The service was excellent and very real, didn't feel like I was dealing with anyone difficult or not willing to help! The truck we had was believed to have an issue with the gas gauge, I called back to inform another associate and they were very understanding. I appreciate the communication from uhaul as well since we had a change in the reservation, but things were made to be easy and they adjusted everything so I didn't have to pay more.Candace M.
Customer Reviews for U-Haul Moving & Storage of Manassas Park
Manassas Park, VA 20111
(@ Manassas Dr)
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
Special Operating Hours
- 7/4/2022: 7:00 am - 5:00 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Jerry S.
Customer did not leave a comment.LATOYA H.
Customer did not leave a comment.Christopher J.
I arrived at the drop-off location early because I wanted to return the equipment before I went to work. There was a u-haul representative there. He did not offer a proper greeting and offered no assistance. He went inside and closed the door because it was before normal operating hours, I suppose. Overall on this rental, from start to finish, I would rate the service in the negative.Osbert D.
Fire the manager. He is racist.STANLEYGREG B.
Great customer servicePatrick B.
Customer did not leave a comment.Clearance P. | First Impressions
Knowledgeable courteous service. We also rented the largest unit at this location over a 6 year period. We would ABSOLUTELY recommend this location.Regina P.
inside of truck was dirty and covered in hair, was charged for insurance after declining itALEXANDRA D.
Customer did not leave a comment.Augusto O.
Keep up the good work.Stephen R.
Customer did not leave a comment.Ken M.
The tall guy is nice and professional!EPHREM N.
The GM (Johnnie?) was superb. The 9' van I'd reserved was returned damaged by another customer, so Johnnie hooked me up with a brand new larger truck, but at the same reservation and gas price as the van. Great service!Richard C.
The overall experience was terrible, the pick up location did what they could to help remedy the issues that U-Haul overall caused but the whole experience was an absolute mess. Thank you to the guys at the pick up spot for all the help but I will more than likely never use uhaul againBradley M.
Customer did not leave a comment.Temitayo B.
Make sure u have my truck at all times don't call me at the last minute telling me that my truck is not available it happen to meJUANDEDIOS M.
Not happy that I was charged extra for fuel. I drove around 90 miles and I've refueled 10 Gallon of gas, but Uhaul charged me almost $50 for fuel.Hwa Wei L.
Customer did not leave a comment.Gabriel M.
Customer did not leave a comment.AAMIR N.
Customer did not leave a comment.Sana K.
Customers were very clear in communication and friendly! Continue doing exactly what you guys are doing. Great management.Jordan O.
Customer did not leave a comment.Morgan M. | First Impressions
While the truck itself was fine , UHaul MovingHelp is absolutely awful. Why UHaul would jeopardize their reputation by partnering with this company is hard to understand. They are a job board broker and we were left at the destination with no help, as it wasn't worth their time to show up for 2 hours of work.JOHN WESLEY L.
Customer did not leave a comment.Elihud A.
Customer did not leave a comment.Milah A.
Clean and easy to access storage area. Never had issues with this facility.Luca D. | Overall Experience
Friendly staff!! Great people to work with!!Joe G.
The manager there was incredible very knowledgeable Well spoken and actually seem to care about what he was doing. Customers can be a handful but he' stays calm and gets the job done. I've been going to that location for a long time with the lady there I believe Johnny is her son that runs it now but very good very goodDAVIDMICHAEL S.
Amazing checkin experienceJacob R. | First Impressions
Customer did not leave a comment.Omar P. | First Impressions
Nice job nothing to addCharles K.
Fast and efficient processing of my returns.Corey H.
Customer did not leave a comment.Julie C.
Very busy location, yet drop off was easy and painless. Pleasant personnel.Craig E.
We were charged for extra equipment that we did not hire. No response received from customer service.Arif H.
Customer did not leave a comment.Allen P.
Customer did not leave a comment.Darrell S.
Customer did not leave a comment.don L.
Pleasantly surprised at this U-Haul location's level of customer service. The lines moved very quickly; everyone was very knowledgeable and was able to answer any questions that a customer might have had. Just overall friendly. I've had some HORRIBLE U-Haul experiences, but apparently all locations are not created equally. At the end of the day it was a great experience and the fact that as I was driving up to return the truck an associate met me at the drop of location to make sure my experience was satisfactory. Thanks for making a move a little less stressful!Samuel W.
Customer did not leave a comment.Greg B.
Nothing needed. They were helpful and polite.Monique A.
Customer did not leave a comment.Salvatore A.
Customer did not leave a comment.Corey H.
Customer did not leave a comment.shelbie M.
Everything went well on rental of 20 ft box truck and return .Paul M.
Very good customer service.Harbir S.
Customer did not leave a comment.Michael F.
Customer did not leave a comment.Andrew Q.
Very good serviceMario C.
Ensure proper tire pressure is set prior to pickup.Charles S.
Simple process to rent a trailer. This location went above and beyond to ensure I had what was needed. They even did a quick repair on the turn signal light that was not working to I could have the size trailer I wanted.Ken B.
Customer did not leave a comment.Corina M.
Always friendly staff, equipment is always nice and clean when I pick it up. I rent multiple times a month.Adityo P.
Johnnie, the manager is a great guy. He and his team renders top notch customer service.Joseph N.
Reservation process was a nightmare. U-haul changed the pickup location multiple times and we had to drive far out of the way to finally get a truck. Staff were very friendly and accommodating!Darrell E.
Fix A/C and driver seat in truck I rented.Marilyn B.
Personnel are extremely helpful, especially Johnny Neccesary.William B.
Customer did not leave a comment.Giovanna W.
Brittany was exceptional on every level. I called at 0730 to inquire about the right fit for a king size mattress. She was cheerful, helpful with figuring out the dimensions, and very courteous. When I got there Brittany was very kind and helpful in all aspects of the transaction. I wonder if she is part owner of this site because she just went out of her way to be a perfect representation of sales and service! I highly recommend this site for truck rentals and will only use them.TERENCE L.
I incurred accidental damage during my rental and when I returned the vehicle, they tried to find any reason to invalidate the waiver coverage I had purchased. Because of this I will look for other options than Uhaul for my future needs.Brian S.
Customer did not leave a comment.Julian P.
Customer did not leave a comment.Jason E.
Customer did not leave a comment.Jose Q.
Customer did not leave a comment.Dennis C.
Customer did not leave a comment.HYACINTHNTAM C.
Excellent serviceRaul C.
The Manassas Park U-Haul store was clean, bright and fully stocked with everything for our move. Brittany was the best ever at making sure we had the right equipment. She was very knowledgeable.Steve G.
Customer did not leave a comment.Ronald J.
Customer did not leave a comment.STEVE S.
We dropped off the truck after hours. We dropped the key in the drop box and confirmed receipt the next day. We had no problems.Gloria P.
Customer did not leave a comment.Gregory S.
Customer did not leave a comment.Cristie D.
Customer did not leave a comment.John G.
Customer did not leave a comment.Stephen B.
Staff was friendly and attentive. Truck was broom clean but cab was sticky, needed surfaces cleaned. Kind of gross!William W.
Customer did not leave a comment.Oliver R.
I had a good experience renting the truck. The representative Ms. Elizabeth was great. She was professional and courteous. Drop off was easy.Ehsanullah S.
Customer did not leave a comment.Sheldon B.
vehicle was giving me some troubleRajaratna R.
Customer did not leave a comment.Giovanna W.
Customer did not leave a comment.ROGELIO D.
Uhaul app would not accept images captured for after-hours return. Need to fix that problem.Charles S.
Customer did not leave a comment.christian C.
Customer did not leave a comment.christian C.
Nada todo muy bien graciasJosue J.
Very happy with the customer service and convenience of this location. Would happy recommend it to anyone looking to rent a uHaul truck or a trailer.Etzel B.
Customer did not leave a comment.TENAI R.
Everything was so quick and easy. Very self explanatory instructions and directions. Matter of fact I'm renting one again.Amy H.
Customer did not leave a comment.Macy A.
Everything was great! Thank you!Wade C.
Make sure that the tow dolly is a proper fit for the vehicle. My original reservation was made over a month before my move date. Two days before I received a call that my reservation had changed and I would need to pick up the truck and tow dolly at two different locations. In order to coordinate with my scheduled movers I had to take an Uber to pick up the truck (an unexpected expense) then drive to pick up the tow dolly. Since I did not have my vehicle at the time I obtained the tow dolly, I had to attach my car on my own after the movers did their job. When the movers completed their task I hitched my car and had prepared to drive to my destination 6 hours away. However the tow dolly ramps would not slide all the way back in place because there was not enough clearance at the bottom of my Toyota Camry. As a result, the ramps came out while I was driving on the interstate and I was forced to pull over. Since it was after hours I I could not get a replacement and instead had to stay in a hotel overnight and wait for roadside assistance to come and hitch my car up so the ramps would go in. All of this inconvenience could have been avoided if (1) my reservation had not changed and forced me to drive to two locations and (2) if uhaul would have given me the correct type of tow dolly to fit my car based on the information of my vehicle I provided.Larry L.
Smiles and great conversations! Johnnie and Brittany. Great fast and polite returnVicky M.
I never received my final receipt in email and i did check spam.DONALD B.
Great customer service!!Joe G.
Customer did not leave a comment.Thomas E.
Super helpful guy who set me up. Do not have his name but he was excellent.Edwin C.
I had a reservation to pick up a truck and trailer. When I called to confirm I was told I did not have a truck. I had to go to 2 Uhaul outlets to pull the package together. When I returned the trailer I discover the trailer I was booked and the uhaul outlet had over booked. Great way to ensure profit. Poor way to keep customersDONALD M.
Customer did not leave a comment.Etzel B.
Customer did not leave a comment.Christopher G.
the process was quick and easyDavid S.
Very helpful!Joe B.
First every trailer towing - great experience. Had them install hitch a year earlier, also great.John K.
Customer did not leave a comment.HUGO H. | First Impressions
Customer did not leave a comment.Abbas H. | First Impressions
All was great! Best costumer service!Ginger W. | Overall Experience
This manager and his team are the best!Joseph N. | First Impressions
Customer did not leave a comment.David S. | First Impressions
The staff was very nice and the GM, Johnnie Necessary was very accommodating and extremely helpful.JOHN CHARLES P. | Overall Experience
Customer did not leave a comment.Elisabeth P. | Overall Experience
Customer did not leave a comment.Jenie J. | First Impressions
Friendly, caring, helpful!!! Thank you so much for everything!Julia K. | First Impressions
Customer did not leave a comment.Linda W. | First Impressions
Super costumer service , made sure I was taken care of from start to finish getting my unitGinger W. | First Impressions
Customer did not leave a comment.George P. | Overall Experience
I actually used a UHaul storage facility AND another storage facility that was close to my home. I spent a lot of time kicking myself, that other facility was not easily accessible during the snow and ice storm. They had a hand cart that was primitive (the handle kept coming off). . I felt concerned due to the lighting while in the other facility. I kept saying *NOTE TO SELF* **ONLY USE UHAUL FACILITIES IN THE FUTURE**.Sibyl B. | Overall Experience
Front desk staff were very friendly and professionalDane H. | First Impressions
I was overall happy with the facilityRoman G. | Overall Experience
Customer did not leave a comment.JESSICA CHRISTINE R. | First Impressions
Always been a HUGE fan of U-Haul. It's amazing how you always seem to hire and staff your locations with quality folks. This store in Manassas Park is no exception. They were the best and I look forward to using the services there many more times.Mike M. | Overall Experience
Good staff. Very helpfulAnthony L. | Overall Experience
N/ALB P. | First Impressions
Customer did not leave a comment.BALIKISU A. | Overall Experience
Friendly and helpful staff.Annette P. | Overall Experience
I have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!Tracey s. | Overall Experience
Johnnie is great.JOSEPH KWAME N. | Overall Experience
Manager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I’m already being recorded in store, what was the issue?. “Jennifer Davis” assistant manager on duty called DM “Johnny Necessary”.James and Lyshawn A. | Overall Experience
Customer did not leave a comment.Max T. | First Impressions
Customer did not leave a comment.DERRELL W. | Overall Experience
Customer did not leave a comment.Mary N. | Overall Experience
Customer did not leave a comment.PERVILLA P. | First Impressions
Yo recomiendo a U–haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U–Haul.EMILIA C. | Overall Experience
I’ve done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!Lisa S. | Overall Experience
This place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.AMYANNE D. | Overall Experience
Customer did not leave a comment.Mark P. | Overall Experience
Customer did not leave a comment.Karin W. | First Impressions
This facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I’m sure I’ll use them again in the future.Nancy M. | Overall Experience
Shift lead was super helpful and informative about the process.Annette P. | First Impressions
This is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.helena e. | Overall Experience
Customer did not leave a comment.Jenika C. | Online Move In
Muy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 🥺🥺🥺Gladis f. | Overall Experience
I was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Thanks again!MiAnn T. | First Impressions
Customer did not leave a comment.Jenika C. | First Impressions
Even when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.Serigo R. | Overall Experience
Awesome facility and customer service. I will miss their businessCORLIS M. | Overall Experience
Customer did not leave a comment.Jill N. | Overall Experience
Customer did not leave a comment.William M. | Overall Experience
Customer did not leave a comment.Michael S. | First Impressions
Excellent customer service! Ethan was great and the Manager , she is so awesome!Ara C A. | First Impressions
Customer did not leave a comment.Fatorma A. | Overall Experience
Very professional, helpful, knowledgeable and just all around exceptional service!Mercedes G. | First Impressions
Customer did not leave a comment.Tamica N. | Overall Experience
NaJumoke H. | Online Move In
Customer did not leave a comment.Bexy M. | Overall Experience
Good customer serviceSeung N. | First Impressions
Customer did not leave a comment.Bexy M. | First Impressions
Melva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary LMary L. | Overall Experience
I've done business semi-regularly here. I like the entire staff.John C. | Online Move In
Best storage facility I have ever used !!! And I have used many in my lifetime of moving!!Pamela K. | Overall Experience
Customer did not leave a comment.MIKE W. | Overall Experience
Customer did not leave a comment.Richard H. | First Impressions
Customer did not leave a comment.Pamela K. | First Impressions
Customer did not leave a comment.Kimberly S. | Online Move In
Best place, ever; the staff are friendly and very helpful.helena e. | First Impressions
Customer did not leave a comment.Heather w. | Overall Experience
Customer did not leave a comment.MONIQUE T. | Overall Experience
Melva, was great all the way across the board!!! She's the reason for the excellent ratings!!!Jamil T. | Overall Experience
FRIENDLYgwen P. | First Impressions
Customer did not leave a comment.Willaim T. | First Impressions
Manager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.Steven W. | Overall Experience
Great staff, very helpful and great facility.Mark A. | Overall Experience
Customer did not leave a comment.Gotwononda G. | Overall Experience
Customer did not leave a comment.Deborah P. | Overall Experience
Best storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!THOMAS L. | Overall Experience
Customer did not leave a comment.William R. | Overall Experience
The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!JAMAAL F. | First Impressions
Customer did not leave a comment.Gotwononda G. | First Impressions
Great service. I will strongly recommend U-HaulMauricio P. | Overall Experience
Always good to work with this location.Deborah D. | First Impressions
Customer did not leave a comment.MOBEEN A. | Overall Experience
Customer did not leave a comment.Rosa K. | First Impressions
Customer did not leave a comment.TADESSE B. | Overall Experience
Customer did not leave a comment.ROBERT ERNEST O. | Overall Experience
Customer did not leave a comment.Brandon f. | First Impressions
Awesome Company!WILLIAM P. | Overall Experience
Me gusta el servicio que me an brindado siempre que llegaba tienen excelente personalNancy M. | Overall Experience
Customer did not leave a comment.stacy w. | Overall Experience
Customer did not leave a comment.Nakiyah W. | Overall Experience
Customer did not leave a comment.Brenda M. | First Impressions
Had a wonderful check in, very convenient, great serviceHarmony B. | First Impressions
I’m very impressed with u-haulWILLIAM P. | First Impressions
Great customer service. Staff is very friendly and knowledgeable.Ebony S. | First Impressions
Melva Rae and her staff are the best!!!Gretchen R. | Overall Experience