Keep up the good work!
ALVARO GCustomer Reviews for U-Haul Moving & Storage of Margate
Testimonials From Recent Customers
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
More consistent fast equipment pickup service, although it was excellent this time around.
SCOTT WCharge late fee quidkly
CINDY S | Overall ExperienceWhen moving and using the truck for the process, having a free month rental of a facility made it easy for us to store items that we were not ready to refinish and store in the new home properly. This extra time provided us an opportunity to be comfortable in our transition and now force us to walk around in cramped quarters trying to maintain daily routine and unpacking at the same time with ease. As we were ready for more items we casually with no challenges picked up our items until the until was cleared out and the house transition was smooth and way less chaotic! The team at this facility was easy to work with in person or on the phone. Items we reserved like (Large Appliance Dolly) were aside for us and we were trusting them ever since! The truck was clean and ran great. Over all I highly recommend this location and the wonderful team!!!!!
MICHELLE C | Overall Experiencethe people that work there are excellent and do the best to keep everything clean ! The reason I selected Average is only a reflection on the air conditioning rental I had was fine. I had no problems, it was clean with a rat trap inside, but the one that I rented on the outside,a much larger unit no ac, I had a rat infestation in my unit and I was only in it for 2 1/2 months was not warned ahead of time. Ok I left some food in 2 boxes but it was rice in plastic containers and beans and canned food , the rats ate thru the plastic that the rice was in!!!!😬and protein powder that was in plastic also!! I know they said no food in the contract that they emailed me, but I didn’t read that I was busy packing! If they had warned me when I rented the unit about no food at all in boxes, I would not have put any dried food in the unit! Long story short the rat infestation is really really bad there!!! And the manager and help have their hands full !!!!
Marilyn S | Overall ExperienceThe staff is very supportive.
HYACINTH R | Overall ExperienceGreat!
JOHNNY C | Overall ExperienceEverything was beyond expected, great staff. The manager came out personally to help me meet my needs. Great equipments and unbeatable prices 👌 Thank to everyone for they hard work 🙏
MELBERT PExcellent service. No concerns. I will be back.
RUSSELL BIt was a great experience, and the customer service was amazing.
SCHNEIDER PMy one armed service rep was rockstar
WEI LWas overcharged for the rental. Debited my account nearly $400 when the bill was less than $75 caused an overdraft on my account as the process for return days takes days. Very unsatisfactory
BLASMAR BMiranda is great her personality is contagious she was a pleasure to communicate with.
Dawnmarie MThe counter person, and outside associate who helped me with dropping off and the picking up the equipment. We’re both excellent. Their customer service skills and professionalism was more than I could’ve asked for. Thank you as always for being there for me when needed, not looking forward to having to move anything heavy in the near future LoL!! but I do know that if I need to use U-Haul, I know my experience will be quick & easy as always!
GARY SI rented a trailer and was given one with a tire that bounces and also the gate pins that hold up the rear gate are so worn they almost snapped on the high way . Very unsafe equipment
BRANDON SI had a reservation for a 5x8 trailer but needed a 6x12. I waited nearly 50 minutes, and the front desk staff was unhelpful and dismissive. They interrupted my service to help another customer and showed no interest in assisting me. The only positive part was a kind Puerto Rican young man in the lot who noticed a 6x12 trailer had just arrived. He radioed in, explained my situation, and genuinely tried to help. He was the only one who treated me with professionalism. Thanks to him, I left with a better impression.
AURELIO UThe trailer door was hard to close. We had to lift it up to close. And it was rattling on the road. It may need to be addressed.
Judith HMrs Miranda was always professional, very polite
Bobbie W | Overall ExperienceGreat customer service from everyone and I love the cleanliness of the storage!
Allen P | Overall ExperienceThe employee at the receiving area was extremely helpful when it came time to disconnect all the chains and webbing. The office staff was great when checking out.
CLIFFORD SNothing, customer service representative was very knowledgeable
CARLENE MIt was fairly clean but there were some cockroaches inside the trailer
NEIL BExcellent. Miranda Perkins top notch. Excellent customer service.
Larry ETo the young lady assigned me thank you
willam r | First ImpressionsThe service attendants were all very helpful and knowledgeable.
JAHNNI PFaster computer, i booked my reservation on the uhaul app. I submitted everything required for a quick pick up... but unfortunately i had to wait longer because the computers take to long to load. But other then that small suggestion, the team and staff there are always excellent, and helpful. Ive used this location for the last 8 years. Kudos to the team!
Jason JThe staff was very helpful with all my needs!!
DANIEL GThe white guy with the long hair is very rude
Roberto S | Overall ExperienceOne of Attendant in the yard was rude and dismissive not the one that checked me in
COURTNEY YNothing I can see now!
CURTIS WNever enough people working. Frequently over 45 minute wait time.
MELANIE S | First ImpressionsI always rent my trucks from this location . I even got a free storage unit for one month!
Gabriel M | Overall ExperienceI proceeded to return the trailer at this location around 5:35pm. I did the return on my phone as I usually do it. As a courtesy, I went to the main office to let them know I had returned the equipment. They said that I was not supposed to do the return on my phone since the office was still open. They said to go to the other side and tell the guy. I went and associate named Gabriel stated yelling “you can’t be here” I proceeded to let him know that I had returned the equipment and he once more said “you can’t be here”. He refused to speak to me. I do not understand why they were so mad about me doing the return on the phone. Very poor customer service. Specially with Gabriel refusing to speak to a customer.
HAROSLEY GYou do not have enough personal attending and Our time is wasted do to de compromisos del dia
RAIMUNDO C | First Impressionscar transport trailer was not even at the location I reserved it at. They made me go to another uhaul location 15 min away to pickup a dirty/oily car transporter trailer to use. Very disappointed in this experience at the Margate Uhaul location. I will not be using them again.
MARK Pcustomer service was excellen The young man who helped me very pleasant.
JASMINE JIt was all good
GARFIELD R | First ImpressionsThey take more from your bank account than you owe, they deliver the car with less than a liter of gas, and they take a long time to return the extra charge.
JAVIER DNew tires and alignment.
CRYSTAL JYou're People Check In The Equipment But Don't Charge Me Until The Next Day. This Is The Second E-Alert I Have Gotten. I Depend On You Trailers To Get Jobs Done And These E - Alerts Are Causing Be To Lose Money Please Fix This Situation
KEVIN GEverything went smooth.
LEANDRE WMake the drop off convenient to the customer and not UHAUL.
JAMES TExcellent service
ORLANDO DMore workers like the one who helped me. He is phenomenal!!
ROBERT PThe girl who first helped me out was very rude .. She was lying to me about not having a truck.. But a gentleman who was very kind helped me out Giovani
Rose M | First ImpressionsThe only issue I had was my truck wasn’t ready at my appointment time and had to wait an hr due to them not activating th mobile pick up at 8. So I called customer service to have it changed in order to pick it up. Other than that I’ve rented from this location a few times.
SHEEHAN HI had the worst experience ever at this storage facility. I would never recommend anyone to do business with this location. The staff are extremely rude and poorly trained and do their work with little to no enthusiasm or work ethic. I can see why considering who their manager (Maranda) is. The manager of this location is one of the most unpleasant and unreasonable people I have ever had the please of meeting. She is such an insufferable person that I understand why all the employees there are lack luster do to their poor leadership and “management” at this location. Also an edition I was informed by one of the members of the staff that this location knowingly has rats and withhold that fact from all their customers.
JEFFREY D | Overall ExperiencePick up and drop off guys we’re great. Made uncoupling and coupling efficient.
LOUIS MBetter customer service and less personal conversations in front of customers during transactions.
KOFI BAfter I made a reservation, the location that I requested was changed, supposedly because they did not have the equipment at the location that I chose. when I got to the location on Saturday morning, there was a long line and so I filled out the online forms while waiting. When I got to the desk,I was told the equipment I reserved several days before was not available. After some back and forth, I was offered the same equipment that they supposedly didn’t have but I would have to return it to a different place. Then they had to re-enter all the information and take my drivers license picture and payment information after I had already done this online. Overall, I spent an hour there and was half hour late to meet movers I already had scheduled.
Karen BNo comments
DOMINGOS CI was surprised at how much more it was to drop off at another location vs. returning to the same location where they already had an abundance of the type of trailer I rented. It c would have been better to know of a U-haul location somewhere near my destination (Ft Pierce) that needed a trailer like I had that could have used, in effect free delivery of the trailer I rented for the same price.
RAY ANothing
JEFFREY PAbsolutely pathetic that you rent a truck with a 1/4 tank of gas, no inspection of truck before receiving truck handed keys & told it’s parked in the lot had to search to find it and will never rent U-Haul again!!!
Thomas RI've been using this location since 2022 and continue to use the same facility. I have not had any problems everyone's friendly from checking the vehicle out to checking the vehicle in.
PEGGY BIt was a complete disaster. I had a friend standing beside me so he was able to back up what I have requested. Only reason why I would recommend this location is because of an employee there named Giovanni. I’ve been trying to get a hold of the owner to let her know. I’m sure she knows that he’s a keeper, but it’s good to let them know that they have employees that go the extra mile.
AVIO BFirst & Foremost, The Staff was Friendly & Courteous. Store Inside was Clean & Warm Inviting. Store manager Maranda runs a tight Ship, with Lots of Ongoing Training. Everything was on time. Truck Pickup was Smooth & Vehicle was Super Clean & Smooth Transaction. Return was a Breeze. Total Bill was Unbelievably Low & Correct, Thank You Maranda U-Haul Team 👍🏽🙏🏽👊🏽
ETHAN WThe uhaul team is second to none. Friendly,knowledgeable,prompt service. THANK YOU U-HAUL!! Maranda and Leon make the moving journey a pleasure.
STEPHEN BGreat service and pleasant staff. Definitely recommend
RONALD SService was horrible Storage space was too small Price ridiculous. I will never rent anything from them in life....
Rebbeca V | Overall ExperienceI’ve used this location many times, very clean, always ready when scheduled, very professional and courteous staff. Definitely recommend.
RONALD SThe associates were helpful and friendly, the establishment was clean.
Isis DI thought the UHaul team was excellent. Helped me pick the correct equipment.
MARK NThank you Devon for all your great help.
JOHN MAngel, Adam and Gabriel did the very best they could. However, U-Haul owners need to hire security in some of these locations. Customers are in danger of low class elements in the area here. This owner should not reap the benefits of having the U-Haul logo. When something awful happens here I will te first to say. I told you so. I was attacked verbally by a customer in the parking lot and I was harassed by another in less than 20 minutes. People were in chaos. No parking, and cars left in front of operable trucks. Unacceptable conditions at this location. It was a stressful and awful experience if it had not been for the kindness and professionalism of the above named workers who did all they could do in this madness if called the police and take. To social media.
diana kTires on trailers need balancing impossible to travel at 55 mph on highway without obstructing traffic and putting yourself and your precious cargo at risk from a driver not attending the road fully for instance texting and driving which is very common in todays era badly balanced tires are felt in your vehicle and deteriorate your vehicles suspension not the first time Uhaul should balance trailer tires regularly I’m Not the only person talking about it
FRANK EGREAT CUSTOMER SERVICE!!! GABRIEL HELPED MY SON AND I AND HE WAS VERY GOOD.
Michelle WIt would have been better if they had not overcharged me about 60 some odd dollars for fuel when I only drove it nine miles and I put 2 gallons of gas in that vehicle! Not cool I feel like they tried to rip me off! I've already submitted the discrepancy to the general manager
THOMAS MHelpful customer service agents. Thank you.
ESTHERMARIE YMaranda and Leon were absolutely amazing, they went above and beyond to make sure my experience using uhual went smoothly.
MELANIE MWent very smooth and a great rate.
WILLIAM MVery pleased
CHARLES N | First ImpressionsMiranda & Angel were very Cordial, Friendly & Helpful & also Thoughtful & Respectful towards explaining everything to me & was Patient with me as well.💜 I still am going through a traumatic situation & was overwhelmed with my Emotions & Thought Process.. I am very Grateful for having them go Above & Beyond taking their time with me & Would Highly Recommend your Business, because of the Excellent Customer Service & Experience I received because of Miranda & Angel !!!!💜 Thank You U Haul .. Sinco, Ms. Debra Stanfield
Debra S | Overall ExperienceEverithing good the team very very friendly......
Henry c | Overall ExperienceNo store ai Raton tenes q conservar melhor
HEBERT D | Overall ExperienceGreat service, great upkeep. Thank you
amos m | Overall ExperienceDominic was very knowledgeable and helpful!
Carmen D | Overall ExperienceMis familias ciempre me digas cuando termino comer en plato pueden lavado el platos!::
Wilner C | Overall ExperienceBreno
yolene j | Overall ExperienceThe manager and all others are great assets to the company.
David W | Overall ExperienceNone
Christopher G | First ImpressionsNo complaints for over 20 years! Always clean cool and well lit.
JOSEPH C | Overall ExperienceYes very good
yolene j | First ImpressionsGreat service
PAUL W | First ImpressionsGood job.
donald r | Overall ExperienceEstoy satisfecho
Guyrlande B | First ImpressionsThe Manager MARANDA PEREZ at this location is amazing at her Job, she understood my needs and was willing to work with me she remained calm and polite through my frustration, I honestly couldn’t have asked for better.
Ashley B | Overall ExperienceThe Manager MARANDA PEREZ at this location is amazing at her Job, she understood my needs and was willing to work with me, she remained calm and polite through my frustration, I honestly couldn’t have asked for better.
Ashley B | Overall ExperienceThey give award winning every time, most thankful!
Yaminah C | First ImpressionsVery helpful
JAMES T | Overall ExperienceIn my opinion, based in my experience with you, you are the best in America.
JOSEPH A | Overall ExperienceStaff was AMAZING! They were friendly, knowledgable and patient :-) The facility was well lit, however, our particular unit was NOT well lit :-( Also climate control areas were way too hot. Definitely better than most other UHaul storage facilities we’ve rented from :-)
LUCIA B | Overall ExperienceI have no complainz. Everything was smooth.
ISRAEL F | Overall ExperienceGreat team workers
JAMES T | First ImpressionsWhen renting the Van to take the stuff out of storage there is zero urgency with staff at the desk inside the office for rentals and if you call to reserve a vehicle they put you on whole and don’t come back to the phone saw that when I was in the store also the van was very clean and the storage was very clean and store was clean also overall the store associates need to be be more aggressive in helping the the customers in a timely manner
JOSEPH G | Overall ExperienceLove everything
CHERYL Z | First ImpressionsAwesome staff
AKILHA J | First ImpressionsMs. Perkins and her staff are excellent. They are friendly as well as always courteous. The storage units are clean and well maintained
Stephan M | Overall ExperienceThis Margate location is so clean and I always feel so safe. Maranda, the manager always has the best customer service with a smile. Always goes over and above to help me in anyway possible. I recommend this location to anybody needed storage or trucks , as they are always very dependable and courteous to their customers.
jeni h | Overall ExperienceMiranda is such a great person , the whole staff went above and beyond, I appreciate there customer service
Claudia J | Overall ExperienceVery nice the area was clean 👌 nice people
patrick f | Overall ExperienceI had a good experience with my U-Haul unit.
Edward D | Overall ExperienceThere has to be a way to keep the rats out
joanna J | Overall ExperienceYour space was great it was just what I needed
ROY B | Overall ExperienceThe security code in my particular section of the storage did not work, the side door have always been opened freely for anyone to access without a code
VICTOR B | Overall ExperienceNo one in this store cares about anything and they all have a bad attitude and are unhelpful. Awful place. I asked for a supervisor or manager and they told me no one was around today. Angular terrible place. Only bright spot was the blonde hair kid who did his best. Need to replace the manager and most employees.
John W | Online Move InHORRIBLE!
Kai K | Overall ExperienceMiranda Sean and Leon were very nice and patient.
Alex W | First ImpressionsBuilding or storage had a dead animal smell to it. I ended up having to request another building which was inconvenient for me. It was 100 degrees already outside and the inside of the office has no cool air as the AC was broken. I also had to come back to the office 4 times because my access code to the storage would not work however it worked for the gate. One of those times an employee told me meet me at the building to see why it wasn’t working and never showed up. I waited for 20 min before going BACK into the office for the third time. Before going back into the office those 4 times I’d call first and every single time I called I was immediately placed on hold. They never asked me if I minded being placed on hold. It was very rude and unprofessional. I was forced to have to continuously walk back to the office in excruciating heat.
Brittni G | First ImpressionsThe trailer lights didn’t working, and when I returned the trailer at 7:02pm the doors were locked. Two young guys were still in the store and I signaled to them that I had returned the trailer but needed to know where to put it. They wouldn’t come to the door and were smiling. Not good service. I left the trailer in the back and left. Probably won’t ever use U-haul again.
MARK S | First ImpressionsYou guys are great!
jill C | Overall ExperienceTysm Miranda!!
David O | Overall ExperienceThere was rats in my boxes dead they eat right through the box and ate some of my stuff
Eric D | Overall ExperienceVery well-run operation. All your personnel at this location are very accommodating and professional...I highly recommend!!!
Josephine R | Overall ExperienceVery nice people and they are helpful too
Felisa I | First ImpressionsJust started so I hope it will be a good experience
Francesca V | First ImpressionsAngel was very helpful and professional
francis c | First ImpressionsConvenient, professional, courteious
LINDA L | Overall ExperienceThank you Maranda for your help!
Kathleen T | Overall ExperienceVery nice place and very clean with friendly staff.
Jeffrey T | Overall ExperienceThank you!
Ronel L | Overall ExperienceAll the staff were very helpful, fast and friendly Wii definitely recommend and use again
natalie h | First ImpressionsProfessional customer service Friendly and helpful people Thank you
OKSANAPETRIVNA D | First ImpressionsGreat Great customer service!
david r | Overall ExperienceWill use again if I have to.
Katherine H | Overall ExperienceLeon was absolutely amazing!
Peter g | First ImpressionsI want to say thank you to everybody. It was so nice merry Christmas happy New Year’s I gave 100% service.
Stacey P | Overall ExperienceMiranda Perkins is a immoral human being she disrespected me on all levels and so did her staff member Yaneira I am appalled at the way I was treated and I was fortunate to continue my successful business with a better company she needs to be replaced as GM and Yaneira her associate needs to be fired they are unworthy to serve the public
Frank H | Overall ExperienceGreat customer service
SHENESHA D | First ImpressionsVery good
Henry c | First ImpressionsI will always use unsullied it’s a great company
melissa y | First ImpressionsNone
wendy m | First ImpressionsOn my move out day i was charged a dumping fee because an employee said it was okay for me to put items in the dumpster. A dumpster that he had to open to allow me to put the items in. The manager, Angel then came along yelling that it was not allowed and that I had to pay a dumping fee. he was rude and disrespectful when it was his staff that caused the issue. An issue that did not need to occur if his staff was trained correctly. So while the facility itself is okay, I would not recommend it based on the staff that is there. I believe that I am owed a refund as my action was only done after being given permission.
CECILE C | Overall ExperienceThe manager and employees helping outside are 5 stars+ counter employees are not very helpful, they often answer to call manager, because they don't know, they do not offer much help at all, aside from handing out the manager's business card
Fabiola H | Overall ExperienceAngel saved the day and made the worst move ever, the best ending ever. Helped us out with so much. Really personable. A true professional.
BRANDON J | First ImpressionsCustomer service put me on hold 4Xs then after 20 plus minutes on hold EACH TIME I was rudely disconnected and had to repeat 3Xs just to end my storage stay. Thank you but the customer service manners are rude
bruce c | Overall ExperienceVery professional
James L | Overall ExperienceAlways has been a pleasure with your facility since day one!!! Keep up the great work!
Robert F | Overall ExperienceVery empress and good service.
Ana R | First ImpressionsAngel lived up to his name!!! Perfect gentleman, professional, knowledgeable, and willing to stay past his shift to resolve my issues. Kudos to your management team for hiring him, hope you can keep him in your team.
Victor L | Overall ExperienceVery friendly and helpful staff
NICHOLAS B | First ImpressionsI discovered my storage space had rats, the rats tore the tapes in the top part of my storage and got in. A staff took pictures and said they would take care of it But nothing was done. Took my things out but am currently still having to wash everything because they reak rat scent and have rat poop in everything . NEVER AGAIN.
Serjlyne J | Overall ExperienceGreat experience
priscilla b | First ImpressionsThey were friendly and very helpful !
EMIL G | Overall ExperienceAll my furniture was destroyed my rats and rats drippings. They're still rats in that place and I told them I was scared to go back and retrieve my belongs. I was told don't worry the rats invaded the facility because of a new roof. I lost everything because of rat infestation. Please call me I have 954-816-9716
terry M | Overall ExperienceI highly recommend this facility . No complaints.
ISRAEL F | First ImpressionsThe fellow who checked me out yesterday was great. He made it so simple.
RICHARD L | Overall ExperienceWorst location ever! My unit had roaches, no ac and the staff was unfriendly when I first arrived. No one ever answers at this location on purpose never again!!!
Maieka D | Overall ExperienceThe staff is very rude an disrespectful I wish I known there name but they are not friendly they need customers service training. Not all of them There a group of them that should be retrained
Yvette J | First ImpressionsStaff has always been cordial!
Sonji W | Overall ExperienceThe lady who checked me out was very rude until she seen that I can get on the same timing as her!
KEVIONSHAY H | First ImpressionsVery pleasant and helpful staff. Nice, neat and clean office. Clean surroundings.
Julie S | Overall ExperienceWe had the best customer service
MICHAEL R | First ImpressionsEverything for me was great I want to say thank you
Stacey P | First ImpressionsThey have rat in the storage room
Mayra A | Overall ExperienceNeed to be 24 access
Tanya L | Overall ExperienceThe only issue was the leaking but that was being fixed at the time.
LORETTE S | Overall ExperienceNo comments
Saint L | Overall ExperienceThere's a young man named David that works there. A several times when he was supposed to assist me in returning the trailer and filling propane he simply refused to do his job.
James R | Overall ExperienceAngel is the best…enjoyed our experience dealing with ona few occasions 10 out of 10 for him…
Patricia B | Overall ExperienceThe staff was rude, waited an hour to be helped.
Maieka D | First Impressionsgate was always open and the side and back doors were always unlocked
chris p | Overall ExperienceStaff was amazing.
Cindy J | Overall ExperienceExtremely please with my experience with U-Haul
Reginald J | Overall ExperienceGreat place
GARY C | First ImpressionsEvery one was nice, friendly, professional, very accommodating.
Shirley T | First ImpressionsI have been using this U-Haul location for many years. I rent the trucks as well as warehouses. This place is immaculate, there is never any dirt or garbage anywhere. Maranda, the manager it’s always so helpful and friendly. I would suggest this location for all of your needs.
Jeni H | Overall ExperienceOnly long waiting time to get a truck. I was waiting 45 minutes Other than that everything is fine Thank you
slavik i | Overall ExperienceGood customer service
Corey M | Overall ExperienceI will always use u- haul for my needs for moving and storage .. Thanks for your service..
Luis B | Overall ExperienceI have to give him credit they were very busy and they still did their job except for that one kid. He was useless.
James R | Online Move InManagment at this facility was incredible, very kind and helpful ! *****
Don T | Overall ExperienceI would like to check with the Store Manager why My card was charge in the amount of $300 (regular payment $239.87)when on 12/7 I went to the store and cancel the auto payment , explained we will be moving out. The due date was 14 of each month and the unit was empty the 16( the CSR, told me we will have 3 days to move out. Unfortunately Im outside the US and no access to phone access. You can contact me by email.. Regards
HM A | Overall ExperienceNothing negative to say.
Katherine H | First Impressionsexcellent service, extremely professional, knowledgeable, helpful & courteous!
Gilbert M | Overall ExperienceIt was a pleasure to use U HALL as my storage place
Kenny A | Overall ExperienceThe best Uhaul to go to for all of your business needs. . I rent all of my trucks and all of my storage from this location for over 10 years. Maranda , The manager and Angel, are amazing and so Friendly. They always go Over and above to accommodate me in all of my projects and needs.
Jeni H | First ImpressionsI have seen many managers at this location, but the one who stands out is Miranda Perkins. She has good customer service skills and is very pleasant.
Yvonne B | First ImpressionsMy favorite storage rental facility of the dozens I've occupied.
Anthony L | First ImpressionsThis Uhaul is run so professionally. Maranda is such a great manager with amazing customer service. I always feel welcome when J come in to take care of storage or rent my trucks.
Jeni H | Overall ExperienceLights malfuntioned often. Otherwise, great experience.
Sentia D | Overall ExperienceOnly issue was use of swipe card access. Card did mot work at gate or storage doors
Vincent C | Overall ExperienceThis location is fantastic. All of the employees are extremely friendly and helpful. I would rent here again.
Gregory F | Overall ExperienceI live far from the facility and only accessed it when visiting my sister, whose belongings were in the unit. The staff and facility were excellent. My only complaint was that the gate was often open when I visited and it did not appear to be because someone had just passed through.
Lewis I | Overall ExperienceWhen I moved out I had rat droppings in all my furniture bedding clothing mattress. The rats ate through all the bags clothing. Majority of the things I had to throw away.
Kerry J | Overall ExperienceNot enough carts to move items into unit
Vincent C | First ImpressionsStaff extremely friendly and helpful,
Gregory F | First ImpressionsWe tried to close our unit for over a week had to go in to do it and no one knew how to close the unit
DONNA D | Overall ExperienceYour staff was so helpful I would use again and again and again and I have used U Haul for at least 10 moves and your boxes and paper well all your supplies are lower in cost then even the big box stores!!! I am so glad you are in so many locations I have used you for even out of state moves Thank you again your team is fantastic in every location I have been to. sincerely Barbara K.
barbara k | First ImpressionsI have used this U-Haul location for over 10 years. I rent my trucks and my storage units from here. Maranda, the manager, goes over and above her job duties. She is always cordial and helps with any situations. She is always there to fulfill any of my needs for storage and trucks. I would never go to another location.
Jeni H | First ImpressionsSmall concern is the gate doesn’t close after 10pm so anyone can get access
Valentia R | First ImpressionsMaranda is an excellent manager!
Jason W | Overall ExperienceTodo fue maravilloso gravcias
Argentina S | First ImpressionsYou need better staffing
osiris d | First ImpressionsEverything was good we appreciate your business 😌
winston c | First ImpressionsFacility was clean. Employees went out of their way to help in every way I could ask for. I highly recommend this facility.
janet n | Online Move Inthis is the worst experience I've had with U-haul, number 1 when I picked up the truck they told me that I could return it anywhere that I only had to call when I was here, once I was here they told me no, I have to pay a fine, then I got to the place where I reserved the storage and they told me no, that what I reserved is not available, I had already reserved it more than a week before, when I arrived at the place, the employees were on their desk almost asleep very badly service at that location. I called customer service to help me, Erika answered and told me that she had already helped me with the truck that she couldn't do anything else with the storage, she told me to talk to the store manager and he wasn't there, I don't understand because they told me that the place was already reserved and when I called they told me that a reservation does not guarantee that the place will be available, really a bad experience because I have had a place in Riverhead with you and I never had a problem, another detail, when I arrived at the place inside the storage there was rat poop, I don't know if there is rat poo in the place but it looks dirty, I really rented it because I had nowhere else to take my things but I wouldn't recommend the place to anyone
Mayra A | First ImpressionsGreat location, secured and well maintained. The outside area around office tends to be congested. They need a bigger location or a traffic monitor. Customers park anywhere which inhibits good traffic flow. Need an outside monitor.
Sheree F | Overall ExperienceFriendly and experienced staff!
Edson L | First ImpressionsExcelente
Maryory P | Overall Experienceadd or include hours on Sunday especially near the end and beginning of the month for people moving in and out of apartments and homes.
Rob m | Overall ExperienceYour 1 employee helped me out 109002 because I don't know his name tell him thanxs his is great 😃👍
Richard M | Overall ExperienceGreat people
Vickie S | First ImpressionsAll the staff at this location are very friendly!!
Linda P | Overall ExperienceI am 80years old and they had a lot of patience with me.
Eugene A | First ImpressionsFirst and formost, you continue to break stte l by prking uhaul equipmnt in handicapped parking spaces, second the key card never worked at all, third the min gate was in the open position when i ent to pick up my property Your employees are rude and dont care Next time ill call the police nd you will get a $250 fine for every handicapped pace you block
Richard R | Overall ExperienceThrough the years, my family has always made this U-Haul location in Margate, Florida our first choice. That's because of all the reasons above (all rated "10" ) and it's also because of one more reason you left out...the entire staff has been very helpful & always shows genuine concern. That's important & also appreciated! Miranda & Angel are the best! Pleased customers, Leonard McDonald and Ernestine McDonald
leonard m | Overall ExperienceI just you to know you did an EXCELLENT JOB choosing the RIGHT General Manager. Maranda Perkins. She is the reason I continue to give you my business and let everyone know that her location is the best. I don’t want to get in much detail but she made a TERRIBLE situation for me regarding uhaul turn into an memory experience I will never forget. I sincerely want to Thank her from the bottom of my heart for caring for me as she did and providing the best customer service I received in my years on this earth. Sorry I’m still in the state of shock on how she made my stressful moving experience the best to this day. You are a GREAT ASSET to uhaul and they deserve to know what you mean to customers like me renting from uhaul. Thank you again.
Cedric C | First ImpressionsThe Uhaul online system sucks, communication is key if there is something wrong with a reservation don’t wait until customer gets into the store and the reservation or equipment is not available
Yves P | First ImpressionsNo complaints at all thx for all the good s
Cherling D | Overall ExperienceNobody to help with the storage, my gate card fidnt eork after 3 hours, nobody told me i can only use a round lock key for the storage, With the van i had adjust the time on you app to 12.30, i was there about that time, had 2 bans reserved accidently and both were cancelled. Your places are horribled, the workers are there gor the money only and not to help the customer I am disgusted with uhaul, trucks get stuck at the exisy when im there, this has happened more than one Nobody educates or informs the reservation eas canceled even though there were seserved for the same time, Oh and btw the counter girl picks up the phone 'please hold "and puts them on hold All of a sudden and emergency contact with all info is required, including street address
Richard R | First ImpressionsCool Management especially the Manager herself.. Very patient Boss who could bang gavels left, right and center with force but always choose the rational and quiet way to resolve issues. I'm my opinion, the Best of any Managers I've ever related to.
omar w | Overall ExperienceWas so easy and convenient
arlene r | Online Move InAlways a pleasure
Frank p | First Impressionsvery busy store!!’ so give yr self time the employees do take care of you but they need help!!
evelyn C | First ImpressionsRented trucks and storage space for from your company for many many years all of a sudden I'm blacklisted and nobody can explain why
Bernard J | Overall ExperienceThe girl w2ho helped me on the phone went above and beyond to help me
Barbara D | First ImpressionsThe online check-in and check-out options are very convenient and service is excellent.
Nicolas A | Online Move InEveryone is great and helpful, especially Maranda and Angel - thank you very much to all staff members 😊
JUAN C | First ImpressionsHorrible customer service in store
ALICIA T | Overall ExperienceI appreciate the service given. Thank you
Johanne D | Overall ExperienceVery clean, easy access , friendly staff
Julie K | Online Move InThe staff was very nice and professional and courteous the only issue I had was the access door to building D where my storage facility was never worked when you put in the code and access was sometimes frustrating other than that everything else was nice
peter m | Overall ExperienceI did not move my belongings please call at 7866196826
Terrence M | Overall ExperienceThe manager was very pleasant and help me out, i have been going here for years and had no problems Tha k you
BRIDGETT H | Overall ExperienceNone
velina n | First ImpressionsYoung staff member was not knowledgeable. Asked for prorate and was looked at like an idiot, then told Uhaul does not do that. I understand it was in the contract, but MANY things are in the contract and I opened the unit 2 years ago, one forgets! I paid $128.05 for only 5 days…thanks for nothing! Other storage units prorate and I will NOT recommend UHAUL to any of my contacts.
Khrysttel F | Overall ExperienceGreat Service
Antonia J | First ImpressionsLe faltó luz y mantener el gate cerrado estubo abierto por mucho tiempo, y eso no es seguro, para una dama entrar ahí sin el gate cerrado. , pero no me movie por eso, me mude a Miami Dade 33177 tiene alguno por acá, déjeme saber por favor y tienen que más organizarse mejor cuando hay muchos carros al rededor, aveces se tenía que esperar porque los truck estaban en el, camino del cliente. Me fui como 3 semanas antes que se venciera el próximo mes, les deje saber en la oficina gracias. Los empleados adentro excelentes.
Betty S | Overall ExperienceAgents was very helpful and polite on the phone setting up to the agent at local facility was exceptional. She explained covered my concerns and made it simple after a very hectic day. So some one should teach out let her team know service was excellent.
PETER A | First ImpressionsEverything was smooth getting in, place is immaculate, staff is very friendly. Will definitely come back when I need more storage.
Alyssa H | First ImpressionsCall me or check notes in reservation 347 819 5467
ALICIA T | First ImpressionsOn my rental truck I was charged $100 over my quote and nobody could tell me why. It was not rented from where my storage unit is though. It was rented from a location in Kissimmee Florida.
Trevor M | First Impressionsonly complaint the auto light near unit #1752 does not work.
Randy F | First ImpressionsBetter experience can be obtained from a cleaner grounds free of debris, gate repaired quickly since people pay extra for late access and internal roof repairs.
MARTHA M | Overall ExperienceFueron muy amables y serviciales. Lo recomiendo plenamente.
ramon q | Overall ExperienceI Was in your Storage Facility at Margate for 5 Years - Anytime I Called with a Question or Problem, they were Very Attentive, Very Helpful & Accommodating. An "Excellent Staff" at Your Margate Store for Over 5 Years & Running!!!
SAMUEL L | Overall ExperienceNC
Luis B | First ImpressionsWe were told to buy a lock for the storage unit, so we did, but then when we went to open our unit there was a brand new lock sitting inside of it. Oh well.
JUSTIN H | First ImpressionsIt really is free storage for a month when you rent a truck. They even give you more than 1 unit if they do not have a big enough unit to match your truck size rental. I rented a 26 foot truck. Be sure to remind the employee when you pick up your truck though. They don't always remind you
RONALDA A | Overall ExperienceMy unit even had a lock inside
john b | First ImpressionsI am very satisfied with service will use again & again thanks a whole lot
Thelma L | First ImpressionsGreat staff service as always. Friendly with a smile...
Jessie L | Overall ExperienceI called the office with questions and was on hold for 30 minutes. When I arrived to rent a storage room, there was one worker in the office and when the phone rang, she would answer and put the caller on hold.
Christopher L | First ImpressionsVery helpful and climate control is a plus Also very clean and well maintained & secure
stephen g | First ImpressionsEasy to deal with great management.
SEAN K | First ImpressionsI explained to the young lady that I have one unit there and I wanted another one. She gave me 2028. I didn’t realize it was an inside unit, so I went back and asked for another one. This time the one 2471 that I was assigned, had a lock on it. At this time it was 7pm and the agents refused to let me inside. Finally, a representative came to the door to tell me they were closed and I told them that the unit I was assigned, was being occupied. She proceeded to assign me another unit and to tell me about a unit that I am being charged for that I do not own. The representative then assigns me the unit that I already have possession of. I told her over and over that, that unit2453 is already occupied by me. She didn’t believe me so she agreed to walk to the unit, once she saw that it did have a lock, on it. She told me to just use the unit next to it , that had a green tag but it was not showing up in her system. So I have to spend today and the Uhaul to try to get all of this mess figured out.
DOING G | First ImpressionsI want to thank Angel the assistant manager & Miranda the manager. For being king, helpful and specially for knowing what they where doing. Because of them I Chose Uhaul. If I would of listen to the customer reps that I spoke to before communicating with Miranda & Angel you would of lost a customer. I’m sorry but your customer service reps need more training.
Zoraida F | First ImpressionsNice people nice place me and my husband love it
RUTH L | First ImpressionsPrices got too high
Paul W | Overall ExperienceAngel was courteous professional and very polite he exceeds at his customer service skills and is an asset to the company it is not often that you find an employee that enjoys this job
Mechac T | Overall ExperienceUHAUL the best I give you all 5 FIVE STARS
Jesus M | Overall ExperienceStaff are great and friendly. They deal with a lot of customers who don’t take the thank to thank them for helping them out.
Shaun G | Overall ExperienceThis store was the best I have visited lately. Extremely organized and very clean.
Bettye J | Overall Experiencethis team is the best I give Them 5 STAR
Jesus M | First ImpressionsThank you
Wilton P | Overall ExperienceStaff was friendly and very accommodating to my needs to a outside storage.
Edward D | First ImpressionsThanks!
Wilton P | First ImpressionsMuy Amables
georgina v | First ImpressionsIf I ever needed U-Haul assistance again, I will come back and visit this location
Doris P | Overall ExperienceProfessional, Courteous, and Quick. Bravo.
JOE L | Overall ExperienceThe general manager lady was great!
Margaret S | First ImpressionsMajority hospitable workers in the office that deals with the storage needs. Clean storages and freshly scented passage in the climate controlled sections with neat and tidy lavatory.
omar w | First ImpressionsMiranda is the best!!
Laurie L | Overall ExperienceThe customer service at this U-Haul location is always over and above. I feel very welcome, as the manager Maranda, is Always accommodating in every way. Most of the staff is very friendly and I feel very secure and comfortable having a warehouse in this location.
Jeni H | First ImpressionsVery good
Wayne B | Overall ExperienceGreat service, courteous and knowledgeable personnel
Ivettte G | First ImpressionsMy items was well kept it was just as I left it one year ago, one most important Things it smell good thank you Uhaul.
Juliana B | Overall Experiencevery good Thanks
Michel F | Overall Experiencelove going to uhaul in margate on state rd 7. Always nice and friendly
bobbi B | First ImpressionsThe store manager, MARANDA PERKINS, in Margate Fl was professional, friendly & always helpful. Excellently run facility. Thank you Maranda & staff.
Maria M | Overall ExperienceFriendly costumer service
Cecilia T | Overall ExperienceMr. Angel is the best. The rest of the office staff are unfriendly and crude.
Helen S | First Impressionsi have being automatically charge on my credit card for another month storage when i turn in my storage last month on the 30th why is this it was on auto pay and you all still charge me
Harrynarine M | Overall ExperienceI've been with this storage facility for many years. Unfortunately the service has diminished over the years as far as billing and access. I'm now seeking other storage services with better rates and storage area and quality.
FABIAN C | Overall ExperienceOur experience was good. The air conditioned units are easy to access. We were not aware of the dollies being readily available until later, so ask about their location. We would certainly rent here again.
Charles T | Overall ExperienceMiranda was a great help to me...
Michelle A | Overall ExperienceThere's an issue with house keeping. They are not thoroughly cleaning the units meaning: there's trash left behind by people the moved and days goes by before its removed. They need to work on a system. Average but there's room to improve. I really don't want a call regarding my survey.
Guylen A | Overall ExperienceMiranda (office manger) and the entire staff were professional, extremely helpful and friendly. So glad I booked a truck & storage unit at this location - excellent customer service! Thank you.
Maria M | First ImpressionsThe staff was very helpful and friendly. They are doing an amazing job at this location.
kyli b | Overall ExperienceWe had a storage unit there for over a year and never had any issues. The facility was clean and easy to access. I felt confident that my valuables were secure.
Barbara G | Overall ExperienceGreat experience
theresa i | Overall Experienceunprofessional ripe off.. One staff gave me prize for a truck have a flat, from the first price.. the storage have rotton Mouse droppings all on my bed furniture Very bad experience
ORVILLE G | Overall ExperienceUsing U-Haul annually for over 40 years, due to my employment always requiring annual relocation. Always excellent service.
Lee B | Overall ExperienceVery friendly and professional staff. Quick and efficient service desk staff.
Luis C | Overall ExperienceQuick to process request, organised and clean .
Michel F | First ImpressionsWhat was EXTREMELY upsetting was the fact that I just paid my rent 10 days ago, moved out and was NOT refunded a prorated amount for time spent. Not good for customer service. Felt taken advantage of!
Trudy A | Overall ExperienceExcellent service
Juan v | First ImpressionsI got a truck had some people to pack up my things get to the u-haul storage place to unload my stuff in the truck and the storage was occupy it stated that December 1st so i had a horrible experience
valorie c | First ImpressionsNo great staff, actually the costumer service is bad...really bad, don’t have the right answers just a general answer, staff is afraid to approach with a solution....
oMAR G | Overall Experiencevery good service
jorge l | First ImpressionsMy ubox arrived from California entirely destroyed and water got all of my things wet. I was given a storage room. A few weeks in, I found my things stinking, chewed-up and with rat poop all over!!!
Laura B | Overall ExperienceGreat service from all customer services rep
Jorge L | Overall ExperienceEZ enrollment and a pleasant experience
Jay M | First ImpressionsGreat
Leonardo B | Overall ExperienceProfessional, Efficient, Helpful, Friendly,Thoroug! What more can I say? The whole team was impressive! Moving can be hectic but they made it so much easier! Reflection of a great Mgr. They deserve A+
leonard m | First ImpressionsExcellent staff!!!
Joseph C | Overall ExperienceWonderful staff, very helpful is resolving any issues!!
zonia s | Overall ExperienceAngel was so nice my husband and i were really surprised how he explained every thing to and even sold us the right lock for your door we would definitely go back when we need a truck n storage Angel
Joann O | Overall ExperienceGreat service from Yanira
Clemencia D | First ImpressionsI always have a pleasant experience at the Margate location
A V | First ImpressionsGreat customer service. Storage clean
Cecilia T | First ImpressionsKeep up the good work and communication. Thank You!
AUDREY L | Overall ExperienceManager was inpossibe to after 8phone messages i gave up
Sarah D | Overall ExperienceFriendly and helpful staff. Very efficient. Your in and out in minutes.
Susan S | Overall ExperienceThank you for your services.
sasha i | Overall ExperienceMaranda was friendly and explained everything clearly
Kira B | First ImpressionsVery peasant employee.
DONNA R | First ImpressionsIt was very nice and I would recommend friends to rent from there
Andrea W | Overall ExperienceGreat team and attitude
Steven J | Overall ExperienceJennifer was completley professional and understanding. She went above and beyond for me as a longtime Uhaul customer. Very kind and courtois as well. Your company is luckiy to have her great
anthony i | First ImpressionsOnly complaint is that in the two plus years I had the space, my access card never worked at the building door without having to visit the office. On some occasions several times before I could get in
barry j | Overall ExperienceVery clean spacious environment great customer service as well
Jodian B | Overall ExperienceThey take care good every time I come nice service. Thank you
HOA N | Overall Experiencebetween the call center and the management of this facility I'm a very unhappy customer and that is why I moved out.
JACLYN Q | Overall ExperienceI was very satisfied.
Paul B | Overall ExperienceThanks
Orlando R | First ImpressionsGreat staff and safe location.
DWIGHT T | First ImpressionsVery nice storage place Miranda D Excellent service Angel R was nice too but I only met him upon moving out another young lady, awesome she worked with Miranda as well, blonde/brownish hair Team good!
Priscila C | Overall ExperienceIm so satisfied with the time period I spent with the company. Thank you!!!
Kirsy S | Overall ExperienceThe staff are always nice and helpful, but the rates for rental storage are way over priced, and that is why I wouldn't recommend to anyone, The units are small and over priced.
LISA G | Overall ExperienceI rented a Uhaul truck from port st lucie to margate. I was running 9 minutes late and I called and ask for someone to wait so I can get storage key. Rep x me to call center and turn phones off. Poor
Dale V | First ImpressionsEverything wwnt perfect as usual and Ashley is awesome! We are loyal customers for your brand!!!
Robert F | First ImpressionsReally, we never were or went yo your facility in Margate. We just received the U-BOX from there, according to the contract. Everything was great. Thank you!
humberto a | Overall ExperienceNo comment.
Perrin M | Overall ExperienceMaranda was very kind and made everything easy for us. Thanks
Peter D | First ImpressionsHappy Holidays
DWIGHT T | First ImpressionsAll customer service reps were efficient and helpful along the way of our multiple transactions during a long distance move
janet h | First ImpressionsWent back with boxes only for my 24 hour card not to work after sever attempts and a car full of stuff. Disappointed to say the least
Athaliah A | First ImpressionsMy experience was not 100% due to the fact that I was not told I had to purchase a lock from them and was not informed about after hrs entering
Julissa R | Overall ExperienceWe had the storage unit for 4 years.Everything was excellent.
LAZARO B | Overall ExperienceGood service
BELLANGE V | Overall ExperienceAlways clean and well managed. My 5th time renting. Thank you
Micheline P | Overall ExperienceEverything was great, just thought it was 24hr access
ronald A | ReservationStatified
MONIQUE G | Overall ExperienceWell taking care of
ronald A | ReservationThank you for everything. Your facility is great. I really appreciate everything. Everyone was always kind and helpful.
Sondra L | Overall ExperienceIt was exactly as advertised
Robert G | Overall ExperienceFelt like I was moving from my home. Believe I was with you ove4 20 years. But as in life all good things come to an end. Never had a problem with any of the managers or staff. Thank you
JOSEPH D | Overall ExperienceThanks
Gabriel P | Overall ExperienceCheck in of truck way fine,d id no use ahora te ás only outsider available.
LUIS R | ReservationBad customer service over the phone.
Alvin B | ReservationMiranda went over and beyond. She provided exceptional customer service that's hard to come by now and days. She truly helped us and I'm so thankful for her. You are greatly appreciated Miranda:)
Yaminah C | Overall ExperienceI always use this uhaul !!
Ruben R | Overall ExperienceFirst it was awful, since manager Don told me late that the UBoxes I ordered would not be delivered, then Tammie Acosta (customer svc) found a solution. Counter people at Margate & Pompano A+
Patricia K | ReservationI have been a customer of U-Haul Storage for 5 months. It was a pleasure communicating with their Customer Service Reps. The Storage Unit was kept clean and neat. I will refer U-Haul Storage.
Contance N | Overall ExperienceNice facility
Gary G | Overall ExperienceVery difficult to reach the location. They always forward there calls to the call center. The call center even have trouble reaching the location. Not worth the headache.
Christopher E | Overall ExperienceThe reason we left was the price for the unit kept going up. We had the unit over five years and you never offered any more services for these raising prices so we got out.
BETSY J | Overall ExperienceIn the services area we experienced a problem with the hitch installation, but the manager (Maranda) would deal with the problem and solved it.
marcio m | Overall ExperienceThe storage unit they put me in had a ceiling that was caving in. As a result of all the recent rains, the roof finally gave way and some of my items were ruined. They would not help move me!
Alicia B | Overall ExperienceI had a very bad experience with the customer service that you guys provided to me on Friday the 20th 2018
Marquita D | Overall ExperienceThe staff were wonderful and the storage unit was great I would recommend to anyone Thanks for your help
William K | Overall ExperiencePlease do a better job with extermination, there were bugs crawling all over my things.
STEPHANIE R | Overall ExperienceGreat work! Thank you
Ramon L | Overall ExperienceThe issue I had is that I kept signing up for auto pay and it was takin off and also they raise the price only after one month into contract.
Marie p | Overall ExperienceLove the Margate Uhaul staff and facility. Go above and beyond to make things work out. If I would suggest anything it would be the after hours emergency contact(s) system.
LYNN J | Overall ExperienceGreat facility. great staff!
Dennis w | Overall ExperienceThis is the best UHAUL truck rental & storage! Way above average! Clean & a pleasure to do business with.
Melanie S | Overall ExperienceGREAT!!!
Richard J | Overall ExperienceI love U Haul.
Debra A | Overall ExperienceEmployees need training
Nallton S | Overall ExperienceOverall I had three poor experiences with U Haul. I will not be a returning customer.
Amber M | Overall ExperienceThank you You’re the best. Kamel
KAMEL S | Overall Experience