Customer Reviews for U-Haul Moving & Storage of Marana

Excellent customer service both at pick up and drop off.

Great customer service, thank you!

Great service.

Poor customer service. Rude and confrontational

First truck was broken. Had to return. You would think the location would be apologetic or at least try to help me with another truck. Yes it was swapped out but I had to swap the trucks, walk the yard to get it, move the dolly myself, and no there were no other customers. Horrible customer service. Will never rent from U-Haul again because of the attitude from the staff and josh the manager. Couldn't have cared less about me.

Easy throughout the process.

I rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.

It was great being able to talk to the actual location when I needed to.

They were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn’t mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn’t try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.

Highly recommended

Tell customer in email reservation AND at time of pickup that customer must have smart phone or mobile device and click on inspection link BEFORE leaving property or won't be able to confirm or add to inspection!!! Better yet, have some option for people without smart phones! (NO option currently!)

Staff is supper helpful and friendly.

Overall excellent service and great staff. Would recommend for storage and truck rental.

I was very happy with the kind and professional staff at your facility. They made it great.

So everything was great minus paying for a dolly that was never used. I rented online thinking I may use it but never did. It was all attached and everything and still got charged the 7 dollars. I think that's petty on u-haul's part for still charging. Also the gas gauge wouldn't read and took about ten minutes to show an accurate reading causing me to fill the truck all the way up. Never got a refund for the fuel either.

Very friendly staff

The fuel charge is ridiculously high. I did not even use 1/4 of a full tank and the refuel charge was $16.

Marcus checked me in. He was courteous and professional. He saw my veteran license plate and thanked me for my service. He also checked me out when I returned. He remembered my name and didn't waste any time getting me on my way. Great service. Greatly appreciated. This location will be my first choice going forward.

Very rude wasn't helpful. Then told us we could drop the trailer off anywhere and when we got there they said no you can't....

everyone was great, service, friendliness and quickness. return was quick!

Just curious why payments aren’t prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Thank you.

This location is amazing! Juan is very knowledgeable and professional.

Trailer brake system didn't seem to work properly. It kept pulling while driving on level highway and streets.

Uhaul is an outstanding business.

None

Very friendly staff and took care of me quickly and efficiently.

I asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.

You want more personal information than I wanted to gaive. The only thing not asked was "What's you Mother's maiden name"

I was so fearful of driving a 15 ft truck. Turns out it was in great condition easy to drive and load with a ramp. Everyone pleasant and accommodating. The creepy teeth Covid-19 masks were a unsettling. I'm a customer forever.

Quick drop off of the tow dolly and pleasant personnel.

I was happy with the equipment though the price advertised on the website was $0.17/mile but when I got to the lactation the price was $0.69/mile. May not seem like a big deal but when people are short on funds they tend to hope the final price will be close to what a advertised.

Guy who checked us in was pretty terrible. Dude who I dropped it off with was great

The experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!

Very quick pick up and drop off process. Staff was very profession and polite.

Evan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.

Very friendly and helpful.

I tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn’t want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!

All the employees were masked, and super helpful. They allowed me to park the loaded truck, so that I could meet my Realtor for more than an hour. I'm happy I have a storage unit at this location!

A scale on the box for loading to the 2000 pounds. Unloading in Tucson was easy. The box was set up in a quite part of the yard and we just emptied it into our vehicles without any problem. The couple of questions that we had were easier answered by the UHaul emloyees on site.

I always receive helpful and professional service at the Marana U-Haul location. It is a well run business with friendly and knowledgeable staff.

Very friendly, professional. staff, dropped off my rental just 15 minutes before closing, those 2 guys were very good, didn't even care it was almost closing time, great job guys, you're an asset to U-Haul, Thanks!

U-box was falling apart and of questionable integrity. Movers that U-Haul employed to do the loading were sloppy, used only one set of moving blankets, and had no idea what they were doing. As a result 2 pieces of antique furniture were damaged due to the placement in the U-box ( which was falling apart!). I would not recommend either U-Haul U-box services or Wildcat Movers, and will avoid doing business with U-Haul in the future when I need to move things of any value.

No problems very easy way to move

Good people good service and friendly

No improvement needed

pick up the screws/nails on the asphalt so no one gets a flat tire.

I forgot the moving blankets. Had to call customer service to get them off the bill, call wait time took too long vs value.

Your staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it

Educate your customer on the limits of the old machinery, the to dos and not to dos ahead of time to spare them if extra time and extra cost that use of older machinery can cause. Don't provide equipment availability when it is not, being notified one day ahead that what is planned and paid is no longer an option, is unacceptable - being moved from a 26' to 20' for a relocation move caused us to repack and obtain storage unit last minute, delaying travel time and causing a major disruption to an already exhaustive stressful move. Online selections have faults I.e. constant price changes before order is even placed, as well as selections or selected - numerous long wait calls made to complete and confirm order, and still not correct costing additional funds..

Nothing, you guys are awesome

Just two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.

Unbelievably fast check in. Pro level.

Awesome !!! the ladies upfrontwas amazingThank u 🥰♥️🌹😛🤑 Thank u ladies u for lately me vent .It meant alot..On to my next journey. Wwwmsfivestarhair.com my website . online Everyone Go Check it out .. Thanks Again

The staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn’t even offer to exchange/ move / discount for the error made by staff. I would 💯 not recommend this place.

The loading experience was awful. They did not have things ready and seemed totally disinterested. Very disappointed in the Highlands Ranch office.

very happy with the service, the staff was friendly and helpful. was nice to see everyone wearing masks and being respectful.

staff was friendly and helpful, everyone was wearing masks. the whole process was easy.

The trailer did have a dented panel but did not interfere with use of trailer

Everything went smooth on pickup and drop-off was fast and easy. Anthony had me check to make sure the lights, blinkers, and other functions were working correctly for the next family and wanted to make sure there were no issues with the van while I had it on my short move. Thank you

Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 👍

Do NOT rent a thing this location. This happened not once but TWICE at the Chevron not Marana. WE ended up 13 miles down the road at another location. That up us 1 hour behind for the movers. Transportation would not give us the $50 reservation promise instead she gave us $36 and said take it or leave it. I. Will never recommend haul again. Soooo wrong customer service is nonexistent.

Service was polite and prompt.

Drip was easy and smooth.

Thank you for smooth transaction.

Ensure additional equipment customers order are secure in the truck. I scheduled a pick up at 0600 and when I arrived to get the truck the dolly I requested wasn't in the truck so I had to wait a whole hour for an employee to show up so I could get one. And they couldn't compensate me for that hour, the truck still needed to be back at the original time when it wasn't something I did that delayed my move. A very rookie move from a do play that's been around for so long.

Very professional and helpful.

will never use agian or recommend to anyone. you had 1st delivery a whole month off and caused grief moving out..was still loading when new owner moving in !! got hard time with delivery because was told s tuson was " out of delivery area" ?? only good points were both delivery and drop off drivers nice. TERRIBLE EXPERIENCE !!!

Went the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I’m 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I’m talking about 4040 ina road!

Professional Clean store front and truck Well done

All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .

Have been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...

Very professional and no problems

They have everything you need to move with prices for boxes, etc that are comparable to other retailers.

The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.

Reasonable monthly fee in addition to secure and clean environment. I would recommend to others.

rented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!

The staff and facilities were great. I would definitely use them again.

Facility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.

Professional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Thank you!

Very convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!

Location is fairly convenient. Off the freeway but can only enter one way

Friendly and experienced personnel

Staff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)

The general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares

Just amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul

Expensive

Very happy with my experience.

Employees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.

General manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.

Thank you!

nice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility

Best group of people in any UHaul from the GM on down

enjoyed working with the staff

Only problem was they didn't reserve the spot I was supposed to have

I work nights so being able to do everything on line was very convenient for me. Property is very clean too.

Good experience. Staff is excellent. Highly recommend.

Staff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.

Having a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.

Josh was very courteous and professional.

Outstanding customer service! Everyone was so helpful and friendly!

Clean, convenient, and Easy to utilize.

The storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.

sometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana

Very well maintained property.

The lady checking us in was very Kind, friendly, and helpful.

Quick and courteous!

First choice for rental/storage needs, staff always courteous and helpful.

Was a good experience and would reamend using them

I had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.

Excellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!

Wonderful friendly staff and a clean location!! I will use this location again!!!!

Made moving easy and friendly staff both renting and checking out uhaul and storage

As a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!

Staff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.

The place to go to. Love the helpful staff

Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.

Great customer service

Excellent customer service and very professional

Very helpful staff they went out of their way to help me with my move from Florida

Price not competitive. Locked out if payment is 1 day late is theft of property.

not happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.

Great customer service! Nice, clean, professionally managed facility.

I checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!

Good people

Everything went smoothly.

Great stuff

Highly recommended

Enjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.

Reps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!

Always helpful and friendly

N/A

Everything was great

Joann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.

Good experience

Always good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).

YOUR facility is impressive. CONGRATULATIOMS!

It was clean, dry, and secure storage, thanks

whenever in Tucson, use this Uhaul facility. It your best in the region !!

We had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly

Quick and friendly service with fair rates!

They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.

Great job, very profecional.

If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.

Great facility and service!

Good place

No wait, no problems and the paperwork was easy to understand.

Always welcoming

This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.

Very well done. A high point on a difficult cross country move.

Very happy with the facility and the staff.

This U-Haul site has a secure gate which is the main reason for selecting it.

So far so good. I’m happy

We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!

Room was clean and facility was top notch. Thanks

I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.

x

JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m

Friendly staff and clean facility.

Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.

We loved Joanne, she was always there to help us, she went above and beyond great customer service.

General manager was very rude

Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.

Great customer service 😊

I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.

The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.

The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.

Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job

Very clean and friendly staff.

Super helpful and had great suggestions for our upcoming move. Will definitely use again.

Everyone at this Uhaul facility were helpful, professional and kind!

Clean, secure storage facility. Would be nice if it had slightly longer hours.

great team, helped me anytime I needed anything

Thank you to the girls who took care of our needs

It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.

Amanda delivered our u boxes on time and was awesome to work with

very fast delivery

Great....super service!

Great experience

We used you're storage facility. Great experience. Staff very helpful.

Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.

Very nice customer service very professional ..Thanks U-Haul your the best!

I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.

The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.

The whole rental experience was perfect...no problems. Large units for a reasonable price.

Nice people very helpful

Team was great!

this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.

So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.

Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!

Was not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!

Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.

n/a

We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.

Moving by Ubox is the only way to go

I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!

Thank you

The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul

Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.

Thanks for your help

I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.

200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!

In and out. Can’t beat that.

Well done.

I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.

Christian did a excellent job checking me in.

We used the Ubox service and it was a great experience

All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica

Easy to check in

Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time

great place to store your things.

My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU

Excellent, professional service!

We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.

Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.

Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you

Polite courteous service.

Very friendly helpful employees

My service advisor was great. Very knowledgeable and professional.

Cooperative, courteous and professional regarding our hauling and storage needs

well managed facility and operation

The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.

Customer service is great! Thank you

Good service

No comment

Thank you!!

Great and friendly people to work with.

Absolutely wonderful. Especially Josh! He is the best!

Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!

Helpful

after initial confusion, manager came through and solved my problem

They maintained 2 U-Cubes for us and both arrived in great condition!

I emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space

Just wish they would have called before pick up of the empty boxes.

No comment

This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!

Very friendly and helpful. Couldn’t ask for better service.

Excellent service.

Friendly staff, clean, secure storage facilities.

No additional comments at this time.

The staff were very helpful and accommodating.

Nice faciity

Great facility. Staff is great. Their manager is one of the best I've ever encountered.

Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.

I appreciate the staff and overall experience was terrific. Well run operation.

Best storage place we have ever used. Outstanding !

We’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.

Nice place, and they took GOOD care of my 2 U-Boxes from across country

Very nice experience

THE STAFF IS ALWAYS HELPFUL AND FRIENDLY...

The staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.

Great service Professional Courteous

n/a

I noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.

All staff are very professional, approachable, and helpful. Keep up the good work. Thank you.

Consistent hours through out the week and extended hours on the weekend.

Everyone was vey friendly and helpful

Great place, very accommodating

Clean facility and very helpful employees. I would recommend.

u box delivery person rude and not friendly

No comments at this time.

These questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.

No one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.

My container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.

Very convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.

Pod was dropped off and picked up in a timely manner, employee was very nice.