Customer Reviews for U-Haul Moving & Storage of Marana

Rating:

2.0

Manager was not helpful and borderline rude. Other person helping tried to be a bit better and was not rude but the manager's attitude was very poor.

Rating:

5.0

Without fail, all the people I talked with on the phone or in person were friendly and helpful and gave me accurate information. Where U-Haul failed was in the information I received via email and on the website. The information I saw on my account webpage never matched what I expected or what reps said on the phone. The invoice was incorrect, the U-Box reservation information was incorrect. The webpage appeared to show two U-Box rentals (I rented one). The chat rep clearly saw something different than I did, she was frustrated that I wasn't understanding. After the first email acknowledging my reservation, subsequent emails were irrelevant (telling me how to pack my U-Box which had already been shipped), incorrect, and confusing. U-Haul people are great and know what is going on. I loved the U-Box and the blankies. The website made me want to scream.

Rating:

5.0

Very nice stire. Staff was very helpful. They put the trailer on and when I came back to drop it off I didn't even have to get out of the truck.

Rating:

5.0

We can't express how totally pleased we are with the U-Box experience. From the start by watching your excellent video on tv. To the people on the telephone, to the movers and then the friendly, helpful people at U-Haul Amarillo South. What a great crew of employees you have.

Rating:

5.0

I was surprised at how clean our storage unit was after nearly three years.

Rating:

5.0

The only thing that messed up my experience was the fact that the trailer we rented busted my tow package off and the guy that i returned the trailer to said "how do i know that you're not lying" other than that it was great

Rating:

2.0

The truck was disgusting and dirty. I spoke to the young guy about the co diction and he said if we wanted it clean we need to take it to a car wash

Rating:

1.0

truck was dirty outside,bugs on wind shield,mirrows,clean inside

Rating:

3.0

Customer service experience was very lacking. Also, your rep either did not know or did not tell me that my drop off location in Vegas did not accept trailers.

Rating:

4.0

I had to drive all the way across town to drop the trailer off after just completing an 1800 mile trip. I had requested a dropoff location much closer to my new home but when I called there I was told they could not accept the trailer. They said their lot was full and the location across town probably needs the trailer. I do not feel that is my problem; customer convenience should take precedence. It is not the customer's job to make sure your equipment is where you need it to be. I consider this part of my experience to be very poor customer service. I should be able to drop the equipment off at a location that is convenient for me, especially after a cross-country move.

Rating:

5.0

The unit was well maintained. The staff was very helpful. The check in and check out Was easy and fast.

Rating:

5.0

Customer service is always top notch. I will easily recommend to anyone. Thank you for making this part of our move easy!

Rating:

5.0

Our company has used this facility previously and have been satisfied

Rating:

3.0

Just didn't care for the continued raising of the prices. Your price was quickly outpacing the valu

Rating:

5.0

Fantastic service.

Rating:

5.0

The last two times I was there I can't think of anything you could improve. I walked in, was out quickly with my vehicle and when I returned it was equally quick and efficient and I was on my way. Thanks.

Rating:

3.0

The plug-in receptacles were not operating properly.

Rating:

5.0

Fix the d*** website for checking in. It would yet allow me to check in at the beginning and ending locations, although I spent 40 minutes trying. And...be susie did t use the "website" I was charged an extra $20 at both ends of the trip.

Rating:

3.0

Old trailer. License expired 3 years ago. Paperwork had wrong trailer number.

Rating:

5.0

The gentleman who helped us really knew what he was doing

Rating:

5.0

Rented here many times - good place

Rating:

5.0

Michael is the man!

Rating:

5.0

Great service! Only took minutes to get our trailer and go.

Rating:

5.0

Very kind, considerate and helpful. A sparkling clean place. TY. 😊

Rating:

5.0

Not this location, but the original reservation location was changed, then wanted me to pickup at 7:30 PM at another location (HORRIBLE), then I complain and had to drive to the location in Pulaski which was another 27 miles further.

Rating:

5.0

Great Service, In and out very fast

Rating:

3.0

Your website is confusing. I tried to look up my "account" and the proper information on payments, what was charged and what I had paid to date was not available or difficult to decipher. I got into a heated discussion with one of your employees about this.

Rating:

5.0

Nice clean storage. Was good to have my things In The climate control section Staff went out of there way when something fell on my and I needed help getting in to clear it so I could raise my door.

Rating:

1.0

Just very disappointed, upon returning!! Attendent was rude , and the disinfecting guy was a joke , he was more interested on getting back on his phone!

Rating:

5.0

Easy in easy out, the.

Rating:

4.0

I was charged for 20 pad but only received 6 which I was told I would be charged $5 but when I received email confirmation I was charged $20. I called customer service and was told that the original dealer should do refund but was unable to contact (referred to customer service) so at drop off the person that received the trailer said she would get the credit issued. So far no credit ?

Rating:

5.0

Clean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a service

Rating:

2.0

Truck was due for service & warning message was displayed. Asked for help & employee said submit on internet check in.

Rating:

3.0

The truck I was using had some shimmy in the front end. The steering wheel was vibratiing and the rear view mirrors were bouncing. Also the radio quit working about half way through the trip.

Rating:

5.0

The truck I rented had 7/8 of a tank of gas when rented. I was required to return it with this amount. After driving 1000 miles I was charged for not having that exact amount. This was very upsetting considering that I did put extra gas in the tank prior to drop off but was shy approx 3 gallons and was charged almost 6 dollars per gallon. I feel like this was a scam that could have been avoided if I had a truck at initial rental with full tank of gas. Will most likely avoid your company due to this principal and feeling of being taken advanaged of for being 3 gallons shy of an initial 7/8 tank of gas.

Rating:

5.0

I had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only $16 but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at $76 per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited $132 instead of $16. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Thank you for your time. I would like a call back from corporate to know this does not fall on deaf ears. Thank you again

Rating:

4.0

Lot not cleared for easy customer use. Had to weave among trailers and vehicles and drive over hoses to pick up and depart with trailer. Rocks scattered around (used as chocks?) creating a hazard. Desk personnel did not ask me what my pull vehicle was, but rather, entered wrong information based on unverified visual observation of my truck. Considering U-haul contract states only that vehicle can be used, this seemed like it would be important to get right in the event of a dispute. I called to get it corrected. Personnel took my correct info over the phone and promised to update and send me corrected copy, but never did. Don't leave the location without looking closely.

Rating:

5.0

Clean truck, easy move in, no issues

Rating:

5.0

This location compared to Ina location is hands down the best customer service, outstanding equipment, and superb management. All went well and will recommend the location to all that ask.

Rating:

5.0

Our entire experience with the U-Hail staff was unbelievably great. They were friendly, informative and extremely helpful, even adjusting our box delivery to a day earlier than expected. Huge kudos to the Tucson and Pensacola teams! We will absolutely use this service again.

Rating:

5.0

Experience was smooth. Equipment and facility clean. Staff friendly and quick w/o being dismissive.

Rating:

4.0

I still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !

Rating:

5.0

After a very stressful time with the first half of the rental experience, the staff at the Full Service Marana location were extremely knowledgeable, friendly, and made the drop off smooth. Highly recommended.

Rating:

5.0

Don't have any recommendations. All was great

Rating:

5.0

Great staff. Very helpful. Storage area always clean and well kept. Great place!

Rating:

4.0

Please make app more user friendly. Took almost 20 min to return the truck. App would not accept location

Rating:

5.0

U-Haul must stop changing the pick-up location. I reserved the truck at this exact location, about three weeks ahead of time, because I live down the street from here. U-Haul kept changing the truck pickup location (sometimes to another town!). That's a horrible system.

Rating:

5.0

It was the GM who helped us this day and he was very helpful.

Rating:

5.0

This U-Haul location is awesome. The customer service is excellent. I only deal with this location.

Rating:

3.0

Trailer was dirty. Had debris from previous renter and was not swept out. Also, when picking up the trailer the attendant was an asshole. The attendant who checked the trailer in was very friendly.

Rating:

5.0

Great

Rating:

4.0

Long wait times in office.

Rating:

4.0

Thank you for your service

Rating:

4.0

Back of the truck was filled with dirt and sand. Specifically in the corners and sides of the box

Rating:

5.0

The U-Haul customer service was excellent. This is a great service and much less expensive than any of the alternatives.

Rating:

5.0

The staff didn't know you can check out on-line, may need training update. On the website it says to leave the key card inside the unit and close the door when vacating. But, you need the keycard to open the gate to exit the facility. This is confusing so someone may need to make a change to this. Otherwise, great facility. If I need storage in the future I will try here 1st.

Rating:

5.0

Your staff was great, very efficient and very helpful. I would highly recommend this location to people I know. The truck had a small issue. When I started the truck after loading it, the RPM's almost redlined. I immediately shut it off. It did it again when I attempted to start it the 2nd time. The 3rd time it started fine and worked fine after that.

Rating:

5.0

The Mobile pickup process was very time consuming and cumbersome. Waiting for over 10 minutes for someone in an office somewhere else to check you out while there is someone in the store standing there doing nothing is incredibly frustrating. I will never use it again.

Rating:

5.0

Great service!

Rating:

5.0

This location was very clean and quick to get you out

Rating:

5.0

The manager was very accommodating and made arrangements to let me drop off the trailer there instead of having to take it across town to the scheduled drop off.

Rating:

5.0

Reservation process, check-out process, equipment experience and check-in process were all good.

Rating:

5.0

More prominent customer parking

Rating:

4.0

Facility, trucks, and parking lot were well kept and maintained. Easy access from/to I-10.

Rating:

4.0

Ease of pick-up and drop-off was very much appreciated! Well done. I will return again if ever in need of a moving truck.

Rating:

5.0

Awesome

Rating:

5.0

Online check in is more of a hassle than going inside to the counter, and was not quicker.

Rating:

5.0

Everything was in good order.

Rating:

4.0

All good

Rating:

5.0

Nothing

Rating:

5.0

Excellent customer service! Keep up the great work!

Rating:

3.0

Can not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.

Rating:

5.0

Marcus was awesome.

Rating:

5.0

I rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.

Rating:

5.0

It was great being able to talk to the actual location when I needed to.

Rating:

5.0

They were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn’t mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn’t try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.

Rating:

5.0

Staff is supper helpful and friendly.

Rating:

5.0

Overall excellent service and great staff. Would recommend for storage and truck rental.

Rating:

5.0

I was very happy with the kind and professional staff at your facility. They made it great.

Rating:

3.0

Just curious why payments aren’t prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Thank you.

Rating:

1.0

I asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.

Rating:

5.0

The experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!

Rating:

5.0

Evan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.

Rating:

5.0

Very friendly and helpful.

Rating:

3.0

I tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn’t want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!

Rating:

5.0

Good people good service and friendly

Rating:

2.0

Your staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it

Rating:

4.0

Just two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.

Rating:

1.0

The staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn’t even offer to exchange/ move / discount for the error made by staff. I would 💯 not recommend this place.

Rating:

5.0

Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 👍

Rating:

1.0

Went the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I’m 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I’m talking about 4040 ina road!

Rating:

5.0

All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .

Rating:

5.0

Have been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...

Rating:

5.0

Very professional and no problems

Rating:

5.0

They have everything you need to move with prices for boxes, etc that are comparable to other retailers.

Rating:

4.0

The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.

Rating:

5.0

Reasonable monthly fee in addition to secure and clean environment. I would recommend to others.

Rating:

1.0

rented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!

Rating:

5.0

The staff and facilities were great. I would definitely use them again.

Rating:

4.0

Facility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.

Rating:

5.0

Professional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Thank you!

Rating:

5.0

Very convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!

Rating:

5.0

Location is fairly convenient. Off the freeway but can only enter one way

Rating:

5.0

Friendly and experienced personnel

Rating:

1.0

Staff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)

Rating:

1.0

The general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares

Rating:

5.0

Just amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul

Rating:

3.0

Expensive

Rating:

5.0

Very happy with my experience.

Rating:

5.0

Employees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.

Rating:

1.0

General manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.

Rating:

5.0

Thank you!

Rating:

5.0

nice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility

Rating:

5.0

Best group of people in any UHaul from the GM on down

Rating:

5.0

enjoyed working with the staff

Rating:

4.0

Only problem was they didn't reserve the spot I was supposed to have

Rating:

5.0

I work nights so being able to do everything on line was very convenient for me. Property is very clean too.

Rating:

5.0

Good experience. Staff is excellent. Highly recommend.

Rating:

5.0

Staff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.

Rating:

5.0

Having a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.

Rating:

5.0

Josh was very courteous and professional.

Rating:

5.0

Outstanding customer service! Everyone was so helpful and friendly!

Rating:

5.0

Clean, convenient, and Easy to utilize.

Rating:

5.0

The storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.

Rating:

4.0

sometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana

Rating:

5.0

Very well maintained property.

Rating:

5.0

The lady checking us in was very Kind, friendly, and helpful.

Rating:

5.0

Quick and courteous!

Rating:

5.0

First choice for rental/storage needs, staff always courteous and helpful.

Rating:

4.0

Was a good experience and would reamend using them

Rating:

5.0

I had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.

Rating:

5.0

Excellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!

Rating:

5.0

Wonderful friendly staff and a clean location!! I will use this location again!!!!

Rating:

5.0

Made moving easy and friendly staff both renting and checking out uhaul and storage

Rating:

5.0

As a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!

Rating:

5.0

Staff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.

Rating:

5.0

The place to go to. Love the helpful staff

Rating:

5.0

Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.

Rating:

5.0

Great customer service

Rating:

5.0

Excellent customer service and very professional

Rating:

5.0

Very helpful staff they went out of their way to help me with my move from Florida

Rating:

3.0

Price not competitive. Locked out if payment is 1 day late is theft of property.

Rating:

3.0

not happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.

Rating:

5.0

Great customer service! Nice, clean, professionally managed facility.

Rating:

2.0

I checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!

Rating:

5.0

Good people

Rating:

4.0

Everything went smoothly.

Rating:

5.0

Great stuff

Rating:

5.0

Highly recommended

Rating:

5.0

Enjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.

Rating:

5.0

Reps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!

Rating:

5.0

Always helpful and friendly

Rating:

5.0

N/A

Rating:

5.0

Everything was great

Rating:

5.0

Joann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.

Rating:

4.0

Good experience

Rating:

5.0

Always good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).

Rating:

5.0

YOUR facility is impressive. CONGRATULATIOMS!

Rating:

5.0

It was clean, dry, and secure storage, thanks

Rating:

5.0

whenever in Tucson, use this Uhaul facility. It your best in the region !!

Rating:

5.0

We had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly

Rating:

5.0

Quick and friendly service with fair rates!

Rating:

5.0

They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.

Rating:

5.0

Great job, very profecional.

Rating:

5.0

If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.

Rating:

5.0

Great facility and service!

Rating:

5.0

Good place

Rating:

5.0

No wait, no problems and the paperwork was easy to understand.

Rating:

5.0

Always welcoming

Rating:

4.0

This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.

Rating:

5.0

Very well done. A high point on a difficult cross country move.

Rating:

5.0

Very happy with the facility and the staff.

Rating:

5.0

This U-Haul site has a secure gate which is the main reason for selecting it.

Rating:

4.0

So far so good. I’m happy

Rating:

5.0

We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!

Rating:

5.0

Room was clean and facility was top notch. Thanks

Rating:

3.0

I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.

Rating:

5.0

x

Rating:

5.0

JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m

Rating:

5.0

Friendly staff and clean facility.

Rating:

5.0

Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.

Rating:

5.0

We loved Joanne, she was always there to help us, she went above and beyond great customer service.

Rating:

1.0

General manager was very rude

Rating:

5.0

Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.

Rating:

5.0

Great customer service 😊

Rating:

5.0

I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.

Rating:

5.0

The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.

Rating:

4.0

The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.

Rating:

5.0

Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job

Rating:

5.0

Very clean and friendly staff.

Rating:

5.0

Super helpful and had great suggestions for our upcoming move. Will definitely use again.

Rating:

5.0

Everyone at this Uhaul facility were helpful, professional and kind!

Rating:

5.0

Clean, secure storage facility. Would be nice if it had slightly longer hours.

Rating:

5.0

great team, helped me anytime I needed anything

Rating:

5.0

Thank you to the girls who took care of our needs

Rating:

4.0

It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.

Rating:

5.0

Amanda delivered our u boxes on time and was awesome to work with

Rating:

5.0

very fast delivery

Rating:

5.0

Great....super service!

Rating:

5.0

Great experience

Rating:

5.0

We used you're storage facility. Great experience. Staff very helpful.

Rating:

5.0

Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.

Rating:

5.0

Very nice customer service very professional ..Thanks U-Haul your the best!

Rating:

5.0

I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.

Rating:

5.0

The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.

Rating:

5.0

The whole rental experience was perfect...no problems. Large units for a reasonable price.

Rating:

5.0

Nice people very helpful

Rating:

5.0

Team was great!

Rating:

1.0

this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.

Rating:

5.0

So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.

Rating:

5.0

Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!

Rating:

4.0

Was not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!

Rating:

5.0

Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.

Rating:

4.0

n/a

Rating:

4.0

We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.

Rating:

5.0

Moving by Ubox is the only way to go

Rating:

5.0

I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!

Rating:

5.0

Thank you

Rating:

5.0

The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul

Rating:

5.0

Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.

Rating:

4.0

Thanks for your help

Rating:

3.0

I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.

Rating:

2.0

200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!

Rating:

5.0

In and out. Can’t beat that.

Rating:

5.0

Well done.

Rating:

5.0

I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.

Rating:

5.0

Christian did a excellent job checking me in.

Rating:

5.0

We used the Ubox service and it was a great experience

Rating:

5.0

All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica

Rating:

5.0

Easy to check in

Rating:

1.0

Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time

Rating:

4.0

great place to store your things.

Rating:

5.0

My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU

Rating:

5.0

Excellent, professional service!

Rating:

5.0

We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.

Rating:

5.0

Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.

Rating:

2.0

Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you

Rating:

5.0

Polite courteous service.

Rating:

5.0

Very friendly helpful employees

Rating:

5.0

My service advisor was great. Very knowledgeable and professional.

Rating:

4.0

Cooperative, courteous and professional regarding our hauling and storage needs

Rating:

5.0

well managed facility and operation

Rating:

3.0

The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.

Rating:

5.0

Customer service is great! Thank you

Rating:

5.0

Good service

Rating:

4.0

No comment

Rating:

4.0

Thank you!!

Rating:

5.0

Great and friendly people to work with.

Rating:

5.0

Absolutely wonderful. Especially Josh! He is the best!

Rating:

5.0

Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!

Rating:

4.0

Helpful

Rating:

4.0

after initial confusion, manager came through and solved my problem

Rating:

4.0

They maintained 2 U-Cubes for us and both arrived in great condition!

Rating:

2.0

I emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space

Rating:

5.0

Just wish they would have called before pick up of the empty boxes.

Rating:

4.0

No comment

Rating:

4.0

This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!

Rating:

5.0

Very friendly and helpful. Couldn’t ask for better service.

Rating:

5.0

Excellent service.

Rating:

5.0

Friendly staff, clean, secure storage facilities.

Rating:

5.0

No additional comments at this time.

Rating:

5.0

The staff were very helpful and accommodating.

Rating:

4.0

Nice faciity

Rating:

5.0

Great facility. Staff is great. Their manager is one of the best I've ever encountered.

Rating:

5.0

Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.

Rating:

5.0

I appreciate the staff and overall experience was terrific. Well run operation.

Rating:

5.0

Best storage place we have ever used. Outstanding !

Rating:

2.0

We’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.

Rating:

4.0

Nice place, and they took GOOD care of my 2 U-Boxes from across country

Rating:

5.0

Very nice experience

Rating:

5.0

THE STAFF IS ALWAYS HELPFUL AND FRIENDLY...

Rating:

5.0

The staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.

Rating:

5.0

Great service Professional Courteous

Rating:

5.0

n/a

Rating:

5.0

I noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.

Rating:

5.0

All staff are very professional, approachable, and helpful. Keep up the good work. Thank you.

Rating:

4.0

Consistent hours through out the week and extended hours on the weekend.

Rating:

5.0

Everyone was vey friendly and helpful

Rating:

5.0

Great place, very accommodating

Rating:

5.0

Clean facility and very helpful employees. I would recommend.

Rating:

2.0

u box delivery person rude and not friendly

Rating:

5.0

No comments at this time.

Rating:

5.0

These questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.

Rating:

1.0

No one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.

Rating:

2.0

My container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.

Rating:

5.0

Very convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.