Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Messed up reservation and tried to send me 30 mins out of the way to pick up proper equipment (30 mins out and 30 mins back so really an hour of driving.) plus was supposed to be my $50 off since U-Haul messed up the reservation but never got it. Also my drop off location was not specific (it only said a city not an actual address) and they just said call this number and ask them instead of doing it for me. A 9am pick up turned into an hour and a half process and not getting what I wanted and having to be 5x the amount I wanted to pay. (Regular reservation was going to be $100 and I ended up paying $500 all together.)
ZACHARY F
Rating:
5.0
Customer did not leave a comment.
PAUL L
Rating:
5.0
Customer did not leave a comment.
Hunter S
|
First Impressions
Rating:
5.0
My truck check in and rental went very smoothly!
DEBRA M
Rating:
4.0
The check out system when picking up a truck is overly redundant, complicated, and time consuming. What good does it do me to check in early on the "APP" if I have to do the same thing all over again? And when I did try to do it again, none of your app's requirements were easy to achieve. Submitting my license too 5 tries! I have rented U-hauls for 40 years and never was it this difficult. Even though I Felt the staff was good and the place was clean and well organized, I will never rent a U-haul again.......ever! Such a stupid process. For the trouble I went through and the stress it caused which adversely affected the rest of my day, you should be paying me. (greenpaintshoes@hotmail.com)
Matt V
Rating:
5.0
Great equipment and excellent customer service!
Ali A
Rating:
5.0
Customer did not leave a comment.
KARLA F
Rating:
1.0
They locked up my credit card with three identical charges. I now have to weight 3 to 5 business days before I can complete my move
James P
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
William T
Rating:
5.0
The Manassas Park U-Haul Moving & Storage location is well staffed and well stocked. I was immediately greeted on entry. The personnel who handled my rental and purchase were personable & professional.
JOHN R
Rating:
5.0
Customer did not leave a comment.
ANDREY V
Rating:
5.0
It was a easy in to pick it up. Also easy to drop off. Very nice people to work with.
JERRY G
Rating:
5.0
Customer did not leave a comment.
PERRY S
Rating:
2.0
i had to wait 45 min to get hitched up with my reserved, fully documented via app 6x12 trailer. I observed them repeatably answering the phone and placing people on hold and never return to them. Terrible compared to the other U-Haul center on the other side of town.
i won't go back.
Craig M
Rating:
5.0
The sales manager was super helpful. He was very polite, knowledge and patient.
LARRY E
Rating:
4.0
Customer did not leave a comment.
JOSEPH A
Rating:
4.0
The guys at this facility were very helpful. The problem came when I moved in online and then cancelled my storage the next day when no longer needed. It took me until I got there and pointed it out for them to rectify even though I had called and spoken to someone that was supposed to resolve the issue.
Timothy M
Rating:
2.0
There were ants all in the cabin of the truck & the windshield wiper kept falling off and I was driving in the middle of a thunderstorm.
Marcus S
Rating:
3.0
Customer did not leave a comment.
RICHARD W
Rating:
5.0
Customer did not leave a comment.
RICHARD T
Rating:
5.0
Customer did not leave a comment.
Dakota T
Rating:
4.0
Customer did not leave a comment.
Jon H
Rating:
5.0
Rear view mirror camera did not work. The U-Haul has a lot of blind spots, so that camera would’ve been amazing. Besides that, the experience was great.
Antonio H
Rating:
5.0
Excellent customer service and super fast help. In and out in 5 minutes
MOHAMMAD A
Rating:
2.0
The staff at this location did not know how to process my U-Box order and could not figure out how to rent me additional furniture blankets without cancelling my order and starting over from scratch. They wanted me to buy the blankets instead. They were also out of several size boxes.
Danielle K
Rating:
5.0
Customer did not leave a comment.
Jeff T
Rating:
1.0
They take my time and give me higher rate and charge me for extra day and the dude he acting as manager attitude with me and not helpful people at all
They make you to change you not matter what
NAJIB M
Rating:
4.0
Customer did not leave a comment.
CARLOS M
Rating:
5.0
Rented a trailer for 24 hours, due to a major accident on the beltway I was delayed in returning at scheduled time. I did call to give notice was given an extension for two hours upon return, which was not informed of was charged a full additional day on the rental, even with the extension being granted. That is unacceptable business practices.
DAYHEEM P
Rating:
1.0
My vehicle was damaged by the employee hooking up the trailer. The tires were bald and not safe for the road. Difficulty completing request to change out trailers. General Manager advised that he would send me claim information the next day and after multiple attempts and almost a week, still have yet to get a response.
SARAH K
Rating:
1.0
They not helping me at all and I wait more then 2 hours to get the truck out and for have day I paid more then I thought
NAJIB M
Rating:
1.0
A “clerical error” is not a sufficient explanation for making us think someone emptied our unit of our worldly possessions.
Unacceptable.
Carl C
|
First Impressions
Rating:
1.0
Absolute chaos. Trailers and trucks everywhere. There was 3 of us in line, the trailers were unhooked by a staff member and left there. The 3 of us had to pull them out of the way in order to even exit the already chaotic parking lot. Awful experience.
CARTER M
Rating:
3.0
NA
Byron L
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Susan S
Rating:
5.0
Customer did not leave a comment.
THELMA R
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Zachary L
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Jack N
Rating:
5.0
The person who helped us rent the unit was wonderful, even stayed past closing to get us checked in. Really appreciate the help!
KEITH J
|
Online Move In
Rating:
5.0
Good
Samuel B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
DANIEL G
Rating:
5.0
Customer did not leave a comment.
DAVID W
Rating:
5.0
Customer did not leave a comment.
Teresa J
|
First Impressions
Rating:
4.0
All encounters with staff were courteous and helpful. Truck worked well. For some reason I was charged $13.50 for fuel, even though I made sure it was the same. Unless you give it to me full, how can I know that I am not putting too much or too little fuel in???
Gary H
Rating:
3.0
The customer service could have been more friendly. Not an overly friendly person. Only one person working there in the morning. Maybe over worked. The other times I been there they had two other people working.
GARY E
Rating:
5.0
Awesome experience. Easy n fast. Thank you.
KEVIN R
Rating:
5.0
Customer did not leave a comment.
SCOTT S
Rating:
5.0
Keep up the good work. I receive prompt service with a smile every time I visit this location.
LUIS E
Rating:
5.0
Customer did not leave a comment.
BRIAN W
Rating:
5.0
Customer did not leave a comment.
TEODOLFO N
Rating:
5.0
Customer did not leave a comment.
RICHARD H
Rating:
1.0
I rented a 10ft truck for just 3 hours and drove only 19 miles. The advertised price was $19.95, but I ended up being charged $93.01! They added a $25 cleaning fee just because there was a little bit of mud — nothing major. On top of that, they charged me $18 for gas even though I only drove 19 miles. How does 19 miles of gas cost $18?
This felt like a total ripoff. I will never go back to this location.
Muhammad G
Rating:
5.0
Employees were extremely professional and efficient courteous. Easy in and out
LARRY J
Rating:
5.0
Good team that’s managing the flow is it comes in
ADIB A
|
Online Move In
Rating:
2.0
Be a little more customer friendly...the customer rep I dealt with (Jerome) was pushy and refused to and my questions regarding my concerns with taking a selfie to rent the trailer. I've decided not to rent from this location again if I see him at the counter.
CARL I
Rating:
1.0
Customer service this location sucks apparently the manager in duty cannot do two things once you can talk and work at the same time and the manager at this location the charge is that I get for this rental is ridiculous I picked it up the truck at like 3 o’clock Pigem I dropped it off at midnight they charged me after hours charge $20which I don’t understand why there was nobody over there waiting for me I just drop off the key on the drop off box la calefacción I will never come back to this place for a rental anymore this is very very bad and my chargers are $140 from three Pigem that I picked up the truck and drop it off at midnight that is crazy but you know why thank you very much I will come back to you guys and I will not refer to anybody and I hope other people can see this customer service sucks the truck is not all that good to pay all the money
Cesar C
Rating:
3.0
You upsale people with nothing needed
Then you better have s cell phone to complete the whole annoying application.
James O
Rating:
5.0
No improvement necessary, staff is great and equipment has always gotten the job done.
Luis A
Rating:
4.0
Very good service
Vanessa H
Rating:
4.0
One employee and a trainee, but he multi-task and help everyone and got us check out in a timely fashion.
PAULETTE S
Rating:
5.0
Customer did not leave a comment.
alex r
Rating:
5.0
Great service from everyone I came in contact with. Very happy customer!
JEFFREY L
Rating:
5.0
Customer did not leave a comment.
MARCIA M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BENJAMIN P
Rating:
3.0
I received a rental truck with no heat costing me a days work , and now stuck just dealing with the truck because I don’t have time to change it feels like a waste of money
And the process on getting a refund on money owe takes forever to come back
Not a great experience at all
tariq m
Rating:
5.0
Very friendly and professional service!!!!!
JULIAN G
Rating:
4.0
Customer did not leave a comment.
DENNIS I
Rating:
5.0
Nice people
Angel P
Rating:
5.0
Customer did not leave a comment.
Crystal N
Rating:
1.0
Customer did not leave a comment.
DALTON M
Rating:
5.0
The site did now offer any discount or money back from what happed with me purchasing two $20 pad locks, or discomfort in what I went through with the equipment driving home thinking the car will come off the tow. They just informed me and said the other site did not take good care of their equipment.
WILLIE B
Rating:
5.0
Customer did not leave a comment.
Crystal N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Walter L
Rating:
5.0
Manager was awesome
STEVEN E
Rating:
5.0
Customer did not leave a comment.
James O
Rating:
5.0
Customer did not leave a comment.
Karin M
Rating:
4.0
Thx!
TIMOTHY M
Rating:
2.0
Ac didn’t work counter guys are rude
And smelt like marijuana
Adam K
Rating:
5.0
Customer did not leave a comment.
Nina J
Rating:
5.0
Customer did not leave a comment.
LYSANDER S
|
Overall Experience
Rating:
3.0
Too many steps of checking out and returning. Other locations have better process
Hung N
Rating:
5.0
Customer did not leave a comment.
John O
Rating:
5.0
The GM was amazing. He was very efficient and quick.
TEPHANIE P
Rating:
5.0
Customer did not leave a comment.
CHRISTOPHER C
Rating:
3.0
The mobile pick up and check in process is trash. Location did help the best they can, but on check in at 730pm, text never came. Had to leave the truck and call them in the morning.
Mike S
Rating:
5.0
The guy at the counter was great to work with and listened when I explained my distaste for the pick up location and condition of the truck. I only explained to him because I wanted to make sure I was not going to be charged for the mess inside of the truck
Christopher H
Rating:
5.0
The person helping me was awesome! I could tell he really loved his job, such a refreshing positive attitude and customer service!
Lisa F
Rating:
5.0
The staff was fantastic and even allowed me to upgrade to a larger trailer on site. When renting a trailer, it was not very clear which size ball hitch is required. This should be displayed more prominently when reserving the trailer. I have two hitches at home, a 2” and a 2 5/16”. I brought the heavier larger hitch to pick up the trailer, unfortunately it was too large. Luckily this location had the correct size hitch but I had to rent it. Had I known what size hitch was required I would have brought the proper size.
EDWARD P
Rating:
2.0
The customer service at both pickup and drop-off was disappointing. I was not greeted upon arrival at drop-off, and the assistance I received at pickup was minimal. Additionally, the instructions provided by staff made me feel confused and unclear about the process.
The self-service system, intended to improve efficiency, was actually quite time-consuming. Furthermore, I was not reimbursed for topping off the gas tank. I received the vehicle with a 9/16 tank and returned it full, but received no reimbursement. This raises concerns about the effectiveness of this policy, as it's unclear how customers are expected to accurately match the gas level upon return.
IAN R
Rating:
4.0
Easier to make changes on app, had to call pickup location to confirm rental, change pick-up time and add a fillet, all should be available on app, but would not work.
FRED G
Rating:
5.0
Nothing at this time.
Corey H
Rating:
4.0
Customer did not leave a comment.
Mike S
Rating:
5.0
Already excellent service, thank you 😀.
Karim B
Rating:
1.0
Actually provide customer service. Not stand around and walk people through a app. Customer service is supposed to be helping tge customers rather than having yhe customer do their job. My truck gear shift would not go into park. The slide door git stuck.
Mary P
Rating:
5.0
My husband and I were very impressed with Jerome and Walter! They were knowledgeable, professional and cordial. I highly recommend the Manassas Park location.
Walter J
Rating:
5.0
Muy buen servicio 👍🏼
Belsi L
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
MAHMOUD G
Rating:
5.0
Perfect transaction and the cargo van was exactly what I needed.
MICHAEL S
Rating:
5.0
Our experience was great. One of the employees at the Manassas Park branch was really helpful. his name was Hunter. Hunter helped me through the reservation process in renting a truck from the Manassas Park U-Haul store at such short notice. The truck that my wife and I got was really clean inside the cab and also in the back of the truck.
hunter was an excellant employee.
dennis i
Rating:
3.0
Customer did not leave a comment.
RANDOLPH W
Rating:
5.0
Customer did not leave a comment.
Kathy C
Rating:
5.0
Customer did not leave a comment.
Joe A
Rating:
5.0
Friendly polite service
Mete K
Rating:
4.0
Some of the technology and check in procedure was a little confusing for an old guy like me. The location overall was very efficient helpful. A great rental experience.
GEORGE W
Rating:
4.0
Your late fees are not adequately stated on dates enlist
Marilyn W
|
Overall Experience
Rating:
1.0
I had to call and chat and do a lot of contacting because I still see on the app the trailer is active after 3 days of dropping it. They can do a better job by worrying about their costumers. Costumers may not have time to contact you to just do your job. Also on the U haul app it's not a good app to use I couldn't check in or out this trailer. I'm a pervious google worker who spent years working in tech and I tell you your app is not good enough to keep it for this big company. You can upgrade it or find new company to do for you better app
AHMED A
Rating:
3.0
Customer did not leave a comment.
SOLOMON A
Rating:
5.0
Customer did not leave a comment.
Jose V
Rating:
4.0
Customer did not leave a comment.
Ursula D
Rating:
1.0
I was overcharged by a day even though I returned my trailer on time
LIAM Z
Rating:
5.0
Customer did not leave a comment.
JEFFREY W
Rating:
3.0
Assign trucks in advance of reservations so clients can check in on time
Hannah L
Rating:
4.0
The cabin of the equipment could be cleaner. The exterior of the equipment was muddy from previous used.
Miguel M
Rating:
5.0
Vehicle was fairly clean. It had a lot of dog hair within.
CASSANDRA P
Rating:
5.0
Great
Aleksa C
|
First Impressions
Rating:
5.0
The young lady who helped was very professional, courteous, and knowledgeable.
She answered all my questions and left me with a very pleasant feeling.
I commend her for her customer service and help.
Stacy Holmes
STACY H
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
SUSANNAH R
|
Overall Experience
Rating:
5.0
Thanks for my moving needs.
Lisa S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
lillian r
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
gordon c
|
Overall Experience
Rating:
5.0
General Manager was very helpful with my move out situation
HEATHER B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Charles J
|
Overall Experience
Rating:
5.0
I was only using the facility for a short time. The staff was very friendly and helpful during my initial getting the storage bin and when I had vacated the facility I will highly recommend this to anyone that is looking for extra storage space for their belongings,
Paulette M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Chidiebere U
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Paul L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
CATHERINE C
|
Overall Experience
Rating:
5.0
This was my best experience ever with U-Haul! I received excellent service each time I went into the storefront.
Heather P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Beth R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
nathan t
|
First Impressions
Rating:
5.0
A young lady by the name of Julia and a young man by the name of Thomas wew very helpful in making my move -in a great experience. They were very kind, patient, helpful, and very professional .
STEVE G
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Bradford A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Nathan B
|
Overall Experience
Rating:
5.0
Thanks U-Haul
ada l
|
Overall Experience
Rating:
5.0
The representative was very friendly and knowledgeable and answered all my questions.
Paulette M
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James E
|
Overall Experience
Rating:
5.0
Excellent service
Sandra M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John E
|
Overall Experience
Rating:
5.0
They really help my family and I.
melissa w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Margarita L
|
Overall Experience
Rating:
5.0
Tyler is Awesome 😊
ALEXANDREA K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Klette R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Lenora F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Christy N
|
Overall Experience
Rating:
5.0
Excellent customer service in my experience and a top notch facility.
Marlin B
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
John E
|
First Impressions
Rating:
5.0
The manager was resourceful and help us because we had awful experience in Manasa’s UHual. In 10 minutes he resolved our situation and give us good solutions to work out to our storages.
Alexander G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
KIMBERLYRICHARDS t
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly B
|
Online Move In
Rating:
4.0
Customer did not leave a comment.
Andres E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
James E
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Alex C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Aaliyah C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick S
|
Overall Experience
Rating:
5.0
Everyone was very kind and helpful. Ronhda made sure that ever detail was taken care of with my truck and storage unit. She was very kind and courteous. Best place in town to rent a truck and storage unit. Storage area is very clean has easy access with 9' ceilings.
gregory M
|
First Impressions
Rating:
5.0
Great, speedy service!
Heather P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Peter P
|
Overall Experience
Rating:
5.0
Great people people
thomas b
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Robin T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
joe l
|
Overall Experience
Rating:
5.0
Always Help full. Thank You
Hannelore H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JAMAAL F
|
Overall Experience
Rating:
5.0
The staff were all excellent. I couldn't find a key to a padlock & the gentleman was able to use their blog cutters & cut it off. Johnny Neccessay was a pleasure to work with.
Joseph L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frederick A
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Sabrina H
|
Overall Experience
Rating:
5.0
Selena is amazing!!!!!!!! Courteous Friendly Customer driven!!!! Perfect Rep for your busines
Debra B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Juana P
|
First Impressions
Rating:
5.0
The general manager at uhaul manassas helped us tremendously and made our traveling experience such a breeze. And we will definitely be coming back to uhaul for all our moving needs. The uhaul in arizona was such a help as well, they helped us load our car on the tow dolly it was so helpful. Thank you to all the staff and people at uhaul for all the help in our move.
miguel n
|
First Impressions
Rating:
5.0
The staff was friendly and courteous, kudos to the staff!
RICHARD M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Charles D
|
Overall Experience
Rating:
5.0
Johnnie and his staff took very good care of me! Staff are very friendly and professional!
Thanks everyone!
Lisa S
|
First Impressions
Rating:
5.0
Everything was good 👍
Elsis R
|
Overall Experience
Rating:
5.0
Johnnie and his team were friendly and accommodating during each interaction.
Matthew A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Prosper B
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Anton J
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
John H
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kevin M
|
Overall Experience
Rating:
5.0
Thanks for providing a storage service.
YOLANDA S
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stephen k
|
Overall Experience
Rating:
5.0
From the renting process of the truck and vans to securing the storage, each step went smoothly and the staff were so helpful and professional. Thank you Johnny, Josh, Ethan, you all made my move so easy on this old lady. Plus your climate control storage is is always clean and convenient, love it.
Dorothy K
|
Overall Experience
Rating:
5.0
Thank you is so good 👍
Elsis R
|
First Impressions
Rating:
1.0
I was impressed with the overall quality of the facility. Professional services
MICHAELANTHONY M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Frederick A
|
First Impressions
Rating:
1.0
I have had this storage unit since 2015 and I moved out of it on 4/27/2023. My billing cycle is the 20th of every month. I asked the office staff prior to moving out (I stopped by the office on April 19th, 2023) since I was moving out one week after the billing date if the rate would be prorated and the office staff told me yes, but the owner would have to take care of it and that he had seen him do it for others when they closed out their account. When I went to office to close out my account, I encountered Robbie Necessary who apparently was the owner. He was more concerned with telling us how he could have matched the price on the truck we had to move (as we went with one of your competitors because the rate was so much better) and that when we needed another truck he would give us a discount since we were such good, long term customers. When we closed out the account, Robbie did not provide me with a close out receipt and when I asked about the proration, he told me no, that he did not prorate. I asked him “so, I’ve only had the storage unit for a week and I have to pay for the entire month?” He was dismissive and told me “sorry, that’s Uhaul’s policy” and walked away. I told him he needed to make sure that he educated his staff because that is not what I was told a week ago. He wanted me to describe who I spoke to and when I did, he was adamant that everyone i described didn’t work for him and walked away from me again. He was more concerned with talking to a young female that was behind the counter with him. He made it a point to tell me and my husband that he looks after her like “her daddy”. I found that to be very disturbing. I also believe it is completely unfair that I am being charged for an entire month when I only had the unit for one week. I will be following up with a call to the corporate office on Monday.
CHRISTIE L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Howard B
|
Overall Experience
Rating:
5.0
The lady that cleans the building is friendly and also very nice.She alway has a smile on her when I see her in the building.
bonnie m
|
First Impressions
Rating:
5.0
Very helpful staff. Very accommodating. Was able to use a special offer to save on my purchase. Excellent experience.
DENEENMARIE R
|
First Impressions
Rating:
5.0
thanks so much for your help and assistnce
Brandi T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Antonyne N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Antonyne N
|
First Impressions
Rating:
5.0
Good facility. Clean and well lit!
Byron L
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
sonya r
|
First Impressions
Rating:
5.0
I was in South Korea for one year and I was so satisfied by the excellent service from here. The staff was always friendly , kind, and helpful even after business hours. I appreciated all the hard work they do. It was nice coming back home to see all my household goods protected.
Pearl B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Amy H
|
Online Move In
Rating:
5.0
Johnny (manager) was very helpful with acquiring the unit, taking me to the unit & very professional.
Joseph L
|
First Impressions
Rating:
5.0
Everyone at this location is friendly and helpful. Thanks!
Patricia M
|
First Impressions
Rating:
5.0
Great experience!
BILLYMARK R
|
Overall Experience
Rating:
5.0
Everything was perfectly fine.
Thank you
For your help.
Cruz M Arias.
Maria A
|
Overall Experience
Rating:
5.0
The customer service was very helpful polite and knowledgeable and even though they were busy every person was communicating and handling everything in a professional manner when I left the site I reflected back was like wow they are such a great team and I just smiled and thought to myself more businesses should be like those guys in there the way everyone worked together and the atmosphere was such great vibes they freaking rock hands down to the U-Haul team at Chantilly just love you guys
Jenie J
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Martha B
|
Overall Experience
Rating:
5.0
Nathan helped us a lot.!! He was kind and respectful which I loved it.!! He made the whole process easy and fast.!!
Daniel M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Tricia G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosa K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Keith E
|
Overall Experience
Rating:
5.0
Johnnie Neccessary was exceptionally good
KATHERINE W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Kara T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Linda J
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
joe l
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kanita S
|
Overall Experience
Rating:
5.0
Everyone sweet and helpful. Management has went out the way for before
Ashley M
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Mohammad N
|
Overall Experience
Rating:
5.0
The person, Johnnie Necessary,who helped me was excellent.
KATHERINE W
|
First Impressions
Rating:
5.0
Excellent service! From the staff to the service rendered was great for me. The staff are professional, friendly and helpful.
Oluwatosin A
|
Overall Experience
Rating:
5.0
Riona was especially helpful in walking me to my storage unit and demonstrating the access card procedure and was very friendly.
Sonya T
|
First Impressions
Rating:
5.0
I had an issue with the timing of my rental unit because of a unforeseen medical condition. When I called thinking only a manager could handle my problem and expecting a lot of rejection and red tape but it wasn’t so. MUCH to my surprise, your worker “Rico” helped me immediately and told me what needed to be done. She was absolutely helpful/professional and so was the counter guy when I came to the store. My only regret is that I didn’t she Rico to thank her personally. It is my hope that you will share my gratitude with her and this location! #HappyCustomer
Lamar T
|
Overall Experience
Rating:
5.0
We all go through difficult situations and circumstances in life. During this times and seasons, do not forget that your personal belongings are a portion of your entire being and lifelihood. Therefore, if you want a safe and secure place to keep your belongings during the most difficult times of your life, or need transportation for hauling your things, then, I recommend U-haul storage for all your storage and moving needs. The staff are very courteous, friendly and helpful. I experienced an outstanding customer service from them. Give them a try!!
Christiana A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Shaskank R
|
First Impressions
Rating:
3.0
I have had some issues with trailer rental from you but not for my new storage unit.
Lamar T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
REBECCA D
|
Overall Experience
Rating:
4.0
Overall I feel my possessions were secure and available whenever I needed access.
CLARENCE M
|
Overall Experience
Rating:
5.0
The facility was always clean and felt secure everytime I visited my unit. Every staff member I encountered over the last 3yrs, from office team to cleaning crew was always friendly and helpful. I'm extremely glad I chose Uhaul for my storage needs.
Porsha W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Dymenne L
|
First Impressions
Rating:
5.0
The Manager Johnny is a very helpful, understanding and caring person. He's been alotta help during a very fustrating time in my life when I was moving, changing jobs and finding a new place to live. Thanks so much for just being a good human and treating us like humans. Everyone runs into hard times and this was one and he helped me through it and lent a helping hand
Coral T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kanita S
|
First Impressions
Rating:
5.0
The management was well-mannered, very friendly and accommodating. So far, the experience was excellent.
KHOSROW K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Jose S
|
First Impressions
Rating:
5.0
The employees were not very informative when questions were asked they were unsure of the answers they gave me the wrong answers at times I always had to go directly to the owner for the correct answer
Nicole W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Keith E
|
First Impressions
Rating:
5.0
Only recommendation is to be sure to verbally explain to new users about the swipe card. We missed that step on orientation and we're very stressed out by the alarm
Vicky N
|
Overall Experience
Rating:
3.0
The site in Manassas sent me to this location, l was very happy to hear what l needed would be available , however the computer was down and although l had a reservation number and really wasn't in a big hurry it took forever. They also couldn't get the access card working so l had to keep putting the number in and that took time . They forgot to give me a lock and l was called later to be inform that my rental for the first month is free but they were unable to put the money back on the card.
janice m
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
URSULA T
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Kim D
|
Overall Experience
Rating:
5.0
It is strongly recommended if you visit and ask questions in person. Of course, I couldn't answer the phone because there were customers in the office, but I hope that Johnny's operating system will be changed by a good-natured and kind manager. No matter how busy the office is, any employee can simply “pick up the phone directly and say a short guide.” If you ask for your understanding, please wait for a while. .” Obviously, a very important and sure fact is that most of the customers who have already visited the office in person can wait for their orders while watching the situation in the office. However, if one of the employees does not answer the phone indifferently even though it is urgent or to come or simply to ask a question, it is not possible to see the feelings of the customers who made the call in the office. It will spread to other future guests. I hope you will consider it carefully. Thank you.
TAE-SEOK C
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Clearance P
|
Overall Experience
Rating:
5.0
Johnnie was a great help! From setting up my storage until it was time for me to move out. Will always pick this location to store my things.
JERMYN Z
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JUANRAMON A
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fredy A
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Tai P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Clearance P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Morgan M
|
First Impressions
Rating:
5.0
Clean and easy to access storage area. Never had issues with this facility.
Luca D
|
Overall Experience
Rating:
5.0
Amazing checkin experience
Jacob R
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Omar P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
HUGO H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Abbas H
|
First Impressions
Rating:
5.0
All was great! Best costumer service!
Ginger W
|
Overall Experience
Rating:
5.0
This manager and his team are the best!
Joseph N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
David S
|
First Impressions
Rating:
5.0
The staff was very nice and the GM, Johnnie Necessary was very accommodating and extremely helpful.
JOHN C
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Elisabeth P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenie J
|
First Impressions
Rating:
5.0
Friendly, caring, helpful!!! Thank you so much for everything!
Julia K
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Linda W
|
First Impressions
Rating:
5.0
Super costumer service , made sure I was taken care of from start to finish getting my unit
Ginger W
|
First Impressions
Rating:
3.0
Customer did not leave a comment.
George P
|
Overall Experience
Rating:
5.0
I actually used a UHaul storage facility AND another storage facility that was close to my home. I spent a lot of time kicking myself, that other facility was not easily accessible during the snow and ice storm. They had a hand cart that was primitive (the handle kept coming off). . I felt concerned due to the lighting while in the other facility. I kept saying *NOTE TO SELF*
**ONLY USE UHAUL FACILITIES IN THE FUTURE**.
Sibyl B
|
Overall Experience
Rating:
5.0
Front desk staff were very friendly and professional
Dane H
|
First Impressions
Rating:
5.0
I was overall happy with the facility
Roman G
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
JESSICA C
|
First Impressions
Rating:
5.0
Always been a HUGE fan of U-Haul. It's amazing how you always seem to hire and staff your locations with quality folks. This store in Manassas Park is no exception. They were the best and I look forward to using the services there many more times.
Mike M
|
Overall Experience
Rating:
5.0
Good staff. Very helpful
Anthony L
|
Overall Experience
Rating:
5.0
N/A
LB P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
BALIKISU A
|
Overall Experience
Rating:
4.0
Friendly and helpful staff.
Annette P
|
Overall Experience
Rating:
5.0
I have had this particular unit for over 4 years and I have never had one issue.
Thank you guys !!!!
Tracey s
|
Overall Experience
Rating:
5.0
Johnnie is great.
JOSEPH K
|
Overall Experience
Rating:
1.0
Manager on duty took me to all three desk areas. All three signature machines were broken and they refused to let me record my signing of paperwork. They cancelled my unit and called police although I was reasonable in my request. If I’m already being recorded in store, what was the issue?. “Jennifer Davis” assistant manager on duty called DM “Johnny Necessary”.
James a
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Max T
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
DERRELL W
|
Overall Experience
Rating:
3.0
Customer did not leave a comment.
Mary N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
PERVILLA P
|
First Impressions
Rating:
5.0
Yo recomiendo a U–haul como el mejor almacenamient,límpio,iluminado y bien asegurado.
Gracias U–Haul.
EMILIA C
|
Overall Experience
Rating:
5.0
I’ve done business with Uhaul for a very long time. Staff very friendly and always willing to go that extra mile too make sure they customer is satisfied. Thank you Johnny, Melba and your crew for all you do!
Lisa S
|
Overall Experience
Rating:
1.0
This place needs to be reviewed and major changes needs to be done here. Would not recommend it to anyone. Management is terrible they need someone who knows how to tend to the store and needs to know how to talk to customers also it's supposed to be a client control and alot of my stuff was missed up.
AMYANNE D
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Mark P
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
KARINMARSH W
|
First Impressions
Rating:
5.0
This facility provided excellent service and served my needs perfectly. The staff was always very professional and courteous. I used that facility at the recommendation of a relative, Ethan Gaines, who is employed at the Manassas Park U-Haul. Ethan was very helpful and I was glad he recommended U-Haul for my storage. I’m sure I’ll use them again in the future.
Nancy M
|
Overall Experience
Rating:
4.0
Shift lead was super helpful and informative about the process.
Annette P
|
First Impressions
Rating:
5.0
This is an excellent facility; the staff are personable and very helpful. We used them for both UBox and climate control storage; both experiences were good. I highly recommend using them.
helena e
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jenika C
|
Online Move In
Rating:
5.0
Muy excelente servicio el personal muy amable si tuviera que volver a elegir algún almacenamiento serían ustedes me encanto su servicio . Hasta el servicio de camión lo he usado mucho pero me impresionó hayer que fui a entregar el camión me dijeron deja la llave en el aviento y vete en chillum me impresionó mucho esas atención 🥺🥺🥺
Gladis f
|
Overall Experience
Rating:
5.0
I was VERY pleased with the service provided by the staff and the accommodations provided with the storage. Also, having the moving carts provided at no charge was a HUGE surprise and totally helped limiting the amount of time it took to unload the UHAUL truck and put things into storage. Thanks again!
MiAnn T
|
First Impressions
Rating:
4.0
Customer did not leave a comment.
Jenika C
|
First Impressions
Rating:
5.0
Even when it was for a short period of time that We had to rent the storage space, every time We went to the facility; the personal were fantastic, respectful and very professional. The facility is great.
My wife and I are looking forward for when we need your services again in the near future.
We have already placed a reservation for the middle of December. Until then, stay safe, healthy and happy. Thank you very much for your service.
Serigo R
|
Overall Experience
Rating:
5.0
Awesome facility and customer service. I will miss their business
CORLIS M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Jill N
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Michael S
|
First Impressions
Rating:
4.0
Excellent customer service! Ethan was great and the Manager , she is so awesome!
Ara C
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Fatorma A
|
Overall Experience
Rating:
5.0
Very professional, helpful, knowledgeable and just all around exceptional service!
Mercedes G
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Tamica N
|
Overall Experience
Rating:
5.0
Na
Jumoke H
|
Online Move In
Rating:
5.0
Customer did not leave a comment.
Bexy M
|
Overall Experience
Rating:
4.0
Good customer service
Seung N
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Bexy M
|
First Impressions
Rating:
5.0
Melva Rae has been of extraordinary assistance to me throughout multiple moves/storage needs. She was attentive to any questions or concerns raised by me. Melva Rae represents U-Haul very well as a true professional, offering assistance in a timely, successful manner. She has always greeted me with a smile and remembers my name when I visit the store. She is one to compliment her staff, which is nice to see from a manager. Many thanks, Melva Rae! Mary L
Mary L
|
Overall Experience
Rating:
5.0
I've done business semi-regularly here. I like the entire staff.
John C
|
Online Move In
Rating:
5.0
Best storage facility I have ever used !!! And I have used many in my lifetime of moving!!
Pamela K
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MIKE W
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
RICHARD H
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Pamela K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Kimberly S
|
Online Move In
Rating:
5.0
Best place, ever; the staff are friendly and very helpful.
helena e
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Heather w
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
MONIQUE T
|
Overall Experience
Rating:
5.0
Melva, was great all the way across the board!!! She's the reason for the excellent ratings!!!
Jamil T
|
Overall Experience
Rating:
5.0
FRIENDLY
GWENDOLYN P
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Willaim T
|
First Impressions
Rating:
5.0
Manager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.
Steven W
|
Overall Experience
Rating:
5.0
Great staff, very helpful and great facility.
Mark A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Gotwononda G
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
Deborah P
|
Overall Experience
Rating:
5.0
Best storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!
THOMAS L
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William R
|
Overall Experience
Rating:
5.0
The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!
JAMAAL F
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gotwononda G
|
First Impressions
Rating:
5.0
Great service. I will strongly recommend U-Haul
Mauricio P
|
Overall Experience
Rating:
5.0
Always good to work with this location.
Deborah D
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOBEEN A
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosa K
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TADESSE B
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBERT E
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon f
|
First Impressions
Rating:
5.0
Awesome Company!
WILLIAM P
|
Overall Experience
Rating:
5.0
Me gusta el servicio que me an brindado siempre que llegaba tienen excelente personal
Nancy M
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stacy w
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Nakiyah W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda M
|
First Impressions
Rating:
5.0
Had a wonderful check in, very convenient, great service
Harmony B
|
First Impressions
Rating:
5.0
I’m very impressed with u-haul
WILLIAM P
|
First Impressions
Rating:
5.0
Great customer service. Staff is very friendly and knowledgeable.
Ebony S
|
First Impressions
Rating:
5.0
Melva Rae and her staff are the best!!!
Gretchen R
|
Overall Experience
Rating:
5.0
Need more areas for dumping of trash. Staff helpful and friendly
Frederick J
|
Overall Experience
Rating:
5.0
No issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.
Ciara M
|
Overall Experience
Rating:
5.0
Facilities were very good and the customer service was also really good, too.
Vernon P
|
Overall Experience
Rating:
4.0
The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M
|
Overall Experience
Rating:
4.0
The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William W
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro I
|
Overall Experience
Rating:
5.0
Professional staffers, very friendly people.
Gerard T
|
First Impressions
Rating:
5.0
Muy buena la atención.
El personal fue muy atento.
Marco I
|
First Impressions
Rating:
5.0
Was very good place to store belongings
Barry P
|
Overall Experience
Rating:
5.0
Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.
Angela B
|
First Impressions
Rating:
3.0
Melba was great! She’s so accommodating!
Bernadette S
|
Overall Experience
Rating:
5.0
Johnnie was extremely helpful and amazing the whole day.
Brittany W
|
First Impressions
Rating:
5.0
The manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.
ALAN P
|
Overall Experience
Rating:
4.0
While the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.
Walter K
|
First Impressions
Rating:
4.0
Melva and other staff are very nice and helpful. Clean facility
Marive C
|
First Impressions
Rating:
5.0
Professional manager very helpful
Jason L
|
First Impressions
Rating:
5.0
Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!
Yvonne G
|
Overall Experience
Rating:
4.0
Nice service
Maria B
|
Overall Experience
Rating:
5.0
I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.
Adriana H
|
First Impressions
Rating:
5.0
Great service
daniela l
|
Overall Experience
Rating:
5.0
Very clean and well kept. I will use again if needed in the future.
Debbie C
|
Overall Experience
Rating:
5.0
Good experience
The lady that helped me was very knowledgeable efficient and kind
franca f
|
First Impressions
Rating:
5.0
Very neat and clean. The supervisor/owner was very kind.
Thomas B
|
Overall Experience
Rating:
1.0
I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.
MICHAEL D
|
Overall Experience
Rating:
5.0
EVERY WAS EXPLAINED. GREAT EXPERIENCE
THANKS
Dale R
|
First Impressions
Rating:
5.0
Loved Melva and her staff!!
Kleen L
|
Overall Experience
Rating:
5.0
My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,
Anthony K
|
Overall Experience
Rating:
5.0
Perfect location and friendly staff
Jose b
|
Overall Experience
Rating:
5.0
I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.
Brian D
|
Overall Experience
Rating:
5.0
Very helpful and easy transaction
james h
|
Overall Experience
Rating:
5.0
Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!
Porsha W
|
First Impressions
Rating:
5.0
U-jail was great and helpful. Ex-wife not so much😣
Michael P
|
Overall Experience
Rating:
4.0
n/a
Bobby R
|
Overall Experience
Rating:
5.0
Great service and very helpful staff.
james h
|
First Impressions
Rating:
5.0
Thanks
Bogdan H
|
First Impressions
Rating:
5.0
These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.
Shannon R
|
First Impressions
Rating:
5.0
Efficient. Courteous. Thank you!
KATHRYN S
|
First Impressions
Rating:
5.0
This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.
Mary L
|
Overall Experience
Rating:
5.0
Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou
Mary L
|
First Impressions
Rating:
5.0
Helpful staff! Easy access for upstairs unit!
Michelle D
|
First Impressions
Rating:
5.0
La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.
Elizabeth D
|
First Impressions
Rating:
5.0
Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.
KARL S
|
Overall Experience
Rating:
5.0
Great service. No problems.
george m
|
Overall Experience
Rating:
5.0
I got good addistance , melva was excellent
Rati L
|
First Impressions
Rating:
5.0
Always WELL STAFFED and courteous assisting customers!!!
Sibyl B
|
Overall Experience
Rating:
5.0
Excellent Courtesy and fast help!
Karen P
|
First Impressions
Rating:
4.0
None
Akash R
|
Overall Experience
Rating:
5.0
A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.
JEFFREY L
|
Overall Experience
Rating:
5.0
I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.
Debra E
|
Reservation
Rating:
5.0
Great service
Denise T
|
Reservation
Rating:
4.0
The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.
angela m
|
Overall Experience
Rating:
5.0
Would rent there again, staff very helpful.
Abby H
|
Overall Experience
Rating:
5.0
Service was great
Mark P
|
Reservation
Rating:
3.0
I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.
Joffre A
|
Overall Experience
Rating:
3.0
I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items
angela m
|
Reservation
Rating:
4.0
The front office was very slow even for minor purchases.
Gillian E
|
Overall Experience
Rating:
4.0
An above average storage facility.
Paul D
|
Overall Experience
Rating:
5.0
Very satisfied with the facility and staff
Tony E
|
Overall Experience
Rating:
5.0
The manager is fantastic and I always felt safe coming to get my belongings.
LAUREN D
|
Overall Experience
Rating:
5.0
Melva Rae is the epitome of a great manager. I would steal her to my company if I could!
