Customer Reviews for U-Haul Moving & Storage of Margate

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Margate

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

William S. on

Rating:

Customer did not leave a comment.

Dale L. on

Rating:

Customer did not leave a comment.

Jean D. on

Rating:

The truck had no brakes and had a flat tire, roadside assistance had to tow it

MENASHE C. on

Rating:

Customer did not leave a comment.

Oscar O. on

Rating:

Customer did not leave a comment.

Corine E. on

Rating:

Customer did not leave a comment.

Michelet M. on

Rating:

I was happy and and very satisfied

jerry B. on

Rating:

Customer did not leave a comment.

Dwayne R. on

Rating:

Customer did not leave a comment.

Steven S. on

Rating:

Customer did not leave a comment.

Luis C. on

Rating:

Very friendly and professional staff. Quick and efficient service desk staff.

Bob F. on

Rating:

Everyone at this facility were excellent. Friendly, helpful and caring. Great service and highly recommended.

Caroline S. on

Rating:

Customer did not leave a comment.

elimay M. on

Rating:

The representative was deceptive. He didn’t explain to me that the insurance was $14 and per day he gave one figure of $42 as initially I expected to keep the truck for 3 days. Secondly when I called in to question the bill a representative came on I didn’t get her name she said she would look into why the bill was so high. She left me on hold for over 20 minutes and didn’t get back to me. Another representative picked up and she was rude and nasty .. at first she tried explain .. then when I started questioning more her response was that’s the contract.. you need to train your staff to be more professional with the customers

Ralph E. on

Rating:

nothing

SANDRA G. on

Rating:

Customer did not leave a comment.

Alfred L. on

Rating:

Had to wait to talk to someone and then they helped the person who came in after me first.

Edward P. on

Rating:

Customer did not leave a comment.

Luther H. on

Rating:

I have yet to receive my final bill via email.

Richard A. on

Rating:

Customer did not leave a comment.

Jonathan D. on

Rating:

Customer did not leave a comment.

Scott Y. on

Rating:

Customer did not leave a comment.

Rene B. on

Rating:

All good perfect

Mauricio G. on

Rating:

The best option...!

LUIS M. on

Rating:

Customer did not leave a comment.

YUNG L. on

Rating:

Customer did not leave a comment.

omer O. on

Rating:

Customer did not leave a comment.

Louis C. on

Rating:

Store manager was excellent great personality great people skills

Gregory W. on

Rating:

great phone service when i rented the truck. The vehicle is waiting they knew exactly who I was just needed to verify the driver's license and I was off in 5 minutes, also the online process of returning taking photographs of the gas gauge and condition of the truck is an awesome idea. Will definitely use again Greg Wood

armelin S. on

Rating:

Customer did not leave a comment.

Juan Y. on

Rating:

Excelente servicio y trato. Fue todo muy rápido. Excelente comunicación en todo momento. No hubo ningún cobro extra. Realmente el servicio fue de lujo. Los recomiendo al 100%

Luis C. on

Rating:

very friendly staff. The attendant offered storage services and I was able to obtain a spot the same day. Very professional staff

John H. on

Rating:

Received a cargo van. Was told truck had full tank of gas. Gas was on 7/8 tank. Went back and waited in line with the same female attendant, and was told to go back outside and speak with one of the ground crew. He signed the receipt and said to present it to one of the attendant when I returned. The problem with this is, I returned the truck after 5 pm and they were closed. I had to fill up the truck to full, which caused me extra money from my pocket. Also when I was given the cargo van, I was told it was in spot L. Went to get the van and is was blocked in by 2 other trucks. It took an extra 10 min for me to get the van I rented, even though there was a cargo van two letters away that was free and clear. I rent from you guys all the time and this is the worse customer service I’ve ever had. Seems like this center is going downhill. I live closer to the coconut creek rental, I guess I’ll give them a try before I exclude all U-Haul rentals. Yours, John howell

Diona K. on

Rating:

Maybe double check the fuel levels since this is the second time I've gotten in a rental and the fuel level was below what the contract stated. Other than that, the staff is always friendly (I'm there almost every week) and the inventory is large enough to guarantee I can always get a cargo van when needed.

Valgene R. on

Rating:

Customer did not leave a comment.

Clerio S. on

Rating:

Is the best

Stephanie I. on

Rating:

Friendly staff and clean place .

Andrew T. on

Rating:

Customer Service rep at drop off just needed to smile for really real she was not welcoming

Nancy C. on

Rating:

Customer did not leave a comment.

Gregory G. on

Rating:

Great stuff!!! A++

Nelson G. on

Rating:

when returning mu 9 ft cargo van on my exit i fell over a trailer hitch that was just left there i almost killed myself. Lucky for me i did not get hurt but there should be markers in front of the items that are left outside so people can see them and they do not fall over them.

Kerry A. on

Rating:

Trucks need oil changes and properly inspected

Hylton B. on

Rating:

Customer did not leave a comment.

Nora S. on

Rating:

Customer did not leave a comment.

michael C. on

Rating:

Original location on coconut creek parkway was not a receiving facility for trailers. Somebody at corporate did not take that location off as a trailer receiving facility. I had to go to a second location to drop off the trailer. Took more time out of my day than it should hav.

EMILIO C. on

Rating:

Front desk ladies need to be more professional and better service to their clients. Waited for a while when should have been taken care of quicker.

BRYAN L. on

Rating:

Vehicle steering was bad

Michel F. on

Rating:

Quick to process request, organised and clean .

Tasha L. on

Rating:

Charged twice on two different cards. First card was declined and they still pushed payment through and overdraft my account! Never again

Louis M. on

Rating:

Will not use U-Haul if they continue use a web address to return equipment after hours. The web address was non functional and CS at the 800# had no clue on what to do. Was stuck at the facility going back and forth with CS on how to properly return equipment after hours to show proof and avoid $20 penalties. I WILL NOT GO THROUGH THAT AGAIN!!!

Paulo B. on

Rating:

Old truck, dirty,

Justin F. on

Rating:

We were almost stranded when the loading ramp would not slide back into place. It took two men and a very long time outside in the dark trying to get it to go back in. I have a feeling they know that this is an issue and rent it out anyway without fixing. They also told us that it had a half tank and to make sure to refill it that way but upon getting in the truck there was not a half tank so they adjusted their paper work. The break light was also on. Lights in the truck did not work neither in the cab or on the roof so we loaded and unloaded in the dark. They could definitely do better maintaining these trucks.

Maya L. on

Rating:

Customer did not leave a comment.

Carol F. on

Rating:

Customer did not leave a comment.

Kurt B. on

Rating:

Customer did not leave a comment.

Roberto I. on

Rating:

Was over charged extra money with no explanation, customer service was very rude, first uhaul I been to that show's lack of respect and understanding...

Robert L. on

Rating:

nothing everything went very smooth

Eddie P. on

Rating:

Customer did not leave a comment.

Scott B. on

Rating:

Customer did not leave a comment.

Suzette M. on

Rating:

The entire staff was personable, friendly, helpful and phenomenal

Francisco S. on

Rating:

Good service and equipment

Marva A. on

Rating:

Customer did not leave a comment.

Richard Q. on

Rating:

Customer did not leave a comment.

Trudy Ann E. on

Rating:

What was EXTREMELY upsetting was the fact that I just paid my rent 10 days ago, moved out and was NOT refunded a prorated amount for time spent. Not good for customer service. Felt taken advantage of!

John G. on

Rating:

Customer did not leave a comment.

Hameed M. on

Rating:

It is very minor, but can you make sure all vehicles are reversed parked. Not all of us are used to driving and reversing those long vehicles. It's a minor detail but could really put your new customers at ease when leaving your compound.

Juan v. on

Rating:

Excellent service

Steven L. on

Rating:

The truck I rented had 120,000 miles and needs some alignment work. Otherwise all good.

Christine D. on

Rating:

Customer did not leave a comment.

Mark S. on

Rating:

Good experience

Nancy F. on

Rating:

Customer did not leave a comment.

COREY I. on

Rating:

Just keep doing the great job that you are doing now!!!!

Dave B. on

Rating:

returning the equipment was a longer wait than getting it, one young lady was checking in some one else, while she scream that i was waiting, two other young men just ignored her, didn't care to move .

Catherine T. on

Rating:

Customer did not leave a comment.

Nadine D. on

Rating:

Longer wait than usual...

Luciano M. on

Rating:

Check your truck before renting.

Silomena R. on

Rating:

Customer did not leave a comment.

TRACY H. on

Rating:

The truck i had was old and had transmission problems was not happy

olga G. on

Rating:

Worse service, what you are told at the customer service desk is not what is done after, just pulled out the money from your account with no authorization at all !

JOHN B. on

Rating:

Excellent and professional service.

Steven S. on

Rating:

Customer did not leave a comment.

valorie c. on

Rating:

I got a truck had some people to pack up my things get to the u-haul storage place to unload my stuff in the truck and the storage was occupy it stated that December 1st so i had a horrible experience

Kyle M. on

Rating:

The truck was very low on oil, had a gas leak which stained our new driveway of our new construction home, and the ramp was broken. We called and all they said was thank you for the information. We drove it back to the store and all they did was fix the ramp and send us on our way. We paid for the extra mileage to drive it there. No discounts and no credits for us buying more oil for the truck. Nothing.

Steven D. on

Rating:

Customer did not leave a comment.

Anthony M. on

Rating:

Customer did not leave a comment.

Evelyn R. on

Rating:

Customer did not leave a comment.

don M. on

Rating:

Customer did not leave a comment.

charles F. on

Rating:

Everything was good nothing to change at this time

Maria C. on

Rating:

They were very friendly

William H. on

Rating:

great customer service

cenk O. on

Rating:

I was told that return location was open and can be dropped off any location than received text after the fact... miss information given by the representative at location. Previous rental didn't have dolly as it was ordered and I was informed during the pick up the truck (too late) ... Corporate Customer Service solved both problems very nicely.

Robert L. on

Rating:

Customer did not leave a comment.

Moise G. on

Rating:

Customer did not leave a comment.

Novelette J. on

Rating:

There is nothing can be done to improve you are great and very experienced

thomas L. on

Rating:

Not charge $30 + a full tank of gas if it’s right under where it should be. That would’ve been really nice.

Louis M. on

Rating:

Pick up and drop attendants quick and courteous.

NICKESHA P. on

Rating:

Quick drop off of vehicle. Efficient service.

Saadia S. on

Rating:

Customer did not leave a comment.

Gregory W. on

Rating:

Customer did not leave a comment.

Marcia C. on

Rating:

Agent Angel delivered excellent customer service .., he is phenomenal !!

Aldrene W. on

Rating:

Customer did not leave a comment.

Jim R. on

Rating:

Customer did not leave a comment.

Derrick S. on

Rating:

Everything was stellar. Stress free.

Steven S. on

Rating:

Great service and staff!!

Greg L. on

Rating:

Pull the truck up by the door for customer...Had a hard time reversing out of the parking spot it was in..

oMAR G. on

Rating:

No great staff, actually the costumer service is bad...really bad, don’t have the right answers just a general answer, staff is afraid to approach with a solution....

jorge l. on

Rating:

very good service

Laura B. on

Rating:

My ubox arrived from California entirely destroyed and water got all of my things wet. I was given a storage room. A few weeks in, I found my things stinking, chewed-up and with rat poop all over!!!

Jorge L. on

Rating:

Great service from all customer services rep

Jay M. on

Rating:

EZ enrollment and a pleasant experience

Leonardo B. on

Rating:

Great

leonard m. on

Rating:

Professional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+

Joseph C. on

Rating:

Excellent staff!!!

zonia s. on

Rating:

Wonderful staff, very helpful is resolving any issues!!

Joann O. on

Rating:

Angel was so nice my husband and i were really surprised how he explained every thing to and even sold us the right lock for your door we would definitely go back when we need a truck n storage Angel

Clemencia D. on

Rating:

Great service from Yanira

A VISION OF R. on

Rating:

I always have a pleasant experience at the Margate location

Cecilia T. on

Rating:

Great customer service. Storage clean

AUDREY L. on

Rating:

Keep up the good work and communication. Thank You!

Sarah D. on

Rating:

Manager was inpossibe to after 8phone messages i gave up

Susan S. on

Rating:

Friendly and helpful staff. Very efficient. Your in and out in minutes.

sasha i. on

Rating:

Thank you for your services.

Kira B. on

Rating:

Maranda was friendly and explained everything clearly

DONNA R. on

Rating:

Very peasant employee.

Andrea W. on

Rating:

It was very nice and I would recommend friends to rent from there

Steven J. on

Rating:

Great team and attitude

anthony i. on

Rating:

Jennifer was completley professional and understanding. She went above and beyond for me as a longtime Uhaul customer. Very kind and courtois as well. Your company is luckiy to have her great

barry j. on

Rating:

Only complaint is that in the two plus years I had the space, my access card never worked at the building door without having to visit the office. On some occasions several times before I could get in

Jodian B. on

Rating:

Very clean spacious environment great customer service as well

HOA N. on

Rating:

They take care good every time I come nice service. Thank you

JACLYN Q. on

Rating:

between the call center and the management of this facility I'm a very unhappy customer and that is why I moved out.

Paul B. on

Rating:

I was very satisfied.

Orlando R. on

Rating:

Thanks

DWIGHT T. on

Rating:

Great staff and safe location.

Priscila C. on

Rating:

Very nice storage place Miranda D Excellent service Angel R was nice too but I only met him upon moving out another young lady, awesome she worked with Miranda as well, blonde/brownish hair Team good!

Kirsy S. on

Rating:

Im so satisfied with the time period I spent with the company. Thank you!!!

LISA G. on

Rating:

The staff are always nice and helpful, but the rates for rental storage are way over priced, and that is why I wouldn't recommend to anyone, The units are small and over priced.

Dale V. on

Rating:

I rented a Uhaul truck from port st lucie to margate. I was running 9 minutes late and I called and ask for someone to wait so I can get storage key. Rep x me to call center and turn phones off. Poor

Robert F. on

Rating:

Everything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!

humberto a. on

Rating:

Really, we never were or went yo your facility in Margate. We just received the U-BOX from there, according to the contract. Everything was great. Thank you!

Perrin M. on

Rating:

No comment.

Peter D. on

Rating:

Maranda was very kind and made everything easy for us. Thanks

DWIGHT T. on

Rating:

Happy Holidays

janet h. on

Rating:

All customer service reps were efficient and helpful along the way of our multiple transactions during a long distance move

Athaliah A. on

Rating:

Went back with boxes only for my 24 hour card not to work after sever attempts and a car full of stuff. Disappointed to say the least

Julissa R. on

Rating:

My experience was not 100% due to the fact that I was not told I had to purchase a lock from them and was not informed about after hrs entering

LAZARO B. on

Rating:

We had the storage unit for 4 years.Everything was excellent.

BELLANGE V. on

Rating:

Good service

Micheline P. on

Rating:

Always clean and well managed. My 5th time renting. Thank you

ronald A. on

Rating:

Everything was great, just thought it was 24hr access

MONIQUE G. on

Rating:

Statified

ronald A. on

Rating:

Well taking care of

Sondra L. on

Rating:

Thank you for everything. Your facility is great. I really appreciate everything. Everyone was always kind and helpful.

Robert G. on

Rating:

It was exactly as advertised

JOSEPH D. on

Rating:

Felt like I was moving from my home. Believe I was with you ove4 20 years. But as in life all good things come to an end. Never had a problem with any of the managers or staff. Thank you

Gabriel P. on

Rating:

Thanks

LUIS R. on

Rating:

Check in of truck way fine,d id no use ahora te ás only outsider available.

Alvin B. on

Rating:

Bad customer service over the phone.

Yaminah C. on

Rating:

Miranda went over and beyond. She provided exceptional customer service that's hard to come by now and days. She truly helped us and I'm so thankful for her. You are greatly appreciated Miranda:)

Ruben R. on

Rating:

I always use this uhaul !!

Patricia K. on

Rating:

First it was awful, since manager Don told me late that the UBoxes I ordered would not be delivered, then Tammie Acosta (customer svc) found a solution. Counter people at Margate & Pompano A+

Contance N. on

Rating:

I have been a customer of U-Haul Storage for 5 months. It was a pleasure communicating with their Customer Service Reps. The Storage Unit was kept clean and neat. I will refer U-Haul Storage.

Gary G. on

Rating:

Nice facility

Christopher E. on

Rating:

Very difficult to reach the location. They always forward there calls to the call center. The call center even have trouble reaching the location. Not worth the headache.

BETSY J. on

Rating:

The reason we left was the price for the unit kept going up. We had the unit over five years and you never offered any more services for these raising prices so we got out.

marcio m. on

Rating:

In the services area we experienced a problem with the hitch installation, but the manager (Maranda) would deal with the problem and solved it.

Alicia B. on

Rating:

The storage unit they put me in had a ceiling that was caving in. As a result of all the recent rains, the roof finally gave way and some of my items were ruined. They would not help move me!

Marquita D. on

Rating:

I had a very bad experience with the customer service that you guys provided to me on Friday the 20th 2018

William K. on

Rating:

The staff were wonderful and the storage unit was great I would recommend to anyone Thanks for your help

STEPHANIE R. on

Rating:

Please do a better job with extermination, there were bugs crawling all over my things.

Ramon L. on

Rating:

Great work! Thank you

Marie p. on

Rating:

The issue I had is that I kept signing up for auto pay and it was takin off and also they raise the price only after one month into contract.

LYNN J. on

Rating:

Love the Margate Uhaul staff and facility. Go above and beyond to make things work out. If I would suggest anything it would be the after hours emergency contact(s) system.

Dennis w. on

Rating:

Great facility. great staff!

Melanie S. on

Rating:

This is the best UHAUL truck rental & storage! Way above average! Clean & a pleasure to do business with.

Richard J. on

Rating:

GREAT!!!

Debra A. on

Rating:

I love U Haul.

Nallton S. on

Rating:

Employees need training

Amber M. on

Rating:

Overall I had three poor experiences with U Haul. I will not be a returning customer.

KAMEL S. on

Rating:

Thank you You’re the best. Kamel