Customer Reviews for U-Haul Moving & Storage of Markham

1,580 reviews

16643 Kedzie Ave   Markham, IL 60428

(708) 331-8925

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm

Services at this Location:

Contact Us

(708) 331-8925

16643 Kedzie Ave
Markham, IL 60428

Services at this Location:

Location Hours

  • Mon-Thur: 7 am - 7 pm
  • Fri: 7 am - 8 pm
  • Sat: 7 am - 7 pm
  • Sun: 9 am - 5 pm
Special Operating Hours
  • 7/4/2022: 7:00 am - 5:00 pm
  • Free towing inspection
  • 24 hour customer return
  • Boat storage
  • RV storage
  • Vehicle storage

Testimonials From Recent Customers

Customer feedback is extremely important to us. We use these reviews to guide our efforts and improve our service. Everything that follows is direct from our customers, without any filtering or editing on our part.

Overall Rating:

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Rating:
5.0

Customer did not leave a comment.

DARWIN R. 
Rating:
5.0

Nothing

Cynthia R. 
Rating:
5.0

The lady who was working there yesterday was very helpful & kind!

Liisha M. 
Rating:
1.0

Customer did not leave a comment.

Rhonda C.  |  Overall Experience 
Rating:
5.0

I love uhual! And they love me back!!!!

kyland j.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

SHERRY E.  |  First Impressions 
Rating:
5.0

It could not possibly have been better! The service was outstanding. My apologies for not knowing the name of the lady who helped us, but she was thoroughly professional, prepared, smart and efficient. Despite my arrival during a busy time, I was taken care of in no time! So happy!

Caleb F. 
Rating:
5.0

Customer did not leave a comment.

Bridget G. 
Rating:
5.0

I had 2 different people for pickup and drop off. Both of these young men were prompt and very friendly. Would definitely recommend this place.

Dennis H. 
Rating:
5.0

Customer did not leave a comment.

Gloria D. 
Rating:
5.0

The steering wheel was so dirty that it was actually sticky. You should disinfect and clean high touch surfaces.

Kimberly W. 
Rating:
4.0

I was charged for gas when I left it the same place when we returned it

Arzrow S. 
Rating:
5.0

Customer did not leave a comment.

veronica T. 
Rating:
3.0

Customer did not leave a comment.

Kendra B. 
Rating:
5.0

Customer did not leave a comment.

JAIME C. 
Rating:
5.0

Customer did not leave a comment.

JOHN W. 
Rating:
5.0

Excellent personal service and mannerism

DARRICK B. 
Rating:
5.0

Customer did not leave a comment.

Ricardo O. 
Rating:
5.0

Customer did not leave a comment.

Rachel H. 
Rating:
5.0

Excellent customer service!! Friendly knowledgeable staff that went above and beyond to meet our needs!!

Russell L. 
Rating:
3.0

I had too many issues with truck rental. One of the moving carts was in horrible condition and should not have been out for use. I was unable to adjust the passenger side mirror and basically had to drive blind on that side.

bernita G. 
Rating:
4.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Curtis P. 
Rating:
5.0

Customer did not leave a comment.

Tiffany S. 
Rating:
5.0

Right turn signal not working. Otherwise OK.

James H. 
Rating:
1.0

Charged me $12 extra dollars for gas. I went 3 miles up the street for 1 1/2 hrs and the truck drove like it needed a transmission ASAP.

kartez W. 
Rating:
4.0

Customer did not leave a comment.

jaelin J. 
Rating:
5.0

Customer did not leave a comment.

Sheri W. 
Rating:
2.0

I stopped at the gas station and added fuel at the corner of Crawford Avenue and Vollmer Rd, then proceeded directly to the Uhaul on the corner of Kedzie and 167th Street. The mileage and gas was checked by Myrik. I asked him if the gas checked out because I had just added fuel and he agreed it was fine, but still charged me $17.25 for three gallons of gas. Usery.

Colency M. 
Rating:
3.0

Wash the van; vacuum the seat cushions; sweep out and wipe down the cargo area. One of my real tail lights was out. Lastly, add a USB port connection to facilitate a phone charger.

Jerri E. 
Rating:
4.0

Customer did not leave a comment.

DARRYL B. 
Rating:
5.0

Customer did not leave a comment.

David W. 
Rating:
5.0

One

Paul H. 
Rating:
5.0

Customer did not leave a comment.

Bojan D. 
Rating:
5.0

Customer did not leave a comment.

Samuel B. 
Rating:
3.0

Customer did not leave a comment.

Danica J. 
Rating:
5.0

Customer did not leave a comment.

JESMINE M. 
Rating:
5.0

I can’t be more satisfied with the service and the staff was phenomenal

Precious E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Diane W. 
Rating:
5.0

Can't think of anything

JEFF M. 
Rating:
4.0

My experience with dropping off a truck here was seamless. Easy parking and helpful staff. Would recommend for truck rental, not the storage facility.

Alex W. 
Rating:
5.0

Very satisfied staff friendly I appreciated the courteous call after i returned vehicle I received a follow up call from the manager to confirm all went well

Bernadette B. 
Rating:
1.0

U guys charged me a extra 159.35. Why

Randall M. 
Rating:
5.0

Customer did not leave a comment.

Freddie R. 
Rating:
2.0

I filled the tank back up only to be charged a extra 23 dollars this is ridiculous and i would probably NEVER rent from uhaul again that's the last 330 I'll ever spend with y'all

lakelia S. 
Rating:
5.0

Great staff, Great experience and I will use this facility again.

Lonzell C. 
Rating:
1.0

Would not assist me. I was charged for more gas bc they claimed I had more gas in my truck when I picked it up than I did. Called me about the lock that was Uhauls bc they didn't know the combination. If it was UHauls how come they didn't know? But we're adamant about the gas. Get it together.

Holly G. 
Rating:
5.0

Customer Service was excellent.

Valerie S. 
Rating:
5.0

Evtg was good, and they had a truck for me when I didn't schedule one.

GERRY J. 
Rating:
5.0

I had a great experience. The associated were knowledgeable and friendly.

Kimberly C. 
Rating:
5.0

This location is amazing. The workers are simply amazing. Quick & easy pick up. Keep doing what you guys are doing.

MARIAH M. 
Rating:
3.0

The price has continued to go up year after year. I understand operation costs increase but my price has continued to increase from the price that was on the contract that I signed.

SIMONE T.  |  First Impressions 
Rating:
5.0

The agent that checked me in was so nice, she had great customer service, she talked as if she loved what she did and where she worked.

Sherri C. 
Rating:
1.0

The employees at this location are very laid back and unprofessional. I called for over a hour no one answer the phone. I had to go to thier location to dispute charges on my rental. They didnt help at all i had to contact my pick up location spoke to the manager there. He was helpful and he will contact corporate to resolve my situation.

Maria R. 
Rating:
4.0

Customer did not leave a comment.

Billy G. 
Rating:
5.0

I never received my final bill and the trailer smelled horrible like cow manure.

William F. 
Rating:
5.0

Customer did not leave a comment.

Iman R. 
Rating:
1.0

Absolute horrible customer service!!!!. At least the equipment was clean

GEOFFREY H. 
Rating:
5.0

N/A. Can't really think of anything that would improve their service. They were terrific!

Scott P. 
Rating:
3.0

Well for the price the access was ok in summer and fall months. But when it snows you have to bring a Shovel to dig your unit out in order to open it. I didn’t like that about my unit #3002

Anthony M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Customer did not leave a comment.

Rhonda P. 
Rating:
5.0

Mariah Mccoy was excellent

lori s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Linda D. 
Rating:
5.0

Don't stop doing what you're doing!!!

DWAIN M. 
Rating:
1.0

Awful experience. Check light engine was on an hour into my drive. Gas issues. The whole experience was not good.

Clayton P. 
Rating:
4.0

Customer did not leave a comment.

Lorenzo W. 
Rating:
5.0

Included a ladder or a dolly to make easy the customer.

Arthurene M. 
Rating:
5.0

Good customer service

Quincy M. 
Rating:
5.0

Customer did not leave a comment.

Bobby C. 
Rating:
5.0

Customer did not leave a comment.

Kevin M. 
Rating:
4.0

Customer did not leave a comment.

Harry S. 
Rating:
5.0

Everything was great Maruah was super and a wonderful representative for your company.

VENIA D. 
Rating:
5.0

I feel the gas should be full when you pick it up. That way there is no confusion ow much gas you should put in before returning it-just fill it up

Alan J. 
Rating:
5.0

Customer did not leave a comment.

Sebrina H.  |  First Impressions 
Rating:
4.0

The outside of the truck and the inside cab was well maintained and cleaned. However it was not discovered until I reached my destination to begin moving that I opened the back of the truck had a foul odor as if the renter before me had spilled garbage in it. I had to put garbage bags on the floor of the truck to stop whatever had spilled from getting on my belongings. They should do a better job of inspecting when a truck is returned. Other than that I would use there services again. Maybe that slip up won't be repeated.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

William A. 
Rating:
5.0

Ms. McCoy was a delight to encounter. She met all of our needs in a very respectful and professional way. These are the type of people you want to service your needs.

LARRY S. 
Rating:
5.0

I had no reservations and still pick up was easy. Friendly staff. Drop off was as easy as pick up... Super inexpensive.

TRACY R. 
Rating:
5.0

Customer did not leave a comment.

JOSEPHINE C. 
Rating:
5.0

Great place clean

MICHAEL U.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

LAVOIL M. 
Rating:
1.0

Customer service was terrible. The whole online process is pointless. I had a reservation set for 5p.m and didn't get my truck until almaost 7p.m. Due to you all processing. I then was gave the wrong key to the wrong truck

Lashelle D. 
Rating:
5.0

Nothing, it was a great experience.

SHATERIA S. 
Rating:
5.0

Customer did not leave a comment.

GABERELLE P. 
Rating:
4.0

Customer did not leave a comment.

SHIRLEY M. 
Rating:
5.0

Customer did not leave a comment.

Laporche C. 
Rating:
4.0

Customer did not leave a comment.

WALLACE R. 
Rating:
1.0

Customer service at this location was awful. Didint believe that my license is legal, was colling to somebody to check my license, on the other end off the phone they told him to reject me because my license is illegal (eitherway license is officially issued by Illinois state) So after that he asked my second person phone, i told my wifes phone. He called because he didint believe that i am saying true Then we started arguing about my wife last name, he didint believe that we are husband and wife ( can you believe what people are working at uhal customer service?) This place should closed and never open again, the guy should no be working there as well. NEVER COMING BACK AGAIN, AND WILL TELL EVERYBODY THAT THIS IS A HOLE NOT A BUSINESS.

ALEKSAS A. 
Rating:
5.0

Customer did not leave a comment.

NIAMBI R. 
Rating:
5.0

Customer did not leave a comment.

Shakira R. 
Rating:
5.0

Ms McCoy ran the location very well. She never lost site of any customer on the property.

MAURICE S. 
Rating:
5.0

Customer did not leave a comment.

shuron s.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KAREN V. 
Rating:
5.0

Best service each time.

GLORIA R. 
Rating:
4.0

Customer did not leave a comment.

IRA G. 
Rating:
5.0

Excelente servicio y muy profesionales

GUILLERMO B. 
Rating:
5.0

Customer did not leave a comment.

Gwendolyn F. 
Rating:
4.0

Good

Marvin H.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

JIMMIE M. 
Rating:
5.0

Customer did not leave a comment.

vincent w.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

DAVID N.  |  Overall Experience 
Rating:
5.0

The truck smelled like cigarettes and gave me a headache. The attendant did attempt to resolve the issue but it still smelled and made me sick.

EDDIE F. 
Rating:
5.0

Customer did not leave a comment.

Delphine H. 
Rating:
5.0

The truck I wa given had a very shaky wheel which I felt unsafe in and the passenger side door was hard to get open from the inside because the handle was partially attached.

Tonia T. 
Rating:
5.0

Customer did not leave a comment.

Pierre L. 
Rating:
5.0

Just keep what you're doing excellent job!

LAMONT H. 
Rating:
5.0

Customer did not leave a comment.

Sammie B.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KRISTEN R. 
Rating:
2.0

Rude customer service when returning the truck.

WALLY Z. 
Rating:
2.0

I was pre charged for miles I didn't use

DESHARA S. 
Rating:
5.0

Awesome customer service, equipment great, return very accommodating! See you again soon!

William J. 
Rating:
4.0

Customer did not leave a comment.

Jordan C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

lynda N.  |  Overall Experience 
Rating:
5.0

Nothing

KIMBERLY K. 
Rating:
4.0

Customer did not leave a comment.

SANDRA W. 
Rating:
5.0

Customer did not leave a comment.

Diamond E.  |  Overall Experience 
Rating:
5.0

Ms. Vernita and staff was amazing! Ms. Vernita always went above and beyond! Thank you from her favorite late person.

Karren P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

GLENDA J.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

ANTONIO T.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Toni H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Quincy M.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

william h.  |  First Impressions 
Rating:
4.0

Customer did not leave a comment.

Deborah W.  |  Overall Experience 
Rating:
5.0

Staff was very helpful and great customer service

Sukriat A.  |  Overall Experience 
Rating:
2.0

Poor customer service

Karen P.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KEISHA S.  |  Overall Experience 
Rating:
5.0

The workers there made me feel as if I was around family. I got the perfect size unit and all of my things was safe and well monitored. To be honest,I'm going to miss this place

morris b.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Priscilla R.  |  Overall Experience 
Rating:
5.0

Fast& friendly.

JOSEPH E.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Tolanda J.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

James Randall D.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

JEREMY M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  Overall Experience 
Rating:
5.0

The staff is awesome and the storage was really great for us

Gregory A.  |  Overall Experience 
Rating:
5.0

I’ve had this storage for 8 years it’s always been clean and well maintained if I ever had any questions or concerns Ms. Vernita was always ready to help

Jaime M.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Antonio S.  |  First Impressions 
Rating:
1.0

Just very unprofessional

Candise c.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Tonya B.  |  First Impressions 
Rating:
5.0

The facility was always clean. And management was wonderful I had my storage unit for two years I had no trouble at all. If I need storage in the future I would choose this facility.

Angela C.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

KURT N.  |  Overall Experience 
Rating:
5.0

The Regional director and the staff at both Markham locations were very courteous and professional. Thank you all for the last minute show of support, it was a rocky start and you smoothed it out. :-)

fern T.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Katrina C.  |  First Impressions 
Rating:
4.0

Loading area several times were not well maintained.

Deidra G.  |  First Impressions 
Rating:
5.0

Tom & his co-worker were extremely helpful. They answer all my question & concerns. I definitely will be recommending the u-haul in Markham IL to all my friends & family.

DAMIAN W.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

Patricia J.  |  Overall Experience 
Rating:
5.0

It took some time to get everything lined up, but as it was a Sunday and the computers were running slow it was to be expected. The attendant was very friendly and helpful, and lined us up with a very good outside storage unit. The location is convenient to I-80 and the rates very competitive.

JEREMY M.  |  First Impressions 
Rating:
5.0

Elegant and very respectful of my storage

Lo Angelo H.  |  Overall Experience 
Rating:
4.0

The young man Jonathan was more than helpful and very knowledgeable of all procedures. Made sure he was safe conscientious!! Very good.

TONI P.  |  First Impressions 
Rating:
5.0

Very approval will always come back

Raymond A.  |  Overall Experience 
Rating:
5.0

You guys were a great help yesterday. Thanks!

Daniel V.  |  First Impressions 
Rating:
5.0

Although I do not live near this u-haul storage site, I prefer this site because of its quality services. Thanks!

CAROLYN T.  |  Overall Experience 
Rating:
5.0

staff is friendly, helpful. Store front is clean. Ms Vernita was cleaning the surfaces too. i fwlt comfortable being in the store!!

Cathleen D.  |  First Impressions 
Rating:
2.0

Input in a claim because of roaches were in the adjacent unit and my claim was denied . I also took everything out of my storage unit but 2 items and I told them I wasn’t working and I was still being charged. I no longer needed those items and didn’t have any place to discard them.

Vicki W.  |  Overall Experience 
Rating:
5.0

Vernita the manager at this location is very good at what she do. She is so professional and is willing to work with you. I would recommend to her service to everyone. Keep up the excellent work.

Lashance F.  |  First Impressions 
Rating:
5.0

Great customer service

Tamika H.  |  Overall Experience 
Rating:
5.0

Customer did not leave a comment.

Sonya B.  |  First Impressions 
Rating:
5.0

This is not the first time I’ve use this storage facility, and I would definitely use it again. The employees have always been very friendly and professional and helpful I would recommend a friend.

Tonese G.  |  Overall Experience 
Rating:
3.0

Customer did not leave a comment.

KAREN A.  |  Overall Experience 
Rating:
5.0

I have rented Storage with this facility 3 different times. Each time was an easy and quick process. The Manager is excellent. She has been a great Help each time. I appreciate renting at this facility.

Chantal L.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

DOROTHY W.  |  Overall Experience 
Rating:
3.0

The staff at U-Haul was okay. I give it an average rating because the key cards don't last very long and I got tired of purchasing key entry cards. Sometimes the key cards would not work on the entry gate but would still work for the indoor storage entry doors. In the end I found the same size 10X10 interior storage unit for $50 cheaper with $3.000 worth of insurance included. For this reason I would have to recommend friends and family to my new storage provider. Aside from that I did enjoy my stay with U-Haul and I wish you all the best.

Daryl C.  |  Overall Experience 
Rating:
4.0

Customer did not leave a comment.

Yvonne P.  |  First Impressions 
Rating:
5.0

Customer did not leave a comment.

jackie h.  |  Overall Experience 
Rating:
5.0

Vernita is very good.

Theretha R.  |  Overall Experience 
Rating:
5.0

She was such a delight very personable and awesome customer service

LUCILLE W.  |  First Impressions 
Rating:
5.0

Very professional staff, location clean, no problems, no complaints!

Frederick G.  |  Overall Experience 
Rating:
5.0

I really felt that my items where in a safe place thanks.

Vanessa T.  |  Overall Experience 
Rating:
5.0

Never had a problem. The staff was friendly and the unit clean.

Lucille M.  |  Overall Experience 
Rating:
5.0

The service was great this is the second time I used the u-haul storage good experience every time

SHAUNTAY C.  |  Overall Experience 
Rating:
5.0

Very nice and easy

Wayne o.  |  Overall Experience 
Rating:
5.0

Great service

Lotania T.  |  Overall Experience 
Rating:
5.0

Clean, well lighted, every time I went, I was treated with the utmost respect.

Sabrina C.  |  Overall Experience 
Rating:
5.0

They were very nice and patient...

Diamond w.  |  First Impressions 
Rating:
5.0

GREAT SERVICE FROM BEGINNING TO END

Eldridge T.  |  Overall Experience 
Rating:
4.0

Good management and staff

Jose m.  |  Overall Experience 
Rating:
5.0

My interaction with Bernita over the phone was very professional and informative. We're moving from another state and Bernita provided stress free assistance with a storage unit and drop off for UHaul

Phyllis F.  |  First Impressions 
Rating:
4.0

Service was professional

JANICE LEE A.  |  Overall Experience 
Rating:
5.0

Outstanding!

Kevin W.  |  Overall Experience 
Rating:
5.0

Great customer service.

Maria H.  |  Overall Experience 
Rating:
5.0

They were great

Michael F.  |  First Impressions 
Rating:
5.0

Thank you for the excellent service. I would definitely use your service again. Awesome "A"Team at the Markham location!!!

debra c.  |  Overall Experience 
Rating:
5.0

I will use them again

Celestine N.  |  Overall Experience 
Rating:
5.0

Markham U-Haul has provided to me total satisfaction. I've been very impressed with their routine monitoring for content compliance, bug and rodent prevention as well as general cleanliness.

LILLIE J.  |  Overall Experience 
Rating:
5.0

Great

Jasmine G.  |  Overall Experience 
Rating:
4.0

Office hours should be open on Sundays also.

David P.  |  Overall Experience 
Rating:
5.0

I rented a parking space service was excellent

george w.  |  First Impressions 
Rating:
5.0

Venita is a great store manager.

VONDA G.  |  Overall Experience 
Rating:
5.0

I have been in the same u-Haul unit for 14 years and it’s been great u-haul has good to me and a safe place for me to store my belongings

ERNESTO L.  |  Overall Experience 
Rating:
5.0

The store manager, Vernita Carter has been outstanding! Very professional and courteous!

SHERRI G.  |  Overall Experience 
Rating:
5.0

Nice people.

Teddy S.  |  First Impressions 
Rating:
4.0

The price was the only issue I had.....

BRIAN CLIFFORD G.  |  Overall Experience 
Rating:
5.0

Very nice people

Teddy S.  |  Overall Experience 
Rating:
5.0

Thank y'all for being friendly very respectful and yall keep up the good work

Ronald P.  |  Overall Experience 
Rating:
4.0

Vernita is extremely kind, courteous and efficient. However, when she is not at the facility, the wait time is much longer. There were times that I did not feel safe because customers were lingerin.

RENITA M.  |  Overall Experience 
Rating:
5.0

I love this one. Ms. V and her staff always are nice and take care of me.😄 I'll never go anywhere else and when ppl ask I tell them go to this location. Thanks Ms. V and staff!!!

Arlisa m.  |  Reservation 
Rating:
3.0

Customer service communication should improve. I did not feel welcomed as a patron.

Michael O.  |  Reservation 
Rating:
2.0

Too costly

JACQUELINE G.  |  Overall Experience 
Rating:
1.0

The guy there laughed in my face and told me at 3:30pm. That he has no access to the storage area so I can move.Rude!28th I was suppose to move in and couldn't wasn't clean. 30th came and he said that

Gabrielle M.  |  Reservation 
Rating:
1.0

I was overcharged for fuel when exact fuel was put back into the truck. They also charged me stating truck wasn't mopped out. When it's on camera showing me cleaning truck out.

Michael J.  |  Reservation 
Rating: