Customer Reviews for U-Haul Moving & Storage of Markham

The experience was great

It took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.

You guys were Great! Definitely would recommend people to your location. Thanks again for the service.

Service was great! Wouldnt change anything ms vernita was very helpful!

Hire people with more knowledge. The older gentleman took one look at the date on my temp drivers license that was dated 1/19 which it was 1/19 and said I can't rent you a truck because your license is expired. I called another Uhaul and they said they could it don't expire til midnight. Really upset

Upon returning the rental Cargo Van, the evening shift STAFF was very UNPROFESSIONAL and Rude !!! But I can say about the early morning staff she was very Professional !!! And she was the ONLY staff there..

Elegant and very respectful of my storage

Ms. Vernita is awesome!

Customers that purchase insurance should be able to utilize emergency road assistance. Upon purchasing insurance staff need to thoroughly explain the different insurance UHaul offer to the customers. For example, if a customer get stuck in snow UHaul would come to their customer rescue and dig them out.Not leave the customer waiting to get rescued by someone other than UHaul. Staff need extensive customer service training in-store and roadside assistance.Staff from roadside assistance was very obnoxious ,rude and disrespectful. As a loyal customer that depends on UHaul to meet my needs, after this incident I have to find other places that will respect their customers and ensure they're meeting their customer needs /expectations.

Keep up the great customer service The staff members were excellent and honest

Always a pleasant experience when I use them.

Service was Phenomenal.. I have rented at other uhaul but this location will be my favorite location!!.

Everything was fine. You have excellent customer service and I was very satisfied.

Personal were friendly and helpful. Equipment was clean.

I waited for 15 minutes about 10 feet behind the person being taken care of, the counter person never said anything to me or acknowledged me in any way....This is just rude....Everything else went well.

Make the virtual return option more accessible within the app and on the website.

The lady that works there did not want to help us at all. We were having trouble uploading the picture on our phone to do self check in and she actually told us she can't help us because we chose self check in. After that, I got on the phone with a uhaul representative who told me she can help us. I don't understand why people would take a job but are not willing to work.

Great service

The young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.

I would like to send a KUDOS to the employee Johnathan. He was very professional. He was able to resolve our billing issue. However the young Hispanic woman working with him was either a new employee or an employee that requires more training. Exceptional customer service goes a long way. Please give Johnathan a bonus. He surely works for it and deserves it.

Upon return the truck, the employee said our charge was $213. And she told me that because I went over my 5-hour rental by 2 hours that it became a 2 day rental. I said no, I called and asked if we could add two hours and the other lady said we could and said nothing about any additional changes. Then the employee said the daily charge, because it was the weekend was $39 and I said no, I booked this online and the fee was $29 + mileage! Finally she got the bill down to $163 (approx). I don't know what was going on, but I shouldn't have had to go through that.

The mobile check-in worked great. My only complaint is about the snippy attitude of the clerks both when picking up and returning. I has simple questions and they were both very rude.

Very approval will always come back

I live close to your Parkfroest IL. center and they had no puck up trucks I ask if they could call and fine out which center have one and they said they would have to call all the center around so they didn't call so I had to call, I call a center in Chicago Heights IL. and they didnt , I call Glenwood IL. there they told me to try Markham call them they had one so I went to 159 street wrong U Haul it the one on167 st. Markham finally got This TRUCK really save me because my truck and trailer was broke down on the road I had about 10.000.00 wroth of work equipment I was able to get my equipment home and have the truck towed. I was a mechanic for 8 years fir U haul the one in Park forest , Thank You U Haul

I called a location 1.5 miles from home who said they had a truck but I needed to rent online for Sunday 8a. At 5:40p Saturday night, I got a call saying the closest truck was 20 miles away and they didn't open until 9a. At 79 cents a mile, this cost us an additional $32.00 and our moving crew was paid an hour to stand around waiting! When we got the truck, it had so many flies inside and an overwhelming cigarette smell. Penske rentals at Home Depot is 3 miles away and I couldve picked that truck up just as easy. UHaul cost us time, money, frustration, and guess what? You guys didnt care or make it right for us. Do you think I wont be telling everyone who will listen what you've done?

Stop charging people for a FULL TANK OF GAS when they only use 10 to 15 dollars of gas!

The lady working there wasn't helpful at all

great staff to work with...very professional and good understanding of product and system technology

Nothing the lady we had made it a pleasant experience for us

Continue with professional and courtesy services.

Nothing, great experience and service. I know a lot of places hate to help that first customer there when they open in the morning but the staff was wonderful.

You guys were a great help yesterday. Thanks!

Although I do not live near this u-haul storage site, I prefer this site because of its quality services. Thanks!

Vernita is horrible with customer care. The stores policy on emergency contact HAVING TO ANSWER is absolute dog shit. They won't let us rent a vehicle without the person answering. So stupid and waste of time. She sucks ass with customer care. Asked to see policy and was deferred from it. I know nothing will change but this is the ONLY uhaul location that had done that. Absolute horrible.

you guys were perfect

staff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!

Input in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn’t working and I was still being charged. I no longer needed those items and didn’t have any place to discard them.

I rented a small trailer so it was a quick transaction. I did like the option to drop off after hours using my smart phone and providing a few pictures.

Vernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.

No complaints very good service my 1st time to the location !

Great customer service

The drop off instructions were not stated prior to me renting the truck and neither was the instructions on checking the truck back in. I feel that that information is important and should have been stated to me prior to leaving with the truck and not on a voicemail as if they forgot

No complaints .. the staff was friendly and courteous, especially considering these Covid times...

Vehicles should be equipped with an I-Pass so customers can use the convenience of the tollway. Now I have to endure the hassle of paying online. Since the COVID-19 pandemic, drivers cannot use cash to pay for tolls. My I-Pass was in my car and I didn't think to remove to use in the cargo van that I rented. A sign should be posted that reminds customers that they are responsible for tolls. Overall, renting from this facility was good. I completed the transaction online.

Make sure customers know turn in must ge on loc

Just mentain your current excellent customer services.

I rented 2 dozen furniture pads and found out there was only 1 pack of 6 when I got home. Sleep-deprived me thought that all 24 fit into that bag (face palm). I called the location and spoke to a very nice gentleman who said I could come by and get them. It was only 8 minutes away, so everything was fine. I wish it was double checked that they were ready to go the night before (I did a pick up outside of store hours) because I would have been absolutely pissed if it was a long drive. The gentleman was very polite, confident and efficient. No major issues with the entire reservation.

Vernita was great to work with.....Thanks again The Jones Family

Call me and I will explain !! Horrible experience, Rude staff !!!!! And was an hour late for my appointment - because I had to wait for staff. I tried calling corporate office to explain and waited 20 minutes on hold !! And still no one picked up- Sad. My number (847)812-6278. I would like to hear from someone. What happened to me, totally unacceptable

This is not the first time I’ve use this storage facility, and I would definitely use it again. The employees have always been very friendly and professional and helpful I would recommend a friend.

Wonderful

I have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time. I appreciate renting at this facility.

I rented furniture pads, and I was under the impression they'd be in the truck already. But I had to go hunt them down and the employee didn't seem to know anything about it.

Your online interface for self-check in is brutal. We were supposed to get our truck at 8 oclock and didnt end up getting out of there until 8:45 because your self check in portal was stuck in "activation." The woman at the desk of the location we were at had no idea how to override this - so I had to sit on hold with the 800 number for 20 minutes until she finally could do something. On top of that, I had to re-enter my license and information 5 different times. Make sure your interface is user friendly.

I was told to put my key in the after hour slot then close out contract online. This was my first time hearing about this, I did what she told me but online asked for pictures, but I already turned in the key. They wanted pics of the mileages and gas. They charged us for gas even though we put gas in the truck. I ad no pics so how can I prove to them that put gas in the truck. This is unfair

Customer Service was excellent, agents we're polite and informative.

The lady at the counter was rude from the time I walked in she didn't speak and her tone was very disrespectful I pray I don't ever have to use this location anymore

Everything was great .

No improvement needed, excellent service!

24 hour rental better store hours close at least by 8pm

Everything went smoothly.

I dont understand why I needed to give another Persons name before the rental.. I think It should be very clear when people are contacted that it is just an emergency contact and The person Has no financial responsibility for the rental .. my contact was Confused as was I... other then that a very good experience.

Nothing

Everything was perfect.

The staff at U-Haul was okay. I give it an average rating because the key cards don't last very long and I got tired of purchasing key entry cards. Sometimes the key cards would not work on the entry gate but would still work for the indoor storage entry doors. In the end I found the same size 10X10 interior storage unit for $50 cheaper with $3.000 worth of insurance included. For this reason I would have to recommend friends and family to my new storage provider. Aside from that I did enjoy my stay with U-Haul and I wish you all the best.

The rep was very very nice

The equipment was great, and check in/out was simple, however the staff was incredibly rude and abrupt. I do not believe I've ever experienced a more unpleasant demeanor in my entire life.

Vernita is very good.

She was such a delight very personable and awesome customer service

Very professional staff, location clean, no problems, no complaints!

I really felt that my items where in a safe place thanks.

Never had a problem. The staff was friendly and the unit clean.

The service was great this is the second time I used the u-haul storage good experience every time

Very nice and easy

Great service

Clean, well lighted, every time I went, I was treated with the utmost respect.

They were very nice and patient...

GREAT SERVICE FROM BEGINNING TO END

Good management and staff

My interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul

Service was professional

Outstanding!

Great customer service.

They were great

Thank you for the excellent service. I would definitely use your service again. Awesome "A"Team at the Markham location!!!

I will use them again

Markham U-Haul has provided to me total satisfaction. I've been very impressed with their routine monitoring for content compliance, bug and rodent prevention as well as general cleanliness.

Great

Office hours should be open on Sundays also.

I rented a parking space service was excellent

Venita is a great store manager.

I have been in the same u-Haul unit for 14 years and it’s been great u-haul has good to me and a safe place for me to store my belongings

The store manager, Vernita Carter has been outstanding! Very professional and courteous!

Nice people.

The price was the only issue I had.....

Very nice people

Thank y'all for being friendly very respectful and yall keep up the good work

Vernita is extremely kind, courteous and efficient. However, when she is not at the facility, the wait time is much longer. There were times that I did not feel safe because customers were lingerin.

I love this one. Ms. V and her staff always are nice and take care of me.😄 I'll never go anywhere else and when ppl ask I tell them go to this location. Thanks Ms. V and staff!!!

Customer service communication should improve. I did not feel welcomed as a patron.

Too costly

The guy there laughed in my face and told me at 3:30pm. That he has no access to the storage area so I can move.Rude!28th I was suppose to move in and couldn't wasn't clean. 30th came and he said that

I was overcharged for fuel when exact fuel was put back into the truck. They also charged me stating truck wasn't mopped out. When it's on camera showing me cleaning truck out.

everything was all well

Sometimes to call in youbwould get a homenworker who didn’t know what was going on. Need better notes and more notes in the system

Monthly cost is more than other storages in area.

The price for a 5x10 is too much, no lighting after dark down the aisles and I moved out on the 24th of September not the 28th.

move out date is incorrect the date was 9.22.2018 Vernita was great very pleasant at all times

Great service help staff

Great place

Everything was great thank you for impeccable service

Vernita is AWESOME

My favorite always come here

My furniture was ruined. I’m assuming due to the climate or temperature in the storage unit. I ended up having to throw most of my stored furniture away.

Great customer's service really friendly staff really helpful and nice will keep my business here

No issues or complaints. Great storage experience!

Everything went well, smoothly but quick. Thanks Uhaul 😁

Very professional and clean

This facility is great. I've been storing at the Markham location for some years know and have been very satisfied. Thank you to Vernita and staff.

NA

This HAS been the BEST experience over the course of the 2 years I was a customer. The staff was soo friendly and the unit was well maintained. I definitely would recommend others to book with Uhaul!

Great service!

I removed my stuff no problem clean and no pest was brought home. Good job.