Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Try being more honest when you rent your vehicles. Both times I've rented from this same location the person wasn't honest about the gas level. I put gas in and they still charged me an additional 10 dollars for fuel. I won't be using that location again.
GREGORY RAY A.
Rating:
3.0
did not inform the customer that there's a $20 fee if you just let them inspect after return. had to check on the message and do it myself to avoid the unnecessary fee.
DONGHO S.
Rating:
5.0
The truck was clean, but the window visor was broken. Repairs should be done before customer use.
NATLIANDAPHNE L.
Rating:
5.0
Nice and friendly people.
Mohamad R.
Rating:
5.0
Customer did not leave a comment.
DIANA M.
Rating:
5.0
This facility was very easy to get in and out of.
William W.
Rating:
5.0
Only complaint is that I had ordered an appliance dolly and realized it was not in the truck when until I had already driven away. However it wasn't needed after all and they refunded that additional purchase. They were also super busy that Saturday morning.
RANDALLSUTTON M.
Rating:
5.0
Nothing to say but everyone ther is amazing! Super Nice and truely they love and care for the people they help! They deserve 10 stars instead of just 5!
MICHAELALEXANDER T.
Rating:
5.0
People at the counter were helpful. I was able to leave my personal vehicle while using the truck. Return was easy, folks working the return nice, helpful, and polite.
LAVERNELIZABETH D.
Rating:
5.0
Site manager is great. She is knowledgeable, friendly, quick and efficient. It is a pleasure to be helped by someone who is so enthusiastic about her work.
Michael H.
Rating:
4.0
Customer did not leave a comment.
SAI AL K.
Rating:
4.0
Convenient location. Easy to rent and return
ROBERTC M.
Rating:
5.0
I rented a 6' x12' Utility Trailer w/Ramp to pick up a new UTV from my dealer. Trailer specified a 57" ramp which I needed but the two side panels on the rear of the trailer encroached just enough, about an inch, to prevent me loading the machine and rendered my rental unusable. I returned it unused and paid full charge. Not your problem but it would have been nice to know the opening was not quite as large as the ramp.
Kenneth G.
Rating:
5.0
Friendly and experienced staffs, highly recommend this location to others. I've been doing business with this location since 2010 and always happy with their services. (3 vehicles with trailer hitch installed).
HIENDINH P.
Rating:
5.0
Customer did not leave a comment.
Linda L.
Rating:
5.0
Customer did not leave a comment.
Megan G.
Rating:
5.0
The employees at this location are above average on friendliness and service
Scott M.
Rating:
5.0
Friendly staff, reliable online booking and hassle free
ROGELIO JR DECAN A.
Rating:
5.0
Customer did not leave a comment.
Willaim T.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
JOHN PAUL H.
Rating:
5.0
Great customer service all around
JAMES N.
Rating:
5.0
always tell the truth and be honest with everyone .. that's what I do best in my business too thank you for your service...
SCOTTSAUL M.
Rating:
5.0
Customer did not leave a comment.
Ricardo Q.
Rating:
5.0
Excellent customer service from the guys who installed my hitch to the Manager Ms Hunt. OMG....Excellent, excellent customer service.
Colleen B.
Rating:
5.0
Staff were very nice and the service was great. Thank you! Will use again.
Thanh P.
Rating:
5.0
Customer did not leave a comment.
Alan L.
Rating:
5.0
Customer did not leave a comment.
RUBEN V.
Rating:
5.0
Customer did not leave a comment.
Christopher I.
Rating:
5.0
Good customer service
MADHAV T.
Rating:
5.0
Customer did not leave a comment.
Kylie S.
Rating:
3.0
It is absolutely ridiculous to have an online check-in where the customer then has to go in to the building to get the keys. At that point you might as well let the rep at the facility do the check-in instead of wasting your time taking pictures. Also, last time I rented from here the truck was behind the facility, requiring me to hunt for it, start the check-in, then walk around the building in a cold rain to get the key to walk back around to get the truck. I would rather rent a cargo van from Enterprise than UHaul.
Stacy W.
Rating:
5.0
Include the insurance in base price it jumped from $30 to $90 very easily for a quick 3 hour rental
Christina H.
Rating:
5.0
The contactless pickup/dropoff (which is obviously nothing to do with this location specifically at all) was really hard to use and unpredictable. Being aware in advance of the need for an additional contact's information, the truck to be returned with the same amount of fuel as when it was rented, and the numerous photos needed, would have made the process a lot easier.
Jessica H.
Rating:
5.0
Excellent customer service.
Raymond B.
Rating:
5.0
Very seamless experience. Thank you.
JONATHANJAMES T.
Rating:
5.0
All the staff members were very friendly
THOMASRYAN F.
Rating:
5.0
Uhaul in manassas park is great place to rent from. There customer service is great and they try to help you a problem comes up or they dont have trucks at there store. They will look for another store and see if they have trucks so you can continue to move or do what every you need to do that day. Thank you very much Uhaul customer service.
YOLANDAINEZ B.
Rating:
5.0
Customer did not leave a comment.
ROBYNDALLAS F.
Rating:
5.0
Great staff made pickup a pleasure. The equipment worked great.
JAMES B.
Rating:
5.0
This is the first time renting U-Haul at this facility and I'm very very happy with their services and nice people.
AL'ALIF PUTRA P.
Rating:
3.0
Customer did not leave a comment.
DENNISWILLIAM F.
Rating:
5.0
Customer did not leave a comment.
MAURICEPETROCELL B.
Rating:
5.0
Customer did not leave a comment.
George S.
Rating:
5.0
Customer did not leave a comment.
Kylene A.
Rating:
5.0
Customer did not leave a comment.
WENLI L.
Rating:
5.0
Staff are always friendly and helpful and have you in and out as quickly as possible. This is my go to location for the occasional, short-term pickup rental, which is much cheaper than buying and maintaining a pickup.
STEVENDUANE D.
Rating:
5.0
It was dirty in side
JARNAILSINGH B.
Rating:
5.0
Customer did not leave a comment.
karen W.
Rating:
4.0
Customer did not leave a comment.
Tanya T.
Rating:
5.0
Excellent friendly customer service .
JOSEPH K.
Rating:
5.0
Everyone at the Manassas Park location is top notch. Check in was quick and easy and they had our trailer ready and waiting for us. They hooked up the trailer promptly and helped with the safety check. In all, from check in to departure took no more than 10 minutes. Returning the equipment was equally fast and professional. Great management and staff. We are repeat customers and will return if we need U-haul equipment or supplies.
Robert H.
Rating:
5.0
The staff was very friendly and helpful. The office and lot organized and clean.
MATTHEW ERNEST A.
Rating:
5.0
Customer did not leave a comment.
David H.
Rating:
5.0
Great service, app works well, team is professional and responsive. Great crew to engage with for renting any U-Haul need.
Mark H.
Rating:
5.0
Melva Hunt and Johnie Necessary gave excellent customer service.
RICHARD L.
Rating:
5.0
Customer did not leave a comment.
SONYA LYNN P.
Rating:
4.0
Customer did not leave a comment.
habibulla A.
Rating:
5.0
Customer did not leave a comment.
JOSEPH G.
Rating:
5.0
Hands down the best experience I've had with uhaul. I've used you guys multiple times before and this was the best experience I've ever had. The manager was very helpful from start to finish while being short staffed. The representative went out of his way to assist putting the trailer on & also some other stuff. They made the experience much better than any I've had at other uhaul places. Highly recommend this location
MARCUS M.
Rating:
5.0
We even received a courtesy call when icy road conditions were pretty bad. Great experience with an excellent staff.
ERIC SCOTT A.
Rating:
3.0
The app check in and check out experience was horrible. I could not upload photos to dispute the mileage or gas level as the app wouldn't let me. The truck was parked behind the facility so close to a chain link fence I couldn't check the passenger side of the truck. I had to walk from the front, around the building to find the truck, then back around to get the key. If I hadn't asked someone I wouldn't have found the truck at all.
stacy W.
Rating:
5.0
The ladies working here were exceptional and kind. Really made the process easy and made me feel welcome!
EMILYISOBEL ANN B.
Rating:
5.0
Customer did not leave a comment.
MICHAEL L.
Rating:
4.0
Customer did not leave a comment.
Charles T.
Rating:
5.0
Customer did not leave a comment.
GIL HYEONG L.
Rating:
5.0
Please continue to provide stellar customer service, polite and knowledgeable staff and reliable equipment. My experience was great!!!
ROBERT W.
Rating:
5.0
Quick check out and check in.
Raymund C.
Rating:
5.0
Customer did not leave a comment.
Ronald P.
Rating:
5.0
Great service from pick up to drop off. Also very good description of the equipment and tips for a successful rental.
FRANK B M.
Rating:
5.0
The staff at this location is always so friendly!!!
They have helped me with a hitch problem even when I was not renting or buying anything from them. I have 4 UHAUL locations closer to me by time but I will only rent my equipment from them!!
JOSEPH G.
Rating:
5.0
Great owner involvement. Didn't wait long to return vehicle even though they had just gotten two returns ahead of me. I've used this place three times now and always been in and out quickly. Very satisfied with the service here!
David L.
Rating:
5.0
Customer did not leave a comment.
ROYEUGENE D.
Rating:
5.0
Customer did not leave a comment.
Robert O.
Rating:
5.0
Double check lights
ADAMKIM C.
Rating:
5.0
Wonderful customer service
MARYYESSIKA B.
Rating:
5.0
Customer did not leave a comment.
KELLYFRANCES N.
Rating:
5.0
The manager give very good customer service
PATRICIA ANN B.
Rating:
5.0
The gentleman that helped check me in was kind and efficient. It was a very smooth check in.
Cynthia R.
Rating:
5.0
Trailer we rented preformed as advertised. No problems going 1500 miles
THOMAS JAMES D.
Rating:
5.0
Fast friendly service and equipment ready and in good condition.
Robert H.
Rating:
5.0
Awesome guys. Always have a trailer i need. Everything fast. Doing a great job, thanks!
VALERIYAALEKSAND N.
Rating:
5.0
Nothing. All associates I interacted with were fantastic and the experience was very simple.
AMANDAGAYLE C.
Rating:
5.0
This drop-off location was very clean and inviting.
Personnel were friendly, courteous and helpful. Drop-off was very easy and convenient for me! This happened to be a U-Haul storage/store location which promotes the U-Haul brand very
well.
Ronald B.
Rating:
5.0
Manager and team were very helpful from returning my trailer to obtaining a storage unit and closing it out.
Steven W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Patrick S.
Rating:
5.0
Great staff, very helpful and great facility.
Mark A.
|
Overall Experience
Rating:
5.0
You need to low miles price because I think It's to expecsive.
FREDY ANTONIO L.
Rating:
5.0
Customer did not leave a comment.
Robert R.
Rating:
5.0
Customer did not leave a comment.
Susan M.
Rating:
5.0
The gentlemen that helped us was very helpful and patient with us.
Karl S.
Rating:
5.0
Customer did not leave a comment.
JUSTIN M.
Rating:
4.0
The management of this facility is excellent. The customer service is great. All of the folks seem to care. They are affable, accommodating and professional.
ROSSIE A.
Rating:
5.0
The manager or general manager lady. She is always kind always sweet. We live right across the street from the Sudley road location. But we decide to go all the way across town just because of her hospitality and all around the way she takes care of her customers. I would highly recommend this u-haul location. To all my fellow business associates.
DELANT'AE J.
Rating:
5.0
The staff were very friendly both during picking up the rental and returning it.
TAHA ABDULLAH M.
Rating:
5.0
Customer did not leave a comment.
Gotwononda G.
|
Overall Experience
Rating:
2.0
They dont mention any of after payment. And the truck we had was bad.
Tae Yoon K.
Rating:
5.0
Great staff and very helpful with both the pickup and drop-off.
PETRUS BENJAMIN G.
Rating:
5.0
I have been renting trailers at this location for over 10 years with excellent service !
DAVID RUSSELL K.
Rating:
5.0
Very helpful team who didn't try to upcharge me.
James D.
Rating:
4.0
I was in line to be waited on and the next attendant was told to select a person who arrived after me first. Then another gentleman came in and I was watching to see if he was going to placed before me too, but he wasn't. I scheduled an appt for 11 am and planned to be away from work for 30 miniutes instead was gone for 50 minutes becaused I had to wait for the other customer to be processed first.
Karen H.
Rating:
5.0
Customer did not leave a comment.
laura B.
Rating:
5.0
NA
Colton F.
Rating:
4.0
Customer did not leave a comment.
Deborah P.
|
Overall Experience
Rating:
5.0
Best storage experience I have ever had! Location Convenient, staff super helpful! Greatly surpassed my expectations. I would definitely use again Abd recommend to others for great service and quality experience!
THOMAS L.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William R.
|
Overall Experience
Rating:
5.0
The U-Haul Moving & Storage facility at Manassas Park is an excellent place for my storage needs. The staff is very helpful, courteous, and friendly. 10-Stars!!!
JAMAAL F.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
Gotwononda G.
|
First Impressions
Rating:
5.0
Great service. I will strongly recommend U-Haul
Mauricio P.
|
Overall Experience
Rating:
5.0
Always good to work with this location.
Deborah D.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
MOBEEN A.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Rosa K.
|
First Impressions
Rating:
5.0
Customer did not leave a comment.
TADESSE B.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
ROBERT ERNEST O.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brandon f.
|
First Impressions
Rating:
5.0
Awesome Company!
WILLIAM P.
|
Overall Experience
Rating:
5.0
Me gusta el servicio que me an brindado siempre que llegaba tienen excelente personal
Nancy M.
|
Overall Experience
Rating:
4.0
Customer did not leave a comment.
stacy w.
|
Overall Experience
Rating:
1.0
Customer did not leave a comment.
Nakiyah W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Brenda M.
|
First Impressions
Rating:
5.0
Had a wonderful check in, very convenient, great service
Harmony B.
|
First Impressions
Rating:
5.0
I’m very impressed with u-haul
WILLIAM P.
|
First Impressions
Rating:
5.0
Great customer service. Staff is very friendly and knowledgeable.
Ebony S.
|
First Impressions
Rating:
5.0
Melva Rae and her staff are the best!!!
Gretchen R.
|
Overall Experience
Rating:
5.0
Need more areas for dumping of trash. Staff helpful and friendly
Frederick J.
|
Overall Experience
Rating:
5.0
No issues or concerns whatsoever. I would highly recommend Uhaul. And without a doubt use Uhaul services in the future.
Ciara M.
|
Overall Experience
Rating:
5.0
Facilities were very good and the customer service was also really good, too.
Vernon P.
|
Overall Experience
Rating:
4.0
The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M.
|
Overall Experience
Rating:
4.0
The only reason why I gave it 4 stars was because the 24 hr access door was broken for quite some time right when we really needed it. However, most of the 4-star rating is really because of the staff, especially Leo! They were always very helpful and friendly. They are really the reason I would recommend that particular facility.
Beatrice M.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
William W.
|
Overall Experience
Rating:
5.0
Customer did not leave a comment.
Pedro I.
|
Overall Experience
Rating:
5.0
Professional staffers, very friendly people.
Gerard T.
|
First Impressions
Rating:
5.0
Muy buena la atención.
El personal fue muy atento.
Marco I.
|
First Impressions
Rating:
5.0
Was very good place to store belongings
Barry P.
|
Overall Experience
Rating:
5.0
Melba Hunt is above and beyond caring. She had me taking care of without any problems at all. best customer care ever.
Angela B.
|
First Impressions
Rating:
3.0
Melba was great! She’s so accommodating!
Bernadette S.
|
Overall Experience
Rating:
5.0
Johnnie was extremely helpful and amazing the whole day.
Brittany W.
|
First Impressions
Rating:
5.0
The manager at this facility is a wonderful example of the UHaul tradition and why I keep going back.
ALAN P.
|
Overall Experience
Rating:
4.0
While the rental part worked out great, the actual moving in was bad because there was still a lock on our unit and it was not unlocked and ready for us. We had to wait to get into the unit.
Walter K.
|
First Impressions
Rating:
4.0
Melva and other staff are very nice and helpful. Clean facility
Marive C.
|
First Impressions
Rating:
5.0
Professional manager very helpful
Jason L.
|
First Impressions
Rating:
5.0
Melva the manager is the best! The staff is too. Great facility and great people all around. And clean!!
Yvonne G.
|
Overall Experience
Rating:
4.0
Nice service
Maria B.
|
Overall Experience
Rating:
5.0
I don’t know the lady’s name but I think she was the manager but she was so kind and I really enjoyed my experience.
Adriana H.
|
First Impressions
Rating:
5.0
Great service
daniela l.
|
Overall Experience
Rating:
5.0
Very clean and well kept. I will use again if needed in the future.
Debbie C.
|
Overall Experience
Rating:
5.0
Good experience
The lady that helped me was very knowledgeable efficient and kind
franca f.
|
First Impressions
Rating:
5.0
Very neat and clean. The supervisor/owner was very kind.
Thomas B.
|
Overall Experience
Rating:
1.0
I was supposed to get 1 month free and was charged for two months. The clerk at check out couldn't refund my money nor did she help in trying. She told me a manager would call me that hasn't happened.
MICHAEL V.
|
Overall Experience
Rating:
5.0
EVERY WAS EXPLAINED. GREAT EXPERIENCE
THANKS
Dale R.
|
First Impressions
Rating:
5.0
Loved Melva and her staff!!
Kleen L.
|
Overall Experience
Rating:
5.0
My family and I were extraordinarily pleased with service, professionalism, and resources available. The whole staff was flexible to our last-minute adjustments. Outstanding all-around experience,
Anthony K.
|
Overall Experience
Rating:
5.0
Perfect location and friendly staff
Jose b.
|
Overall Experience
Rating:
5.0
I highly recommend this U-Haul location! Very friendly and didn’t nickel and dime me because of our unfortunate situation with the closing of our new home being delayed while we sold our old home.
Brian D.
|
Overall Experience
Rating:
5.0
Very helpful and easy transaction
james h.
|
Overall Experience
Rating:
5.0
Melva is awesome! All the staff in the shop are friendly and helpful. Ms. Melva took the time to explain the uhaul services I was asking about and also helped me decide which was best for me. Thank U!
Porsha W.
|
First Impressions
Rating:
5.0
U-jail was great and helpful. Ex-wife not so much😣
Michael P.
|
Overall Experience
Rating:
4.0
n/a
Bobby R.
|
Overall Experience
Rating:
5.0
Great service and very helpful staff.
james h.
|
First Impressions
Rating:
5.0
Thanks
Bogdan H.
|
First Impressions
Rating:
5.0
These guys are great and went above and beyond to get us a second unit after hours and make it easy for us as we push through our crazy move. The place is clean and well run.
Shannon R.
|
First Impressions
Rating:
5.0
Efficient. Courteous. Thank you!
KATHRYN S.
|
First Impressions
Rating:
5.0
This is my third time w/U-Haul. Melva Hunt is excellent. She offers excellent service and information. Because I am in a domestic situation, she ensured that all safety precautions were in order.
Mary L.
|
Overall Experience
Rating:
5.0
Melva is an excellent cust srvc rep. I told her about my domestic situation. She took all precautions to ensure my safety and privacy information, in case my ex were to inquire. Melva is great! TkYou
Mary L.
|
First Impressions
Rating:
5.0
Helpful staff! Easy access for upstairs unit!
Michelle D.
|
First Impressions
Rating:
5.0
La atención del personal es muy eficiente, amables y dominan el conociento del trabajo para así atender las necesidades que necesita el cliente en cualquier momento. Buen servicio en los idiomas.
Elizabeth D.
|
First Impressions
Rating:
5.0
Great staff. Great customer service. Always patient and explained any questions throughly. Even gave information I didn’t think to ask. Great experience.
KARL S.
|
Overall Experience
Rating:
5.0
Great service. No problems.
george m.
|
Overall Experience
Rating:
5.0
I got good addistance , melva was excellent
Rati L.
|
First Impressions
Rating:
5.0
Always WELL STAFFED and courteous assisting customers!!!
Sibyl B.
|
Overall Experience
Rating:
5.0
Excellent Courtesy and fast help!
Karen P.
|
First Impressions
Rating:
4.0
None
Akash R.
|
Overall Experience
Rating:
5.0
A very clean and well maintained storage facility with plenty of carts available for use. The staff is friendly and knowledgeble and the are plenty of supplies for purchase.
JEFFREY L.
|
Overall Experience
Rating:
5.0
I am so sorry I forgot their names, however they both had excellent customer service. They both mention item we had not thought about for example.....locks !!!! Thank you both for EXCELLENT CUSTOMER.
Debra E.
|
Reservation
Rating:
5.0
Great service
Denise T.
|
Reservation
Rating:
4.0
The representatives were nice but I was not happy with the details they gave me over the phone and then I got to your facility and they did not have the right size storage available.
angela m.
|
Overall Experience
Rating:
5.0
Would rent there again, staff very helpful.
Abby H.
|
Overall Experience
Rating:
5.0
Service was great
Mark P.
|
Reservation
Rating:
3.0
I did not get the storage I wanted because they said I had to buy a lock and I have my own and did not wish to purchase another.
Joffre A.
|
Overall Experience
Rating:
3.0
I was told over the phone that I was reserving a 10x15 unit when I get there it was not available. Irma was great but I was disappointed that I had a 26 ft truck and had a smaller unit. Left w/ items
angela m.
|
Reservation
Rating:
4.0
The front office was very slow even for minor purchases.
Gillian E.
|
Overall Experience
Rating:
4.0
An above average storage facility.
Paul D.
|
Overall Experience
Rating:
5.0
Very satisfied with the facility and staff
Tony E.
|
Overall Experience
Rating:
5.0
The manager is fantastic and I always felt safe coming to get my belongings.
LAUREN D.
|
Overall Experience
Rating:
5.0
Melva Rae is the epitome of a great manager. I would steal her to my company if I could!