Customer Reviews for U-Haul Moving & Storage of Markham
Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.
Testimonials from recent customers of U-Haul Moving & Storage of Markham
Phyllis B. on
The staff was rude
JANICE LEE A. on
Service was professional
robert m. on
I made reservations for 11 AM, when I arrived at that time there was NO one to greet me - I walked around the store saying hello, no reply. I finally decided to go outside and look for any one with a U-Haul shirt on. Found an employee sitting in a return truck, she did not greet me or say anything like I will be right with you, nothing. When she finally came into the store, I asked if she was the only one working in this location at that time., She said yes, no one else was on duty but her. Phones were ringing, other people came in behind me. Very unprofessional in my option
elaine e. on
Great service and Representative was very knowledgeable and courtesy. Thank you!
Ramona A. on
Best experience ever! Even met the President of the facility next door at the gas station.
Jeffery B. on
My experience was excellent. I loved how they got me in and out. They make sure your reservations are held. The Lady that handle my transaction was unbelievable nice. Definitely will come back to this location
Felicia S. on
Poor customer service and communication! Will not reccomend or return.
gwendolyn b. on
I found your service to be excellent
Alisha B. on
I had to pick up my u haul late the wrong key was in the lock box..even tho the location was closed the employees was still there I knocked on the door to inform them that I have the wrong keys the lady just looked and me and shrugged her shoulders....
KAREN B. on
PLEASE TRAIN THE YOUNG MAN WORKING SAT (6/22) MORNING IN BOTH YOUR COMPUTER SYSTEMS AS WELL AS PROVIDING GREAT CUSTOMER SERVICE. PROPERLY STAFF YOUR STORE.
Lennece B. on
Train people better
Kevin W. on
Outstanding!
Marstella K. on
Be sure to tell you where the gas tank is on the van.
JOHN P. on
The reps could be more courteous.
Dionte T. on
Thomas was AMAZING! He answered my many questions and was very helpful in me determining my rental needs. Thanks again!
George L. on
Service was great....
LA SHAWN BERNARD J. on
The General Manager, Ms. Carter, was absolutely fabulous. You’ve gained a new customer because of her service. Thank you. Dr. Jakes
Maria H. on
Great customer service.
Shannon E. on
Faster approval for customers using the mobile pickup option. I waited for over 10 minutes for the representative to review and approve my rental.
Peggy W. on
The truck was picked up at a 166th kedzie markham IL. Didn't see a name tag, her disposition was very much non pleasant. The credit car machine didn't work for reclining Ins. she told I had to sign to pay $10:00 to complete it.I refuse she that's the only way that I could get the truck. I asked if there was the only machine she had so she stepped to #2 machine end up # 3. Another customer waiting left.Young lady went to the truck although we knew to follow recorded the gas-milage and told me to sign she didn't follow the procedures I proceed to walk around I said I can't tell if any scratches was on it I wrote it down the truck was to dirty for me really tell, then I signed it.
linda s. on
Can't say, seeing how this was my first time renting a UHaul.
Kyra T. on
I font like the fact that you take a whole 100$ deposit and after the truck is returned the remaining balance is not reimbursed right away. Where is my money?
Michael F. on
They were great
Robert R. on
N/A
CASEY B. on
Found it very strange I had to provide a contact that they then had to call prior to renting the truck. I have rented a lot of vehicles and never had that done before. Employee was doing his job, but policy seems very strange.
beverly k. on
The service was excellent
David T. on
The staff was very helpful!
debra c. on
Thank you for the excellent service. I would definitely use your service again. Awesome "A"Team at the Markham location!!!
DAVID W. on
89 cent per mile is a little high but for that reason I will probably shop around next time
Raven F. on
Only allow one member to do check outs. Not new people without supervision.
Celestine N. on
I will use them again
MARVIN R. on
Service was great, Wonderful staff,
LILLIE J. on
Markham U-Haul has provided to me total satisfaction. I've been very impressed with their routine monitoring for content compliance, bug and rodent prevention as well as general cleanliness.
Marcus D. on
Long wait time
Maria H. on
I love this company
Jasmine G. on
Great
David P. on
Office hours should be open on Sundays also.
george w. on
I rented a parking space service was excellent
VONDA G. on
Venita is a great store manager.
ERNESTO L. on
I have been in the same u-Haul unit for 14 years and it’s been great u-haul has good to me and a safe place for me to store my belongings
SHERRI G. on
The store manager, Vernita Carter has been outstanding! Very professional and courteous!
Teddy S. on
Nice people.
BRIAN CLIFFORD G. on
The price was the only issue I had.....
Teddy S. on
Very nice people
Ronald P. on
Thank y'all for being friendly very respectful and yall keep up the good work
RENITA M. on
Vernita is extremely kind, courteous and efficient. However, when she is not at the facility, the wait time is much longer. There were times that I did not feel safe because customers were lingerin.
Arlisa m. on
I love this one. Ms. V and her staff always are nice and take care of me.😄 I'll never go anywhere else and when ppl ask I tell them go to this location. Thanks Ms. V and staff!!!
Michael O. on
Customer service communication should improve. I did not feel welcomed as a patron.
JACQUELINE G. on
Too costly
Gabrielle M. on
The guy there laughed in my face and told me at 3:30pm. That he has no access to the storage area so I can move.Rude!28th I was suppose to move in and couldn't wasn't clean. 30th came and he said that
Michael J. on
I was overcharged for fuel when exact fuel was put back into the truck. They also charged me stating truck wasn't mopped out. When it's on camera showing me cleaning truck out.
elizabeth h. on
everything was all well
TAMIKA O. on
Sometimes to call in youbwould get a homenworker who didn’t know what was going on. Need better notes and more notes in the system
JENNIFER P. on
Monthly cost is more than other storages in area.
yvette d. on
The price for a 5x10 is too much, no lighting after dark down the aisles and I moved out on the 24th of September not the 28th.
MARIA B. on
move out date is incorrect the date was 9.22.2018 Vernita was great very pleasant at all times
Ramon J. on
Great service help staff
Alonzo B. on
Great place
DENISE D P. on
Everything was great thank you for impeccable service
Denise H. on
Vernita is AWESOME
mary S. on
My favorite always come here
ANASIA L. on
My furniture was ruined. I’m assuming due to the climate or temperature in the storage unit. I ended up having to throw most of my stored furniture away.
DEMETRIUS M. on
Great customer's service really friendly staff really helpful and nice will keep my business here
WENDY J. on
No issues or complaints. Great storage experience!
Taweeshe S. on
Everything went well, smoothly but quick. Thanks Uhaul 😁
MARVIN R. on
Very professional and clean
CYNTHIA T. on
This facility is great. I've been storing at the Markham location for some years know and have been very satisfied. Thank you to Vernita and staff.
MARGARET G. on
NA
CHERITA R. on
This HAS been the BEST experience over the course of the 2 years I was a customer. The staff was soo friendly and the unit was well maintained. I definitely would recommend others to book with Uhaul!
Charity E. on
Great service!
Diana D. on
I removed my stuff no problem clean and no pest was brought home. Good job.