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Derek S.Customer Reviews for U-Haul Moving & Storage of Maplewood
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
easy access and open early- late. Nice and friendly employees.
ERIC P.Drop off and return of the trailer was easy. After a quick inspection and unhook, I was on my way. I didn't have to do anything but park the trailer. This was easy full-service.
dan S.Maplewood uhaul is the only place I use for truck and trailer rentals
RICHARD H.Pickup truck smells like cigarettes and head sticky residue.on the center console.
Sean F.Great work. Many thanks.
Peter Allan G.Not really
David D.Nice people but okay customer service
SANDA H.Friendly staff was efficient, made drop off easy.
SAMUEL A.The only thing I would suggest when someone is having a hitch installed would be to have a sitting area away from the business part of the store. It wasn't bad and they made us feel very comfortable but we could hear other conversations of people renting things. We were only there slightly over an hour and it was very pleasant but felt we shouldn't have to listen to other people's conversations regarding renting. Thank you to Kevin for being so fast and efficient, and the check-in guy, sorry didn't get his name but he was very nice. It was a pleasure having such nice people.
William C.No comment everything was good 👠I would recommend this location to a friend
VAN L.The guy who helped me when returning the truck on Sunday morning was great!
SEAN F.Cary was very professional and will definitely be back.
LEA D.Very easy to pickup and drop off equipment here.
SHELDON M.App and web would not let me upload already taken pictures during after hours drop off. Either this needs to be stated or allowed.
ALEC V.EXPLAIN THAT A ONE WAY IS A FLAT FEE. I WAS NOT EXPLAINED THIS WHEN I PURCHASED THE UHAUL. IF THAT WAS THE CASE I WOULD HAVE NEVER DID A ONE WAY. I WENT WAY UNDER MY MILEAGE AND HAD THE TRUCK FOR LESS THAN TWO HOURS. I feel I got completely ripped off. 130 dollars for a uhaul I had for less then 2 hours and mileage was even low. CALLED CUSTOMER SERVICE, they acted as if they didn't care about the situation, didn't offer a discount anything. Just terrible will never tell my friends or myself to rent from this uhaul again.
jauron M.Friendly staff.
Gregory K.Irritated by attempt to charge me $30 for a late fee if returned 24 hours after rental when trailer was $14.95 a day. I rented for 2 days so it cost $15 extra but avoided the $30 late fee.
MARK H.I had to extend my rental last minute and I had to pay full price for a 5 hour extension. Wished they would've just charged me half the rate instead of the full rate. I mean, I could've just kept it the whole day if I wasn't considerate.
Kab X.Daquel Orth handled our rental from pickup to return. He was friendly, efficient and thorough. He is a great representative for U-Haul.
Robert B.The man who helped us was very knowledgeable and hospitable,
SUSAN S.Since my reserved unit was given to someone else this was a good fix for your company. But as a client it sucks to be given the run around and not given the size unit you requested. Plus having to drive way out of my way to get the trailer!
Douglas K.The kind man that helped me was Great! Very patient and explained everything to me very well!
TEMEKA F.Staff was always helpful and efficient!
John P. | Overall ExperienceThe vehicle and the customer service was excellent, only the front corners of the mom's attic leaked in from rain. I informed the associate about it at the drop off location.
Attila L.Staff were fabulous. Had a bit of a wait on return due to several returns coming in at the same time, but staff apologized for the wait and got us out of there as quickly as possible. This is our go to rental place. Well run, great staff and well maintained equipment.
John W.The staff at Maplewood location was exceptional and went over and above to get the auto transport trailer setup for me. However, UHaul as a company nearly failed. Caused alot of run-around for me. I reserved the trailer at the Brooklyn Park MN location but 2 hours before my pickup time I got a call saying the trailer wasn't available and that there "isn't one available in a 100 mile radius" and that one would be available the next day(Saturday). I explained that would ruin my (and 4 other people's) plans for Saturday. 20 minutes later I was told the trailer was available- 25 miles away. The left-side fender was broken somewhat. A bolt was missing. Anyway, quit double-booking trailer rentals. That's what happened to me at the Brooklyn Park location.
DANIEL E.Make sure there are no issues with the truck before renting it out. The back lock was broken luckily we checked it before we left. The side mirrors did not adjust, very dangerous when you cant see out the side mirrors.
Constance R.My reservation was split with my truck being over an hour away from my auto transport equipment. It was very inconvenient as I had first drive to pick up the truck, then go pick up the auto transport, drive back to pick up my vehicle, and then head back to my residence. In all it took me 4 hours to secure all my equipment. Outside of that this location was very helpful is understanding how to work the autotransport equipment.
Brentnol J.Exceptional customer customer service from the gentleman who checked me in. Best ever from Uhaul. Thanks!
Sherine B.Staff was very helpful ay drop-off
Frederick M.Great installation only took under an hour
Mike L.NA
MAE L.Answer the phone.
KHADAR N.Need to assure fuel tank is full before new rental release. Cost me more than 2X in fuel cost and no way to credit me on return I was told.
GARY B.I received fast, efficient service during both pick up and drop off! 20 foot Truck was so reasonably priced for 24 hours!!! Helpful, friendly employees who took care of everything for me. Made my move so simple and affordable! Thank you UHaul!!!
Kim G.don't change nothing.
Robert K.The hitch installation was started on time and completed within the expected time frame. The person that helped me did a great job and I will recommend this facility to my friends.
Doug H.All Good
Triston G.The crew at the Maplewood location always has excellent customer service. 🌞
ADRIENNE E.Nothing. Truck was pulled up and ready, clean, took 5 minutes. Drop off was slick, 3 minutes, couldn't be happier. Thanks Team! -Paul
Paul B.When doing online checkout, you still have to go into the store. Sure it tells you to skip the line, but the customers already in line frown when getting skipped, but it worked for me! Lol
George H.The lock did not work. Replace it.
Kevin S.My hitch was installed in a very timely manner.
Diane J.The last time I had used this location, I was very disappointed and was hesitant to use it again ... BUT .. Daquel completely changed that. He was great. He was there for both the pick up and the drop off - and both time the service was prompt, he was helpful and friendly, and everything went very smoothly. In fact, I have never had a quicker return to UHaul - ever!
PAULA S.The only thing I would chat is better location of the truck. It was not at the location it stated in the picture to find the truck
Ia S.Nice staff at this location. Returning the equipment was easy.
KENNETH D.Charged my card twice. I ended up pay $210.00 for my $70.00 move. Showed up to get my truck and no one but the hitch guy was there and he couldn't get anyone to come into the store to work and help customers. Horrible experience. If no stars was an option. I would have chosen that.
Amber S.Perry (phone reservation assistant) was excellent in helping determine most cost effective truck rental (one-way vs round trip). Cary was friendly, helpful, explained everything well.
Jennifer R.All the guys were very nice and all went well.
LOUIS P.Front desk and checkout folks were great.
Alexander F.It was the best experience I have ever had at a Uhaul location!
brad B.Every one was great!!
CHRISCELL B.Have my reserved equipment at More convenient pickup location. I reserved over a week ahead but had to travel 30 miles to pickup our truck. I drove further to get the truck than the distance we moved. Be more understanding about required moving time required. We had to get the truck, load the furnishings from the condo, be at closing of sale of condo the next midday, then go to closing on house, then go to unload furnishings, then return truck. Uhaul's understanding of time required is unreasonably short. I have used Uhaul several times since 1984 and think you are administratively out of touch regarding customer service. Uhaul is out of touch regarding time to move and too focused on the distance factor. We moved 24 miles but had to have time for cleaning and two closings besides loading and unloading inconvenient pickup and return locations.
Dennis S.This was the best service ever
Tyrone F. | First ImpressionsThey called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.
travis n. | Overall ExperienceEvery one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.
krem N. | Overall ExperienceMake sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.
karen m. | First ImpressionsThis location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously
Kayla K. | Online Move InI never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!
Ticordia C. | Overall ExperienceAs soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.
Missy T. | Overall ExperienceMuch better now that it’s under new management.
Candi H. | Overall ExperienceThe manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.
Isabella B. | Overall ExperienceI stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO
Patricia F. | First ImpressionsEach time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.
DEBBIE L. | First Impressions