Customer Reviews for U-Haul Moving & Storage of Margate

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Testimonials from recent customers of U-Haul Moving & Storage of Margate

Overall rating:

Reviews without text are currently hidden. Show them shown. Hide them

JOHN D. on

Rating:

The only issue was that the roof in the “Moms Attic leaked during a rain storm an a lot of the boxes with my personal belongings were ruined. I wasn’t aware of able to make a claim until I returned the van. So if you could help me out in anyway that would be great. Thank Mr John Dallas

WAYNE B. on

Rating:

Customer did not leave a comment.

SALIMA M. on

Rating:

THE COMPANY DID NOT HONOR THE RESERVATION

Ricardo D. on

Rating:

Representative was excellent

Carlos B. on

Rating:

Customer did not leave a comment.

grant N. on

Rating:

Customer did not leave a comment.

Jameson P. on

Rating:

No

James C. on

Rating:

Nothing it went very smooth I was in and out in 15 minutes

Jeffrey C. on

Rating:

Can your price is closer to budget because you're ridiculously expensive

Thomas W. on

Rating:

Customer did not leave a comment.

ethan W. on

Rating:

Slow and Un-Organized They Feel they know everything, arrogant

Ellen H. on

Rating:

Everything went well - Maranda Dillenbeck was efficient and organized and friendly....even when I ran into a glitch on the return in NC, she handled it professionally and dealt with the NC office.

Mario P. on

Rating:

Customer did not leave a comment.

Christopher B. on

Rating:

not a thing, friendly efficient,reliable,responsive,proficient office AND RETURN!!!!!

JOSE R. on

Rating:

More spaces to leave your car

Javier S. on

Rating:

they don’t give me enough information,until I see my bank account and see to much money charged from there ,I did my claim already

Jeni H. on

Rating:

I love this uhaul and do All my business here. Renting my trucks are no stress and my warehouses are always safe and the area is kept so clean. The customer service at this location is incredible and everyone so friendly.

alison W. on

Rating:

Everything was great

MARCIA C. on

Rating:

Customer did not leave a comment.

Awa D. on

Rating:

Original price wad $318 and they didn't change on their end. I was charged $356

Jessica E. on

Rating:

Customer did not leave a comment.

Richard N. on

Rating:

Very friendly and helpful.

Sandra T. on

Rating:

Make sure air conditioning is working in all of the trucks.

amil M. on

Rating:

Customer did not leave a comment.

lorna M. on

Rating:

Customer did not leave a comment.

Alfredo F. on

Rating:

More parking for customers

Juan C. on

Rating:

Customer did not leave a comment.

Melisa B. on

Rating:

Customer did not leave a comment.

Jose C. on

Rating:

Customer did not leave a comment.

Marcia C. on

Rating:

Excellent level of customer service given by the entire staff ! I personally want to give kudos to Allison and Angel .., THANK YOU !!

Patricia W. on

Rating:

Customer did not leave a comment.

Cynthia S. on

Rating:

Don't charge for 3 days of a truck rental when it was returned the same day. Fix your online system for after-hours return. Read your emails, including the one WITH THE PICTURES showing the truck returned. Notice the 26-FOOT TRUCK parked under your green RETURN awning sometime before 3 days pass.

Angel C. on

Rating:

Customer did not leave a comment.

Jeffrey B. on

Rating:

Customer did not leave a comment.

Bernardo I. on

Rating:

Customer did not leave a comment.

Ana G. on

Rating:

Customer did not leave a comment.

JAMAL G. on

Rating:

Great Service

Andrew B. on

Rating:

Hi! Customer service at this location was polite and efficient! The cab of my truck however was infested by cockroaches. There were multiple occasions where they were riding shotgun on the seat next to me and a few instances where they were crawling on my pants and shoes. This is very disappointing and frankly absolutely disgusting.

Maribel M. on

Rating:

Customer did not leave a comment.

jorge l. on

Rating:

very good service

Laura B. on

Rating:

My ubox arrived from California entirely destroyed and water got all of my things wet. I was given a storage room. A few weeks in, I found my things stinking, chewed-up and with rat poop all over!!!

Jorge L. on

Rating:

Great service from all customer services rep

Jay M. on

Rating:

EZ enrollment and a pleasant experience

Leonardo B. on

Rating:

Great

leonard m. on

Rating:

Professional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+

Joseph C. on

Rating:

Excellent staff!!!

zonia s. on

Rating:

Wonderful staff, very helpful is resolving any issues!!

Joann O. on

Rating:

Angel was so nice my husband and i were really surprised how he explained every thing to and even sold us the right lock for your door we would definitely go back when we need a truck n storage Angel

Clemencia D. on

Rating:

Great service from Yanira

A VISION OF R. on

Rating:

I always have a pleasant experience at the Margate location

Cecilia T. on

Rating:

Great customer service. Storage clean

AUDREY L. on

Rating:

Keep up the good work and communication. Thank You!

Sarah D. on

Rating:

Manager was inpossibe to after 8phone messages i gave up

Susan S. on

Rating:

Friendly and helpful staff. Very efficient. Your in and out in minutes.

sasha i. on

Rating:

Thank you for your services.

Kira B. on

Rating:

Maranda was friendly and explained everything clearly

DONNA R. on

Rating:

Very peasant employee.

Andrea W. on

Rating:

It was very nice and I would recommend friends to rent from there

Steven J. on

Rating:

Great team and attitude

anthony i. on

Rating:

Jennifer was completley professional and understanding. She went above and beyond for me as a longtime Uhaul customer. Very kind and courtois as well. Your company is luckiy to have her great

barry j. on

Rating:

Only complaint is that in the two plus years I had the space, my access card never worked at the building door without having to visit the office. On some occasions several times before I could get in

Jodian B. on

Rating:

Very clean spacious environment great customer service as well

HOA N. on

Rating:

They take care good every time I come nice service. Thank you

JACLYN Q. on

Rating:

between the call center and the management of this facility I'm a very unhappy customer and that is why I moved out.

Paul B. on

Rating:

I was very satisfied.

Orlando R. on

Rating:

Thanks

DWIGHT T. on

Rating:

Great staff and safe location.

Priscila C. on

Rating:

Very nice storage place Miranda D Excellent service Angel R was nice too but I only met him upon moving out another young lady, awesome she worked with Miranda as well, blonde/brownish hair Team good!

Kirsy S. on

Rating:

Im so satisfied with the time period I spent with the company. Thank you!!!

LISA G. on

Rating:

The staff are always nice and helpful, but the rates for rental storage are way over priced, and that is why I wouldn't recommend to anyone, The units are small and over priced.

Dale V. on

Rating:

I rented a Uhaul truck from port st lucie to margate. I was running 9 minutes late and I called and ask for someone to wait so I can get storage key. Rep x me to call center and turn phones off. Poor

Robert F. on

Rating:

Everything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!

humberto a. on

Rating:

Really, we never were or went yo your facility in Margate. We just received the U-BOX from there, according to the contract. Everything was great. Thank you!

Perrin M. on

Rating:

No comment.

Peter D. on

Rating:

Maranda was very kind and made everything easy for us. Thanks

DWIGHT T. on

Rating:

Happy Holidays

janet h. on

Rating:

All customer service reps were efficient and helpful along the way of our multiple transactions during a long distance move

Athaliah A. on

Rating:

Went back with boxes only for my 24 hour card not to work after sever attempts and a car full of stuff. Disappointed to say the least

Julissa R. on

Rating:

My experience was not 100% due to the fact that I was not told I had to purchase a lock from them and was not informed about after hrs entering

LAZARO B. on

Rating:

We had the storage unit for 4 years.Everything was excellent.

BELLANGE V. on

Rating:

Good service

Micheline P. on

Rating:

Always clean and well managed. My 5th time renting. Thank you

ronald A. on

Rating:

Everything was great, just thought it was 24hr access

MONIQUE G. on

Rating:

Statified

ronald A. on

Rating:

Well taking care of

Sondra L. on

Rating:

Thank you for everything. Your facility is great. I really appreciate everything. Everyone was always kind and helpful.

Robert G. on

Rating:

It was exactly as advertised

JOSEPH D. on

Rating:

Felt like I was moving from my home. Believe I was with you ove4 20 years. But as in life all good things come to an end. Never had a problem with any of the managers or staff. Thank you

Gabriel P. on

Rating:

Thanks

LUIS R. on

Rating:

Check in of truck way fine,d id no use ahora te ás only outsider available.

Alvin B. on

Rating:

Bad customer service over the phone.

Yaminah C. on

Rating:

Miranda went over and beyond. She provided exceptional customer service that's hard to come by now and days. She truly helped us and I'm so thankful for her. You are greatly appreciated Miranda:)

Ruben R. on

Rating:

I always use this uhaul !!

Patricia K. on

Rating:

First it was awful, since manager Don told me late that the UBoxes I ordered would not be delivered, then Tammie Acosta (customer svc) found a solution. Counter people at Margate & Pompano A+

Contance N. on

Rating:

I have been a customer of U-Haul Storage for 5 months. It was a pleasure communicating with their Customer Service Reps. The Storage Unit was kept clean and neat. I will refer U-Haul Storage.

Gary G. on

Rating:

Nice facility

Christopher E. on

Rating:

Very difficult to reach the location. They always forward there calls to the call center. The call center even have trouble reaching the location. Not worth the headache.

BETSY J. on

Rating:

The reason we left was the price for the unit kept going up. We had the unit over five years and you never offered any more services for these raising prices so we got out.

marcio m. on

Rating:

In the services area we experienced a problem with the hitch installation, but the manager (Maranda) would deal with the problem and solved it.

Alicia B. on

Rating:

The storage unit they put me in had a ceiling that was caving in. As a result of all the recent rains, the roof finally gave way and some of my items were ruined. They would not help move me!

Marquita D. on

Rating:

I had a very bad experience with the customer service that you guys provided to me on Friday the 20th 2018

William K. on

Rating:

The staff were wonderful and the storage unit was great I would recommend to anyone Thanks for your help

STEPHANIE R. on

Rating:

Please do a better job with extermination, there were bugs crawling all over my things.

Ramon L. on

Rating:

Great work! Thank you

Marie p. on

Rating:

The issue I had is that I kept signing up for auto pay and it was takin off and also they raise the price only after one month into contract.

LYNN J. on

Rating:

Love the Margate Uhaul staff and facility. Go above and beyond to make things work out. If I would suggest anything it would be the after hours emergency contact(s) system.

Dennis w. on

Rating:

Great facility. great staff!

Melanie S. on

Rating:

This is the best UHAUL truck rental & storage! Way above average! Clean & a pleasure to do business with.

Richard J. on

Rating:

GREAT!!!

Debra A. on

Rating:

I love U Haul.

Nallton S. on

Rating:

Employees need training

Amber M. on

Rating:

Overall I had three poor experiences with U Haul. I will not be a returning customer.

KAMEL S. on

Rating:

Thank you You’re the best. Kamel