Brittany was exceptional on every level. I called at 0730 to inquire about the right fit for a king size mattress. She was cheerful, helpful with figuring out the dimensions, and very courteous. When I got there Brittany was very kind and helpful in all aspects of the transaction. I wonder if she is part owner of this site because she just went out of her way to be a perfect representation of sales and service! I highly recommend this site for truck rentals and will only use them.
TERENCE L.Customer Reviews for U-Haul Moving & Storage of Manassas Park
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
I incurred accidental damage during my rental and when I returned the vehicle, they tried to find any reason to invalidate the waiver coverage I had purchased. Because of this I will look for other options than Uhaul for my future needs.
Brian S.Nothing!
Marilyn B.Excellent service
Raul C.The Manassas Park U-Haul store was clean, bright and fully stocked with everything for our move. Brittany was the best ever at making sure we had the right equipment. She was very knowledgeable.
Steve G.We dropped off the truck after hours. We dropped the key in the drop box and confirmed receipt the next day. We had no problems.
Gloria P.Staff was friendly and attentive. Truck was broom clean but cab was sticky, needed surfaces cleaned. Kind of gross!
William W.I had a good experience renting the truck. The representative Ms. Elizabeth was great. She was professional and courteous. Drop off was easy.
Ehsanullah S.vehicle was giving me some trouble
Rajaratna R.Uhaul app would not accept images captured for after-hours return. Need to fix that problem.
Charles S.Nada todo muy bien gracias
Josue J.Very happy with the customer service and convenience of this location. Would happy recommend it to anyone looking to rent a uHaul truck or a trailer.
Etzel B.Everything was so quick and easy. Very self explanatory instructions and directions. Matter of fact I'm renting one again.
Amy H.Everything was great! Thank you!
Wade C.Make sure that the tow dolly is a proper fit for the vehicle. My original reservation was made over a month before my move date. Two days before I received a call that my reservation had changed and I would need to pick up the truck and tow dolly at two different locations. In order to coordinate with my scheduled movers I had to take an Uber to pick up the truck (an unexpected expense) then drive to pick up the tow dolly. Since I did not have my vehicle at the time I obtained the tow dolly, I had to attach my car on my own after the movers did their job. When the movers completed their task I hitched my car and had prepared to drive to my destination 6 hours away. However the tow dolly ramps would not slide all the way back in place because there was not enough clearance at the bottom of my Toyota Camry. As a result, the ramps came out while I was driving on the interstate and I was forced to pull over. Since it was after hours I I could not get a replacement and instead had to stay in a hotel overnight and wait for roadside assistance to come and hitch my car up so the ramps would go in. All of this inconvenience could have been avoided if (1) my reservation had not changed and forced me to drive to two locations and (2) if uhaul would have given me the correct type of tow dolly to fit my car based on the information of my vehicle I provided.
Larry L.Smiles and great conversations! Johnnie and Brittany. Great fast and polite return
Vicky M.I never received my final receipt in email and i did check spam.
DONALD B.Great customer service!!
Joe G.Super helpful guy who set me up. Do not have his name but he was excellent.
Edwin C.I had a reservation to pick up a truck and trailer. When I called to confirm I was told I did not have a truck. I had to go to 2 Uhaul outlets to pull the package together. When I returned the trailer I discover the trailer I was booked and the uhaul outlet had over booked. Great way to ensure profit. Poor way to keep customers
DONALD M.the process was quick and easy
David S.Very helpful!
Joe B.First every trailer towing - great experience. Had them install hitch a year earlier, also great.
John K.The staff were super nice and helpful. The gentleman that checked my return was awesome and appreciated me.
Jordan A.Everything was ok except for the person was take the truck return because talking with him in the parking lot then don't answer when stay inside was go with me for check the truck and say need more gas was explain about I recibe the same level and don't answer, looks like racist
carlos P.Make sure you charge the correct amount. I was overcharged, but thanks to excellent service by Ethan the error was corrected promptly and efficiently. He is the reason for my good review.
Kathleen D.Your staff is fantastic! I was quickly greeted, had all of my questions answered professionally and courteously, and was provided with excellent customer service by the gentleman who helped me pick up my rental. The young lady at the desk was also friendly and courteous as well as, along with the gentleman who helped me at drop off when I returned the trailer. I really have to say that I was pleasantly surprised and very pleased with my service all the way around at this location. It is not often that I receive good service at most places, and I have not at other uhauls in the area previously, so I am very happy to write this note and I hope you recognize the team for their great work because they deserve it! Thank you very much! I'll look forward to returning in the future.
Allison H.Everyone is consistently friendly and efficient.
Jessica C.First time doing a night time drop off. Was a bit lost because others that dropped their vehicles off parked everywhere but eventually found where to put the truck. After that, mobile check out was extremely easy. Snapped a few pics of the return and condition and done!
Brendon P.Clean the vehicles better. 2nd time I had rented within 2 weeks, both vehicles were disgusting!
Nathan C.Service during my recent hitch installation was extremely friendly. My only complaint is that they didn't have any kind of waiting area, so I was stuck loitering around outside for an hour.
Ron C.Great staff. Very friendly.
Mark S.Amazing help
Derek S.Dirty vehicle. I spent a lot of time cleaning it myself. Very nice staff though!
Nathan C.All questions about the equipment were answered. Pick up was a very pleasent and speedy experience.
George W.I am a repeat customer. Good staff, low turnover. Very happy.
John C.Clean the back of the trucks
Rhonda N.The people were inviting, helpful, and real with how they can help! Thank you!
Lane W.All was great! Best costumer service!
Ginger W. | Overall ExperienceThe best Uhaul there is I keep coming back to this location The service is awesome all the time It never fails
NINA C.Good human. Much wow
Thien T.Staff was outgoing and friendly.
William S.Girl at counter (forgot her name sorry!) was very courteous and helpful. Answered all my questions, got me a dolly which was very useful for the move.
Jake V.This manager and his team are the best!
Joseph N. | First ImpressionsJohnnie and his team do a superb job! very well spoken, intelligent and personable, I wish there were more folks out there like them. They offered full explanation and details essential to my safety and the well being of the vehicle. They are close to my new home and I will rely on them again in the future. Well Done
FRANCISMARK W.The staff was very nice and the GM, Johnnie Necessary was very accommodating and extremely helpful.
JOHN CHARLES P. | Overall ExperienceFriendly, caring, helpful!!! Thank you so much for everything!
Julia K. | First ImpressionsSuper costumer service , made sure I was taken care of from start to finish getting my unit
Ginger W. | First ImpressionsI actually used a UHaul storage facility AND another storage facility that was close to my home. I spent a lot of time kicking myself, that other facility was not easily accessible during the snow and ice storm. They had a hand cart that was primitive (the handle kept coming off). . I felt concerned due to the lighting while in the other facility. I kept saying *NOTE TO SELF* **ONLY USE UHAUL FACILITIES IN THE FUTURE**.
Sibyl B. | Overall ExperienceFront desk staff were very friendly and professional
Dane H. | First ImpressionsI was overall happy with the facility
Roman G. | Overall ExperienceAlways been a HUGE fan of U-Haul. It's amazing how you always seem to hire and staff your locations with quality folks. This store in Manassas Park is no exception. They were the best and I look forward to using the services there many more times.
Mike M. | Overall ExperienceGood staff. Very helpful
Anthony L. | Overall ExperienceN/A
LB P. | First ImpressionsFriendly and helpful staff.
Annette P. | Overall ExperienceI have had this particular unit for over 4 years and I have never had one issue. Thank you guys !!!!
Tracey s. | Overall ExperienceJohnnie is great.
JOSEPH KWAME N. | Overall ExperienceManager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I’m already being recorded in store, what was the issue?. “Jennifer Davis” assistant manager on duty called DM “Johnny Necessary”.
James and Lyshawn A. | Overall ExperienceYo recomiendo a U–haul como el mejor almacenamient,límpio,iluminado y bien asegurado. Gracias U–Haul.
EMILIA C. | Overall ExperienceI’ve done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!
Lisa S. | Overall ExperienceThis place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.
AMYANNE D. | Overall ExperienceThis facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I’m sure I’ll use them again in the future.
Nancy M. | Overall ExperienceShift lead was super helpful and informative about the process.
Annette P. | First ImpressionsThis is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.
helena e. | Overall ExperienceMuy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 🥺🥺🥺
Gladis f. | Overall ExperienceI was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Thanks again!
MiAnn T. | First ImpressionsEven when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great. My wife and I are looking forward for when we need your services again in the near future. We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.
Serigo R. | Overall ExperienceAwesome facility and customer service. I will miss their business
CORLIS M. | Overall ExperienceExcellent customer service! Ethan was great and the Manager , she is so awesome!
Ara C A. | First ImpressionsVery professional, helpful, knowledgeable and just all around exceptional service!
Mercedes G. | First ImpressionsNa
Jumoke H. | Online Move InGood customer service
Seung N. | First ImpressionsMelva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary L
Mary L. | Overall ExperienceI've done business semi-regularly here. I like the entire staff.
John C. | Online Move InBest storage facility I have ever used !!! And I have used many in my lifetime of moving!!
Pamela K. | Overall ExperienceBest place, ever; the staff are friendly and very helpful.
helena e. | First ImpressionsMelva, was great all the way across the board!!! She's the reason for the excellent ratings!!!
Jamil T. | Overall ExperienceFRIENDLY
gwen P. | First ImpressionsManager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.
Steven W. | Overall ExperienceGreat staff, very helpful and great facility.
Mark A. | Overall ExperienceBest storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!
THOMAS L. | Overall ExperienceThe U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!
JAMAAL F. | First ImpressionsGreat service. I will strongly recommend U-Haul
Mauricio P. | Overall ExperienceAlways good to work with this location.
Deborah D. | First ImpressionsAwesome Company!
WILLIAM P. | Overall ExperienceMe gusta el servicio que me an brindado siempre que llegaba tienen excelente personal
Nancy M. | Overall ExperienceHad a wonderful check in, very convenient, great service
Harmony B. | First ImpressionsI’m very impressed with u-haul
WILLIAM P. | First ImpressionsGreat customer service. Staff is very friendly and knowledgeable.
Ebony S. | First ImpressionsMelva Rae and her staff are the best!!!
Gretchen R. | Overall ExperienceNeed more areas for dumping of trash. Staff helpful and friendly
Frederick J. | Overall ExperienceNo issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.
Ciara M. | Overall ExperienceFacilities were very good and the customer service was also really good, too.
Vernon P. | Overall ExperienceThe only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M. | Overall ExperienceThe only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M. | Overall ExperienceProfessional staffers, very friendly people.
Gerard T. | First ImpressionsMuy buena la atención. El personal fue muy atento.
Marco I. | First ImpressionsWas very good place to store belongings
Barry P. | Overall ExperienceMelba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.
Angela B. | First ImpressionsMelba was great! She’s so accommodating!
Bernadette S. | Overall ExperienceJohnnie was extremely helpful and amazing the whole day.
Brittany W. | First ImpressionsThe manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.
ALAN P. | Overall ExperienceWhile the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.
Walter K. | First ImpressionsMelva and other staff are very nice and helpful. Clean facility
Marive C. | First ImpressionsProfessional manager very helpful
Jason L. | First ImpressionsMelva the manager is the best! The staff is too. Great facility and great people all around. And clean!!
Yvonne G. | Overall ExperienceNice service
Maria B. | Overall ExperienceI don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.
Adriana H. | First ImpressionsGreat service
daniela l. | Overall ExperienceVery clean and well kept. I will use again if needed in the future.
Debbie C. | Overall ExperienceGood experience The lady that helped me was very knowledgeable efficient and kind
franca f. | First ImpressionsVery neat and clean. The supervisor/owner was very kind.
Thomas B. | Overall ExperienceI was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.
MICHAEL V. | Overall ExperienceEVERY WAS EXPLAINED. GREAT EXPERIENCE THANKS
Dale R. | First ImpressionsLoved Melva and her staff!!
Kleen L. | Overall ExperienceMy family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,
Anthony K. | Overall ExperiencePerfect location and friendly staff
Jose b. | Overall ExperienceI highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.
Brian D. | Overall ExperienceVery helpful and easy transaction
james h. | Overall ExperienceMelva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!
Porsha W. | First ImpressionsU-jail was great and helpful. Ex-wife not so much😣
Michael P. | Overall Experiencen/a
Bobby R. | Overall ExperienceGreat service and very helpful staff.
james h. | First ImpressionsThanks
Bogdan H. | First ImpressionsThese guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.
Shannon R. | First ImpressionsEfficient. Courteous. Thank you!
KATHRYN S. | First ImpressionsThis is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.
Mary L. | Overall ExperienceMelva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou
Mary L. | First ImpressionsHelpful staff! Easy access for upstairs unit!
Michelle D. | First ImpressionsLa atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.
Elizabeth D. | First ImpressionsGreat staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.
KARL S. | Overall ExperienceGreat service. No problems.
george m. | Overall ExperienceI got good addistance , melva was excellent
Rati L. | First ImpressionsAlways WELL STAFFED and courteous assisting customers!!!
Sibyl B. | Overall ExperienceExcellent Courtesy and fast help!
Karen P. | First ImpressionsNone
Akash R. | Overall ExperienceA very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.
JEFFREY L. | Overall ExperienceI am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.
Debra E. | ReservationGreat service
Denise T. | ReservationThe representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.
angela m. | Overall ExperienceWould rent there again, staff very helpful.
Abby H. | Overall ExperienceService was great
Mark P. | ReservationI did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.
Joffre A. | Overall ExperienceI was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items
angela m. | ReservationThe front office was very slow even for minor purchases.
Gillian E. | Overall ExperienceAn above average storage facility.
Paul D. | Overall ExperienceVery satisfied with the facility and staff
Tony E. | Overall ExperienceThe manager is fantastic and I always felt safe coming to get my belongings.
LAUREN D. | Overall ExperienceMelva Rae is the epitome of a great manager. I would steal her to my company if I could!
GABRIEL D. | Overall Experience