Customer did not leave a comment.Donald E. | Overall Experience
Customer Reviews for U-Haul Moving & Storage of Marana
Marana, AZ 85743
Services at this Location:
- Mon-Thur: 7 am - 7 pm
- Fri: 7 am - 8 pm
- Sat: 7 am - 7 pm
- Sun: 9 am - 5 pm
- Free towing inspection
- Propane pay at pump
- 24 hour customer return
- Boat storage
- RV storage
- Vehicle storage
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Customer did not leave a comment.Julia S. | First Impressions
Nothing, you guys are awesomeJOSEPH R.
Truck was mostly clean. The windshield was terribly dirty and full of smashed bugs from previous trips. Also, the dash had some sticky stuff (probably a coke or something) spilled on it and had cat or dog hair stuck in it. Other than that, the truck was clean.DALE F.
Great facility and the people working there are really helpful and friendly ThanksJoseph C. | Overall Experience
Everything was absolutely wonderful EXCEPT on the ramp one of the straps was missing and in Arizona at 109* the heat ðŸ”¥ of the ramp was too hot to grab so pulling the ramp out & putting it away was BRUTAL on the one handâ€¼ï¸â˜€ï¸ðŸ”¥. Other than that it was a really good experience and we sincerely appreciate U-HaulðŸššâœ¨ðŸ‘ðŸ»ðŸ˜Gail J.
courteous and helpful staffWILLIAM T.
Customer did not leave a comment.JAMES M. | Overall Experience
Customer did not leave a comment.LAWRENCE H.
Customer did not leave a comment.ROBERT H.
Very nice staffDavid W.
Not necessarily the locations fault, but we had a right rear tire suddenly blow out on the freeway. It happened in a location where there was no cell service so the roadside assistance number was worthless.. Fortunately, this van had a spare tire and the tools so I changed it myself. I think U-haul could do a better job inspecting tires especially now that we are in high heat monthsJOHN B.
I worked with JoAnn, she was incredible. I've been in the service industry for a long time and this is one of the top customer service experiences I've had. She was friendly, accommodating and truly went above and beyond for me. I will absolutely recommend U-Haul to a friend. Thank you JoAnn!!Samantha F. | First Impressions
Everything is fine. Very disappointed to learn upon arrival that the free months rent was not honored. We should not have been able to book it as a free month if was not possible. That's not an honest practice.Douglas R. | First Impressions
Customer did not leave a comment.JANELL M.
When I called in the morning Francisco told me the rate for the rent then he said plus 0.79 cents per miles when I return the truck the person that check the vehicle said that rate was for the weekend and 99 per any other day if you call asking for a rate for one day on Friday, why they give you the rate for Saturday or Sunday?CARLOS F.
Customer did not leave a comment.JOELLA K. | Overall Experience
Customer did not leave a comment.Kisha A. | Overall Experience
Highly recommendedELIZABETH C. | Overall Experience
Customer did not leave a comment.TAMMY T. | Overall Experience
The vehicle was in complete disrepair and unsafe to drive. This was not apparent until driving at freeway speeds long after doing an initial inspection. The steering alignment was dangerously out of spec, the passenger door would partially open while driving over bumps, and the weather stripping around the windshield came off while driving. The truck I rented is completely unacceptable and far from my previous experiences with uhaul.Thomas L.
Customer did not leave a comment.ronald l. | Overall Experience
The people onsite are efficient and helpful. I cannot recommend U-Haul though as there reservation system is terrible. I reserved a trailer about 2 months in advance and within 2 days of my pickup date, I was informed there was no trailer for me anywhere near the site of my reservation. The closest one was 1 1/2 hours away. So it was a 3 hour round trip just to get the trailer and then of course our 6 hour drive to CA. Ridiculous. What's the point of a reservation system if you don't have the equipment a customer has reserved?Kathleen N.
wait time at check in was a little slow due to long line and only 2 people at counter, who also had to set up trailer in lot. The young man was fast and helpful once we made it thru line.DOUGLAS Z.
Customer did not leave a comment.Rachael R.
Customer did not leave a comment.JOHN S.
Customer did not leave a comment.Dean C.
Customer did not leave a comment.Ruben S.
I.m glad I used the 15' truck for a local movement of furniture as it was in my opinion a truck with 125,000 miles on it and just worn out. Sloppy steering, noisey transmission, rattles and squeaks etc.TIM B.
Facility was always clean, personnel very helpful.CHRISTINE H. | Overall Experience
Customer did not leave a comment.Barbara D.
This was the worst experience from start to finish. First off no on called to say when they were coming for boxes, they were just gone when we got back from moving houses. Then they took the boxes, with all of our stuff, and just disappeared with it. Did not move it from one house to the next same day as expected, oh no they took it to the storage facility. Not that they told us that, no i find out after going to the store and asking where my stuff is the next day. I called Uhual and asked to have a supervisor or someone call me to get it settled. here we are a week later and still no one has called. then after they finally get it to the house three days later I say I will need them for a week to unload. Next day the driver calls and asks me to move my truck so she can get boxes. My stuff is still in there and the only reason it wasn't taken back was cause I had a feeling these dumb non communicating morons would do that, and they did. I would highly recommend never using this company or its products or services. Oh an its a moving company that cant do anything or make any decisions on weekends, when you are using them and moving. 0 out of 5 starsMichael G.
This is one of the worst experiences I ever had with a company. The problem was the tracking and phone service. This location not picking up the phone, waiting an hour for Phoenix to pick up the phone and then getting transferred and getting hung up on. It says you can track your ubox, but that is not correct. Since my son had already moved his family across the country, I told him I would handle shipping the boxes from Tucson to Indianapolis. When it came time to ship, I went to the location on April 12, giving them the address, explaining this is a new address in a new sub division. I was assured they would be at the house on May 11. On April 25, I checked to find out where the boxes were, still at the warehouse. On the 26 I went to the location to see what was the problem( no one would answer the phone). The manager called shipping, and was told they had to put a new address in a different way. I was told boxes would be picked up by the April 28, and at the house on May 12, even though the movers were to be there May 11. Manager said no need to worry boxes usually get there early. Still no way to track. Boxes were not picked up until May 5, I got a email saying May 11 at the warehouse in Indy, May 12 at the house. My son had taken May 11 off to be with the movers. I was told he should change his day which he couldn't. No contact from uhaul, called to find out no boxes at the Indy warehouse May 11 night. Nobody knows where they are. Told my daughter in law to move movers to the 13th. Boxes were delivered to warehouse on the 12, the manager named Mason, got the boxes at the house around 8:30 that night. Movers came the next morning, but my son couldn't be there, so it was left to my daughter in law with my 5 month old grandchild to work with the movers. I know your going to say uhaul got the boxes there on the 12th. But I let my son down. It's hard enough to have to move to a new job, new city where you know no one, with a new child. He was depending on me and I failed. They needed them on the 11th. As far as haul, I'm putting this undue stress on you. If I had not check on those boxes, they would had been still sitting in Tucson. And they sat another week. I expect a call from someone in upper management to explain how this all happened. You can't track the boxes, but you sure can charge my credit card with no problem Dennis Machulis 708-743-1257Dennis M.
Customer did not leave a comment.DENNIS P.
Customer did not leave a comment.Joyce R.
Thank you for all your help. You were awesome!DIMAS F.
Customer did not leave a comment.jonh F.
Customer did not leave a comment.MAUREEN G.
Great Customer service!! Super pleased!LISA H.
Nice U-Haul location with friendly staff. This is the 3rd time I've rented from them (trailer, truck & van) and all times have been a pleasure.JOHN B.
Keep up the excellent service.elvor H.
Customer did not leave a comment.JOANNE M. | First Impressions
Customer did not leave a comment.Lawrence h. | Overall Experience
Customer did not leave a comment.Dorothy P. | Overall Experience
The staff were on time, friendly, quick and placed the boxes where we asked.Gary M.
Your service agent was very helpful and explained all the details with a pleasent voice when he opened. Beta movers were also extremely help packing the truck an unloading.RONALD P.
Customer did not leave a comment.JAMES / BRENDA S. | Overall Experience
Customer did not leave a comment.Joshua L. | Overall Experience
Customer did not leave a comment.Francis N.
Customer did not leave a comment.JEFFREY W.
Customer did not leave a comment.DANIELLE H. | Overall Experience
I seen nothing that needed improving. Everything went just as told.penjanit F.
Customer did not leave a comment.Abigail S. | Overall Experience
Customer did not leave a comment.DONALD J.
Customer did not leave a comment.michelle b. | Overall Experience
Customer did not leave a comment.Gary M.
Manager was not helpful and borderline rude. Other person helping tried to be a bit better and was not rude but the manager's attitude was very poor.CRISTA C. | First Impressions
Customer did not leave a comment.Jacob S. | Overall Experience
Customer did not leave a comment.Toby W.
Without fail, all the people I talked with on the phone or in person were friendly and helpful and gave me accurate information. Where U-Haul failed was in the information I received via email and on the website. The information I saw on my account webpage never matched what I expected or what reps said on the phone. The invoice was incorrect, the U-Box reservation information was incorrect. The webpage appeared to show two U-Box rentals (I rented one). The chat rep clearly saw something different than I did, she was frustrated that I wasn't understanding. After the first email acknowledging my reservation, subsequent emails were irrelevant (telling me how to pack my U-Box which had already been shipped), incorrect, and confusing. U-Haul people are great and know what is going on. I loved the U-Box and the blankies. The website made me want to scream.Carol B.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.GEORGE W.
Very nice stire. Staff was very helpful. They put the trailer on and when I came back to drop it off I didn't even have to get out of the truck.JOHN H.
Customer did not leave a comment.larry H.
Customer did not leave a comment.Trisha M.
Customer did not leave a comment.Dennis B.
We can't express how totally pleased we are with the U-Box experience. From the start by watching your excellent video on tv. To the people on the telephone, to the movers and then the friendly, helpful people at U-Haul Amarillo South. What a great crew of employees you have.Sandra R.
I was surprised at how clean our storage unit was after nearly three years.Colleen M. | Overall Experience
Customer did not leave a comment.Donna P. | Overall Experience
The only thing that messed up my experience was the fact that the trailer we rented busted my tow package off and the guy that i returned the trailer to said "how do i know that you're not lying" other than that it was greatGEORGETTA W.
The truck was disgusting and dirty. I spoke to the young guy about the co diction and he said if we wanted it clean we need to take it to a car washRonald K.
Customer did not leave a comment.delores a. | Overall Experience
Customer did not leave a comment.Rebecca A. | Online Move In
truck was dirty outside,bugs on wind shield,mirrows,clean insideLAMOINE W.
Customer service experience was very lacking. Also, your rep either did not know or did not tell me that my drop off location in Vegas did not accept trailers.Juan A.
I had to drive all the way across town to drop the trailer off after just completing an 1800 mile trip. I had requested a dropoff location much closer to my new home but when I called there I was told they could not accept the trailer. They said their lot was full and the location across town probably needs the trailer. I do not feel that is my problem; customer convenience should take precedence. It is not the customer's job to make sure your equipment is where you need it to be. I consider this part of my experience to be very poor customer service. I should be able to drop the equipment off at a location that is convenient for me, especially after a cross-country move.John B.
Customer did not leave a comment.Mark D.
Customer did not leave a comment.RAMON F.
Customer did not leave a comment.RAMON F.
Customer did not leave a comment.WARREN L.
Customer did not leave a comment.Muhammad L.
The unit was well maintained. The staff was very helpful. The check in and check out Was easy and fast.Burt M. | Overall Experience
Customer service is always top notch. I will easily recommend to anyone. Thank you for making this part of our move easy!KERI Z.
Customer did not leave a comment.GARY P.
Customer did not leave a comment.GRISEL W.
Our company has used this facility previously and have been satisfiedclariant c. | First Impressions
Customer did not leave a comment.TAMARA R.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.WILLIAM K.
Customer did not leave a comment.MARK B.
Customer did not leave a comment.STEVEN B.
Customer did not leave a comment.STEVEN B.
Just didn't care for the continued raising of the prices. Your price was quickly outpacing the valuSTEVEN C. | Overall Experience
Fantastic service.William T.
Customer did not leave a comment.sherry b. | Overall Experience
Customer did not leave a comment.Jason H.
The last two times I was there I can't think of anything you could improve. I walked in, was out quickly with my vehicle and when I returned it was equally quick and efficient and I was on my way. Thanks.TIMOTHY JOSEPH H.
Customer did not leave a comment.Ronald S.
Customer did not leave a comment.Teri L. | Overall Experience
The plug-in receptacles were not operating properly.Ferdinand T. | Overall Experience
Fix the d*** website for checking in. It would yet allow me to check in at the beginning and ending locations, although I spent 40 minutes trying. And...be susie did t use the "website" I was charged an extra $20 at both ends of the trip.KATHRYN CHRISTIN A.
Old trailer. License expired 3 years ago. Paperwork had wrong trailer number.Charles J.
The gentleman who helped us really knew what he was doingrobert s. | First Impressions
Customer did not leave a comment.Lebecca R. | Overall Experience
Customer did not leave a comment.ALBERT L.
Customer did not leave a comment.William P.
Rented here many times - good placeJOHN B.
Michael is the man!Jason F. | Overall Experience
Customer did not leave a comment.Sergio G.
Great service! Only took minutes to get our trailer and go.RALPH H.
Very kind, considerate and helpful. A sparkling clean place. TY. 😊PIPER H. | Overall Experience
Not this location, but the original reservation location was changed, then wanted me to pickup at 7:30 PM at another location (HORRIBLE), then I complain and had to drive to the location in Pulaski which was another 27 miles further.Donald N.
Great Service, In and out very fastDANIEL DUANE C.
Your website is confusing. I tried to look up my "account" and the proper information on payments, what was charged and what I had paid to date was not available or difficult to decipher. I got into a heated discussion with one of your employees about this.Adina S.
Nice clean storage. Was good to have my things In The climate control section Staff went out of there way when something fell on my and I needed help getting in to clear it so I could raise my door.amy b. | Overall Experience
Customer did not leave a comment.CYNTHIA R.
Customer did not leave a comment.DAVID S.
Customer did not leave a comment.MICHELLE N.
Just very disappointed, upon returning!! Attendent was rude , and the disinfecting guy was a joke , he was more interested on getting back on his phone!Emily H.
Customer did not leave a comment.KARL JACOB K.
Customer did not leave a comment.Cheryl H.
Customer did not leave a comment.Karleen G.
Easy in easy out, the.Tony A. | Overall Experience
I was charged for 20 pad but only received 6 which I was told I would be charged $5 but when I received email confirmation I was charged $20. I called customer service and was told that the original dealer should do refund but was unable to contact (referred to customer service) so at drop off the person that received the trailer said she would get the credit issued. So far no credit ?Donald P.
Clean facility, knowledgeable and friendly staff, and most importantly has what I feel are the vital components; which provide peace of mind and ultimately make the decision to store items at this U-Haul reassuring. Thank-You Josh and staff!!! Excellent work and very refreshing to be able to recognize a team that takes a level of pride in providing a serviceMark T. | First Impressions
Truck was due for service & warning message was displayed. Asked for help & employee said submit on internet check in.RANDY R.
The truck I was using had some shimmy in the front end. The steering wheel was vibratiing and the rear view mirrors were bouncing. Also the radio quit working about half way through the trip.MARK B.
The truck I rented had 7/8 of a tank of gas when rented. I was required to return it with this amount. After driving 1000 miles I was charged for not having that exact amount. This was very upsetting considering that I did put extra gas in the tank prior to drop off but was shy approx 3 gallons and was charged almost 6 dollars per gallon. I feel like this was a scam that could have been avoided if I had a truck at initial rental with full tank of gas. Will most likely avoid your company due to this principal and feeling of being taken advanaged of for being 3 gallons shy of an initial 7/8 tank of gas.DERRICK P.
I had my rental on auto pay and my card quit working so I had my bank make me one. Unbeknownst to me my auto pay was interrupted, I received a late notice with a late fee. So my first thought was is all my stuff gone? I called Josh the manager at the store to get this straightened out. Once he explained about experation on card and cc numbers changing when getting another card. I would have thought the idiots at my bank would inform me about it. Go figure . Then the extra amount was a blow also. I know it is only $16 but right now every penny counts. Josh explained everything to me and he took off the late fee. Most places dont operate like this especially corporations because it is about the bottom line. Now remember I have multiple life issues going on now that the last thing g I need is another headdd ache. With josh taking off the late fee ( without having to argue about)made my day. Because of his kindness I will be renting for at least two more months at $76 per mo. Instead of paying the whole bill and closing out my storage with yall. So acting in good faith for me as a customer , your company just profited $132 instead of $16. Not to mention me talking to everyone about it and I have a big mouth. I have spoken with josh before and he has always been a professional but today he went over and above . He deserves to be recognized and not just by me. I hope you ( uhaul) treat and acknowledge your employees that got over and above like josh took care of me yesterday. Thank you for your time. I would like a call back from corporate to know this does not fall on deaf ears. Thank you againdonald t. | First Impressions
Customer did not leave a comment.Carrie S.
Customer did not leave a comment.Holly T.
Lot not cleared for easy customer use. Had to weave among trailers and vehicles and drive over hoses to pick up and depart with trailer. Rocks scattered around (used as chocks?) creating a hazard. Desk personnel did not ask me what my pull vehicle was, but rather, entered wrong information based on unverified visual observation of my truck. Considering U-haul contract states only that vehicle can be used, this seemed like it would be important to get right in the event of a dispute. I called to get it corrected. Personnel took my correct info over the phone and promised to update and send me corrected copy, but never did. Don't leave the location without looking closely.DAVID V.
Customer did not leave a comment.LORI W.
Customer did not leave a comment.sean b. | Overall Experience
Customer did not leave a comment.Amanda M. | Overall Experience
Customer did not leave a comment.delores a. | First Impressions
Clean truck, easy move in, no issuesDakota D. | First Impressions
Customer did not leave a comment.JAMES S.
Customer did not leave a comment.TIMOTHY M.
This location compared to Ina location is hands down the best customer service, outstanding equipment, and superb management. All went well and will recommend the location to all that ask.RAELENE C.
Customer did not leave a comment.ETHAN S.
Our entire experience with the U-Hail staff was unbelievably great. They were friendly, informative and extremely helpful, even adjusting our box delivery to a day earlier than expected. Huge kudos to the Tucson and Pensacola teams! We will absolutely use this service again.JEFFREY B.
Customer did not leave a comment.HENRY J.
I still have over 3 weeks left on my lease and you guys will not prorate it which I think is very sad I should have just left my lock on there until it was up but instead I heard on the phone you guys didn't have no 10x15 s available there so I'm sure he got filled right away and I can't see why I couldn't get prorated on my storage unit !TROY H. | Overall Experience
Great staff. Very helpful. Storage area always clean and well kept. Great place!Stephen M. | Overall Experience
Customer did not leave a comment.Christina G. | Overall Experience
Customer did not leave a comment.JOHNATHON D. | Overall Experience
Long wait times in office.Carol R. | Overall Experience
Customer did not leave a comment.Deanne F. | First Impressions
Customer did not leave a comment.Donna N. | First Impressions
Thank you for your serviceelesica d. | Overall Experience
Customer did not leave a comment.abigail a. | First Impressions
The staff didn't know you can check out on-line, may need training update. On the website it says to leave the key card inside the unit and close the door when vacating. But, you need the keycard to open the gate to exit the facility. This is confusing so someone may need to make a change to this. Otherwise, great facility. If I need storage in the future I will try here 1st.Kenneth D. | Overall Experience
Customer did not leave a comment.Carroll Edward P. | Overall Experience
Customer did not leave a comment.Javier D. | First Impressions
Customer did not leave a comment.Shanna T. | Overall Experience
The manager was very accommodating and made arrangements to let me drop off the trailer there instead of having to take it across town to the scheduled drop off.Peter N. | First Impressions
Customer did not leave a comment.James P. | Overall Experience
Customer did not leave a comment.Mike J. | First Impressions
Customer did not leave a comment.brittany g. | Overall Experience
Customer did not leave a comment.FRANCINE B. | Overall Experience
Can not lock storage unit. Friendly staff said they'd fix it and call. Haven't heard yet if I can start my storage. I feel as if I'm being charged although I can't use it, not sure what I can do. I tried to call twice and was on hold for 10 minutes both times and had to hang up because I was too busy to wait longer. Maybe Uhaul could reimburse my non-use time or something? Don't want to complain, just confused about what to do.Tony A. | First Impressions
Customer did not leave a comment.Laura C. | Overall Experience
I rented a large unit for over 8 years both prior to U-Haul Ownership and was taken care of during the transition and for all those years after and felt valued as a customer. Particularly by the Manager Mr. Josh Verela who showed exceptional customer service and true dedication to the customers accommodating every reasonable need and request we had.RAFAEL L. | Overall Experience
It was great being able to talk to the actual location when I needed to.flint w. | Overall Experience
They were very professional Marcus who assisted me was very professional and attentive. Evans the other staff was also attentive. Sorry if I didn’t mention the other staff. Thank you for not being racist and so rude due to covid - 19 because i am an Asian woman. I had encountered many since i moved to Tucson. The worst one was I couldn’t try a dress that i wanted to buy but other customers can because i walked out and stay near the door i saw other ladies try the blouse. Again thank you Uhaul staff.ELIZABETH C. | First Impressions
Customer did not leave a comment.Abigail S. | First Impressions
Customer did not leave a comment.Consuelo M. | Overall Experience
Staff is supper helpful and friendly.Daniel G. | First Impressions
Customer did not leave a comment.JAMES T. | First Impressions
Customer did not leave a comment.Carla D. | Overall Experience
Overall excellent service and great staff. Would recommend for storage and truck rental.Seth D. | Overall Experience
Customer did not leave a comment.christine j. | Overall Experience
I was very happy with the kind and professional staff at your facility. They made it great.Raymond H. | Overall Experience
Customer did not leave a comment.ashley s. | First Impressions
Customer did not leave a comment.CHARLES C. | First Impressions
Customer did not leave a comment.MIKE C. | Overall Experience
Just curious why payments aren’t prorated if a unit is cleared out prior to the due date? Disappointed that this is not the case. Thank you.bryn h. | Overall Experience
I asked that if I was not to have a prorated refund that my unit not be rented because I paid for the whole month. The representative (not wearing a mask) proceded to berate me. Telling me the only way they would do that is if I kept the unit AND returned the following month to cancel the unit. He (unmasked during the exchange) was hollering at me as I left. Of course this will be a YouTube video on my channel about this experience.sean k. | Overall Experience
Customer did not leave a comment.Alexis V. | Overall Experience
The experience at the frontage road u haul was the easiest, least stressful part of buying a home during a pandemic! Evan inside was outstanding! He was so polite and helpful throughout the entire process! I will most definitely refer my friends and family to use your location for any moving and storage needs!JARED K. | Overall Experience
Evan was friendly, professional and helpful. The unit I rented, a 10x15 was exceptionally clean...looked like new.Jay M. | First Impressions
Very friendly and helpful.Burt M. | First Impressions
I tried to see if they could get ahold of someone that bought my storage stuff it got auctioned I just wanted what ever they didn’t want my family pictures and papers I was willing to pay them for those things the lady told me there was no way to get ahold of them which I later found out was not true. I left a email with the manager and got no response I am devastated!pam r. | Overall Experience
Customer did not leave a comment.sherry b. | First Impressions
Customer did not leave a comment.Lisa M. | Overall Experience
Customer did not leave a comment.Jennifer L. | First Impressions
Good people good service and friendlyJames D. | Overall Experience
Customer did not leave a comment.Elizabeth G. | Overall Experience
Customer did not leave a comment.Jane R. | Overall Experience
Customer did not leave a comment.Eric S. | Overall Experience
Customer did not leave a comment.MARY G. | First Impressions
Your staff was so terribly rude and so everything else was perfect the that just doesn't matter after that does itchari M. | Overall Experience
Customer did not leave a comment.TIALISA F. | First Impressions
Customer did not leave a comment.CLYBERT Z. | Overall Experience
Customer did not leave a comment.kevin l. | Overall Experience
Just two minor issues, appeared unit had a leak, two boxes appeared stained no damage. Next appeared unit got very hot sometimes during the contract, cake stand lid had packing plastic melt and permanently damage it. Not bad for three years.Lino N. | Overall Experience
The staff at this location was less than helpful & I ended up having to get 3 units. 2 at this location and 1 other at a completely different facility & company. This issue would have been handled better had they given me the largest unit as I asked for in the beginning. The gentleman helping was not interested in looking or listening. The manager was less than willing to apologize for costing me more $$ & didn’t even offer to exchange/ move / discount for the error made by staff. I would 💯 not recommend this place.AMANDA M. | Overall Experience
Customer did not leave a comment.Ronnie T. | Overall Experience
Needed a spot to park my RV and made the call to Josh who was very accommodating and super friendly. His lot is clean, well lighted and has a rodent control program that was important to me when parking and RV outside. Just a perfect spot for me 👍Thomas W. | First Impressions
Customer did not leave a comment.Edward H. | Overall Experience
Went the uhaul at 4040 ina where I was treated abusivly by the staff! Being gaslights repeatedly by a dispicable woman at intake,who repeatedly gas lighted me and was mislead by shop personnel to repair area! Causing damage to my vehicle!! Finally ended up at the one on the frontage road off of Cortaro where I was rescued from the horrible attacks at the 4040 ina location!! Service man accused me of being drunk! And in a location never had a dui in my life and was not Inebriated when I returned five hours early next day was again repeatedly abused by the same person! Was redirected to Cortaro location ,where I received proper treatment by staff that seemed to care! Joshua the manager there made things right for me! Thank God for him and his courteous staff!...please note something is very wrong at the 4040 ina location! I’m 72 years old a disabled American vet! I did not deserve to be treated abusively by the people at 4040 ina location! Was one of the worst experiences ever by co personnel!. God help anybody who goes into that place I’m talking about 4040 ina road!LLOYD S. | First Impressions
Customer did not leave a comment.James D. | First Impressions
Customer did not leave a comment.WILL H. | Overall Experience
Customer did not leave a comment.Peter B. | Overall Experience
Customer did not leave a comment.Analizbeth and Duane F. | Overall Experience
Customer did not leave a comment.Richard L. | Overall Experience
All staff was wonderful ,very courteous and professional and they made me feel very comfortable you have a GREAT bunch of people there and they deserve to be recognized thank you and a $raise$ would be nice for them because you don’t get nice help like that at other places U-HAUL is great thank you my name is David Perez .david P. | First Impressions
Have been in and out for many years and they accommodated me with professionalism and courtesy and always several day grace period to anti up the doe 💵 .. I will aways recommend and use them even from across the city...james a. | Overall Experience
Very professional and no problemsStephen M. | First Impressions
They have everything you need to move with prices for boxes, etc that are comparable to other retailers.William B. | Overall Experience
Customer did not leave a comment.Steve M. | Overall Experience
Customer did not leave a comment.Kristina W. | Overall Experience
The first 2 contacts at this facility there were no vacancies. The staff would not take my name for a waitlist. On the third call something had just opened up. Not the best customer service. So disappointing.Mark D. | First Impressions
Customer did not leave a comment.KIRK T. | Overall Experience
Reasonable monthly fee in addition to secure and clean environment. I would recommend to others.Christine B. | Overall Experience
Customer did not leave a comment.DAVID H. | First Impressions
Customer did not leave a comment.bryan s. | Overall Experience
Customer did not leave a comment.russell s. | Overall Experience
rented 5 26 foot u haul trucks the 5th one i loaded for cleaning out my storage unit no air conditioning. i bring truck back they want more money for fuel charge i went 54 miles and put 5 gallons back in the tank they said it wasn't enough that $20 extra will fill take back up.i finally got them realize i was correct on that mater. Then ask them to discount for no air what do i get a sorry REALLY!KEITH K. | Overall Experience
The staff and facilities were great. I would definitely use them again.Mel C. | Overall Experience
Customer did not leave a comment.Dennis T. | First Impressions
Customer did not leave a comment.TERRENCE S. | Overall Experience
Facility is well maintained and clean. I like that there are carts, without broken wheels, to use and easily accessible. What I don't like is having to get out of my vehicle to enter and exit. Yes there are openers available so I may get one of those.Kenneth D. | First Impressions
Professional, courteous, kind and friendly. Very understanding of tough situations and needs of their clients when luck simply isnt goin their way and need a little reasonable cooperation to get by. Thank you!ENZO P. | First Impressions
Customer did not leave a comment.ANDREW V. | Overall Experience
Very convenient, staff was friendly, and I will use this U-Haul for all my storage and moving needs!!Kelly H. | Overall Experience
Location is fairly convenient. Off the freeway but can only enter one wayDEBI N. | Overall Experience
Friendly and experienced personnelJOSE S. | Overall Experience
Staff was unfriendly and not helpful when i attempted to leave the uhaul truck at the same location as the storage unit i rented after driving in from Kingman Az. , The staff tried to make me take the truck to another location about 20 miles away. to not inconvenience them??? they threatened to charge me with $300 additional fees if i did not take the truck to another moving center. Good customer service was not a concern, and didnt offer solutions or to help with additional gas costs. i had to call the Uhaul help line to get assistance. (Very disturbing and Sad)jose p. | First Impressions
Customer did not leave a comment.Johnny F. | Overall Experience
The general manager in Tucson is racist he has all the locations in Tucson below Uhaul standards if there’s any since he got this job but nobody caresAlvaro C. | Overall Experience
Customer did not leave a comment.DAVID M. | First Impressions
Just amazing all the way through, from renting my truck to storage rental, I definitely recommend them. Thank you you U-HaulKevin T. | Overall Experience
Expensivegregory m. | Overall Experience
Customer did not leave a comment.Joseph M. | Overall Experience
Very happy with my experience.Ricardo z. | First Impressions
Employees were very helpful and friendly. They did everything possible to meet my needs. When I had to cancel my storage unit, the reversal was seamless and employees were gracious and understanding.barbara v. | Overall Experience
Customer did not leave a comment.Danielle O. | Overall Experience
Customer did not leave a comment.John F. | Overall Experience
Customer did not leave a comment.Jim C. | Overall Experience
Customer did not leave a comment.Steven S. | Overall Experience
Customer did not leave a comment.Sabine R. | First Impressions
General manager Joshua avoided speaking with me he refused to help and gave us horrible customer service he would call me and tell me he would be at the store to come speak with him and suddenly disappear! Uhual needs to be better on hiring better customer service professionals! Would not go back or recommend at all.Alvaro C. | First Impressions
Thank you!Maria Z. | Overall Experience
Customer did not leave a comment.Peter N. | First Impressions
Customer did not leave a comment.ross i. | Overall Experience
nice place and nice mgt. Only drawback, not enough parking for patrons. Parking by office is way, way off in the distance. The parking spots by the units are always permanently taken by trailers and derelict autos, in various states of repair. Other Uhaul places that I have rented do not allow folks who rent units, to also park their excess cars or trailers; the only annoyance at an otherwise nice facilityJack J. | Overall Experience
Best group of people in any UHaul from the GM on downJohn F. | First Impressions
enjoyed working with the staffsherman m. | Overall Experience
Only problem was they didn't reserve the spot I was supposed to haveRoger W. | Overall Experience
I work nights so being able to do everything on line was very convenient for me. Property is very clean too.Susan H. | Online Move In
Good experience. Staff is excellent. Highly recommend.STEVEN F. | Overall Experience
Customer did not leave a comment.bryan s. | First Impressions
Staff was very friendly - both on the phone when I called from NM and in person when I arrived and checked in. Process was professional. Staff very helpful. Storage units were cleaned and well maintained.Rebecca C. | First Impressions
Customer did not leave a comment.Jami W. | First Impressions
Having a storage unit next to the exit certainly made things easy, but I would rate the facility well regardless of that.Howard F. | Overall Experience
Customer did not leave a comment.Joseph M. | First Impressions
Josh was very courteous and professional.David W. | First Impressions
Outstanding customer service! Everyone was so helpful and friendly!Sharon S. | First Impressions
Customer did not leave a comment.BOB C. | Overall Experience
Clean, convenient, and Easy to utilize.bryanna v. | Overall Experience
The storage facility is modern and very clean! This is the second time I used a U-haul storage and this one by far is the best one -- a sliding down door and metal wall interior. The previous one (Lubbock, TX) was all wood, concrete floor, but a swinging wooden door, like a barn. It wasn't as roomy. But, this one today was pleasantly impressive. Clean & modern. Highly recommended.Garner W. | First Impressions
Customer did not leave a comment.Sharon M. | Overall Experience
Customer did not leave a comment.Ashley H. | Overall Experience
Customer did not leave a comment.MARCELO F. | Overall Experience
sometimes the staff had computer problems or printing. all in all a good experience with UHaul MaranaTony G. | Overall Experience
Customer did not leave a comment.Michael B. | Overall Experience
Very well maintained property.Erin G. | Overall Experience
The lady checking us in was very Kind, friendly, and helpful.Robert B. | First Impressions
Quick and courteous!Michael B. | First Impressions
First choice for rental/storage needs, staff always courteous and helpful.DANIEL M. | Overall Experience
Was a good experience and would reamend using themRandy D. | First Impressions
I had a unit for two years here and the staff was always helpful, nice, and professional. The facilities were always clean and my property was well maintained in the air controlled units.Debbie A. | Overall Experience
Excellent service, easy access, and quality facilities. I would recommend this uhual location for any storage or moving needs!!Tani H. | Overall Experience
Wonderful friendly staff and a clean location!! I will use this location again!!!!Steve P. | Overall Experience
Made moving easy and friendly staff both renting and checking out uhaul and storageAnthony e. | First Impressions
As a Realtor having great vendors is always great. I will make sure to send my clients over for their needs as we were well taken care of!Brandon T. | Overall Experience
Staff was very helpful. I went to another UHaul location and they gave my unit away. I called this one and they got me a unit right away and were very helpful.Skylar L. | Overall Experience
The place to go to. Love the helpful staffWilliam B. | Overall Experience
Wonderful customer service, even assisted when I was unable to install the antisway on my trailer, the gentleman came and did it for me. Always use Uhaul and I'm never disappointed.Andrew E. | First Impressions
Great customer serviceJOSE S. | First Impressions
Excellent customer service and very professionalGARY W. | Overall Experience
Very helpful staff they went out of their way to help me with my move from FloridaWilliam B. | First Impressions
Price not competitive. Locked out if payment is 1 day late is theft of property.Tony M. | Overall Experience
not happy with the layout of the motor home storage site. You have way to many trailers by the gate for entrance and exit to yard. Also not happy with the rate increase.David L. | Overall Experience
Great customer service! Nice, clean, professionally managed facility.Dennis W. | Overall Experience
I checked-out, I was asked for a photo of empty storage room, which I provided. I then stated that I left the door open and I got the response "well I guess now I have to go shut it", unprofessional!Carl B. | Overall Experience
Good peopleRoger P. | Overall Experience
Everything went smoothly.Kathleen E. | First Impressions
Great stuffalbert h. | Overall Experience
Highly recommendedderrick p. | Overall Experience
Enjoyed and recommend this U-Haul location. I spent several years with them utilizing the covered RV storage. Took advantage of the sewer dump and staff was always friendly and willing to assist.Steve L. | Overall Experience
Reps were very helpful in giving me a heads up that a larger unit would be available, it was free the day they assumed, and I was able to get into that unit asap on our tight schedule!Brandon T. | First Impressions
Always helpful and friendlyNatalie B. | Overall Experience
N/AAnthony S. | Overall Experience
Everything was greatalgea c. | Overall Experience
Joann Cain and Cesar provided service to me above and beyond as they helped me through a stressful personal time dealing with my move and showed me great patience, kindness and service.Stacy S. | First Impressions
Good experiencejames j. | Overall Experience
Always good service from the Ubox delivery and storage facility. Always willing to assist even when they get someone like me who don't know what a a 10x15 is (giggling).DeAnn G. | Overall Experience
YOUR facility is impressive. CONGRATULATIOMS!Almut S. | Overall Experience
It was clean, dry, and secure storage, thanksbrad f. | Overall Experience
whenever in Tucson, use this Uhaul facility. It your best in the region !!Jack J. | First Impressions
We had 3 different units over the course of a year. They were great to work with when we needed to switch to progressively smaller units as we got rid of stuff. Our prepayments rolled over seamlesslyGary W. | Overall Experience
Quick and friendly service with fair rates!Nicholle B. | Overall Experience
They should let you use the trucks and vans to move your stuff like other storage places do. After spending over $2500 for 2 years is the least they could of done but I had to rent a van.Debra G. | Overall Experience
Great job, very profecional.Jesus C. | Overall Experience
If and when storage or rental vehicles are needed I will use this facility. The young man that helped me check in went up and beyond to help me.michele m. | Overall Experience
Great facility and service!Richard P. | First Impressions
Good placewest t. | Overall Experience
No wait, no problems and the paperwork was easy to understand.Gary W. | First Impressions
Always welcomingjames w. | Overall Experience
This facility was clean, accessible, available. And the staff is great! My only issue was they wouldn’t/couldn’t prorate my rent when I moved out. Rent was paid on 20th; moved out on 24th.Troy R. | Overall Experience
Very well done. A high point on a difficult cross country move.Steven L. | Overall Experience
Very happy with the facility and the staff.Dane G. | Overall Experience
This U-Haul site has a secure gate which is the main reason for selecting it.Todd H. | First Impressions
So far so good. I’m happymark b. | First Impressions
We had 2 storage units and truck rentals all from same location. They were helpful, knowledgeable, and friendly. The facilities were super clean and well lit. Will use again if needed!Elizabeth K. | Overall Experience
Room was clean and facility was top notch. Thanksbrad f. | First Impressions
I would not recommend this facility to anyone. access is inconvenient, price is too high, some employees need to be taught proper customer service skills.Karl T. | Overall Experience
xkevin p. | Overall Experience
JoAnn from the facility was fantastic. My problem lies with the customer service. I needed to make a 5 minute phone call to see if I forgot an item near my unit. Instead I waited on hold for over 45 mDevin G. | Overall Experience
Friendly staff and clean facility.John P. | Overall Experience
Great place, very clean clean and the workers are awesome. Highly recommend this place for all your storage needs.ron h. | Overall Experience
We loved Joanne, she was always there to help us, she went above and beyond great customer service.Bob F. | Overall Experience
General manager was very rudeJessica S. | Overall Experience
Great experience using your facility. Always clean, staff always friendly helpful. Climate control was nice to have. Will recommend to friends and family.Jeannie B. | Overall Experience
Great customer service 😊Dora J. | First Impressions
I rented here for four years. Extremely well run facility. Even with inevitable employee turnover, the employees were always professional, helpful and friendly.NINA T. | Overall Experience
The customer service was very impressive. The UHaul representatives were knowledgable, positive, and helpful.lorraine a b. | Overall Experience
The counter person who was assisting me said i was not due a refund. I prepaid. I argued and finally manager came and issued it.Phil R. | Overall Experience
Both locations - Truck rental in Phoenix and the storage in Tucson were very personable and did an excellent jobJOHN R. | First Impressions
Very clean and friendly staff.kaycie l. | Overall Experience
Super helpful and had great suggestions for our upcoming move. Will definitely use again.Elizabeth K. | First Impressions
Everyone at this Uhaul facility were helpful, professional and kind!heidi i. | Overall Experience
Clean, secure storage facility. Would be nice if it had slightly longer hours.Michael T. | Overall Experience
great team, helped me anytime I needed anythingDanny D. | Overall Experience
Thank you to the girls who took care of our needslinda s. | Overall Experience
It is a nice facility. I would have given a 5-star rating, but I was assigned an exterior unit where so much dust got into my stuff-I'll be dusting for weeks! Ask for an interior unit & you'll be ok.Alma A. | Overall Experience
Amanda delivered our u boxes on time and was awesome to work withcheryl w. | Overall Experience
very fast deliveryEdward A. | Overall Experience
Great....super service!Karen H. | Overall Experience
Great experienceBilly B. | Overall Experience
We used you're storage facility. Great experience. Staff very helpful.earl f. | Overall Experience
Storage unit was very clean. Location was great. Staff was always very nice and helpful. We would definitely recommend.dennis w. | Overall Experience
Very nice customer service very professional ..Thanks U-Haul your the best!marcus c. | First Impressions
I had 2 U boxes delivery from across the country. The service was very fast and flexible with scheduling. Picked quickly once finished. Very professional and courteous through the entire process.john g. | Overall Experience
The person who delivered the U box to my home was pleasant, very competent, and positionied it perfectly in the small space available and on time, with very little notice before delivery and pickup.Yolanda b. | Overall Experience
The whole rental experience was perfect...no problems. Large units for a reasonable price.william g. | Overall Experience
Nice people very helpfulkevin p. | First Impressions
Team was great!Francisco L. | Overall Experience
this evaluation is based on your continued billing and harrassment on a storage unite i do not have and never had.jeannette d. | Overall Experience
So happy with my Uhaul U-Box experience. From start to finish it was easy and everything arrived safe and sound. It even arrived almost a week early, which was so convenient. Definitely recommend.Patricia N. | Overall Experience
Marana U-Haul received our Box from Chicago, and had it delivered to our new home in Green Valley AZ. Their driver (woman) was excellent, she communicated VERY well and did a great job!! Thanks!!Charles S. | Overall Experience
Was not uhaul the majority of time that I had the unit, but I don't have any complaints. Thank you!COLLEEN M. | Overall Experience
Very helpful staff. Very clean storage unit. Area is very well lit. I would definitely recommend this location.Elaine W. | Overall Experience
n/aSUSANNE Z. | Overall Experience
We used the U-box service so had no experience with your storage facilities. Overall experience was quite positive.carol w. | Overall Experience
Moving by Ubox is the only way to goSTEVE W. | Overall Experience
I never saw the facility. I stored my U-Boxes there and you delivered and picked them up. Your delivery driver was super helpful went above and beyond. The very best careful, courteous and super!Karen k. | Overall Experience
Thank youAndres Y. | Overall Experience
The staff was very accommodating and friendly and open the gate for me and drove me straight to my storage very comfortable experience thank you so much Uhauljames w. | First Impressions
Great service overall... especially from the Uhaul Ubox delivery and pickup driver Karena.Kelly M. | Overall Experience
Thanks for your helpALLEN W. | Overall Experience
I will never use your place again. I called to let someone know we would be out but could not did it till the 2nd of the month. Was told sorry we don't pro rate. So it has been empty since the 2nd.troy O. | Overall Experience
200 char limit? Really? I rented a 10' truck & NOT told it had no ramp! Mentioned this at rtrn and staff didn't care. Try mving a fridge with no ramp! more happened but not enough spc to notate!Cecil L. | Overall Experience
In and out. Can’t beat that.Gerald L. | Overall Experience
Well done.STEPHEN H. | Overall Experience
I was very confident my belongings were safe in my storage unit. I called a couple of times with questions and I was always pleased with the friendly attitude and helpfulness I was given.Soleil H. | Overall Experience
Christian did a excellent job checking me in.Christy C. | First Impressions
We used the Ubox service and it was a great experiencemike h. | Overall Experience
All the steps in the process went as planned and the staff was always helpful and pleasant. I would recommend them to my family and friends. Thank you very much. Veronicaveronica b. | Overall Experience
Easy to check inKaren G. | First Impressions
Watch your account as I have been charged multiple times . I got random charges and now will have to deal with the bank and the law enforcement which will take tons of my timeKarol S. | Overall Experience
great place to store your things.Francisco M. | Overall Experience
My move was a pain, coming from Portland Oregon to Tucson Arizona, with a month in between our move visiting family in Salt Lake City. Uhaul Ubox service was a life saver. A+. THANK YOUChristopher J. | Overall Experience
Excellent, professional service!Elaine W. | First Impressions
We did not go to the facility. The survey did not allow us to say n/a. Kareena, our delivery person, was excellent! A rare professional, in every sense of the word. We give her our highest rating.barb f. | Overall Experience
Awesome service! Great staff! Super friendly and helpful...they helped me with my storage unit and I was able to check-in within minutes. They also drove me to my unit so that I knew where it was.dennis t. | First Impressions
Called an 80-year-old man to throw out a few broken down boxes and a trash can. Threaten to charge him $25. Shame on youJAMES R. | Overall Experience
Polite courteous service.Charles S. | Overall Experience
Very friendly helpful employeesRobert C. | Reservation
My service advisor was great. Very knowledgeable and professional.Dennis W. | First Impressions
Cooperative, courteous and professional regarding our hauling and storage needsGary S. | First Impressions
well managed facility and operationJACK J. | Overall Experience
The woman who helped us to move in went above and beyond helpful! She was a delight. Moving out, the first man to help was completely unfriendly and unhelpful. Husband closed us out because of him.Jeff S. | Overall Experience
Customer service is great! Thank youPatricia R. | Overall Experience
Good serviceRichard k. | Overall Experience
No commentrobert b. | Overall Experience
Thank you!!David S. | Overall Experience
Great and friendly people to work with.John B. | Overall Experience
Absolutely wonderful. Especially Josh! He is the best!Steven B. | Overall Experience
Clean, well maintained, helpful and friendly staff, I would recommend this facility!! I rented equipment and also a storage unit...VERY HAPPY with service at this location!!LAURIE J. | Overall Experience
HelpfulJason Joel L. | Overall Experience
after initial confusion, manager came through and solved my problemArt K. | Overall Experience
They maintained 2 U-Cubes for us and both arrived in great condition!sally c. | Overall Experience
I emptied my storage on 9/23 but the staff wouldn’t close my acct since they weren’t open yet. I phoned on 9/24 and closed my acct and was specifically assured that my auto renewal on 9/30.. no spacekarl p. | Overall Experience
Just wish they would have called before pick up of the empty boxes.bonnie s. | Overall Experience
No commentMICHELLE O. | Overall Experience
This was our very first time using U-Haul Storage Facility and we had a great experience; we would definitely use this company again!! Thank you U-Haul staff at the Marana location!!arthur b. | Overall Experience
Very friendly and helpful. Couldn’t ask for better service.judy b. | Overall Experience
Excellent service.veronica j. | Overall Experience
Friendly staff, clean, secure storage facilities.Diana S. | Overall Experience
No additional comments at this time.Steven S. | Overall Experience
The staff were very helpful and accommodating.Peter B. | Overall Experience
Nice faciityRobert O. | Overall Experience
Great facility. Staff is great. Their manager is one of the best I've ever encountered.Janet S. | Overall Experience
Great friendly and helpful staff. Made it easy and quick to get what I needed. I feel so happy and comfortable having my storage unit here.Marisa G. | Reservation
I appreciate the staff and overall experience was terrific. Well run operation.Bernard F. | Overall Experience
Best storage place we have ever used. Outstanding !tom b. | Overall Experience
We’ve rented a moving truck and drove more than 60 miles and Rented a storage unit and no discount was given. There is an special to get first month free with this bundle, but discount was not given.Patricia R. | Reservation
Great service Professional CourteousAlan L. | Reservation
Additional Services at this Location
We have the largest selection of new trucks!
Our cargo and utility trailers start at $14.95!
We have the most coverage in North America!
We ship across town or accross the world!
We sell hundreds of products to make moving easier!
U-Haul is North America's #1 hitch installer!
Propane service delivered straight to your door!