We also found the U Haul location on 28th Street in Grand Rapids, Michigan helpful. They were friendly, informative and encouraging. We thought we were going to have a high expense to get a utility trailer one way but it was only 190.00 for the until We were thrilled. This location, however, only had one chair for customer use. They need extra chairs for customers to sit while waiting their turn.
TERRY TCustomer Reviews for U-Haul Moving & Storage of Tucson North
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Awesome associates very helpful
James d | First ImpressionsThe hire movers through UHaul movers poorly packed the boxes and I had to fix it as theu packed up the sides and left the center empty. They also didn't wrap my cloth chair and pushed it against the plywood walls and snagged it. They also placed my glassware on the bottom and stacked on top of it I will never hire GymBros ever again. Plus this company is shady as they have three other business names they are utilizing all with below average reviews
Jehna BVery friendly, efficient, professional
JOHN REverything was great. Both pick-up and drop-off. Keep up the good work.
Brad LVery fast service.
GARY BCustomer service was great! I had never used a U Haul before so wasn't sure what the drop off process would be like, but the staff made it super easy.
TUESDAY TThanks and staff was very courteous and helpful.
BRIAN FTook less than five minutes!
Leroy GThe guy with the beard that sounds like Kermit the Frog was completely rude. I will go a further distance with a competitor before I deal with Kermit again.
THOMAS CVery helpful.
DAVID GTruck was a danger to be on the road. Steering wheel had play and worn out bushings causing truck to wander. Once it even pulled hard right for no reason. Transmission shifted like crap, causing over rev and torque converter unlocked hard at stops causing truck to lurch forward. Finally... Engine would get stuck at 3500rpm at varying times. Some on start up, some just driving and the worst was at a stop sign.... pushed me through the stop when brake was fully depressed. Told the guy who checked it back in and he couldn't care less. This truck will cause an accident soon!!!!!!!!!!!!!!!!!!!!!
NILS JNothing, great experience all around! Every employee was wonderful and the whole rental process was hassle free! Thanks guys!
AIDEN CThe staff was helpful and courteous. It was fast and easy to pickup and drop off my trailer.
MICHAEL DReally impressed with the timeline and service! Thank you! Only thing to note: often received multiple confirmation calls (on the same day), possibly an internal communication error? But, would rather have over communication than under! Very satisfied.
Sarah NGayle (?) handled my checkin and had me out with the trailer in less than 10 minutes. Kyle (?) did the return in 5. Fast, friendly service, what more could you ask?
John RTold them I wanted to drop off at Stockton hill and Gordon, but they gave me bank st. When they called to confirm my drop off, I was driving and did not wanna answer the phone so someone else did so it ended up being a problem when I was doing drop off.
WENDY Heverything was great. on time, very nice people, and safe transport for my stuff.
mark kQuick & friendly ... awesome service!
Holly SThe guy was super nice! And very helpful. I was a day late and called to make sure everything was going well. He made everything smooth upon returning the truck. Thank you for providing wonderful service.
DANIELA SPickup; a long transport from Tucson to Bellingham,WA; and drop off was all easy. Did have to relearn how to back a trailer, but overall, everything very well.
Wendy VSuper friendly and helpful staff
MARION MNone that I can think of I was in and out of there no time at all very friendly people
RICHARD RExcellent service.
kevin rThe entire experience was made easy and stress free by the knowledgeable friendly staff at this location!
JAMES YWe we're disappointed when the A/C went out one summer, but we understand these things happen
CYNTHIA Z | Overall ExperienceI only wish I had access to the storage past 7pm.
DARLENE A | First ImpressionsThe entire staff here are amazing.
Jeremy S | Overall ExperienceGreat service
BOBBI CThe staff at this location were very helpful. The trailer I rented was ready when I got there, it had been checked out, they provided a quick tutorial on its use, and I was on my way. No issues at all, the equipment was up to the job. It helped me turn a difficult task into a done deal.
STANLEY TFriendly great customer service
JESSE DNothing. The staff was friendly and very helpful. Will use this location again if I need to rent a trailer again.
GILBERT CEverything was very good
micheal cOn time. Courteous
FELIX SWonderful staff.. Kyle the GM, Gary the ASM and the rest of the CSR staff! And of course the Storage team as well Natalya and JoAnn!!
JoAnn C | Overall ExperienceEverybody was very nice and professional, I will come back the next time I need any hauling products. Everyone was very helpful. The store on Ina road was very helpful, they didn't have the trailer I needed so the young man that was helping me reserved the trailer for me at the other store. I really appreciated the service of both stores. thanks again, Chris Humbert
Chris HWould be better if it was blacktop instead of gravel.
Mike J | Overall ExperienceThe price for a 10x10 no-climate controlled unit is much higher than I expected which was disappointing so I will have to find another place to store my things before the next billing cycle.
Pamelua B | First ImpressionsFrom the moment I walk in to when I walk out of the Marana U-haul location I receive Exceptional friendly customer service . Highly recommend this location
JESSE DPeople at the U-Haul location were excellent. Professional, kind, and very helpful
ZANE CAwesome place, helpful team and most convenient to work with
ADITYA M | First ImpressionsThe manager of this facilty is very accomodating. I even switched units and there was no problem. However, I was surprised on the unit I rented which is a 5x10 and I was expecting it is a rectangle shaped but it was a triangle. I haven't inquire about this from the office . Hopefully, this unit has the same square footage of 50sqft. Thank you.
NAPOLEON R | First ImpressionsUnit was alright but got considerably dustier in the 2 years than other units I’ve had in the past. Likely because it was a corner unit but possibly could consider sealing the edges better before renting it out again.
Tyler S | Overall ExperienceFriendly great customer service opened arms every time! Highly recommend Marana U-haul. Kyle,Wes,Gary,Johanna, the list goes on and on.
JESSE DEasy to work with, great location, friendly staff.
Charles B | Overall ExperienceEverything was great 👍
MICHAEL MEverything was great. We are not sure if U-Haul in Port Townsend accounted for all of the furniture pads we returned. We didn't have time to count them when the moving helpers were loading the used ones into the boxes to return. We didn't keep any!
Jean Wthanks again, you guys rule.
adam b | Overall ExperienceNeed to replace rubber on bottom of doors . Very dusty.
Kathleen B | Overall ExperienceI sincerely had the best customer service experience i could have imagined. Actually the best human experience i could imagine. I felt like i was borrowing a truck from a family member that actually trusted me to borrow their truck lol. Seriously though from pick up to drop off you guys were amazing. Thanks!
DUSTIN Bvery friendly and helpful staff. a great experience.
HAROLD SThe folks at the front desk and the return equipment were super friendly and checked us in quick. Nice place, will definitely choose this location
Patrick BNothing to report!
CHERI RWes was a fantastic help!
Karma H | First ImpressionsLet customers know on the web sight when making a reservation that on local rentals there is a mileage charge.
PHILLIP BStaff were efficient and informative. Transaction was smooth and will definitely be returning
JOSHUA SAll the people here were very nice and helpful, especially a young lady that worked in many different capacities.
ANNE C | Overall ExperienceGreat service when I return the truck.
CHARLES HVery polite and friendly staff.
HOWARD IEverything was good
david zStaff is efficient in cleaning the equipment and kind with the customers. Thank you for always having a positive experience!
WAYLON RFriendly and helpful staff.
ZACHARY HAs soon as I pulled in the manager came outside and greeted me. Took no more than 3 minutes to check-in. Once this was done, I was able to easily make reservations for two more trucks over the next two weeks and purchase some additional moving supplies from this well-stocked store. Highly recommended.
JOHN OMy move went fairly smoothly. The pods actually arrived 2 days early and it seemed they expected me to move up my arrangements to empty the pods, which I was unable to do. They delivered on a Thursday and I had arranged for movers on Friday. The local u-haul was unable to take the pods until the following week, I was told on Monday or Tuesday. This was inconvenient as I was unable to stay at the new location as there was no place to park due to the pods. On Monday I was told they wouldn't be able to pick up the pods until Wednesday. When I objected due to the inconvenience and that I had been told they would be picked up on Mon or Tues, they did find someone to pick them up on Monday.
Ronda AThe two guys working the morning of 3/24/2025 were helpful and friendly. the equipment was in perfect working condition and the store itself was clean and shelves were stocked. I use this location whenever I need to rent a truck or trailer and they always have what I need.
JOSHUA PStaff was great
Michael LThe young man that received the trailer immediately spotted that the trailer emergency brake-away chain was improperly connected.
MARTIN MThe team at this Uhaul was absolutely great. From storing and delivering our U Boxes to the storage unit rental our experience was exceptional!
Charli D | Overall ExperienceSmooth and easy rental. Very friendly and helpful staff!
SHELBIE TStaff was outstanding. I was on a call during the drop off and they handled it all with minimal distractions. Really appreciated!
JAMES CWill use again
TIMOTHY FAll good, nice uneventful experience.
TODD SAmazing experience! Was first time using them!
Shea AI was given a lot of furniture pads, but did not need them. Had to make trips to drop them off because the driver couldn’t take them.
Connor FSmooth in and out that's all you need to know. oh one other thing pleasant and professional staff.
CHRISTOPHER OThe staff saw me pull in, two gentleman met me at the truck and checked me out. Both very professional and polite.
Jad LThey were very willing to work with my needs. The location was just what I needed and convenient to get in and out of.
LORIN N | Overall ExperienceWould open Sunday at 8 am, not 9.
ISAIAS C | Overall ExperienceClean and secure location with easy access!
Richard G | Overall ExperienceThe entire staff was beyond excellent! They're Pros! They made our difficult situation easy for us to handle. We could not be more pleased with the facility, the equipment, and the entire staff, especially Kyle. We thank them all.
DAVID J | Overall ExperienceThank you
GUADALUPE G | Overall ExperienceThe facility is fully fenced and gated with many cameras and is in a very safe convenient location with easy access off I-10. The staff is very nice, above and beyond helpful, and extremely accommodating. The entire place is spotless and critter free. There is also storage for vehicles and RVs. The unit prices are the best around and they have good availability. First month free when combined with Uhaul moving truck. Highly recommend this facility!
Sandra K | First ImpressionsThere was either a roof leak or a chemical spill in another storage unit that went all over the floor in the walkway and into our storage unit and all over the items on the floor. We didn’t see this until we moved out so it had been a few months since we had come in. The liquid was dry and had a white powder texture to it. Hadn’t been cleaned in a while.
Tyler A | Overall ExperienceThere were nails on the drive around the storage units. I was charged for a lock which I was told would come with the unit. It just seemed like everyone was upset.
MICHAEL B | First ImpressionsWe have UHaul for the past 4 years, either renting moving vans or using their UBox program, as well as renting climate controlled storage. Always have been very happy with the store staff, clean equipment and storage. Best company ever!!
WILLIAM H | Overall ExperienceVery well kept facility . Staff was great to me. Thank you.
EVELYN H | Overall ExperienceYou all we're amazing. Thanks for the excellent service.
Gwendolyn J | Overall ExperienceI was told I would get reimbursed if I returned the lock i purchased with them once I didn't need storage anymore but that was a lie. Don't do automatic pay because you'll get charged 3 days before due date. They expect you to sweep and clean out storage at the time you turn it in but it was given to me dirty and dusty with bugs and other ppls trash left in there. Not friendly or professional very dry personalities. They expected me to leave my lock with them even though she just told me i want getting reimbursed, the nerve.
Mirella N | Overall ExperienceGood people
VIOLA L | Overall ExperienceClean and site takes proactive approach to protecting customer's property from pests. Site manager - Gary, is an excellent person and I how he is treated well. Very helpful, and I appreciate his help with my transactions.
Marissa R | Overall Experienceextremely satisfied. staff was very helpful.
ken w | Overall ExperienceThe storage facility is modern and well maintained.
Nancy S | Online Move InServed its purpose well. Thanks.
larry k | Overall ExperienceAll is good but my unit had a large oil stain in the concrete left by a previous renter. I emailed you a picture.
SHERRI T | First ImpressionsBest uhaul i ever been!
Richard R | Overall ExperienceExcellent customer service!
Bernadatte B | Overall ExperienceThey are helpful and considerate even though I had some issues with my ex wife. They contacted me and we worked it out! DEFINITELY RECOMMENDED
Mr.Donald C | Overall ExperienceStaff very friendly and courteous. Knowledgeable regarding equipment, packing supplies, storage and rentals.
ROn L | First ImpressionsMove in was flawless and available carts greatly facilitated tge unloading
DARRELL D | First ImpressionsAmazing storage facility with super friendly and accommodating staff if you ever need help with anything (possible lifting of heavy items if you happen to be a stranded damsel in distress, haha). Kyle and his staff are there to help you, and always with a friendly smile. Thank you Kyle! Great facility to keep your extra belongings in a super safe area of town, I def recommend Kyle's facility. Centrally located if you are in the NW area.
Tina B | Overall ExperienceEveryone I have spoken with on the phone or in-person has been very helpful and courteous. The facility is very secure and easily accessed for customers. It is also well maintained and clean. My entire experience with trailer rental and storage has been A-1.
Stanley T | First ImpressionsThank you for your wonderful experience. Staff and facility was awesome.
Steven L | Overall ExperienceKyle the manager went above and beyond to help me on an unusual problem I had. His customer service skills are exceptional. My problem had a happy ending thanks to him.
Vickie B | Overall ExperienceKyle and his team were wonderful. They were sympathetic to my situation and when all the belongings were removed, I received an auto generated email receipt. I thought something was wrong, so I called the store and Kyle got on the phone and let me know the units were vacated and cleaned. They were so helpful and friendly!!
Marsha W | Overall ExperienceEverything (location, facility, access, people, and prices fit our needs very well.
larry k | First ImpressionsI recommend putting more rock into the lot so when it rains, it doesn’t get so dusty and when cars are driving by or other vehicles are driving by it gets really dusty so that’s the only thing I would recommend it needs Rick.
Susan H | Overall ExperienceStaff is friendly and helpful for the most part, but last year when my supposedly “secure” unit was broken into, I didn’t receive any help, they practically blamed it on me, keep in mind you can’t remove the key from the lock if it’s not securely locked, it was Uhauls “secure” lock! There aren’t any cameras inside the facility only on the outside, I don’t even know what was taken except for my son’s drum equipment. I’m happy to be out of this facility, I moved everything to Sundance storage in Buckeye, which is very secure, you can’t even get into the buildings without a code, cameras all over so if anything happens they’re able to pin point it, but with their security, it’s difficult for someone to get away with breaking into your unit in the first place! I will never use a Uhaul storage facility ever again, don’t get me started on the Van rental!
Monica C | Overall ExperienceKyle and team provide great customer service and maintain high quality products for your moving and storage needs at reasonable prices. Super friendly and helpful staff made it a wonderful experience.
JAKE J | Overall ExperienceMy only frustration is the lack of grace periods for monthly payments. I don't get paid on the same dates every month and I live paycheck yo paycheck. An additional $25 fee bc I can't always pay on the actual date it's due sucked
Holly S | Overall ExperienceThe staff at this location are all top notch people. All of your people are friendly and very helpful. Austin Kevin Kyle the mgr Gary , Joanne and Wes, all super people I would highly recommend this location to anyone that asks I wouldn't go anywhere else but Uhaul after my experience here.
MICHAEL T | Overall ExperienceClean, well lit, great customer service.
leslie W | Overall ExperienceGreat streamlined service
Cory M | Overall ExperienceKyle was such a huge help!
MICHELLE A | Overall ExperienceSo far very happy with staff and storage unit.
AUBRIE J | First ImpressionsStaff isn't very friendly.
Sabrina B | Overall ExperienceBetter security and alarm system
Eduardo R | Overall ExperienceNo comments right now. Give me 3 to 6 mos. Thank you.
RHONDA R | First ImpressionsIt all went smooth
Mercedes M | First ImpressionsPricing for the units are expensive and overpriced. My monthly rates kept increasing so I decided to cancel my storage rental and look for a new storage facility. I went to Public Storage and got a newer unit, same size with climate control for a third of the price and only five miles closer to my house. On the day of move out, inside floors were dirty and the auto sliding door did not work to building C south. Overall, it was not bad having storage there other than the pricing.
Randy C | Overall ExperienceOutstanding support, friendly staff and top notch customer service!! I always felt like a valued customer or a friend evertime I came into the store. Thanks so much to all the staff!!
Joshua S | Overall ExperienceNeed to find someone to help unload and put things in the storage unit. Would also help if larger units were available for the atmospheric control.
BEATRICE S | First ImpressionsThe friendly folks with whom I interacted, went out of their way to be helpful from the first day to the last!!!
Brad N | Overall ExperienceThe storage area and storage unit were very clean and well lite. The staff at this location, is always friendly and helpful. I highly recommend this facility.
TERESA H | First ImpressionsReserved a unit on the U-Haul app, came down on the day I selected. Had a very fast setup and I was in my new unit in no time. Very friendly and knowledgeable staff at this location. Thank you!
NYSSA U | First ImpressionsKyle was so very helpful and informative. He was great to work with!
MICHELLE A | First ImpressionsWe have used uhaul off and on for years and although we have always had great service, this location is by far our favorite, everything is always bright and clean and tidy and the staff are always helpful and friendly and you can tell that Kyle allows them to be themselves with their customers and from what I have seen every time we have been in that even though he’s the store manager here he doesn’t act like he’s better then anyone else and they all seem to enjoy working together.
Carmen R | Overall ExperienceFront desk manager was very helpful, upbeat and pleasant. In and out quickly
Luke H | First ImpressionsThe staff was helpful and polite.
BARBARA B | First ImpressionsStaff very friendly and eager to help. Storage facility was always clean and climate controlled was always constant Entrance gates always worked. I have absolutely no complaints. Will not hesitate to use again if needed in the future
LINDA C | Overall ExperienceAustin was a big help, and he will be a team player anywhere including the Air Force
SIRODNEY C | First ImpressionsStaff is great, my main complaint is I paid a full month of rent for only two days… and you don’t prorate which is crazy. where other storages prorate and are cheaper so I decided to move my unit to another company after 4+ years using this company For storage.
Jordan F | Overall ExperienceEasy process
Melody M | Overall ExperienceThey over charged usus without cutting us any help knowing I almost just died from COVID and my wife was in mental hospital they add every fee they could and were so rude to us it’s crazy taking advantage of a couple with six kids in a homeless shelter just blows my mind but thanks for all the stress and making a hard time nearly impossible
JONATHAN M | Overall ExperienceThe continued price increase is what made us leave
NIcholas N | Overall ExperienceI have to say, the best experience I had with UHaul Storage was with a particular employee Gary. Gary was extremely helpful , kind, understanding. Gary helped us with the move out of our camper, and helped us with renting a moving truck . In this day and age, you don’t meet many people who are just genuinely nice and caring- Gary is one of those people. It wasn’t just great “ customer service “, Gary went beyond that. He was truly a pleasure to work with. This UHaul facility is very lucky to have someone like Gary as an employee. Gary gets straight “ Excellents “ !
Ann A | Overall ExperienceOur family appreciated having a temperature-controlled storage site nearby to temporarily house belongings after our mother passed away. The facility was very clean, well lit, and easily accessible. If I did have questions or any difficulty gaining access, the office staff were very helpful and prompt in responding. I’d definitely recommend the U-Haul storage facility!
Nancy P | Overall ExperienceThe facility was always clean and well-maintained. We were certain our belongings were kept in a clean environment. The staff were always incredibly friendly, professional, and knowledgeable. I would certainly consider this location again for any moving or storage needs.
Jessica L | Overall ExperienceJoanne was kind and personal.
VIOLA L | First Impressions5 star service every one knows what’s to do. Friendly as well! A must when all chaos reign and a friendly smile is all one needs to continue the chaos!
Joseph P | Overall ExperienceExtremely friendly and helpful staff. Units are clean and well maintained.
Aymi R | First ImpressionsWe were at a different storage facility before moving to U-Haul. Comparing the two is day and night. You guys are wonderful. I will never store with anyone else. And will tell everyone.
Dean O | Overall ExperienceThe staff were friendly and helpful. Gary helped us at the Tucson location he was nice, and excellent at his job.
MARGARET G | First ImpressionsI was a customer for seven years and the rates kept increasing every 6 months. Absolutely no appreciation for long-term customers.
corey p | Overall ExperienceThe employees here when I checked in absolutely went above and beyond to help me showing me kindness and compassion in a very difficult situation for me. Sean B the gentleman that checked in my truck genuinely helped with his heart and calmed me, thank you so much Sean B it truly meant so much and I am sincerely grateful. Also the woman that helped me with a lock, thank you. Thank y'all so much!
Kristi B | First ImpressionsGreat Staff!!! And a very clean, exceptionally organized and highly maintained facility!!
CHRISTOPHER S | Overall ExperienceStaff and site are very easy to work with !!!
Rachel R | Overall ExperienceKyle took great care in ensuring I had the right storage unit type for my specific requirements and the process went smoothly and efficiently.
JAKE J | First ImpressionsThank you all for your blessings and help in my moving experience. Since May 2023 I had to store and drive at lease 6 uhaul trucks from AZ. Moving from Tucson to Casa Grande was easy for me because of the ability to work with Uhaul staff. It was very hard fir me to get physical help to carry out my household. But my dear friends and family came through. Thank you again for allowing me to come in and out in a safe environment. I will use you again in the future. Finish for now. May God continue to bless your business. JML
Jamar B | Overall ExperienceGreat folks to do business with. They make renting trucks easy and convenient.
Gary L | Overall ExperienceVery secure. Not well lit since there were no lights
KAREN B | Overall ExperienceI had this unit for 24 months and the service was consistent the place was consistent with its up keep, I couldn’t see or understand the cost increase every year that would be my only issue but all were great to me thank you
Lilly S | Overall ExperienceThe items we had in this storage unit, including clothing items that were to be distributed to high school sports team, became saturated with the smell of bug spray. Even after being washed, the t-shirts still smelled horribly. Our indoor unit had countless dead cockroaches inside and we could no longer continue storing our property in those conditions
James Y | Overall ExperienceThe (gentle)men working on 1/12/24 were annoyed and rude when I asked questions and asked for help. I couldn't get the lock to slide open and tried calling the offie with no response. So, I drove back to the office to get some help. It was almost closing time, so they weren't too happy. The younger of the 2 drove to my storage unit to assist me. He didn't say one word to me. He aggressively opened my unit and proceeded to walk away. I had to stop him and ask him how he opened it, just in case I was doing something wrong. He quickly showed me and walked away again. When I had to lock the unit, the I couldnt get the lock to slide to the right. It was stuck for a while until we eventually got it. This will be the last time I rent a unit from this place. I will be telling everyone I know about my experiene. Customer service here is terrible!
Sandra S | Online Move InThis was a fantastic experience! The staff here go ABOVE AND BEYOND daily. Truly a safe and clean environment.
Frank M | Overall ExperienceKyle did a great job assisting us. He was very helpful and professional. Very respectful and knowledgeable.
marie s | First ImpressionsThis storage facility is really nice and it’s very secure. The price was right. I’ll use it again for sure.
JENNIFER T | Overall ExperienceA little over priced on the Rv storage for what it is. This location seems to have issues like any other place would with people breaking into the Rv storage lot but there does not seem to be a huge sense of urgency to get these issues handled. First issue was they had issues with gate being broke. Took like 3 weeks to get it fixed. Meanwhile the gate was left up all day so anyone could drive in there. Second time supposedly someone hit the gate and broke it. That issue still isn’t fixed and happened over 6 weeks ago if not more. Was told that they are waiting on parts or whatever the excuse was. I had recommended a business to them that specializes in gate repairs that had the parts needed to resolve the issue almost immediately and probably would have been cheaper for them but they chose to stay with whoever was holding up the repairs. Well this whole time the gate is removed so during day it’s wide open and anyone can drive back there and at night they supposedly block the entrance with a moving truck. Well being open all day is not secured. I am paying for a secured lot. Not a free for all. Asked for discount in meantime. Was told no they don’t do that and guess what. They actually raised the rent a bit. How convenient. Then I notice the chain link fence behind my Toyhauler was cut in two spots with a big hole where anyone can walk in there. Mentioned it to management there and was told they were aware and are working on it. Listen it don’t take weeks to get a fence out back together. So again lacking urgency on the repairs meanwhile we are paying for a “secured” spot at high dollar and the lot isn’t secure. So be nice if this uhaul would do whatever changes are needed to get urgency into the management on when there is a issue get it handled at all cost immediately. If for whatever reason it can’t be within a timely manner then discount the spot for those who ask in the meantime. Or get multiple quotes on repairs because again this gate would have been fixed if they would have taken my recommendation. But what it cost uhaul was losing myself and my buddy as a customer who both had trailers stored there. Not that they will care over there because customer service isn’t their number one priority. Pretty sad we are limited in tucson for storage and they basically know they have peoples hands tied and that will pay their bill no matter how they are treated.
BRADLEY M | Overall ExperienceHad a great experience as a 7+yr storage customer, and will certainly use U-Haul again for my storage needs. Employees were all helpful and kind. Thank-you so much!
JASON B | Overall ExperienceThank you for your excellence in so many ways. Jim McDermottt
James M | Overall ExperienceCustomer service as well as respect provided by the staff was very poor m inconsiderate most times very sad based on the fact the entire company is all around customer service from every angle
Cindi W | Overall ExperienceGary is a great employee. He provided excellent service every time I worked with him. Thanks, man! Kyle is a capable manager and maintains the facility well.
JONATHAN P | Overall ExperienceStorage prices are a bit too high. It is ridiculous the amount of money for a storage unit.
Oscar B | First ImpressionsKyle and his crew are very helpful and pleasant to work with! I recommend this facility to everyone!!!
Steve P | Overall Experienceflawless experience...these days this is rare. Thanks!
Richard R | Online Move Inmy only complaint would when I got my recepit it showed 0 which I understnad, closing out my account,, but what I really wanted was a print out of each month i was there, so I can give my moron insurance guy,,, had to keep my guitars in there, until my house was renovated due to fire,,, a simple line by line account of month and fee till ended,, well also the mouse poops in my locker although none of my guitar were chewed,
richard g | Overall ExperienceI have been a Uhaul customer at this location for 3 years. The General Manager and his staff has always been good to me. I appreciated their hospitality and patience.
Jay W | First ImpressionsGreat location, well maintained and a wonderful staff!
Steve P | First ImpressionsGreat customer service and support. Very friendly and professional staff
Danny P | Overall ExperienceEvery time I went into the office, the employees acted as if everything I asked was annoying them. Not friendly at all. I actually witnessed an employee yell and argue with a couple outside the loading/unloading door. Very unprofessional and uncalled for. (Employee drove a gray mid-size car)
Michelle C | Overall ExperienceThe entire staff treats you with respect, no matter what service they are providing you. I have rented storage units, parking spaces, and trucks with a seemless process every time. The store manager personally showed me to my parking space and unit to walk me through the entire process. Excellent customer service at this location!
Juanalyn C | Overall ExperienceGreat staff. Kyle was very courteous and professional. He gave great customer service. Danny Padilla
Danny P | First ImpressionsThe staff made me feel very welcomed, and that I am in very good hands
Julianne H | First ImpressionsMy only complaint is the lighting in the hall where my unit was located was poorly lit. Bulbs haven’t been replaced in over a year
Eduardo G | Overall ExperienceDon’t change anything
Peter P | Overall ExperienceEverything is clean and ready for use. Easy transaction.
Randall M | First ImpressionsVery nice staff and the check in process for our storage unit was very easy and the staff made everything easy to understand
DENIM B | First ImpressionsEVERYONE IS SO HELPFUL/PATIENT & PLEASANT
Barbara M | First Impressionsthe only thing is that the price kept going up and up.
JUAN E | Overall ExperiencePleasant experience
David W | First ImpressionsThe staff were extremely helpful, patient, and polite. The storage unit was clean, and properly temperature controlled. Highly recommended.
steve o | First ImpressionsWe rented a truck at U-Haul to move our stuff. It was given to us with a half a tank. We returned it with a half a tank. We only went so many miles and yet we were charged to get the truck filled. Somebody did not update the contract and we were charged more than we should have.
Carole N | Overall ExperiencePoor customer service. Guy at the front desk seemed annoyed to help and expecting me to know things I was never Informed about. So unless you're a mind reader and enjoy getting treated like crap, I'd suggest you try a different location.
enrique p | Overall ExperienceI thought price was a little high
JOSEPH S | Overall ExperienceOverall everything was okay. Wasn't a big fan of rates going up. You would think with all the new storage units around you would want to keep your good customers that pay on time. Everytime I ever had to pick anything up cars were parked in front of the door. No one is ever in the building but cars are blocking the entrance. Yesterday I stopped by twice to get things. It was an employee that had his car parked right in front of the doors. Ridiculous! Nothing totally horrible but I'm glad I'm moved out. Thanks
Dane S | Overall ExperienceMy monthly rate was raised for cleanliness... but I had crickets, spiders, roaches, mice poop and TERMITES in my storage. I had to throw away wood pieces! I wish I could attach pictures here.
MANUEL E | Overall ExperienceClean building and parking lot. Fantastic staff, cleanest rental storage facilities I’ve ever seen!
Frank M | First ImpressionsNo free first month.
Joseph a | First ImpressionsEverything was great
DAVID R | Overall ExperienceEveryone here provides excellent customer service and they all really take care of people. Best storage facility I have ever done business with. Thank you!
Juanalyn C | Online Move InFantastic customer service!!!
Kimberly P | Overall ExperienceSome crickets and spiders were found in the unit but over all the experience was perfect! Thank you!
Nilda Q | Overall ExperienceAll my stuff was dirty and dusty could use better protection on the bottom of the roll up door to prevent the dust and critters from getting in
Braden F | Overall ExperienceThe place was well kept and clean but multiple times people would enter without swiping their card and the alarm would go off and it appeared that no one did anything about it. Made me think that if someone who wasn't a customer came in to rob the place no one would notice. Made me a bit uncomfortable. Thanks!
Amy C | Overall ExperienceGreat service but all members
angel C | Overall ExperienceOnly issue I had was when I parked my motorcycle behind the RV for a few weeks. Someone stuck a screwdriver into the key slot in an attempt to start or steal it but they failed. I had to replace the ignition switch…. No problems other than that and no issues with rats which was my biggest fear over the two years I had my RV stored there! Great job!
Daryl S | Overall ExperienceIt’s too expensive
BETINA S | Overall ExperienceGreat facility and reasonable price. Very secure. Staff very helpful.
Barbara T | Overall ExperienceAttention to details, none stressful experience.
angel C | First ImpressionsAfter 4 years I never had a problem! Staff was always friendly and helpful. Thank you.
DAVID D | Overall Experience100% This was the best experience renting a storage facility I've had. The storage stayed clean with minimal dust (it happens in Tucson), and there was no sign of any rodents, not even one dropping. The staff are extremely accommodating and easy to communicate with.
MELISSA M | Overall ExperienceStaff was extremely helpful and efficient! I have rented storage units from here before and it’s always been a great experience!
GEOVANNA N | Overall ExperienceThey worked well coordinating with the movers.
Robert E | First ImpressionsA-1, First-Class, Superior Service and Products! Ample storage in units and easy-to-drive trucks, great prices, and friendly, knowledgeable, accommodating, ON-FIRE staff! 💥
CHRISTOPHER S | First ImpressionsThe staff was very helpful and friendly. They brought me out to the yard to show me my spot and handed me a remote to get in the gate. The prices were good. They are very convenient to get to and close to my home!
Susan H | First Impressionshave not put my stuff in yet,, saw a mouse trap in storage area,, so wonder if my guitar cases will get eaten,, we will see 5000 worth of guitar, if they get eaten I will be so mad
richard g | First ImpressionsIt was quick and painless....not happy about having to pay insurance for a storage locker - but apparently that is the law in Marana? Can someone clarify as I have never had to do this at all in the past. Other than that all was good.
JENNIFER T | First ImpressionsThe dirt and dust that built up inside my 10 x 10 unit was terrible. U-Haul needs to figure out a way to better seal the buildings - maybe it's the doors ? The price increases were killing me - so I had to get out and eliminate my junk ! But it was convenient for the almost 10 years that I rented it.
CASEY A | Overall ExperienceThe manager was very pleasant and helpful. He assisted us when we first dropped our things off. However, the other staff members were not especially helpful. They didn't seem to care much if they had our business or not. They seemed almost irritated the we were there when we dropped off or truck at the end of the day.
Kimberly P | First ImpressionsGreat place
Bobby S | Overall ExperienceVery happy with service!
karen m | Overall ExperienceVery nice and helpful stuff
Sergio J | Overall ExperienceJoann helped me get the RV space I wanted. Unfortunately my RV was too long to fit it the space available. She was fair in offering me a refund for the RV space in which I accepted. She was very apologetic for it not working. The staff there are very nice. I'd recommend this facility.
William W | Overall ExperienceEverything was great. Got lost few times finding the parking space I rented. Staff was friendly to help me find it. Mix up in what in what was available, staff did best to make it right. All I n all, I’m pleased and appreciative follow through and great customer service.
Jennifer M | First ImpressionsRight from the get-go the staff was efficient and professional. The facility was extremely clean and well organized. Would highly recommend and will use again in the future.
Bob W | Overall ExperienceI found the employees to be very understanding and helpful and easy to work with nice job and thank you for your help
Vicky c | First ImpressionsVery professional, knowledgeable. Front counter guy was great
steve a | First ImpressionsExcellent service. Staff are friendly. Facility is super clean and well maintained. Highly recommend!!!
MARLYN L | Overall ExperiencePrices are outrageous and continue to be raised every year.
Charles S | Overall ExperienceEven though I was a solid customer and kept my unit for over 2 years- the price kept being increased on me. I had an outside tiny unit and ended up paying $81/monthly. Dust, debri, and bugs filled my unit. Yet the continuing increase in price was a bit annoying.
Jordyn B | Overall ExperienceAfter hours to get was very complicated and hard to find the storage unit...my wife git the unit like 30 min before closing they didn't explain how to get in and swiping crd one time on left the right the door has to be pulled hard to ope
Nicole N | First ImpressionsThey do a great job, my items were always secure, and I always had access. It just became too expensive in my opinion. It seemed like every 3 months there was a price increase so I canceled and decided to look elsewhere.
Sean D | Overall ExperienceI have used UHaul for years. The only problem I have had iis with your intranet system employees have to use. It is way too slow and sometimes even hangs up so employees have to reenter reservations. It definitely needs improvement!
Cindy B | First ImpressionsGreat and would recommend
NORMA F | Overall ExperienceAwesome folks! I was extremely grateful for their willingness to stay a little late and help me when I arrived just a 7pm.
Christina B | First ImpressionsNeeded help in finding my storage unit. I told 3 calls until I got help. Once the girl even hung up on me.
Virginia M | First ImpressionsGreat service yet it would be nice if you had discounts such as Military or Senior discounts
jill T | First ImpressionsThere were mouse droppings in my unit during the time I rented storage space. A lot of mouse droppings, not just a few. That was enough to make me want to move my things out of storage there and find somewhere else.
Kevin C | Overall ExperienceTried to resolve move out issue, but was told too bad…nothing they could do. Spent a lot at U-haul on this move, but can’t be bothered to resolve an issue.
Stuart M | Overall ExperienceClean facility and superior to other storage facilities in marana/tucson. I wish you had availability in 2020 so I would have used your facility earlier and thus longer.
ROBERT S | Overall ExperienceKyle and his team saved the day. We received a call the morning of arrival on a 1 way trip across country that the drop off location was full and we were not welcome. The regional manager returned our call and directed us to a second location that he assured us would take care of us. They were also unable to serve our need for storage. That location manager sent us to Kyle and his team. Kyle and the team were terrific. My advice to any prospective customer considering U-Haul is to "Choose Wisely". U-Haul is not a consistent experience and it is clearly not a top down driven enterprise. Each location can be rated from 5 stars all the way down to 1 star based on the individual sites commitment to customer service.
Timothy C | Overall ExperienceUnfriendly staff.
michelle b | First ImpressionsState of the art.
Bobby S | First ImpressionsThe staff is absolutely outstanding. We needed another unit on move in day and they got us in close to our first one. When it came time to get a climate controlled unit they were able to accommodate us as well.
Margaret S | First ImpressionsNice and friendly with great customer service. Parking spot is nice and secure for my needs.
David C | First ImpressionsKyle and his team were awesome. We had received the run around from other locations until the Marana location stepped up to save the trip. Our sincere appreciation.
Timothy C | First ImpressionsOne of the nicest storage facilities I've ever used.
Jodi W | Overall ExperienceThe storage itself is good and clean, some of the staff is very rude and unwelcoming. The only welcoming and friendly staff was the person doing my check out. The others are very unfriendly and i felt uncomfortable and unwelcome when i first arrived to this location. I am renting out another facility for my storage needs because of the staff’s very unprofessional and disrespectful manners.
Armando O | Overall ExperienceKyle and team are first class!
Robert D | Overall ExperienceThe unit is overwhelmingly hot. I get that it’s in Tucson, but the fans never ran for the entire year of our rental. The hallways are littered with dead bugs, and the building smells like poison. Carts are rarely available (even in neighboring buildings), so expect to walk far if you need one. The general manager at the time, Josh, was incredibly condescending, gave away our reserved unit and refused to honor our “month of free storage.” We paid in full for a larger unit than what we wanted, out of desperation, and never went inside the office again. Upon moving out of the unit, it seems Josh has been replaced but the bugs are still a problem.
Stacia M | Overall ExperienceSuper nice staff, extremely helpful and nice facilities.
Robert D | First ImpressionsEveryone was helpful.
Marta D | Overall ExperienceThe young lady at the front desk was friendly and helpful.
JERRY E | First ImpressionsThe facility is beautiful and clean. Truly a notch above any place else we have seen.
Harold V | First ImpressionsJoanne was beyond helpful and helped me with my storage unit at the cortaro location. She went above and beyond to ensure everything was taken care of. I hope this email finds her and she gets the recognition she deserves. Thank you uhaul!
Natasha T | Overall ExperienceBest customer service! The entire team is friendly and helpful, especially Joann! Will absolutely recommend.
Samantha F | Overall ExperienceInteractions with the staff were always good and helpful. Facility was clean and well-maintained.
Karen J | Overall ExperienceNo comment , Thank you
Mary T | Overall ExperienceThank you.
Patricia R | Overall ExperienceCart were hard to find No climate control or fans on in C building. Lighting in unit could be better. Where do we move the poison in the unit. How do we touch it.
Orville W | First ImpressionsA little disappointed about not being able to have 24 hr access
Cindi W | First ImpressionsHelpful staff.
arnold p | First ImpressionsThe staff was courteous and professional.
Sandy S | First ImpressionsKyle was helpful and courteous.
Jean S | First ImpressionsBest Uhaul Locaion in the Country!
Liz F | First ImpressionsCleanest storage facility in a safe location. I would highly recommend this particular U Haul for storage and truck rental. The manager was always very friendly and helpful. Some of the other employees were less friendly, but overall, the experience was great.
Andrea L | Overall ExperienceFriendly staff, clean facility. I'll be back to this location in the future.
liz b | Overall ExperienceI can't believe you do not pro rate units. And after being in storage for 6 months three was a mouse in the unit. truck rental was fine.
Doreen D | Overall ExperienceThis was honestly the best experience I have ever had with U Haul was at the Marana store. I had just driven 2 days with a U haul pull trailer from NORCAL and the staff at the store was very nice and accommodating. Thank you!
Robert P | First ImpressionsThis Uhaul location is the best I have ever experienced. Friendly and helpful staff. The facility was always clean and run very smoothly.
Denise S | Overall ExperienceWe needed to store some things temporarily for a man from our church who went into a senior care facility. We had the shed for about a year and a half. U-Haul was very easy to work with.
DAVID H | Overall ExperienceGreat service and friendly peopl
Keith r | Overall ExperienceThe staff was knowledgeable and helpful with my storage and truck needs.
Claire B | First ImpressionsGracias por el servicio 🌺
CLAUDIA H | Overall ExperienceKyle was great and very helpful. Everything worked out awesome and was very convenient.
NICHOLAS P | Overall ExperienceThe staff was amazing the facility was cleaner than clean and the price was great I could not be happier
Jim W | First ImpressionsStaff at this facility was very helpful
Frank I | First ImpressionsI rented a conditioned 5’x5’ unit. The space was triangular shaped with one side 3’ long and the other 5’ long. It was completely unacceptable. The office was great about refunding me the full amount though.
Karen J | Overall ExperienceThis was the smoothest U-Haul transaction I have had. Didn’t have exactly what I signed up for online but got an upgrade with no issues and was outta there and in my storage unit lightning fast.
Sarah S | First ImpressionsJoann was so helpful and made our experience very pleasant.
laurie b | Overall ExperienceThank you do much for having a wonderful close to home facility. If I ever need to store stuff again this will be the first place I will go. Thank you
Sandy J | Overall ExperienceMy belongings, several pieces of nice furniture,washer dryer antique items, along with other memorable things were stolen from my unit. Staff was very nonchalant about this. Very disheartening. I don't believe they cared one way or the other about what happened. My mistake for not realizing that there were no cameras inside or outside of the rental units . Therefore, no way to see anything. Was done by someone who had a unit there, or staff that worked there. Either case, DONT rent a storage unit that doesn't have camera security.
Dora J | Overall ExperienceEverything was great. However I couldn't get the door latch to open. It was jammed in so tight it wouldn't move. After I finally did get it open it works perfectly now.
Jodi W | First ImpressionsThe staff at this uhaul storage is not friendly they are rude with the customers I have heard at other uhaul storages that at this storage unit that other customers have said the staff can be rude and I myself have experience the rudeness with the staff. Thank u Gloria Lord
GLORIA L | Overall ExperienceStaff we friendly and knowledgeable. Would recommend this place to others.
Debbie S | First ImpressionsJosh and staff were awesome!
Christopher M | Overall ExperienceWorst customer service I've ever experienced. From start to finish. Both with my U-box rental and storage unit rental. It was a very inconvenient experience and I will not be using Uhaul for storage again. Two of the staff members I interacted with were extremely rude to not only myself but my wife as well.
Brandon C | Overall ExperienceStaff at all levels has been amazing. Facility appears to be brand new, yet haas been at the location for at least a decade. Excellent attitudes and facility.
DANIEL H | First ImpressionsAppreciated the service I received from staff, especially employee Evan Morse. New what he had to do to meet my storage needs.
Anthony Z | First ImpressionsPerson (Bridger) at the front desk was very friendly and helpful. Place was very clean.
Karen J | First ImpressionsJoann and all the staff very pleasant to associate with.
Donald H | Overall ExperienceFirst time user … experience was great.
William S | Overall ExperienceWhenever there was a problem they took care of it immediately!
Catherine H | Overall ExperienceStaff always helpful and knowledgeable, clean store and facilities all the way around. Easy to work with.
david c | Overall ExperienceRates went way up shortly after renting the unit and the manager & staff are lazy & rude
Kevin M | Overall ExperienceVery courteous and attentive staff
Roger D | First ImpressionsOver priced is why I moved out
David C | Overall ExperienceEveryone was very helpful including management. Thank you so much to everyone
Martha H | Overall ExperienceEmployees were very kind helpful and understanding. The Store and grounds are very clean.
DONNA S | Overall ExperienceWe have had our storage for years with my mother Inlaw. My husband was on the account as well. She removed all her stuff for the unit and we took it over removing her name and adding our credit card and info almost 8 months ago. She text me she received a bill that September was not paid. Well we have auto draft and it’s been paid every month so far. So my question is how did Uhaul drop the ball and not notify us if it’s our account and we removed her from it? How did Uhaul take a payment out for months but missed September and not have our info to notify us? Obviously the person you transferred everything did a horrible job. The day we did this transfer there everything was unorganized so I guess that’s the reason. When my husband went down yesterday to figure it out, the answer was we are not sure. Something wrong with symptoms. We’ll figure it out. We should have received a letter, email, call to let us know payment was not taken out. This is no a move in experience. We have had this unit for 5 years!!!!!!!!!!!!!!!!!!!!!!!!!
Amber K | First ImpressionsThe office hours for this location are convenient, but it's impossible to reach anyone by phone, even when they're there. After 4:30, the phone switches to a call center, which doesn't make sense when the store is open until 7 pm. On top of that, the employees are not knowledgeable on their products, the call center people can't help at all, and they're rude. The only person I found helpful at this location is the manager, but that's only when he's able to be reached. I was told when I booked the unit that I would get 1 month of storage for free, but when I arrived I was told that wasn't possible, and had to pay for the full month right then. On top of that, they don't prorate, so I would have had to pay for a 2nd month when I only needed the unit for 6 weeks. I ended up leaving after 3. I would not recommend this location to anyone until they make some major changes.
Kenneth B | Overall ExperienceSo far have not received the credit due. We upgraded to a larger unit and were charged full price for both units this month.
clariant c | First ImpressionsThe storage units had both bugs and rodents throughout Yes measures were taken to curve the infestation but had little effect
Christina M | Overall ExperienceVery large facility and clean. Great staff my whole move with U Haul was excellent.
Donald H | First ImpressionsBrian was really rude
martecia w | First ImpressionsGood service, but cockroaches in the storage area and i couldnt reach the front desk on the phone while i was moving things in.
Angela K | First ImpressionsChecking out was the only issue. I checked out the day after my monthly payment, and they don’t give refunds for unused days.
America C | Overall ExperienceEVERYTHING went smooth and the staff was very helpful for someone new to their facility
Peter G | First ImpressionsStaff was always friendly and helpful
BRUCE B | Overall ExperienceThe worst moving experience I’ve ever had. The one and only bright spot out of the 3 areas I hired you in was the outside moving help. They were stars!! But the mistakes you made with the truck and storage made an awful day the absolute worst day I’ve had in the last 10 years. They make every thing seem possible online, but once you’ve done the reservation, they’re employees are the ones that have to try to shuffle everything to make it happen, and most times they can’t do it. I’ll never ever recommend uhaul to anyone at this point now. And I’m seriously considering a lawsuit at this point. I’m disabled and had a reservation but they made me run in the Arizona sun to make up for their mistake, and I’m still paying the price physically.
Selena J | First ImpressionsSurprised that uhaul doesn't pro-rate and reimburse you for the remainder of the month that you didn't use when you close your account.
nick f | Overall ExperienceAfter making a reservation using our free month offer from a truck rental, I was informed that it cannot be honored because the facility was almost full. So basically they refused to honor the promised free month due to being at capacity and God forbid they lose $135 after I just spent over $1,800 for a rental. Seeing how I needed the space that day and had movers hired, I had no choice but to agree to the complete and utter disregard for following their own promotion.
Jamie V | First ImpressionsVery convenient location
sharon W | Overall ExperienceStaff was not friendly. I called prior to last billing cycle, and I was still billed for a complete cycle when, only needing to use half of the month. Move out date was 8/2/2021 not 8/6/2021
jasmine W | Overall ExperienceFriendly, supportive, and attentive to getting everything setup and taken care of!
PAUL H | Overall ExperienceHOWEVER...I am VERY upset with corporate. We were told the cost included 30 days of free storage. When we arrived at our destination in Marana AZ, we found that they were not participating, as they do not have the capacity. I view this as bait and switch, and will be telling others. I paid $105 plus insurance for what was supposed to be free.
Marta D | First ImpressionsDominic was very helpful and went out of his way to assist us at the counter and in the facility.
Virginia Y | First ImpressionsAll staff were well educated on all uhaul equipment and happy to guide us to the right fit. Josh has been an excellent point of contact and makes the rental and check in/out process simple and quick. The equipment I rented was clean and worked properly. The storage units I had for 10 months were perfect.
STEVE C | Overall ExperienceI had no problems with the people and the place... everything worked out great
Steve S | Overall ExperienceIt was a great temporary option for our storage needs. We will come back if we need storage again.
INEZ S | Overall Experienceyou have a location on I-10 frontage St Marys that the girl was very rude. I went over too your Frontage Ina and was treated with respect and kindness.
Ralph B | First ImpressionsVery friendly people
Martha H | First ImpressionsEveryone was professional and pleasant.
Martin M | First ImpressionsManager is not pleasant. Never returned message about prorate. No prorate of storage fees when moved out a week and a half into the month.
Crista C | Overall ExperienceVery helpful people and it is in a convenient place.
Glory's L | First ImpressionsClean well maintained secure and staff is professional friendly and helpful. I’ve used this facility twice and would again if need came up. Definitely recommend to use this facility!
AMY J | Overall ExperienceManager Joshua and his staff were extraordinary.
robert s | Overall ExperienceGreat facility and the people working there are really helpful and friendly Thanks
Joseph C | Overall ExperienceI worked with JoAnn, she was incredible. I've been in the service industry for a long time and this is one of the top customer service experiences I've had. She was friendly, accommodating and truly went above and beyond for me. I will absolutely recommend U-Haul to a friend. Thank you JoAnn!!
Samantha F | First ImpressionsEverything is fine. Very disappointed to learn upon arrival that the free months rent was not honored. We should not have been able to book it as a free month if was not possible. That's not an honest practice.
Douglas R | First ImpressionsHighly recommended
ELIZABETH C | Overall ExperienceFacility was always clean, personnel very helpful.
CHRISTINE H | Overall ExperienceManager was not helpful and borderline rude. Other person helping tried to be a bit better and was not rude but the manager's attitude was very poor.
Crista C | First ImpressionsI was surprised at how clean our storage unit was after nearly three years.
Colleen M | Overall ExperienceThe unit was well maintained. The staff was very helpful. The check in and check out Was easy and fast.
Burt M | Overall ExperienceOur company has used this facility previously and have been satisfied
clariant c | First ImpressionsJust didn't care for the continued raising of the prices. Your price was quickly outpacing the valu
STEVEN C | Overall ExperienceThe plug-in receptacles were not operating properly.
Ferdinand T | Overall ExperienceThe gentleman who helped us really knew what he was doing
robert s | First ImpressionsMichael is the man!
Jason F | Overall ExperienceVery kind, considerate and helpful. A sparkling clean place. TY. 😊
PIPER H | Overall ExperienceNice clean storage. Was good to have my things In The climate control section Staff went out of there way when something fell on my and I needed help getting in to clear it so I could raise my door.
amy b | Overall ExperienceEasy in easy out, the.
Tony A | Overall ExperienceClean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a service
Mark T | First ImpressionsI had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only $16 but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at $76 per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited $132 instead of $16. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Thank you for your time. I would like a call back from corporate to know this does not fall on deaf ears. Thank you again
donald t | First ImpressionsClean truck, easy move in, no issues
Dakota D | First ImpressionsI still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !
TROY H | Overall ExperienceGreat staff. Very helpful. Storage area always clean and well kept. Great place!
Stephen M | Overall ExperienceLong wait times in office.
Carol R | Overall ExperienceThank you for your service
elesica d | Overall ExperienceThe staff didn't know you can check out on-line, may need training update. On the website it says to leave the key card inside the unit and close the door when vacating. But, you need the keycard to open the gate to exit the facility. This is confusing so someone may need to make a change to this. Otherwise, great facility. If I need storage in the future I will try here 1st.
Kenneth D | Overall ExperienceThe manager was very accommodating and made arrangements to let me drop off the trailer there instead of having to take it across town to the scheduled drop off.
Peter N | First ImpressionsCan not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.
Tony A | First ImpressionsI rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.
RAFAEL L | Overall ExperienceIt was great being able to talk to the actual location when I needed to.
flint w | Overall ExperienceThey were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn’t mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn’t try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.
ELIZABETH C | First ImpressionsStaff is supper helpful and friendly.
Daniel G | First ImpressionsOverall excellent service and great staff. Would recommend for storage and truck rental.
Seth D | Overall ExperienceI was very happy with the kind and professional staff at your facility. They made it great.
Raymond H | Overall ExperienceJust curious why payments aren’t prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Thank you.
bryn h | Overall ExperienceI asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.
sean k | Overall ExperienceThe experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!
JARED K | Overall ExperienceEvan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.
Jay M | First ImpressionsVery friendly and helpful.
Burt M | First ImpressionsI tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn’t want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!
pam r | Overall ExperienceGood people good service and friendly
James D | Overall ExperienceYour staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does it
chari M | Overall ExperienceJust two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.
Lino N | Overall ExperienceThe staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn’t even offer to exchange/ move / discount for the error made by staff. I would 💯 not recommend this place.
AMANDA M | Overall ExperienceNeeded a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 👍
Thomas W | First ImpressionsWent the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I’m 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I’m talking about 4040 ina road!
LLOYD S | First ImpressionsAll staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .
david P | First ImpressionsHave been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...
james a | Overall ExperienceVery professional and no problems
Stephen M | First ImpressionsThey have everything you need to move with prices for boxes, etc that are comparable to other retailers.
William B | Overall ExperienceThe first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.
Mark D | First ImpressionsReasonable monthly fee in addition to secure and clean environment. I would recommend to others.
Christine B | Overall Experiencerented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!
KEITH K | Overall ExperienceThe staff and facilities were great. I would definitely use them again.
Mel C | Overall ExperienceFacility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.
Kenneth D | First ImpressionsProfessional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Thank you!
ENZO P | First ImpressionsVery convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!
Kelly H | Overall ExperienceLocation is fairly convenient. Off the freeway but can only enter one way
DEBI N | Overall ExperienceFriendly and experienced personnel
JOSE S | Overall ExperienceStaff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)
jose p | First ImpressionsThe general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody cares
Alvaro C | Overall ExperienceJust amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-Haul
Kevin T | Overall ExperienceExpensive
gregory m | Overall ExperienceVery happy with my experience.
Ricardo z | First ImpressionsEmployees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.
barbara v | Overall ExperienceGeneral manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.
Alvaro C | First ImpressionsThank you!
Maria Z | Overall Experiencenice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facility
Jack J | Overall ExperienceBest group of people in any UHaul from the GM on down
John F | First Impressionsenjoyed working with the staff
sherman m | Overall ExperienceOnly problem was they didn't reserve the spot I was supposed to have
Roger W | Overall ExperienceI work nights so being able to do everything on line was very convenient for me. Property is very clean too.
Susan H | Online Move InGood experience. Staff is excellent. Highly recommend.
STEVEN F | Overall ExperienceStaff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.
Rebecca C | First ImpressionsHaving a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.
Howard F | Overall ExperienceJosh was very courteous and professional.
David W | First ImpressionsOutstanding customer service! Everyone was so helpful and friendly!
Sharon S | First ImpressionsClean, convenient, and Easy to utilize.
bryanna v | Overall ExperienceThe storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.
Garner W | First Impressionssometimes the staff had computer problems or printing. all in all a good experience with UHaul Marana
Tony G | Overall ExperienceVery well maintained property.
ERIN G | Overall ExperienceThe lady checking us in was very Kind, friendly, and helpful.
Robert B | First ImpressionsQuick and courteous!
Michael B | First ImpressionsFirst choice for rental/storage needs, staff always courteous and helpful.
DANIEL M | Overall ExperienceWas a good experience and would reamend using them
Randy D | First ImpressionsI had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.
Debbie A | Overall ExperienceExcellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!
Tani H | Overall ExperienceWonderful friendly staff and a clean location!! I will use this location again!!!!
Steve P | Overall ExperienceMade moving easy and friendly staff both renting and checking out uhaul and storage
Anthony e | First ImpressionsAs a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!
Brandon T | Overall ExperienceStaff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.
Skylar L | Overall ExperienceThe place to go to. Love the helpful staff
William B | Overall ExperienceWonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.
ANDREW E | First ImpressionsGreat customer service
JOSE S | First ImpressionsExcellent customer service and very professional
GARY W | Overall ExperienceVery helpful staff they went out of their way to help me with my move from Florida
William B | First ImpressionsPrice not competitive. Locked out if payment is 1 day late is theft of property.
Tony M | Overall Experiencenot happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.
David L | Overall ExperienceGreat customer service! Nice, clean, professionally managed facility.
Dennis W | Overall ExperienceI checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!
Carl B | Overall ExperienceGood people
Roger P | Overall ExperienceEverything went smoothly.
Kathleen E | First ImpressionsGreat stuff
albert h | Overall ExperienceHighly recommended
derrick p | Overall ExperienceEnjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.
Steve L | Overall ExperienceReps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!
Brandon T | First ImpressionsAlways helpful and friendly
Natalie B | Overall ExperienceN/A
Anthony S | Overall ExperienceEverything was great
algea c | Overall ExperienceJoann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.
Stacy S | First ImpressionsGood experience
james j | Overall ExperienceAlways good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).
DeAnn G | Overall ExperienceYOUR facility is impressive. CONGRATULATIOMS!
Almut S | Overall ExperienceIt was clean, dry, and secure storage, thanks
Bradley F | Overall Experiencewhenever in Tucson, use this Uhaul facility. It your best in the region !!
Jack J | First ImpressionsWe had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlessly
Gary W | Overall ExperienceQuick and friendly service with fair rates!
Nicholle B | Overall ExperienceThey should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.
Debra G | Overall ExperienceGreat job, very profecional.
Jesus C | Overall ExperienceIf and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.
michele m | Overall ExperienceGreat facility and service!
Richard P | First ImpressionsGood place
west t | Overall ExperienceNo wait, no problems and the paperwork was easy to understand.
Gary W | First ImpressionsAlways welcoming
james w | Overall ExperienceThis facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.
Troy R | Overall ExperienceVery well done. A high point on a difficult cross country move.
Steven L | Overall ExperienceVery happy with the facility and the staff.
Dane G | Overall ExperienceThis U-Haul site has a secure gate which is the main reason for selecting it.
Todd H | First ImpressionsSo far so good. I’m happy
mark b | First ImpressionsWe had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!
Elizabeth K | Overall ExperienceRoom was clean and facility was top notch. Thanks
Bradley F | First ImpressionsI would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.
Karl T | Overall Experiencex
kevin p | Overall ExperienceJoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 m
DEVIN G | Overall ExperienceFriendly staff and clean facility.
John P | Overall ExperienceGreat place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.
ron h | Overall ExperienceWe loved Joanne, she was always there to help us, she went above and beyond great customer service.
Bob F | Overall ExperienceGeneral manager was very rude
Jessica S | Overall ExperienceGreat experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.
Jeannie B | Overall ExperienceGreat customer service 😊
Dora J | First ImpressionsI rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.
NINA T | Overall ExperienceThe customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.
lorraine a | Overall ExperienceThe counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.
Phil R | Overall ExperienceBoth locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent job
JOHN R | First ImpressionsVery clean and friendly staff.
kaycie l | Overall ExperienceSuper helpful and had great suggestions for our upcoming move. Will definitely use again.
Elizabeth K | First ImpressionsEveryone at this Uhaul facility were helpful, professional and kind!
heidi i | Overall ExperienceClean, secure storage facility. Would be nice if it had slightly longer hours.
Michael T | Overall Experiencegreat team, helped me anytime I needed anything
Danny D | Overall ExperienceThank you to the girls who took care of our needs
linda s | Overall ExperienceIt is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.
Alma A | Overall ExperienceAmanda delivered our u boxes on time and was awesome to work with
cheryl w | Overall Experiencevery fast delivery
Edward A | Overall ExperienceGreat....super service!
Karen H | Overall ExperienceGreat experience
Billy B | Overall ExperienceWe used you're storage facility. Great experience. Staff very helpful.
earl f | Overall ExperienceStorage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.
dennis w | Overall ExperienceVery nice customer service very professional ..Thanks U-Haul your the best!
marcus c | First ImpressionsI had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.
john g | Overall ExperienceThe person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.
Yolanda b | Overall ExperienceThe whole rental experience was perfect...no problems. Large units for a reasonable price.
william g | Overall ExperienceNice people very helpful
kevin p | First ImpressionsTeam was great!
Francisco L | Overall Experiencethis evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.
jeannette d | Overall ExperienceSo happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.
Patricia N | Overall ExperienceMarana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!
Charles S | Overall ExperienceWas not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!
COLLEEN M | Overall ExperienceVery helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.
Elaine W | Overall Experiencen/a
SUSANNE Z | Overall ExperienceWe used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.
carol w | Overall ExperienceMoving by Ubox is the only way to go
STEVE W | Overall ExperienceI never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!
Karen k | Overall ExperienceThank you
Andres Y | Overall ExperienceThe staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhaul
james w | First ImpressionsGreat service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.
Kelly M | Overall ExperienceThanks for your help
ALLEN W | Overall ExperienceI will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.
troy O | Overall Experience200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!
Cecil L | Overall ExperienceIn and out. Can’t beat that.
Gerald L | Overall ExperienceWell done.
STEPHEN H | Overall ExperienceI was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.
Soleil H | Overall ExperienceChristian did a excellent job checking me in.
Christy C | First ImpressionsWe used the Ubox service and it was a great experience
mike h | Overall ExperienceAll the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronica
veronica b | Overall ExperienceEasy to check in
Karen G | First ImpressionsWatch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my time
Karol S | Overall Experiencegreat place to store your things.
Francisco M | Overall ExperienceMy move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOU
Christopher J | Overall ExperienceExcellent, professional service!
Elaine W | First ImpressionsWe did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.
barb f | Overall ExperienceAwesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.
dennis t | First ImpressionsCalled an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on you
JAMES R | Overall ExperiencePolite courteous service.
Charles S | Overall ExperienceVery friendly helpful employees
Robert C | ReservationMy service advisor was great. Very knowledgeable and professional.
Dennis W | First ImpressionsCooperative, courteous and professional regarding our hauling and storage needs
Gary S | First Impressionswell managed facility and operation
JACK J | Overall ExperienceThe woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.
Jeff S | Overall ExperienceCustomer service is great! Thank you
Patricia R | Overall ExperienceGood service
Richard k | Overall ExperienceNo comment
robert b | Overall ExperienceThank you!!
David S | Overall ExperienceGreat and friendly people to work with.
John B | Overall ExperienceAbsolutely wonderful. Especially Josh! He is the best!
Steven B | Overall ExperienceClean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!
LAURIE J | Overall ExperienceHelpful
Jason J | Overall Experienceafter initial confusion, manager came through and solved my problem
Art K | Overall ExperienceThey maintained 2 U-Cubes for us and both arrived in great condition!
sally c | Overall ExperienceI emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no space
karl p | Overall ExperienceJust wish they would have called before pick up of the empty boxes.
bonnie s | Overall ExperienceNo comment
MICHELLE O | Overall ExperienceThis was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!
arthur b | Overall ExperienceVery friendly and helpful. Couldn’t ask for better service.
judy b | Overall ExperienceExcellent service.
veronica j | Overall ExperienceFriendly staff, clean, secure storage facilities.
Diana S | Overall ExperienceNo additional comments at this time.
Steven S | Overall ExperienceThe staff were very helpful and accommodating.
Peter B | Overall ExperienceNice faciity
Robert O | Overall ExperienceGreat facility. Staff is great. Their manager is one of the best I've ever encountered.
Janet S | Overall ExperienceGreat friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.
Marisa G | ReservationI appreciate the staff and overall experience was terrific. Well run operation.
Bernard F | Overall ExperienceBest storage place we have ever used. Outstanding !
tom b | Overall ExperienceWe’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.
Patricia R | ReservationNice place, and they took GOOD care of my 2 U-Boxes from across country
Kenn S | Overall ExperienceVery nice experience
Cynthia S | Overall ExperienceTHE STAFF IS ALWAYS HELPFUL AND FRIENDLY...
LEE K | Overall ExperienceThe staff at the store were very helpful and so friendly! if I was ever in need of a storage unit again I would return to this facility.
theresa p | Overall ExperienceGreat service Professional Courteous
Alan L | Reservationn/a
Nicholas W | Overall ExperienceI noticed an email charging me $54 for August on the same date I closed out the unit. Hopefully this did not get charged to my account.
Margaret M | Overall ExperienceAll staff are very professional, approachable, and helpful. Keep up the good work. Thank you.
espiranza e | Overall ExperienceConsistent hours through out the week and extended hours on the weekend.
Luis M | Overall ExperienceEveryone was vey friendly and helpful
Rebecca J | Overall ExperienceGreat place, very accommodating
Jonathan S | Overall ExperienceClean facility and very helpful employees. I would recommend.
jason m | Overall Experienceu box delivery person rude and not friendly
bill d | Overall ExperienceNo comments at this time.
David G | Overall ExperienceThese questions are irrelevant to me as I had my U-Box shipped to my home and never saw the facility, but the employee who delivered my boxes was extremely friendly and professional.
MELISSA K | Overall ExperienceNo one here returns my calls, the U Box delivery person Karina is especially bad at it. Every delivery was late by 2+ hrs. I was told b/c of truck size it had to be in 3 drops, could have been in 2.
Cassandra M | Overall ExperienceMy container was not ready at the appointed time or correct location. Staff did best to sort this out; not really their problem. But super annoying nonetheless.
Benjamin L | Overall ExperienceVery convenient. Appreciate the way the gates require in and out access to avoid people sneaking in behind another.
clariant c | Overall ExperiencePod was dropped off and picked up in a timely manner, employee was very nice.
Jason G | Overall Experience