Customer Reviews for U-Haul Moving & Storage of Maplewood

Rating:

4.0

The associate who assisted me with my equipment had no knowledge about h[king up my trailer. And when I brought it back the other associate was trying to ask me out. Did not stop until I had to tell him I wasn't interested in men. Even then pushed well we can be friends.

Rating:

2.0

Back door was extremely hard to open. Driver lower rear view mirror was broken. Truck was almost out of fuel. Told us next location to pick up auto carrier was open until 8 pm - it closed at 4 pm and would not reopen u too after the weekend. We ordered two sets of furniture pads and none were available. I will never go to this location again. Second visit within the last two months of poor service.

Rating:

5.0

Nothing! Everyone working was so nice, helpful and very efficient. Couldn't have asked for a better experience. Thanks!

Rating:

5.0

Great deal and excellent customer service!

Rating:

3.0

Customer service experience was very chaotic. We were told we had to return the truck the following day because there was no after hours drop box, this turned out to be false. We made a second, very inconvenient trip the following day only to be told that there was a drop box we could have used. —- I am going to call in as well as we used gas and time that was not necessary. Employee was new, and had issues with the checkout process. This is okay, the issue was he clearly was not supported by the other employees. They did not even show us where are truck was or do a visual inspection.

Rating:

5.0

Excellent Staff at this location so friendly

Rating:

1.0

George was working alone and doing the best he could with an unplowed, understaffed location. I felt bad for the guy and props to him. The equipment had poor tires and management needs to figure their stuff out at this location, but the staff was working hard.

Rating:

5.0

Have more help.

Not pleased by the fact that my access was denied at a time when I needed to get to my storage items and had help with me to facilitate moving items. Being denied access was inconvenient, embarrassing and very annoying since my payments were received and cashed. What I can only assume was a clerical/recording error that prompted my denial of access, and required me to come to the facility to prove I had NOT authorized closing my account. George Thompson, St. Paul, MN

Rating:

2.0

I have rented equipment from this location over the past decade. Service has slipped dramatically. I had to give all the information I had given to the reservation service and then they gave me a truck that was two blocked in the middle of a fleet of trucks. Equipment was snowbound.

Rating:

3.0

Don't rent me the worst vehicle on the lot

Rating:

3.0

We ordered furniture blankets and a dolly to assist with our move. Neither one was available. We really needed those furniture blankets! I got numerous emails from Uhaul marketing various products to help with the move, but we didn't even get the items we asked for. I would, therefore, not suggest utilizing Uhaul's additional services, especially the help of movers (people to help move boxes). If someone relied on Uhaul to provide additional moving help and didn't get it, they would be in quite a predicament.

Rating:

5.0

Very nice and friendly employees thank you again🙂

Rating:

1.0

(08/28/22) Pre paperwork to a very long time! The individual then sent me out to wait in the yard near trailer , twenty five minutes later a separate co worker noticed me me out in the yard and asked why i was parked out there! I explained my situation! He apologized immediately and sprung into action, he explained his coworker at the desk never informed anyone I was out there and needed help ! He apologized three or more times and said he would inform his boss ! !! Im disabled or I would have loaded it myself!!!!! To top it off the delays at uhaul at maplewood causing me to be late! Costing me additional money because my scheduled movers had wait till I arrived! Also i had to dispose of small furniture and garbage left in trailer from previous renter

Rating:

5.0

Very friendly

Rating:

3.0

Customer service was non existent. Bad attitudes, not clean, and was sent to get someone to unhook the trailer. After 10 minutes i went in and they said they would be out in 10 minutes. I would never recommend this Uhaul.

Rating:

5.0

Great guys who helped me get everything setup in in bad weather. Thanks!

Rating:

4.0

Dorquel disappeared for 15 minutes! We had no idea where he went. We were left in the store by ourselves!

Rating:

4.0

After I returned my truck and was waiting to be picked up, a customer had to wait for over 10 minutes for someone to return to the service counter.

Rating:

5.0

Great service by a great team!

Rating:

5.0

Quick disembark and quick paper processing

Rating:

1.0

Made me wait in the parking lot 20 minutes after they said they would be out. Then told me I was in the wrong place and they go park it back by the fence and unload it myself. That was another 20 minutes very rude and 100% opposite of the people in Atlantic mine Michigan I will never use this location again ever

Rating:

4.0

The worker that helped me order my truck seemed to not know what he was doing saying the only thing I could get was a van but I can say Thank You To I believe his name was Amos.. who corrected him and also had him clean off the truck from snow that he assumed i was going to do And I also commend Amos watching him interact with other employees during pick up/and drop off, staff know that people are watching and rating you do your best and be professional I give you a 5 Star Amos again I hope I'm saying your name correctly you saved this site from me no longer doing business here You Go!!! I liked to give Thanks where it is due Happy Holidays to You, He will make sure that store runs well I see!!! The 4 stars was because of You

Rating:

3.0

The location is hard to get to, not the fault of the staff. Everything else was great.

Rating:

2.0

I told the guy that I had my own insurance but he charged me for it anyway. Then when I mentioned it to him he said he would have his General Manager fix it first thing the next morning and reach out to me with a new receipt, but that never happened. The guy's name tag said he was the owner, how did he not know how to resolve the issue?

Rating:

5.0

Great customer service

Rating:

4.0

At first the inside of the trailer was dirty but your staff quickly cleaned the inside and had me on my way. Nicely done!

Rating:

3.0

Driver side rear tire is bald. Safety hazard. Could not back up my driveway which is virtually flat.

Rating:

3.0

Windshield wiper blade was out track and no windshield washer fluid.

Rating:

1.0

The back door wouldn't shut. And they charged me for an extra day after i was told i wouldn't get charged for another day. Gm was to call me back to refund my money and he hasnt called back.

Rating:

5.0

Very good!!! Whitebear Ave. location!!!

Rating:

1.0

When I went to the location to pick up the trailer I was told that the trailer hadn't been returned yet from the previous customer. I went outside and saw that there were two motorcycle trailers on the lot. When I asked about it I was told they hadn't been checked in yet. After waiting one hour I was finally "allowed" to use the trailer. This is horrible "customer service".

Rating:

3.0

Service was not completed. Had to get it looked over and corrected at trailer pickup location in Bloomington, MN.

Rating:

3.0

Truck cab was not cleaned.

Rating:

2.0

The truck had nails left behind inside the cargo area. The mirrors were dirty and hard to see. The online system did not work and I had to go inside the store.

Rating:

5.0

I enjoyed working with the manager and he was very helpful.

Rating:

3.0

The attendant that inspected the rental upon return entered incorrect mileage in the system and I was overcharged. I started at 14635 and dropped it off at 14649 but the attendant entered 14694 into the system which has caused me to be overcharged. I have sent an email asking for the correction and refund of the overcharge and attached a pic I took of the odometer when I dropped it off. Always take pictures.

Rating:

4.0

The most convenient way to enter the multi-building complex from the street sent me to the sliding glass door grand entrance for the storage facility (which had locked / in operational doors & no activity). I had called the local number 15 minutes earlier & knew they were open. Called again, but got national phone rollover line this time. This back area needs signage to indicate that there is a shed on the other side of the building for rentals of trailers and trucks & to purchase boxes & rent dollys.

Rating:

5.0

Nice, friendly and patient staff. That made all the difference.

Rating:

5.0

Manager is awesome! Mary George

Rating:

5.0

Excellent customer service and the van was in excellent condition.

Rating:

4.0

Have more dollies, more parking

Rating:

5.0

Everything was great and I definitely will use this location again all of the employees was helpful and very nice that means a lot to a customer good customer service is what they gave me

Rating:

5.0

Nothing your people are already extremely nice and very helpful

Rating:

4.0

The guy that helped me hook up the trailer was amazing

Rating:

5.0

The team was great to work with. Very helpful throughout the entire process. Great job!

Rating:

5.0

Very Professional. Better and Faster service than any other U haul in the Twin Cities.

Rating:

3.0

The vehiywas clean on the inside but the engine needs a lot of work. Very rough ride and lots of dash lights on indicating a lot of issues. The staff was wonderful tho

Rating:

5.0

This is my go to location and has been for years. Nothing to suggest.

Rating:

5.0

I drove the truck in, the young mman outside took the keys, and said he'd send me a receipt in 10 minutes and he did!

Rating:

1.0

The one guy was okay but I pretty much had to unhook the trailer and push it in the spot. No clear directions on what to do.. as the other guy, I do not know their names, but he seemed pretty lazy and when talking to him never really answered me.

Rating:

4.0

Appreciated the employee giving us a different vehicle bc the original one was disgustingly dirty and he apologized

Rating:

5.0

Nothing. quick drop off. Staff took care of everything and was very through.

Rating:

5.0

Minor. Was supplied with additional items, but they were not initially in my truck

Rating:

4.0

Everyone from start to finish was very pleasant

Rating:

5.0

We needed short term storage until we could move into our townhouse. Uhaul gave us a one month free option when we rented the truck.

Rating:

4.0

Staff was excellent I’m very very happy with my visit ! All staff was amazing !

Rating:

1.0

Absolute cluster of terrible to non-existent customer service. They gave me the wrong lock for my "free" month of storage only to return three days before checkout to find other locks on my locker and no one had a key! It took me calling every single uhaul number in existence to get a hold of the marketing company executive assistant who helped me find a way to get their lock off because not one other person gave any kind of a s*** and were not shy to tell you. The marketing company president and gm of the location never even turned up. I will continue to get my experience shared to corporate quality control.

Rating:

2.0

Dirty and you can just pull the "secure doors" open by hand.

Rating:

5.0

I was very pleased with how clean the facility always was. The first couple of years I wasn’t impressed with the customer service. You could be in the office and the workers would act like they didn’t see you till they wanted to. When working with people an acknowledgment goes along way. The last couple days of cleaning out my unit I dealt with 2 of the workers there. Both were very helpful and nice. One of the gentlemen came off of his break and helped me check out when I had questions about one of the online checkout steps. He then checked me out right in the office. Threw conversation I found out he was the manager and the old staff was no longer there. With the new staff I would totally recommend this facility 100 percent.

Rating:

5.0

The manager at this location is extremely knowledgeable and most of all, polite and helpful.

Rating:

5.0

I have used storages for many years. All of my interactions with the manager and various staff at this location have been very respectful and courteous. Other than the occasional delays due to staffing restraints, they managed to promptly resolve any issue or concern I may have had. The current manager and staff were responsive and they seem to be very dedicated and hard workers, Overall, my experience was very good to excellent. I will continue to do business here and would recommend them to family and friends. Thank you folks and best regards. -Jonathan

Rating:

5.0

Matt runs a good facility has a good staff and demonstrates professionalism and is very customer oriented. I highly recommend this UHaul storage facility. It is the best one I have ever utilized.

Rating:

5.0

Great customer service. Good pricing and deals.

Rating:

5.0

Great customer service

Rating:

5.0

Staff was always helpful and efficient!

Rating:

5.0

This was the best service ever

Rating:

2.0

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

Rating:

5.0

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

Rating:

4.0

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

Rating:

5.0

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Rating:

5.0

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Rating:

2.0

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Rating:

5.0

Much better now that it’s under new management.

Rating:

5.0

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Rating:

3.0

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Rating:

5.0

Professional in their attitude

Rating:

2.0

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn’t expect renters to refill tanks. Or at least penalize them terribly when they can’t. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn’t notice I was renting a space. I am severely disappointed.

Rating:

5.0

At 1:30 I realized I needed more “room” for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

Rating:

5.0

Great storage easy reasonable convenient and safe and helpful

Rating:

3.0

Only had one item. Would have been nice to be informed ahead of time about having to use there “special” locks bc I wanted to use my own for my one item. Too much hassle for me

Rating:

2.0

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Rating:

2.0

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

Rating:

5.0

Just had problem getting through on the phone.

Rating:

1.0

The manager at the Maplewood location was very unprofessional and unfriendly.

Rating:

2.0

The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.

Rating:

5.0

Very hard working staff

Rating:

5.0

I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.

Rating:

3.0

Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.

Rating:

5.0

Jamie does a great job as the manager there

Rating:

5.0

Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...

Rating:

3.0

Awesome people

Rating:

5.0

They were very helpful...

Rating:

3.0

The manager was very helpful and understanding

Rating:

5.0

There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.

Rating:

5.0

L0ved the staff and friendly service.

Rating:

5.0

It was fine and the people Treated as real good

Rating:

5.0

Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.

Rating:

5.0

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

Rating:

5.0

People were very friendly

Rating:

4.0

employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.

Rating:

4.0

Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.

Rating:

3.0

NA

Rating:

5.0

The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I’m really grateful that she was the one delivering it, she was awesome!

Rating:

5.0

I had a great experience with a short-term storage rental at this facility. Thank you!

Rating:

5.0

Great people.

Rating:

5.0

The staff went out of their way to make everything easier for us. The manager was traffic and very helpful. Thank you for everything.

Rating:

5.0

Jamie is absolutely amazing. Her friendly demeanor and positive attitude made an otherwise painful experience a very good one. Jamie-I will always be grateful for you!

Rating:

5.0

Fantastic service both on the phone and in-person. Jamie was especially helpful and friendly!

Rating:

5.0

Great staff! Very helpful and informative!

Rating:

5.0

Very clean and easily accessible.

Rating:

5.0

The manager, Jamie, was amazing. She made sure I got my boxes when i needed them, even though it was short notice. Less stressful thanks to her.

Rating:

1.0

My U box was lost still not delivered, Was given a credit for a future use should have received refund for the poor service and the waste of my time. Again still have not received my U Box

Rating:

4.0

Keep doing what your doing.

Rating:

5.0

Very helpful staff

Rating:

5.0

Staff was very thoughtful helpful and friendly . storage unit very clean..no bad experience so far... employee made me feel safe.. showed me everything walked over to unit with me ..yes great experien

Rating:

4.0

The staff was nice, the facility was clean but my belongings were in there for less than a month & there was mice fesces all over my boxes. I was very disappointed.

Rating:

2.0

General manager Jamie Woody was very unprofessional.

Rating:

5.0

Staff were friendly and called me by first name that means a lot to me

Rating: