything going on in this world today.

GLORIA J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kaulin T.  |  Overall Experience 
Rating:
1.0

Employees smoked marijuana on premises my storage unit smells of marijuana, employees were extremely rude and the facility is disgustingly filthy... I know its on the bad side of town but doesn't mean it needs to be that bad... I will never use uhaul again because of this facility.. they will not answer the phone when people call.. go ahead call that location.. they won't answer. Also I was stranded for 2 days with a flat tire in uhaul because they would not answer the phone...I cannot begin to explain the horrible time I had using this company...I should be compensated but I don't want to because that would mean I have to deal with the company even more...trash company

Bryar M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

John N.  |  First Impressions 
Rating:
5.0

Staff was very helpful. Showed me how everything works and checked in.

Mary M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Felipa C.  |  Online Move In 
Rating:
2.0

I've had 2 different storage units over the past 5 years. No problems there. The process of renting a truck and trailer has always taken well over an hour and/or having to pick up at inconvenient locations. While the staff are polite, the computers are notoriously slow and be ready to wait a long time in a line.

John M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Dawn C.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Jose G.  |  Overall Experience 
Rating:
5.0

I would trust my business nor my property to anyone else. Thanks Uhaul

Larry W.  |  First Impressions 
Rating:
2.0

Customer did not leave a comment.

Tammi L.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

KASANITA I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Gavino P.  |  First Impressions 
Rating:
5.0

This is a great U-Haul location. I have been to many and this is my favorite. They always have what I need, offer good advise, and always in a friendly manner. I will definitely use them next time!

DANIEL M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jessica T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Amber H.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Frank R.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Frank N.  |  Overall Experience 
Rating:
5.0

I was very Pleased with employees and the facility. Thank you

Rosie O.  |  First Impressions 
Rating:
1.0

Customer did not leave a comment.

lloyda b.  |  First Impressions 
Rating:
1.0

They never gave me my money back

Dasha W.  |  First Impressions 
Rating:
5.0

Very helpful and can do people with a great attitude.I will by all means come back.The lady in Abilene was very helpful and friendly as was the guys in Lubbock.Certainly a 5 star rating to everybody involved.

John K.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb H.  |  Overall Experience 
Rating:
2.0

I was going to rent a I uhaul truck to move a two bedroom house and rent a storage just for that . You would think she would have recommended me a bigger storage if I was getting the truck for a two bedroom but no I was not shown the storage space before renting it was just told that it was a 5by something so I got it when I go to deliver my things it wasn’t even enough space for not even one bedroom I called and there was not anything else available so they told me

Leann Y.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

TAMIYA S.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

won l.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

paul v.  |  Overall Experience 
Rating:
2.0

Upon arriving inTexas and being told we had a storage from our departure point when picking up the 26’ truck, we arrived to then be told jk no storage for you! Then the owner was incredibly rude and argued with me over whether I had a reservation even after I produced the receipt! This move was a nightmare and u-haul didn’t help. While preparing to leave Kansas our car dolly was unavailable (reserved weeks in advance), so we had to make a return trip to get our car. An 8.5 hour drive both ways to pick a dolly and get our project car home! Because of the disorganization of your business it cost us an additional $1000 dollars to move in unexpected gas, hotel, and storage costs! Very unhappy with u-haul and will seek alternatives in the future. The location in Texas did finally get us storage for the free month we earned for the large long distance rental, but instead of the extra large unit we reserved IN ADVANCE we received 2-8x8 units and were barely able to cram everything in. Maybe corporate should step down and manage these franchises more closely. Moving is stressful enough no extra hassle needs to added.

laura d.  |  Overall Experience 
Rating:
5.0

Nice communication and stores safety.

TU M.  |  Overall Experience 
Rating:
5.0

This is the first time I have ever moved and the staff were all very helpful and knowledgeable.

Roxanne p.  |  First Impressions 
Rating:
1.0

First day of rental- uhaul servers crashed and I was standing in the parking lot with all my stuff. On location staff almost never picks up the calls. Like seriously hire someone to answer calls or invest in a decent voicemail. All 4 loading and unloading carts were missing. When I asked someone for help they took me to the back of the facility and made me drag the cart back to the entrance. Turns out uhaul staff were using it to do maintenance and repair. They only gave me one cart. The remaining 3 carts were not put back for the next three days. I was told that I should get a free uhaul lock. Never received that.

rudy m.  |  Overall Experience 
Rating:
4.0

Thank you for the service!

SheKeia B.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ROBERT D.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

ANTONIO H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ALEXANDRA B.  |  Overall Experience 
Rating:
5.0

Storage unit leaked but, the sales rep guy was super helpful and overall made for a pleasant experience despite the water leak we discovered 2 weeks later.

KENNETH T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Pedro F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

David L.  |  Overall Experience 
Rating:
5.0

The customer service rep at the Lubbock location was incredibly helpful

KENNETH T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Canaan Q.  |  First Impressions 
Rating:
5.0

Keep working, thanks for helping.

TU M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Tonya R.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Caleb H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

michael B.  |  Online Move In 
Rating:
1.0

Server crashed. Automatic door doesn’t work. Reservation disappeared when I reached the location. Had to go back and come back the next day. Staff was kind enough to add an extra month - no charge. The uhaul call center staff in Phoenix were very rude. Would always interrupt me. Had repeat the same thing ten times.

rudy m.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Ricky H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tamara S.  |  Overall Experience 
Rating:
4.0

Very professional and made sure that everything was safe secure and it was all done in a very timely fashion thank you very much

Rafe R.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

ROBERT D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Clarence L.  |  Overall Experience 
Rating:
5.0

I love these folks, I had to rent a uhaul and storage from them 2x and I will ALWAYS come back. Thank you guys y'all are awesome!

Michelle T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

james m.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

SHAPIERE B.  |  Overall Experience 
Rating:
2.0

Chandler saved the day! Checking out of our storage unit, Chandler was kind and very helpful. Checking in was horrible, whoever helped me was rude, didn’t help at all, didn’t explain anything! After the initial showing up, returning my rental $600 you would think they would be courteous and helpful but it was the opposite! The storage unit itself is way overpriced for what we got, and in poor shape. Chandler at the end was the really only good point. And the actual pick up of the rental in Austin ATX. They were very nice and helpful. We’ve used u haul many times, paid a lot of money to them. Whoever helped me check in to our storage unit should not be there if they don’t want to!

JUSTIN G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHRISTOPHER J.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

ROSA K.  |  Overall Experience 
Rating:
5.0

We were extremely pleased with the opportunity we had to use this facility.

Theresa Y.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Phillip S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

BRUCE F.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Kathy P.  |  Overall Experience 
Rating:
5.0

I will come back for moving and storage

ROSA K.  |  First Impressions 
Rating:
2.0

Never used a storage before. Not sure what to expect. Facilities were ok but staff not friendly or helpful.

TARA S.  |  Overall Experience 
Rating:
5.0

Crisp and friendly service never goes out of style

DANIEL M.  |  First Impressions 
Rating:
5.0

No problems whatsoever. Easy move in and move out.

Michael L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Joni M.  |  Overall Experience 
Rating:
3.0

Over priced with no amenities

Evelyn L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Hope H.  |  Overall Experience 
Rating:
2.0

There is no elevator to the top floor therefore I could not move more items inside,

Brenda L.  |  Overall Experience 
Rating:
3.0

We have stored our college student's belongings at U-Haul every summer. This year, we stored longer due to leaving early because of the Pandemic. Move-in was very easy. Move-out was delayed when we discovered a small number of "baby" roaches crawling around some our boxes and seeming to come from a neighboring unit. I believe the roaches were a new addition in our 5 month of storing items. Just beware that while U-Haul does all it can (spraying for bugs, etc.), storage neighbors may not be as conscientious or even aware they have a pest problem. Our move-out took an extra hour and a half since we went through everything thoroughly looking for "baby" roaches and repacking in vacuum zipper bags.

RONDA S.  |  Overall Experience 
Rating:
5.0

I'm a Red Raider Mom I definitely recommend this location with the coronavirus going on they gave my son a discount for been a Texas Tech Student recommend a climate control unit We as family are really happy my Son is going back to classes Monday and he needed his stuff that's the only reason we move out thank you so much.

Edith G.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DELBERT PAUL L.  |  Overall Experience 
Rating:
4.0

Brandon was very friendly and so was anyone else we came into contact. The problem was when I 1st rented the unit I told the lady exactly what I needed and the 8x8x6 was not big enough. We also rented a unit that was refrigerated and it was hot in there. So I had to rent a 2nd unit.

diane v.  |  Overall Experience 
Rating:
2.0

Your questions above are deceiving. Of course people can be friendly, but not know what they are doing. The first employee who helped me, could not figure out the computer system. I had to give personal information, and list references for the employee, at least three times. A second employee got involved, and also could not help me because he could not figure out how to list the references properly. Nearly an hour later it was only a third employee, who could finally figure out how to help me and get me out of the store. Quite simply it was the most awful customer service I have ever received at any time at any storage facility in my entire life. The above questions, asking people to rate certain criteria from one star to five stars, does not allow proper evaluation of how poorly my experience went. I am keeping the unit, because it is close to my home and convenient. But if I had the choice I would’ve just dropped the entire transaction, and gone to a different U-Haul location. It was very difficult.

ERIC G.  |  First Impressions 
Rating:
4.0

Storage unit leaked when it rained!

Christine Y.  |  Overall Experience 
Rating:
5.0

initially could not understand the multiple keypad set up for building entry as it was not clear from the email.

ROSALYN T.  |  Online Move In 
Rating:
2.0

I lost several boxes of possessions to a huge termite infestation. I only used this location for six months. The original reservation for a larger room was not honored, so I had to use 2 smaller rooms, and the infestation occurred in the non-climate controlled room I was forced to use. I have never lost possessions to this kind of damage before in any other storage facility. I would not recommend this location to anyone.

Sally S.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jesse U.  |  First Impressions 
Rating:
5.0

This was the best moving experience I’ve ever had. I feel like I made a great choice in where to store my things. The staff was quick, yet very knowledgeable and friendly. I would recommend them to anyone looking for moving and storage needs.

Hope H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

joe m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Scott T.  |  Overall Experience 
Rating:
4.0

Even though I had a few problems. Overall, it wasn't so bad.

Sytobia H.  |  Overall Experience 
Rating:
5.0

Always helpful whenever we encountered any issues with access to our units and quick to be of convenience when we had and issue with our previous truck rental.

Joann r.  |  Overall Experience 
Rating:
2.0

The walls are put together with poorly constructed sheetrock, which was easily broken by a neighboring unit. There's only 1 layer of sheetrock between each unit, thereby making it unsecure. oneuuu

GISELA M.  |  Overall Experience 
Rating:
5.0

Excellent all around.

Sally S.  |  First Impressions 
Rating:
5.0

I was expecting a time consuming experience renting a new storage unit, but was given a quick and easy time at the 34th location. The associate was friendly and very helpful. Will definitely use again

Josh C.  |  First Impressions 
Rating:
4.0

The staff were always very helpful and friendly. The storage unit seemed secure. We did have water come in to our unit somehow and when we emptied it we had to leave a few things out to dry.

Salina L.  |  Overall Experience 
Rating:
5.0

Staff was very nice and helpful

Marco T.  |  Overall Experience 
Rating:
5.0

I left something very valuable to me in the glove box and the man at the counter went above and beyond to find the truck and return it to me. Thank you

pam h.  |  First Impressions 
Rating:
5.0

Everybody was extremely helpful and professional, thank you.

Romulo S.  |  Overall Experience 
Rating:
4.0

Great place, just sometimes so busy they couldn’t take care things in a timely manner

STEVE B.  |  Overall Experience 
Rating:
5.0

Very accommodating!!!

connie b.  |  First Impressions 
Rating:
5.0

Moving is a hard process but uhaul made it a bit easier. Thank you uhaul!

Louis B.  |  Overall Experience 
Rating:
5.0

Fernando helped me out with my Uhaul trailer and storage rental. The whole team treated my family with respect and they were very knowledgeable about logistics.

Edmanuel F.  |  Overall Experience 
Rating:
5.0

Have used this U-Haul location numerous times over the past 15 years for renting moving vehicles, buying boxes, etc and now renting a storage unit...always have a great experience!! Thank you!!

Ezequiel A.  |  First Impressions 
Rating:
5.0

Everyone very friendly

Isabel G.  |  First Impressions 
Rating:
5.0

Great way to store the college kid's stuff for the summer. Quick, easy transaction during an incredibly busy day for them.

TERRAL K.  |  First Impressions 
Rating:
5.0

The gentlemen was very friendly, helpful and timely.

Ferney E.  |  First Impressions 
Rating:
5.0

The service was quick and efficient. I was well informed thanks to the staff.

Lauren B.  |  First Impressions 
Rating:
5.0

Katina is the best! Great attitude! Very helpful!

Janet M M.  |  Overall Experience 
Rating:
5.0

Great Service!

Glenn R.  |  First Impressions 
Rating:
5.0

Excellent services

Nancy B.  |  Overall Experience 
Rating:
5.0

Great customer service! Very friendly personnel and eager to help

Pedro R.  |  First Impressions 
Rating:
5.0

Great customer service

agrora i.  |  Overall Experience 
Rating:
5.0

n/a

Angela W.  |  Overall Experience 
Rating:
5.0

Very nice storage facility will definitely use facilities again

Amy S.  |  Overall Experience 
Rating:
5.0

Very helpful and kind!

Lachelle C.  |  First Impressions 
Rating:
5.0

Great customer service and friendly staff

Jesus E.  |  Overall Experience 
Rating:
5.0

Staff (I cant remember his name) was very helpful and courteous.

Troy N.  |  First Impressions 
Rating:
5.0

Our u box service was excellent

kumar s.  |  Overall Experience 
Rating:
5.0

Good experience!

ron c.  |  Overall Experience 
Rating:
5.0

This is a wonderful facility and I’m always happy to interact other the friendly staff

Deidrick M.  |  Overall Experience 
Rating:
5.0

Everyone there was very helpful. Thank you

Daniel C.  |  Overall Experience 
Rating:
5.0

*****....5stars

Elizabeth N.  |  Overall Experience 
Rating:
3.0

They were quick and efficient.

Cassidy S.  |  Overall Experience 
Rating:
1.0

I did calling to postance from that date to this Thur but I'm planning to calling agin to postance oct 4 due I'm not rent anything like truck or van or u hual truck nothing just storage due I don't dl

Angela W.  |  Reservation 
Rating:
5.0

Yes!! I would definitely recommend this storage the staff were very helpful and friendly ... Thank y'all

Kitha E.  |  Overall Experience 
Rating:
5.0

The service was great and the employees were helpful.

lena c.  |  Reservation 
Rating:
1.0

Horrible. If I had to describe my experience in one word, Horrible would be an understatement. After My storage was broken into, and after call after call, the management was never helpful. At all.

Daniella R.  |  Overall Experience 
Rating:
5.0

We received great customer service. Everyone was friendly and helpful.

Brenda M.  |  Reservation 
Rating:
5.0

We have used this facility several times for climate controlled storage during the summer months. The staff is always helpful and friendly, the storage unit is always clean and well lit. Great place!

jan h.  |  Overall Experience 
Rating:
5.0

We will use again

RONDA S.  |  Overall Experience 
Rating:
5.0

Great customer service

Ben G.  |  Overall Experience 
Rating:
4.0

Had to wait in line for a very long time for both my visits. Could not find a phone number to directly call the facility, corporate number failed to transfer me properly after speaking with agents.

Paul E.  |  Overall Experience 
Rating:
3.0

I was disappointed and had to return the next day to retrieve my items. I had no idea when renting a U-box, a 24 hour advance notice is needed. I think this information need to be stressed at first

Darohn F.  |  Overall Experience 
Rating:
2.0

Extremely understaffed Most staff lacked knowledge on services

Brianna M.  |  Overall Experience 
Rating:
2.0

A transaction was made in error to my card. It took MULTIPLE phone calls & emails to get it resolved. Staff were rude, unhelpful, & provided horrible customer service in response to THEIR error.

Ashley E.  |  Overall Experience 
Rating:
1.0

You are severely understaffed. This was my fourth visit to your store and there was ONLY 1 staff Member at the counter. There was a line almost to the door. This was a Saturday before school

Jamey G.  |  Overall Experience 
Rating:
5.0

Staff has been courteous and very helpful

Charles E.  |  Overall Experience 
Rating:
5.0

The salesman/employee was awesome!!!! Computers/internet was running slow and he had to reboot them. He Was patient and professional. I will definitely recommend

Dannielle L.  |  Reservation 
Rating:
1.0

We moved out in Feb 2018, continued to be billed afterwards. They lost the key to our unit and we had to call corporate to get the facility to help us and tell them to pay a locksmith! Nightmare!

WILLIAM P.  |  Overall Experience 
Rating:
4.0

I did not see the facility but they were very helpful and professional

Kindra H.  |  Overall Experience 
Rating:
3.0

The facility was always clean outside. However, upon moving out we found dead rats and there was rat urine all over a lot of our furniture & feces on the floor. Ruined some of our furniture and rugs.

JEREMY W.  |  Overall Experience 
Rating:
5.0

everyone went out of their way to help and to make things go smoothly.

George P.  |  Overall Experience 
Rating:
3.0

I waited almost 2 hours to pick up my U-box. Only 1 employee apologized while others I talked to could not even pretend to care about the inconvenience.

Evan G.  |  Overall Experience 
Rating:
1.0

Our bill date was the 27, we moved out of the storage unit on the 1st before 3 PM. We were told we wouldn't be billed and it would be waived. They lied and charged us 140$ for three days.

kayla m.  |  Overall Experience 
Rating:
3.0

The most frustrating thing was going in person to say I was going to be a couple days late but payment was assured, and then 1 day or 2 days past due getting a very threatening letter about auctioning

joey h.  |  Overall Experience 
Rating:
5.0

This place is always helpful and son easy to work with. The people are really nice and so polite!!! I have used this location for my daughter's college moving for three years.

mallory B.  |  Overall Experience 
Rating:
5.0

Awesome storage facility! Always helpful & friendly! We have been able to borrow cleaning items, they have stored our loaded up trailer! They are the best! They go out of their way to be helpful!

KATELYN S.  |  Overall Experience 
Rating:
4.0

1

Arthur L.  |  Overall Experience 
Rating:
2.0

I booked a storage unit over a month ago and was assured It would be available. It wasn't.

Matthew W.  |  Overall Experience 
Rating:
5.0

Everything went fine. We had no problems. If ever we need again I feel we will use uhall again. Mr Reagan

Beryl R.  |  Overall Experience 
Rating:
5.0

Great service

Cadeidra J.  |  Overall Experience 
No reviews have been submitted for this location.

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