Customer Reviews for U-Haul Moving & Storage of Maplewood

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Maplewood

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

Kathy H. | First Impressions |
Rating:

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn’t expect renters to refill tanks. Or at least penalize them terribly when they can’t. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn’t notice I was renting a space. I am severely disappointed.

Carla K.
Rating:

Great and friendly customer service Thanks

Laurie G.
Rating:

Have more employees. The service was super slow.

Leonard Y.
Rating:

I don't rent Uhauls often but the overall experience was great I did the online check-in and I made everything fast and quick gourmet a recommendation that ithus place Keep up the good work

Howard J.
Rating:

Customer did not leave a comment.

Todd B.
Rating:

Customer did not leave a comment.

William N.
Rating:

Customer did not leave a comment.

Jacquelyn B.
Rating:

The staff were helpful and got the truck started so it could warm up. I can think of nothing that could have been improved.

Beverly J.
Rating:

Customer did not leave a comment.

Amanda P.
Rating:

More staff working to get people moving faster (no pun intended)

Shaquil A. | Overall Experience |
Rating:

Customer did not leave a comment.

Clay P.
Rating:

Customer did not leave a comment.

Emily T.
Rating:

Have more employees working so it doesn't take so long to grab your keys. The “skip the line” option didn't work well. When I popped into the store to just get the truck keys I waited over 30 minutes since there were two people ahead of me making truck reservations for that day. 3 people and myself were lined up behind them waiting to grab our keys. The system didn't work. Additionally, the $25 cleaning fee that was added onto my bill at the end of use was ridiculous. I left the truck cleaner than when I got it so I should not have been charged that fee.

Pai L.
Rating:

The person who rented out the Uhaul for me was very helpful and was able to squeeze me in for the day.

marion P.
Rating:

He was great had us on the road in a very short time.

toni K.
Rating:

Customer did not leave a comment.

Timothy O.
Rating:

Customer did not leave a comment.

Bridget P.
Rating:

Customer did not leave a comment.

Michael B.
Rating:

Customer did not leave a comment.

Rick V.
Rating:

Customer did not leave a comment.

Tanya S.
Rating:

My experience with the maplewood white bear ave uhaul was great this time !!! Jared was very pleasant to work with!! The guy out back who helped put trailer on was very kind and talked with me. My husband took my ball off my hitch so I was able to borrow one -very kind !!! When I got back it was a few min after 7 and it was snowing and I'd had a s*** day already.. the 2 helped me unload it.. I believe I heard one guy use the name Alonzo.. and the other guy idk his name.. very nice of them to help me quick ! I appreciated that!! Hands down best service I've had since I've dealt with them !!! Good job guys !!!

Vicky C.
Rating:

Customer did not leave a comment.

Tazahde S.
Rating:

Uhaul was dirty and location was unorganized

Tim K.
Rating:

Prompt and courteous service. Hassle free experience.

Dan L.
Rating:

Customer did not leave a comment.

Mark W.
Rating:

I'm a little disappointed, not in this location. The people there were great. I'm disappointed in U-Haul in general. I go online and put in all my info so I don't have to wait but more importantly so my people helping me don't have to wait to get the equipment. When I show up to pick up I end up waiting and having to re-enter all my data all over again. Your online experience is frustrating and the pre-pickup exercises a waste of time. One way or another I guess you're going to waste some time with the way your system is currently set up.

SANDRA R.
Rating:

Customer did not leave a comment.

Mark M.
Rating:

Customer did not leave a comment.

Kelly S.
Rating:

Customer did not leave a comment.

Tseganew J.
Rating:

Customer did not leave a comment.

Eduardo O.
Rating:

Customer did not leave a comment.

Dustin B.
Rating:

Worst truck I've ever rented. I know not was a rotation truck but this was totally unacceptable. Cab interior was sticky throughout, not clean at all, and with the covid pandemic...really? I've reported this to my local health department. Good luck.

PAUL S.
Rating:

Customer did not leave a comment.

Edward D.
Rating:

Customer did not leave a comment.

Jeffrey B.
Rating:

Customer did not leave a comment.

Kelly G.
Rating:

Customer did not leave a comment.

Tricia S.
Rating:

Nick was amazing!!!

Chuck H.
Rating:

Was called just before my reservation and switched to a location 30+ miles away, then made to pay for the extra 60+ miles and gas. Will not use again.

Ka zoua X.
Rating:

Customer did not leave a comment.

AMY H. | First Impressions |
Rating:

At 1:30 I realized I needed more “room” for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

RALYNNE A.
Rating:

Customer did not leave a comment.

Devrie P.
Rating:

Customer did not leave a comment.

Matthew R.
Rating:

Long wait time to pick up reserved trailer. I received no acknowledgement from person working there that I was even in the building and that she would help me. She continued on helping the person she was with, and for all appearances couldn't seem to care if i was in need of help or not.

Shaquil A.
Rating:

Customer did not leave a comment.

Kenneth M. | Overall Experience |
Rating:

Great storage easy reasonable convenient and safe and helpful

Peter P.
Rating:

Staff very helpful went smooth

Chad M.
Rating:

Customer did not leave a comment.

Jessica G.
Rating:

Everything was great except they tried to charge me for the dolley even tho we didn't use it.

DEANI H.
Rating:

Customer did not leave a comment.

Mary H.
Rating:

Customer did not leave a comment.

Oliver R.
Rating:

Customer did not leave a comment.

Mary R.
Rating:

I received a used container that was smaller than standard, rotten wood, which broke and fell apart during the move, leaked water on my furniture and I have to file an insurance claim. Box came at 5pm (2 hours before dark) and than picked up bright and early two days later leaving me with me barely 42 hrs to pack (as long as I packed in the dark)hmmm, not impressed and sorry I sure can't recommend your company to anyone I know with confidence.

William T.
Rating:

Customer did not leave a comment.

Howard C.
Rating:

Long wait in line..only one person working at counter..overheard that on line booked 3 people for same truck at same time..a person there had to drive a half hour to another dealership to get truck..

mark B.
Rating:

I have used U Haul several times in the past year, it would be nice if I could pick up the equipment I need at the locations i request. I have had to go to locations way out of my way to get the equipment i needed and way out of my way to return it!

Lynette H.
Rating:

Focus on the customer. Don't look at cell phone photos of a coworkers baby when you have a long line of customers, especially when you are the owner according to the name badge. Also when corporate tells me I can get the 20ft truck at the 15 ft price because my 15 ft truck was given away to someone else, don't ask me what you are supposed to do about the person who had the 20 ft truck reserved. Not the customer's problem.

John H.
Rating:

Customer did not leave a comment.

mark S.
Rating:

The biggest issue was waiting in line for an hour - despite having a reservation. I think everyone did. The problem was that for most of that time there was only one person able to work the front desk. So that may likely be a corporate issue. Or a protocol issue -- for example staggering people's pickup times could also help. I had to wait another 1/2 hour to work through an ordering error that had U-Haul documents showing I would return the Truck (not the trailer) by noon. Jamie, the manager, had me call corporate. Corporate gave no help at all. Their only offer was that I could pickup a truck in NEW BRIGHTON at 2! Ridiculous. I kept pressing for resolution and she said said that the manager (Jamie) could make her own decisions. By then it was 9:30 a.m. (an hour and a half to get the truck and trailer) and Jamie said okay -- you've waited far too long you can have the truck for the 24-hours you signed up for. I think Jamie should get a raise or promotion or some bonus for making a wise decision and salvaging a decent recommendation / review for U-Haul. I was very grateful for her empathy - especially with six friends lined up and waiting to help me move a 3 BR house and double garage.

Anthony L.
Rating:

Please add a clear note on the trailer's rear gate saying: "Open latch fully before lifting gate to prevent door getting jammed." It took us 30 minutes to get the gate back down because the rear latch was not fully open and it was blocking the gate from coming down.

Leo T.
Rating:

Customer did not leave a comment.

Diane G.
Rating:

This location might benefit from some additional staff. There was a long line both times I was there. I think I waited about 30 minutes before I was able to return the vehicle.

Jesse L.
Rating:

Customer did not leave a comment.

Lisa S.
Rating:

Reserved a 15 foot they dud not have one so they gave me a 10 foot was too small for all my stuff. I stood and waited 10 minutes before anyone was there to even help ...

Jeremy M.
Rating:

Reserved online for 24/7 contactless pickup. Arrive at scheduled pickup time. Truck was not where it was shown to be in the photo. Had to walk through whole lot to find truck. Took necessary photos then keys weren't in lockbox. Needed to go inside but didn't have required mask because I was expecting to not have to go in the store. The woman working wouldn't come outside to help me or bring me my keys. It took 30 minutes before someone brought my keys outside to me. Then I was yelled at for not wearing a mask even though I explained that I wasn't expecting to go in the store because I reserved online so I wouldn't have to. There are plenty of uhaul locations so I surely won't be using this one anymore. No need to get accosted for no reason.

David H.
Rating:

The service was unbearably slow. Luckily, I had paid for my 15' truck in advance as another customer told me they didn't have his truck available as they had double booked it. The attitude of the staff was almost is it pained them to be at work. Nowhere near enough staff to support the volume of customers given the complexity of transactions. The same people were getting equipment ready as were manning the desks. I wouldn't go back there on a bet and, thankfully, I don't have to.

Sean F.
Rating:

Customer did not leave a comment.

KURT W.
Rating:

Customer did not leave a comment.

Celia W. | First Impressions |
Rating:

Customer did not leave a comment.

Michelle B.
Rating:

I rented from another location which closed prior to getting there so I called this location and was placed on hold for over 30 minutes. I drove from west st. Paul to maplewood with no answer. Once inside, one staff member waited another 25 minutes not i was able to get a rental.

Richard K.
Rating:

Have the appropriate number of people staffed and knowledgeable for what they are doing. Do not double or triple reserve trailers.

TIMOTHY D L.
Rating:

Customer did not leave a comment.

Sarah B. | Overall Experience |
Rating:

Only had one item. Would have been nice to be informed ahead of time about having to use there “special” locks bc I wanted to use my own for my one item. Too much hassle for me

Timothy H.
Rating:

Customer did not leave a comment.

Holly S.
Rating:

Need basic training on how to do their jobs and needs help with basic customer service. Horrible when no one seems to know what is going on. Then they talk about getting high before work right in front of us. Horrible work standards. Maybe that is the problem. They were so nice. Did not seem like a normal place of business. Odd experience.

Holly S.
Rating:

They were very nice, although things seemed chaotic. They tried. No one was trained on taking off the trailer. My driver had to do it, and show them how. Things said were inappropriate by employees. Talking about getting high before work. Maybe that is the problem over there. They seemed extremely unorganized. They lost my reservation at first. Had me call my insurance. Gave them my policy number. They lost all of that. Instead of putting down the correct info- the manager said who cares, just put down all zeros. Not sure why they didnt want it if it is state law like they said. They all need adaquate training in there. I am a business owner, and I would never allow this in my business. Unprofessional would describe this place best. Very nice people. Trying hard. Really need to be trained for their jobs. Very different vibe and service than we received at the uhaul place we picked up.

Kris O.
Rating:

All went really well. Maybe a walk-through of the truck explaining lights, brakes, cargo lights etc.

Teresa J.
Rating:

Customer did not leave a comment.

Terry H.
Rating:

General manager very professional and very friendly and has helped me on several occasions!

Holly S. | First Impressions |
Rating:

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Robin N.
Rating:

Customer did not leave a comment.

PETER E.
Rating:

Customer did not leave a comment.

JENNIFER M.
Rating:

Customer did not leave a comment.

SCOTT M.
Rating:

Customer did not leave a comment.

Bill M.
Rating:

Quick service...

Brian H.
Rating:

Very efficient upon opening up on a weekend and getting all the people taken care of. Good staff, great location and equipment availability.

Martin H.
Rating:

Customer did not leave a comment.

John H.
Rating:

Customer did not leave a comment.

ALISHA P.
Rating:

I had reserved my 10' truck a month in advance to be closer to Saint Paul but my location moved to Maplewood between the time I requested it to be picked up at 300 Eaton St, Saint Paul. It was nice to have confirmation calls from U-Haul conforming that they had acknowledged my reserved truck, during with we confirmed for 6pack of blankets and a dolly be included. Upon day of pick up I showed up on time but waited in a line for 40 minutes, then got home to notice there was not a dolly or blankets. Was able to get the move done without and got a missed call and message by Uhaul to say they were aware they got missed so a credit should be issued. My score is really determined by the fact that I was very prepared for my pick up but the line I waited in really took a huge hit of time out of an already exhausting day ahead of me.

Ron V.
Rating:

Customer did not leave a comment.

David M.
Rating:

Customer did not leave a comment.

JOEL H.
Rating:

Our truck wouldn't start when we were ready to return. Spent an hour between hold time and talking over issues with Uhaul and roadside assistance. I will say roadside assistance arrived quickly which was appreciated.

Rachel H. | Overall Experience |
Rating:

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

JAMES B.
Rating:

We waited an hour past our pick-up time to receive the truck. We were then supposed to have a furniture dolly provided. Neither a regular dolly or a furniture dolly were found in the truck. We were unable to get through on the phone to fix this issue.

NICHOLAS W.
Rating:

you are always an easy in and out rental facility, which we love and will continue to use this location as our u haul place to go !!!

Lue H.
Rating:

Terrible App., long lines, lack of staff to handle customers. Going elsewhere.

Ryan P.
Rating:

Customer did not leave a comment.

Chee L.
Rating:

Waited in line for 45 minutes. Need to have more employees at front counter.

RICHARD A.
Rating:

The wait time is just too long. My appointment was at 1pm. I arrived at 12:50pm and did not get my rental until almost 2pm. Same person working the desk is the same person dispatching the equipment. Not effective

Bradley S.
Rating:

Unbelievable. Late returning truck, even though I told them I would be a day late. Left a voicemail that they were calling the cops. Then very rudely demanding I have it there immediately, even though it wasn't unloaded. Left 1 star Google review for this location, but it's one of many. Also cancelling my large storage at uhaul because of this. Voicemail came in at 1230pm on Saturday September 26th, whoever made that call should be fired. The young kid that was checking trucks in at 4pm on Saturday was amazing though, he deserves a promotion.

Lynn H.
Rating:

The only problem was I had to wait over an hour to pick up the truck. Next time I will use mobile pick up.

John C.
Rating:

Customer did not leave a comment.

Brandon M.
Rating:

Customer did not leave a comment.

Ivan W.
Rating:

You could replace the credit card machines that malfunction. Otherwise everything else was excellent

STACY K.
Rating:

Customer did not leave a comment.

Patricia F.
Rating:

Employ more staff with the same helpful disposition as the staff you have now. This location is always busy.

Gaylene B.
Rating:

Customer did not leave a comment.

Bob M.
Rating:

Customer did not leave a comment.

Anita S.
Rating:

I use U-Haul all the time and always happy. However; the last truck I used sounded like it was going to break down and stop. But we made it. You might want to check that truck out. Thanks Anita

Rita M. | Overall Experience |
Rating:

Just had problem getting through on the phone.

Jenny W. | First Impressions |
Rating:

Customer did not leave a comment.

joseph w. | Overall Experience |
Rating:

The manager at the Maplewood location was very unprofessional and unfriendly.

Terryl T. | Overall Experience |
Rating:

Customer did not leave a comment.

David V. | Overall Experience |
Rating:

The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.

ABDISAMAD R. | Overall Experience |
Rating:

Customer did not leave a comment.

kimberley c. | Overall Experience |
Rating:

Very hard working staff

alex g. | Overall Experience |
Rating:

I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.

Ruth Ann E. | Overall Experience |
Rating:

Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.

evonna g. | Overall Experience |
Rating:

Jamie does a great job as the manager there

marvalyn r. | Overall Experience |
Rating:

Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...

Danielle J. | Overall Experience |
Rating:

Awesome people

Danielle J. | First Impressions |
Rating:

They were very helpful...

Christabel K. | Overall Experience |
Rating:

The manager was very helpful and understanding

Tracy S. | Overall Experience |
Rating:

There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.

Patricia S. | Overall Experience |
Rating:

L0ved the staff and friendly service.

Nicole T. | Overall Experience |
Rating:

It was fine and the people Treated as real good

Lashea S. | Overall Experience |
Rating:

Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.

DEBBIE L. | First Impressions |
Rating:

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

Gabriella G. | Overall Experience |
Rating:

People were very friendly

Dustin James T. | First Impressions |
Rating:

employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.

Frederick S. | Overall Experience |
Rating:

Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.

Amarpreet B. | Overall Experience |
Rating:

NA

CLORIS S. | Overall Experience |
Rating:

The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I’m really grateful that she was the one delivering it, she was awesome!

Amy P. | Overall Experience |
Rating:

I had a great experience with a short-term storage rental at this facility. Thank you!

Tanzie D. | Overall Experience |
Rating:

Great people.

judith a. | Overall Experience |
Rating:

The staff went out of their way to make everything easier for us. The manager was traffic and very helpful. Thank you for everything.

Caralin D. | Overall Experience |
Rating:

Jamie is absolutely amazing. Her friendly demeanor and positive attitude made an otherwise painful experience a very good one. Jamie-I will always be grateful for you!

Amy P. | Reservation |
Rating:

Fantastic service both on the phone and in-person. Jamie was especially helpful and friendly!

Amy P. | Overall Experience |
Rating:

Great staff! Very helpful and informative!

Lisa P. | Overall Experience |
Rating:

Very clean and easily accessible.

Richard P. | Overall Experience |
Rating:

The manager, Jamie, was amazing. She made sure I got my boxes when i needed them, even though it was short notice. Less stressful thanks to her.

Joel K. | Overall Experience |
Rating:

My U box was lost still not delivered, Was given a credit for a future use should have received refund for the poor service and the waste of my time. Again still have not received my U Box

melinda f. | Overall Experience |
Rating:

Keep doing what your doing.

TERRY M. | Reservation |
Rating:

Very helpful staff

marvalyn r. | Reservation |
Rating:

Staff was very thoughtful helpful and friendly . storage unit very clean..no bad experience so far... employee made me feel safe.. showed me everything walked over to unit with me ..yes great experien

ANNE M. | Overall Experience |
Rating:

The staff was nice, the facility was clean but my belongings were in there for less than a month & there was mice fesces all over my boxes. I was very disappointed.

Brandy C. | Overall Experience |
Rating:

General manager Jamie Woody was very unprofessional.

Lisa R. | Overall Experience |
Rating:

Staff were friendly and called me by first name that means a lot to me

Lisa P. | Reservation |
Rating:

Very helpful, knowledgeable, and friendly staff. Storage facility was very clean and looks brand new. Like the security system and easy access card.

Brian M. | Overall Experience |
Rating:

Extremely understaffed - every time I was at the location it was at least a 1hr or longer process to pick-up a ubox or make a purchase etc. The staff was very helpful and knowledgeable

melinda f. | Reservation |
Rating:

None

Jason I. | Overall Experience |
Rating:

Awesome staff I had wonderful experience they went above and beyond to help me thank you!

No reviews have been submitted for this location.

Back
To Top