Customer Reviews for U-Haul Moving & Storage of Maplewood

9,560 reviews

2242 White Bear Ave   Maplewood, MN 55109

(651) 770-3601

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed

Services at this Location:

Contact Us

(651) 770-3601

2242 White Bear Ave
Maplewood, MN 55109

Services at this Location:

Hours

  • Mon–Thur
    7 am–7 pm
  • Friday
    7 am–8 pm
  • Saturday
    7 am–7 pm
  • Sunday
    9 am–5 pm
Special Operating Hours
  • 12/24/2022: 7:00 am - 4:00 pm
  • 12/25/2022: Closed
  • Free towing inspection
  • Propane pay at pump
  • 24 hour customer return

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
3.0

Windshield wiper blade was out track and no windshield washer fluid.

James H. 
Rating:
1.0

The back door wouldn't shut. And they charged me for an extra day after i was told i wouldn't get charged for another day. Gm was to call me back to refund my money and he hasnt called back.

Judith R. 
Rating:
4.0

Customer did not leave a comment.

James P. 
Rating:
5.0

Very good!!! Whitebear Ave. location!!!

Tim B. 
Rating:
1.0

When I went to the location to pick up the trailer I was told that the trailer hadn't been returned yet from the previous customer. I went outside and saw that there were two motorcycle trailers on the lot. When I asked about it I was told they hadn't been checked in yet. After waiting one hour I was finally "allowed" to use the trailer. This is horrible "customer service".

David V. 
Rating:
3.0

Customer did not leave a comment.

Nhia Y. 
Rating:
5.0

Customer did not leave a comment.

Jeff A. 
Rating:
3.0

Service was not completed. Had to get it looked over and corrected at trailer pickup location in Bloomington, MN.

Kristina W. 
Rating:
4.0

Customer did not leave a comment.

Thomas R. 
Rating:
3.0

Truck cab was not cleaned.

Patrick P. 
Rating:
5.0

Customer did not leave a comment.

Lisa W. 
Rating:
2.0

The truck had nails left behind inside the cargo area. The mirrors were dirty and hard to see. The online system did not work and I had to go inside the store.

Gary H. 
Rating:
5.0

I enjoyed working with the manager and he was very helpful.

Scott H. 
Rating:
3.0

The attendant that inspected the rental upon return entered incorrect mileage in the system and I was overcharged. I started at 14635 and dropped it off at 14649 but the attendant entered 14694 into the system which has caused me to be overcharged. I have sent an email asking for the correction and refund of the overcharge and attached a pic I took of the odometer when I dropped it off. Always take pictures.

David B. 
Rating:
4.0

Customer did not leave a comment.

BRIAN M. 
Rating:
4.0

Customer did not leave a comment.

Bill F. 
Rating:
4.0

The most convenient way to enter the multi-building complex from the street sent me to the sliding glass door grand entrance for the storage facility (which had locked / in operational doors & no activity). I had called the local number 15 minutes earlier & knew they were open. Called again, but got national phone rollover line this time. This back area needs signage to indicate that there is a shed on the other side of the building for rentals of trailers and trucks & to purchase boxes & rent dollys.

Charles G. 
Rating:
5.0

Nice, friendly and patient staff. That made all the difference.

Mitchell J. 
Rating:
5.0

Manager is awesome! Mary George

Terry G. 
Rating:
5.0

Excellent customer service and the van was in excellent condition.

Sandra J. 
Rating:
4.0

Have more dollies, more parking

Alvin Y. 
Rating:
5.0

Customer did not leave a comment.

Sara K. 
Rating:
5.0

Customer did not leave a comment.

Melissa L. 
Rating:
5.0

Everything was great and I definitely will use this location again all of the employees was helpful and very nice that means a lot to a customer good customer service is what they gave me

chris C. 
Rating:
4.0

Customer did not leave a comment.

Joel M. 
Rating:
5.0

Customer did not leave a comment.

Susan L. 
Rating:
4.0

Customer did not leave a comment.

Darcy G. 
Rating:
5.0

Nothing your people are already extremely nice and very helpful

keith E. 
Rating:
5.0

Customer did not leave a comment.

Hjalmer D. 
Rating:
4.0

The guy that helped me hook up the trailer was amazing

blaine T. 
Rating:
5.0

The team was great to work with. Very helpful throughout the entire process. Great job!

Scott L. 
Rating:
5.0

Customer did not leave a comment.

JOHN H. 
Rating:
5.0

Very Professional. Better and Faster service than any other U haul in the Twin Cities.

Young V. 
Rating:
3.0

The vehiywas clean on the inside but the engine needs a lot of work. Very rough ride and lots of dash lights on indicating a lot of issues. The staff was wonderful tho

Diane J. 
Rating:
5.0

This is my go to location and has been for years. Nothing to suggest.

Douglas R. 
Rating:
5.0

I drove the truck in, the young mman outside took the keys, and said he'd send me a receipt in 10 minutes and he did!

Bill B. 
Rating:
5.0

Customer did not leave a comment.

jack T. 
Rating:
5.0

Customer did not leave a comment.

Robert D. 
Rating:
4.0

Customer did not leave a comment.

Adrianna S. 
Rating:
1.0

The one guy was okay but I pretty much had to unhook the trailer and push it in the spot. No clear directions on what to do.. as the other guy, I do not know their names, but he seemed pretty lazy and when talking to him never really answered me.

kevin E. 
Rating:
5.0

Customer did not leave a comment.

Christian G. 
Rating:
5.0

Customer did not leave a comment.

David K. 
Rating:
5.0

Customer did not leave a comment.

Rory B. 
Rating:
4.0

Appreciated the employee giving us a different vehicle bc the original one was disgustingly dirty and he apologized

Bradley V. 
Rating:
5.0

Nothing. quick drop off. Staff took care of everything and was very through.

John J. 
Rating:
5.0

Minor. Was supplied with additional items, but they were not initially in my truck

Hjalmer D. 
Rating:
5.0

Durrell was great. The trailer I booked didn't work out, but he was super helpful with an alternate solution.

Peggy O. 
Rating:
5.0

Customer did not leave a comment.

Christopher C. 
Rating:
5.0

Great service

Ivan W. 
Rating:
5.0

The process couldn't of been easier. The employee that I worked with was very professional and helpful.

Tina R. 
Rating:
4.0

Customer did not leave a comment.

John M. 
Rating:
1.0

The sales representative at the drop off location barely spoke to me. He would not look me in the eye and was not friendly or perfessional. Again, if I have to move again in the future, I will not use uhaul.

Elizabeth H. 
Rating:
5.0

Customer did not leave a comment.

Eric C. 
Rating:
5.0

Increase staffing at end of month drop off Joshua was very pleasant and helpful He was extremely busy but remained professional and kind

Len S. 
Rating:
5.0

More employees

TRACI G. 
Rating:
4.0

Customer did not leave a comment.

MARC E. 
Rating:
5.0

Make sure the on-line reservation can be retrieved. My phone app did not retrieve the information from the U-Haul app, so I ended up standing in line at opening time. This took 20 minutes being 3rd in line to obtain my rental truck. No worries.

Daniel H. 
Rating:
3.0

Customer did not leave a comment.

Quinn H. 
Rating:
5.0

Customer did not leave a comment.

David H. 
Rating:
5.0

Customer did not leave a comment.

EARL H. 
Rating:
5.0

Customer did not leave a comment.

Tim B. 
Rating:
5.0

Customer did not leave a comment.

Robert W. 
Rating:
5.0

Customer did not leave a comment.

Carol L. 
Rating:
5.0

Customer did not leave a comment.

ron L. 
Rating:
4.0

Customer did not leave a comment.

minnesota D. 
Rating:
2.0

Customer did not leave a comment.

Filipp Y. 
Rating:
3.0

Customer did not leave a comment.

James L. 
Rating:
4.0

Everyone from start to finish was very pleasant

Shanika L.  |  Overall Experience 
Rating:
5.0

Maybe allow customer to drop trailer at check-in station and then have your employees put the trailer in a parking spot

Luke T. 
Rating:
5.0

Customer did not leave a comment.

mona t.  |  Overall Experience 
Rating:
5.0

Nothing. Was treated super by staff. Especially Derell

craig S. 
Rating:
5.0

The best money i have spent in a month! But, Only problem was the trailer gate lock closed pins didn't always line up so it was hard to unlock and open. Then suddenly they would line up. The tailgate must shift sideways on it's hinges like 1/2".

james M. 
Rating:
1.0

Changed my appointment time without notification. After 2 hours of waiting they informed me they didn't have the parts.

Rylan K. 
Rating:
5.0

The guy that rented the trailer to me did an excellent job and was a pleasure to work with. Thanks

Brian B. 
Rating:
5.0

The gentleman that helped us was very kind and helpful.

LeeAnn S. 
Rating:
5.0

Customer did not leave a comment.

David M. 
Rating:
5.0

Very good job

Abebe R. 
Rating:
5.0

The staff at uhaul was amazing. Darrel and Daquel were friendly, inviting, and helped us quickly with exactly what we needed!

Matthew S. 
Rating:
3.0

Didn't receive dolly i ordered

Chloe M. 
Rating:
5.0

Keep the employees happy- they were exceptional

Dennis D. 
Rating:
5.0

Thank you for making rental so easy! We initially called the customer service line and that was a nightmare... They told us we had a truck that really wasn't available. The Maplewood location made it happen AND we had to unexpectedly rent again a few days later. AND we ended up needing a second truck ... The same day. They made that happen, too. We had a 7:00 am pick up both days and both days that pick up was delayed by 30 minutes because there was no one at the counter to help us which slowed us down a little but we were able to extend the time of our trucks without cost penalty so they righted that hiccup. Thank you so much!

Trevor H. 
Rating:
1.0

Customer did not leave a comment.

April C. 
Rating:
2.0

Customer did not leave a comment.

April C. 
Rating:
4.0

Customer did not leave a comment.

Carl F. 
Rating:
5.0

Equipment was ready on time & checkout was fast & easy.

Thomas S. 
Rating:
4.0

Customer did not leave a comment.

Brad M. 
Rating:
3.0

Sales representative were slow and had poor customer service. When returning Trailer, there were no one outside to help.

Cinder Y. 
Rating:
4.0

Customer did not leave a comment.

lamsit V. 
Rating:
5.0

We needed short term storage until we could move into our townhouse. Uhaul gave us a one month free option when we rented the truck.

Dean D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

matthew m.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Sarita A. 
Rating:
3.0

Customer did not leave a comment.

Debora F. 
Rating:
5.0

Customer did not leave a comment.

MIKE G. 
Rating:
5.0

Not sure if this comes into play much, but we waited for our hitch install, and the location really isn't set up for it.

Holly V. 
Rating:
5.0

Customer did not leave a comment.

bob S. 
Rating:
5.0

Customer did not leave a comment.

SADE A. 
Rating:
5.0

Customer did not leave a comment.

Latasha W. 
Rating:
4.0

Customer did not leave a comment.

Ann S. 
Rating:
1.0

Appointment for hitch needed to be rescheduled four times due to unavailability of parts. Local service office very difficult to get a hold of. One of the worst customer service experiences i've had.

John H. 
Rating:
4.0

Customer did not leave a comment.

DAN H. 
Rating:
5.0

Nothing, the service is very efficient, friendly, and helpful.

George M. 
Rating:
5.0

my 8:30 appointment didn't happen waited 7 hours should have dropped it off. they forgot to put on my reciver and ball. had to come back. Someone called in sick and there was only 1 installer 4 cars ahead of me.

Larry C. 
Rating:
2.0

Customer did not leave a comment.

JEREMY M. 
Rating:
3.0

Customer did not leave a comment.

RICKEY R. 
Rating:
4.0

Staff was excellent I’m very very happy with my visit ! All staff was amazing !

sierra w.  |  First Impressions 
Rating:
1.0

Absolute cluster of terrible to non-existent customer service. They gave me the wrong lock for my "free" month of storage only to return three days before checkout to find other locks on my locker and no one had a key! It took me calling every single uhaul number in existence to get a hold of the marketing company executive assistant who helped me find a way to get their lock off because not one other person gave any kind of a s*** and were not shy to tell you. The marketing company president and gm of the location never even turned up. I will continue to get my experience shared to corporate quality control.

NATHAN W.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dean D.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Alex G.  |  Overall Experience 
Rating:
2.0

Dirty and you can just pull the "secure doors" open by hand.

NATHAN W.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Beth I.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Craig L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

DAVID K.  |  Overall Experience 
Rating:
5.0

I was very pleased with how clean the facility always was. The first couple of years I wasn’t impressed with the customer service. You could be in the office and the workers would act like they didn’t see you till they wanted to. When working with people an acknowledgment goes along way. The last couple days of cleaning out my unit I dealt with 2 of the workers there. Both were very helpful and nice. One of the gentlemen came off of his break and helped me check out when I had questions about one of the online checkout steps. He then checked me out right in the office. Threw conversation I found out he was the manager and the old staff was no longer there. With the new staff I would totally recommend this facility 100 percent.

Vicki F.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

Samirya S.  |  Overall Experience 
Rating:
5.0

The manager at this location is extremely knowledgeable and most of all, polite and helpful.

Linda W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Kimberly G.  |  First Impressions 
Rating:
5.0

I have used storages for many years. All of my interactions with the manager and various staff at this location have been very respectful and courteous. Other than the occasional delays due to staffing restraints, they managed to promptly resolve any issue or concern I may have had. The current manager and staff were responsive and they seem to be very dedicated and hard workers, Overall, my experience was very good to excellent. I will continue to do business here and would recommend them to family and friends. Thank you folks and best regards. -Jonathan

Jonathan A.  |  Overall Experience 
Rating:
5.0

Matt runs a good facility has a good staff and demonstrates professionalism and is very customer oriented. I highly recommend this UHaul storage facility. It is the best one I have ever utilized.

James K.  |  Overall Experience 
Rating:
5.0

Great customer service. Good pricing and deals.

NOEL L.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

CHERYL L.  |  Online Move In 
Rating:
5.0

Great customer service

ERIN W.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Abbey M.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Jade N.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Dawn J.  |  Overall Experience 
Rating:
5.0

Staff was always helpful and efficient!

John P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

carol a.  |  Overall Experience 
Rating:
5.0

This was the best service ever

Tyrone F.  |  First Impressions 
Rating:
2.0

They called me a week ago, just a few days after I got the unit, and asked if I'd moved out. I asked why they'd assume that and the guy said, "because there's only this round thing left in your unit". Just days after renting the $129 space, the uhaul employees opened my rented space!! I just can't believe it. NOW to the best part. The monthly rental was effectively ended abruptly by uhaul as soon as that Wagon Wheel Chandelier has been moved out. I received half a month and they sent me a move out receipt THAT I DIDN'T AUTHORIZE.

travis n.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Katherine H.  |  Overall Experience 
Rating:
5.0

Every one was extremely helpful and professional and courteous my only issue it’s it’s sometimes hard to talk to somebody on the phone but I know everybody’s very busy and not sitting around doing nothing.

krem N.  |  Overall Experience 
Rating:
4.0

Make sure all staff are trained so they can work efficiently with the customers. They were friendly but frustrated themselves that they did not always know what to do and had to call the manager that was working from home.

karen m.  |  First Impressions 
Rating:
5.0

This location was dealing with a few issues when we arrived, and they still gave us the best customer service and made sure we could get our stuff unloaded and we’re very friendly and helpful despite the problems they had been dealing with previously

Kayla K.  |  Online Move In 
Rating:
5.0

Customer did not leave a comment.

NICETA T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sophia M.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

John P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JANET G.  |  Overall Experience 
Rating:
5.0

I never had to use a store for my personal belongings before,but if I ever had to again “U Haul” will be the first Storage Facility I’ll choose!

Ticordia C.  |  Overall Experience 
Rating:
2.0

As soon as I dropped my insurance my unit was all of a sudden after a yr of storing my things was infested with mice. I had to throw away my $1000 mattress that I only had for 3 months before I had to store it. The manager was very rude when I told her about that.

Missy T.  |  Overall Experience 
Rating:
5.0

Much better now that it’s under new management.

Candi H.  |  Overall Experience 
Rating:
5.0

The manager Wendy was very helpful, as well as professional! She helped me so much after a problem in a very specific way that I will definitely do business with this particular store again! I would very highly recommend this particular U-Haul at 2242 White Bear Ave in Maplewood, MN for all your moving needs like the following: storage unit rental, truck rental, supplies such as boxes, and moving labor help.

Isabella B.  |  Overall Experience 
Rating:
3.0

I stopped by on February 3, 2021, the purpose of my visit was to rent the adjacent unit. My experience with the young lady Ronai (excuse the spelling) was not pleasant. She was borderline rude and condescending. I did not appreciate the way she spoke to me, as her elder I felt she lacked respect not only for the job but for me as a consumer. I rarely feel the need to send negative feedback, I get it when someone is having an off day, but in this instance, my observation was that this behavior was not a one-time occurrence. However, I do feel that Ronai has the potential to be an awesome young lady and future leader if only she learns not to have such open and obvious contempt for those around her. Thank you, PMFO

Patricia F.  |  First Impressions 
Rating:
5.0

Professional in their attitude

JAMES O.  |  Overall Experience 
Rating:
2.0

I got charged $20 because the app didn't work for picking up my location when I went to drop the van off. I even called after hours and no one responded. Also got charged $20 for $5 worth of gas. I was too exhausted to fill up the minimal amount as I had worked all day and had a finite amount of time to move heavy and many items only to do it all again the next day. Uhaul shouldn’t expect renters to refill tanks. Or at least penalize them terribly when they can’t. The space is also too small for 195.00 a month . When I checked in the clerk only gave me the rental vehicle and didn’t notice I was renting a space. I am severely disappointed.

Kathy H.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Shaquil A.  |  Overall Experience 
Rating:
5.0

At 1:30 I realized I needed more “room” for my move. Within 30 mins I had left, rented a truck and was back home loading it. Then, the next day I was able to unload the truck into the storage area. Clean, convenient and well maintained. Thank you for solving my moving issues on the fly!

AMY H.  |  First Impressions 
Rating:
5.0

Great storage easy reasonable convenient and safe and helpful

Kenneth M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Celia W.  |  First Impressions 
Rating:
3.0

Only had one item. Would have been nice to be informed ahead of time about having to use there “special” locks bc I wanted to use my own for my one item. Too much hassle for me

Sarah B.  |  Overall Experience 
Rating:
2.0

Confusing service with uhaul. Kept getting sent to different locations. None of their staff was not trained on how to remove our trailer at final stop. My driver had to show him how to do this, and then do it himself. Very odd. Obviously, need to be trained on your equipment. Told me I was at the wrong location. Had me call my insurance agent, then lost all the info. Manager had her put down a fake insurance policy number. Very unorganized, but very friendly. Need training on their equipment. Not professional at all there. Talking about getting high before work. Manager eating while talking at the desk. They all said things, I would not allow in my business. Including the manager. Staff needs to be trained on being professional and organized. We were surprised to find that at Uhaul.

Holly S.  |  First Impressions 
Rating:
2.0

Horrible experience there were rats and cockroaches. A homeless person living there and the manager is absolutely horrible would not suggest using this facility.

Rachel H.  |  Overall Experience 
Rating:
5.0

Just had problem getting through on the phone.

Rita M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Jenny W.  |  First Impressions 
Rating:
1.0

The manager at the Maplewood location was very unprofessional and unfriendly.

joseph w.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Terryl T.  |  Overall Experience 
Rating:
2.0

The rates are FAR too expensive. $150 for the smallest unit. The facility had a dead animal smell that was nauseating just to be inside.

David V.  |  Overall Experience 
Rating:
1.0

Customer did not leave a comment.

ABDISAMAD R.  |  Overall Experience 
Rating:
5.0

Very hard working staff

kimberley c.  |  Overall Experience 
Rating:
5.0

I think the rental of space has become way too expensive. And there were mouse droppings in our rental unit. I had to put in Mouse Magic pouches to get rid of them.

alex g.  |  Overall Experience 
Rating:
3.0

Door system was confusing and not explained at the beginning. Short staffed during busy days and had to wait in line for long periods of time.

Ruth Ann E.  |  Overall Experience 
Rating:
5.0

Jamie does a great job as the manager there

evonna g.  |  Overall Experience 
Rating:
5.0

Manager super nice ! No bugs or rodents in my stuff .yes expensive but it's worth it ...

marvalyn r.  |  Overall Experience 
Rating:
3.0

Awesome people

Danielle J.  |  Overall Experience 
Rating:
5.0

They were very helpful...

Danielle J.  |  First Impressions 
Rating:
3.0

The manager was very helpful and understanding

Christabel K.  |  Overall Experience 
Rating:
5.0

There were many mouse terds in the storage unit that I noticed when I was moving out. They did have traps in the unit.

Tracy S.  |  Overall Experience 
Rating:
5.0

L0ved the staff and friendly service.

Patricia S.  |  Overall Experience 
Rating:
5.0

It was fine and the people Treated as real good

Nicole T.  |  Overall Experience 
Rating:
5.0

Uhaul is a great place. The owner was so understanding and sensitive to my situation. The workers were great to. I will use only Uhaul trucks and storage from now on. I recommend Uhaul to everyone.

Lashea S.  |  Overall Experience 
Rating:
5.0

Each time I visit this store, I receive immediate assistance. Any concerns, etc. regarding a unit we rent are always taken care of. I highly recommend this location.

DEBBIE L.  |  First Impressions 
Rating:
5.0

People were very friendly

Gabriella G.  |  Overall Experience 
Rating:
4.0

employee was very knowledgeable r/t our service, however, more staff need at this location. waited over a half hour when picking up and returning.

Dustin James T.  |  First Impressions 
Rating:
4.0

Maplewood U-Haul staff are great, but they are UNDERSTAFFED. Need more staff at the counter. HIRE MORE STAFF.

Frederick S.  |  Overall Experience 
Rating:
3.0

NA

Amarpreet B.  |  Overall Experience 
Rating:
5.0

The lady that delivered my uhaul box was unbelievable nice and helpful. I had some issues and I’m really grateful that she was the one delivering it, she was awesome!

CLORIS S.  |  Overall Experience 
Rating:
5.0

I had a great experience with a short-term storage rental at this facility. Thank you!

Amy P.  |  Overall Experience 
Rating:
5.0

Great people.

Tanzie D.  |  Overall Experience 
Rating:
5.0

The staff went out of their way to make everything easier for us. The manager was traffic and very helpful. Thank you for everything.

judith a.  |  Overall Experience 
Rating:
5.0

Jamie is absolutely amazing. Her friendly demeanor and positive attitude made an otherwise painful experience a very good one. Jamie-I will always be grateful for you!

Caralin D.  |  Overall Experience 
Rating:
5.0

Fantastic service both on the phone and in-person. Jamie was especially helpful and friendly!

Amy P.  |  Reservation 
Rating:
5.0

Great staff! Very helpful and informative!

Amy P.  |  Overall Experience 
Rating:
5.0

Very clean and easily accessible.

Lisa P.  |  Overall Experience 
Rating:
5.0

The manager, Jamie, was amazing. She made sure I got my boxes when i needed them, even though it was short notice. Less stressful thanks to her.

Richard P.  |  Overall Experience 
Rating:
1.0

My U box was lost still not delivered, Was given a credit for a future use should have received refund for the poor service and the waste of my time. Again still have not received my U Box

Joel K.  |  Overall Experience 
Rating:
4.0

Keep doing what your doing.

melinda f.  |  Overall Experience 
Rating:
5.0

Very helpful staff

TERRY M.  |  Reservation 
Rating:
5.0

Staff was very thoughtful helpful and friendly . storage unit very clean..no bad experience so far... employee made me feel safe.. showed me everything walked over to unit with me ..yes great experien

marvalyn r.  |  Reservation 
Rating:
4.0

The staff was nice, the facility was clean but my belongings were in there for less than a month & there was mice fesces all over my boxes. I was very disappointed.

ANNE M.  |  Overall Experience 
Rating:
2.0

General manager Jamie Woody was very unprofessional.

Brandy C.  |  Overall Experience 
Rating:
5.0

Staff were friendly and called me by first name that means a lot to me

Lisa R.  |  Overall Experience 
Rating:
5.0

Very helpful, knowledgeable, and friendly staff. Storage facility was very clean and looks brand new. Like the security system and easy access card.

Lisa P.  |  Reservation 
Rating:
2.0

Extremely understaffed - every time I was at the location it was at least a 1hr or longer process to pick-up a ubox or make a purchase etc. The staff was very helpful and knowledgeable

Brian M.  |  Overall Experience 
Rating:
5.0

None

melinda f.  |  Reservation 
Rating: