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YOLANDA S. | Overall ExperienceSelf Storage Units in Manassas Park, VA, 20111
U-Haul Moving & Storage of Manassas Park
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U-Box® Containers for Moving and Storage
We deliver U-Box containers, you pack them up and we store them in our secure warehouse. Load at your own pace! Just give us a call when you want us to pick up or drop off your U-Boxes.
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3.1 miles from this location
U-Haul Moving & Storage of Manassas
10480 Dumfries Rd
Manassas, VA 20110Few Rooms Left. Reserve Today!
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9.1 miles from this location
U-Haul Moving & Storage of Chantilly II
4101 Pepsi Pl
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U-Haul Moving & Storage of Chantilly
3995 Westfax Dr
Chantilly, VA 20151 -
11.7 miles from this location
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Storage Customer Reviews
- 4.5 Average Customer Rating
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From the renting process of the truck and vans to securing the storage, each step went smoothly and the staff were so helpful and professional. Thank you Johnny, Josh, Ethan, you all made my move so easy on this old lady. Plus your climate control storage is is always clean and convenient, love it.
Dorothy K. | Overall ExperienceThank you is so good 👍
Elsis R. | First ImpressionsI was impressed with the overall quality of the facility. Professional services
MICHAELANTHONY M. | Overall ExperienceI have had this storage unit since 2015 and I moved out of it on 4/27/2023. My billing cycle is the 20th of every month. I asked the office staff prior to moving out (I stopped by the office on April 19th, 2023) since I was moving out one week after the billing date if the rate would be prorated and the office staff told me yes, but the owner would have to take care of it and that he had seen him do it for others when they closed out their account. When I went to office to close out my account, I encountered Robbie Necessary who apparently was the owner. He was more concerned with telling us how he could have matched the price on the truck we had to move (as we went with one of your competitors because the rate was so much better) and that when we needed another truck he would give us a discount since we were such good, long term customers. When we closed out the account, Robbie did not provide me with a close out receipt and when I asked about the proration, he told me no, that he did not prorate. I asked him “so, I’ve only had the storage unit for a week and I have to pay for the entire month?” He was dismissive and told me “sorry, that’s Uhaul’s policy” and walked away. I told him he needed to make sure that he educated his staff because that is not what I was told a week ago. He wanted me to describe who I spoke to and when I did, he was adamant that everyone i described didn’t work for him and walked away from me again. He was more concerned with talking to a young female that was behind the counter with him. He made it a point to tell me and my husband that he looks after her like “her daddy”. I found that to be very disturbing. I also believe it is completely unfair that I am being charged for an entire month when I only had the unit for one week. I will be following up with a call to the corporate office on Monday.
CHRISTIE L. | Overall ExperienceThe lady that cleans the building is friendly and also very nice.She alway has a smile on her when I see her in the building.
bonnie m. | First ImpressionsVery helpful staff. Very accommodating. Was able to use a special offer to save on my purchase. Excellent experience.
DENEENMARIE R. | First Impressionsthanks so much for your help and assistnce
Brandi T. | First ImpressionsGood facility. Clean and well lit!
Byron L. | First ImpressionsI was in South Korea for one year and I was so satisfied by the excellent service from here. The staff was always friendly , kind, and helpful even after business hours. I appreciated all the hard work they do. It was nice coming back home to see all my household goods protected.
Pearl B. | Overall ExperienceJohnny (manager) was very helpful with acquiring the unit, taking me to the unit & very professional.
Joseph L. | First ImpressionsEveryone at this location is friendly and helpful. Thanks!
Patricia M. | First ImpressionsGreat experience!
BILLYMARK R. | Overall ExperienceEverything was perfectly fine. Thank you For your help. Cruz M Arias.
Maria A. | Overall ExperienceThe customer service was very helpful polite and knowledgeable and even though they were busy every person was communicating and handling everything in a professional manner when I left the site I reflected back was like wow they are such a great team and I just smiled and thought to myself more businesses should be like those guys in there the way everyone worked together and the atmosphere was such great vibes they freaking rock hands down to the U-Haul team at Chantilly just love you guys
Jenie J. | Overall ExperienceNathan helped us a lot.!! He was kind and respectful which I loved it.!! He made the whole process easy and fast.!!
Daniel M. | Overall Experience