Customer Reviews for U-Haul Moving & Storage of Maplewood

8,855 reviews

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed

Services at this Location:

Contact Us

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 12/24/2021: 7:00 am - 4:00 pm
  • 12/25/2021: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

Reviews without text are currently hidden. Show them shown. Hide them

Rating:
5.0

Customer did not leave a comment.

Hallie G. 
Rating:
5.0

Great customer service

ERIN W.  |  Overall Experience 
Rating:
3.0

When a customer makes a reservation 24 days in advance it would be nice to have the equipment on hand on the day of the scheduled pickup.

David B. 
Rating:
5.0

Customer did not leave a comment.

Douglas T. 
Rating:
5.0

Customer did not leave a comment.

Abbey M.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Frances M. 
Rating:
5.0

We worked with 3 total employees during pick up and drop off, they were all very professional and helpful. Keep up the great week!

Thomas S. 
Rating:
5.0

Makes moving a whole lot easier

Richard H. 
Rating:
5.0

Customer did not leave a comment.

GARY H. 
Rating:
5.0

Easy and quick. They were efficient and helpful.

James F. 
Rating:
5.0

Customer did not leave a comment.

RAYMOND B. 
Rating:
4.0

Customer did not leave a comment.

JODI S. 
Rating:
4.0

Fix cable on rear door

PETER N. 
Rating:
1.0

The vehicle was trashed. Cigarette ashes in the truck, a lighter, a half used straw, chicken grease on the wheel and dash. There was food in the console. The location was understaffed so I had to clean the truck and drive with the windows down the entire time in MN winter weather. That being said felt bad for the gal behind the counter.

Matthew Y. 
Rating:
5.0

Everyone was great 😊 from the first person that checked me out to the last person who checked me in. I just really like this location.

Amyjo J. 
Rating:
5.0

Customer did not leave a comment.

TUAN N. 
Rating:
5.0

Carey was friendly and professional, and kind. Excellent customer service.

CINDY E. 
Rating:
4.0

Customer did not leave a comment.

ROBERT H. 
Rating:
5.0

very friendly and competent staff

Frederick M. 
Rating:
5.0

Customer did not leave a comment.

Daniel M. 
Rating:
5.0

Daquel Orth did a great job checking me in on a cold Sunday morning. Very pleasant and helpful. It's hard to get a good customer-centric persona on the front lines these days.

MARK I. 
Rating:
5.0

Employees were helpful and patient when you had their attention, honestly everyone was amazing and did a great job of explaining things. They bent over backwards for the customer. I would only suggest shop talk involving solving problems be done at specific times. Props for being proactive though.

Cody R. 
Rating:
5.0

Very helpful employees. 10/10.

Joseph T. 
Rating:
5.0

Customer did not leave a comment.

Elizabeth M. 
Rating:
5.0

Customer did not leave a comment.

Justin P. 
Rating:
5.0

Customer did not leave a comment.

ALEXANDER D. 
Rating:
2.0

Customer did not leave a comment.

Lee Y. 
Rating:
5.0

Customer did not leave a comment.

Michael H. 
Rating:
4.0

Customer did not leave a comment.

Jade N.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Eh Ka Lu H. 
Rating:
3.0

Before moving I stopped in to check availability of 10' box truck for sometime in the next week. Two other times I have come to pick up a trailer or truck and the line was out the door. This time there was no customers inside so I walked up to ask my question. After being greeted I heard commotion behind and turned to se the next person enter the line that his addition stretched to the door. Next person would have been waiting outside! It was crazy, almost like a bus had just pulled up to get trucks at the same time. I have great respect for the employees who handled this with a great deal of respect for the customers and a boatload of patience. I am sorry I didn't take the man who helped me (sure he's never heard, he looks like Richard Pryor) Stellar calm in the chaos. Bravo to the crew.

Jeffrey S. 
Rating:
4.0

Customer did not leave a comment.

RUSSELL S. 
Rating:
4.0

The two employees were very helpful and kind! They did an excellent job when I picked up and dropped off!

Jennifer K. 
Rating:
3.0

Customer did not leave a comment.

Mark F. 
Rating:
5.0

Customer did not leave a comment.

CRAIG L. 
Rating:
5.0

Customer did not leave a comment.

Richard J. 
Rating:
5.0

Greeted promptly by person doing drop off check-ins.

Shane M. 
Rating:
5.0

Customer did not leave a comment.

JAY K. 
Rating:
5.0

Super friendly and helpful employees. Thank you!

Andrew S. 
Rating:
5.0

I can't read it remember the names anyone was a young lady that helped us and then there was a guy that helped us as well my experience is really amazing with the both of them they are very patient very cooperative and answer any questions that we had so I will always give U-Haul an excellent rating

Gregory W. 
Rating:
5.0

I do not believe the lights were like this but they could've been the driver side headlight kept blinking on and off I reported it when I brought it back hopefully they fix it I only had one headlight on my trip back from Harris

Richard P. 
Rating:
5.0

Customer did not leave a comment.

William B. 
Rating:
5.0

Have rented several times for business & personal needs. Thanks guys! Great service!

MATTHEW L. 
Rating:
5.0

Customer did not leave a comment.

EGERTON A. 
Rating:
4.0

Everything went fine. No problems or issues.

Carolyn C. 
Rating:
4.0

Nothing. This 5x8 trailer worked perfectly. It never whipped, bounced, or trailed erratically.

Brian J. 
Rating:
5.0

The hitch installation service tech (Kevin was his name, I think) who assisted me was kind, thorough, prompt, and helpful! I am new to using a hitch and he was patient and explained how to best care for it and hook it up for towing. I really appreciated his expertise and friendliness. Additionally, the location was clean and organized. Overall, a great experience.

Magdalen N. 
Rating:
5.0

Customer did not leave a comment.

Francis L. 
Rating:
4.0

The truck ran pretty rough

FRANKIE B. 
Rating:
4.0

Customer did not leave a comment.

Patricia F. 
Rating:
5.0

Customer did not leave a comment.

Ann L. 
Rating:
5.0

Customer did not leave a comment.

Bradley C. 
Rating:
5.0

Nothing. I thank you so much. The uhaul in Maplewood mn on whitebear Ave let me borrow the hook up for my truck because mine was to big and the light switch. They went above and beyond .

MELISSA G. 
Rating:
5.0

The staff is very professional. They are very willing to help. There customer service is outstanding. I would recommend them to everyone.

CHRISTINE H. 
Rating:
5.0

Customer did not leave a comment.

Michael M. 
Rating:
5.0

Customer did not leave a comment.

Xwm V. 
Rating:
5.0

Customer did not leave a comment.

Richard F. 
Rating:
5.0

The fellow who was working on Sunday 10/31 was wonderful. He was quick and efficient.

William B. 
Rating:
5.0

Customer did not leave a comment.

John K. 
Rating:
4.0

Very friendly and competent staff.

WILLIAM A. 
Rating:
5.0

Matthew was amazing to work with!

JAMES G. 
Rating:
5.0

Great experience always !!!! Love this location. Daquel .. thank you !!!

Raniery D. 
Rating:
3.0

The young men working where Ok. They weren't as knowledgeable as other workers have seen at other locations For example, I asked, what is the process to make the return after hours? The response was, “ I'm not sure”. I was then directed to find the answer on the website that was located in my paperwork. Note: the website wasn't located in the paper work. I was able to return the trailer prior to the store closing so all went well.

JONATHAN B. 
Rating:
5.0

Thank you

SHELDON A. 
Rating:
5.0

The pickup truck smelled like cigarattes.

Sean F. 
Rating:
5.0

Customer did not leave a comment.

STEFANI S. 
Rating:
5.0

Customer did not leave a comment.

Sharon H. 
Rating:
5.0

Customer did not leave a comment.

Scott C. 
Rating:
3.0

I wasnt informed have to put gas in cargo van when booked the reservation.

Kimberly H. 
Rating:
5.0

Customer did not leave a comment.

Craig J. 
Rating:
5.0

Customer did not leave a comment.

James B. 
Rating:
5.0

Better logistics planning. Make sure supplies like blankets are assigned to vehicles that are on the rental calendar.

Allen H. 
Rating:
5.0

Need more help at front desk customer service, many customer on line take too much time to get help, other than that super keep it up,

Pasang G. 
Rating:
5.0

The new manager is great The crew there is kind and took care of us extremely quick definitely a great location

Antwan G. 
Rating:
5.0

Staff were friendly and helpful.

Donald T. 
Rating:
5.0

Customer did not leave a comment.

PHYLLIS H. 
Rating:
5.0

Truck was incredibly shaky. Everything else was great

Albert G. 
Rating:
5.0

The staff at Maplewood did an excellent job for me during the past two weekends. Sunday in particular they got me going ASAP when I needed the truck a little early. They are friendly, knowledgeable and very professional. I will try to use this location exclusively going forward because they make it so easy. Definitely worth the drive from Stillwater!!

Scott M. 
Rating:
5.0

Customer did not leave a comment.

James W. 
Rating:
4.0

Customer did not leave a comment.

CLIFFORD B. 
Rating:
5.0

Customer did not leave a comment.

David Y. 
Rating:
5.0

Easy and helpful!

JOSEPH T. 
Rating:
4.0

The guy managing the site was very helpful. He stayed late to help me check back in. This was the night of the 26th. Wish I knew his name.

Scott T. 
Rating:
5.0

Customer did not leave a comment.

Derek S. 
Rating:
5.0

Customer did not leave a comment.

Ranae H. 
Rating:
5.0

easy access and open early- late. Nice and friendly employees.

ERIC P. 
Rating:
5.0

Customer did not leave a comment.

JAMES O. 
Rating:
5.0

Drop off and return of the trailer was easy. After a quick inspection and unhook, I was on my way. I didn't have to do anything but park the trailer. This was easy full-service.

dan S. 
Rating:
5.0

Customer did not leave a comment.

Bee V. 
Rating:
5.0

Maplewood uhaul is the only place I use for truck and trailer rentals

RICHARD H. 
Rating:
5.0

Customer did not leave a comment.

David J. 
Rating:
4.0

Pickup truck smells like cigarettes and head sticky residue.on the center console.

Sean F. 
Rating:
5.0

Customer did not leave a comment.

John B. 
Rating:
4.0

Customer did not leave a comment.

Erwin C. 
Rating:
5.0

Customer did not leave a comment.

Vignesh V. 
Rating:
5.0

Great work. Many thanks.

Peter Allan G. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Not really

David D. 
Rating:
5.0

Customer did not leave a comment.

ROBERT W. 
Rating:
3.0

Nice people but okay customer service

SANDA H. 
Rating:
5.0

Customer did not leave a comment.

Jesson E. 
Rating:
5.0

Friendly staff was efficient, made drop off easy.

SAMUEL A. 
Rating:
5.0

The only thing I would suggest when someone is having a hitch installed would be to have a sitting area away from the business part of the store. It wasn't bad and they made us feel very comfortable but we could hear other conversations of people renting things. We were only there slightly over an hour and it was very pleasant but felt we shouldn't have to listen to other people's conversations regarding renting. Thank you to Kevin for being so fast and efficient, and the check-in guy, sorry didn't get his name but he was very nice. It was a pleasure having such nice people.

William C. 
Rating:
4.0

Customer did not leave a comment.

Dawn J.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and efficient!

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol a.  |  Overall Experience 
Rating:
5.0

This was the best service ever

Tyrone F.  |  First Impressions 
Rating:
4.0

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

karen m.  |  First Impressions 
Rating:
5.0

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Kayla K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

Sophia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
3.0

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia F.  |  First Impressions 
Rating:
5.0

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE L.  |  First Impressions 
No reviews have been submitted for this location.

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